Sprinklr Earnings Call Transcripts
Fiscal Year 2027
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Q1 FY27 saw 7% revenue growth, record RPO, and strong AI-driven momentum, despite Middle East headwinds. Guidance reflects modest growth and continued investment in AI and platform innovation, with improving renewal rates and a robust pipeline.
Fiscal Year 2026
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The meeting approved all proposals, including director election, executive compensation, and auditor ratification, with a strong quorum. Strategic updates highlighted ongoing transformation and AI initiatives, with no questions raised by shareholders.
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Q4 revenue rose 9% YoY to $220.6M, with improved renewal rates and strong AI-native platform adoption. FY 2027 guidance is cautious, projecting 1% total revenue growth and continued margin discipline amid macro uncertainty.
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Q3 FY26 revenue grew 9% YoY to $219.1M, with subscription revenue up 5% and non-GAAP operating margin at 15%. Project Bear Hug and operational improvements are driving better renewal rates and customer engagement. FY26 guidance was raised for both revenue and profitability.
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Q2 revenue grew 8% YoY to $212M, with record non-GAAP operating income and strong cash flow. Transformation efforts are progressing, churn remains a challenge, and guidance for FY26 was raised. AI investments and a new pricing model are driving product innovation.
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Q1 FY26 revenue grew 5% year-over-year to $205.5M, with strong free cash flow and an 18% non-GAAP operating margin. The company is navigating a transitional year, addressing churn and execution challenges, while maintaining FY26 guidance and launching a $150M stock buyback.
Fiscal Year 2025
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A three-phase transformation is underway, focusing on business optimization, transition, and acceleration, with early signs of improved execution and customer engagement. AI-native solutions and large-scale CCaaS wins are driving growth, while cultural change and leadership hires support long-term scalability.
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Q4 revenue grew 4% year over year to $202.5M, with strong enterprise customer growth and improved operating margins. FY2026 is a transitional year, with a 15% workforce reduction, reinvestment in strategic areas, and guidance for 3% revenue growth and a 16% non-GAAP operating margin.
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Q3 revenue grew 8% year over year to $200.7M, with subscription revenue up 6%. Non-GAAP operating margin was 12%, and FY25 guidance was raised for both revenue and operating income. Leadership is focused on operational efficiency, margin expansion, and a dual strategy to grow core and services.
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Q2 revenue grew 11% year-over-year, with strong enterprise traction but ongoing macro and execution challenges leading to elevated churn and a $10.1M credit loss charge. FY25 guidance reflects modest growth, margin pressure, and continued investment in CCaaS and operational improvements.
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Q1 FY25 revenue grew 13% year-over-year, but macro headwinds led to lower bookings and increased churn, prompting a reduction in FY25 revenue guidance. Operational changes, new leadership, and product innovation are underway, with continued investment in CCaaS and a strong balance sheet supporting share buybacks.