Ladies and gentlemen, thank you for standing by, and welcome to the Q4 2020 Datadog Earnings Conference Call. At this time, all participants are in a listen only mode. After the speakers' presentation, there will be a question and answer Thank you. I would now like to turn the call over to your speaker today, Mr. A.
J. Lubitsch. Please go ahead.
Thank you, Tina. Good afternoon and thank you for joining us today to review Datadog's Q4 and full year 2020 financial results, which we announced in our press release issued after the close of market today. Joining me on the call today are Olivier Pomel, Datadog's Co Founder and CEO and David Ochsler, Datadog's CFO. During this call, we will make statements related Call. That are forward looking under federal securities laws and are made pursuant to the Safe Harbor provisions of the Private Securities Litigation Reform Act of 1995, including statements related to our future financial performance, Call.
Our outlook for the Q1 and for the full year of 2021, our strategy, the potential benefits of our products, partnerships and investments in R and D and go to market, our ability to capitalize on our market opportunity and the impact of the COVID-nineteen pandemic on our customers' usage of our platform and industry trends as well as the ability to benefit from these trends. The words anticipate, but we continue to estimate, expect, intend, will and similar expressions are intended to identify forward looking statements or similar indications of future expectations. These statements reflect our views only as of today and not as of any subsequent date. These statements are subject to a variety Call. For a discussion of the material risks and other important factors that could affect our actual results, Call.
Please refer to our quarterly report on Form 10 Q for the quarterly period ended September 30, 2020, filed with the SEC on November 12, 2020. Additional Information will be made available in our annual report on Form 10 ks for the period ended December 31, 2020 and other filings and reports that we may file from time to time with the SEC.
Call. Our filings with the SEC
are available on the Investor Relations section of our website. A replay of this call will also be made available there for a limited time. Call. Non GAAP financial measures will be discussed on this conference call. Please refer to the tables in our earnings release, which you can find on the Investor Relations portion of our website for a reconciliation of these measures to the most directly comparable GAAP financial measure.
With that, I'd like to turn the call over to Olivier.
Thank you, Ajay, and thank you all for joining us today. We are very pleased with our performance in Q4, which once again showed high growth at scale and demonstrated efficiencies. Call. Despite the unique challenges presented by COVID, we continued in 2020 to introduce new products at a high velocity, grow our top line at a rapid rate and demonstrate strong operating efficiencies. We are in particular very proud of the way our teams have handled the pandemic Call as well as the year's others and percentage challenges.
We ended the year with 2,185 employees globally, A 56% increase year over year with high growth of both our go to market and R and D teams. One of our strategic decisions at the beginning of the pandemic was to keep on hiring. We have been able to interview, hire and onboard remotely while maintaining high employee engagement and productivity. Throughout the year, we have worked to keep our employees safe and productive and to be good citizens of our communities as they face significant challenges. We are very proud of the exceptional grants we have awarded to our employees in Q2 and Q4, both to support them individually and to allow them to donate nearly $1,000,000 to charities focused on COVID relief as well as social and racial justice efforts.
Call. Last but certainly not least, we have maintained our relentless focus on delivering value to our customers. And while the pandemic has been a source of challenges to businesses this year, We believe it will prove to be an accelerator to our cloud migration and digital transformation over time. In other words, we learned a lot this year, call, including our ability to execute in the face of challenges, as well as confirmation of our very large and growing market opportunity. Now on to a review of the quarter.
To summarize Q4 at a high level, revenue was $178,000,000 Call, an increase of 56% year over year and above the high end of our guidance range. We also ended the year with 97 customers with an ARR of $1,000,000 or Call. Almost double the 50 last year and more than 3 times the 29 we had just 2 years ago. We ended the year with 12 53 customers with an ARR of $100,000 or more, up from 858 last year. Call.
These customers generate over 75 percent of ARR. We have about 14,200 customers, Call, up from about 10,500 last year, which means we added about 1100 customers in the quarter, making it another strong quarter of adds after the 1,000 we added in Q3. We also continue to be capital efficient with free cash flow of $70,000,000 Call. As in past quarters, our dollar based net retention rate was over 130% as customers increased their usage and adopted our newer products. For the full year, we generated revenue of $603,000,000 a 66% increase year over year, which was above the high end of our guidance.
And free cash flow was $83,000,000 or a margin of 14% for the year. Now to review Q4 in more detail. Execution was very strong with outstanding sales performance, particularly against the macro backdrop. New logo generation was very strong, Call, including a new record of new logo ARR added that was significantly above last year's number. Very strong performance across the board from commercial and enterprise sales channels as well as a record number of $1,000,000 plus new logo customers.
Growth of existing customers was robust as customers of all sizes continue to grow their usage of Datadog through both increased consumption and cross selling and Q4's growth of existing customers was broadly in line with pre COVID trends. Lastly, churn remains very low and consistent with pre pandemic historical rates. Next, our platform strategy continues to resonate and win in the market. As of the end of Q4, 72% of Call. Additionally, 22% of customers are using 4 or more products, which is up from only 10% a year ago.
And we have another quarter in which approximately 75% of new logos landed with 2 or more products. We are very happy with our platform traction, Call, including uptake of the newest products, NPM, RAM and Security, each of which has reached 100 or 1000 of customers in a short amount of time. As a reminder, our newer products are often adopted first by self selecting customers at small scale before our land and expand model enables greater adoption over time. And frictionless adoption from our single integrated platform is a key value proposition for our customers. Overall, Call.
Our ability to both land and expand in a very challenging time speaks to our strong execution, to our leading product and to our status as a strategic partner to our customers as they prioritize their digital operations. Now onto products and R and D. Today, we announced 2 acquisitions. First, we announced an agreement to acquire Screen, a SaaS based security platform that enables enterprises to detect, block and respond to application level attacks. Call.
Screen's technology provides runtime application self protection or RAST, an in app web application firewall also known as WASH and is already used by hundreds of companies today. Security issues in the application layer are complex to solve using APM or Synthetics. Next, we also announced the acquisition of Timber Technology, the developers of Vector, across multiple tools and data sources in both on premise and cloud environments and then route these data to the destination of their choice. We expect this technology to further empower our customers to control their observability data, while providing broader points of entry to our platform. I speak for everyone at Datadog in saying that we are extremely excited for the teams of both companies to join us in our quest to break down silos.
Beyond the acquisition, we had a number of new developments in Q4. We launched on general availability of incident management, which allows users to declare incidents, investigate protocols and collaborate without leaving Datadog. And we also delivered more than 60 other new capabilities and features across our products, including new and enhanced integrations such as Snowflake, Oracle Cloud or Vulnerability Analysis, marrying Snyk with our brand new continuous profiler. Now taking a step back, we exit 2020 with 9 generally available products. To put this in context, just 4 years ago, we had only one product, Call.
And we have been able to build the most complete integrated and cloud native observability platform because of our funding as an integrated integration platform that is Extensible to new use cases. Looking forward to 2021, we continue to feel that we're just getting started. First, we are doubling down on building out our platform for observability. This core market alone is a very large opportunity and is growing quickly with the replatforming to cloud lectures. We're still early in this transition and are aggressively adding functionality to both the new SKUs as well as the more mature products.
2nd, we are just getting started in security with our first product launch in 2020. We consider security a very large opportunity with a long runway of planned product development, and we envision the silos between devs, sec and ops, breaking down in a similar way to what we have seen between Dev and Ops. 3rd, we are investing in the platform and ecosystem. In addition to building up the Datadog marketplace, Call. We now have strategic partnerships with all of the major cloud vendors.
For example, we announced the expansion of our partnerships with Azure and GCP last quarter, which should be in the market in 2021. We are also introducing new cloud instances in regions such as GovCloud. Our goal And as we think longer term beyond 2021, we do believe there may be more use cases we can solve for our customers beyond current reach of our platform. Let's move on to the sales and marketing. As I mentioned earlier, I'm very pleased with the continuous productivity of our go to market teams, and Q4 was a very strong sales quarter.
So let's discuss some of our wins in the quarter. First, let's talk a bit about the way COVID has accelerated digital transformation. As expected, in the quarter, Such as a consumer device company, a large e commerce platform and a global video games company. Call. Perhaps more surprisingly though, we also had a number of notable up sales from companies that were negatively impacted by the pandemic, including a 7 figure of sales to a travel technology company and 6 figure of sales to 2 separate airlines as well as a physical events company.
These deals demonstrate that Datadog is a key strategic partner to companies that are scaling rapidly over last online as well as the fact that businesses, even in the most negatively impacted industries, are investing heavily in their digital operations. Now let's dive into some of our other key wins for the quarter. First, I will highlight 2 notable 7 figure lands, both with Fortune 100 companies, Retailer and an insurance company. Both have been struggling with teams in separate titles and are consolidating dozens of tools into Datadog, giving a single view to both dev and ops teams. Next, we had a 7 figure land from a streaming sports platform in Asia, which was enabled by our new Datadog partner program.
This company adopted a full Datadog platform and our tracing without limit approach was a key differentiator as their previous APM solutions suffered from blind spots due to sampling and to a lack of integration with infrastructure data. Next, we had yet another 7 figure land, this time from a SaaS company based in EMEA. This company moved to us from a build it yourself approach and free its engineers so they could build more products and deliver innovation. Lastly, we had a nearly $1,000,000 upsell to a very large management consulting firm. This company is now using our network device monitoring product to replace legacy point solution and gain visibility into physical network devices.
Call. I would also note that this was one
of the first expansion deals to benefit from our brand new marketplace offerings, in this case, a partner developed integration with Office 365. Now moving on to our outlook. It is clear to us that the market trends that have driven our success so far have only gotten stronger. Businesses must be digital first like never before. The massive IT platform engine by cloud migration is still in its early stages, Call.
And engineers and developers are truly strategic employees whose productivity and ability to collaborate are key drivers of business performance. While there is a possibility for more near term volatility caused by the macro environment, we are increasingly confident in our ability to execute and no long term opportunity. And we believe that we can continue to sustain strong growth both in the near term and over time. With that, I would like to turn the call over to our Chief Financial Officer, David Oslut. David?
Yes. Thanks, Olivier. As mentioned, we delivered strong 4th quarter and Bottom Line Results amid a difficult macro backdrop. Revenue was $177,500,000 Call, up 56% year over year against the challenging year ago comp. New logo generation was very strong, Call.
Usage trends were solid, platform traction continued to be strong and churn was in line to better than historical norms. Call. To provide some more context, first, new logo results were very strong. Both new logo ARR Call and the number of new logos were records for Datadog displaying strong growth versus a year ago. Call.
New business contributions came across regions and from both our commercial and enterprise sales channels. Call. Remember that given our usage base revenue model, new logo wins generally do not immediately translate into revenue. Call. Growth of existing customers was robust and our dollar based net retention remained above 130% Call for the 14th consecutive quarter.
We are pleased with the usage growth of existing customers, which showed continued adoption of our platform and their cloud migration even in the face of the macro pressures. To go into a little more detail, growth of existing customers Call was broadly in line with long term trends and meaningfully better than the level experienced in Q2 of last year. Call. As a reminder, even though we have now experienced 2 quarters of usage growth that was approximately in line with pre pandemic levels, Call. Q2 was meaningfully pressured and that pressure will impact our year over year metrics, including revenue growth and net retention until we lap that compare.
Next, in the Q4, we saw continued strength of our platform strategy with over 70% of our customers Call. Using 2 or more products and 22% of our customers now using 4 or more products, up from only 10% a year ago. Given that 75% plus of our lands now come from 2 or more products, we believe the overall share call. Of customers using 2 plus products is closing in on that number. Lastly, churn was in line slightly better than historical levels.
Call. This demonstrates the importance of our solution to our customers even during challenging times. Our dollar based gross retention rate has remained largely unchanged in the low to mid-90s. Now turning to billings, which were 219 point $4,000,000 up 68% year over year. After adjusting for the timing Call of $6,000,000 of billings in last year's Q4, pro form a billings growth was 61% year over year, Call.
Remaining performance obligations or RPO Call was $444,000,000 up 78% year over year. Call. Both billings and contract duration extended in the quarter, driven by strong annual billings and commitments Call as well as a few larger multiyear commits. It is important to note that those multiyear commits were built annually Call. And we do not incentivize our sales force for multiyear deals given our high net retention rate.
Current RPO growth was strong Conference Call in the mid-60s, similar to billings growth. As a reminder, billings and RPO can Call of Q2 versus revenue based on the timing of invoicing and the signing of customer contracts, while revenue incorporates customer usage. Call. Now let's review the income statement in more detail. As a reminder, unless otherwise noted, all metrics are non GAAP.
Call. We have provided a reconciliation of GAAP to non GAAP financials in our earnings release. Gross profit in the quarter was 100 and $37,600,000 representing a gross margin of 78%. This compares to a gross margin of 79% last quarter Call and 78% in the year ago period. The slight decrease in gross margin sequentially is due to minor inefficiencies created from our investments in Product and Platform Innovation.
As a reminder, our gross margins may fluctuate quarter to quarter within an acceptable range as we prioritize product Development and Innovation as well as the build out of our cloud data centers in newer geographies. R and D Call. Expense was $53,500,000 or 30 percent of revenues compared to 27% in the year ago quarter. We have continued to invest significantly in R and D, including high growth of our engineering headcount, Call, which was which we added approximately 370 net R and D heads over the course of 2020. Call.
We have been able to attract talent and execute on hiring and onboarding during COVID. Sales and marketing expense was $52,500,000 or 30 percent of revenues compared to 35% in the year ago period. Call. Similar to R and D, we continue to make substantial investments in sales and marketing, but the pace of revenue growth has outpaced that investment. Call.
This was another quarter of no in person trade shows or marketing events. While we have successfully redeployed much of the Events budget to advertising and other lead generating activities, it was not on a 1 for 1 ratio. G and A expense was $13,500,000 or 8 percent of revenues, Call, slightly lower than the 9% in the year ago quarter and operating income was $18,100,000 or 10% operating margin Conference Call. Compared to an operating income of $7,900,000 with a 7% margin in the year ago period. Call.
The continued reduction in marketing events, travel and entertainment and facilities overhead due to COVID were the primary drivers in the year over year leverage. Call. Headcount growth was approximately in line with revenue growth in the quarter. Non GAAP net income in the quarter was $19,100,000 Call or $0.06 per share based on a 334,000,000 weighted average diluted shares outstanding. Call.
Turning to the balance sheet and cash flow. We ended the quarter with $1,500,000,000 in cash, Call and Company. Cash flow from operations was $23,800,000 in the quarter. Call. After taking into consider capital expenditures and capitalized software, free cash flow was $16,700,000 for a margin of 9%.
For the full year, free cash flow was $83,200,000 Call for 14% margin. Now turning to the outlook for the Q1 and the full year of 2021. Call. As Olivier mentioned, we believe we can deliver high growth for the foreseeable future as we are addressing a very large greenfield market Call and are executing well against that opportunity. As we look out to 2021, COVID continues to present some uncertainty.
On the one hand, we believe the pandemic will accelerate digital transformation and cloud migration once the near term pressure subsides. Call. However, the timing and path of normalization remains uncertainty. Taken in combination, Call. We are initiating the following 2021 guidance, which includes continued high growth.
Beginning with the Q1, Call. We expect revenue to be in the range of $185,000,000 to $187,000,000 which represents a year over year growth Call of 42% at the midpoint. Non GAAP operating income is expected to be in the range of $8,000,000 to $10,000,000 Call and non GAAP net income per share is expected to be $0.02 to $0.03 per share based on approximately 345,000,000 weighted average diluted shares. Call. For the full year, revenue was expected to be in the range of $825,000,000
to $835,000,000
Call, which represents 38% year over year growth at the midpoint. Non GAAP operating income is expected to be in the range of 35 to $45,000,000 and non GAAP net income per share is expected to be in the range of $0.10 to $0.14 per share based on approximately 348,000,000 weighted average diluted shares. Now some notes on the guidance. Embedded in the guidance Call. Our prudent assumptions on growth of existing customers as well as new logo attainment, which reflect some of the current macro uncertainties.
Call. Next, our strategic focus remains on investing to optimize for long term growth. Therefore, we're planning to continue aggressive investments Call in both R and D and go to market throughout 2021. While we have been profitable throughout 2020 Call and plan to be in 2021, we are not focused on optimizing near term profitability. Rather, the efficiencies of our business are clearly evident, and we are confident in our ability to be a sizable and materially profitable company over the long term.
Call. Additionally, our model assumes a return to the office and a resumption of travel and in person events in the second half of the year. Call. We have limited visibility presently on these topics and believe it's prudent to incorporate that in our outlook. Call.
Next, of the 2 acquisitions, Timber Technologies has closed and has no impact to our guidance. Call. We also announced the agreement to acquire SCREEN for total transaction costs of $260,000,000 Call, of which approximately 25% is deferred in a mix of cash and stock. Call. We expect SCREEN to close in Q2 subject to customary closing conditions, including regulatory approvals.
Call. This
screen is not included in our guidance, but we expect it to have an immaterial impact to both our revenue and operating income guidance in 2021 upon deal closure. Now below operating income. We expect approximately $1,200,000 of quarterly non GAAP other income, which is net including the interest income on our cash and marketable securities less the interest expense of our convertible. Call. Next, we don't expect to be a federal taxpayer next year, but have a tax provision related to our international entity and expect that tax provision to be approximately call.
We have approximately $600,000 in Q1 $3,000,000 for the full year. Lastly, we have early adopted ASC 20 2,006 Call. As of January 1, we changed the accounting for our convertible debt. Therefore, going forward, our convertible notes will be accounted for Call, wholly as debt on our balance sheet. GAAP and other expenses should now be more aligned to non GAAP as there is no longer
Call. We are now on a non cash component related to the debt discount.
More importantly, our share count forecast now considers call, and this has been taken into account in our EPS guidance. To summarize, we are pleased with our results for the quarter. Call. Execution was very strong, including strong sales results and continued product innovation. Customers continue to consume Call.
We will now
begin to discuss
more Datadog, both in terms of usage and the cross selling to newer products. Our continued execution throughout the challenges Call of 2020 give us even greater confidence heading into 2021 and the importance of our solutions will only be heightened Conference Call. We are pleased to announce that we are continuing to reinvest in our business and are very excited for the year end Call for the year ahead, sorry. Finally, we would like to thank A. J, who is having his last earnings call Call with us today at Datadog.
I'm sure our investors have appreciated his contributions as much as we have. And with that, we will now open our call for questions. Operator, let's begin the Q and A.
Call.
First question, we do have Sanjit Singh from Morgan Stanley. You are now live.
Hi. This is Mark Rendy on for Sanjit. Thanks for taking my questions and congrats on the results and and continued strong growth here.
First, I just wanted to quickly
get an update on the headwinds you're seeing at the top line from the lower expansion you saw last summer. Seems like those trends have largely turned around and we should expect another quarter or 2 to kind of work through those impacts. I guess my question is, as we get into the back half of next year and The growth comps become easier. Should we be expecting the combination of easier growth comps and ramping kind of products and partnerships with like Azure Call to result in an acceleration of growth. Is that an appropriate way for us to be thinking about it?
I think that we've given our guidance taking into account all of the potential upsides in risk, but you are right. The headwinds created in Q2 do create a drag on the revenue growth as we talked about Call. Through Q2 of next year, while we are not providing that quarterly guidance through next year, we expect That headwind in terms of the comp to abate in the second half of the year.
Got it. Helpful.
And then maybe just on the 2 acquisitions announced. So On the security side with screen, you're building out quite a portfolio now across observability and security at Datadog. And I guess my question on screen is kind of how does this integrate with the core Datadog platform? How does it work with core Datadog versus being a standalone functionality? And then On the Timbre purchase, what's the need for an observability data pipeline in the platform?
Can you Help us kind of better understand what Timber is bringing to Datadog and in the platform and why customers really need this functionality. Thanks so much. It's really helpful.
Yes. So I'll take the questions on M and A. So the on the screen side, what's really interesting is The focus is application security. And application security is one of the areas where The conflict, I would say, between application and that basically ops and security is the most present. And the responsibilities are not really clear cut in there.
We think it's one area where we can show particular strength because our APM is already deployed, it's already in the heart of the application and we can inject Security Protection and Detection Indira Directly. So we think this is a product will make a lot of sense to our customers that are using APM and that's going to be the flow the same way basically. So that's for the timber Call in Vector, which is a product. What's really interesting there is, we hear and we see from customers over and over again that We have a number of different data sources that produce logs in particular, but also other kinds of observability data. And many of those sources are legacy system, log management systems, for example.
And one thing they want to be able to do is to aggregate all that data before it leaves their own network environment, Make sure they have the right privacy controls on them, so they can filter PII, for example, and things like that. And then decide to wrap this data to us, for example, like to our cloud service, but also maybe to other places, maybe to an archive they want to keep in house. So what we think this would allow us to do is to satisfy that need from customers, make sure they are fully in control of the observability data Call. And make it a lot easier for customers to in the end send us all the data that is relevant to them. Great.
Thank you.
Call. Next question comes from the line of Chris Merwin from Goldman Sachs. You are now live.
Okay. Thanks so much for taking my question. I wanted to ask about new land. I think you called out that 75% of Those lands are with 2 or more products. So beyond infrastructure, can you give us a sense of where you're seeing the strongest traction more recently with the rest of your suite?
Thanks.
It's easy. It's pretty much in the order of introduction of the products. So the most mature behind that are APM and logs that are, I would say, neck and neck in terms of which are the other ones that are getting attached first. And then you go one step down to Synthetics and then you go one step down to NPM And then you go down to security. So that's the order, which by the way, I think is a question we might get later.
But We're planning to invest a lot more because we see so much success with that platform approach. We see all these products have a Pretty interesting growth curve. And we think there's a lot more prominent space for us to cover, which is why we are aggressively billing good team and hiring and we're also proceeding to these acquisitions. Great.
Thank you. And just a follow-up. If we look at Billings, I mean, on a pro form a basis, I think you said it was up 61%, RPO CRPO was up in the mid-60s, but then the revenue guide for '21 is in the high 30s. So I realize billings aren't going to factor in usage, but can you help us think about how to reconcile the really strong billings growth we saw exiting 2020 and with the revenue growth guide for 2021? Thanks.
Yes, I think we had a strong new logo. We also had, As we mentioned, an extension of the duration of billings and contracts from our clients. So those were some of the factors that caused The strong performance, we try to get everyone sort of back to the revenue growth and then the linearity within the quarter, which One can look at ARR. Because of the variability in billing and RPO due to billings, but we did have Strong new sales as well as the extension of duration in the quarter, as you mentioned, which contributed to that performance.
Understood. Thank you.
Next one On the line is Sterling Auty from JPMorgan. You are now live.
Yes, thanks. Hi, guys. Wanted to revisit the security topic again. And traditionally, when we think about WAF adoption, that's usually been the security, CISO organization kind of driving that adoption. RASP is a newer area and what I'm curious is, do you need a dedicated security sales force to properly penetrate the opportunity Or is there enough buying decision and influence coming out of the DevOps areas that your existing sales force can to adequately push the security products that you have.
So the short answer to that is we don't know yet. And we First of all, I mean, the deal is not closed yet, right? So we're spending and sticking in a hypothetical with the company the companies are not merged yet. But the way we're seeing it is by starting from an APM product, We really lowered the friction that is involved in deploying an application security product, which typically is the problem you have. Like When you try to deploy a RASP product, there's a high friction to deploy and the person who wants to deploy it is not the person who actually has the authority to do it or actually manages the servers, manages the application.
And we solved that with Datadog. So we think it opens up new avenues of frictionlessly deploying those products. Now, how we translate on the go to market side, if we need to have specialty sale, we don't know yet, and we're open to it.
All right, great. And then one follow-up would be just in the 2 plus products, you mentioned kind of the land and the adoptions by the maturity curve. But what I'm curious about is, are you seeing the use cases, especially for log and APM driving into newer areas than what you saw, let's say, maybe 3 or 4 quarters ago. Are you getting expansion of those products in particular in new areas of your customers?
So those products are still expanding a lot, right? So the adoption curve for our customers, They usually start small and then they grow and they expand the products to more and more and more of their business units and various activities. And so logs and EPM are not different, like they keep growing with customers that way. So even when we say 70% of the customers I have adopted the product, there's still a lot of growth to be had within those customers. Got it.
Thank you.
Call.
Next one on the queue is Brad Zelnick from Credit Suisse. You are now live.
Great. Thank you so much and congrats on a strong end to a crazy year. Thank you. Ali, my question is on timber. Yes, for sure.
My question on timber, is the idea of vector to be an agnostic data pipeline and to be able to feed data to any observability platform. And in that case, how should we think about then rolling that into your offering, Potentially create coopetition, if you will, amongst observability platforms? Or am I not thinking about it right to express it that way?
I mean, you're right. I mean, it's important for like if you want customers to send all the data from all the sources, they You have to have some flexibility to send it to various places, right? So that's actually part of the mix there. We think it It actually makes sense for us to do it. Obviously, the integrated experience with Datadog will be Fantastic.
And so that it makes the most sense and it is the most interesting from a value perspective to Cinerating Datadog. But it is important for this to be open and to cater to the various use cases where our customers have another destination they want to consume the data or another source they want to add or some flexibility to filter on the fly with this end. In a way, you can see that as an extension of log in without limits that reaches back into the customer's infrastructure.
Got it. Thank you. And maybe a follow-up for David. David, how should we think about the level of sales hiring this year and the ability to ramp reps on the entire portfolio, which has expanded quite significantly?
Yes, we've been successful last year as well as our plans for this year and ramping sales higher, slightly ahead of revenues. So we've been as we talked about in the 60s, we have plans to do it again. And as we've talked about, it involves Both expanding into new geographies, it involves building out the teams within geographies where we've been already successful. And it's what we did last year and believe we can do it again the next year.
Great. Thank you, guys.
Call. Next one on the line is Mohit Khosha from Barclays. You are now live.
Hey, guys. Thanks for taking my question and power off for my congrats on a very strong quarter as well. So my first question is around the Mendix deal that you guys announced last week. So So wondering if you can give us some more color there. It sounds like this is Mendix standardizing on Datadog as its observability platform.
I think the release also mentioned that You guys replaced the existing incumbents, which were like 5 or 6 tools that the customer was using. So If you can go into some sort of like the dynamics of your land there or maybe you're already there and expanded from there, But any more color on that customer will be very helpful.
Yes. I actually don't have much more color I can provide because I'm not sure what I can speak to publicly. We didn't prepare anything for that. But interestingly enough, this was not one of the customers we mentioned in the rest of the call in the prepared notes.
But I think as Ali has mentioned, it happens to be a press release, but it's typical of what has been happening with the expansion of the products across the platform where most of the motion is landing smaller and then expanding given the value of the platform to across the product set. So it's a typical type of motion.
Understood. My follow-up question is for David. So David, in terms of So I think you followed up the record new ARR in Q3, but another strong quarter here in Q4, Right. So if I I mean, obviously, we understand the puts and takes to billings and RPO. But if I just look at ARR, it seems to be things coming together very nicely after sort of like a slight or rather dip in Q2.
So like how should we think about the guidance? I know this question was already asked, If I sort of like compare that to next fiscal year guidance versus really 2 strong quarters of ARR ad, can Can you help us reconcile that?
Yes. As we said last time, and it's a typical approach, there's Lots of positives and we're very proud of it, but we continue to take a conservative approach towards guidance, given the uncertainty in the world from COVID and what might happen to enterprises. As we said, we see a less we've seen a less volatile world Call in terms of both the growth of client usage and new logos, but continue to remain prudent and conservative when we provide guidance as we have in our quarters as a public company.
Yes. One thing I will say is, When we look at our metrics internally and our usage metrics in particular, those are still noisier than they were before the pandemic. And that's in because they basically track the way the various economical impacts of the pandemic ripple through the world and the various layers of the economy. And so we want to be a little bit cautious there. People's behaviors have changed too obviously this Tier.
Like it's fairly different from what it was the year before. An example of that is typically at the last year or the last week of the year, There's a drop in activity because pretty much everyone takes the week off and some companies turn off their development environments and things like that. This year, it was more pronounced, I think, because many people hadn't taken any time off during the year and everybody took their time off at that time. So we want to be a little bit careful about what we will predict in the future. We've learned in Q2 that the numbers can change fast as due to the economy happen.
Okay. Very helpful color guys. Thank you.
Call. Next question comes from Matt Hedberg from RBC Capital Markets. You are now live.
Yes, great. Thanks. This is actually Matt Swanson on for Matt. Olivier, the strength in multiproduct adoption has trended well throughout the year. I know we talk A lot of times about your opportunity being greenfield rather than displacement.
But when we start to talk about more and more customers adopting more and more solutions, Is this leading you into more of a displacement cycle? And how is that kind of affecting your go to market strategy and the sales cycles for those upsells?
Yes. We still, I would say, just as dominated by Greenfield as we were before. And I think it's going to be the case for for the foreseeable future, which is why a lot of what we're doing today is investing in building more products and
Yes, that's helpful. And then I know security is a newer opportunity, but could you touch on any Changes you've seen following Sunburst, maybe even outside of security. It feels like there might be some elevated concerns for enterprises around observability and just kind of a renewed focus on knowing what's happening in their environment.
Yes. Well, it's both a challenge and an opportunity, right? I think The whole world has asked themselves what was happening with their software supply chain, what they were running, which is good. I think it opens some opportunity. There's some, I would say, minor short term opportunity because we do see some customers that want to replace their network monitoring.
Call. And our network device monitoring product is fairly new, but we see some interest in that for that reason. I think longer term, There's definitely a growing problem that is understanding what's running, understanding your supply chain, understanding what your application is doing, And that's why we're investing in security. I think there's going to be a long term opportunity there. So maybe short term some replacement there, but The real opportunity is the longer term and what we can help enterprises basically understand what's going on in their network and in their applications.
All right. Thank you.
Next question comes from Jack Andrews from Needham and Company. You are now live.
Hi, good afternoon. This is Con in for Jack. Can you provide some color on how your relationship with Azure is progressing and expected ramp time in 2021? How should we be thinking about new Logosys contribution partnership compared to your organic code in motion, given Microsoft's leverage, enterprise leverage?
It's still not live. It's still in preview. So So we have some customers that have limited access to it. And we're expecting this to be live in the first half of the year, but we don't fully control it. So there's still a few things that need to happen for that.
We look, it's hard to tell what the impact is going to be. Hopefully, we do expect it's going to have a positive impact, but I don't want to tell us before it happens. What I will say though is that we already got great feedback from legacy customers and prospects that were already in our pipeline So we've seen a few large customers already react very positively to that. So we are I would say we're already pretty satisfied with the impact.
Thank you. That's helpful. And can you talk about some of the gains you're seeing from customers who adopt solutions from your marketplace in terms of sales cycles and ease of use? Are you seeing any changes in like cohort behavior given that these customers can derive value from your platform more quickly?
Yes. So we look, the marketplace is fairly new, right? So it's still quite a bit that needs to happen in terms of the offering there and the breadth of the offering, I would say.
Call. Oleg,
I think you're not clear anymore.
Am I on mute? Sorry.
Yes, you're not clear. Okay.
All
right. Let me try again. I was saying that the platform is still fairly new at the marketplace, But we do see some customers that are already adopting applications through the marketplace and completing their Datadog platform with software that we haven't written in house, which is very, very interesting. And some of these marketplace deals are actually fairly meaningful. So this is I would say this is an encouraging sign.
Again, there's still a lot of work to be done, a lot of building, a lot of partners to recruit on the platform. So Call. Still fairly early, but we have some very good validating signs very early on.
Thank you. Appreciate the color.
Call. Next one on the queue is George Iwanyc from Oppenheimer. You are now live.
Thank you for taking my question. So Olivier, kind of following up on the strong multi product adoption, Are you seeing any consolidation of the number of tools at your customers and kind of just a broad look at the overall competitive landscape?
Yes. So we definitely we mentioned a few examples of customers that are consolidating on us, right, because They don't want to have their teams jump between tools. They don't want to have separate tools between the teams. So we definitely see that. In terms of the competitive landscape, it's a bit boring in that we haven't seen any noticeable change in the past year, I would say.
So Pretty much the same situation as it was before, where the bulk of the opportunity is greenfield. A lot of our competition is open source to yourself. And then occasionally, we're going to have some large wins from customers that already had something before and switched to us, That's not the dominant question.
All right. Thank you. And then, David, when you talked about the duration extending a bit. When you're looking at your guidance, do you expect that to either flatten out or start to contract maybe later in the year? We think that can be episodic with, as we talked about, with the particular quarter and the contracts that come up.
There hasn't been any change in strategy. Our strategy is to get annual commits and to offer mainly upfront billing with on demand. That's still the dominant way to go to market. So what happens in the variability is some clients want a multiyear arrangement or they want a
Call. Next one on the line is Bhavan Suri from William Blair. You are now live.
Thanks for taking my questions guys
and I'll echo my congrats. That was a solid quarter. I guess I just want to touch a couple of quick things here on Synthetics. You started charging for Synthetics. I think it was correct me if I'm wrong, Q3 2019.
You've talked about seeing solid traction. Just want to understand what the growth has been in that business specifically, Attach rates, maybe how it's trending relative to your expectations, because you did bring up a little bit in the call, but we didn't get much color. I'd love to hear how that's doing.
Yes, it's going very well. As I think we talked about, the size and Growth of the products is really aligned to when they were initiated. And we said last quarter, we're having tremendous success that Synthetics was Multiple tens of 1,000,000 of dollar type customer early in its growth, had very strong adoption and it's and as we talked about sort of the number 4 product in terms of the size after infrastructure logs in APM together. So it's we've continued to see very strong reception as part of the overall platform.
Yes. And look, we're very as we said as I said at the earlier, Network Monitoring and RAN, which were introduced after Synthetics, Both have a direction of very similar growth curve and
a very good growth curve.
So we're optimistic about all those products. Look, the curves might differ a little bit between the products because they have different levels of friction, they have different levels of image applicability and blood maps that have different depth, I would say. But overall, we so far, we don't have any DUDs in our platform. So we feel good about that.
Good. Good. Absolutely. And then one other one from me. You disclosed this metric and maybe I got it wrong, but I don't think you've given the 1,000,000 customer count in previous quarters.
I'd love to understand how that trended through the year and if you saw a budget flush in December, which might have driven a jump in 7 figure deals.
Yes, we said that we would be delivering that once a year and providing some color. So it's the end of the year. We as I think we told you, we saw steady growth of that in the year. I think it sort of mimicked The rest of the effect in the business where those that type of evolution either from land or expand was more difficult in Q2 and improved throughout the year commensurate with our new logo and our expansion.
Call. Got you. Got you. That's super helpful. Thanks guys and really nice job.
Appreciate you taking my question. You're welcome.
Call. For the next question, we do have Pat Walravens from JMP Securities. You are now live.
Thank you. This is Joe Marincic on for Pat. I was going off that last question. I wanted to dig in on those larger customers. I'm just wondering, has your conversations changed at all with these larger customers, maybe just how you're approaching them?
Thank you.
The conversation hasn't really changed much. I think it's all in continuity with what has happened in the past, which is that those customers are adopting more and more of our products and they are deploying us more and more broadly and they themselves are getting deeper and deeper into the cloud. So the boundary is between customers that are 1,000,000 plus or would be 7,000,000, I mean, it's arbitrary, but We have a large number of customers right above it, lots of customers right below it, and we keep pushing customers up basically. Call. There's nothing new or different there.
I think what this speaks to is customers continue to adopt more of our products and more of our platform and they continue to move to the cloud. Thank you so much.
Next one on the line is Brad Weyback from Stifel. You are now live.
Thank you very much. Ali, traditionally, you've You talked about the frictionless adoption of the platform as being a key focus. So as you continue to build out into new areas, How important is it to maintain that frictionless type of environment versus taking on some more difficult problems that may include deeper sales efforts upfront. Thanks.
Well, we're okay with both, right? But we can also there's a lot we can still do to play to our strengths and we're very fast on covering the full spectrum of problems we can solve in a completely frictionless way. So In summary, especially security, like it's possible that we will need different kinds of sales and I would say a bit more frictionless deployment. But we're not done with the addition of frictionless products and the one that we have today are still very far from being fully penetrated and able to add our customers. So there's It's still a very long runway for all of
that. Great. Thanks very much.
Next one on the line will be Michael Turits from KeyBanc. You are now live.
Hi, David and Oli. One of your competitors has made some very extensive changing to change their pricing structure. Are you seeing any impact from that or any pressure to make any kinds of changes structurally In the way you press?
We haven't seen any developments there. No, I think it's and look, it's still possible that Customers want to change the way they consume services and say, but we haven't seen anything so far. So we're As I said, the committed landscape is boring in a good way so far.
And David, just a quick housekeeping. You talked about billings getting some boost from duration extension. Can you quantify that for this quarter?
They're both in contract and billings. They were both a couple of months. So both of them had been sort of in the 7 to 10, 12. And so they both extended a couple of months. But again, we want to caution everybody that that Call.
May be related to the bills that went out at the end of the year, etcetera, and we don't expect any real changes in the way we're sort of going to market and interacting with our customers.
And what's that invoicing duration on average now? What's been roughly?
That range has been sort of in the 6 to 8 range and the contact duration has been a couple of months longer than that and they both expanded. But again, we don't we're not drawing conclusions about 8 on 1 quarter. I'm cautionary but
So it has been 6 to 8 and it was up a couple of months this quarter on invoicing duration. Call.
Okay. Thanks.
Next one on the queue is Greg Moskowitz from Mizuho. You are now live.
Okay. Thank you. Hi, guys. So it's great that the usage trends were good again this quarter and that you're now approximately back to pre COVID levels. And what I was curious about is now that we're another quarter removed from the Q2, just to get your thoughts on the likelihood of a similar spike in cloud optimization reoccurring at at some point?
In other words, do you think that we would probably need to see another exogenous shock or long tail type event for usage to move around materially in any given quarter.
So I don't have an even what's going to happen to the vaccines And the rest of the pandemic, so I'll differ on that. In terms of the cycles of optimization, they happen from time to time for more customers. Now whether they all got on the same schedule now because they were optimized at the same time, I don't know. I don't think all companies work the same way. But again, We don't know.
We want to be a little bit prudent with our numbers because as I said, they are a little bit noisier than pre pandemic, Call. And we want to set the right expectation there.
Okay. Thanks, Ali. And then just David, any changes to average deal sizes this quarter across either new or existing customers?
We did have more an increase of the new logos. Broadly speaking, we have some range of that. So we talked about that was increase of the average spend with our customers as they grow with us as part of the land and expand. All right. Thank you.
Call.
Last question comes from the line of Yoon Kim from Loop Capital Markets. You are now live.
Thank you. So Ali, there was an earlier question on the impact of SolarWinds and Sunburst. Are you seeing that event driving closer collaboration between DevOps and Security Ops. And is that what's driving somewhat of a wait and I'm sorry, I think you got cut off.
Should we take the next?
Yes. Maybe, operator, we end the call here.
Call. Sorry, we're ending the call. Yes. So thank you, everyone. Again, I'd like to reset the fact that we're very pleased with the performance in the Q4 and as well as the performance for the full year.
Call. And as a closing word, I am very proud of our execution, and I want to thank our employees for their hard work and their high output is what has been a difficult year for most people. One thing that's important to remember is that we are more critical to our customers than ever before. And as the move to cloud is proving to be truly essential. So I and everyone at Datadog are excited to continue to make their lives easier and to deliver value to them in 2021 and in the years to come.
So thank you all.
Ladies and gentlemen, this concludes today's conference call. You may now disconnect.