Ladies and gentlemen, thank you for standing by, and welcome to the Q2 earnings call and February sales conference call. At this time, all participants are in listen only mode. After the speaker presentation, there will be a question and answer session. To ask a question during the session, you'll need to press star then the number one on your telephone. If you require any further assistance, please press star zero. I would now like to hand the conference over to your speaker today, Mr. Richard Galanti, CFO. Thank you. Please go ahead.
Thank you, Rochelle, and good morning to everyone. Good afternoon to everyone. I'll start by stating that these discussions will include forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. These statements involve risks and uncertainties that may cause actual events, results, and/or performance to differ materially from those indicated by such statements. The risks and uncertainties include, but are not limited to, those outlined in today's call, as well as other risks identified from time to time in the company's public statements and reports filed with the SEC. Forward-looking statements speak only as of the date they are made, and the company does not undertake to update these statements except as required by law.
In today's press release, we reported operating results for the Q2 of fiscal 2020, the 12 weeks ended this past February 16th, as well as February retail sales results for the four weeks ended this past Sunday, March 1st. Reported net income for the quarter came in at $931 million, or $2.10 per share. This compared to last year's Q2 of $889 million or $2.01 per share. Net sales for the quarter came in at $38.26 billion, a 10.5% increase over the $34.63 billion realized last year in the quarter. Comparable sales for the Q2 were as follows. In the U.S., for the 12 weeks on a reported basis, 9.1%, excluding gas inflation and the impacts of FX, 8.1%. Canada, on a reported basis, 8.9%, ex gas and FX, 6.8%. Other international, 7.9% reported and 7.1% ex gas and FX.
For total company, a reported 8.9% same-store sales increase ex gas and FX at 7.9%. Both of those numbers were positively impacted as well by approximately 0.5% due to the Thanksgiving holidays occurring one week later this year than last year. On e-commerce, we reported a 28.4% comp for the 12 weeks and a 28% ex FX. Again, there's a bigger impact of this Thanksgiving holiday shift there given the importance of that to e-commerce. E-commerce sales in the quarter were positively impacted by an estimated 11 percentage points, hence the 28% comp result. In terms of Q2 comp sales metrics, Q2 traffic or shopping frequency increased 5.9% worldwide and 6.1% in the U.S. Strengthening foreign currencies relative to the U.S. dollar positively impacted sales by about 25 basis points, gasoline price inflation positively impacted these numbers by about 80 basis points.
Our average transaction size or ticket was up 2.9% during the quarter, which includes the positive impacts of gas inflation and FX. Later in the call, I'll review our February sales results. Moving down the income statement for the Q2, membership income came in at $816 million, or 6.3% higher than the $768 million recorded in Q2 of last year for a $48 million increase. That percent increase is about the same as it was Q1 year-over-year. In Q1, we had three new openings. In Q2, we had no new openings. In terms of renewal rates, at Q2 end, our U.S. and Canada renewal rates came in at 90.9% and worldwide renewal rate at 88.4%. These are the same levels of renewal that we've achieved in each of the last two fiscal quarters.
In terms of number of members at Q2 end, in terms of member households and total cardholders, at the end of Q2, we had 55.3 million member households, up about 600,000 from the 54.7 million 12 weeks earlier, and total cardholders totaled 100.9 million, up about 1 million from the 99.9 million we reported at the end of the Q1. At Q2 end, paid executive memberships stood at 21.7 million members, an increase of 321,000 during the 12 weeks or about 27,000 per week increase since Q1 end. Going down to the gross margin line, our reported gross margin in the Q2 was lower year-over-year by 31 basis points, coming in at 10.98%, compared to 11.29% a year ago. That 31 basis point reduction, lower number year-over-year, excluding gas inflation, it would have been 22 basis points lower.
If you'll please jot down the four line items in two columns as we usually do. First column is reported for the Q2, and the second would be without gas inflation. The core merchandise margin was down on a reported basis, 30 basis points year-over-year in the quarter. Ex gas inflation was down 22. Ancillary businesses, a -5 and a -2 basis points. 2% reward, +4 and +2. Total, as I mentioned, 31 basis points lower year-over-year on a reported basis and ex gas inflation, 22 basis points lower.
The majority of the lower year-over-year core margin was driven by higher sales penetration of two significant lower margin segments of our operations, which are growing at a faster rate than the core, notably gasoline and e-com. The startup losses at our new poultry complex, which I'd mentioned in the Q1 as well. Looking at the core merchandise categories in relation to their own sales, core on core, if you will. Margins year-over-year were lower on a reported basis by 15 basis points, of which 6 basis points related to the losses from the new poultry complex. Within the core gross margin year-over-year in Q2, we showed a gross margin increase in soft lines. Food and sundries was about even over year-over-year and decreases in both hard lines and fresh foods.
Hard lines was down in the quarter, primarily due to holiday timing, which shifted more promotional activity into Q2 this year. Fresh was negatively impacted by our step up in price investments versus last year in fresh and by the margin impact from the new poultry complex, as I had just mentioned. We're now halfway through our first year of operations of the poultry facility, which opened on September 10th, and we would expect the gross margin headwinds to continue, but to decline a little bit as we get to full production capacity and improve operations. Ancillary and other businesses gross margins on a reported basis, minus five basis points year-over-year and minus two ex gas deflation in the quarter. Basically, you had a few things that hurt you and a few things that helped you, but overall, minus two ex-gas inflation.
2% reward was better by four on a reported basis and by two basis points ex-gas inflation. This relates primarily to a true-up of our breakage estimate of the executive member rewards. Moving to SG&A. Our reported SG&A percentage year-over-year was lower or better by 22 basis points, coming in at 9.78% of sales, down from a 10.0% a year earlier. Without gas inflation, SG&A was lower by 13 basis points. Again, if you jot down the following few numbers, four line items in the two columns. Core operations year-over-year in Q2 on a reported basis showed an improvement. It was lower, I'll say a +17 basis points and ex-gas inflation +10 basis points. Central +1 basis point and +0 basis points. Stock compensation was lower or +4 basis points and +3 basis points on ex-gas inflation.
Again, the total on a reported basis, SG&A was lower by 22 basis points +22 and without gas inflation, a +13, so lower by 13. The core operations component, again 17 reported, 10 excluding impact from gas. This figure includes the impact of the wage increases that occurred last March of 2019. This hit our year-over-year comparison by an estimated three to four basis points. We anniversaried that increase just this past week, so the impact in Q3 will be minimal. SG&A also benefited during Q2 year-over-year, from the shift of sales penetration to lower SG&A segments of our operations, which are growing at a faster rate than the core. Again, gas and e-com. Within SG&A, central was lower on a reported basis by one basis point or flat year-over-year ex-gas inflation.
We continue to invest and spend in IT to the tune of about five basis points higher year-over-year. That was offset by improvement in other expense items and of course helped by strong sales. Stock comp, as I mentioned, on a ex-gas inflation improvement of three basis points. This varies quarter-to-quarter. Looking at the last couple of years, generally, it's a small hit in Q1 and flat to a small benefit in the other quarters. Nothing really unusual to report there. Next on the income statement is pre-opening expense. Pre-opening expense was lower. It came in at $7 million compared to $2 million in Q2 a year ago. As I mentioned earlier, this year we had no openings. Last year we had two openings, both in the U.S., one net new opening and one relo.
This year's Q2 pre-opening expense in this quarter relates primarily to warehouse that will open during the third and fourth fiscal quarters. Coming up very soon are opening in Perth, Australia, and also our first in the state of Mississippi, in Ridgeland, Mississippi. That'll be our 45th state where we operate. Those will both open during the next couple of weeks. All told, reported operating income in the Q2 of 2020 increased by 5.2%, coming in at $1,266,000,000 this year, compared to $1,203,000,000 a year ago. Below the operating income line, interest expense was the same year-over-year, coming in both quarters at $34 million. Interest income and other for the quarter was lower by $1 million, so almost flat year-over-year. Overall, pre-tax income was up 5.1%, coming in at $1,277,000,000 compared to last year's $1,215,000,000.
In terms of income taxes, our rate was just slightly higher year-over-year. In the Q2, it came in at a 25.9% rate compared to 25.8% in Q2 last year. For all of fiscal 2020, based on our current estimates, which of course are subject to change, we anticipate that our effective normalized total company tax rate to be approximately 26%-26.5%. In terms of openings, as I mentioned, we had no openings in Q2. We plan two net new openings in Q3, and I'll give you a range for Q4, which is our 16-week fiscal quarter, of 11-13. Part of that, again, most of the openings concentrated in our fourth fiscal quarter. Of course, there's probably a few subject to slipping into early part of next year based on weather.
As of Q2 end, total warehouse square footage stood at 114 million sq ft. In terms of capital expenditures, during the quarter, we spent approximately $545 million, and our estimated CapEx for all of fiscal 2020 remains right around $3 billion. In terms of e-commerce, as again, we reported a 28.4% comp sales increase. 28% without FX. Again, a lot of that increase had to do with the Thanksgiving shift. We estimated again that about 11 percentage points of that related to Thanksgiving falling a week later this year and helping this number. Overall, a few of the stronger departments, majors, special order kiosk items, seasonal and toys, and housewares. These departments generally benefited from the holiday shift.
In terms of total online grocery, that continues to grow at a faster rate than the store e-com comp, both Two-Day and Instacart, the latter of which isn't included in our e-commerce numbers as they come into the warehouse to buy. Although the sales penetration is still very small, the sales are quite large in the high double-digit range year-over-year. During the Q2, we successfully launched both our Japan e-commerce site in December and our Australia e-commerce site this past month in February. Not to be outdone, we recently sold another high-value large carat diamond for a little over $600,000. If anyone's interested, please give me a call. Turning to our February sales results, the four weeks ended this past Sunday, March 1st, compared to the same period last year.
As reported in our release, net sales for the month of February came in at $12.2 billion, a 13.8% increase from $10.72 billion a year ago. In terms of geography, U.S. reported comp for the four weeks 12.4%, ex-gas and FX 11.6%. Canada reported a 10.2%, ex-gas and FX a 10.4%. Other international a 12.5%, ex-gas and FX a 13.5%. Total company a 12.1% reported and 11.7% ex-gas and FX. e-com for the four-week period, 22.6% for the reported and 22.7% ex FX. Our February results benefited by last week's big uptick in sales the fourth week of last month, mostly, we believe, related to concerns around the coronavirus. This positively impacted the month's total and comparable sales numbers by approximately three percentage points. U.S. regions with strong sales results in February were the Northwest, Texas, and the Midwest.
Internationally, in local currencies, we saw strong results in Taiwan, Japan, Spain, and Mexico. For the month, foreign currencies year-over-year relative to the dollar hurt February comps sales in Canada by about 50 basis points. It impacted negatively other international by about 110 basis points and total company by about 20 basis points. Cannibalization was about a 10 basis point impact to the U.S. to the minus, 140 basis point minus impact to other international, and 30 basis points overall to the company. Moving to merchandise highlights. The following comparable sales results by category. Food and sundries were positive in the low teens. Strongest departments included foods, frozen foods, sundries, and candy. Hard lines were positive in the high singles. Better performing departments were lawn and garden, health and beauty aids, and tires. Soft lines were up in the mid-single digits.
Better performing departments included housewares, domestics, and jewelry. Finally, fresh foods were up in the low double digits. Better performing departments included meat and produce. Within ancillary, pharmacy, gas, and hearing aids had some of the better comp sales increases in February. Gas price inflation, I think I mentioned this, positively impacted total reported comp sales by about 60 basis points. Lastly, our comp traffic or frequency for February was up 9.2% worldwide and 8.9% in the U.S. Given the impact in week four, where we really saw the big uptick, as I know many did out there related to the concerns over coronavirus, the first three weeks within that 9.2 worldwide for four weeks, the first three weeks stood at 7.6%. Again, within the 8.9% U.S. frequency number for the four weeks, within that, for the three weeks, it was 6.9%.
Still a good showing prior to that. For February, the average transaction was up 2.7%. Turning to the coronavirus and all the issues and impacts surrounding it. Like everyone, we are keeping a close eye on the developments around the coronavirus, including the impact on operations, the health and safety of our members and employees, and of course, our supply chain. As already discussed, we saw strength in our February traffic and comp sales related to the news and concerns about the virus, most particularly in the last week of the month, and that's continuing in the first few days of this week. Our warehouses have overall remained open with only a few total days of closures at a couple of locations in Korea. As well, our Shanghai location, there's been some limitations required on the number of people in the facility at a given time.
Members are turning to us for a variety of items associated with preparing for and dealing with the virus, such as shelf-stable dry grocery items, cleaning supplies, Clorox and bleach, water, paper goods, hand sanitizers, sanitizing wipes, disinfectants, health and beauty aids, and even items like water filtration and food storage items. We're doing our best to stay in stock on these and other items. We're getting deliveries daily, but still not enough given the increased levels of demand on certain key items. It's been a little crazy this past week in terms of outside shopping frequency and sales levels, and not only in the United States. In terms of placing quantity limits on what a member can purchase, we are doing that in some instances. It tends to be at all locations but may differ regionally based on supply levels. I do want to give three big shout-outs.
Our buying staffs, both here, regionally, and abroad, are working, in some cases, around the clock to procure supplies from both existing suppliers and from other sources where possible. Second, a shout-out to our warehouse employees. These last nine or so days have been beyond busy. Even with the traffic jams in the parking lots and the long lines to check out, they've been absolutely awesome. Anecdotally, we're hearing that daily from members. We hear a few other things occasionally, too. Lastly, our suppliers, both domestically and abroad. We feel our strong long-term relationships have helped through this crisis. We've been there for them, and they are certainly there for us now. Overall, in terms of what the coronavirus-related demand items, in terms of that, it's looking better but not perfect. We'll see what each day brings.
At our warehouses, in terms of cleanliness and sanitizing, we have enhanced sanitizing protocols and safety procedures have been implemented at all the locations. Some examples, wiping down cart handles with sanitizing wipes, placing of sanitizing wipe stands at entrances, also along the fresh line wall at food courts. Enhanced procedures at the food courts, patio tables, condiment tables, dispensers and pin pads, et cetera. The general things you might expect and that we see in all the recommendations. In terms of supply chain, closures of many manufacturing facilities extended well beyond the typical one-week Chinese New Year holiday, which was the last week in January. In many cases, factories over there were closed for one to two additional weeks. That's now improving each week. Initially, there were two to three weeks of factory closures, not one.
About three weeks ago, in just polling some of the buyers that deal with the factories, they felt there was a rough number of 20%-25% production levels, moving up to 40% and now as high as 60%-80%. Again, it's improving and still has a little ways to go. In terms of transportation issues, with its Chinese New Year and then a couple of additional closure weeks, there were not only product issues but also trucking and port issues. These are also abating with port capacity in China improving each day as well. I say port capacity, it's also the shipping lines that come to the various ports. Domestically, truck capacity is plentiful.
Exporting items, including KS items as well as other U.S.-manufactured items to our locations in Asia and Australia, it's been a little bit of a challenge because of some container shortages here. Overall okay, just taking a little more work. We're finding other ways to handle any potential out of stocks by shifting SKUs to alternative items and categories, particularly in the areas of domestic goods, food and sundries, and fresh. As you might expect, our travel business is impacted due to reduced demand as well as higher than normal cancellations of previously booked trips, particularly as it relates to cruises and international travel. I don't think there's any surprise with that. At this point, it's hard to quantify what the financial impact will be to our future results.
Again, the first week and a half of this fiscal quarter, the last week and a half has been quite good with the sales, but we'll see what tomorrow brings. We'll continue to pass that information along, and of course, we do report monthly sales results. Finally, in terms of upcoming releases, we will announce our March sales results for the five weeks ending Sunday, April 5th, on Wednesday, April 8th, after the market closes. With that, I will open it up to Q&A and turn it back over to Rochelle. Thank you.
All right, thank you. As a reminder to ask a question, you will need to press star and then number one on your telephone. To withdraw your question, press the pound key. Please stand by while we compile the Q&A roster. Your first question comes from the line of Simeon Gutman from Morgan Stanley. Your line is open.
Hey, Richard. Can you hear me okay?
Yes.
Okay, good. Thank you. First question is on the gross margin. I think if we take the core on core down 15 and you get rid of the chicken production cost, you're down nine. Did you say within that what the e-commerce mix shift is and how that compares to prior quarters or to the prior run rate?
We weren't that specific, but a lot of it has to do with the fact that particularly that one week where it's so important to e-commerce on promotional items for Black Friday, Cyber Monday, the weekend, the three days leading up to Thanksgiving. You do have some lower margin categories in there to start with, as well as we do a lot more promotional stuff as most retailers do with that week of Thanksgiving.
Okay. This was a little bit unusual given the timing and given just the Q4 or the holiday period within that number.
Well, I want to stand corrected if there's a couple of people here just correcting me. The e-com numbers are not in the core-on-core. That would be outside of that.
Got it. Okay.
It's still the strength in majors.
Right. Okay. Got it. Broadly speaking, the greater mix of e-com, Richard, is going to depress, Well, you're saying it's not in that number, but it's unfavorable to gross margin broadly, though. Is that fair? Is that because of the mix of products that are being bought or because of the discounts or the markup that you're putting on those items?
It's both. As we try to build new categories over the last year or so, like apparel, we're giving some hot deals out there. If you buy one shirt, it's X. If you buy two, it's a little less for delivery or whatever else. We're driving that business. Again, we've talked about. The big thing is electronics. Electronics tends to be a low margin business. Not only TVs, but all the computer and phone things.
Got it, okay. My follow-up is on just overall reinvestment, right? Your business is growing at a really high level, high single-digit comps. I'm not sure if you planned for that level. The core on core, in general, is doing relatively well. It's not down 20 or 30. I guess the SG&A that you're spending seems somewhat in line, but I assume you're not flowing through all the leverage that's coming through this model. My question is, where are you finding places to reinvest? Again, it doesn't seem like the core on core is going down enough to suggest you're putting it back in price. Are you finding other places to spend in SG&A?
Well, I'd argue that we are putting a lot of it back in price. Keep in mind of all the buckets we talked about historically, from the membership fee income to the tax reform to the change in credit card, those things keep growing and allows us to be competitive. When we see strong sales, I think it encourages us to do more of that. The other thing is, I'm not going to go through 10 different things, but there's lots of things. We're very busy. It's not just the 5 basis points I mentioned in IT. We got a lot going on with e-com fulfillment, with the chicken complex, which I mentioned. With the CCPA, these are small things, but each of these are various numbers of basis points. CCPA is the California Consumer Privacy Act.
We don't point it out because I'm sure there's something that goes the other way sometimes. At the end of the day, there's a lot of things going on and we feel pretty good about where our expenses are, though we're always going to try to improve them.
Okay. Thank you.
Your next question comes from the line of Gregory Melich from Evercore ISI. Your line is open.
Hi, thanks. Richard, two things I wanted to follow up. One is on the membership fee income. Could you give us what that is in constant currency? Also if you're seeing any membership sign-ups inflect like the way sales and traffic have in the last couple of weeks.
It's $2 million even with FX.
Got it.
With a negative impact. Yeah.
Once we adjust for that. Got it. On the sign-ups, have you seen any change there in the rate of sign-ups?
I honestly don't know. I know even with a few people, the shopping frequency is off the charts the last few days, and you see it on social media with people sending in pictures. I've got to believe there's been a little bit of it, but not enough to move the needle.
Got it. Secondly, it was just on gasoline. Did you have the average selling price this quarter? If you have any sort of trends on the gallons would be great as well.
I don't have it in front of me. I know that gas was inflationary, correct? Yes. I think. Hold on a minute. Gas price. 8% inflationary for Q2. In Q2, it was 7.9% inflationary.
Inflationary.
Yeah.
That's the average selling price per gallon versus a year ago.
Yes.
Okay.
275 versus 255.
Got it. Last, I'll sneak it in because I know it's coming. The balance sheet, very strong, more volatile markets. How should we think about buyback capital structure in the current rate environment and environment of the world?
Well, every banker calls us every day to let us know that rates are even lower today. Time to borrow. No, look, we continue to look at it. We talk about it every board meeting, all I can tell you is to stay tuned.
All right. Thanks. Good luck, guys.
Great.
Your next question comes from the line of Chris Horvers from J.P. Morgan. Your line is open.
Thanks. Good evening. A few follow-ups. First on March, you are limiting some of those high volume items. It does look like you've got some pretty low in stocks out there. Do you see the potential for comp risk later this month?
Well, we don't know. People have asked us what happens when people have been bulking up on certain items. Yes, there's out of stocks every day too. Overall, the numbers are incredible because there's so many people coming in, and they're buying other stuff as well. I don't know what tomorrow brings. When asked the question, are people then go through this additional purchasing of water and shelf-stable food items and everything, I guess it depends. Are some of them putting it in their basements for another day? Some of it related to the fact that people aren't eating out as much? I think it's a combination of those factors.
All we know is that last week, starting Tuesday or Wednesday, which is when a lot of the news in the U.S. went even further, we had a huge pickup in traffic which continued over the weekend and increased even further in the first few days of this week. We'll see what tomorrow brings.
Yeah.
Again, on the supply side, there's clearly not just at Costco, but other places, you really can't go in and generally find sanitizing items and what have you. While we're getting shipments daily somewhere in the U.S., whatever limited amounts we get or allocated is gone pretty quickly. I would assume that over the next few weeks or several weeks, that'll abate, but depends what else happens with the virus itself.
Yeah, I was at a store on Saturday right after they opened, I've never seen a line that long, all the way back to dairy. My follow-up question is, this might be hard to parse out, but I think the big question on investors' minds is how the consumer is going to behave. Obviously, you have the pantry load, but you also sell a lot of general merchandise. You also sell a lot of big ticket. Were you able to sort of tease out if you're seeing any pullback relative to trend in the past week or so in some of the more discretionary and larger ticket categories?
What's interesting, I'm just looking at some handwritten notes that I spoke to our senior buyers yesterday. You would think things like patio furniture would be impacted because it's a big-ticket discretionary items. The comment was, we're selling it extremely well. Now, part of that is we've got a bunch more people coming in, so maybe the purchase per customer is down a little, but there's a lot more customers. What else? Lawn and garden is doing well. The buyers view is that's more weather related in certain markets. There has been some impact-
TV?
Excuse me?
Did you say TV? Were you going to say TV?
No, I said lawn and garden, weather related.
Oh.
In some electronics items, while some are strong, there's others, like some laptops and some phones where there's been some supply chain issues. I would say overall, my initial thought is that big ticket discretion items might be negatively impacted right now. To the extent they are, it's been more than offset, at least in these last several days, by the influx of shopping frequency. I don't know what that means for tomorrow. We'll have to see.
Understood. That's super helpful. I'm sure all the media outlets are picking this all up. My other questions, two quick ones. One is, have you expanded the number of SKUs in the MVM? It seems to have picked up over the past couple of months. Want to get your thoughts there. Lastly, it looks like you have a new grocery delivery option in the app and on your website, sort of an extended delivery option, not the Two-Day and not the same day. Sort of what's been the strategy there, and is that new or just a repackaging of something you already had?
Generally, there's been no change in MVM items. If it's up a little or down a little, I think that's random, not planned. As it relates to shipping, at least the people in the room with me here are not aware of that. Was it?
Okay. It must be just a repackaging of something that you already had.
Yeah.
Okay. Thanks very much. Best of luck.
Sure. Thank you.
Your next question comes from the line of Chuck Grom from Gordon Haskett. Your line is open.
Hey, good afternoon. This is actually John Park on for Chuck. Can you guys provide a little bit of an update on the performance of same day and Costco Two-Day, and how that's impacting total spend from these customers that are utilizing it?
It's still relatively new for us over the last year. Overall, and my knowledge of this is a couple of months old, it's a slight improvement. The concern, of course, is they buy more having delivered in one day and Two-Day, then they come in less frequently. How less frequently? They are coming in a little less frequently, but the sum of the two still is fine. Again, it's too early to tell in our view, does fine continue or does it change a little bit? Keep in mind also, we continue to do a lot of things consciously, even through emails, to get you to come back into the location with certain promotional things that are in store only.
Got it. I guess, just going back to the Coronavirus. Is there any way to kind of indicate whether the margin on these sales are materially different than your traditional shop?
Food and sundries overall is.
In line.
Yeah, it's about in line, I would say, on the company averages.
All right. Perfect. Thank you.
Your next question comes from the line of Karen Short from Barclays. Your line is open.
Hi, thanks very much. A couple of questions. Richard, you commented on the fresh growth margin decline, and I'm wondering if you could just give a little bit of color on that, and that's obviously excluding the poultry. You kind of called it a step-up in price investments.
Yeah. At the end of the day, our heart is we're merchants, and we try to drive business. Fresh is an area that also is a frequency driver. My comment is more anecdotal than some new change in strategy.
Not necessarily also a comment on the competitive landscape.
No. The increased level of competition that I've talked about, that goes back a year and a half plus ago. That hasn't changed.
Okay. Then can you just maybe clarify a little bit on the true-up of the breakage estimates?
At the end of the day, it's a small amount of basis point. When we issue a significant amount, you could kind of back into the number yourself of what percentage of our sales get the 2% reward. We send out those certificates, and there's always going to be some slippage, notwithstanding the fact that we send out reminders to our members that you haven't cashed this. At the end of the day, we do our best guess to accrue for slippage. I'd like to think that we tend to be a little conservative and therefore when there's a review, it picks up the other way. At the end of the day, accounting rules say you do your best guess of what it should be, and then when you re-review it, you adjust that.
I just want to switch gears to the Shanghai store, and I think you said you'll be opening a second one soon. Maybe any thoughts on what you think that the actual annual volumes could and will settle out at for that store? Any update on the number of members at that store since the last call? I ask it in the context that, to the extent that China is an opportunity, it's not so much about the units, it's actually about the volume per unit.
Right. Well, it's hard to say because this one is so off the charts. Again, the last several weeks with some limitations on number of members for some of that period of time, it's changed a little bit. That was either our top or second largest location in our company, for the several weeks leading up to that. The number of members is again, off the charts. Nearly five times the company.
Okay. Would we take that same number and apply that to the total revenue for that box? How should we do that?
No. Given the population of Shanghai and the fact that this thing went throughout social media and it was very popular over there, you have a somewhat higher renewal rate. We don't know yet because we opened it in August. We know from other countries. I'm sorry, lower renewal rate. No, you can't just simply multiply that out. The unit overall is, again, either number one or two, up until the last few weeks with what's going on over there with coronavirus, was one of our top two units.
Okay. Just last question from me. I don't think I've asked this for a while, but are you willing to give an update on what you think or where the average ticket is in the U.S. of an Executive Member today versus just the Basic Membership and how that's trended in the last several years? It does seem like the momentum has really continued to increase in terms of your share gains.
Yeah, look, we don't disclose that, but more Executive Members and more penetration of Executive Members is good. More members who have the, in the case of the U.S., the co-brand credit card is good. If they have both an Executive and that, it's even better. All those things I think help our sales growth.
Okay, thanks.
Your next question comes from the line of John Heinbockel from Guggenheim. Your line is open.
Richard, the price investments you mentioned in fresh food, was that actually proactive price investments or more delays in passing through vendor increases? Where those investments occurred, was that more protein as opposed to other categories?
It's definitely proactive on our part. I think it's all the above. It's protein, it's fresh, it's produce.
Okay. If you look at the fresh food comp, right, I think you said low double digit, and that included the final week, right? That was the best fresh food comp you've had in a while. I don't know if you can parse out, maybe you can with looking at the final week, was some of that coronavirus related, or was a lot of that step up related to the price investments?
Who knows? Clearly week four was different than weeks One, two, and three for everything, just the sheer number of people coming into the warehouse. I personally believe that given that restaurants probably have been impacted a little bit the last couple of weeks, they're buying more at supermarkets and more at Costco. Those things help a little bit as well.
Lastly, when you think about it, I know you said the margin on some of that stuff is sort of in line with the average. When you think about the cost associated with restocking and dealing with that volume, and you think about, I don't know, an EBIT margin tied to that volume, normally the incremental margin would be a lot higher. Is that less the case here because of the cost required to keep up with that volume?
Yeah, I think there's a lot of additional things that Costco. There's not a lot of it, but I'm sure there's a little air freight going on. I'm sure when you've got a high cube, high weight, low value item like water, 40 half liters for $2.99 or something, and you're going through it faster than you can put it on the floor. There's more labor and everything else. It's still a net positive. In the scheme of things, I don't know if it helps or hurts the bottom a little bit.
Okay.
Yeah, the other thing is, they're not just coming and getting those five items and leaving. They're shopping a little bit. Again, I personally was surprised that patio furniture is strong. Maybe per person it's a little weaker, but there's a lot more persons.
Okay. Thank you.
Your next question comes from the line of Mike Baker from Nomura. Your line is open.
Okay, thanks. A couple questions. One, can you tell us how gas profits were this year versus last year? Remind us, if you could, how much that helped Q2 2019 versus Q2 2018.
Yeah. I don't have it in front of me, but I believe last year we said gas helped us relative to the prior year. It wasn't worth talking about plus or minus either way.
It was about the same.
This year versus last.
Got it. Shifting gears, a couple more if I could. February, first of all, the 300 basis points, can we take that out pro rata across international and the U.S., or did it impact one region more than the other? The real question is, when you strip that out, February was much stronger than you've been running even so. In other words, I presume the first three weeks were strong. What do you think is behind that uptick, even before you got to week four?
It must be those investments in price. At the end of the day, it is generally around the world. I think Korea has felt a little less of that benefit, but there was an outbreak there that had a lot of publicity, and I think there were more people perhaps staying home or not going out. When I look at U.S., Canada, and several other countries, all of them had big upticks in the past nine or so days. I'm sorry, what was the last part of the question?
Weeks one, two, and three were obviously strong as well, because when you take out that 300 basis points, it's still-
Right
your high single digits. What do you think is behind that big uptick?
There's probably lots of little things. My mother would say we're good merchants and great stuff at low prices. There's nothing that stands out completely. Certainly, there was not a lot of press out there, issues around coronavirus, even though it was in the news a little bit. Maybe on a macro basis, there's a little bit of that in there. I think there may have been some weather issues a year ago that may have impacted a little. Overall, we were in those three weeks, forgetting about week four, which was off the charts. We're feeling pretty good about it, that some of the stuff we're doing is working from a merchandising standpoint and a pricing standpoint.
Okay, fair enough. Appreciate the time.
Your next question comes from the line of Rupesh Parikh from Oppenheimer. Your line is open.
Good afternoon. Thanks for taking my questions and thanks for all the comments on the coronavirus. I guess, Richard, just going back to your comment here on the supply chain. As you guys look forward, at this point, do you expect any impact on your supply chain related to coronavirus, or is it too early to tell for later in the year?
Well, I think, first of all, there has been an impact on it. It's now starting to get a little bit further back to normal on regular stuff. On some of the virus-related items that people are buying, like water and sanitizing items and paper towels and things like that's going to take a little bit while longer. When I ask the buyers, they're working day to day with suppliers. You've got suppliers that are literally working around the clock to produce and to ship. Again, people are coming in and buying stuff, if you will, for their basement.
What about, I guess I'd ask you more on some of the other categories like electronics and some of those categories that may come from Asia. Just curious if you expect an impact in those categories.
Well, I think we have seen some of the little impact on some laptops and some cell phones. I think that's related to some of the things that we all read about in the paper about some delays because of some of the component parts.
Trying to mitigate that by bringing-
I think one thing that helps us a little is we're able to pivot a little bit. If there was a shortage or something with one area, we're able to put something else in its place since we sell pretty much everything. We just don't know what's going to happen tomorrow. First order of business is to get the supply chains back open and running well. There are two kinds of supply chain issues. There's the supply chain issues related to all these very high demand items related to fighting and protecting yourself, the waters, the sanitizing, things like that. There's just stuff. I mean, everything from furniture to apparel to electronics coming from China.
On the latter, it seems at least while the one week, keep in mind, given the planned Chinese New Year week, there was stuff brought in early, not only by us, but I'm sure others. There was two more weeks of closures. Those kind of things over the last three weeks, in terms of talking to our buyers, the supply chain and the manufacturers are now back open. They went from zero, if you will, to 25%- 40%- 50%- 60%- 80%, and now it's getting to the ports, and some of those things are also being abated, some of the issues there. My guess is if everything got better tomorrow from a concern standpoint, you still have a few weeks here where it takes time to fill those supply chains.
Great. One follow-up question, just on the holiday season, you guys had a really strong performance, even with fewer selling days. Just curious if there's any surprises or what do you think contributed to the real strong outperformance?
Well, I think that's what we do. I think we've done a great job. We've been helped by strong big-ticket categories like electronics, like patio furniture and lawn and garden right now, and other hardlines and softlines areas. Fresh continues to drive our business. As you know, when we're asked, what are the two or three big factors that drive our business or categories, it's fresh, it's gas, it's executive membership. Again, utilizing those different even when sales are good, we want to be aggressive in pricing. When sales are bad, we want to be more aggressive in pricing. When sales are good, we want to be more aggressive in pricing. The top-line improvements drive the bottom line.
Great. Thank you.
Your next question comes from the line of Scot Ciccarelli from RBC Capital Markets. Your line is open.
Good afternoon, guys. Richard, you talked about expecting margin pressure to moderate a bit from the poultry plant ramp. I know there was an incubation period there. Is that plant actually turning out product at this point? Related to that, can you give us an idea of what the incremental benefit you guys are expecting once you're in full production mode?
Well, I think it was mid-September when the first chicken went through the plant, if you will. The plan was that 45 weeks later, there would be approximately 2.2 million birds a week being processed. Call it September to August, and so we're a little bit past the halfway mark on that. I believe in terms of production, we're a little bit past the halfway mark on that. Call it a million birds a week. I could be off a little bit on either side. A lot of this has to do with the fact that you've got this big facility that is running at well below capacity. The amount of impairment to margin related to that in Q2 was less than Q1. We would expect it to be less than in Q3 and further.
Once we get to full capacity, I think and I'm sure there's going to be some operational improvements over the first couple of years as well. At the end of the day, it's a combination of sourcing and just simple supply, and our view is we can improve, if you will, the ultimate cost per bird, but we don't know that yet. We spent a little more than we planned, but we also upgraded the facility to be air-chilled instead of water-chilled. It truly is a state-of-the-art facility for the U.S. and a very high volume facility. I would say right now things are going as planned in terms of that 45-week cycle.
I would like to think that a year from now, six months from now or two more quarters from now, it's not going to be an issue that we really even talk about as it relates to how it impacted margin.
Got you. I appreciate that.
I could be wrong by a little bit. I don't think I'll be that wrong.
Got it. I know you obviously had the surge in that kind of fourth week, as you pointed out, because of coronavirus. Warehouses are obviously jammed. Everyone kind of sees that. I'm curious if you happen to see an even larger increase from e-com in terms of, like, has there been some sort of shift in consumer behavior at all, or is all the activity concentrated in warehouses?
No. I mean, we saw an increase, not really. Mind you that throughout February, we saw some increase on e-commerce. Again, if people are looking for those, the sense of urgency, I'm going out right now and get it and things like water and everything. Some of those key items, like peanut butter and crackers and the like, we have online as well. Those two, in some regions, there might be in and out of stocks.
Got it. All right, thanks, guys.
Your next question comes from the line of Judah Frommer, from Credit Suisse. Your line is open.
Hi. Thanks for taking the question. I was hoping maybe you could help us with kind of how things trended in Korea over the last few weeks. You have exposure there. They're potentially weeks ahead of where the U.S. could be, worst case scenario for the virus. In terms of demand and kind of stock up, then potentially demand falling off as the virus spread there, any insights there?
Well, I think the only insight is, from what I've read, is the issue that more people are staying at home and not even going out. Whereas even near all the publicity the state of Washington and King County is getting with a few of the deaths, there are people out and about. There's a little less traffic on the highways, but notwithstanding, that's on the highways coming to see us.
Got it. kind of changing gears. We've seen some stuff about potentially requiring membership in some food courts in the press. Anything behind this whole process there?
Well, first of all, it's gotten more press than it deserves. There are, I believe, seven current locations on the West Coast. I believe they are all outdoor locations. One of the challenges we've had is, particularly on very busy locations where people that are non-members just come and eat there every day. You've got member complaints saying, "I have to pay to come to Costco." We're testing in seven locations that we are limiting it to members only.
Okay.
It's easy in locations where you have the food court inside, but in many of the ones in areas where the weather is generally good, like California, Arizona, and things like that, you have a lot of them that are outside. We'll see. Again, seven locations out of 540 we're testing it at, and it's gotten a lot of press.
Okay, got it. If I could squeeze in one more. Anything on supply in pharmacy and any people stocking up there and potentially running out of inventory?
This is just a quote from the FDA yesterday. It said, "While the FDA and other outlets are reporting disruptions of medical products are possible. At this time, manufacturers are reporting that no specific drugs are experiencing a shortage due to the impact of COVID-19." In talking to our head of pharmacy yesterday, he said the only thing that we've seen, there's been a little pickup there as well. Let's say somebody has a year-long prescription, so a prescription plus three 90-day refills. They'll come in and they'll want all four of them filled now. In some cases, even when their particular insurance plan doesn't cover it, they're paying cash. They're just hoarding up on their prescription to make sure we're not running out. That's more, again, I think part of the same thing you're seeing with paper goods.
From a supply and availability standpoint, we haven't seen anything yet.
Okay, thanks.
Why don't we take two more questions?
Okay. Next question comes from the line of Oliver Chen from Cowen. Your line is open.
Hi, Richard. Regarding the supply chain and what you're seeing, what are your thoughts regarding the price increases or potential price increases, whether that be from transportation cost or other, and what your buyers think may happen there? A second question is related to e-commerce. You made a lot of progress on your mobile app. Just what's ahead for changes to the mobile app and also more broadly, capital investments related to e-com and supply chain. Thank you.
As it relates to costs, the general view of the buyers is that I get back to the comment I made earlier about strong relations. To the extent that there's some raw materials cost increases because of shortages, that's going to rain on everybody. In our view, it rains on us a little less. Given the limited number of items we buy and the amount of a given item that we buy, our buyers, we feel, know a lot more about the cost structure. I haven't seen any commentary on that internally, other than there was one small comment, I can't find it in my mess of papers here, that there may be, in some small cases, some raw material increases on some particular item, some particular raw material for some manufacturing process. Overall, there's not been a big issue.
Right now, the only increase in transportation is on some very limited items where there's been a little bit of air freight. What we're finding is that the ports are getting back at capacity and there's plenty of space. That's not been as big an issue. As it relates to e-com and investment, there's not a lot I have on my plate to tell you today. We're working on more things related to our app, to our membership digital app. We certainly have some things going on the fulfillment side of e-commerce. We've been focused on getting two more countries open, as I mentioned in the last quarter. No, we think there are a few other things that we've got going on that I'll be happy to chat with the next time around.
Okay. Is buy online, pick up in store going as you like? Do you expect a lot of enhancements ahead to that as customers like it?
Well, customers like it, but we don't like it necessarily. We're doing buy online, pick up in store for some small items, small high-value items. We're not at the point where we're looking for members to buy online and come up and pick up their whole grocery basket.
Yeah.
We're trying to figure out our way, and certainly, again, the last nine or so days notwithstanding, things seem to be working pretty well for us in that regard. We continue to work on where we've had good sales and good strength over the last few years in e-commerce, is taking certain big and bulky things out of the warehouse, like white goods and things that are delivered and in some cases installed, and so we continue to work on those kind of things as well.
Lastly, Richard, with the surge in demand and the traffic trends that you've seen, how have you managed the customer and guest satisfaction and also labor in your stores? Those kinds of things we were curious about.
How do we measure it?
How have you managed it and tried your best to make sure that customers are happy and also you have the appropriate labor levels relative to spikes and changes in demand?
Well, again, the last week and a half notwithstanding, because it's been nuts. First of all, member comments and basic member renewal rates. We actually, the operators and all the way up to Craig, see weekly information on comments. You can't imagine how many people call and email when they have something that they're concerned about. We also measure the least expected, but the positive letters to that effect. On the operations side, the key is still, aside from merchandising, the art of merchandising out there and giving the warehouse manager, the assistant managers, and the merchandisers, warehouse merchandisers, some leeway. Certainly, electronics is when you walk in and there's defensive promotional goods and fresh is in the back. At the end of the day, there is a bit of merchandising that is pushed down to the regional and warehouse level.
That's what I think drives our business there. In terms of the front end, managing the front end, I think we've got, last count, 120 of our 540-ish locations in the U.S. with self-checkout. We plan another 100 in the next three months. Always trying to figure out and measuring the number of member transactions through the front end per hour.
Great. Thank you. Best regards. Great job.
Next question from the line of Peter Benedict from Baird. Your line is open.
Hey, Richard. Just two quick ones here to close out. It looks like the business probably comping in the 20% range there in that last week, and certainly the demand is probably even higher than that, just given that you guys are running out towards the end of the day. How do you think about the ability for the club to keep up with that pace of demand? If this were to go on for three, four more weeks, do you guys think you've got the supply chain able to keep up with that level of demand? Are you hitting a point where you're just not going to get another delivery tomorrow of pick your category?
Yeah. No. Well, I think it's all over the board. Yesterday, I think there was a couple of either Los Angeles or San Diego counties that announced a heightened level of concern. King County here in Seattle did that a couple of days ago. When that happens, that's another catalyst to push people to go out and get more stuff. Look, we would all hope this thing peaks and starts to slow down. It depends what happens tomorrow. We'll be tired but still working hard, given that half of our employees, roughly a little over half of the 90% of employees in our warehouses that are hourly, about a little over half of those 90 are full-time and a little under half are part-time. Certainly, there are employees that want to work more than part-time, we've been able to accommodate some additional hours there.
Everybody's a little tired, but that's what you do.
Okay. My last question is just on lawn and garden. You mentioned that a couple of times, and you talked about seasonal. Maybe expand on that a little bit. Where in particular are you seeing the strong, I guess it's an early start to spring, but maybe talk a little bit about what you're seeing on that front.
Well, the only thing I mentioned there was is that in getting ready for today's call, I had spoken to several of the senior merchants in the different categories. One thing, without even looking at the numbers, I thought is I assume some of the big-ticket discretionary items might be a little weaker because people are not running in to get those items. They're running in to get other concerned items. The fact was, to my surprise, that they said that certain items like patio furniture and lawn and garden was strong. They felt, and again, it was just their view, that lawn and garden was more related to some of the areas of the country where the weather's turned already. Clearly, because you got X% more people coming in every day than normal.
Yeah. No, that makes sense. Fair enough. Thanks so much.
Okay. Well, thank you, everyone. Have a good afternoon. We're around to answer any questions. Have a good day.
Ladies and gentlemen, this concludes today's conference call. Thank you for participating. You may now disconnect.