Good afternoon, ladies and gentlemen. I would like to welcome you to Adobe Systems' fourth quarter fiscal year 2016 earnings conference call. All lines have been placed on mute to prevent any background noise. After the speaker's remarks, there will be a question and answer session. If you would like to ask a question at that time, simply press star, then the number one on your telephone keypad. If you would like to withdraw your question, press the pound key. I would now like to turn the call over to Mr. Mike Saviage, Vice President of Investor Relations. Please go ahead, sir.
Good afternoon. Thank you for joining us today. Joining me on the call are Adobe's President and CEO, Shantanu Narayen, and Mark Garrett, Executive Vice President and CFO. In the call today, we will discuss Adobe's fourth quarter and fiscal year 2016 financial results. By now, you should have a copy of our earnings press release, which crossed the wire approximately one hour ago. We've also posted PDFs of our earnings call prepared remarks and slides, financial targets, and an updated investor data sheet on adobe.com. If you'd like a copy of these documents, you can go to the investor relations page and find them listed under quick links.
Before we get started, we want to emphasize that some of the information discussed on this call, particularly our revenue and operating model targets and our forward-looking product plans, is based on information as of today, December 15th, 2016, and contains forward-looking statements that involve risk and uncertainty. Actual results may differ materially from those set forth in such statements. For a discussion of these risks and uncertainties, you should review the forward-looking statements disclosure in the earnings press release we issued today, as well as Adobe's SEC filings. During this call, we will discuss GAAP and non-GAAP financial measures. A reconciliation between the two is available in our earnings release and in our updated investor data sheet on Adobe's investor relations website. Call participants are advised that the audio of this conference call is being webcast live on Adobe Connect and is also being recorded for playback purposes.
An archive of the webcast will be made available on Adobe's investor relations website for approximately 45 days and is the property of Adobe. The call audio and the webcast archive may not be re-recorded or otherwise reproduced or distributed without prior written permission from Adobe. I'll now turn the call over to Shantanu.
Thanks, Mike, and good afternoon. FY 2016 was another great year for Adobe. Our record revenue and net income were driven by strong performance in Creative Cloud annualized recurring revenue, continued growth of Adobe Document Cloud subscriptions, and strong revenue and bookings for Adobe Marketing Cloud. In Q4, we delivered record revenue of $1.61 billion, which represents 23% year-over-year growth. GAAP earnings per share in Q4 was $0.80, and non-GAAP earnings per share was $0.90. For the year, we grew total revenue to $5.85 billion, which represents 22% annual growth. GAAP earnings per share in FY 2016 was $2.32, and non-GAAP earnings per share was $3.01. In digital media, we are advancing the state-of-the-art for content and setting the standard for creativity and digital documents. We exited the year with over $4 billion of annualized recurring revenue or ARR.
The net ARR increase in Q4 was $316 million and was driven by continued adoption and retention of Creative Cloud and Document Cloud across all customer segments. Creative Cloud is the one-stop shop for creativity and design. In FY 2016, we expanded our customer base while continuing to deliver a rapid stream of product innovations. We achieved record creative revenue of $886 million in Q4. For the year, we achieved creative revenue of $3.2 billion, which represents 38% year-over-year growth. At the heart of the Creative Cloud is the promise of continuous innovation. The pace at which we are delivering new technology is accelerating. Last month at our MAX Creativity Conference, we unveiled next generation desktop, mobile, and cloud services for designers, photographers, and filmmakers, as well as sneak previews of creative technologies in the areas of virtual reality, image matching, and digital painting.
Our creative customers have always counted on us to turn the future into reality. Creative Cloud is the place designers expect to get the best tools and services in emerging categories like experience design and 3D. Earlier this week, we released two public betas, Adobe XD for Windows, the first all-in-one tool for designing, prototyping, and sharing user experiences for web and mobile apps, and Project Felix, a new application that enables designers to create photorealistic composites with 2D images and 3D assets. Adobe Stock continues to gain momentum in the multi-billion dollar stock image category. In Q4, we launched the Adobe Stock Contributor site, a new platform that allows users to upload and sell photos, illustrations, videos, and vectors to the world's largest creative community.
We also announced a partnership with Reuters that will bring their expansive video and photography library across news, sports, business, and entertainment to the Adobe Stock service. With creativity exploding across the globe, geographic expansion represents a significant growth opportunity. In November, we launched Adobe Creative Cloud for teams in China. China is one of the world's largest digital economies. We can now address its extensive community of designers and creatives. We believe everyone is creative and should have the opportunity to express themselves. Adobe Spark, our consumer-friendly web and mobile solution for creating and sharing professional quality animated videos, web stories, and social graphics, is gaining traction with small businesses, social marketers, and students. We will continue to invest in Adobe Spark, which we see as a key way to reach a broader consumer audience as part of Creative Cloud.
The world's leading digital document service, Adobe Document Cloud, leverages the PDF standard we pioneered and enables businesses to transform inefficient paper-based processes to digital. In Q4, Document Cloud revenue was $191 million, and we grew Document Cloud ARR to $475 million. Document Cloud represents the modern way for managing digital documents. Core cloud capabilities like mobile and collaboration, as well as services like electronic signatures, have become a requirement for our customers. As a result, Document Cloud subscriptions now eclipse licensing of perpetual Acrobat software on adobe.com, and we expect to see stronger migration among our enterprise customers in the coming year. As part of the ongoing innovation delivered through Document Cloud, this quarter, we rolled out critical new scan functionality in our Adobe Reader mobile apps. In October, we expanded the global footprint for Adobe Document Cloud with the launch of the Adobe Sign service in Japan.
In our digital marketing segment, Adobe Marketing Cloud is the leader in enabling brands, government agencies, and institutions to deliver great digital experiences across devices and channels. Whether it's financial institutions, retail, travel and entertainment, or automotive, entire industries are experiencing digital disruption and aggressively deploying technology to drive stronger brand loyalty and growth. Adobe's winning formula is built on a unique foundation of content and data which enables deep customer insights, development and delivery of consistent personalized experiences, and the ability to monitor and optimize business performance in real time. Adobe Marketing Cloud continues to be the most comprehensive offering in the exploding digital marketing category, with best-in-class solutions in analytics, content management, cross-channel campaigns, and data management, as well as media optimization.
We're seeing strong demand for the Adobe Marketing Cloud across the globe, as evidenced by the sold-out crowds at events this quarter in London, Paris, Munich, and Tokyo. Major customer wins this quarter included Lufthansa, Pandora, UnitedHealthcare, UPS, U.S. Defense Information Systems Agency, and Verizon. In Q4, Adobe managed a record 33.5 trillion data transactions, providing us with an unparalleled view into real-time business and cultural trends. Debuting in 2016, the Adobe Digital Price Index has redefined how inflation and consumer goods prices are tracked and measured and has received broad support from the world's leading economists. Leveraging over 20 billion visits to retail websites, Adobe Digital Insights Holiday Shopping Report accurately predicted online sales for this holiday season within a margin of error of less than 0.5%.
Adobe measures 80% of all online transactions from the top 100 U.S. retailers. $7.50 out of every $10 spent online with the top 500 U.S. retailers go through Adobe Marketing Cloud. This tremendous volume of data puts Adobe in the unique position to deliver highly accurate, census-based online sales totals, pricing and product availability trends each holiday season. Last month, we announced our intention to acquire TubeMogul, a leading demand-side video advertising platform, further strengthening our leadership in digital marketing and ad tech. Adobe is currently a leader in search, display, and social advertising planning and delivery with our Adobe Media Optimizer solution. The addition of TubeMogul to our ad tech capabilities will enable Adobe's customers to maximize their video advertising investments across desktop, mobile, streaming devices, and TV.
Together, Adobe and TubeMogul will enable our customers to identify the right audience segments and plan, execute, and measure paid media performance across any device. We expect the transaction to close in December. In September, we announced a strategic partnership with Microsoft to help enterprises embrace digital transformation. Adobe announced it will make Microsoft Azure the preferred platform for our cloud services, providing customers with a trusted, enterprise-grade global platform, and that we will integrate our Adobe Marketing Cloud technology with Microsoft's Dynamics 365 Enterprise and Power BI. Microsoft announced it will make Adobe Marketing Cloud the preferred marketing service for its enterprise customers and its extensive partner and developer ecosystem. Adobe's success has been a result of our ability to predict the future. While others are jumping on the machine learning and AI bandwagon, these capabilities have been the foundation of our innovation for decades.
Our engineers and scientists are squarely focused on harnessing the massive volume of content and data assets captured in our cloud solutions to tackle today's complex experience challenges. Last month, we announced Adobe Sensei, a new framework and set of intelligence services for dramatically improving the design and delivery of digital experiences. Adobe Sensei's services address the critical demands of our creative document and marketing customers, from image matching across millions of images to understanding the meaning and sentiment of digital documents, to finally targeting important audience segments. Dozens of these intelligence services have been deployed in our products to date, and we are significantly increasing our investment. We also intend to make Adobe Sensei available to our ecosystem of partners, ISVs, and developers. Adobe's success over the decades is in no small part due to the unique culture we have created.
In October, we were named a best multinational workplace by the Great Place to Work Institute. This month, we were among the top 10 employers on Glassdoor's 2017 list of 50 best places to work. We know that a strong workforce is a diverse workforce. We are committed to increasing diversity among our employee base. We have broken new ground in terms of employee benefits like extended parental leave. We are implementing new programs, including youth coding and media-making initiatives to inspire future female technologists. Being a good global citizen is important to our employees, customers, and investors. For the first time, Adobe has been selected as a component of the prestigious Dow Jones Sustainability World Index. For the third year in a row, we received a perfect score on the 2017 Corporate Equality Index report from the Human Rights Campaign Foundation.
In light of these accomplishments, Adobe's brand momentum has never been stronger. We were honored to be one of the five fastest-growing brands on the 2016 Interbrand Best Global Brands ranking. FY 2016 was a great year for Adobe. We're driving growth in each of the large categories we have created. With a $64 billion total addressable market by 2019, our opportunity has never been greater. Our mission to change the world through digital experiences has never been more relevant. Our strategy, our technology, and our people set us up for continued success. I would like to thank our employees for their dedication and innovation over the past year. We remain incredibly excited about the opportunity ahead. Mark?
Thanks, Shantanu. Our earnings report today covers both Q4 and fiscal year 2016 results. In FY 2016, Adobe achieved record annual revenue of $5.85 billion, which represents 22% year-over-year growth. GAAP EPS for the year was 2.32, and non-GAAP EPS was 3.01. This performance is the result of strong execution against our strategy and noteworthy achievements, including growing Digital Media ARR by $1.13 billion during the year to exit fiscal 2016 with $4.01 billion, well ahead of our original target of $3.875 billion. Achieving 38% year-over-year revenue growth in our Creative business and exiting the year with $3.54 billion of ARR. Delivering Document Cloud revenue of $765 million and growing ARR to $475 million, both of which reflect progress against our goal of migrating this to a subscription business. Achieving record Adobe Marketing Cloud revenue of $1.63 billion and 20% annual year-over-year growth.
Generating $2.2 billion in operating cash flow during the year, which represents 50% year-over-year growth. Growing deferred revenue to $2 billion and increasing our unbilled backlog to approximately $3.4 billion exiting the year. Together, this represents approximately $5.4 billion of contracted revenue that will be recognized over time and returning over $1 billion in cash to stockholders through our stock repurchase program. In the fourth quarter of FY 2016, Adobe achieved record revenue of $1.61 billion, which represents 23% year-over-year growth. GAAP diluted earnings per share in Q4 was $0.80, and non-GAAP diluted earnings per share was $0.90.
Highlights in the quarter included achieving $316 million of net new Digital Media ARR, record Creative revenue of $886 million, which represents 33% year-over-year growth, record Adobe Marketing Cloud revenue of $465 million, which represents 32% year-over-year growth, strong growth in operating and net income, record cash flow from operations and deferred revenue, and 82% of Q4 revenue from recurring sources. In Digital Media, we grew segment revenue by 23% year-over-year. The addition of $316 million net new Digital Media ARR during the quarter grew total Digital Media ARR to $4.01 billion exiting Q4. Within Digital Media, we delivered Creative revenue of $886 million, which represents 33% year-over-year growth. In addition, we increased Creative ARR by $283 million during Q4 and exited the quarter with $3.54 billion of Creative ARR.
Driving the momentum with our Creative business was continued strong demand for Creative Cloud across all offerings and routes to market during the quarter, including net new Creative Cloud subscriptions and enterprise contract renewals and upsells. Creative Cloud ARPU grew quarter-over-quarter across all offerings in Q4. As we outlined at our Financial Analyst Meeting in November, our focus with Creative Cloud continues to be in three key areas. Growing our core base of users, including migrating the legacy user base of Creative Suite users, addressing piracy, and growing our installed base in the education market. Driving new customer adoption in adjacent markets with market expansion efforts such as the Photography Plan and using Creative Cloud mobile apps to create awareness and drive new member adoption. Growing ARPU and ARR with value expansion services such as Adobe Stock.
Some highlights against these goals during the year include 53% year-over-year subscription growth outside the U.S., broadly expanding our base of users by adding more than 1 million Creative Cloud Photography Plan subscribers during the year, and growing Adobe Stock revenue by more than 40% year-over-year. With Document Cloud, we achieved revenue of $191 million. Document Cloud ARR grew to $475 million, the highest sequential quarterly growth this year. Driving this growth was adoption of Acrobat subscriptions and value-add services such as Adobe Sign, both of which are benefiting ARR and building a foundation for revenue growth in the future. In digital marketing, we achieved record quarterly and annual Adobe Marketing Cloud revenue. Entering the year, we targeted approximately 20% Adobe Marketing Cloud annual revenue growth and approximately 30% annual subscription value, or ASV, bookings growth.
Included in these targets in FY 2016 was an expectation of approximately $45 million of perpetual revenue. Relative to our expectations at the beginning of the year, we experienced increased demand for on-premise perpetual licensed solutions by some customers. When we combined ASV bookings for the year with an overachievement in first year value of perpetual contracts, we achieved 30% bookings growth. In Q4, we achieved Marketing Cloud revenue of $465 million, which represents 32% year-over-year growth. With this Q4 performance in FY 2016, we achieved 20% annual revenue growth. Mobile remains a key driver for this business. Mobile data transactions grew to 55% of total Adobe Analytics transactions in the quarter. From a quarter-over-quarter currency perspective, FX decreased revenue by $4.5 million. We had $8.1 million in hedge gains in Q4 FY 2016, versus $3.9 million in hedge gains in Q3 FY 2016.
Thus, the net sequential currency decrease to revenue considering hedging gains was $0.3 million. From a year-over-year currency perspective, FX decreased revenue by $9.1 million. We had $8.1 million in hedge gains in Q4 FY 2016 versus $1.3 million in hedge gains in Q4 FY 2015. Thus, the net year-over-year currency decrease to revenue considering hedging gains was $2.3 million. We experienced stable demand across all major geographies during the quarter. In Q4, Adobe's effective tax rate was 12.5% on a GAAP basis and 21% on a non-GAAP basis. The GAAP rate was lower than targeted due to tax benefits recognized as the result of the completion of certain income tax audits. Our trade DSO was 47 days, which compares to 47 days in the year-ago quarter and 45 days last quarter. Deferred revenue grew to a record $2 billion, up 36% year-over-year.
Our ending cash and short-term investment position was $4.76 billion, compared to $4.45 billion at the end of Q3. Cash flow from operations was a record $696 million in the quarter. During this year, we have been using excess domestic cash to buy back stock and reduce our share count. In Q3, we repurchased approximately 3.2 million shares at a cost of $331 million. We currently have $500 million remaining under our current authority granted in January 2015. Now I'll provide our financial outlook. Entering FY 2017, we have great momentum and continue to see strength across our three cloud businesses. We are excited about our large addressable markets and are uniquely positioned to drive strong top-line and bottom-line growth. At our November 2 Financial Analyst Meeting, we outlined our long-term strategy and provided long-term growth rates and preliminary FY 2017 financial targets.
We remain confident in our ability to operationally execute against those targets, we are reaffirming our long-term FY 2015 to FY 2018 financial targets today. Since the Financial Analyst Meeting, the U.S. dollar has strengthened considerably. Were it not for this currency fluctuation, we would be reaffirming all of the preliminary FY 2017 targets we provided on November 2. Based on today's FX rates, we believe our hedging programs will effectively mitigate the impact of these rate changes in Q1 and Q2. If they persist, current FX rates will affect our ability to achieve the preliminary annual targets due to the impact in the second half of FY 2017. As a result, we are providing the following FY 2017 targets. We expect total revenue of approximately $6.95 billion, which, factoring in the extra week in FY 2016, represents approximately 21% year-over-year growth. We continue to target Digital Media segment revenue growth of approximately 20%.
As you know, we measure ARR on a constant currency basis during a fiscal year, if necessary, we revalue ARR at year-end for the current currency rates. FX rate changes have resulted in a $27 million reduction and an updated Digital Media ARR exiting FY 2016 of $3.99 billion. The effect of this revision is reflected in our updated investor data sheet, we continue to expect approximately 25% Digital Media ARR growth, which equates to approximately $1 billion of net new ARR in a year, leading to approximately $5 billion of Digital Media ARR exiting FY 2017. By quarter, we expect to add approximately $225 million of net new Digital Media ARR in Q1, followed by sequential growth of net new ARR in Q2. In Q3, we anticipate a seasonally driven sequential decline, followed by strong seasonal growth in the fourth quarter to achieve the target for the year.
In digital marketing, we continue to target Adobe Marketing Cloud revenue growth of approximately 20% and Adobe Marketing Cloud ASV bookings growth of approximately 30%. Despite the currency impact, we expect to achieve the same FY 2017 EPS targets we provided on November 2, which are GAAP earnings per share of approximately $2.85 and non-GAAP earnings per share targeted at approximately $3.75. During the year, we expect revenue and earnings per share to grow sequentially each quarter, with the largest sequential increase in Q4. Starting with FY 2017, we are providing quarterly estimates for our most likely results rather than providing targeted ranges due to the increased predictability in our business. In the first quarter of fiscal year 2017, we are targeting revenue of approximately $1.625 billion. We expect to achieve approximately $225 million of net new Digital Media ARR in Q1.
We expect Digital Media Q1 segment year-over-year revenue growth of approximately 19% and Adobe Marketing Cloud year-over-year revenue growth of approximately 20%. When comparing Q1 FY 2017 targets, it is helpful to remember that Q1 FY 2016 had an extra week due to our 52, 53-week fiscal year calendar. Factoring the extra week in Q1 FY 2016, all Q1 FY 2017 revenue targets represent greater than 20% year-over-year growth. We are targeting our Q1 share count to be approximately 501 million shares. We expect net non-operating expense to be approximately $13 million on both a GAAP and non-GAAP basis. We are targeting a Q1 tax rate of approximately 15% on a GAAP basis and 21% on a non-GAAP basis. These targets yield a Q1 GAAP earnings per share target of approximately $0.71 and Q1 non-GAAP earnings per share of approximately $0.87.
The targets we are providing today do not reflect our planned acquisition of TubeMogul, which we expect to close in December. We plan to issue updated Q1 and annual FY 2017 financial targets after the acquisition closes. We strongly believe analysts and investors should wait for the close of the acquisition to combine expected results of both companies into an updated model for the coming year. We plan to host a brief call to discuss our strategy and targets that factor in items such as a stub quarter period and accounting implications. In summary, 2016 was another strong year for Adobe. We are the market leader with all three of our cloud solutions, and we are executing well against a large and growing addressable market. We are excited about what lies ahead for Adobe and look forward to sharing more progress with you in the coming year. Mike?
Thanks, Mark. If you wish to listen to a playback of today's conference call, a web-based archive of the call will be available on our IR site later today. Alternatively, you can listen to a phone replay by calling 855-859-2056. Use conference ID number 25369759. International callers should dial 404-537-3406. The phone playback service will be available beginning at 5:00 P.M. Pacific Time today and ending at 5:00 P.M. Pacific Time on December 21st, 2016. We would now be happy to take your questions, and we ask that you limit your questions to one per person. Operator?
At this time, I would like to remind everyone, in order to ask a question, press star, then the number one on your telephone keypad. We will pause for just a moment to compile the Q&A roster. Your first question comes from the line of Steve Ashley with Robert Baird. Please go ahead. Your line is open.
Thanks so much for taking my question. I was going to look at the Creative media business. You are hitting on all cylinders there. I mean, the Creative business is strong. You have strengthened education, documents coming up the curve. I was going to ask about the consumer opportunity there. Can you remind us what you have today in consumer and if there is an opportunity to maybe push out and expand, how far are you pushing to the consumer market in the future? Thanks.
I'm happy to take that, Steve. You're right. Thank you for the acknowledgment of how we're executing against the Creative business. From our point of view, Creative Cloud is very much about not just migrating the core customer segment, but significantly through market expansion, making sure that we're targeting new customers. I'd point out two or three different initiatives in that space. The first one clearly is the Creative Cloud Photography plan. You know, we used to have Lightroom and Photoshop Elements. We're increasingly seeing those consumers adopt the Creative Cloud Photography plan. That continues to do really well in terms of the new customer acquisition that we have. A second category that I talk about are products like Adobe Spark.
We're seeing more and more people who have a story to tell wanting to use Adobe Spark. I think in this year, you'll see that also start to get integrated and folded into the Creative Cloud, much like mobile apps are. They represent a big customer acquisition and adoption and migration opportunity. The third, I'd continue to impress upon education. Education as a segment does really well in Creative Cloud. It's that next generation of whether it's K through 12 students or higher ed, as they get exposed to our products, clearly as they enter university or the marketplace, they are using our products, all of which we look at as positive trends for the future.
Great. Thanks so much.
Your next question comes from the line of Kirk Materne with Evercore ISI. Please go ahead. Your line is open.
Thanks very much, and congrats on a great fiscal year to you all. Shantanu, the last time we met you was right the week before the election. I think there's a lot of folks sort of wondering what you guys have seen sort of post the results from a macro perspective. I know you guys are sort of operating on sort of your own cadence right now in terms of your products and your strategy. I was just kind of curious, I guess, especially in the digital marketing world, where you guys are obviously talking to a lot of enterprises. Has there been any change in tone or I guess projected spend or anything like that? I was just kind of curious if you could give us a bit of an update on that. Thanks.
Sure, Kirk. I have seen a rally in the stock market as well, which I think all of us have certainly experienced. In addition to that, I would just continue to emphasize this notion of how all enterprises are being transformed by what's happening in digital and the urgency with which they really need to think about technology that they can leverage to become more of an experience business. I think that continues to be unabated. As you saw, we had a pretty strong Q4 revenue growth of 30% year-over-year in the digital marketing business. I think the opportunity continues to be one that we're excited about, not just in the U.S., but internationally as well. Nothing that we've seen either just before the election or post-election changes our belief in the large opportunity and our continued execution in that space, Kirk.
Thanks very much.
Your next question comes from the line of Sterling Auty with JP Morgan. Please go ahead. Your line is open.
Thanks. Hi, guys. In your prepared remarks, you mentioned the overage or the higher than expected demand on-premise perpetual in the digital marketing side. How much of that happened in the fourth quarter? If you normalize, how would you kind of characterize the bookings and revenue relative to what your expectations were?
You know, Sterling, when we look at the entire year first, let me reflect that we continue to think that we both have the most comprehensive offering, we're pleased with both the revenue and the bookings growth for the year. I do want to clarify that we think the cloud remains the long-term right offering for our customers. The fact that we have an on-premise solution, we continue to think it's a competitive advantage, globally, it's hard to predict which option our customers might prefer on a quarter-by-quarter basis. I want to reiterate, it's all from our point of view, good revenue.
When we look at the different components of revenue in the Marketing Cloud, you look at subscription, which we think is the healthiest long-term predictor, then you look at perpetual and consulting, the subscription bookings revenue grew 29% year-over-year in FY 2016. Stronger than the overall 20%. If you actually go back to what Mark showed at the Financial Analyst Meeting and look at the pie chart, it was exactly in line with what we had predicted for Q4. Relative to the beginning of the year, to your question, we certainly overachieved a little bit in perpetual revenue relative to subscription bookings. However, when you normalize that and you take, given perpetual revenue as a multi-year commitment, and look at just the first-year component, I think it's really small. Relative to overall growth, we feel good about it.
The mix was slightly different relative to what we thought at the beginning of the year.
Got it. Thank you.
Your next question comes from the line of Brent Thill with UBS. Please go ahead, your line is open.
Thanks. Shanu, the Asian business has been very strong the last couple of quarters. Was curious if you could just talk through the fall through that you're seeing there. I know you've also made a bigger push into China, where many software companies have not been as successful for a lot of reasons. Can you just talk a little bit about what you're seeing there so far as you push more aggressively to China?
Sure, Brent. I think there are two things that we factor in. The first is as we've always stated when we first released Creative Cloud, adoption of Creative Cloud in Asia lagged adoption of Creative Cloud in the U.S. and U.K., for example, as markets. We now are pleased with the adoption that we're seeing. Australia was always a strong market. Australia continues to be a very strong market. As it relates to Creative Cloud, as we said, even having it in China right now, it was long overdue. The fact that we now have Creative Cloud for teams in China, I think, shows our commitment to the Chinese digital economy, which we continue to think is one of the largest. We feel good about it. The other large opportunity, as you know, for us, is in digital marketing, and that's driven by two different phenomena.
The first phenomenon is as we increasingly have global agreements with U.S. multinationals, they expect deployment of our solutions, whether it's in retail, financial services, or other places, to also be true in China and in India and in Australia and Southeast Asia. That's continuing to drive some growth. Even local companies in all of those markets, as they realize mobile, in particular there, and the digital disruption there's excitement around our products. In digital media, it's all about the adoption of Creative Cloud and digital marketing. It's both about global adoption of our digital marketing solutions, as well as local companies increasingly recognizing that they have to migrate to digital, with mobile being the key driver there.
Thank you.
Your next question comes from the line of Walter Pritchard with Citi. Please go ahead. Your line is open.
Thanks. Shanu, I wonder if you could talk about the ETLA performance in the fourth quarter and your expectations in terms of ETLA as a part of that $1 billion in incremental ARR next year. Specifically trying to figure out if the new ETLA business is still growing. I know you're kind of coming up on some renewals and so forth there and just wanted to get a sense of the trajectory.
Net summary, Walter Pritchard, very strong quarter in Q4. I think driven by two different phenomena. The first is, three years ago when we had first introduced the ETLA program for our customers, it was really more a reflection of what they were licensing for Creative Suite. I'd call them more of these custom solutions, which reflected what versions of different products they were using. Starting in fiscal 2016, we moved to a more complete solution, which is people were licensing all of the products and the fact that it was integrated. The field organization did a really great job of articulating the benefits of moving to the entire complete solution. The second thing that actually happened in the year was also true-ups, which is people are finding that as they are deploying more and more of Creative Cloud, they were volunteering doing true-ups.
New logos, as well as moving from what I would say custom to complete, clearly resulting in an increase in ARPU for the enterprise. We continue to believe that that represents a large opportunity in the U.S. and internationally for FY 2017.
Thank you.
Your next question comes from the line of Kash Rangan with Bank of America Merrill Lynch. Please go ahead. Your line is open.
Hi, this is Shankar on behalf of Kash. I have a question on your overall margin profile as we look into the next few years. You mentioned in your prepared remarks about the increased investment that you're going to make in Sensei and Adobe Spark and a whole lot of other products. If you also look at the large TAM potential and the potential that Azure partnership that can drive your Marketing Cloud and also your margins down over time, what's the leverage in the model? Can we expect the operating margin to be in the 40%-45% range, say by end of the decade?
Hey, it's Mark. Thanks for the question. I'm glad I got one. I was getting ready to go home.
First, we're extremely proud of our ability to be one of the only, if not the only cloud companies that can grow significantly on top line and bottom line. The fact that we got to $3.01 this year, and being well ahead of our guidance is something that we're very proud of. We do have room in the model to invest in the businesses that we need to invest in. If you look at next year's guidance, and you do the P&L based on what we just told you're going to come up with operating margins that are increasing by around one point from this year, so from 34%-35%. We gave you guidance for 2018. You can see that margins continue to improve from there.
I'm not going to say at this point that we're going to go back to 40%, which is where we were in 2008, you can see that there is still tremendous leverage in our model, and we feel very good about that.
Thank you.
Your next question comes from the line of Keith Weiss with Morgan Stanley. Please go ahead. Your line is open.
Hey, guys. Good afternoon. This is Stan Zlotsky, sitting in for Keith Weiss. I actually wanted to ask a question on the Document Services business. The ARR that you added in Q4 was very impressive, and as you mentioned in the prepared remarks, the fastest and the most that you've added all year. What was the driver of that outperformance in the quarter? And more broadly, as you move the Document Services business to subscription, how are you thinking about that versus the kind of strategy that you adopted moving the Creative Cloud business to subscription as well? Thank you.
I think two comments come to mind there. First is, it was a very strong year, and if you look at just the Document Cloud segment ARR, it probably underrepresents the momentum that we have with the Document Cloud and Acrobat businesses because as you know, a significant number of people also use Acrobat DC when they're using the Creative Cloud. Big picture, it was driven by both the adobe.com, where we have very dramatically made the switch from people buying the perpetual product to people buying the subscription offering, as well as enterprise and the adoption of new services like Adobe Sign. When you look at the ARR, I think the ARR growth was over 20% for the year.
When you think about the unit growth that we are seeing in it just reflects that PDF as a standard has continued to be the way in which people share it. For those on the call, I would also really recommend you try out our new mobile apps and the scan functionality, where it's, I would say, one of the easiest ways for people to create a PDF out of any picture that they might have using the camera. Continued innovation, I think, in that space just reflects as paper to digital is this macro trend. We're very uniquely positioned to capitalize on that.
The next question, please.
Your next question comes from the line of Jay Vleeschhouwer with Griffin Securities. Please go ahead. Your line is open.
Thank you. Mark, don't go home yet, I have a question for you. The question concerns cash flow.
Jay, it's Mike. I'm glad you're on our call, not the Oracle call like others. Thanks. Go ahead, Jay.
You're very welcome. You just grew your GAAP operating cash flow by about $800 million in 2016. The question is, how are you thinking about cash flow in 2017? Do you think you could achieve a similar increment, even considering all the investments, of course, that you're talking about, particularly in terms of geographic expansion in Asia, and of course, R&D?
Yeah, Jay, thanks for the question. Obviously, we had extremely strong cash flow on the year, really good cash flow in Q4. As I look into next year, I expect very strong cash flow again. I'm glad you asked the question. I will say, just everybody understands, cash flow from Q4 to Q1 always naturally declines. We have a lot of payments that get made in the first quarter for commissions and bonuses and things like that. You should expect a pretty substantial decline just sequentially. I do fully expect another strong cash flow year next year.
Okay. Maybe just as a follow-up, could you talk about perhaps the non-net income components of that? How are you thinking in terms, for example, of deferred in particular?
I expect deferred to continue to increase as we drive bookings faster than we're driving revenue.
Great. Thanks very much.
Your next question comes from the line of Ross MacMillan with RBC Capital Markets. Please go ahead. Your line is open.
Thanks for taking my question. Mark, when we look at ARR, the big picture, I guess, is that we added about $1.1 billion this year, 2016. It's about the same level as fiscal 2015. We're talking about $1 billion in 2017. There's really very little decay in the rate of new ARR being added. I know you're not yet talking about the year even further out, but how should we be thinking about that kind of pace of moderation, shall we say, in that ARR Increment. The question really goes to this sort of notion of where we are, both in terms of new user adds and base transition. I'm just curious for your sort of high-level thoughts.
Like you say, we've been consistently adding around $1 billion. We feel very good about that number. We continue to attract new users. We continue to drive higher ARPU. We're getting people off of promotions onto full price. We're adding value-add services like Adobe Stock. All of those things help drive that ARR number. Retention helps drive that ARR number. There's lots of different ways that we can do that. As you know, we're addressing a much bigger TAM than we were addressing a number of years ago. All of that plays into our ability, we believe, to continue to drive that kind of net new ARR.
Just one other, just to follow up quickly, just on the seasonality of ARR this year. I think this will be the first year where we actually see a decline in fiscal Q3. Is that just a base effect, like the numbers are getting bigger? Are there any particular things this year we should think about as we transition Q2 to Q3 that maybe we didn't see last year or the prior year?
Yeah. There's nothing new. We're just trying to make sure we incorporate seasonality. Q3 is a slower seasonal quarter for buying for us, and we just want to factor that in.
Okay. Thanks again. Congratulations.
Thank you.
Thanks, Ross.
Your next question comes from the line of Brian Wieser with Pivotal Research. Please go ahead. Your line is open.
Thanks for taking the question. Following the TubeMogul acquisition, I was just wondering if you could talk a bit about any other aspects of ad tech you think you may be emphasizing investment in, whether internal or external. Maybe relatedly, Tube made a pretty strong focus as an independent company on its demand-side orientation. Given the business you have on Primetime, I'm wondering if you expect it will have some supply-side orientation as well.
I think at this point, Brian, what I would say is we're excited about the TubeMogul acquisition, and we are excited about the long-term video as well as data opportunity. Just to highlight from our point of view, TubeMogul enables, it's more heft in our ad tech platform, which is a key part of as we're targeting the CMO, the Chief Revenue Officer, the Chief Digital Officer in an enterprise, and adding to what we have in display search and social. That's good. To your point, we do have now more end-to-end capabilities all the way from video delivery to monetization for our publisher as well as our advertiser customers. I think what's perhaps most strategic, the integration between their DSP offering and our DMP. We're seeing more and more people wanting to integrate with our industry-leading Audience Manager DMP.
That has really become, in fiscal 2016, a driver of the adoption of the platform. I think our goal when this closes will be to share more about what we are planning to do strategically. Big picture, it just enables us to be more of a trusted platform for the Chief Marketing Officers and Chief Revenue Officers and to enable both personalization in terms of delivery and better segmentation and deriving value from all of the data that they have. Excited about it, and we'll say more about that after we close.
Okay. Thank you very much.
Your next question comes from the line of Heather Bellini with Goldman Sachs. Please go ahead. Your line is open.
Thanks. It's Jack Hilgallen filling in for Heather. You mentioned Creative Cloud ARPU continues to grow sequentially. I just wondered if you could rank order the drivers behind this. I know you mentioned users on promo pricing renewing at full price, new offerings like Stock. Maybe if you could just put into context what sort of the biggest drivers are and how long we should expect a tailwind like the promo users renewing at full price to exist. Thanks.
All of them are clearly driving the transition of the business to ARR. I would say people migrating off of the promotional pricing, and as long as they continue to retain to full price, that's certainly one of the large drivers. I think we talked about enterprise as one of the large drivers. The mix as it moves from single app to complete is another driver. Hopefully, that gives you a little bit of color. That's why our strategy of getting more and more people onto the platform. We actually did fewer promotions in the quarter. They were more targeted promotions, so they were successful. That gives you some color, I think. Stock and Sign are starting to become a reasonable ARR, and we expect continued growth in both those areas as well.
Thank you.
As a reminder, if you would like to ask a question, press star one on your telephone keypad. Your next question comes from the line of Michael Nemeroff with Credit Suisse. Please go ahead. Your line is open.
Hey, guys. Thanks for taking my question. Just building on the last one. Some recent survey work that we've done suggests that the majority of enterprises have yet to upgrade to Windows 10, but they plan to do so within the next 12 to 24 months. I'm just curious, how much of the as-yet-converted suite base is running Windows versus macOS? Do you expect, because I didn't hear you mention in the last answer, that those Windows 10 upgrades would drive some of the AR growth in fiscal 2017?
Yeah, I think big picture, what I would say in that particular space is whenever there are hardware transitions or software transitions with significant new functionality, they always represent opportunities for us to accelerate migration. When people look at Windows in particular, I think what's most exciting to them is in addition to the incredible hardware that Microsoft and other companies are doing, the fact that it's touch-enabled has really made a very significant difference. Video capabilities, also in that platform, are just so powerful that there's clearly migration from the high-end proprietary video systems into PCs. That hopefully gives you some color. I think Apple continues to innovate, but with Windows 10, as people migrate, it always is an opportunity for us to work with that transition team to make sure that they also migrate to Creative Cloud.
Thank you very much.
Operator, we're coming up on the top of the hour. Why don't we take one more question?
Your last question comes from the line of Samad Samana with Stephens Inc. Please go ahead. Your line is open.
Hi, thanks for taking my question and squeezing me in. I apologize about the last one that's already been asked, I jumped on late. Could you give us any idea, you gave the 1 million new Photoshop subs that you add or the photography package, maybe any color on just what the full year trend looks like for full Creative Cloud adds, and if there's any change in either the retention rate that you saw there or the add-on rates for the Adobe Stock package for the Creative Cloud packs that included Stock. Thank you.
I think with respect to both the addition of subs as well as the migration of the business, all of them just continue to be really powerful. If I had to give you a little bit of color as it relates to what happened in retention, I think in 2011, when we first outlined the opportunities, we estimated at that point that even at 80% retention rates for the core creative, it would be great for the business. Clearly, retention for the core creative is higher than that. If you could mute your line also, that would be great. Thank you. What I said was retention for the core creative is really higher than that. When you think about it for the entire base, that includes consumers, it's also higher than 80.
As we look at retention, it's actually a very good indicator of the core health of the business, and we're pleased with that. With respect to the Creative Cloud Photography Plan, it just continues to be a very vibrant way for us to attract new customers to our particular platform. Since that was the last question, for me, my summary remarks would be while FY 2016 was clearly a great year, in many ways, I'm even more excited about the long-term opportunities that we've created for ourselves as a company. When we think about the two big areas of focus for Adobe, empowering people to create and transforming how businesses compete, they just represent massive opportunities, and our content and data platform really allow us to uniquely address this need.
On the creative business, just continuing to enable any individual who has a story to tell, to tell them across any medium, any device. On the enterprise side, enabling them to leverage technology to reinvent themselves as an experienced business represent large unmet needs. I feel good that we're innovating while staying in an extremely select group of people and companies that are delivering impressive both top-line and bottom-line growth. I'd like to thank our customers, partners, employees, and investors, and wish you all a happy holiday season. Thank you for joining us.
This concludes our call. Thanks, everyone.