Good day, welcome to the Bandwidth second quarter 2023 earnings conference call. All participants will be in a listen-only mode. Should you need assistance, please signal a conference specialist by pressing the star key followed by zero. After today's presentation, there will be an opportunity to ask questions. To ask a question, you may press star then one on a touch-tone phone. To withdraw your question, please press star then two. Please note, this event is being recorded. I would now like to turn the conference over to Sarah Walas, Vice President of Investor Relations. Please go ahead.
Thank you. Good afternoon, and welcome to Bandwidth's second quarter 2023 earnings call. Today, we'll discuss the results announced in our press release issued after the market closed. The press release and an earnings presentation with historical financial highlights can be found on the Investor Relations page at investors.bandwidth.com. With me on the call this afternoon is David Morken, our CEO, and Daryl Raiford, our CFO. They will begin with prepared remarks, and then we will open up the call for Q&A. During the call, we will make statements related to our business that may be considered forward-looking, including statements concerning our financial guidance for the 3rd quarter and full-year of 2023.
We caution you not to put undue reliance on these forward-looking statements as they may involve risks and uncertainties that may cause actual results to vary materially from any future results or outcomes expressed or implied by the forward-looking statements. Any forward-looking statements made on this call and in the presentation slides reflect our analysis as of today, and we have no plans or obligation to update them. For a discussion of material risks and other important factors that could affect our actual results, please refer to those contained in our latest 10-K filing as updated by other SEC filings, all of which are available on the Investor Relations section of our website at bandwidth.com and on the SEC's website at sec.gov. During the course of today's call, we will refer to certain non-GAAP financial measures.
A reconciliation of GAAP to non-GAAP measures is included in our press release issued after the close of market today, as well as in the earnings presentation, which are located on our website at investors.bandwidth.com. With that, let me turn the call over to David.
Thank you, Sarah. Welcome to everyone joining our call this afternoon. I am delighted with the progress we made during our last quarter and am pleased with our financial results. Before I share some of the successes of the last quarter, please let me start by thanking God for all he has done for us. Our mission is to develop and deliver the power to communicate. We are motivated to serve customers together day in and day out. The profound technological change in how we communicate is accelerating. Bandwidth remains in the forefront. No company has our unique combination of assets to meet emerging and dynamic communications needs. A powerful global communications cloud, deep expertise, long-standing, closely embedded customer relationships, and a culture of exceptional service and innovation.
Thank you to our customers for trusting us with your mission-critical communications and to all the bandmates around the world whose hard work drives our success. Just as we had projected at the start of this year, the macroeconomic environment remains uncertain. We've observed continuing cautious behavior from our customers, who are shrewdly evaluating the environment and making investment decisions where it makes most sense and for the greatest returns. We are likewise operating our business through this same environment by scrutinizing product and investment strategies while balancing growth and profitability. We expected this season, thus far, it has played out as we projected. Given the macroeconomic choppiness, I'm so pleased with our business execution and our outperformance in the second quarter. We exceeded both our revenue and profitability guidance.
With a view toward the remainder of the year, we have raised our revenue outlook to reflect the overperformance in the quarter, we remain on track to achieve our 2023 financial targets, including growing profitability by 30% for the full-year. We're focused on the second half of 2023, as well as building our business for sustainable leadership with our medium and long-term targets in mind. It was fitting that IDC again named us a leader in their worldwide CPaaS MarketScape for the third consecutive time. We believe it's a strong validation from the market of our long-term strategy and the enduring value we're providing within the global cloud communications space. As we described at our Investor Day in February, our enterprise-grade consumable APIs, global owned and operated network, and deep regulatory experience position us well in large and growing global markets.
We've focused our go-to-market around three distinct customer categories: global communications plans, programmable services, and direct to enterprise. Each of these delivered solid customer momentum in the second quarter. Let me highlight a few examples from each. In our largest customer category, global communications plans, we are honored to count as our customers, all 20 of the leading power platforms that comprise the Gartner Magic Quadrants for both UCaaS and CCaaS.... We remain focused on leveraging our global footprint to drive upsell and cross-sell within our existing customer base, as well as attracting new customers. This quarter, we want to highlight two new customers in this category that have sustainable and substantial business outside the U.S. and chose Bandwidth for our resiliency and our country coverage, reaching over 90% of global GDP.
Our first example is a contact center services provider that is relied on for business-critical operations by thousands of customers across a wide range of industry verticals worldwide. After a major outage that severely disrupted their business, their incumbent provider was unable to give answers or honor their SLAs, resulting in a loss of several major accounts. Bandwidth's reliability, resiliency, and premium support concierge experience convinced them to move their portfolio to Bandwidth. They are now using nearly our complete service offering, including telephone numbers and local and international calling in Europe, South America, and Asia-Pac, in addition to North America, along with E911 and global emergency services, text messaging, and U.S. toll-free calling. This customer signed over 200 new international customers in the past year, our global reach, regulatory experience, and ability to scale are key to their future growth plans.
Another large contact center service provider chose Bandwidth's voice APIs to serve their customers in 30+ countries across the EMEA region. This rapidly growing customer was looking to expand into new geographies from their home base in Central Europe, but their collection of incumbent providers couldn't handle the complexity. Bandwidth solves their challenges with our global reach and regulatory expertise, while at the same time enabling new capabilities to allow customized local services. The value proposition Bandwidth offers is clear. We solve our customers' communications complexity, we lower our customers' costs, and we create capabilities allowing our customers to benefit from new revenue streams, and we do it globally.
In our programmable services customer category, which primarily powers the leading text messaging platforms, we continue to benefit from a steadily rising baseline of activity to support commercial use cases, including banking and financial services, retail and e-commerce, healthcare, patient engagement, as well as ongoing civic engagement about breaking news and issues of the day. For example, one of our existing programmable services customers scaling on the Bandwidth Communications Cloud pioneered the use of automated text messaging for patient engagement across a variety of healthcare practices. Bandwidth's messaging APIs enable appointment reminders and two-way texting to connect with patients through customizable, personalized touchpoints at every step of the care journey. Bandwidth is becoming a provider of choice for these use cases because customers know their text messages will be delivered. Our platform is seen as a gold standard of enterprise-grade support, scalability, reliability, and throughput.
Finally, our direct to enterprise customer category delivered a strong performance in this dynamic and growing space. We're seeing a greater urgency from larger enterprises to begin migrating their on-premises contact center, collaboration services, and internal communications to the cloud because of the operational savings and also the cloud-enabled capabilities that build greater customer engagement and retention. This is a large and durable long-term opportunity, with 75% of global enterprises planning to migrate communications to the cloud, but having not yet begun, according to IDC research. Maestro, our award-winning next-generation communications platform that we announced in March, is becoming a catalyst for our direct to enterprise strategy. Maestro enables enterprises to achieve faster time to value through rapid cloud deployment and configuration, while reducing complexity and ensuring future flexibility.
It provides the crucial technology bridge enterprises need to create a modern communications stack, solving the difficulties of interoperability and deployment of all the best-in-class cloud contact centers, unified communications platforms, and artificial intelligence and machine learning environments. Just one example of Maestro's newest capability is our integration with Cisco Webex Calling, which we announced generally available in June. This opens up a large new opportunity for Bandwidth and Cisco to provide cloud connectivity for over 10 million users at any stage of the enterprise migration journey, whether on-premise, hybrid, or pure cloud. In fact, we just won our first customer for this new Cisco integration with Maestro, a Texas-based children's hospital network, widely regarded as one of the most prestigious in the United States.
This large healthcare provider was eager to move its contact center and collaboration communications to the cloud, needed to do it in stages to avoid business disruptions with their complex on-premise legacy system. Bandwidth's Number Management API and flexible call routing were able to maintain both their old on-prem and new cloud environments at the same time, preserving critical business continuity. It's another example of how our deep experience in digital transformation supports customers every step of the way on their journey to the cloud. In another example of how we solve complexity for the enterprise, this past quarter, we closed one of our largest-ever Microsoft Teams Direct Routing contracts. A Fortune 200 energy technology company was exhausted from their legacy providers failing to keep up with their usage growth and badly needed a modern communications provider to enable their Teams deployment globally.
The customer chose Bandwidth over their multiple legacy telecom providers because of our incredible support capability, global reach, and our deep experience as a Microsoft Direct Routing provider. To accelerate onboarding, our team worked with the customer to align their tech stack, ensuring they could maximize their Teams deployment and be up and running rapidly with Bandwidth. In summary, I'm pleased with our progress through the first half of 2023. Looking forward, we will continue to navigate the current commercial environment, maintaining our strong focus on disciplined execution and expanded profitability, while leveraging our global reach, regulatory experience, enterprise-grade APIs, and breakthrough innovations like Maestro, all for the benefit of our customers. I'll now turn it over to Daryl to walk through the details of our Q2 financial results.
Thank you, David, and good afternoon, everyone. We coqmpleted the first half of the year with another solid quarter, exceeding expectations on both the top and bottom lines. Second quarter revenue of $146 million exceeded the midpoint of our guidance by $5 million. Adjusted EBITDA of $11 million exceeded the midpoint of guidance by $6 million. Second quarter revenue, compared with last year, benefited from higher messaging usage, up 11%, and higher monthly recurring charges for phone numbers and emergency services, which combined were up 8% year-over-year. Messaging in the quarter represented 17% of total revenue, excluding surcharges. Our commercial messaging growth was driven by solid demand across a variety of use cases, including healthcare, retail and e-commerce, fintech, and civic engagement. The passthrough surcharges associated with messaging were $27 million in the second quarter.
In terms of our market results, our global communications plans revenue performance, excluding surcharges, was in line with our expectations, essentially unchanged year-over-year, as its large voice component continued to see softness from current macroeconomic conditions. Programmable services and direct to enterprise customer categories grew 15% and 21%, respectively, year-over-year. Programmable services continued to strengthen from the aforementioned broad-based demand in messaging. Direct to enterprise benefited from new customer additions. The Global 2000 migration to cloud communications is evident in the enterprise customer wins that David just highlighted, and coupled with a strong enterprise pipeline, we have confidence this market will be a key contributor to driving future profitable growth. Rounding out our 2Q results, non-GAAP gross margin was 55%, up 2 percentage points from the prior year's quarter.
We continued to benefit from economies of scale, a richer mix of higher-margin products, global coverage, and operating improvements as we continue to march towards our medium-term targets of greater than 60%. A favorable combination of increased non-GAAP gross margin and operating leverage produced adjusted EBITDA of $11 million. In terms of operating metrics, our first quarter net dollar retention rate was 106%. For larger customers with greater than $100,000 annual revenue, our net dollar retention was 108%, 2 percentage points higher than the total customer metric, and clearly demonstrating the benefits of focusing on large customers and direct-to-enterprise opportunities. Customer logo retention remained well above 99%.
Average annual revenue per customer, which has steadily increased over the past six quarters, reached $176,000 in the second quarter, again demonstrating our success in securing larger customer opportunities. We ended the quarter with a cash and securities balance of $123 million, a more than sufficient amount to meet our business needs and sustain a great deal of financial flexibility. Following quarter-end in July, we received $4 million in proceeds from our insurance carrier as reimbursement of lost profits related to the cyber incident experienced in September 2021. Recently, we established an undrawn $50 million revolving credit facility with Bank of America and Wells Fargo as co-lead agents to round out our working capital profile. This new facility replaces the undrawn facility we previously maintained with SVB. You'll recall we unilaterally terminated the SVB facility in March.
Turning to our full-year outlook, we're increasing our revenue guidance to approximately $590 million to reflect our first half revenue overachievement and higher than expected messaging surcharges. We will strengthen our operating flexibility by maintaining our outlook for full-year adjusted EBITDA of approximately $45 million, representing a projected growth of 30% from last year. For the third quarter, we expect revenue of approximately $149 million and adjusted EBITDA of approximately $11 million. In summary, we're pleased with our first half 2023 financial and operating performance, especially in light of the choppy commercial environment over that same period. As we move into the second half, we'll continue to focus on what we can control, serving and delighting our customers every day growing our margin, being disciplined with our cost, and increasing our profitability. Now I'll turn the call back over to the operator for questions.
We will now begin the question-and-answer session. To ask a question, you may press star, then one on your touch-tone phone. If you're using a speakerphone, please pick up your handset before pressing the keys. If at any time your question has been addressed and you would like to withdraw your question, please press star, then two. At this time, we will pause momentarily to assemble our roster. Our first question comes from Ryan MacWilliams with Barclays. Please go ahead.
Thanks for taking the question. Pleased to see the re-acceleration of revenue growth in the quarter. David, as it stands today, how do you see the macro outlook impacting Bandwidth's results in the second half? Like, did you see improving signs from customers at the end of the second quarter or since? Thanks.
Hey, thanks, Ryan. I think the macro environment remains as we've thought about the year in the first half and think it'll continue throughout the second half. There are customers making shrewd and intelligent, optimizing decisions across their businesses. There are some deal cycle concerns, but these are things that we've thought about all year and are reflected in both the results in the first half and how we're forecasting the rest of the year.
Excellent. Appreciate the color. Then lots of questions from investors on how generative AI could impact the CPaaS market. I know it's early, right? I'd love to hear, at least from your seat, David, how you think Bandwidth together with generative AI, could fit together for some new opportunities. Thanks.
Thanks for, thanks for asking. All of our voice and messaging customers, enterprise customers, contact center customers, are looking for the real force multiplier that is generative AI. Certainly within call flows, where you have the opportunity to put the attributes of the call to large data sets, to add value, to resolve a question in a contact center or to route a call accordingly, there are many, many opportunities. And so we've got two approaches to adding value to our customers in AI. One involves our Maestro orchestration product that we announced earlier this year, and that will be generally available right now in this month.
That product is open in that it allows a customer to avoid just locking into a walled garden AI approach of a particular vendor, and instead select the ideal AI tools that they're bringing to bear on their call flow or on their messaging experiences for customers, and to do it in a very elegant way within our Maestro user experience. The other is just being an ecosystem historically, that has really specialized in being open, and that means API integrations with best-of-breed providers in the contact center and UCaaS. We've been very successful in that regard, and I think that our platform generally will embrace all the emerging AI tools that are available for both voice and messaging experiences.
We're, we're excited about what it means for our customers and the fact that our platform has been architected now for several years to embrace the change that is generative AI.
Appreciate the color. Thanks, guys.
Our next question comes from Meta Marshall with Morgan Stanley. Please go ahead.
Great, thanks. Maybe kind of following up on that. I mean, What do you see as the trigger, trigger project or trigger event that would make customers evaluate Maestro? Is it, you know, something like they're evaluating their contact center solutions and AI solutions, or just what, what do you think will be that insertion point? Then maybe as a second question, you know, you've talked about kind of customers being more budget-conscious. I just want to get a sense of, is that, you know, they're limiting some of their interaction activity, or is it just, kind of lengthening sales cycles on evaluating new opportunities? Thanks.
I think... Thanks, Meta. I think that Maestro's inflection point has a lot to do with the complexity that is in both the contact center environment and in the enterprise operating environment. There are so many emerging voice and messaging experiences, both internally for teams, externally to customers and customer bases. What's needed is an orchestration layer that rests upon a global, high-fidelity, owned and operated network, and has all the favorable attributes that we provide now in so many different countries. On top of that fundamental carrying capacity of voice, calls, and text messages, enterprises are, are engaging in the most complex environment that that a decision-maker has, has ever seen.
What an orchestration layer provides is an elegant user experience, allowing you to select best of breed, configure, provision, activate, assign, and pay for elegant experiences across your enterprise or in your contact center, taking advantage of the latest developments in AI or the latest developments in authentication or fraud prevention. To be able to do it in a user interface that's manageable and without this kind of a layer, which we've seen elsewhere in software, we've seen it in login and password management within enterprise. We've seen it elsewhere. We think it's a natural analog for what we're doing with Maestro. The inflection point really has everything to do with the complexity that these decision-makers are grappling with today.
Regarding the macro environment and different aspects of decision-making, affected by the economy, we just continue to see choppiness generally, and we're cautious as we look forward toward the rest of this year, as we have been in the first half.
Great. Thank you.
Our next question comes from Will Power with Baird. Please go ahead.
Okay, great. Thanks. Yeah, they look like nice results in the quarter. I guess two questions. I wonder if you could provide any further kind of color on sources of upside to revenue in the quarter. I, you know, I know that the messaging business remains strong, you know, maybe that was a contributor, but any areas of surprise, and I guess just within messaging, if you could kind of help break down kind of the key, you know, drivers there that you're seeing right now.
Hi, this is Daryl. We did see good results in the quarter with revenue exceeding our guidance. That was driven, as I said, in part by messaging and in part by monthly recurring charges from phone numbers and 911, so essentially 50/50. Messaging was up 11%. We saw that broadly across all commercial messaging. You'll recall, we experienced some political last year that was in the 3rd and 4th quarter of last year. On a compare, our commercial messaging grew nicely over this time last year. Monthly recurring charges, which is subscription-based for phone numbers and emergency services within the enterprise, grew nicely as well. Those do contribute to overall company performance as the gross margin profiles of those products are very rich indeed.
Okay. So that's helpful. I appreciate it. Maybe just one other financial question. Nice upside to EBITDA in the quarter. I think, I think full-year guidance was unchanged. Is that just a function of, you know, plans to perhaps reinvest some of the upside, conservatism? Any further color on that front?
You're right. We were pleased with the overperformance in terms of profitability for the quarter. We see, in terms of going forward in the guide, we did raise our revenue, the $10 million, as we've noted. We're, we're holding to the full-year guide of $45 million at the midpoint. We did collapse the range. We've, we've brought up the lower end of that range, taking into account the revenue overperformance. On the whole, we think that it's important to de-risk, to continue to de-risk the year and to be prudent and cautious in the environment. We're, we're holding with the midpoint guidance of $45 million.
Okay. Thank you.
Our next question comes from Jim Fish with Piper Sandler. Please go ahead.
Hey, this is Quentin on for Jim Fish. Thanks for taking our questions. Maybe first, you know, another player in the space has talked up concerns with messaging traffic volumes, mainly due to enterprises evaluating other options for two-factor authentication. You know, you guys continue to post pretty strong messaging growth. First, can you remind us your exposure to two-factor authentication or one-time passwords? Then secondly, are you seeing any changing dynamics within two-factor authentication, where maybe that could benefit your voice solution if they're moving away from SMS-based?
Hey, Quentin, we don't have any exposure at all to two-factor authentication. We don't have customers that generate any meaningful revenue from it. That's not a concern of ours at all. Don't really have any insight as to what's driving folks to utilize other alternatives.
Got it. Makes sense. Then maybe more of a financial question for you. You know, we continue to see a declining number of total customers, which I get is a part of the strategy of turning these lower-end payers. As we think about the growth adds here, you know, what was that number? Then are we starting to see any impact on maybe margins or an improvement in customer stickiness as we continue to move up the enterprise? Is the churn kind of still too early, where we're gonna see kind of continued improvement throughout this year and next?
Quentin, this is Daryl. We did see, we did see a modest decline in total customer count. We've said in the past, in February and then again in May, and we've been consistent, that customer count as a leading indicator of our is not particularly relevant any longer in our minds, as we continue to grow into the larger enterprise category. Indeed, our average customer revenue has continues to grow, and it's grown to $176,000 over something like $161,000 at this time last year. We're pleased with that growth. With that said, we did, we did add 70 new customer logos during the quarter. These are, we consider, high-quality customers.
We did, in terms of contributing to our average revenue per customer growth, and then that, if you do the math, we removed 91 customers or churned 91 customers in the quarter. It's worth mentioning that the median of those 91 customers, the ARR, was $3,000. Again, not really focused on the customer count any longer, as more focused on the profitability potential of the customers that we acquire.
Makes sense. Thank you.
Our next question comes from Austin Cole with Citizens. Please go ahead.
Thanks for taking my question, and congrats, congrats on the good quarter. My question is just regards to the cash flow generation. You guys mentioned $123 million in cash, and then with the balance sheet, is there any kind of updated thinking on the long-term debt on there, and how you guys are thinking about that? It looks like cash flow turned out pretty good this quarter. Thanks.
Yes, cash flow was basically in line with our expectations. We finished the quarter with $123 million of cash and marketable securities. As I said in the prepared remarks, we think that that's sufficient for our business. In terms of our capital structure, we did, as I said, we did replace our SVB facility that we had terminated in March with a new undrawn revolving credit facility. It's just all part of the blocks that contribute to building our capital structure. In terms of going forward, we've said before, we'll continue to monitor the convertible debt market and be opportunistic on any repurchases if we think that's wise to do so.
Our first, our first convertible maturity still remains quite a ways away in 2026, and we feel like we have a lot of time to, you know, evaluate that going forward.
Awesome. Thanks. If I could just throw in a, a quick follow-up. Just since last quarter, just with the kind of overarching conversation about AI and seat reduction, in the CCaaS space, is there any kind of updated thinking since then? I know, I know you guys are more on the, on the usage-based side. Is there any just kind of any takeaways with some of what the larger players are doing there?
Nothing new to add to the perspective that we shared in the most recent period. We think that AI ultimately is going to enhance the user experience or contact center experience for lots of our customers for good reasons. We see that, we see contact centers focused on AI when they're talking to us about the flexibility of our platform and the utility of our Maestro product. So it's, it's a catalyst moment in terms of the technology innovation, and ultimately, I don't think that it'll be a zero-sum game in UCaaS or CCaaS or elsewhere, but I certainly understand the anxiety when anything like this comes, comes out.
Awesome. Thank you.
The next question comes from Ryan Koontz with Needham. Please go ahead.
Hi, thanks for the question. Wanted to ask about your exposure or your perceived exposure to the big growth drivers in the cloud space, general of CCaaS, which sounds like you're pleased with your progress. I wanted to see how you viewed your penetration of the CCaaS market. Similarly, Teams Phone, which obviously is a it's kind of the remaining big UCaaS driver out there. How do you view your exposure? Do you see Direct Routing as still the primary vehicle, and how do you view the take-up in Operator Connect for the Teams Phone side? Thank you.
I'll take those in reverse order. We've got continuing good growth and traction with our awesome Microsoft partner, the Teams Phone product is still a very good path to market for us. Direct Routing and Bring Your Own Carrier continue to contribute to our enterprise wins. The examples that we cited, in this most recent quarter just now, they were very material in each of those. Operator Connect has been fantastic for international growth in particular, so that's been a vital improvement in our path to market with Microsoft. In terms of our exposure to contact center and penetration, we've got lots of progress we can still make in capturing share in the contact center from a usage-based perspective.
We've got great relationships with most of the leaders in contact center, but a long way to go to displacing the incumbents like Verizon and AT&T, Lumen, and then internationally, other incumbents. There's a long way to go. It's a wonderful problem for us to have a space like CCaaS, where we've got lots that we can still do for a lot of new customers.
That's, that's great to hear, David. Can you give us any idea of kind of where you are in penetration of Fortune 500 major wins right now? I, I... Obviously, it's pretty early days, but are, you think you're in the, like, couple dozen range, or are you guys kind of moving up above that yet?
Yeah, we've not shared a particular number of the Fortune 500 or Fortune 200, although we did announce a win within the Fortune 200 in this period, which we're proud of. Expect that as we grow enterprise between now and 2026, from 5% of our total revenue up to 10% of our total revenue, you're going to see many, many more Fortune 500 logos. We really think more of a Global 2000 focus, just because we've got footprint in so many different countries. You'll think of us best, I think, is focused on the Global 2000, not just the Fortune 500. We will continue to share wins in those categories and believe that they'll continue to grow.
All right. Thanks, David.
Our next question comes from Matt Stotler with William Blair. Please go ahead.
Hey there. Thank you for taking the questions. Maybe just one more on, on Maestro to start. You know, obviously, still early, but would love to, to kind of get your thoughts on how the Cisco relationship, kind of opens up the, the go-to-market for that product with you, and then how you're thinking about monetization of, of Maestro from here.
Hey, Matt. We did talk about the Cisco innovation that we announced with Maestro, that we're excited about. It allows somebody that has had a premise-based solution historically to engage in the cloud and to do so with Maestro and to begin their journey to the cloud in a very elegant way from an administrative point of view. We're, we're excited about that. In particular with Maestro. I just forgot the second part of your question.
... The monetization of Maestro going forward?
Yeah. It is a software application, and as an orchestration tool, we are planning for Maestro to be a revenue-enhancing product that we offer that is that you should understand to be in the revenue model with SaaS-based, cloud-based software. There will be usage associated with it, but the platform fee element will be what you're used to when you think about cloud-based software charges and billing.
Yeah, that's very helpful. Then maybe just, just one more broader question on your, your partner investments. You made a number of announcements this quarter, right? Cisco, obviously, Miratech, expanded your relationship with Ribbon. Let's just get a, a broader update on the partner ecosystem, your investments there, and, and what you're prioritizing at, at this point.
You've known us to go to market well with some great brands and names historically. We've continued, I think, through the leadership of the senior executive team, to reach out to more and more ecosystem partners, whether the ones that you just mentioned, whether it's distribution-related, whether it's folks that we buy from and integrate with, whether it's folks like Cisco, who we go to market with, and the early innings of our channel strategy also. You do have lots of new folks that we're engaging with, and I, I don't have any others in particular to announce on this call, but whether it's go-to-market, whether it's a collaboration with other application providers, we are being approached by lots of ecosystem names to help them navigate the complexity of global regulatory landscape, of technology changes like AI.
It's a wonderful time to collaborate in our space. Everybody's talking to each other about how they can add value in CCaaS and UCaaS and with enterprise. We like the announcements, and we like the, the conversations going on right now, upstack and downstack and around the world.
Got it. Thank you very much.
Thank you, Matt.
Again, if you have a question, please press star, then one to be joined into the queue. Our next question comes from Tom Blakey with KeyBanc Capital Markets. Please go ahead.
Hi, thanks for taking my question, and congratulations on the results. Maybe David, starting with you on the- many CIOs we talked to about consolidating spend, you mentioned that a little bit in your prepared remarks. I'm wondering how those conversations have maybe evolved through the year here as more CIOs are looking to cut spend or consolidate spend, especially given kind of the go-to-market kind of mission or messaging from, you know, Bandwidth, is we can, we can do more for less. I just wanted to know if there's, you know, in terms of... And this is all in the context of your, your strong commentary about enterprise direct or direct enterprise in the, in the prepared remarks.
Yeah. Thank you, Tom. We did call out during the prepared remarks, the contact services provider that consolidated 30+ country needs with us, and we saved them 20% when we did so. We talked about another one that took seven partners and consolidated them down into using Bandwidth, and in each case, those are incumbents. Ultimately, you have among those CIOs and decision-makers, in a very complex and cost-sensitive world, a need to optimize mission-critical communications and to really bet on a trusted partner. Before us, there weren't many you could consolidate geographically with. We've had the advantage of expanding footprint to allow a CIO or a decision maker to say: "Wow, I can use Bandwidth instead of eight, nine, 10, or even 20 partners.
Why wouldn't I do that?" In addition to that, you now have, with Maestro, the opportunity to consolidate, optimize, and trust us with an orchestration layer for both your voice, your messaging, and your third-party apps in the communication space. You've got geography driving, as we've seen historically, consolidation and betting on Bandwidth as a trusted partner, and now you have our software platform that is also driving an opportunity for those CIOs to say: "It's time for us to believe in Bandwidth as our primary partner, to reduce complexity, to reduce costs." These are, these are conversations not just about unit volumes or price. These are very deep conversations about being architectural partners, production partners globally.
That relationship that we have is indeed in the C-suite and among the senior-most executives at the very largest companies in the Global 2000. I'm excited about how those conversations have developed, and we expect more of them going forward.
That was a perfect segue, David, to my second question. Thank you. In terms of the more strategic architectural partnership that you're kind of, like, seeing in some of these conversations, what's... I think you've made the comments in the past that you're comfortable, or maybe members of your team, in my conversations, that you're comfortable with the infrastructure, you know, lack of a better way, the sales and marketing, go-to-market expenses that you have in place to attack this G2K opportunity. Could you just maybe update us that and, you know, and maybe in the probability or potential for Dell to have to, like, spend a little bit more to attack this opportunity if it takes off from here? Thank you very much for the questions again.
Yeah, you bet, Tom. The opportunity to invest will be behind success. We will reinforce success if we see it, if the opportunity for yield from that additional sales investment to materialize within our profitability discipline, that's what you would see us reinforce. We are very happy with the sales leadership that we have, with the global sales team that we have, with the enterprise team that's focused on the G2K, as you mentioned. They're staffed, they're building pipeline, they're executing. We've got strong senior leadership and sales operations globally, we like our approach. We've got a channel that's developing and emerging in a really promising way that we've never had before. You've, you've seen investment made in the past. You've seen current leadership focused on it.
The way that you would see us invest in any additional manner is, again, if the yield from doing so was clearly within the profitability discipline that we've outlined in our midterm guidance.
Very clear. Thank you.
Thank you, Tom.
This concludes our question and answer session. The conference has also now concluded. Thank you for attending today's presentation. You may all now disconnect.