Sprinklr Earnings Call Transcripts
Fiscal Year 2026
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Q4 revenue rose 9% YoY to $220.6M, with improved renewal rates and strong AI-native platform adoption. FY 2027 guidance is cautious, projecting 1% total revenue growth and continued margin discipline amid macro uncertainty.
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Q3 revenue grew 9% year-over-year to $219.1M, with strong non-GAAP margins and improved renewal predictability. Full-year guidance was raised for both revenue and operating income, while transformation initiatives and Project Bear Hug continue to drive customer engagement and operational improvements.
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Q2 revenue grew 8% YoY to $212M, with record non-GAAP operating income and strong cash flow. Transformation efforts are progressing, churn remains a challenge, and guidance for FY26 was raised. AI investments and a new pricing model are driving product innovation.
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Q1 FY26 revenue grew 5% year-over-year to $205.5M, with strong free cash flow and an 18% non-GAAP operating margin. The company is navigating a transitional year, addressing churn and execution challenges, while maintaining FY26 guidance and launching a $150M stock buyback.
Fiscal Year 2025
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A three-phase transformation is underway, focusing on business optimization, transition, and acceleration, with early signs of improved execution and customer engagement. AI-native solutions and large-scale CCaaS wins are driving growth, while cultural change and leadership hires support long-term scalability.
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Q4 revenue grew 4% year over year with improved operating margins, while a 15% workforce reduction and leadership changes aim to drive efficiency and reinvestment. FY26 is positioned as a transitional year with prudent guidance amid macro uncertainty and higher data costs.
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Q3 revenue grew 8% year over year to $200.7M, with subscription revenue up 6%. Non-GAAP operating margin was 12%, and FY25 guidance was raised for both revenue and operating income. Leadership is focused on operational efficiency, margin expansion, and a dual strategy to grow core and services.
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Q2 revenue grew 11% year-over-year to $197.2M, with subscription revenue up 9%. Non-GAAP operating income was $15.2M, including a $10.1M credit loss charge, and free cash flow reached $16.5M. Guidance reflects continued macro headwinds, elevated churn, and a focus on operational improvements.
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Q1 FY25 revenue grew 13% year-over-year, but macro headwinds and increased churn led to a reduction in full-year guidance. Leadership changes and operational improvements are underway, with a focus on AI innovation and CCaaS growth, while core segments face price compression and budget scrutiny.