Good morning, and welcome to the Broadridge Financial Solutions First Quarter 2021 Earnings Conference Call. All participants will be in After today's presentation, there will be an opportunity to ask questions. Please note this event is being recorded. I would now like to turn the conference over to Edin Thibaut, Head of Investor Relations. Please go ahead.
Thank you, Melissa. Good morning, everyone, and welcome to Broadridge's 1st Quarter Fiscal Year 2021 Earnings Call. Our earnings release and the slides that accompany this call may be found on the Investor Relations section of Broadridge.com. Joining me on the call this morning are Tim Gokey, our CEO and our interim CFO, Matt Conner. Before I turn the call over to Tim, a few standard reminders.
We will be making forward looking statements on today's call regarding Broadridge that involve risks. A summary of these risks can be found on the second page of the slides and a more complete description on our annual report on Form Ten K. We will also be referring to several non GAAP measures, which we believe provide investors with a more complete understanding of Broadridge's underlying operating results. An explanation of these non GAAP measures and reconciliations to their comparable GAAP measures can be found in the earnings release and presentation. Let me now turn the call over to Tim Gokey.
Tim?
Thank you, Eddings, and good morning. I'll begin with the headlines. Broadridge is off to a strong start to fiscal year 2021. We reported 8% recurring revenue growth and record 1st quarter earnings. Our performance in the face of the ongoing pandemic highlights the resilience of our recurring revenue and the power of which helped drive strong margin expansion and record earnings.
These cost realignment initiatives helped slow our overall expense growth and position us to make Our strong first quarter results give us more confidence going forward despite remaining headwinds. And we are adjusting our full year guidance by enabling us to better meet As I said, it's a strong start to the year. In my remarks this morning I'll provide you with a brief overview of the results for each of our businesses, give you my thoughts on the factors driving our growth and discuss how our first quarter start, impact our approach to the full year and leaves us better positioned to take advantage of the post pandemic environment to drive long additional insight into the measures we're taking to reduce controllable expenses and increase investment and walk you through our guidance updates. As always we'll close with your questions. Broadridge reported strong first quarter results.
Recurring revenues rose 8% to $671,000,000, driven by balanced growth across both our ICS and GTO segments. We continued to benefit from strong sales on boarding driven by our record sales and higher trading volumes, which offset sale in the first quarter of fiscal 2020. I was pleased to see event driven revenues rebound to more normalized levels after period of event driven revenues were right back in line with the 6 year average. Adjusted EPS rose 44% to a 1st quarter record of $0.98, Broadridge benefited from strong recurring revenue growth, the modest rebound in event driven revenues and the impact of the cost of alignment initiatives that began last year. These cost initiatives which include shrinking our real estate footprint, a shift to private cloud, selectively restructuring certain businesses, and other measures help keep our costs in check and drove margin expansion in the quarter.
Our success in implementing these initiatives puts us in a great position to step up One last point on results, strong sales. We continue to see good sales momentum in the marketplace building on the strong results in last year's fourth quarter. 1st quarter close sales of $33,000,000 were the 2nd highest on record. And ahead of our forecast. In setting our full year guidance a few months ago, we highlighted a wider range of uncertainty as a result of the COVID pandemic.
Now, after a strong start to the year, we feel more confident about our outlook for both recurring revenue and earnings. And are raising the low end of our guidance expectations for both measures. We are reiterating our guidance for margin expansion and closed sales. Now, let's turn We'll start on Slide 4 for an overview of our ICS segment. ICS report another quarter of strong recurring revenue growth.
Recurring revenues were powered by new sales, continued strong stock record growth and buy a nice pickup in mutual fund and ETF record growth. While the first quarter represents only a small percentage of proxy activity, position growth was 16% and remained in the double digits for the 2nd consecutive quarter. We're seeing especially strong position growth at the online brokers, many of whom are seeing 20% growth on the back of their shift to 0 commission trading in a healthy equity market. Mutual Fund and ETF physician growth also picked up to 6%. With travel still limited, demand for a virtual shareholder meeting solution remains very strong.
Keeping pace of the momentum we saw at the end of last year. We provisioned well over two hundred meetings in the quarter, nearly five times more than in the same period a year ago. Post COVID, we expect most of these meetings will remain virtual. Thus, this revenue is likely to continue. I was also pleased to see that customer communications and fulfillment revenues rose 2%, on the back of new customer communication client wins in 2020.
Data and intelligence solutions also contributed nicely to growth. These drivers were partially offset by the impact which failed by $6,000,000. The headwind from lower rates will continue to weigh on results in the second quarter before moderating in the third. As I mentioned, event driven activity returned to more normalized levels in Q1, increasing 13% from a weaker period a year ago, ahead of our expectations. These revenues remain inherently volatile but it's nice to see 2 solid quarters in a row after a week 2020.
Looking ahead, we see continued strong is that we now expect from our initial plan of low single digits. Turning on Slide 5 to our DTO business, which continues to perform well. GTA revenues rose 8 percent to $296,000,000, driven by the onboarding of new clients. Our platforms also continued to process elevated levels of equity trading volumes during the quarter. While volumes declined from their peak levels of the first half of fiscal 'twenty.
Much of that growth however was offset by the tough comp created by a large and strategically important software license sale a year ago. As we look ahead we see continued healthy growth In the second half, we'll start comping the record volatility we experienced last spring, which will weigh on GTO's growth in the Third And Fourth quarters. So across ICS and GTL, Broadridge is delivering on new client additions and benefiting strong stock record growth and trading volumes, which helped our business overcome some of the cyclical and other headwinds enabling us to deliver strong and share some overall perspectives. With record earnings, Broadridge is clearly off to a strong start to fiscal 2021. I believe this start and the overall environment have at least 3 important implications.
The first is that we're more confident in our outlook and full year guidance. As you recall from last quarter we saw an unusual level of certainty and therefore set a wider guidance range than normal. Now after the strong start and with more forward visibility, we're narrowing these ranges. Matt will walk into detail of our updated guidance in a few moments, but I want to call out the primary drivers behind our improved outlook. Our first quarter benefited from strong equity position growth and a pickup in mutual fund and ETF position growth.
We see both these trends continuing in fiscal 2021. Position growth across both funds and individual stocks has been increasing at a mid to high single digit rate over the past decade. Recent innovations, including improved user interfaces, and the move to 0 commission trading will only sustain these trends and may well accelerate them. For fiscal 2021, our testing shows that recent equity and mutual fund physician growth trends are likely to remain in the double digits through the second quarter. And remain in the mid to high single digits in our second half.
Next, A GTO business continues to benefit from elevated trading levels, which was an important assumption in our full year plan. While equity volatility has come down significantly from the levels of March April, it remains well above last summer and fall. The longer these levels remain high, the less downside risk to our base outlook. We're also executing well on our cost of alignment. Going into the year, we knew our growth would be impacted by cyclical headwinds, including lower interest rates, which are already having an impact.
And by lower trading volumes which we expect to reduce our second half growth. In order to offset these headwinds, deliver bottom line growth and make critical growth investments in our business. We targeted more than $80,000,000 in cost reduction initiatives for the year. Our ability to execute on these initiatives helped drive record profit growth in the first quarter and gives us additional confidence our fiscal 2021 outlook. Finally, closed sales continue to track our expectations, which reinforces our conviction in the value proposition to our clients and the ability of While headwinds remain and the economic outlook and course of the pandemic clearly continue to be answered.
These factors, a combination of incremental revenues in both GTO and ICS, expense measures and continued sales traction, give us additional confidence that The second implication of our strong start is that it gives us added confidence to ramp up our planned investments and we expect to increase We're making targeted product development investments to position to integrate new capabilities, enhance scalability. You'll hear more about these initiatives and our cost program from Matt in a few moments. Our first quarter results have also increased our conviction that looking beyond fiscal 2021, the COVID pandemic is accelerating the long The investments we are making will strengthen Broadridge's ability to serve clients in the post pandemic world. As we move forward, Broadridge will go to market with greater platform reach, an even stronger product development organization, with new digital capabilities, with enhanced technology and operational resilience. In other words, better positioned for long term sustainable growth.
3rd, and finally, I want to take a moment to focus on that last phrase sustainable growth. I am proud that as a result of our ESG efforts, Broadridge was recognized by Barron's as one of America's 100 Most Sustainable Companies. At Broadridge, we enable better financial lives by powering investing governance and communications. We focus on doing well by doing good. That's not a field slogan.
It's a core value that we've adhered to since our founding and especially during 2020 in the face of unprecedented challenges. Our approach is grounded in the service profit chain. The idea that success is mutual with highly engaged associates providing world class service to satisfy clients which in turn creates growth and attractive returns for shareholders. We're proud to have been recognized as a great place to work in the U. S, Canada and India.
Today, as part of that focus on associate engagement, we're investing in next generation diversity, equity and inclusion. I'm pleased to note that we promoted 1 of our senior business leaders to become our Chief Diversity Officer, with a mandate to ensure that broad remains a great place to work has to come with an awareness of the environment and of climate change. According to the EPA paper still accounts for the largest source of U. S. Municipal solid east.
We are proud to have eliminated more than 80% of the paper from our clients fund and issuer communications. And we're determined to drive increased digitization going forward. In addition, we've eliminated almost a quarter of our own scope 1 and scope 2 greenhouse gas emissions since 2013 and are committed to reducing these emissions by another 15% by 2025. I urge you all to read our 2020 As ESG Investing continues to grow, these measures ensure that broader remains well aligned with that trend and are another reason to believe in our long term sustainable growth. Before I turn it over to Matt, I want to remind all of you of our upcoming Investor Day on December 10th.
We're looking forward to showcasing the depth of our management team, providing more insight about our growth strategy across governance, capital markets, and Wealth And Investment Management and sharing our updated fee year growth objectives. Let me close by thanking our associates to the new work environment continues to impress and underpins all our operational, client, and financial success. Matt?
Thanks, Tim. I'll begin my comments with several call outs on Slide 7. First, the strong quarter. This was an exceptional first quarter of top and bottom line growth, highlighted by our record of adjusted EPS. 2nd, event driven revenue came in right at our 6 year average first quarter number.
This result was ahead of our expectations and 13% above the weaker first quarter of last year 3rd, cost alignment initiatives. Our record earnings this quarter, coupled with strong cost discipline, drove an impressive 390 basis points of adjusted operating income margin improvement. 4th, investments. That strong focus on cost controls and record earnings enabled us to begin deploying dollars against our planned fiscal year 20 21 investments. While we took a cautious approach to fund these investments in the first quarter, we expect our investing activity to pick up meaningfully over the remainder of the year.
To reflect our strong even in the face of the pandemic, while making meaningful investments to ensure we are well prepared for the recovered and continued long term growth. Let's turn to Slide 8 to review our revenue growth drivers. Total recurring revenue grew 8%. The biggest driver of this was growth from onboarding new business, which contributed 5 points of growth and the carryover impact of acquisitions which contributed 3 points of growth. Internal growth was neutral, though we did see an uptick in our GTO segment, which Tim walked you through earlier.
Offset by marginally negative internal growth in our ICS segment, which, as a reminder, was the impact of lower interest rates. Let's turn to Slide 9 for a closer look at event driven revenues. We saw an unexpected yet welcome rebound in event driven activity this quarter. Event driven revenues grew 13%, putting this quarter right at the average Q1 based on our recent history. The increase this quarter was primarily due to mutual fund proxy activity, offset by comparative low levels of equity contests and special meetings.
Looking ahead, we are holding our outlook for event driven revenues flat with last year. While recent quarterly trends have been encouraging, It's still early in the year and we have no visibility into a proxy campaign by a major mutual fund complex. Given the quarterly ebbs and flows of these revenues, we think this is the most prudent approach. To 45% growth in adjusted operating income and 44% in adjusted EPS, our strongest Q1 earnings ever. The other big driver of our upside was the progress we are making in executing on the cost alignment initiatives we mentioned last quarter.
As you may recall, These cost measures were put in place in order to allow us to deliver continued growth in fiscal 2021, while making investments to position us for future growth. You can see the impact these expense measures are having on our operating expense growth. Excluding the non GAAP charges operating expenses were up only 3% with most of that coming from acquisitions. As you would expect, We benefited from lower spending on travel and entertainment, but the biggest impact came from our cost realignment initiatives that we undertook at the end of fiscal 2020, and beginning of fiscal 2021. Let me walk through some of the measures we are taking.
A key part of these initiatives was our focus on realigning our real estate footprint. All told, we are closing or shrinking over 40 offices, impacting more than 40% of our total number of office locations around the world. Which accounts for approximately 10% of our total real estate footprint by square foot. As a result, we incurred a $29,000,000,000 charge in the first quarter related to these actions and expect another $5,000,000 or so in the second. We expect to realize meaningful annualized savings as a result of these measures and believe that what we have learned through the pandemic wealth continued to influence on how we utilize our real estate and offices.
Another example of our cost initiatives was our move to the private cloud. In addition, we also took active measures In total, we expect these cost realignment initiatives to result in savings of more than $80,000,000. The progress we have made with our heightened focus on cost controls coupled with record earnings this quarter enable us to accelerate point dollars against our targeted fiscal year 2021 investments, and our investing activities should pick up meaningfully for the remainder of the year. We have now green lit most of our planned investments for this fiscal year, which are focused around our people, platforms and technology. Some of these investments I'd like to call out specifically include expanding and broadening our virtual shareholder meeting capabilities, providing additional enhancements and developing new digital products, our LTX corporate bond trading platform, and additional wealth capabilities.
Lower taxes also contributed to our earnings per share growth. Our effective tax rate was about 2% lower than in the prior year period. Driven by ETB of $9,000,000. Our revised guidance includes a full year total benefit from share linked compensation of $16,000,000. Up from $12,000,000.
However, we continue to expect I'll now touch briefly on our and that was again the case this quarter as we generated free cash flow of negative $50,000,000. The difference between this and the same quarter last year is primarily due to our higher net earnings, strong working capital management and an $18,000,000 gain from the planned sale of hardware assets to IBM as a result of the private cloud agreement we announced last year. We also seamlessly paid off $400,000,000 of senior note that matured this September. Our uses of cash highlight our commitment to balanced capital allocation. 1st, CapEx remained relatively consistent.
And second, dividends paid thus far represent our commitment to provide returns to our shareholders in the form of dividends and buybacks. That commitment was underscored by our board's decision last quarter to raise our annual dividend by 6%. The 14th consecutive year with an increase. As we've mentioned on previous calls, we continue to ramp up our platform development and new client conversions. A significant portion of this increase remains attributable to UBS and the continued development of our global post trade technology platform.
Linking these product development efforts to long term client contracts gives us the confidence and ability to accelerate our product development efforts. In conjunction with our revenue backlog, we view this And just as a reminder, you should expect no change through our capital allocation strategy or leverage targets going forward. And now I'd like to sum it all up what you've heard here today and review our updated fiscal 2021 guidance turning to Slide 12. Based on the strong performance we've discussed today, we are updating our guidance as shown on Slide 12. I think you all know that first quarter is our smallest of the year.
And we typically would not make any adjustments to our outlook at this time. That said, as we went into this year, we saw an unusual level of uncertainty and therefore gave guidance that was wider than typical. Now, after a strong start to the year and with more forward visibility, we are much more confident in our outlook for both revenue and earnings. As a result, we now see recurring revenue growth of 3% to 6% for the full year. Adjusted EPS growth of 6% to 10%.
We are also updating total revenue guidance to 1% to 4%. Our guidance for approximately 100 basis points of margin expansion and closed sales of $190,000,000 to $235,000,000 remains unchanged. These changes remove some of the more negative potential scenarios from our outlook and show our confidence in delivering a more typical Broadridge year. Albeit with more investment to take advantage of accelerating trends that benefit our business model. And like Tim said, We also We remain confident in our ability to grow through the headwinds we discussed last quarter, which still remain.
Especially, the tough second half comps on both the GTL and ICSI, and a continued drag on our mutual fund retirement business from lower interest rates. We do expect 2nd quarter earnings to be lower than in the first quarter and more in line with historical averages, up 12% to 14% of our full year earnings. Embedded in that view are our expectations for event driven revenues of approximately $40,000,000, a more normalized tax rate and the impact of the increased investment spend I noted. So let me close where I began. We delivered strong first quarter results with record earnings powered by higher revenues, including higher event driven revenues and strong execution of our cost alignment initiatives.
Those strong results put us in a position to begin to ramp our planned investment spend. Last, we are updating our full year guidance to reflect our increased confidence the outlook for FY 2021. All in all, we are well on track to deliver another year of top and bottom line growth, And this is continued long term growth. And with that, we'll turn it back to our operator to begin the Q And A portion of the call. Alissa?
Thank you. As a reminder, we ask you. The first question today comes from Darren Peller of Wolfe Research. Please go ahead.
Hey, thanks guys. It's good to see these trends and the, the flow through to guidance, confidence. When we risk weight this guidance, can you just touch on what you you need to see to come through to reach the maybe the low end versus the high end of the ranges. Maybe on the underlying drivers of the business. And and perhaps touch on what you guys have control over as well?
Thanks.
Sure, it's Tim. I will start and then I will let Matt comment a little bit more Jose. First of all, just in terms of the guidance, we roughly pleased with the strong start of the year. And as we said, it really confirms our confidence in the full year. We are, as I said, we're seeing strong stock record growth, and we're seeing good trading volatility as well.
When we think about what it would take for the top and bottom end of this, it really, really comes down to continuing to see the growth that we are seeing, Darren, in physician growth. And in what we're seeing around equity and fixed income trading volume. So, let me just hand it to Matt a little bit more on the details of that and I can finish up.
Sure. So Darren, we had forecasted it in the first half of the year, that volatility in the equity trade volumes to stay high and kind of moderate a bit in the second half and going against our higher comp. So I think seeing these next few months come in at where we thought they would, would be is really important. And as Tim said, that stock record growth, kind of the mid to the high level single digits in the second half, which is also kind of against a pretty high comparable would be the 2 big things.
The other piece there is just on the earning side is really that we have a lot of investment plans and that we are able to execute on those because it is while it's all planned, it is sometimes it doesn't come through all the way. So making sure that we get those executed, which we think is important for future, is one of the things we're working on as well.
Yes, thanks. I was actually
going to make that my next question, which is really just where just given the backdrop of this environment, it sounds like you really are trying to capitalize on these tailwinds with investments Tim, can you just give us a little bit more explanation or disclosure on
where you want to put
the money in terms of number 1, what specific business lines, the way we look at it from analysts the way you report. And then when we would expect to see returns on those investments, just given that, I think you're really stepping up and and it's going to impact the margins some degree at least. Thanks guys.
Yes, I think if you think about our investments around really making sure that we are very well positioned post pandemic. They fall in a couple of categories. It's a big category of just, I'll say, very foundational, investments in our product organization. In our technology organization and platforms to just to really make sure that we have the best foundational capability. I think you've heard me talk about this before in which we believe the opportunity for us is basically unlimited.
If we are we're good enough. And, and so making sure we, while we have the ability here to make those foundational investments is, important. And I think the returns on those are more long term in nature. The 3rd category investments are targeted product investment. And, whether that is, in accelerating what we're doing with the shareholder rights directive and accelerating what we're doing with, virtual shareholder meetings, around some of our wealth products, with our digital capabilities, those we have a whole roadmap of as all technology companies do have a roadmap of things we want to do and being able to accelerate some of those things.
And I think the return on those we would begin to see more near term and even see some returns on that next year. And then the last category is in go to market And as you know, we're growing rapidly international, internationally putting money behind that, putting money behind our brand. And again, I think the returns on those things are probably in the 18 to 24 months range. So all in all, I think we feel really good about it and we feel, what we're seeing with the pandemic is the just accelerating trends that we're already out there. But, you know, as you heard from many others on other calls, I'm sure it's, it's, you know, 5 years of change in 6 months.
And we really wanna be in a position to help our clients with that.
The next question comes from David Togut of Evercore ISI. Please go ahead.
First quarter outperformance and the upgraded guidance for fiscal 2021. Just starting off on bookings, closed sales were down 13 percent year over year, although that was after a 55% increase in June. Can you dig into the new business pipeline a little bit Tim, and where you think you might land in that closed sales range for this year $190,000,000 to $235,000,000?
Yes, absolutely. And one thing I'd point out when we talk about the comparison to last year is that last year's first quarter had an important strategic sale in it. And so it was by far a record. So this is our 2nd highest ever. First quarter.
And, and if you take out the strategic sale from a year ago, we really, we like the way the comfortable lines up. I think generally, we are seeing the pandemic, as I've mentioned a moment ago, is accelerating the trends that benefit our business model. And as we look at what's happening on the sales side, certainly we're seeing continued ability to close sales. So that's good. I think the other piece is just what are we seeing in terms of pipeline generation?
And we feel pretty good about that. We are We generated pipeline in the first quarter. If you look at our core deals taking out the CYSIC ones above last year and above our 3 year average, And, longer term, probably not for this year, but there's some longer term more speculative conversations that are very promising. So I think overall, we feel good about sales for the year. We're holding guidance at this point, but I think, I think we'll feel that they'll come in very solidly.
Understood. And just as a follow-up, can you update us on the timeline to onboard the big UBS contract Is that still on track for, call it, July of next year? And then your ability to build on that and bring in other big customers on that platform?
Sure. And it was, it was great to hear UBS talked about this on their recent earnings call and it's great to hear their comments, reinforcing the positive impact that that this is already having. They've introduced a change in advisory billing, which they believe is going to be very positive. And, just to be fully aligned with what they said, you know, they talked about, next summer. So I'll just gonna leave it, leave it at that because I I wanna be aligned with, with what they said.
I think, more broadly, that wealth remains a key focus area. We're continuing to invest in our capabilities as you know, we've been pretty active in M And A in that arena. Those recent acquisitions, RPM and Rockhall, are really, really performing well. As we look in the at the interest in specifically in the wealth platform and building on UBS, we're seeing a very strong interest from our existing clients that want to, upgrade and evolve into this new ecosystem. I would say that significant platform sales to new clients at this stage, you're unlikely before we complete the UBS go live, but there are definitely positive conversations.
Understood. Thanks so much.
The next question comes from Peter Heckmann of D. A. Davidson. Please go ahead.
Good morning. Tim, could you talk
a little bit about how you're thinking about M and A right now and capital allocation? As kind of weighing stock buybacks against M And A, but as well, what you're seeing in the marketplace in terms of valuations and seller expectations?
Yes. And, I'll let Matt comment on this as well. Let me just say a couple of things and, have him comment. But certainly, Peetuck and M and A is an important part of our balanced capital allocation framework and we've been pretty active over the past few years. I think you know that our strategy is very, very tightly aligned with our franchises which I think has given us attractive returns.
At the same time, what we're seeing right now is pretty high valuation levels. And so while we continue to look at lots of things, the levels are high. And so we're being very cautious. I think if you do see us transact on the M and A side, you know, it will know that it's something we have real conviction in and that we think really aligns well, aligns well strategically. Let me just let Matt comment a little bit more on, overall capital allocation and balance sheet.
Sure. So we're still in a very, very strong place in terms of our balance sheet. We're at that 2.0 ratio at this point. And as Tim said, valuations are very high right now, but we are in the midst of talking around a number of different opportunities. So we'll manage ourselves to what's the right thing to do from an acquisition versus buyback?
And we're always committed to the dividend and delivering that. So don't think you'll see much of a change in terms of where we have been over the last several years. It's always been a little bit of an ebb and a flow in terms of where we are from a buyback versus acquisition. So we'll be in that same spot.
Got it. That's fair. And then just the equity revenue growth number just really was very impressive and definitely heard you call out the the position growth, record growth. Anything else that might account for some of that strength within the revenue number itself or just primarily driven by, individual investors holding more positions?
It's generally individual investors holding more positions. And as you look at kind of those internet advisors, the activity that's happening on the retail investors is significantly higher here in the first half than what we had expected. We expect that to continue through the first half. And then we get up against some tougher comps in the second half from the growth that we saw at the end of FY2020. So that'll moderate itself down into the kind of mid to high single digits at that point.
Got it. Got it. So so good.
And, Pete, I just add one thing. You know, the 1st quarter, it's a small quarter. There's, you know, sort of lost small number. So, while the, you know, while the revenue grew 35%, stock record growth was seen. And there are, you know, there are always a few one off sort of in the previous year or this year they can make the percentage changes in revenue look sort of unusual in such a small quarter, but I think keying off that sort of, greater than double digit for the first half is, is the right way to think about
And there was a little bit of shifting from last quarter to this quarter in terms of some of the handful of some of the large cap companies in terms of pushing out.
The next question comes from Chris Donat of Piper Sandler. Please go ahead.
Good morning. Thanks for taking my questions. Just wanted to follow-up on Pete's question on position growth. I'm just trying to understand if it's more on the online brokers and I'll use the name Robin Hood driving a lot of activity or if it's more robo advisors or call it like a betterment or Wealthfront, which have the direct indexing that might be causing, more position growth as people directly own stocks rather than the index. And this is something we've talked about before, Tim, but just want to make sure I'm understanding some of the dynamics of what's driving the equity position growth.
Yeah. I would I would say, first of all, it has been, and I'll let Matt add on to this, but it's been, strong across the board, it has been certainly strong at the large online brokers. And, the some of the other ones you mentioned are you know, while they had very good growth, they are they're small enough that it doesn't really affect us. And, Robinhood is certainly a phenomenon. It's not a driver for Broadridge.
But, really, if you look at specifically, the large online brokers, big, big changes there, 20 plus percent. And, but really good strength across the board to get this number.
But I would let you know that the direct indexing is really not a major driver for us at this point. And I think just to remind also, we don't get paid for less than a single share. So those fractional shares going to drive anything for us in some of those smaller holdings. So, it's really more on those online trades that are happening from the direct consumer.
Okay. That's very helpful. And then thinking about on the mutual fund side of positions. In October, we had the announcements of Morgan Stanley with Eaton Vance and then some activist involvement potentially pushing for a Janus Henderson invesco merger. Can you just remind us how, mutual fund mergers have worked out for you in the past seems like that's been a driver of campaigns for kind of repapering, mutual fund positions, but just help us understand how, mutual fund industry consolidation might have might affect you on the position side and maybe anywhere else it could happen.
Yes. I think on the for mutual fund consolidation, we certainly are seeing consolidation. I think we would expect there to be ongoing consolidation in the asset management industry. I think we have to disentangle the long term impact and the near term impact. So let me just start with the long term impacts, which is, we get paid, as you know, by position.
And typically, the positions don't go away. So when 2 companies come together, it really it doesn't necessarily affect us one way or the other from a long term perspective. On the near term perspective, it is it's definitely true that, typically, they have to go to a, a vote for their shareholders and that, that can create some near term event driven activity.
Got it. Thanks very much.
The next question comes from Puneet Jain of JPMorgan. Please go ahead.
So I understand, like, this is like a small quarter for sales, but can you comment on, pace of activity in pipeline and also on implementations given uncertainty from rising COVID cases and the upcoming elections.
Yes, absolutely, Kuneet. So on the sales pipeline side, and it's definitely something that we have been monitoring to understand, because we had, you know, we clearly had a very strong Q4. Many of those had already been originated and run the 1 yard line. So we, you know, what we've definitely learned is we can close. And, so we're monitoring around whether we can originate new opportunities.
So now I think the larger opportunities are a bit lumpy. If you look at our sort of core opportunities outside of the CGIC sales, what we're seeing is nice growth in those year on year and a nice multiyear trend of growth. And this quarter being really a continuation of that trend. So I'd say on track. If you turn it to the implementation side, I think that one of the things that has been surprising to us, although we hear it from others, so it's not not unique to us.
It is, being experienced by the industry is that our productivity in a remote environment has been, really has not been affected it is, if anything, it's slightly better. And in particular, our ability to engage our more remote teams where we have maybe have skills that are geographically separate, our India team, all of that is working extremely well. And so we really have not seen any slowdown in the pace of client implementations. And similarly, in terms of client's ability, one of the things that we've been worried about is would they be able to focus on working with us and we haven't seen that be affected either. So our productivity and their productivity really has, has continued to be solid.
Understood. No, the expectation now. And how should we think about COVID related cost cuts? Could some of those cost actions like a facility footprint you talked about, be like a permanent cut versus, like, more like a temporary reduction. And as people start returning to office, you'll invest again in facilities.
Yes, great question for me. We are really, using this opportunity. Let me just talk about sort of the future of work for a second. They'll come back to the broader cost initiative. We're really using this opportunity to lean into the future of work.
And as we talk to our associates around the globe, what most of them are saying is they are looking forward to coming back to the office, but not every day. And, I think we have all learned from, being on video conferences all day long. That it can be very, very effective, particularly as I mentioned, for engaging people from, from our more, more remote offices. So when we look at our, how we're thinking about real estate in the future, we're thinking about it as sort of hub, not home. And, and again, when you under that whole theme of accelerating things that probably needed to happen anyway, as we have done acquisitions, we have accumulated smaller offices where it's more difficult to have the scale for associates to have everything they need to operate effectively.
And so being able to tree ovens have actually fair fairly significant number of offices, only about 10% of our square feet, but, trimming that, moving to hotelling moving to other things that we think are really the future of how people interact. We think we'll, we'll set us up well for the future. And those changes will be permanent. As we look at the cost changes that we've made, there's certainly some of them, you know, like travel and things that are, that are this year. But there is, there's a lot of it that is structural and that we expect to continue in the future.
And just, and let's see if Ed Matt wants to add anything onto that.
No, I think you got it. In that hub idea, think about in a city where we had 3 sites before, we're going down to one site. We're consolidating into 1. So they're some of them are pretty, pretty simple kind of actions, but it's not going to change in terms of when folks start to come back to work. Are we going to do more?
And then we talked about we've done with IBM and our private cloud, that is something that's going to be permanent in terms of savings that we're going to get from that. So as Tim said, there's a mix in terms of some of which is this year. And T and E, for example, there's definitely a bigger benefit this year, but I do think that we'll have a whole new way in terms of how we could look at T and E across in terms of how we travel and interact with the video that's become so easy to do and for us to get in contact with our clients.
Understood. Thank you.
The next question comes from Patrick O'Shaughnessy of Raymond James. Please go ahead.
Hey, good morning. So a handful of major broker dealers sent the SEC a letter during the quarter recommending that delivery of regulatory documents becomes the default rather than the opt in. Where do you think this proposal might head and what would be the impact on Broadridge if it did in fact implement it?
Yes, thank you. Thank you, Patrick. That is, we worked with SIFMA on creating that letter. We do think that, digital delivery is the future as, as we certainly have, have talked about, And so we are we're supportive of this direction. The in terms of its near term likelihood of any change.
I think there's going to be a it's going to be hard to get anything through the SEC in this administration. And, irrespective of the outcome of the election, Jake Clayton said that he stepping down and there's already sort of change at the top there. So I think there will be a slowdown in things, going through the SEC. But But longer term, this is something that we believe can be more engaging for investors save the industry, save the industry money. Now the key is to make the delivery of those documents if what you're getting is, a link to go someplace and log in you get a big drop off.
If you send a send the document directly, it's okay. It's a really long and complicated document a summary version is much better. So making what people receive as engaging as possible, making it interactive, making it clickable that's really some of the investments that we talked about that we're doing to really help our clients with what is truly a digital transformation. When we think about the amount that large Wealth Management firms and fund companies spend on outbound communications really making sure that they're getting, strong return on that and that they're using it to really engage their clients. We think is a big opportunity.
Got it. Thank you. And then now that the E*TRADE sale to Morgan Stanley has closed, are you in a position to provide an update regarding the status of your E*TRADE relationship?
Yes, what I would say on that, Patrick, is, it is the very complex integration And it's something that Morgan Stanley continues to study in terms of what they want the their, sort of long term, approach to be in terms of, how and whether they combine those platforms And, you know, irrespective, we expect that once they do decide that, it will be to whatever it is, it will be a multi year transition. So I think it's still a ways out.
This concludes our question and answer session.
Well, I would like to just thank everyone for joining this morning. We are pleased with the strong start to the year. In the long term trends that are propelling our growth and helping us helping us help the industry. We look forward to updating you further at our virtual Investor Day on December 10th, and we look forward to seeing all of you then. Thank you.
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