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UBS Virtual Insurance Conference

May 14, 2020

Shelley Singh
Head of Investor Relations, American International Group

I guess, is the operator still on?

Speaker 5

Yes. We just connected for the webinar.

Shelley Singh
Head of Investor Relations, American International Group

Okay.

Speaker 5

The OEM SKU that joined the call is pulling the audio and video from this call into the webinar.

Shelley Singh
Head of Investor Relations, American International Group

Okay. It looks like Edward Williams is still connected. Maybe he just walked away from his computer. Is there a way to.

Speaker 5

Mm-hmm. I'm removing him now. It might take a second for it to show up on your end, though.

Shelley Singh
Head of Investor Relations, American International Group

Okay, perfect. Okay, perfect. It looks like he's no longer there. Well, thank you, David. Appreciate it.

David McElroy
Chairman of General Insurance, American International Group

Good to see you, Shelley.

Shelley Singh
Head of Investor Relations, American International Group

Good to see you.

David McElroy
Chairman of General Insurance, American International Group

Missed you.

Shelley Singh
Head of Investor Relations, American International Group

I'm actually going to hop off for this. I'll join the webcast and watch, but I won't be on the Zoom for this one.

David McElroy
Chairman of General Insurance, American International Group

Okay.

Shelley Singh
Head of Investor Relations, American International Group

So-

David McElroy
Chairman of General Insurance, American International Group

I'm just jumping in and saying hello?

Shelley Singh
Head of Investor Relations, American International Group

Yeah. It'll be basically like what you just had, except it'll be just you, Sabra, and Brian on the screen.

David McElroy
Chairman of General Insurance, American International Group

Okay.

Shelley Singh
Head of Investor Relations, American International Group

Brian will kick it off and sort of welcome to the fireside chat. Here's how we do it, the whole nine yards. Then I think he's going to just flip it over to you for the introductory comments and then jump right into the Q&A.

David McElroy
Chairman of General Insurance, American International Group

Good. Okay.

Shelley Singh
Head of Investor Relations, American International Group

Obviously the questions you have them, but he may get some additional questions.

David McElroy
Chairman of General Insurance, American International Group

Okay. Thank you.

Shelley Singh
Head of Investor Relations, American International Group

Yep, sure. Thanks.

David McElroy
Chairman of General Insurance, American International Group

See you.

Shelley Singh
Head of Investor Relations, American International Group

Sabra, I was just saying that, David, I am hopping off of the Zoom now, since it'll just be the three of you with Brian. I think they'll patch him in shortly. I'll be on the webcast, so I can watch it from there.

Sabra Purtill
Deputy CFO, American International Group

Okay.

Shelley Singh
Head of Investor Relations, American International Group

All right. Thank you.

David McElroy
Chairman of General Insurance, American International Group

See you at 5:00. What's that? You were crying? What's that? Thank you. Thank you.

Speaker 5

Hey, Brian. How's it going? It's Carlos.

Brian Meredith
Senior North American Insurance Analyst, UBS

Hey, how you doing?

Speaker 5

I'm doing well. Okay, you'll be moderating this section?

Brian Meredith
Senior North American Insurance Analyst, UBS

Yep.

Speaker 5

Okay. Let me change the names out.

Brian Meredith
Senior North American Insurance Analyst, UBS

Hey, Dave, I thought your comments were great to begin the last session. Just do that again.

David McElroy
Chairman of General Insurance, American International Group

Are they playing or just you tell me, "You got me, brother.

Brian Meredith
Senior North American Insurance Analyst, UBS

I liked it.

David McElroy
Chairman of General Insurance, American International Group

Lead off. Okay?

Brian Meredith
Senior North American Insurance Analyst, UBS

Yeah, lead off. That was good. That was a good way to do it. What I'll do is I'll give the brief introduction here, and then I'll turn it over to you. You can do your comments, and then I'm going to ask this one general question I think I threw out there about long-term impacts, and then there's some other ones we can work our way through.

David McElroy
Chairman of General Insurance, American International Group

Okay. Thanks.

Brian Meredith
Senior North American Insurance Analyst, UBS

Won't be as detailed as the last one.

David McElroy
Chairman of General Insurance, American International Group

Thank you, though. Thanks for including us.

Brian Meredith
Senior North American Insurance Analyst, UBS

It's been great. That was great.

David McElroy
Chairman of General Insurance, American International Group

Long day?

Brian Meredith
Senior North American Insurance Analyst, UBS

Yeah. It's been a long day, but that's all right. It's been good. It's gone quickly.

Sabra Purtill
Deputy CFO, American International Group

How have the investors reacted to this format?

Brian Meredith
Senior North American Insurance Analyst, UBS

We'll find out. So far, so good. Like I said, we'll find out. We're getting feedback. Our special sales guy was calling me saying, "Hey, listen, a lot of people have some questions from one of the call on the conference. Can you hook up with them tomorrow?" A bunch of stuff. At least people are dialed in. I know we had well over 200 signed up.

Speaker 5

I think formats, it is what it is, right? It was actually good. I thought the small group that we just did, it was nice that I could moderate thing and get as many people's questions in as possible, right? Because when you're sitting in a big room with 10, 12 people, somebody tends to try to dominate the whole thing.

Sabra Purtill
Deputy CFO, American International Group

Yeah, I know. I think that's one of the things that it helps with the video we've discovered, because you can see when somebody's trying to ask a question or you can make hand gestures or do whatever.

Brian Meredith
Senior North American Insurance Analyst, UBS

Right

Sabra Purtill
Deputy CFO, American International Group

as opposed to just the conference calls where people end up talking over each other, just it's a free-for-all.

Brian Meredith
Senior North American Insurance Analyst, UBS

That doesn't work so well.

Sabra Purtill
Deputy CFO, American International Group

We're all learning in this-

Brian Meredith
Senior North American Insurance Analyst, UBS

Yeah

Sabra Purtill
Deputy CFO, American International Group

new strange world. I find, and I know there's obviously a lot of investors who are not doing their video, but I've discovered and we've talked about it internally as well, it's like people, they're all trapped inside for eight, nine, 10 weeks at this point.

Brian Meredith
Senior North American Insurance Analyst, UBS

Yeah.

Sabra Purtill
Deputy CFO, American International Group

We actually get to see each other, bad haircuts and all.

Brian Meredith
Senior North American Insurance Analyst, UBS

Yeah. David, I was going to say, where'd you get your hair cut?

David McElroy
Chairman of General Insurance, American International Group

Who, me?

Brian Meredith
Senior North American Insurance Analyst, UBS

Yeah.

David McElroy
Chairman of General Insurance, American International Group

My lovely bride gets fired. She's got a need-to-know claim.

Sabra Purtill
Deputy CFO, American International Group

I have to say, my husband has very curly hair, so I cut his because it just, you get the razor, you put the number 4 on, and you go. He's the only one in our house who's getting haircuts.

Brian Meredith
Senior North American Insurance Analyst, UBS

Funny.

David McElroy
Chairman of General Insurance, American International Group

Oh.

Sabra Purtill
Deputy CFO, American International Group

In Connecticut, you can now make appointments, David.

David McElroy
Chairman of General Insurance, American International Group

I've got-

Brian Meredith
Senior North American Insurance Analyst, UBS

Oh, good

David McElroy
Chairman of General Insurance, American International Group

to figure that out. I'm waiting for Jack the barber to let me know, okay?

Sabra Purtill
Deputy CFO, American International Group

I made my appointment for June 8th, I think. The first that they're taking is June 1st for my salon.

Brian Meredith
Senior North American Insurance Analyst, UBS

Yeah.

Sabra Purtill
Deputy CFO, American International Group

Of course, I have to get back to Connecticut to get cut, but

David McElroy
Chairman of General Insurance, American International Group

I'm going to New York. I did do that Quest testing, and shockingly, I came back positive, which I had no idea. I either have to donate blood or disbelieve the results.

Sabra Purtill
Deputy CFO, American International Group

Interesting.

David McElroy
Chairman of General Insurance, American International Group

Yeah.

Sabra Purtill
Deputy CFO, American International Group

Well-

David McElroy
Chairman of General Insurance, American International Group

Peter came back negative.

Sabra Purtill
Deputy CFO, American International Group

Well, a lot of people are asymptomatic.

David McElroy
Chairman of General Insurance, American International Group

Yeah.

Sabra Purtill
Deputy CFO, American International Group

I haven't been in New York since March 11th. I haven't experienced anything. My husband hasn't had anything, none of our family or kids or anything like that. I assume that we're still negative, but I don't know.

David McElroy
Chairman of General Insurance, American International Group

Crazy. Portland's pretty clear, right, Brian?

Brian Meredith
Senior North American Insurance Analyst, UBS

Yeah, relatively. Oregon in general is pretty good.

David McElroy
Chairman of General Insurance, American International Group

Yeah. Have they done social distancing and tightened it up or not?

Brian Meredith
Senior North American Insurance Analyst, UBS

Yes, they have. They're pretty serious, actually, about social distancing here. Very serious about it. Yeah, very serious. Because of Seattle, I think.

David McElroy
Chairman of General Insurance, American International Group

Yeah.

Brian Meredith
Senior North American Insurance Analyst, UBS

Okay. You guys ready to start?

David McElroy
Chairman of General Insurance, American International Group

I do.

Sabra Purtill
Deputy CFO, American International Group

Yep.

Speaker 5

All right. We're ready to go, Brian?

Brian Meredith
Senior North American Insurance Analyst, UBS

Yep, we're good.

Speaker 5

All right, I'm going to give you a countdown and just give me those 10 seconds. Three, two, one, go.

Brian Meredith
Senior North American Insurance Analyst, UBS

Afternoon, everybody. This is Brian Meredith. I am the Senior North American Insurance Analyst here with UBS. Welcome to our final but clearly one of the highlights here of our virtual insurance conference with AIG. With us today from AIG we've got Dave McElroy, who is the CEO of the North American General Insurance Operations, as well as Sabra Purtill, who is the Deputy CFO as well as in charge of Investor Relations. I want to remind everybody that if you'd like to ask a question, you can email me. My email address either is on the bottom of your screen if you're coming in via webcast here, or you can email me at Brian, B-R-I-A-N, .meredith, M-E-R-E-D-I-T-H, @ubs.com. Feel free to shoot me an email. David and Sabra, thank you for joining us this afternoon for a virtual conference.

I know, Dave, you've got some prepared comments you want to kick off with. Then I'll jump into the questions.

David McElroy
Chairman of General Insurance, American International Group

Thank you, Brian. Thank you, Sabra. Thank you, everyone. I'm David McElroy. I've been at AIG for now a year and a half. We go right at it. I always assume there's some skepticism around AIG. I also assume that everybody's read and seen the work that was done over the last year and a year and a half when Brian and Peter arrived. The fact that they built out a team, they did it in an unapologetic way of understanding that underwriting actually mattered, and that the way insurance companies were valued by investors going forward would be more about underwriting profit, expecting the fact that investment income will be there, but it also is going to be compressed by yields and frankly, what might be the unknown down the line.

Their charge to me, I started with Lexington and I ended up with Financial Lines and AIGRM and then North America, because I have some experience with that, was to be disciplined around underwriting. The clarity of it was very clear. We had too much limits at risk. We had too much limits underpriced. We had businesses that we were chasing top line and quarterly revenue instead of profits. They gave the team the authority. One thing that happened was we had 10 new managers coming in, running these significant businesses. We're talking about $14 billion of revenue, bigger than most worldwide companies. We were given the authority to do the right thing and actually underwrite appropriately. We reconstituted businesses. We set incentives in the right way. We told the leaders to go do and become underwriters.

The effect of that is, what I think you saw if you watched last year, is this is an industry that builds confidence over the years. The efforts that we did with Lexington and AIGRM and our programs business of reconstituting them and giving them the authority showed up in the first quarter. In fact, it showed up in second quarter, third quarter, fourth quarter, where the industry accepted the fact, and we stayed disciplined instead of chasing a top line. The effect of that actually allowed what I think to be a retrofit of our portfolio. We were able to, we say terms and conditions, but basically by taking out close to $250 billion of limits exposed with a modest trade-off in premium and then powering rate is this is a different book than it was a year ago.

We also recognize insurance has a lag effect, and we got through this first quarter, I think, fairly effectively, in fact, with rate on rate from what we had done before. Which does set up the picture that I think I'm trying to portray, which was, if this work hadn't been done, we would have been much more vulnerable in 2019 to the COVID-19 versus where we are today, where I would attest to you that we're 85%-90% confident around this portfolio that we built. The limits that we have exposed, the portfolio management that is subtle and behind the scenes that an underwriter cares about, that may not be evident necessarily to the external world in terms of balancing middle market placements, excess, mid excess, shorter limits, terms and conditions, all those things were actually in play in 2019.

I'm also sanguine enough to know that I always feel like we always need at least two years to get through the true full underwriting of that. That said, this is a better portfolio and a defendable portfolio going into a very uncertain period of time. I just think it's important because I've seen AIG since the credit crisis, and I've seen a number of different theories of the case. I've seen scientists. I've seen go limit, go big, go large, go no reinsurance. The insurance team here has a very strong view of what is a portfolio that mitigates volatility, yet captures the asset that exists today, not only globally, but also the specific businesses that have, I'd always put it, unimpeachable power. Primary, lead umbrella. It's not excess. Excess is a commodity. I'll probably live with that one attached to my name for many years.

But there's the power of pricing and the power of franchise attached to AIG. It's just this group actually is recognizing it and working with it. With that, Brian, I know that's a little bit of an advertisement, but it's what I've seen and believe so.

Brian Meredith
Senior North American Insurance Analyst, UBS

Great. Dave, the first question I want to ask, I'm asking everybody, the question is this: If we look out 12 months from now and we take a look back, we say, right, what was the impact of COVID-19 on the P&C insurance industry? What do you think the long-term implications could be? How will AIG kind of respond to that or position within that?

David McElroy
Chairman of General Insurance, American International Group

Ouch. Thank you. The first part is, we've learned to work from home, I think like everybody.

Brian Meredith
Senior North American Insurance Analyst, UBS

Yeah.

David McElroy
Chairman of General Insurance, American International Group

The second part is I probably missed my business dinners in New York, which I'll never go back to now. Let's see. COVID-19, and I think everybody feels it, and I apologize for an attack, but everybody has an opinion right now. This is the developing cat with no tail. From a country, from a product, from a distance, time and distance, from a government intervention, both positive and negative, we have a lot of unknowns, okay? What I do think that we're looking at from our standpoint is we have certain products that are going to be affected both on the revenue side as well as the loss side. We're trying to think about that as we revisit our 2020 plan. The unknowns are this is going to leak into every quarter. There's going to be news every quarter, okay? There's going to be surprises every quarter.

There's going to be capital surprises. There's going to be unknown losses that were not foreseen. There's going to be reinsurance questions that were not contemplated. That's what's going to happen on the loss side. On the revenue side. We clearly have less exposures and we can go through those in a certain period of time. You have to price for those. You also have a regulatory issue that is, and I put it this way, positive and negative. The negative is they're going to want return premiums even if the product isn't profitable. They're going to be prescriptive around that. Okay? The positive is they may actually keep a number of small businesses in place and survive them with PPP and other things that would've been tipping into bankruptcy or tipping into problems, and we need to respect that, and frankly, honor that.

The regulatory regime, honestly, Brian, is the unknown, and it's changing every day. In North America, it's a 50-state quilt, of which there's followers. Internationally, it has a different perspective. Each of these businesses is probably going to be affected, I think, almost by quarter. That's literally how we're building out our thinking is what's going to happen here? What's going to happen with travel? What's going to happen with workers' comp? Is it essential workers? Does it expand to all employees? Are we invalidating the law? Does it get challenged? That's the extraordinary uncertainty of this event. Second part, I always come back to, does this invite capital? On the macro basis, which is what we always think, does it invite capital? It's circling around right now. That's a double.

Brian Meredith
Senior North American Insurance Analyst, UBS

Okay.

David McElroy
Chairman of General Insurance, American International Group

What I do think, I've been there in 2001, I've seen 2005. The reality of capital coming in now is it always comes in as reinsurance and excess capacity. Okay? Maybe that's my sales pitch for AIG. We inhabit primary positions. We inhabit, I'd call them unassailable positions, primary D&O, lead umbrellas, okay, significant capacity in retail, Lexington Property, Lexington Casualty. I've also experienced where you come in as capacity. It does have value. We would always respect that value, but that has a different attack point. I respect it. I want to make a point about it. It might be first party. It's third party. We understand what might be happening with capital on the ILS side. This is the fear and the environment we're in right now. We're reading it every day, and we have experts every day.

We're going to live in this moment of our portfolio.

Brian Meredith
Senior North American Insurance Analyst, UBS

Makes sense. Let's pivot a little bit. You touched on it briefly. The economic slowdown that we're seeing, what impact are we going to see on the North American Commercial Lines book of business? Top line, which lines are going to be most impacted as you're revising your 2020 budget process? Is there any surety losses that potentially could pick up as a result?

David McElroy
Chairman of General Insurance, American International Group

Yes. We're in that first quarter. By the way, everyone, whatever the first quarter numbers are, we all accept them, we smile at them, and then they don't matter. The future that we're looking at is one that we are trying to parse between the revenue hit and the revenue expectations, and then the loss hit. Okay. Certainly at AIG, when I was building and the team was building out the revenue hit, we thought about products, we thought about ratable exposures, and then we thought about specific businesses. When you look at that and you actually build that, clearly aviation, trade credit, travel insurance, M&A insurance, those are affected businesses. You know on the revenue side, they are going to be affected, damaged. Okay.

When we're thinking about the revenue piece going forward, that's a data point that we've been working with. You also think about ratable exposures, employees, revenues, autos on the road, payroll, number of companies that exist. Okay. Number of IPOs, number of companies that disappear. We're clearly in an environment where a deep recession, let's just call it that, where exposures are dropping. Depending on the business and depending on your portfolio, because SME is different than large accounts, you may have minimums that give you a floor on your reaction to the exposure, Okay, or they may disappear. These are the issues that every insurance company is dealing with, trying to figure out the revenue side as a prospective basis. No question at all, most companies have to be thinking that there's going to be a revenue hit, a premium hit, Okay.

The variability of that, it depends on your portfolio. It depends on the businesses you're in. We have a travel business that's going to be hit, Okay. We have a large account Workers' comp book, maybe less so because it might be hit by the client, but not on the excess pricing. There's still exposures out there. There's still severity. That's how we've been thinking about the revenue side. Here's the other piece, as I admit again, the renewal retentions will stay stronger. Rate, there will be rate, and there will be rate on rate. There's no question that if you look at what we're facing today, there will continue to be strong rate through most of the portfolio.

In fact, it may actually start catching Workers' comp because of some of the attacks there, which has been the one product that has not had rate over the last year. There may be opportunities because of all the cacophony and some of the issues that are happening there and stress. I do believe this, we live in large accounts. There's going to be some fracturing around the placement of their towers. The important thing that I look at, I think that everybody's worried about, is more the loss side. The loss side is we've identified travel, we've identified some elements of business interruption. We've identified trade credit, event cancellation. These are somewhat identified in the first quarter, not only by AIG but by others and Lloyd's.

The issues there are going to be about property and workers' comp, mostly in North America, workers' comp is North America. There's unknowns, and unknowns will be Directors and Officers liability, professional liability. If we go down the track of return to work, okay, if return to work has all sorts of attendant general liability exposures, premises liability, negligence, you can manufacture them from an all-encompassing standpoint. That's the unknown that I think everybody's looking out and trying to quantify, and to a certain degree, it's a very difficult issue to quantify depending on governmental immunity, behaviors, where you are in the world and in America. When we look at, and I know everybody wants to sort of speculate around the loss side, but when you actually drill through the different businesses, there's knowns, there's second derivatives, and then there's probably third derivatives that we've not actually contemplated.

Am I worried about D&O as an example, Brian? I grew up with that, and you know that.

D&O shows up in different ways. It shows up in fiduciary liability. It shows up in private companies who can't get through this, and they have bankruptcies. It shows up in private equity firms who have portfolio companies that they're not funding, okay, and have a different potential litigant base, debt holders, employees, things like that. This has tentacles that will continue to show up every quarter, and then there will be new news every quarter. Okay?

Brian Meredith
Senior North American Insurance Analyst, UBS

Sure.

David McElroy
Chairman of General Insurance, American International Group

Sorry to make it more complicated.

Brian Meredith
Senior North American Insurance Analyst, UBS

Good.

David McElroy
Chairman of General Insurance, American International Group

I know D&O always gets the throwaway line, but it needs to be part of it.

Brian Meredith
Senior North American Insurance Analyst, UBS

I actually got you. Dave, a question came in from the audience that kind of relates to what you were just talking about, maybe it would be helpful if you can explain on the workers' comp situation. Right? Your kind of limits profile and your typical customers are bigger customers, right? You do a lot of SIR business, large corp, those type of stuff, which I would think that business is going to be probably less exposed with respect to kind of frequency, right? In this whole thing with respect to the concerns is this presumption of coverage and what's going on with state legislatures. I guess then you've also got some aggregate business, I believe, on the workers' comp, and I guess, is there any way to kind of frame that?

Does it still have to be a significant kind of increase before it kind of goes to you, or is this more of just a servicing thing for you guys?

David McElroy
Chairman of General Insurance, American International Group

No, it's a great instinctive question around that business because our business, AIGRM, it probably spawned 10 other companies doing loss-sensitive, high-deductible business for Fortune 1000 companies where they want to retain risk, the frequency risk, and predominantly that's in workers' comp. It's one of the businesses we reconstituted. It's an important, it's sticky. You're holding collateral for large account companies. You're actually deciding their frequency, and then you work with them, and then you have a very intimate claims relationship with them. The second part of your question is whether if they actually have enough frequency that they blow an aggregate, whether that becomes exposure to the insurance company. We have a very small amount of that, okay? It's definitely something that might have happened in a softening market where they were pushing on the aggregate.

The 80% of our book in workers' comp at AIG is this type of business where there are significant, often a $1 million self-insured retentions, deductibles, where a lot of the frequency is showing up for them. That's really, as we're looking at this exposure for presumption, where that falls, it's hard to contemplate where that could be an aggregated exposure. Every individual has a certain amount of exposure, and if the states do change that, truthfully, and maybe that's a worry, that will fall on, and the businesses that we're in will fall on to corporate America.

Brian Meredith
Senior North American Insurance Analyst, UBS

Sure.

David McElroy
Chairman of General Insurance, American International Group

Because they're absorbing the frequency of it, they're absorbing the individuality of it. We normally get the outlier case or the multiple injury case that penetrates the excess. I know that's a little bit more complicated for that business.

Brian Meredith
Senior North American Insurance Analyst, UBS

No, it's good.

David McElroy
Chairman of General Insurance, American International Group

versus workers' comp. It is important. It's an important distinction for any investor to look at, is to know that workers' comp has been a very attractive product over the last five years. It does differentiate between SME, middle market, and then large accounts who actually absorb most of the frequency losses themselves, and they're comfortable with that SIR, so the self-insured retention.

Brian Meredith
Senior North American Insurance Analyst, UBS

That's really helpful.

David McElroy
Chairman of General Insurance, American International Group

Yeah.

Brian Meredith
Senior North American Insurance Analyst, UBS

Yeah, that makes a lot of sense. Pivot to this other question here, your perspective. I think I know where you're going to go with this one, but I'm going to ask it.

David McElroy
Chairman of General Insurance, American International Group

Okay.

Brian Meredith
Senior North American Insurance Analyst, UBS

A lot of companies, a lot of execs, are out there talking about a, quote, "hard market" for commercial line insurance right now. I don't know what your definition of a hard market is, but mine is typically is you can't get programs done. There's supply shortages, increase in demand, and just it's a real challenging situation. Are we there at this point in the market?

David McElroy
Chairman of General Insurance, American International Group

It depends. The one thing after 38 years is I think there are three hard markets. I'm not sure how I'd even give them definition. Here's our industry. It may help investors pick where they think about allocating, let's say, their capital, because the industry has gotten more sophisticated. You can't throw hard market out there with all the products that we have, okay? AIG is a large account company. We do have programs and SME business through our Glatfelter programs. We have A&H businesses worldwide. That's a $3 billion asset. We have retail property. We have Lexington Property. There are 100 different markets. Everybody has to thematically get to that spot. The reality is, this is what I think we've seen over the last year, is there's clearly loss cost inflation.

I won't use the term social because it's easy, but the reality is the plaintiffs bar and some of the realities of litigation that was happening in 2016, 2017, showing up in 2018, 2019, was forcing companies like us to react to that, okay? I would make the case that we probably needed to react more because our results were worse than others, but we were reacting more, and we might've been the catalyst for that. Okay? That still exists. The COVID thing may have an effect, and it's worth pushing at that.

Brian Meredith
Senior North American Insurance Analyst, UBS

Yeah.

David McElroy
Chairman of General Insurance, American International Group

This industry needed better rates, particularly in vulnerable spots, and I come back to it. We write a D&O business that we were paying close to $50 million a year on M&A bump-up claims that would go away, that were affecting our results, which weren't affecting excess D&O results. Lead umbrella, $25 million lead umbrella sitting over 1 and 2s, okay, where we're getting tagged because there was inflation showing up and affecting their business. There had to be a reaction to that. That's what I put 2019 for those sort of behaviors that the underwriters in the industry reacted that. There's no way to turn that and say the same case in Texas or the same inflation volatility is going to disappear because of COVID. We're going to watch that, okay?

Brian Meredith
Senior North American Insurance Analyst, UBS

Okay.

David McElroy
Chairman of General Insurance, American International Group

We're not going to unprice for the fact that we needed more price for our business, okay, for the risks we were assuming going into 2020, okay, because there might be an element of diminished exposure which might affect frequency but does not affect severity. That's sort of the model.

Brian Meredith
Senior North American Insurance Analyst, UBS

Yes

David McElroy
Chairman of General Insurance, American International Group

Sort of the thinking that we're going with in terms of how I view risk, okay? The same Texas auto loss could still be $54 million. I need to price for that. These are different businesses. What I come back to is we're also potentially absorbing, depending on the latest prognosticator, a $70 billion, $80 billion, or $100 billion cat loss for COVID. Okay? That's going to take capital. That's going to demand capital and suck capital out of this industry that may not be replaced. Capital is important. Capital needs to be priced. We're not getting returns on our fixed income portfolio. Everything has to be reconstituted in terms of how we think about pricing our products. That's how I feel.

I'm also wildly nervous about the unknown.

Brian Meredith
Senior North American Insurance Analyst, UBS

Makes sense. That's good. Next place I want to head to, that we're getting some questions from people on as well, is perhaps you can talk a little bit, and you've talked some about this, your ceded reinsurance program, right? Obviously, a lot of changes have happened in that program over the last couple of years with reduced utility. How do you think that responds to these COVID-19 claims? Maybe you can give us a little bit on the structure of that program and why we should feel better today about your exposures, in part because of that.

David McElroy
Chairman of General Insurance, American International Group

Sabra's always going to give me a thumbs up or thumbs down, Brian, Dee. I think the 10-K has the program. Let me give you the very innocent view of how I'm holding onto it. Peter Zaffino, this is a home game for him, he could actually architect this thing scarily. What I draw a distinction of is probably in years past, where we might have thought we could whistle by the graveyard, and that one in 250 event isn't going to happen. We have underwritten, and we have bought, and I mean aggressively bought, not only for what I think is the event that we expect every year, both on occurrence and an aggregate basis, and you've seen what we've collected on Japan, you've seen what we've had in the last couple of years, but for the tail event, okay?

The pandemic issue is probably the singular tail event that as we built an occurrence cover in North America, we built an occurrence cover for PCG and also an aggregate cover. Then we've also built across the world because we are in 80 countries, we are that big. Everything that we've bought has been with a defensive volatility is not rewarded. There's just no win with volatility. Let's show our investors, let's show everybody that we actually will give up marginal return, we don't give outlier bad performance. That even extends to the per-risk covers that we have. We have a per-risk cover for property, which is the hot issue, that has different attachments depending on the business, 25 and 10. That works. We have quota share that we never would have had before at AIG for our casualty business.

Think of old AIG might have had literally $200 million net, and today we've restricted our gross capacity to $100 million, and even then we have a 75/25, and then we quota share the first 25. Everything underneath this, as we've kept up the business and the volume and our relationships with clients has been to accept the fact that volatility is the enemy. Okay?

Brian Meredith
Senior North American Insurance Analyst, UBS

Sure.

David McElroy
Chairman of General Insurance, American International Group

Utilize it, manage it. It is worth resonating because I sometimes think that we, and meanwhile, we have preferred positions where our clients are okay with the limits that we're putting forth. They understand that we might have syndicated those because they're still very pricing powerful positions. Okay?

Brian Meredith
Senior North American Insurance Analyst, UBS

Got you. Yep. Makes complete sense. Like I said, I want to pivot back both to the pricing. There's another question I wanted to explore a little bit here. It's kind of movement of business from standard market to the E&S market, and then maybe you can describe a little bit what's been happening here at Lexington. Is Lexington kind of in a better position today to kind of take advantage of what's going on right now as a result of some of the changes you've made?

David McElroy
Chairman of General Insurance, American International Group

Yeah. Lexington's how they got me back in the game. I'm very proud now.

Brian Meredith
Senior North American Insurance Analyst, UBS

Yep.

David McElroy
Chairman of General Insurance, American International Group

It'll be interesting because for everybody's benefit, I am a culture over strategy, so we'll just call that. Lexington was a company that AIG allowed inside its own company, competing with other parts of AIG, retail property excess casualty. A lot of Lexington, instead of being distribution-focused with wholesalers, who they would 70% of their business was with retailers. What we did a year ago, with support, was to focus them on wholesale only. What that did was it showed a commitment to the wholesalers who are their own breed, and they are a very passionate breed, and they're also very supportive if you show them respect. We basically have reconstituted an entire company for E&S under leadership, which has a very different portfolio than it had a year ago. That portfolio is transactional. It's better priced. It might be hard-to-place business.

It might be it's well-priced business. It also gives you more flexibility than you have in an admitted world where I can't leave a state without filings, and I can go in and out. It also, and this was important, it matched up with an E&S model of shorter limits. In property, TIV is smaller, different occupancies, better rate on line. Right now, our E&S property portfolio, 80% of it is under $25 million. It actually allows me to look at a different reinsurance structure one day than I might have had before because of the work that was done there. In casualty, as we forced a lot of business out of our retail casualty or admitted casualty, it ends up in Lexington Casualty. It's sort of a gift. Believe me, we tested with our distribution as to what happened with COVID-19.

There was a bit of a lull in April. I haven't seen the results yet, but their business pivoted and started to get very active again in early May. I haven't done a back test in a month, but the E&S world is going to be a strong world, and Lexington is a brand and has capacity to not only control the primary position and the author position but then leverage that into a more benign placement up the tower. That'll be a growth strategy this year still, even with some of the pressures.

Brian Meredith
Senior North American Insurance Analyst, UBS

Great. Then let's shift across the Atlantic Ocean here for a second and talk a little bit about Lloyd's and what's going on over there. I guess, the first thing, just a quick thought, Lloyd's came out with a fairly substantial loss estimate for COVID-19 today. It was like $104 billion, right? On the high side, I guess, and kind of what their average and where they are. I guess, can you give me your perspective as you guys sit within Lloyd's with Talbot, right? What the exposures there look like. I hear a lot of things that it's got a little bit more generous policy form, et cetera.

David McElroy
Chairman of General Insurance, American International Group

Yeah. I've got to be careful there, Brian, because Talbot sits in the international arena.

Brian Meredith
Senior North American Insurance Analyst, UBS

Okay.

David McElroy
Chairman of General Insurance, American International Group

A lot of the business at Lloyd's is probably more my history of understanding. With event cancellation, the property business with different language into the regionals, trade credit might be there, might be in the company market. In a nice way, we're all experts until we're not right now. I do believe, this is an insidious exposure, and we have to continue to respect its effect on people. If you clinically look at it as an insurance exposure, it's in certain spots right now, and we do know it may expand. We do know it's touching multiple products in multiple countries over multiple durations. I think what Jon did was the right thing going. Remember, Lloyd's has it on a product basis as well as a reinsurance basis.

He's appropriately, I think, respecting that this has a constellation effect that we can't fully identify right now, but we should all be nervous about. I can't comment on his comment because-

Brian Meredith
Senior North American Insurance Analyst, UBS

Okay

David McElroy
Chairman of General Insurance, American International Group

I respect. I do.

Brian Meredith
Senior North American Insurance Analyst, UBS

Yeah.

David McElroy
Chairman of General Insurance, American International Group

You see travel, A&H, event cancellation, property business insurance. It can be in workers' comp. It can be in AIG Re. It can hit D&O, E&O, private company D&O, fiduciary liability, employment practices liability. Every product can be affected. Right now, I want to say it's somewhat speculation. What it does do is allows us to continue to price our product without an attack point of saying exposures are down unilaterally.

Brian Meredith
Senior North American Insurance Analyst, UBS

Yeah. Makes sense. How about another thing that I'm not sure if you're involved with here, but Syndicate 2019 and the new homeowner syndicate, right? Maybe you could give us a little bit of perspective as to why you did that, and does that actually decrease your PMLs at U.S. Hurricane and stuff as we look forward here?

David McElroy
Chairman of General Insurance, American International Group

Yes. My responsibilities have tangentially included high net worth with owning the distribution. Kathleen's a friend of mine, and one thing I would say, it's an editorial, the new AIG is not trying to compete with each other. We actually have a collaborative relationship, and we always are thinking about When I got to AIG, I always thought five companies would compete for the same piece of business, and then Hank would figure out who won. That's not this AIG, and I think it's very important from an aggregation management standpoint and a control standpoint. Kathleen and I talked about this, and I have some history there, Think of jet and think of high net worth in my mind as utilizing Lloyd's is also utilizing third-party capital who can come in alongside us. Okay? Then there's some leverage that they can utilize with that.

It's basically third-party private capital that you can't bring in in a normal conventional sense. When we looked at this, we had that set up in Lloyd's, that's supported Lloyd's, and then we had a whole account quota share that we could work with conventional reinsurance. Okay? We like the business. We like the team that's underwriting the business. We also know that it's cat exposed. Okay? Rich people live on the coast. Rich people have a lot of art, a lot of yachts, a lot of homes, we just wanted to continue to manage the volatility. We can do that through the vehicle of reinsurance and syndication. Okay? Long term, I think it's perfect. All right? It's exactly what you would want to do while we continue to be in the market.

We aggressively balance the portfolio, maybe less off of each coast, then we start building a syndicated portfolio of assets that we like. Now we have relationships we can prove to people that we actually can underwrite, get performance fees, get underwriting fees, get cede commission, and also participate in the results. We've seen it before in some derivative fashions. I think using Lloyd's to do it allowed us to bring in third-party capital that would have been complicated to bring in differently. We also think of them as a long-term participant, not only for this, but also for other lines that we might also look one day to syndicate.

Brian Meredith
Senior North American Insurance Analyst, UBS

Makes sense.

David McElroy
Chairman of General Insurance, American International Group

Yeah.

Brian Meredith
Senior North American Insurance Analyst, UBS

That makes a lot of sense.

David McElroy
Chairman of General Insurance, American International Group

It can be a gross story, Brian.

It's about that.

Brian Meredith
Senior North American Insurance Analyst, UBS

Got you.

Sabra Purtill
Deputy CFO, American International Group

I would just add that we did talk about in the quarter that that will have some impacts on our written and earned premiums for the balance of the year because of the book that's.

Brian Meredith
Senior North American Insurance Analyst, UBS

Right. Because more will be going there, and it will cause a reduction. Actually, Sabra, you've been pretty quiet this whole time. I'm going to ask you a question here. Could you talk of an overview right now of what liquidity looks like at AIG, kind of holding company position? I know you did some recent debt. Just give us an understanding of what it looks like over the next 12-18 months, and then what's your flexibility for in the event you need capital life insurance operation, putting it down there, and how much cushion do you have there in the life operation for ratings migration and stuff like that?

Sabra Purtill
Deputy CFO, American International Group

Okay. I think I got all that. You broke up a little bit there.

Brian Meredith
Senior North American Insurance Analyst, UBS

Okay. Sorry.

Sabra Purtill
Deputy CFO, American International Group

That's all right. Accents, people. The internet hiccups. I'll start with the liquidity position. First, AIG began the year with a very strong liquidity position as well as strong risk-based capital capitalization at our primary companies as well as over in AIG UK and AIG Europe S.A., which is our European operation, and also again in Japan. We began the year in a very strong spot. What we did as we got into March, when the world became, shall we say, very uncertain and actually kind of in the teeth of the greatest uncertainty before the Fed programs were announced, we did decide to borrow $1.3 billion under our revolving credit, taking into consideration our projected holding company needs for the balance of the year, including we had about $1.3 billion in debt maturities for the second half of the year.

Coming out of, like I said, the worst of the market sell-off and through earnings, we decided that we would take a harder look at the maturities that we have into 2021 as well as even early 2022 because, as David commented, this is a continuing event and we simply don't have a clear crystal ball or frankly even a murky crystal ball about what capital market access would look like later in the year. We went to market last Wednesday, which seems a month ago at this point, but we had earnings on Monday night, the call on Tuesday, and on Wednesday we launched a multi-part benchmark-sized senior note offering in five, 10, and 30-year maturities, which went very well. We closed with $4.1 billion of proceeds.

As of today, I would note the transaction actually closed on Monday, we have more than $11.5 billion of holding company cash and short-term investments relative to what I would call, say, a $3 billion annualized holding company need for interest, dividends, and holding company expenses. Obviously we've got the debt maturities to pay off. We have the revolving credit to pay off. We also have that $1.7 billion IRS tax settlement, which we expect to get the notice for sometime in the third quarter. We're very strongly capitalized, taking into account we also expect Fortitude to close mid-year, which although some of those proceeds will be pushed down to our U.S. operating companies, nevertheless, we will have some proceeds from that and also eliminate the risk from that portfolio.

In addition, we anticipate dividends and tax sharing payments from the subsidiaries during the course of the year. We feel very comfortable with our liquidity, financial flexibility, and don't envision any issues at all. I know a lot of people have been concerned and doing that kind of analysis. With respect to your question about the subsidiary capitalization, this event, while it is certainly a large event from an industry perspective for losses, it's more of an earnings event than a capital event right now.

Like we said, we took $272 for COVID. The mortality we're seeing on the Life and Retirement plans business, where they've historically run pandemic exposure analyses, is certainly manageable. The next leg of the stool is really going to be what you referred to, the ratings migrations, downgrades, defaults. Consistent with what David mentioned, we're in a much better position today than we would have been four years ago. Our investment portfolio has been significantly de-risked, while we still have hedge funds, they're a lot lower percentage of the portfolio than they used to be. The life settlement book is gone, there's just generally been a pretty good portfolio cleanup.

As Mark talked about on the call, our portfolio, although people have the perception that it has higher risk, that's in part due to some of the previously credit-impaired RMBS that we purchased back in 2012. In general, our portfolio looks a lot like the market. If we look at Life and Retirement, year-end risk-based capital was 402. We're similar, slightly better for the end of March, that's with the VA implementation of different statutory reserving rules. We've benefited from a very effective hedging program on our market sensitive guarantees in the Life and Retirement book. The way we look at it is as we see those credit impairments, which they will come.

On a GAAP basis, we already had a huge swing in our accumulated AOCI, which was based on where the market had moved our available for sale bonds, a lot of which was already been recaptured in the second quarter. On a statutory basis, which as you know, is amortized cost, we will see credit impairments come into the portfolio. I personally think that that's probably more of a third or fourth quarter event than a second quarter, because with all the forbearance programs and the rest, somebody who was teetering on the edge before this, okay, that might be something you can credit impair in the second quarter. If you think about, for instance, a commercial mortgage loan portfolio with forbearance, there's probably going to be some workouts and some losses, but it's too early to know for second quarter, I think.

As we think about it relative to capitalization, like I said, we've got a fortress holding company liquidity. The first thing that we would do as we go through the course of the year is make decisions about whether or not as we identify single exposures, do we sell that as opposed to hold it? Secondly, there's actions we can take, basically, if there's a shortfall where we want to be relative to target RBC, then we just don't have to take dividends out. As I mentioned, we are putting proceeds from Fortitude down into both the GI, the U.S. P&C pool, as well as Life and Retirement, so that's another level of capital support for those entities. Thus, when we look at it in total, this is manageable.

With, like I said, the holding company liquidity that we just started the year with, plus the debt financing, and actually, I think the GI, the U.S. pool has the strongest RBC ratio it's had since 2014. We're in a pretty good position. Yeah, it's going to take a little bit more time for us to see. Part of the reason why we added 20 pages of disclosure to the financial supplement this quarter, which was all around investments, was to provide people with a legal entity view of our portfolios. Because I know it's hard because we're a global multi-line company, and a lot of people were writing research reports that compared our portfolio to a U.S. P&C only peer group or a U.S. life group.

We felt it was important for people to understand that when you dig into it, there's some differences in our portfolio because of tax, so we don't have as much muni bonds because we have the NOLs, and we also have a lower allocation to equities than a lot of our P&C peers. Basically, we have a portfolio that looks a lot like the market, and we will have, like I said, some credit losses, but we'll manage through it.

Brian Meredith
Senior North American Insurance Analyst, UBS

Good.

Sabra Purtill
Deputy CFO, American International Group

I feel very comfortable with the position we're in from both the holding company liquidity, leverage, capitalization perspective.

Brian Meredith
Senior North American Insurance Analyst, UBS

Great. Well, I think we're just a bit over what we had allocated for this. I want to thank Sabra, David. I want to thank both of you all for your time today. Really educational, very interesting conversations. Thanks everybody for joining us on this UBS Virtual Insurance Conference. It was a great experience, actually. I'm glad it went out without any glitches. Just everybody stay safe and healthy out there, and thanks again for all your time.

Sabra Purtill
Deputy CFO, American International Group

Yes.

David McElroy
Chairman of General Insurance, American International Group

Thank you.

Sabra Purtill
Deputy CFO, American International Group

Thank you, Brian, as well. I hope everyone stays safe and healthy.

David McElroy
Chairman of General Insurance, American International Group

Hey, Brian.

Brian Meredith
Senior North American Insurance Analyst, UBS

Hey. I think we're all done.

David McElroy
Chairman of General Insurance, American International Group

Yep, all done. It was a good show.