Ladies and gentlemen, thank you for standing by. At this time, all participants are in a listen-only mode. Later, we will conduct a question-and-answer session. At that time, if you have a question, you will need to press star, then one on your push button phone. I would now like to turn the conference over to Erik Bylin. Please go ahead, sir.
Thank you, operator. Good afternoon, and welcome to Arlo Technologies Q2 of 2022 financial results conference call. Joining us from the company are Mr. Matthew McRae, CEO, and Mr. Gordon Mattingly, CFO. The format of the call will start with an introduction and commentary on the business provided by Matt, followed by a review of the financials for the Q2 , along with guidance for the Q3 and full year provided by Gordon. We'll then have time for any questions. If you've not received a copy of today's release, please visit Arlo's investor relations website at investor . arlo . com. Before we begin the formal remarks, we advise you that today's conference call contains forward-looking statements.
Forward-looking statements include statements regarding our potential future business, operating results, and financial condition, including descriptions of our revenue, gross margins, operating margins, earnings per share, tax rates, expenses, cash outlook, guidance for the Q3 and full- year 2022, transition to a services first business model, the commercial launch and momentum of new products and services, strategic objectives and initiatives, market expansion and future growth, the effect of our anticipated awareness campaign on future growth, partnerships with Verisure and Calix, continued new product and service differentiation, supply chain challenges, transportation costs, and the impact of the COVID-19 pandemic on our business, operating results and financial condition. Actual results or trends could differ materially from those contemplated by these forward-looking statements.
For more information, please refer to the risk factors discussed in Arlo's periodic filings with the SEC, including the most recent annual report on Form 10-K and quarterly report on Form 10-Q. Any forward-looking statements that we make on this call are based on assumptions as of today, and Arlo undertakes no obligation to update these statements as a result of new information or future events. Several non-GAAP financial measures will be discussed on this call. A reconciliation of the GAAP to non-GAAP measures can be found in today's press release on our investor relations website. At this time, I would now like to turn the call over to Matt.
Thank you, Erik. Thank you everyone for joining us today on Arlo's Q2 2022 earnings call. Our services first strategy and excellent execution produced another quarter of record-breaking results in Q2. Total revenue reached $119 million, up 21% year-over-year and well above the top end of our guidance. We are currently seeing healthy demand and resilience in the Arlo customer base, which contributed to the stellar results and our ability to raise guidance for the full year. Our annualized recurring revenue, or ARR, continued to grow at a rapid pace, exiting Q2 at $117 million, up 67% year-over-year. As a reminder, our ARR is the fastest growing and highest margin portion of our service revenue and represents the annualized recurring subscription revenue we derive from our paid accounts.
Total paid accounts were up 113% year-over-year, with Arlo adding 206,000 paid accounts in Q2, an increase of 41% year-over-year and flat sequentially as our migration to the new business model is complete and additions take on the normal seasonality of our sell-through with a 90-day lag for the three-month free trial period. In addition, I am delighted to announce that on July 15th, we achieved another significant landmark in our services business as we surpassed 1.5 million total paid accounts.
As we shared on our Investor Day presentation in March this year, the accounts we capture through our domestic retail channel have an ARPU of $9.35 per month, and when combined with our low, world-class churn metrics, translates to an LTV of $550 per user based on Q4 2021 data. With continued strong ARR growth, service revenue reached $32.8 million, up 30% year-over-year and marked a record for the 12th consecutive quarter. Despite the additional complexities and expense driven by the pandemic supply chain disruptions, we posted our highest ever non-GAAP gross profit of $35.1 million and our third consecutive quarter of non-GAAP operating profit, outperforming the high end of our guidance for non-GAAP EPS, which came in at a profit of $0.01 per share.
To maximize the opportunities presented by our successful services first business model, Arlo is executing a long-range plan that focuses on three primary areas of the business to drive revenue growth, margin expansion, and through that, shareholder value. First, while our products and services regularly garner best-in-class accolades, the number one reason people don't buy Arlo products is because they have not heard of Arlo. This month, we are excited to commence the rollout of our brand awareness campaign, which we will conduct in a targeted manner that focuses on new household formation to drive incremental subscription revenue. While we are kicking off the targeted marketing in Q3, we expect the bulk of the increase in POS to materialize in 2023. More information, including examples of our campaign creative can be found at arlo.com/protect. Second, we are expanding our product portfolio to address new segments and new markets.
An innovative new app called Arlo Safe will provide personal protection for an individual or entire family by offering one-touch emergency help, family location and safety features, and auto crash response. Our new innovative security system will bring full sensor-based security functionality to our ecosystem of smart cameras. Both of these provide significant opportunities to drive new subscriptions, and we expect these to be available before the end of the year. Third, Arlo will continue to broaden our routes to market. Our most prominent example of this to date has been our Verisure relationship, which has been very successful, driving outsized growth in Europe and an impressive 46% of our Q2 revenue. We also formed a partnership with Calix last year, in which Calix integrated Arlo services into their platform to broadband service providers around the country.
Most recently, our launch of Arlo Go 2 with partners like Verizon and T-Mobile is providing cellular-based smart security to numerous market segments and often comes with unique financing offers or subsidized hardware pricing, lowering the initial acquisition costs for consumers. Arlo's long-range plan is built to realize our three to five-year targets of 5 million paid accounts, $300 million in ARR, and double-digit operating margin. The outstanding results this quarter show that our focused execution is on track to achieve these ambitious metrics. We are tracking the macroeconomic trends closely, and while they may portend a softness in consumer demand and higher execution risks in the H2 of this year, our confidence in reaching our long-range plan targets remains unchanged.
With that, I would like to hand the call over to Gordon, who will provide more insight into our financial performance, operational details, and outlook for the Q3 and full year.
Thank you, Matt, and thank you everybody for joining us today. We delivered strong Q2 2022 financial results that exceeded our guidance, growing our revenue by 20.7% year-over-year, while growing non-GAAP gross profit sequentially and year-over-year to a record for the company of $35.1 million. Our financial performance for the quarter was once again underpinned by a successful shift to a services first business model, which helped drive our non-GAAP gross profit up by 27.7% year-over-year, comfortably over-indexing revenue growth. The Arlo team was able to bring channel inventory in line with target and at the same time navigate supply chain challenges to exceed our expectations on revenue.
At the same time, even after investing $1.2 million on creative content for our upcoming awareness campaign, we were able to grow our year-over-year non-GAAP operating profit by $5.3 million and post our third consecutive quarter of non-GAAP operating profit. Also, I would like to point out that foreign exchange did not have a material impact on our financials in Q2, and we do not expect it to have an impact moving forward. Now moving on to the Q2 financial detail. Revenue came in at a second fiscal quarter record of $119 million, up 20.7% year-over-year and down 4.6% sequentially. The strong revenue results clearly demonstrate how our channel diversification and ARR growth are benefiting the business.
Our service revenue for Q2 2022 was a record $32.8 million, up 9.6% sequentially and 29.8% year-over-year, driven by our services first business model and the addition of 206,000 paid accounts in the quarter. While service revenue accounted for 27.6% of our Q2 2022 revenue, it delivered 61.5% of our non-GAAP gross profit. Our service revenue also includes $0.2 million of NRE services we are providing for Verisure, along with associated costs, as compared with $0.1 million in the Q1 of 2022. Product revenue for Q2 2022 was $86.2 million, which was up 17.6% year-over-year and down 9.1% sequentially.
Our year-over-year product revenue growth was driven by continued strength from our Verisure relationship in Europe. While the sequential result reflected destocking in both our Americas and Asia Pacific sales channels, where we were pleased to end the quarter at normal channel inventory levels as we head into the seasonally stronger H2 . During the Q2 , we shipped 1.1 million devices, all of which were cameras. From this point on, my discussion points will focus on non-GAAP numbers.
The reconciliation from GAAP to non-GAAP is detailed in our earnings release distributed earlier today. Our non-GAAP gross profit for the Q2 of 2022 was up $7.6 million year-over-year, and up $0.6 million sequentially to $35.1 million, which resulted in a non-GAAP gross margin of 29.5%, up from both 27.9% in Q2 2021 and from 27.6% in Q1 2022. The $7.6 million year-over-year improvement in non-GAAP gross profit included an improvement of $6.7 million from services and $0.9 million from products. The improvement in non-GAAP service gross profit was driven by growth in our ARR, coupled with cost optimizations. The improvement in non-GAAP product gross profit was driven by higher product revenue.
Non-GAAP service gross margin came in at a record 65.8%, significantly up from 58.9% in Q2 2021, and an improvement on 65.4% in Q1 2022. non-GAAP product gross margin was 15.7%, down from 17.2% in Q2 2021, mainly driven by product mix and flat with Q1 2022 at 15.7%. Total non-GAAP operating expenses was $34.1 million, up $0.6 million or 1.9% sequentially, and up $2.3 million or 7.2% year-over-year as we invest in R&D ahead of our new product and service introductions and lay the groundwork for our upcoming awareness campaign in which we invested a total of $1.2 million during the Q2 .
Our total non-GAAP R&D expense for the Q2 was down $0.3 million sequentially at $13.8 million. Our headcount at the end of Q2 was 354 employees, compared to 358 in the prior quarter. The Q2 was an excellent example of how the team is driving leverage in the business. While revenue was up 21% year-over-year, our gross margin expanded by more, driving a 28% increase in gross profit. While our operating expenses only grew 7% after investing more than $1 million in our awareness campaign. This resulted in a year-over-year improvement of more than $5 million in non-GAAP operating income.
As a reminder, during the early stages of the Verisure relationship, we agreed to provide them with transition services, which include training with our employees as well as systems costs and some outside service costs. We have included these costs in our normal operating expenses. The reimbursement from Verisure is included in other income and was approximately $0.1 million during Q2. Our non-GAAP tax expense for the Q2 of 2022 was $0.2 million. In Q2, we posted a non-GAAP net profit per diluted share of $0.01, much better than our guidance and a $0.05 improvement year-over-year, driven by a combination of revenue growth and gross margin expansion.
We ended the quarter with $135.3 million in cash equivalents, and short-term investments, down $10.2 million sequentially and down $43.4 million year-over-year. The sequential reduction was driven by a reduction in working capital of $7 million, primarily from the lower deferred revenue and accrued liability balances, coupled with taxes paid. Q2 inventory closed at $39.2 million, an increase of $2.2 million over Q1 2022, with turns at 7.5 compared to 8.7 last quarter and 5.7 a year ago. Our DSO came in at 57 days, up from 48 days a year ago, with the increase driven by customer mix and down from 58 days sequentially. Now, turning to our outlook.
We expect Q3 revenue to be in the range of $125 million-$135 million. We expect our GAAP net loss per diluted share to come in between $0.28 and $0.21 per share. Our non-GAAP net loss per diluted share to come in between $0.17 and $0.10 per share. Our guidance includes approximately $8.8 million of awareness spending as we kick off our campaign in the Q3 , in line with the plans we communicated in our Analyst Day back in March. For the full year and up from previous guidance, we expect our revenue to be in the range of $500 million-$520 million.
While we expect our non-GAAP operating loss will be in the range of $15-$25 million, equivalent to breakeven non-GAAP operating profit for the year minus our planned awareness spending. The team at Arlo continues to work tightly with our retail partners. While we recognize many retailers may be rethinking their inventory strategy for the coming quarters, we believe we have taken potential adjustments into account in considering our updated full year revenue guidance. In line with previous guidance, we expect to end the year with $110 million-$120 million in cash equivalents, and short-term investments. We'll continue to monitor our performance and prudently manage our operations to reserve our cash position. Now I'll open it up to questions.
At this time, I would like to remind everyone, in order to ask a question, press star then the number one on your telephone keypad. We'll pause for just a moment to compile the Q&A roster. Your first question comes from the line of Jacob Stephan with Lake Street Capital Markets.
Hey, guys. Congrats on the quarter. Maybe just help me understand the inventory levels. Are you guys working through some lower margin inventory yet, or has that kind of been worked through?
Jacob, it's Gordon here. Are you talking about channel inventory?
Yes.
Yeah, channel inventory is in reasonably good shape actually. If you look back to where it was at the end of last quarter, U.S. retail channel inventory was up near 16 weeks. Our goal is for 10-14 weeks. We brought that down in Q2, and we ended the quarter within our target range at 11.8 weeks. So, it's right there. The other thing to bear in mind, we're heading into, you know, seasonally stronger sales. Prime Day was right at the beginning of Q3. So, I think the stock position, the channel inventory position in Americas retail is pretty nicely balanced, to be honest. Outside of that, we also made some really good progress in Asia Pacific in Q2.
If you look back to Q1, we told you at the end of Q1 that we were looking to take action to bring APAC inventory more in line. It ended near 20 weeks at the end of Q1. We cut that in half in Q2, and we're now back to pretty normal run rate levels of inventory in APAC at 9.8 weeks. I think the channel inventory situation that we're looking at is right where we want it to be.
Got it. Maybe just on Verisure contract, obviously they're a huge portion of the revenue. Talking about Calix, can you give us an update? Their Revenue Edge segment was up 129%. Maybe if you could just kinda give us a progress update on how things are going with Calix, that would be helpful.
Yeah, I'd be happy to. And in fact, you called out Verisure as well, and you can see, you know, what a strong quarter we've had as we continue to roll out with them. On Calix, you know, we're really still in the rollout phase. And so, we're adding BSPs or their customers, broadband service providers, every quarter, and look to continue to ramp that through the end of this year and have it become, you know, more material to our strategic accounts as we get into 2023. We started with them, you know, in the H2 of last year, and I think at the time we had like 12 or 13 broadband service providers.
We're now around 40 broadband service providers, and I would look to see that to continue to ramp, like I said, through this year where we get to some critical mass as we enter 2023.
Okay. Maybe just on 2023 guidance, are you still expecting to double the growth rate from 2022?
Yeah, that's still where we see it. Obviously, the macro environment's, you know, somewhat changed since we gave the guidance earlier the part of this year. In terms of growth rate year-over-year, yes, we still believe that is reasonable. We just literally kicked off the awareness campaign. That is obviously, you know, pretty central to achieving that growth rate, and we're looking forward to seeing how that goes and reporting back on progress when we see more data on that.
Okay, great. Thanks for the color. I'll hop back in the queue. Congrats again.
Thank you.
Thank you very much.
Thank you.
Your next question comes from Hamed Khorsand with BWS Financial.
Hi, could you just talk about the rate of paid subscribers, if you're doing anything different than what you've talked about to investors, given that it's been rising at a steady increase, and just wanna see what's causing that? Is it, you know, stable to assume that that'll continue?
Yeah. It's a great question, Hamed. I think, you know, some of the growth in the past has been us phasing in the new business model. If you go back over the last 12-18 months, especially if you go back a couple quarters, and look past from there, you know, some of that quarter-over-quarter growth was being driven by us, rolling out old product or legacy product and rolling in to the channels and through POS the new business model product. That is basically complete. When you look at our baseline, kinda adds from a retail direct perspective, you know, it's gonna follow seasonality across our channels, I think, in a lot of ways.
You'll see, you know, Q2 paid account adds are gonna be related to Q1 POS because we have a 90-day free trial, and so we'll see them, you know, typically, turn into a paid account 90 days later. There's some exceptions to that. One, the campaign that we're doing around awareness will obviously drive incremental paid accounts above normal seasonality. We're seeing strength from some of our strategic partners. Again, I mentioned Verisure in the last question. Those are actually added on top of what we would see as kinda normal seasonality from the retail and direct paid. That's kind of what's driving the growth on a quarterly basis.
Some of it is gonna be driven by retail POS seasonality, and some of it is done just through, you know, great execution through some of our partners like Verisure.
Could you just talk about, you know, the inventory situation within the channel with retailers in the current environment? Are you looking to sell more directly to the consumer going into Q4? How comfortable are you that the consumer is not going to retract on their spending habits?
From an inventory perspective, I think Gordon gave a great overview on where we sit from a channel inventory across the regions. The commentary in the script is really around we're seeing specific retailers trying to optimize, you know, their positions and their balance sheets and things on inventory. Some of them are looking for less inventory, some of them are looking for a little bit more, and we're making those adjustments. It was built into the guidance that we gave for Q3 as we go forward. We have not seen, you know, a pullback from a consumer perspective as far as purchases and kind of consumer confidence as it relates to them executing with Arlo across our channels.
You know, we just finished Prime Day, as an example, and Prime Day was actually very strong for us. It actually exceeded expectations, as we just got into this quarter. We are watching very carefully, you know, what kind of the back half of Q3 and as we get into Q4 and continue to monitor what the consumer behavior looks like. We review POS data from our retailers every single week and actually do it twice a week inside of Arlo. We're gonna stay very much on top of this as we get through the quarter. I would expect to see maybe some, you know, additional competitive offers, you know, if things do slow down a little bit in the channel.
What we're seeing right now, as we got through Q2, and even into Prime Day, is some resiliency and some strength from the consumers that are buying Arlo.
Okay. Thank you.
You're welcome.
Your next question comes from Mark Cash with Raymond James.
Hi. Thanks for taking the questions. So, you guys were already asked, and you confirmed about the plans to double growth in fiscal year 2023, but I was also wondering if you hit on the operating profit, and if that, the goal to become operationally profitable is still intact. And if there's a chance, would you lean into growth over margins if the opportunity presents itself?
Just to reiterate what we said previously around 2023, that we'll still be in investment mode in the H1 of the year. Still looking at, you know, non-GAAP operating loss in the H1 , but crossing over back into profitability for the H2 2023. Then for the full year, we're expecting to be at breakeven for 2023. That's the outlook. That's the same outlook that we shared earlier this year when we gave you those projections. I'll pass it over to Matt just to talk about, you know, the balance between taking margin versus profit and what his thoughts on that might be.
Certainly, I think the awareness campaign that we've just embarked on is a pretty good start to us saying that, you know, as we said, the number one reason people don't buy Arlo is they haven't heard of Arlo. We wanna go and invest and acquire households. That's what we're doing in Q3, Q4, and then as just mentioned, Q1, Q2 of next year. I'll throw it over to Matt, see if he has any other comments to make on that subject.
Yeah. I think the question around balancing growth and profitability is something we talk about quite a bit internally and not only in the short term, but the long term. You'll know, you know, if you look back at our March presentation, you can see what we're pegging as far as our long-range plan and how to drive that growth. The marketing spend you see in the H2 this year, and to Gordon's commentary next year, where the H1 we think we'll continue to spend, given our expected results from the campaign, is where we are right now on that balance, where we think over the next 12 months we'll be driving growth and spending into that growth.
As the results start to pull through, we think we'll return to profitability in the H2 f of next year. That is where we are in our current balance. Obviously, any macroeconomic headwinds or changes to that may make us adjust as we get into next year, where we may turn up growth if we see a, you know, a great reaction to the campaign or pull back potentially or continue to spend at the current level, depending on what we see in the H2 of this year. That balance is where we spend a lot of time and spent a lot of time in our long-range plan, really focusing on maximizing shareholder value creation, you know, over the next three to five years, and not giving up.
You know, one of the things you look at is when you look and model out where Arlo's headed over the next three to five years, growth in that first one to 1.5 year, call it 12-18 month period of the long range plan, actually has a compounding effect on where shareholder value actually gets created. I think the balance that we've struck and communicated for the next 18 months still holds with the idea that as we exit this year, you know, we may make adjustments based on actual results.
All right. Thank you for all that. If I could just ask one more regarding the awareness campaign just getting kicked off. If you guys have had any early feedback and then if there's any metrics you guys are tracking to see how it's going and if you guys have a plan, you know, if you're trying to lean more towards, you know, growing direct to consumer versus retail with this campaign. It'd be great to hear that.
Yes, great question. On the kind of channel, you'll see us through the various media not only leverage arlo.com significantly, and when you do a brand awareness campaign, that's where a lot of the traffic just kind of naturally flows, because the next step of awareness is a bit of education and we think we do that best at arlo.com. But you could see us do some partnerships with some of our channel partners where we actually do some tagging and drive traffic to them as well. It'll be a bit mixed, but I would say overall emphasis, a significant portion of the emphasis would be to arlo.com, both for that educational component but also for, you know, potential transactions for both products and services.
On the efficacy, we are, I think, slightly more than a week in, so we have very, very little data as you go through. Initial data is usually, you know, wrong. You usually need at least 30-60 days to even get an initial idea of where the spends being effective. Like we've said in the past, we think the actual effect through our waterfall will be more towards the end of this year going into 2023 because of the lag that typically is associated with a branding campaign transferring into actual POS and consumer spending. We're really looking for data as we exit the year, and we'll be able to report the first part of next year.
The way we are looking at it, going back to kind of the original part of your question, we have a very well-characterized waterfall and customer journey at Arlo. We know if we sell X number of cameras, how many of them activate, how many of those that activate complete a free trial, how many of those that complete the free trial, and on what day do they actually convert to a paid account? How many of those actually churn over what time period? A lot of that we shared on the Analyst Day. We have a very well-characterized funnel.
This is just adding to the top of that funnel is if we could sell more product through an awareness campaign, we then will watch all of those various metrics I just talked about, see if they go up, see if they go down as we execute the campaign and actually drive incremental households and paid accounts. That's what we'll be tracking, and that's what we're excited to share more about as we kinda exit this year and get into the first part of next year.
Great. Thank you so much.
There are no further questions at this time. I will now turn the call over to Matthew McRae for any closing remarks.
Thank you, operator. I would like to take a moment to thank all the teams at Arlo for the hard work to deliver such outstanding results in the face of continuous pandemic and macroeconomic headwinds. The excellent execution confirms our trajectory at this early stage of our long-range plan, and we look forward to continuing from here. Thank you again for joining the call today.
This concludes today's conference call. You may now disconnect.