Caesars Entertainment, Inc. (CZR)
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Earnings Call: Q4 2020

Feb 25, 2021

Operator

Ladies and gentlemen, thank you for standing by, and welcome to the Caesars Entertainment, Incorporated 2020 fourth quarter and full year earnings conference call. At this time, all participants line in a listen-only mode. After the speaker's presentation, there will be a question and answer session. To ask a question during the session, you will need to press star one on your telephone. I will now turn the call over to speaker today, Mr. Brian Agnew, Senior Vice President of Finance, Treasury, and Investor Relations. Sir, the floor is yours.

Brian Agnew
SVP of Finance, Treasury, and Investor Relations, Caesars Entertainment Incorporated

Thank you, Sarah, and good afternoon to everyone on the call. Welcome to our conference call today to discuss our fourth quarter 2020 earnings. This afternoon, we issued a press release announcing our fourth quarter financial results for the period ended December 31st, 2020. A copy of the press release is available in the investor relations section of our website at investor.caesars.com. Joining me on the call today are Tom Reeg, our Chief Executive Officer, Anthony Carano, our President and Chief Operating Officer, and Bret Yunker, our Chief Financial Officer. Before I turn the call over to Tom, I would like to remind you that during today's conference call, we may make certain forward-looking statements about the company's performance. Such forward-looking statements are not guarantees of future performance. Therefore, one should not place undue reliance on them.

Forward-looking statements are also subject to the inherent risks and uncertainties that could cause actual results to differ materially from those expressed. For additional information concerning factors that could cause actual results to differ from those discussed in our forward-looking statements, you should refer to the cautionary statements contained in our press release, as well as the risk factors contained in the company's filings with the Securities and Exchange Commission. Caesars Entertainment undertakes no obligation to revise or update any forward-looking statements to reflect events or circumstances that occur after today's call. Also, during today's call, the company may discuss certain non-GAAP financial measures as defined by SEC Regulation G.

The GAAP financial measure is most directly comparable to each non-GAAP financial measure discussed. The reconciliation of the differences between each non-GAAP financial measure and in the comparable GAAP financial measure can be found on the company's website at investor.caesars.com by selecting the press release regarding the company's 2020 fourth quarter financial results. I will now turn the call over to Tom.

Tom Reeg
CEO, Caesars Entertainment Incorporated

Thanks, Brian. Good afternoon, everyone. We are thrilled to close the book on 2020. It was, by any measure, the most challenging year that we've had operationally and personally to date. The fourth quarter was no exception to that. I want to start the call by recognizing all of our frontline employees. They lived through the vast majority of our employees being furloughed, then coming back into an environment where they were fearful for health and safety, fearful for what was happening at home with children or parents or grandparents or all of the above. They came back and delivered the exceptional service that our customers are accustomed to at Caesars, and operated through some extraordinary contact tracing changes in regulations, reopenings, closings throughout the year, and we couldn't be prouder of them. For the fourth quarter, we did $346 million of EBITDA. We've listened and read others' calls.

Our cadence was similar. Almost half of our EBITDA happened in October. As restrictions tightened across the country, November and December were sequentially less than October, and we think the bottom for the business, and we'll talk about what we've seen in January and February and going forward that makes us highly confident of that. In Las Vegas, we did $100 million of EBITDA, adding back the Rio rent payment, which we're proud of on a relative basis, but we know on an absolute basis, we've got a lot of wood to chop in Vegas as it reopens. We're seeing some encouraging signs there that I'll discuss. In the regional markets in the quarter, we had significant restrictions in Nevada, New Jersey, Colorado, Ohio, that related to operating hours. We had closures in Illinois, Pennsylvania, and the Lake Charles property from the prior hurricane.

If you exclude just the closed properties, you include everything that had the operating restrictions, our regional EBITDA margins were up about 400 basis points for the quarter. Still seeing through the noise, strong evidence on the cost side that that progress is continuing. When I'm speaking to investors, I'm often asked, what am I missing? What is the market missing? What I think the market is missing now is similar to what I talked about in the last quarterly call. The demand that is coming as the world reopens and the flow-through that you should expect to see in this business post-reopening is wildly underestimated by the markets. I see kind of across the board in the sector, a view and numbers estimates out there that suggests we get back to 2019 numbers kind of sometime in 2023.

I'm firmly convinced that we'll be at least run rating those numbers the first quarter that Las Vegas group business is back in earnest, and that could be as early as the second half of this year. I think there should be a dramatic pull forward of expectations of the turn. I'll give you a few examples of why I believe this to be the case. Currently in Las Vegas, we are at our highest level of bookings since reopening. January and February have ramped up. It's almost like a switch was flipped sometime late January, early February. Our bookings are up 20% on a month-over-month basis in the FIT and casino segment. We measure gross and net pickup. Gross pickup is how many aggregate rooms are booked in a day or a week or whatever period you're looking at. Net pickup is bookings less cancellations.

If you look at our gross and net bookings, nine of our top 10 days since the pandemic reopening in Las Vegas happened in February, with Monday being the highest that we have seen to date. Importantly, the booking window is extending as well. If you look back to from reopening until the end of 2020, it seemed like you had a lot of impulse trips, very short booking windows. What we're seeing now is almost half of our bookings are for trips that are at least 30 days out, which is about double the pace that we had in the fourth quarter. We're extremely encouraged by that. If you look at our actual performance January and February, January was well in excess of November and December, approached October in terms of EBITDA. February has been strong as well, obviously with fewer days in the month, ultimately.

As we look forward at our forward booking forecasts, by mid-March, we're well into the 50s in terms of % occupancy midweek on the Strip, and we're 95%+ on weekends. If you look at our group business for the second half of the year, we've got 32% more room nights on the books for the second half of 2021 than we had for the second half of 2019 on the same day. Now, I'll grant you that we didn't have Forum Convention Center in the fourth quarter of 2019, but you're talking about almost $200 million of room night revenue on the books for the second half of the year for group business. Remember, when we talk about group business, those are the rooms that are booked for the actual event.

As those groups come and your guests decide to come early, bring their wife, bring their family, stay a little longer, those rooms are not included in that group room night business. We know that there's a lot of discussion and debate and prognostication about when the world will reopen. We're certainly heartened by all of the recent data, the vaccine advances in terms of coming supply. We're heartened by Governor Sisolak in Nevada providing a path that has us in position where we could be hosting group business by the middle of this year in earnest. We think there's light at the end of the tunnel there.

When you look at what we're messaging to our internal operators is, let's make sure that all of the cost discipline that we have found over the last year or so remains in place as business comes back. We had kind of an anomaly in the fourth quarter in the Tahoe market, where California's regulations were far more stringent than Nevada. You kind of got an early burst of demand that would sort of simulate what will happen in a reopening. Our team up there, John Koster and his team, did a fantastic job of maintaining discipline on the cost side so that Tahoe was up 7% in gaming revenue in the fourth quarter, was up almost 60% in EBITDA, with EBITDA margins growing by over 1,100 basis points. It's that type of view that, admittedly, you don't get to see, that gives me optimism.

If you look anecdotally at this past Saturday night in Las Vegas, nothing particularly interesting about it. We were 95% occupied. You get to see what we look like virtually full. We were 99% last year at higher rates. There was nothing particularly notable about hold or high-end play on that night. Our EBITDA margins currently are running several hundred basis points ahead of last year, same day. As this business comes back, you're talking about filling rooms, room revenue that's extremely high margin. You're talking about high-end cash restaurant business coming back. You're talking about entertainment coming back. I think the recovery that's going to happen, the magnitude of it is going to be far more dramatic than I see modeled. The pace, in my mind, is certainly going to be much, much quicker. We're now, what? seven, eight months post-closing the Caesars transaction.

We have done obviously quite a bit of integration post-transaction. I tell you that we have already well exceeded all of the synergy targets that we have out there, and expect that to remain to be the case even after the world reopens and some of the costs come back. We think we'll be well in excess of both our pre-pandemic targets and the targets we added to during the pandemic. Finally, in terms of my opening remarks, William Hill, I'm still limited in what we can say about that, given that the transaction has not closed yet. We have two remaining kind of full regulatory meetings, one in Nevada, which is actually a two-parter, and then one in Indiana. We anticipate both happening in March. We have a final court date in the U.K., which is set for March 30th.

Once we clear those, we will have cleared everything that we need to do to get closed. You should expect us to be closing sometime post that court hearing. We are working through all of the integration of William Hill, particularly on the tech side, that we think we will be well positioned to have one of the best apps in the industry integrated into Caesars Rewards on both the sports side and the casino side by the beginning of the football season in 2021. With that, I'll flip to Anthony.

Anthony Carano
President and COO, Caesars Entertainment Incorporated

Thanks, Tom. Good afternoon to everyone on the call. While 2020 was certainly a challenging year on many levels, I am extremely proud of our team members and their extraordinary dedication and commitment to running great properties. Our success this year could not have been accomplished without our team members' tireless efforts each day to provide a safe and healthy environment for our guests. Turning to operations. In Las Vegas, we generated $90 million of adjusted EBITDA in the quarter and $100 million of property-level EBITDA, excluding the Rio rent payments. EBITDA improved over 40% on a quarterly sequential basis. October was our strongest month, where we generated approximately $50 million of EBITDA. Total occupancy for Q4 was 60%, with weekend occupancy of 80% and midweek occupancy of 50%. Casino mix as a percentage of our occupancy was over 50% during Q4.

Looking ahead, we are encouraged by the booking trends for the second half of 2021. Group and convention room nights on the books for the second half of 2021 versus 2019 are currently pacing up over 30%, and we are seeing good rate growth as well. 2022 group pace is up 10% in room nights, with strong rate growth versus this time last year. As we have mentioned before, future business on the books remains uncertain, but the strength of forward bookings tells us our customers are anxious to return to Las Vegas. On the FIT side, our booking pace continues to accelerate, and it's at its highest level since reopening. Our booking windows are extending as well. 47% of Las Vegas market bookings since the beginning of the year are for at least 30 days out, almost double the percentage that we saw in the fourth quarter.

In 2021, we are planning several property improvements in Las Vegas, including completely transforming the arrival experience at Caesars Palace, which has largely been untouched since the property opened in 1966. In addition, we will be adding several exciting new food and beverage concepts across our Vegas properties. In our regional markets, operating results were negatively impacted by property closures and incremental COVID-19 restrictions during the quarter. At our closed properties, we continued to pay team members' salaries and benefits throughout the quarter. In our regional non-destination properties and excluding property closures, revenues were down 17%, EBITDA was down 6%, and EBITDA margins improved approximately 400 basis points. 10 regional properties within the portfolio reported quarterly EBITDA and/or EBITDA margin records.

We've spent the last year refining our cost structure in both our destination and regional markets. We expect meaningful EBITDA flow through as recovery unfolds in 2021. This should also lead to higher sustainable EBITDA margins. We are excited about the year ahead. We remain confident in the eventual recovery of travel and tourism in the U.S. and especially here in Vegas. With that, I'll now turn the call over to Bret for some additional insights on the fourth quarter and details on our balance sheet and capital structure. Bret?

Bret Yunker
CFO, Caesars Entertainment Incorporated

Thanks, Anthony. We decided to mix things up a bit in the fourth quarter and went from buyers to sellers, with the most significant announcements being the sale of two of our Indiana assets, yielding us over $1 billion of rent-adjusted debt relief, over $700 million of which is in the form of cash proceeds that we expect to receive during the second and third quarters of 2021. These proceeds further augment approximately $4 billion of year-end liquidity across our unrestricted cash on hand and available revolvers. We are well-positioned to close on William Hill, which, as Tom mentioned, we expect to happen early in the second quarter, and our nearest debt maturity is in December of 2024. CapEx for 2021 is expected to land between $350 million and $400 million, excluding Atlantic City and Lake Charles, which we will be funding from escrow and insurance proceeds.

Back to you, Tom.

Tom Reeg
CEO, Caesars Entertainment Incorporated

Thanks, Bret. With that, we will open it up to questions.

Operator

Ladies and gentlemen, if you have question at this time, please press the star and the number one on your touchtone telephone. If this question has been answered and you wish to remove yourself from the queue, please press the pound key. Again, ladies and gentlemen, if you have question at this time, please press star and the number one on your touchtone telephone. Your first question comes from the line of Jared Shojaian from Wolfe Research. Your line is open.

Jared Shojaian
Analyst, Wolfe Research

Hi. Good afternoon, everyone. Thanks for taking my question. Tom, I really appreciate all that commentary. That was extremely helpful. Do you think we need to see Vegas meaningfully improve to the levels that you're talking about and getting back to those prior 2019 run rates before we see a Vegas asset sale? Is that kind of how you're thinking about it?

Tom Reeg
CEO, Caesars Entertainment Incorporated

Yeah. Thanks for asking that question, because I should've addressed that in the opening remarks. I've read a lot of comments about how we're about to sell Planet Hollywood. If whoever knows what's happening there can call me and tell me what we're getting for it, I'd appreciate it. There are no assets for sale in Las Vegas in our portfolio. We do still anticipate selling an asset in the future, but I want to be marketing that asset off of actual performance under our stewardship, not having to build a story, build a bridge to what it's doing today versus what we think it will be doing. I would say based on what I'm seeing, you should expect a sale unlikely to take place in 2021, probably looking at sometime in 2022, most likely first half.

Jared Shojaian
Analyst, Wolfe Research

Okay. Thank you. Just to switch gears here on sports betting and iGaming, I know, Tom, in the past, your message has been that your interactive digital business is profitable, whereas competitors are not. I guess, a multipart question here. Is online sports betting and iGaming profitable for you? I know iGaming is, but I guess the first question is online sports profitable as well? How has your strategy evolved on that thinking? Do you think that it's time to start getting more promotional and start to capture more market share? Maybe you can just help us think about how you're thinking about that, and then do you need to get this William Hill deal closed before you start maybe a more robust strategy on that front?

Tom Reeg
CEO, Caesars Entertainment Incorporated

I'm limited in what I can say here. The answer to the first question is yes, we are profitable in all verticals in that business. On the second piece, William Hill has been in a bit of suspended animation since we announced the transaction, where obviously they were not integrated into Caesars when we announced it. There's not a lot that we're able to do in the period between signing and closing. William Hill faced a situation where they had a brand that they knew was ultimately going to go away as the main driver of the business, so it made little sense to spend a lot of money to build a brand that's going to change early in 2021. We have not been in charge of the operating side of that business in the past, so we're in this to be a winner.

If the answer is we need to invest more money to build market share in whatever form that takes, you should expect that we would consider that. I consider us to be a pretty strong operating team. You shouldn't expect that to be any different when we're managing the sports and online business.

Jared Shojaian
Analyst, Wolfe Research

All right. Thank you very much.

Operator

Your next question comes from the line of John DeCree from Union Gaming. Your line is open.

John DeCree
Analyst, Union Gaming

Hey, everyone. Thanks for taking my questions. I guess to maybe build off that last discussion a little bit, Tom, I'm wondering if you could talk a little bit about your thoughts on the iGaming trajectory. I think in the last discussion, talked about profitability in that segment. It's a business that Caesars has been in for a while. I think we've seen some legislation float around in Illinois and being considered in Indiana. A lot of discussion on sports betting. It seems like Caesars has a particular advantage, given the experience in iGaming. I'm curious to get your thoughts on the pace of that market rollout.

Tom Reeg
CEO, Caesars Entertainment Incorporated

Yeah, John, as we've discussed, I think that the miss in that area of the market in terms of expectations is the view that iGaming is going to significantly trail sports and ultimately, not be legalized in nearly as many jurisdictions. In my experience, when states start to see the revenue feeding in from something like sports, I think their inclination is going to be to expand that, and iGaming is certainly an easy path there. I'm encouraged by the January numbers that we saw in effectively two and a half states that suggest iGaming, from a total market standpoint, is already pushing $3 billion. We are significantly profitable there. That business keeps growing for us. We obviously think we are well-positioned there and in sports with Caesars Rewards, and we think we're well-positioned to take advantage as iGaming continues to roll out.

John DeCree
Analyst, Union Gaming

Tom, if I could ask a follow-up on that. I am not sure how much detail you are prepared or can talk about, but we get a lot of questions on crossover play, and I do not know if you have any stats out of New Jersey or anecdotally, if you could tell us anything about how much of the Caesars Rewards database is playing online, or how many customers were acquired online into the Caesars casino for iGaming specifically.

Tom Reeg
CEO, Caesars Entertainment Incorporated

Yeah, I'm not going to be disclosing that level of detail until after we've closed William Hill out of an abundance of caution.

John DeCree
Analyst, Union Gaming

Fair enough. I could appreciate that. If I could ask a second one instead on daily fantasy sports. You've made a minority investment in a business. Obviously the cross-sell rate we've seen from competitors has been pretty high. I wonder if you could give us a high level on the strategy and thought processes to how you might leverage that going forward.

Tom Reeg
CEO, Caesars Entertainment Incorporated

Yeah. For us, it was twofold really. We think we were acquiring the customers at a particularly attractive acquisition cost and the ability to fold it into Caesars Rewards quickly and their capabilities positioned us well to start to grow that business. It was also an obvious hole in our lineup as we talked with partners in the sports world, both teams and the NFL itself. Effectively what we did was we rolled our Flutter stock that we got in the TSG skins deal into the investment into SuperDraft, which given what had happened to Flutter stock and where we think we can take SuperDraft, we thought that was a good trade for us.

John DeCree
Analyst, Union Gaming

Understood. Thanks, Tom. I appreciate it.

Operator

Your next question comes from the line of Carlo Santarelli of Deutsche Bank. Your line is open.

Carlo Santarelli
Analyst, Deutsche Bank

Hey. Great. Thanks, guys. Tom, you obviously talked a lot about kind of the Las Vegas recovery and what you're seeing in group and noting that you believe you could be on kind of a 2019 run rate as early as the second half of this year. My question around that is just obviously with the group demand that you guys see on the books, you have pretty good visibility into it. Could you maybe quantify kind of what revenue level relative to 2019 you guys think you need to be at on a quarterly or annual run rate basis to kind of achieve 2019-like EBITDA levels in Las Vegas specifically?

Tom Reeg
CEO, Caesars Entertainment Incorporated

I think you should be thinking about a minimum of 500-1,000 basis points of margin expansion on a consolidated basis so that you can do the math that backs into where would we get to, call it $3.5 billion, which was the pro forma Eldorado and Caesars numbers in 2019, plus the $500 million of synergies we announced in the original deal.

Carlo Santarelli
Analyst, Deutsche Bank

Okay. That would be off the pro forma kind of 28 and change margin from 2019?

Tom Reeg
CEO, Caesars Entertainment Incorporated

Yeah.

Carlo Santarelli
Analyst, Deutsche Bank

Great.

Tom Reeg
CEO, Caesars Entertainment Incorporated

I would expect.

Carlo Santarelli
Analyst, Deutsche Bank

Sorry

Tom Reeg
CEO, Caesars Entertainment Incorporated

mid-30s at a minimum, and I think we'll be chasing 40 pretty quickly.

Carlo Santarelli
Analyst, Deutsche Bank

Great. Thank you. If I could just, as you guys think about the regional portfolio, obviously, you've had multiple transactions over the last year plus. Is there anything else that you guys are looking at across the board in your regional portfolio that you would consider kind of non-core? Any regions where you feel like potentially that there could be something that you'd want to do to kind of clean up the portfolio or get it more tailored to kind of what you're trying to do with the business going forward?

Tom Reeg
CEO, Caesars Entertainment Incorporated

I would say unlikely that we would be a buyer of anything material that's already operating domestically. If markets like New York and Texas open up to commercial casinos, we would certainly take a hard look as to whether it would make sense for us to play there.

Carlo Santarelli
Analyst, Deutsche Bank

Okay, great. Thank you very much.

Operator

Your next question comes from the line of Thomas Allen from Morgan Stanley. Your line is open.

Thomas Allen
Analyst, Morgan Stanley

Hey, thank you. When you announced the William Hill deal, you talked about reaching $600 million-$700 million of sports betting iGaming revenues in 2021. Do you still think that's a good target?

Tom Reeg
CEO, Caesars Entertainment Incorporated

I can't update any numbers that aren't in the public filings, Thomas.

Thomas Allen
Analyst, Morgan Stanley

Okay. I thought it was worth a shot. Switching gears a little bit. When we think about the strength that we're going to see in Vegas, kind of in, hopefully, in the second half of this year into 2022, can you just talk about how you're managing your rooms? Are you holding back convention bookings because you think that kind of FIT business is going to be so strong? How do you do that? Thank you.

Tom Reeg
CEO, Caesars Entertainment Incorporated

Keep in mind, your booking windows are entirely different. When you're booking a convention, you're typically booking for many months or typically more than a year out, and we've got a block of rooms that typically rolls about 15% of our total room capacity. There's no need to artificially reduce that for expectations of what can happen in FIT. You're really managing that from a rate perspective. We've got a team here led by Pavan Kapur, who was already at Caesars, who are the best in the business at yielding and revenue management, and that's been evident in our results since the closing. That's who we lean on as we move forward.

Thomas Allen
Analyst, Morgan Stanley

I guess asking that question a different way, are you guys keeping rates steady or even increasing rates for the groups that you are booking into 2022 in the second half of the year because of your confidence around group?

Tom Reeg
CEO, Caesars Entertainment Incorporated

The group business in the second half of the year is at higher rates than 2019, and it's pure supply-demand within that block.

Thomas Allen
Analyst, Morgan Stanley

Okay, perfect. Thank you.

Operator

Your next question comes from the line of Steve Wieczynski from Stifel. Your line is open.

Steve Wieczynski
Analyst, Stifel

Hey, guys. Excuse me. Good afternoon. Tom, if we go back to your Vegas commentary around that the group business could come back in some material form as early as the middle of this year. Look, I understand you have a significant amount of more room nights booked at this point. I guess the question is, I don't know if you can answer this, but how many of these nights do you think will actually pan out or materialize? Meaning the convention or group meeting takes place, and those folks actually show up.

Tom Reeg
CEO, Caesars Entertainment Incorporated

Yeah, that's part of what Pavan's group does in terms of forecasting and managing the revenue, is you're assuming that in any environment, 100% of those room nights aren't going to ultimately show up. The discount from what we would've been discounting in 2019 in terms of expectations of what would show up is larger. We think, given what we're seeing in FIT and casino in terms of that wave of demand, we feel very good about where we'll be whenever that business does come back in earnest.

Steve Wieczynski
Analyst, Stifel

That's irregardless of basically where airline capacity is at that point. Does that have anything to do with it?

Tom Reeg
CEO, Caesars Entertainment Incorporated

Yeah. In our experience, airline capacity in this market has been a lagging indicator. When you've got the demand for people to show up, more seats tend to flow to this market, and that should, in particular, be the case in an environment where airline performance is as it's been.

Steve Wieczynski
Analyst, Stifel

Okay, got you. Tom or Bret, can you update us on where you stand today in terms of leverage targets or goals and the timelines around potentially getting to those? Tom, I don't think we've talked about this in a while, but the original $10 free cash flow target, is that still in play at this point?

Tom Reeg
CEO, Caesars Entertainment Incorporated

Yeah, Steve, I see you started to creep down to $7. 5 or $8, but I'm still at $10.

Steve Wieczynski
Analyst, Stifel

I'll adjust.

Tom Reeg
CEO, Caesars Entertainment Incorporated

I'm highly confident we will be $10 a share of free cash flow. In terms of leverage, nothing has changed. We have more leverage than certainly we anticipated going into the deal, obviously, a function of the pandemic, you should expect us to be, as soon as we are generating significant free cash flow again, you should expect us to be number one target is debt paydown. We fully expect to drive leverage sub four times on a gross lease adjusted basis. As we do that, we'll see, are we reaching a point of diminishing returns in the equity, or do you push it further? As you know, Bret and I both come from fixed income backgrounds, so we tend to be a little more conservative here anyway.

We recognize the benefit of the flexibility that having less leverage provides and the wider potential equity buyer audience that it creates. We are going to get there as soon as we possibly can.

Steve Wieczynski
Analyst, Stifel

Okay, great. Thanks, Tom. Appreciate it.

Operator

Okay, next question comes from the line of Stephen Grambling from Goldman Sachs. Your line is open.

Stephen Grambling
Analyst, Goldman Sachs

Hey, thanks. As we think about some of the upside that you found, the initial synergies and this potential march to 40%, where are the biggest opportunities being uncovered?

Tom Reeg
CEO, Caesars Entertainment Incorporated

I mean, it's a whole different operating model, Stephen, than it was before. We've been talking about this since reopening. The marketing environment is entirely different. The pieces of the properties that are open are entirely different, and some of the most labor-intensive pieces or the areas where you were losing the most money are never coming back. Layer on top of that, we were in the middle of a combination in the merger that would normally lead to synergies through reducing redundant capacity, and Caesars was certainly much heavier in the corporate departments than we have historically run. If you roll all that together, that's how we get to the margins we expect we can get to.

Stephen Grambling
Analyst, Goldman Sachs

I guess as an unrelated follow-up, when you've seen this ebb and flow of customers and restrictions both in Vegas and at the regional properties, how has the customer that's showing up evolved? Are you seeing new customers that are signing up for the rewards program, or is it mainly existing customers, rewards programs? Thanks.

Tom Reeg
CEO, Caesars Entertainment Incorporated

Yeah, you've got a mix of both. Obviously, given the size and the effectiveness of the Caesars Rewards system, we've seen a lot of rated play come back. We have seen significant increases in the under 35 crowd that unfortunately is more than offset by decreases in the over 55 crowd. In terms of how it's evolved, it's been a fairly consistent kind of everyone moving at the same time. If you segment our groups by or our business by rated and unrated or by age cohort, you've seen similar behavior in terms of how much they're down since reopening and then when the restrictions tightened and then when we started to reopen again. They've kind of moved in lockstep.

Stephen Grambling
Analyst, Goldman Sachs

Great, thank you.

Operator

Okay, now the question comes from the line of Chad Beynon from Macquarie. You may ask your question.

Chad Beynon
Analyst, Macquarie

Hi, good afternoon. Thanks for taking my question. Tom, I just wanted to follow up on your last remark there. I believe, you mentioned that the non-destination regional revenues were down 17% in the quarter, obviously including markets with restrictions. Do you have a sense of what this was in periods and at properties where there weren't restrictions? I guess more importantly, when this starts to ease and we kind of get the vaccinations in, do you think this can be closer to kind of a flat to slightly down? Just trying to figure out what was intentional versus everything else that was going on in the quarter. Thanks.

Tom Reeg
CEO, Caesars Entertainment Incorporated

Yeah, the short answer is the way you laid it out, yes. Obviously, Chad, you know we've got Atlantic City, Reno, and New Orleans in our regional properties, which have heavy dependency on rooms. Those are the properties that were most impacted in the quarter in terms of restrictions. If you went to our true regional assets, if you were trying to compare us to, say, a Penn or a Boyd regional, you'd say, yeah, we would've been around flat in revenue, and EBITDA expansion would've been several hundred basis points ahead of the 400 basis points I pointed to earlier.

Chad Beynon
Analyst, Macquarie

Okay, perfect. Thanks. I know in the past you've said that you're not interested in any assets outside of the United States. Can you just confirm that and then also give us an update on where the Korea project sits and if there's any additional capital that needs to be funded from your side of the relationship?

Tom Reeg
CEO, Caesars Entertainment Incorporated

We still have the Windsor management contract in Ontario. We would expect that we're going to continue to operate that. You should expect that over time, that will be the extent of our non-U.S. business. Ask again the second piece, Chad, oh, Korea.

Chad Beynon
Analyst, Macquarie

Korea, yeah. Thank you.

Tom Reeg
CEO, Caesars Entertainment Incorporated

Korea is gone. We sold it for some barbecue pork.

Anthony Carano
President and COO, Caesars Entertainment Incorporated

We're completely out.

Tom Reeg
CEO, Caesars Entertainment Incorporated

We sold it back to our partner. We have no more commitment. We're out.

Anthony Carano
President and COO, Caesars Entertainment Incorporated

Our name is not on it anymore.

Chad Beynon
Analyst, Macquarie

Okay. Thank you very much. Appreciate it.

Operator

Your next question comes from the line of Dan Politzer of J P Morgan. Your line is open.

Dan Politzer
Analyst, JPMorgan

Hey, guys. Good afternoon. Thanks for taking my question. Tom, you mentioned that you've seen an uptick in the younger unrated player, similar to a lot of your peers. I guess, to what extent, if any, have you been able to get them onto the Caesars Rewards program and maybe start to cycle them through to maybe your sports betting or iGaming apps? Any color there would be helpful.

Tom Reeg
CEO, Caesars Entertainment Incorporated

We're pretty good at when people come to visit, signing them up to our program. The under 35 crowd has not been any different than any other new cohort that shows up at the property, so we've converted them to Caesars Rewards. Remember that Caesars Rewards is not yet connected to sports and online, since we have not closed the William Hill transaction. It's not yet, frankly, as seamless as it will be a few months from now in terms of moving customers from Caesars Rewards onto our apps.

Dan Politzer
Analyst, JPMorgan

Got it. All right. Just kind of switching gears in terms of market access for sports betting. Your regional gaming footprint's obviously among the largest of your peers. Can you remind me of some of the outstanding access agreements maybe you have? I know you announced one today, maybe if you could put some numbers around bookending this opportunity as it relates to high margin revenues here.

Tom Reeg
CEO, Caesars Entertainment Incorporated

That's another one I should wait till after we close William Hill. You're talking about the access agreement sales that we're doing?

Dan Politzer
Analyst, JPMorgan

Right. Exactly.

Tom Reeg
CEO, Caesars Entertainment Incorporated

Yeah, let us get to, as soon as we close William Hill, we can get some data out on that. I'm trying to stay within the four corners of what's been filed there.

Dan Politzer
Analyst, JPMorgan

All right. Understood. Thanks so much.

Operator

The next question comes from the line of Daniel Adam of Loop Capital. Your line is open.

Daniel Adam
Analyst, Loop Capital

Hey, thanks for taking my question. Keeping it very simple, Tom, is it safe to conclude at this point that Las Vegas is now, as things stand today, in recovery mode? Just related to that, is it possible to see a full revenue recovery, not necessarily EBITDA, but revenue recovery on the Strip, even if business travel and convention demand never fully return?

Tom Reeg
CEO, Caesars Entertainment Incorporated

If business travel convention demand never fully returns, I think you're going to have trouble getting back to 2019 revenue numbers. Remember, that group business, even though it's only 15% of our business, it's a big piece of cash operating income in high-end restaurants, in entertainment. That's an important piece of our business, even though it's only 15% of our business. It's an important piece of business for our peers in the market where it's larger. In terms of I would describe it as we've been wandering in the abyss for almost a year now, since we started shutting down.

You can clearly see the light shining through at this point in Las Vegas in terms of customer behavior, just the people booking, the pace of the booking and the fact that it's people actually planning trips in the future is a sea change from where it was in 2020. Given our database and what we can mine here, we feel very good. Presuming there are no further public health setbacks, which obviously is a big presumption given what we've seen, we feel very good that we've seen the bottom in Vegas and in the business, and that we're only going to keep getting better sequentially.

Daniel Adam
Analyst, Loop Capital

Okay, great. On the online gaming and sports betting side, to the extent you can comment on this. DraftKings and FanDuel currently seem to be the clear number one and two players in most markets with William Hill, BetMGM, and I guess you can say Barstool, even though they're only in two states, sort of establishing themselves as the second tier in the market. I guess longer term, within that second tier, where do you think long-term margins can settle on the iGaming and sports betting side? Not necessarily commenting about William Hill specifically. Thanks.

Tom Reeg
CEO, Caesars Entertainment Incorporated

I think you're looking at a 25%-30% EBITDA margin business at maturity for your top-tier operators in the market.

Daniel Adam
Analyst, Loop Capital

Okay, great. Thanks so much.

Operator

Your next question comes from the line of David Katz from Jefferies. You may ask your question.

David Katz
Analyst, Jefferies

Hi. Good evening. Thanks for working me in. I wanted to go back to the online question first, if I may, and just speak as high level and strategically as you're permitted to do. Is it a business where you believe you need to be in all of the available states? Obviously, some of the larger ones, it's obvious where you have access and others where you may not. Do you need to be in all the states to be successful? Is that part of your definition?

Tom Reeg
CEO, Caesars Entertainment Incorporated

It's part of our plan. We have access between we're in 15 states operating, plus D.C. It should be 20 jurisdictions by the end of this year. We have access to nearly 80% of the U.S. population in our system, and you should expect us to be pursuing the opportunity everywhere that we can.

David Katz
Analyst, Jefferies

Got it. With respect to just regional gaming, again, philosophically, we have so many discussions about sort of what the new regional gaming experience will be in a post-COVID world. I think it's easy for all of us to slip into a discussion in absolute terms, where margins are great in regional casinos, but there's nothing to eat. You need to lunch pail it. Perhaps there's the other end of the spectrum where we do cover operators who happen to like their food offerings and lead with it. My sense is there's a reality that doesn't lie at either end of that spectrum. How are you thinking about that?

Tom Reeg
CEO, Caesars Entertainment Incorporated

This is something we talk about quite a bit. Your customers in the regional market, as we started to point out, five-plus years ago, they show up for hours at a time. It may be the case that that happens to coincide with when they want to eat. They may get hungry while they're there. You can't have nothing, but you don't need to lose money, certainly nearly as much money as this industry has lost feeding people. I'm old enough to remember when casinos were only in Nevada and New Jersey, and yet in those other 48 states, everybody figured out how to eat dinner. Once the casinos opened, it became, how do we feed them dinner? Let's just give it away for free because God forbid they go stop at McDonald's on the way home. I can't speak for what others will do.

We're going to be smarter about where we're in and how we're in the food and beverage business and just make sure we're not bleeding $3 million in every buffet in the country. We're going to figure out how to do it in a way that meets customer demand and maximizes our profitability.

David Katz
Analyst, Jefferies

Right. It's not going to be something that is going to be a competitive decision along the way, right? It'll be a competitive experience with what everyone else is doing for the most part.

Tom Reeg
CEO, Caesars Entertainment Incorporated

I am not concerned that I'm hamstring myself competitively with my food and beverage offerings.

David Katz
Analyst, Jefferies

Got it. Thanks so much. Appreciate it.

Tom Reeg
CEO, Caesars Entertainment Incorporated

Thanks, David.

Operator

Your next question comes from the line of Barry Jonas of Truist Securities. Your line is open.

Barry Jonas
Analyst, Truist Securities

Hey, guys. Thanks for fitting me in. Just can you give us an update on the Pompano development, and with that, any thoughts on the prospects of sports betting in Florida?

Tom Reeg
CEO, Caesars Entertainment Incorporated

On the Pompano development, we continue to work through the planning and local zoning. We are racing this season. We have a Jai Alai license that we can move to. There has been litigation around that license. We would like to see if we can resolve that amicably. You should expect that everything that we've talked about in the past remains on the table. Obviously, I would've hoped construction was well in earnest at this point. The timing has not been as quick as we'd hoped, but the opportunity and the plan has not changed. In terms of Florida sports betting, Florida's an interesting place. Every year as the legislative session starts, your lobbyists tend to be super optimistic about what they're going to deliver, and then by the end of the session, they say, "Well, we just couldn't get anything done." It's a complex place to negotiate.

You've got, obviously, the Seminoles down there, the commercial casinos. You've got Disney, you've got Miami interests. I think like other places, the momentum publicly for wanting to be able to bet on sports is no different in Florida than elsewhere. Is that enough to break a logjam this year? I would probably bet no, just because that's what Florida has shown me in the past, but I'm hopeful I'll be surprised.

Barry Jonas
Analyst, Truist Securities

Got it. Just while we're at it, any thoughts on Texas?

Tom Reeg
CEO, Caesars Entertainment Incorporated

Texas, that's another state where I'm highly confident there will be significant public interest. Can you get through the legislature there with all the various competing bodies? The odds would be against you, given what's happened there historically, but we're working there as well.

Barry Jonas
Analyst, Truist Securities

Really appreciate it. Thanks, Tom.

Tom Reeg
CEO, Caesars Entertainment Incorporated

Thanks, Barry.

Operator

Your next question comes from the line of Shaun Kelley of Bank of America. Your line is open.

Shaun Kelley
Analyst, Bank of America

Hey, thanks everyone. Maybe just one question for me, Tom, because it's sort of been, I think, asked in a bunch of different ways, but if I was going to think about it pretty simplistically, by the fourth quarter, is it possible to basically get back to historical run rates of revenue in Las Vegas without citywide compression? You've done such a good job on the casino block, and clearly, you got the group piece & that's an in-house number. Not thinking about business travel, but just if you don't have compression in the market, can you just based on the mix shift that you've already done, kind of get pretty back to what would look like normal without that? Do you need the market to go along here?

Tom Reeg
CEO, Caesars Entertainment Incorporated

I think in terms of EBITDA, not revenue. I can't conceive of a scenario where we're testing 2019 revenue and the rest of the market has not lifted with us. I think that we have the benefit of the rewards program that helps us from a revenues management standpoint. If pick your property is running at 55% occupancy because groups aren't here, it's unlikely we're going to be running at 96% occupancy, which was the pre-pandemic number.

Shaun Kelley
Analyst, Bank of America

Got it. Thank you very much.

Operator

I am showing no further question at this time. I would like to turn the conference back to Mr. Tom Reeg.

Tom Reeg
CEO, Caesars Entertainment Incorporated

All right. Thanks, everyone. We will talk to you next quarter.

Operator

Ladies and gentlemen, this concludes today's conference call. Thank you for your participation, and have a wonderful day. You may all disconnect.