Sprinklr Earnings Call Transcripts
Fiscal Year 2027
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Q2 FY27 saw 1% revenue growth and strong subscription momentum, with large enterprise deals and improved renewal rates. Professional services underperformed, but remediation is underway. FY27 guidance was raised for subscription revenue, with continued investment in AI and operational discipline.
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Q1 FY27 saw 7% revenue growth, record RPO, and strong AI-driven momentum, despite Middle East headwinds. Guidance reflects modest growth and continued investment in AI and platform innovation, with improving renewal rates and a robust pipeline.
Fiscal Year 2026
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The meeting approved all proposals, including director election, executive compensation, and auditor ratification, with a strong quorum. Strategic updates highlighted ongoing transformation and AI initiatives, with no questions raised by shareholders.
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Q4 revenue rose 9% YoY to $220.6M, with improved renewal rates and strong AI-native platform adoption. FY 2027 guidance is cautious, projecting 1% total revenue growth and continued margin discipline amid macro uncertainty.
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Q3 FY26 revenue grew 9% YoY to $219.1M, with subscription revenue up 5% and non-GAAP operating margin at 15%. Project Bear Hug and operational improvements are driving better renewal rates and customer engagement. FY26 guidance was raised for both revenue and profitability.
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Q2 revenue grew 8% YoY to $212M, with record non-GAAP operating income and strong cash flow. Transformation efforts are progressing, churn remains a challenge, and guidance for FY26 was raised. AI investments and a new pricing model are driving product innovation.
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Q1 FY26 revenue grew 5% year-over-year to $205.5M, with strong free cash flow and an 18% non-GAAP operating margin. The company is navigating a transitional year, addressing churn and execution challenges, while maintaining FY26 guidance and launching a $150M stock buyback.
Fiscal Year 2025
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A three-phase transformation is underway, focusing on business optimization, transition, and acceleration, with early signs of improved execution and customer engagement. AI-native solutions and large-scale CCaaS wins are driving growth, while cultural change and leadership hires support long-term scalability.
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Q4 revenue grew 4% year over year to $202.5M, with strong enterprise customer growth and improved operating margins. FY2026 is a transitional year, with a 15% workforce reduction, reinvestment in strategic areas, and guidance for 3% revenue growth and a 16% non-GAAP operating margin.
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Q3 revenue grew 8% year over year to $200.7M, with subscription revenue up 6%. Non-GAAP operating margin was 12%, and FY25 guidance was raised for both revenue and operating income. Leadership is focused on operational efficiency, margin expansion, and a dual strategy to grow core and services.
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Q2 revenue grew 11% year-over-year, with strong enterprise traction but ongoing macro and execution challenges leading to elevated churn and a $10.1M credit loss charge. FY25 guidance reflects modest growth, margin pressure, and continued investment in CCaaS and operational improvements.
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Q1 FY25 revenue grew 13% year-over-year, but macro headwinds led to lower bookings and increased churn, prompting a reduction in FY25 revenue guidance. Operational changes, new leadership, and product innovation are underway, with continued investment in CCaaS and a strong balance sheet supporting share buybacks.