Hello, everyone. Welcome to the Locals Second Quarter 2021 Results Conference Call. This event is being recorded. At this time, all participants are in a listen only mode. After the D'Loco management team concludes their personal remarks I'm going to turn the call over to De Loco.
Thanks, operator. Welcome to our 1st quarterly earnings conference call after our IPO. As a reminder, this event is also being broadcast live via webcast and may be accessed to the Loco's website at investor.dinocal.com, where the presentation is also available. The replay will be available shortly after the event is concluded. Before proceeding, let me mention that any forward statements included in the presentation or mentioned in this conference call and are based on currently available information and Villocal's current assumptions, expectations and projections about future events.
While the company believes that their assumptions, expectations and projections are reasonable in view of currently available information, You are cautioned not to place undue reliance on those forward looking statements. Actual results may differ materially from those included in the local Presentations were discussed in this conference call for a variety of reasons, including those described in the forward looking statements And read the past sections of the Locals registration statements on Form F-one and other filings with the Securities and Exchange Commission, which are available on the Locals Investor Relations website.
Now, I
will turn the conference over to Serafenka Naovich, our Chief Executive Officer.
Hello, everyone, and thanks for joining our Q2 results conference call. Today, I'm joined by Sumita Pandit, our Chief Operating Officer and Dio Cabrera Kanai, our Chief Financial Officer.
This is
our first earnings call after our IPO on June 3, 2021, and we are excited to present an update on our business, and we thank you for your interest in our conference. Let's get right into it on Slide 3. We are aware that some of you are joining us to hear our story for the first time. So, we are providing a recap of who we are, what are the floorings we're addressing for our merchants and what we believe is our investment market. We will then provide an update on our vectors of future growth, followed by a review of our financial performance.
We will leave time for a Q and A session at the end. So who are we? Delocal enables global merchants to connect seamlessly with billions of emerging market consumers. Our platform, 1D Local, presents a single API, single integration and single contract solution to our merchants. We are entirely B2B focused and we are proud to count some of the largest global merchants as our customers, Such as Microsoft, Rappi, Kuaishou, Mailchimp, Wikimedia, Indriver and Wix.
Today, our infrastructure supports our merchants across 30 emerging markets in Latin America, Africa and Asia. Now to the results. The Q2 has been our best quarter ever. Total process volume, PPV, Grew 3 19 percent year over year when compared to the Q2 of 2020, reaching $1,500,000,000 during the quarter. Our TPV this quarter represents a milestone for the company as it's the first time we have surpassed 1,000,000,000 in a single quarter.
As you may remember, we grew our TPV 139% year over year in our Q1 of 2021. So our growth has continued to accelerate both year over year as well as quarter over quarter. Our revenues in the Q2 of 2021 increased to $59,000,000 representing 186 percent year over year growth compared to the Q2 of 2020. Our business continues to benefit from cost discipline and efficiency as we continue to maintain our adjusted EBITDA margin along with high growth. Slide 4.
Let us briefly compare our Q2 2021 performance visavisq1 2021 as well as full year 2020. We have improved every financial metric we have discussed with you. Our 2nd quarter revenue of $59,000,000 is 46% quarter over quarter growth versus $40,000,000 in Q1. Our Q2 2021 revenue growth of 186% compares to 124% in Q1 and 88% in full year 2020. We have previously highlighted the net retention rate metric As a key KPI, we obsessively struck.
We achieved 196% net revenue retention in Q2 2021 versus an already impressive 186 percent in Q1 2021 and 159% in full year 2020. Our adjusted EBITDA margin in Q2 2021 remained stable at 44% in comparison with our adjusted EBITDA margin for the Q1 are higher than our Q2 2020 adjusted EBITDA margin of 40%. Merchants and consumers continue to evolve on their behaviors as the pandemic goes through its different stages in the multiple countries we operate in. We are seeing more digitalization, less cash and wider adoption of alternative payment methods. We believe these new consumer behavior changes are here to stay and will continue to have a positive effect on our business.
During this quarter, we have seen continued growth in our business from both existing and new merchants using our platform. Our global employee base has continued to thrive and will remain focused on serving our merchants. We have embraced a hybrid model of work, office or home, as we continue to be flexible about where our employees choose to work from. This is not new for us as even pre COVID, we had a flexible approach to physical location, given our global roster of merchants For example, the 3 of us on this call today are based in different locations. I am calling from Israel, while Sumita is in California and Diego is in Uruguay.
We have continued our efforts on the expansion front, Growing our presence in Africa and Southeast Asia. We have launched 4 new countries in the first half of this year. We have added 10 plus new merchants in the Q2 of 2021. We continue to benefit from the diversification of our business across verticals. Some verticals such as retail, streaming, advertising saw accelerated growth as business benefited from post pandemic return to work and the gradual opening of economies.
Our margins have remained stable in comparison with our previous quarter, even with continued investment in our infrastructure and people. We have continued to hire and strengthen our employee count in key functions. The headcount in the local grew 100% year over year. We see tremendous opportunity in the markets, merchants and products that we serve, and we intend to continue to invest in our people, platform and technology as we pursue a path of growth. Our disciplined approach to growth and profitability till date has provided us with a unique position.
We intend to continue investing in growth and therefore our margins may decrease in the coming quarters. We will maintain our discipline to ensure that every new dollar we process will contribute to our margin. Slide 5. What are the problems we are addressing? There are 3 primary challenges that we are solving for our merchants.
First, payment methods are local by nature and very diverse in the 30 countries we serve. On top of that, we are seeing A trend of continued fragmentation as consumers adopt newly available payment methods. Cash methods are getting replaced by digital payment methods, offering even more opportunities for consumers to participate in digital online commerce. Merchants are keen to access this rapidly growing end market without building the payments for themselves. 2nd, achieving healthy conversion rates While keeping fraud under control is a challenge in emerging markets.
We deliver high conversion rates and lower friction through automatic validation and dynamic routing transactions to multiple acquirers and payment methods. And third, We make the complex simple for our merchants. For those of you who have traveled to any of the markets we serve, you will know that no two markets in this region are the same. We enable our merchants to keep up with the changing regulatory and tax framework in emerging markets. Slide 6.
As you may remember, we offer both paying and payout capabilities to our merchants. A typical fund flow for a paying transaction from an emerging market user to a global enterprise merchant Requires smart routing, payments processing, withholding tax collection, FX management and merchant fund settlement. A typical payoffs fund flow in the opposite direction from a global merchant to an emerging market user, Imagine, if you will, a ride hailing company driver or a food delivery worker requires user payment disbursement, income tax management, FX management, payments processing and merchant fund collection. Our platform enables all of this By leveraging our connectivity to 600 plus local payment methods, including cards, bank rails, wallets and alternative payment methods as well as local acquirers, banks and non financial institutions. We are not an acquirer ourselves and instead Connect to multiple acquirers in the local markets where we operate.
We have recently launched issuing as a service to our global merchants. We have launched our first pilot with a merchant and expect this product to be highly complementary to our current product offering. Sumita, over to you.
Thanks, Seba. Slide 7. Our business benefits from strong industry tailwinds, Such as the increasing globalization of online commerce the rise of the digital economy along with the rise of digital goods That move even more quickly across borders than physical goods. The aspirational middle class that is expanding and is keen to buy the products and services that users in the West Certain developed economies have always had access to, purchasing power continues to expand in these countries and there is a trend towards equalization of purchasing power that is driving global consumption trends. Global merchants are meeting their own growth forecasts they have promised their investors By going outside their domestic markets to pursue growth.
As a result, traditional borders of commerce continue to blur. We therefore grow organically with our merchants. The complexity of the markets we serve makes our solution powerful. Slide 8. We commissioned a market study by AMI to measure our addressable market in the countries we serve.
E commerce volume in the countries we serve was estimated to be $1,200,000,000,000 Of which $400,000,000,000 is pay ins and is expected to grow at a 27% annual growth rate And $800,000,000,000 is payouts. AMI expects the share of payouts to increase versus pay ins, which implies an even higher percentage growth for payouts than 27%. This includes both cross border and local to local e commerce transactions. This does not include China e commerce volume because we process minimal volume of payments to China. Also, not all of this volume is comprised of global merchants.
However, RTBV at $1,500,000,000 for the This quarter is a very small fraction of the opportunity ahead of us. We grew RPV an impressive 3 19% And year over year in our second quarter, we grew 139% year over year in our first quarter. In the first half of twenty twenty one, we achieved US2.4 billion dollars in TPV, 15% more than what we processed on a 2020 full year basis.
We have 3 primary vectors of growth: Commercial efforts, product expansion and geographic expansion. On the commercial effort side, we are focused on 3 levers: Organic growth of our merchants, our ability to cross sell through account management and our ability to add new clients. On the product front, we continue to enhance our product portfolio with improvements in our features for paying and payouts, together with the development and launch of new product lines. On the geographic expansion vector, We are constantly deepening our presence in the countries where we currently operate, together with significant efforts to expand our offering into new countries. As an example of the latter, we have added Vietnam, Malaysia and Guatemala to our platform in Q2.
Our financial results are a reflection of the power of our platform, the operating leverage of our business and the stickiness of our merchant relationships. Our revenue growth Plus EBITDA margin, the rule of 40 as some of you may call this metric, was 129% in 2020, 168% in Q1 2021 and 2 30% in Q2 2021. We believe that the strong cash flow generation of our business also supports an inorganic strategy that will accelerate our time to market. We plan to pursue inorganic opportunities to accelerate any of our 3 growth vectors, including commercial efforts, products for geographic expansion.
Let's double click on these three growth vectors. Slide 10, commercial vector. We saw expansion in our relationships with existing and new merchants. We are actively targeting globally, including in China that are looking to expand outside their local market and expand into Latin America, Africa and Asia. Our net retention rate, as shown on this slide, is a function of organic growth of our merchants, Our increase in share of wallet of our merchants, increase in products per merchant, increase in countries per merchant And increase in payment methods per merchant.
We continued to improve our net retention rate, 196% in Q2 2021 by improving our commercial efforts with our existing merchants. We calculate NRR by measuring the dollar revenues we earn from existing merchants we had on our platform on a year over year basis. Therefore, dollars 100 of revenues in Q2 2020 from the same set of merchants became $196 in Q2 2021. This is a key KPI we obsessively measure as it indicates the strength and predictability of our merchant relationships. We've onboarded 10 plus new merchants this quarter, Including a merchant that is a U.
S. Content provider that launched in 13 countries with us, change.org, A global short video sharing app and a social network platform that develops a lip Thinking video that launched in 4 countries with us. Revenues from new clients was $19,000,000 in Q2 2021 versus $1,000,000 in Q2 2020. Revenues coming from merchants onboarded in the last 12 months are considered under new clients for this KPI. This is a rolling measure for a year over year comparison.
Slide 11, Product Sector. Our product innovation journey is never static. Emerging markets are always changing and we believe we need to remain agile as it is our biggest competitive advantage. In this quarter, we continued to bring enhancements to our PayIn solution with new features Such as the flexible scheduler enabling dynamic fund transfer, we improved our tax manager to allow tax Handling by payment methods, both debit or credit. We added new integrations to add redundancy in our card processing in And we added new payment methods.
We also enhanced Our payout solution, expanding our instant payouts in more countries. We added direct connections with new partners and banks And we went live with fixed mobile app in Brazil through our own APK. We improved our fraud and data capabilities with new machine learning models tailored for retail and gaming verticals. We added profiling and fingerprinting tools and went live with device ID among other KYC improvements. Our issuance as a service solution Enables merchants to create new lines of revenue and easily issue prepaid cards in local currencies To reach millions of consumers in emerging markets.
Slide 12, geography vector. We've added 4 countries to our network in the first half of twenty twenty one. Our strategy is not to innovate in a vacuum and to the extent possible Have a merchant in waiting when we open a new country. This is an example of our disciplined growth strategy. Our expansion strategy is both merchant led that is we go where our merchants ask us for a solution as well as the local led that is markets where we know that there will be demand.
We are not dependent on any single country for our performance. We also don't forecast our performance by country. We are solely focused on measuring our performance by our merchants. Slide 13. We see strong growth across verticals with a 3 19% year over year TPV growth as our business benefits from diversification.
Our business model is not dependent on the performance and outlook of any single industry vertical. We see Continued growth in verticals such as ride hailing and travel that started seeing strong return in volumes in the Q1 of 2021. We are also seeing accelerated growth in multiple verticals such as streaming, retail, advertising and financial services. I'm now going to hand it over to Diego to review our financial highlights.
Thanks, Sumita. Let's start with Slide 15. Since we started our operations 5 years ago, We have, on average, almost doubled our TPV year after year. We see an acceleration in our TPV growth with 3 19% in the 2nd quarter of 2021 compared to 60% in the fiscal year 2020. This growth benefits from specific verticals such as ride hailing and travel that were affected in Q2 2020.
We are also seeing tremendous growth in all the other verticals at the streaming, retail, advertising and financial services. Let me highlight that even in Q2 2020, during the heart of the pandemic, We have still grown 17% year over year. While we expect to see continued strength in our business in the remainder of the year, The percentage growth mainly normalized as the comparable quarters in the second half of twenty twenty had already seen significant growth. Let's move to Slide 16. Our revenues in the Q2 of 2021 reached US59 million 186 percent year over year growth from Q2 2020 and 46% quarter over quarter growth from Q1 2021.
Our revenue over TPV ratio or take rate was 4.1% in Q2 2021 That was 4.3% in Q1 2021. This is equal to the take rate we had in 2019. This ratio changes based on the underlying business mix. In 2020, PayLink had swung to a larger portion of our overall business, resulting in a higher revenue over TPV ratio of 5%. This ratio also decreases as the volumes with some of our largest merchants decrease, Given that we set pricing tiers by volumes in our merchant agreements, higher volumes with our largest merchants typically decreases the ratio, But it's great for our business as we bring incremental EBITDA.
Let's switch to Slide 17. We are very pleased with our continued improvement in adjusted EBITDA. In Q2 2021, Adjusted EBITDA grew to $25,900,000 2 13 percent year over year growth and 45% quarter over quarter growth. Our adjusted EBITDA margin remained stable at 44% since last quarter and improved 384 We have achieved this while we have continued to invest in our people, platform and technology. We intend to continue investing in growth and therefore, our margin may decrease in the coming quarters, maintaining our discipline to drive profitable growth with every additional dollar that we process.
Cost of services dropped from 2.6% of TPV in the Q2 of 2020 to 1.7% of in the Q2 of 2021, mainly as a result of business mix. Operating expenses grew $11,200,000 year over year, mainly driven by expenses related to the secondary portion of the initial public offering for $3,000,000 stock based compensation for $2,100,000 and salaries and wages That was $3,700,000 as we doubled our headcount and brought key talent on board. Let's continue with Slide 18. Of the 186 percent year over year revenue growth in Q2 2021, dollars 20,000,000 came from existing merchants And MXN 19,000,000 tensor million merchants. The comparable numbers for Q1 2021 were MXN 15,000,000 and MXN 7,000,000 respectively.
Revenues from existing merchants are those revenues that are driven by merchants that were already processing in the same quarter of last year. And revenues from new merchants are those revenues that are driven by merchants that started operating with us after the same quarter of last year. As mentioned, our net revenue retention rate continues to improve with 196% in the Q2 of 2021 Compared to an already outstanding 106% in the Q1. Switching to Slide 19. When we look at our KPI per merchant, we see that they have sequentially continued to improve.
The average number of Can you spell merchant in the Q2 of 2021 with 7 compared to 6 in the Q1. Given that we have already built Our payments network in 3 countries has very significant capability to continue to bring our merchants to new geographies. And the same applies to the payment methods for merchant. We reached 62 compared to 63 in the Q1, while we offer more than 600 payment methods in the countries that we operate. With that, I will turn it back to Sara to conclude.
Thanks, Theo. On Slide 20. In conclusion, our 5 strengths are as follows: 1st, we have a large and expanding addressable emerging market ecosystem 2nd, we have a direct integration with some of the largest online merchants in the world. 3rd, our scalable single API technology infrastructure Makes it complex simple for our merchants. 4th, we are diversified across verticals and clients.
And 5th, Our rapid growth is combined with our disciplined profitability, and this is just the beginning. We continue to remain focused, Humble and agile as we enable our global merchants to connect with billions of emerging market users and execute on our growth strategy. Thank you for joining us today. I will now request the operator to open it up for questions.
Thank you. Our first question comes from Jorge Curie with Morgan Stanley. You may proceed with your question.
Hi, good afternoon everyone and congrats on the numbers. I have two questions if I may. The first one is on Your new merchant growth of 19,000,000 Was pretty spectacular, more than 2x what you did in the previous quarter. Can you give us a little bit of a sense of who those new merchants are? How big can they be?
Could any of them potentially be one of your top 10 merchants? That's evidently a very large uptick In new merchant growth, I'm assuming there's some really large clients there. And then the second question is on Your net revenue retention rate of
196
Is evidently well ahead of what you did last year, Well ahead of the soft guidance you have provided of around $150,000,000 $160,000,000 How do you see this number trending in the second half of this year? Thanks.
Thanks, Jorge, and thanks very much for joining us. So on your first question, I think an important clarification to make is that this It's a trailing metric. So we are taking into account every customer as new merchants that weren't there a year ago. So you'll see that that number continues to evolve. Having said that, yes, this was a very strong quarter.
Sumita touched on her remarks on some of the merchants we've been able to win, including And for us, Jorge, the What we believe is more important is the trajectory rather than the starting point. Yes, we are extremely excited of these customers we've been able to onboard, But having the ability of onboarding them is day 1. Then it's where we need to make sure we are continuing adding value into new geographies, new products, And that's where our net revenue retention starts to triggers and starts to compound. So we are definitely excited with the current ones we've been able to onboard, But hopefully, we'll be able to see their growth in the next many quarters to come. And on your second question around net revenue retention, Sumita, do you want to take it?
Yes. Sure. Yes. Happy to start out. So I think, Horae, the question I want to make sure that we understand the methodology So when we say revenues from new clients and that number was $19,000,000 in Q2 2021, That number used to be $1,000,000 in Q2 2020.
And the reason you see that increase is That's revenue from any new clients in the last 12 months. And so it could be a client that we added in Q3 of last year or Q4 of last year or Q1 of this year, all of that aggregates into that $19,000,000 number. And that's why in comparison to Q2 that number looks that big, dollars 19,000,000 versus 1,000,000 On your question on the guidance, what I would say is that this has been a fantastic quarter for us. If you look at the year over year growth rate numbers, the reason also the percentages are so high is that Q2 2020 2 quarters. We expect our dollar numbers to look good, but I would not predict a percentage Growth rates that are similar to what we've been able to achieve in the second quarter because Q3 and Q4 of last year
Sorry to push back. So again, my first question stands. So what type of merchants are you adding that they're ramping up The revenues are rapidly and they are bringing such a large amount of new revenues. And whether or not this could be Much bigger, so like top 10 revenues. We're trying to understand how can your revenues ramp up from here?
And I think it will be Really helpful if you can help us understand, who are these clients? What are so what they do? How big they are? Even the names would be very useful to try to get a better sense of how revenues can go up from here. Thank you.
Sure. Okay. So first of all, I think it's worth conceptually discussing who we're focused on. We are serving some of the largest companies in the world. And many of those names you can you get to see on our website.
Obviously, we try to stay we try to make sure we disclose together with them, and those are the names that we've been able to disclose out there. But these are companies that have ambitions to operate in more than one country that are some of the world leaders in their respective areas. We've announced some of those partnerships during not only the last quarter, but during the year. So a lot of those customers are out there. And we obviously have expectations for them to become much, much bigger.
As Sumita was touching on the down point, Well, we believe our numbers to be very impressive and we are extremely proud of them. We are clearly still a drop in the ocean of the opportunity we have ahead. And we are of the idea that those volumes in emerging markets are going to be driven by the type of merchants we serve, which are the largest companies in the world. So That's our I would love to give you the names, but that's, I hope, some further clarification on who those merchants are.
Thank you. Our next question comes from Tivo LaVarta with Goldman Sachs. You may Proceed with your question.
Hi, good afternoon. Also congratulations on the very strong results. Two questions, kind of Piggybacking a little bit on Jorge's questions a bit. But first on the growth of new merchants, more given The strong growth at the IPO you had mentioned you didn't most of the growth you expected to be coming from the existing merchants. So Are there more new merchants like going forward from here on out that you can boost that growth from new merchants more than you initially I guess maybe to rephrase it, post IPO, has something changed where you think you can maybe capture more new merchants than before, which should boost that growth?
And then second question also on the net revenue retention rate. I guess following up on Jorge's question, right, you had guided for that 150 to 160 And you're well above that. I mean, looking back, do you think that 150 to 160 was too conservative? Can you accelerate even from here that 196? I understand you have soft comps last year, but just to get The sense right, 196, well above that 150, it looks like there should be upside to that 150 to 160 guidance that you had given at the IPO, is that fair to assume?
Thank you.
I can start with Second question, Tito, which is on your question on net retention rate. And then let's come back to the new merchant question. On the net retention rate, if we look at our cohorts over a period of time, the reason we've spoken about the 150% to 1 By the way, that was also our net retention rate number for our full year 2020, as you may remember. When we look at Cohorts over a slightly longer period of time and we look at the trends. We see that the 160 number is So I think in the medium term, we still think that that is the right net retention rate to consider as those cohorts mature.
In the initial years when we add a merchant, our NRR could be really, really high, but it stabilizes as we've discussed with you in the past. So we think that the 150% to 160% is still the right medium term net retention rate. And therefore, it's still what we've modeled. In terms of your first part of the question, which was related to your new merchants, we actually think that that number will actually come down Because we've added some very large merchants in the last 12 months. As I mentioned, it's a rolling measure.
So keep in mind, these are not new merchants We've added only in this quarter. These are any merchants that were not in our book of business in Q2 of 2020. So it's a rolling measure of any new merchants in the last 12 months. And so we've added some merchants in the last 12 months that are Contributing to that new client number, we expect that number to come down in the next two quarters as the rolling measure changes.
Great.
Tito, and just to compliment on that, sorry. The other driver for new merchant growth is having the ability New products, both sorry, new products and new geographies. So you had a question around, are there more customers to be won. And what we expect is that through additional geographies, through additional products, through additional capabilities, on the Medical long term, we'll be able to continue adding merchants, not necessarily at the pace we did this quarter. But yes, we do believe there's Plenty of opportunity ahead in terms of new logos to bring it to the platform.
Great. Thanks, Seva and Sumitah. That's helpful. Maybe one follow-up then on the net revenue retention rate again. I understand in the midterm, yes, it should turn lower to 150, 160.
But I guess in the shorter term, it looks like that should be running higher, right? So midterm, And maybe I guess to quantify the midterm, is that like in 2, 3 years? And in the shorter term, there seems to be some upside? Or is the midterm next year? Just To try to quantify that the midterm a little bit.
Thank you.
Yes. I think that it's about 2 years from the Start of when a merchant comes on board. So it's a cohort based measure, Tito, and I think we discussed this with you during the IPO as to how those cohorts trend out. We've added some pretty large merchants in the last 12 months. We expect them to stabilize in about 24 months from the beginning And they come on our platform.
So I would say it's in the next 12 to 18 months is where we see the 150% to 160% to be a stable place.
Perfect. That's very helpful. Thank you, Suneeta.
Thank you. Our next question comes Neha Adarwala with HSBC, you may proceed with your question.
Hi, congratulations on the earnings, very strong results. I had a clarification. Moshe, on the revenues in TPV, does that also include the impact of the Premier Repair acquisition that you closed in April of this year. I believe some of the new merchant revenues might be driven from the acquisition of Penerup. Is that right to assume?
Yes. This includes Plimerupay.
Could you tell us what would the TPV and the revenues look like without Plimerupay, Without inclusion of Trevalor Plumeri this quarter?
I don't think they're disclosing that information, Neha. But I would say that it is, It's not significant enough to make as much of a difference to the numbers, but we are not disclosing the Premier Protein number Separately. Because it was an asset deal, as you know, we acquired the assets of PrameroPay. We will not be breaking out those numbers, but it's not significant enough to be broken out either.
Okay, perfect. And then again on the operating expenses, this quarter was a bit high because of some extraordinaries. But going forward, should we expect costs to be a bit elevated? As you mentioned, you expect some pressure you could see some pressure on margins. What is the expectations in terms of costs, given that revenues are already coming very strong so far?
So should we see a pickup in the costs? Do you plan to have stronger geographical expansion in the coming quarters? Any color on that?
Hi, Lisa. This is Diego. So if you look at Q2 2021, the main one off Expenses that we have were the IPO expenses for roughly $3,000,000 and some M and A expenses mainly related to Primero Pay for around 300 So everything else is organic and expect to continue as the question increase going forward as we continue to grow. So you should exclude those numbers and the rest is a trend that should continue going forward.
Okay. And lastly, on the issuer as a service program, you launched a pilot program. How has the response been so far? And when do you think you can Formally launch this new service for your clients?
Micha, hi, and thanks very much for the question. So we've launched a pilot. The product is readily available to our customers who wish to use it. Obviously, we have enterprise merchants, so the sales cycles, as you were aware, are long. So we see this product the same way as we've seen payouts back in the day, paying us highly complementary one with each other.
We, Going forward, I don't intend to break down revenue by product because, again, we're always driven by this idea of having more products and more solutions to offer our merchants. The product is readily available for merchants who want to be on boarded. Having said that, we expect the proper ramp up to take time.
And you separately monetized that. It's not included as the full package. That is a service that Merchants can take up on a separate basis and you can monetize that service?
Exactly. So exactly the same way as pay ins and pay outs work where there's a fee for a pay ins transaction, there's a fee for a pay outs transaction, there'll be a fee for issuing for our issuing product. So it's going to be a new revenue line, if you will, from a You'll see it bundled, but it will be a new source of revenue for our platform.
Perfect. That's very clear. Thank you so much, Eva, and Suvika and Diego.
Thank you. Our next question comes from Ashwin Shriv Advair with Citi, you may proceed with your question.
Thank you. And congratulations from me as well. Good quarter. You had mentioned the benefit of ride hailing and travel as your clients recover from the impact of the pandemic. Could you maybe help size this or maybe indicate how much more benefit you might get if you just get back to say 2019
Sure. Ashwin, hi and thank you very much for the question. Obviously, we are very different business than what we were back in 2019. So, that normalization wouldn't make much of a We are not dependent on any particular vertical or industry. We are really well diversified.
So, yes, we've seen some recoveries on the ride hailing and travel Okay. But we are not counting on any sort of pre pandemic numbers. We don't forecast that way. We're not counting on that to happen. If it happens, it will be Good news for us.
But at the end of the day, we'd like to believe we've been COVID agnostic. Yes, there's been instances that have accelerated. There have been other There have been losers, but we believe in the long run, we are in a very sustainable trajectory, which will have some losers that are going to lag. And therefore, our Performance is going to lag together with them, but we are not counting on any bounce back of any of those industries to move the needle for us.
Understood. And then a separate question as you ramp many of these new clients that you're signing, including perhaps transition over some of the Premier Pay clients. What should we expect with regards to a margin impact from that? Is that what you're indicating when you say that margins may be a bit softer in the near term quarters?
Yes. I think, Ashwin, thanks for the question. I think on the margin question, as you can see, our margins have And we think that we will really look to invest over the next few quarters. And we think that there could be some margin compression from the 44% levels in the coming quarters. And the reason for that is really driven by our Our production plans and I think our commercial efforts.
The other thing to also keep in mind is that One of the reasons, I think Diego mentioned this in his prepared remarks, where he walked you through what the revenue over TCV number is. And It's at 4.1% in this quarter, was 4.3% in Q1. The reason we think that there could be some margin And compression is we continue to see tremendous volume growth from our large merchants. And I think we've mentioned this to you, we have volume peers in our contract. So as the dollar volume goes up and the peers go up, the pricing comes down, which is actually good for our business.
We actually like it because That means that we're going to get more volume. But I think given those two factors, we think that while on a dollar basis, we will continue to grow, From a margin perspective, we expect to see some compression in the next few quarters.
Would you be able to size The level to which I mean, I'm still talking low 40s, so not lower than that.
Yes. I think we are talking low 40s. I think If you think about the 2020 year numbers, both for net retention and margin, we think that that's a good place for us to plan for.
Thank
you. Our next question comes from Sumit Deepa with New Street Research. You may Proceed with your question.
Hi, guys. Thanks very much and congratulations on really good numbers. And just two quick ones for me, please. First of all, just on pay in and payout, which I guess is Shaping your take rate to a degree. Are we kind of broadly back to, If you like the historic ratios we've seen between paying and payout.
And so can we think about this level as kind of being A little bit more normalized or do you still think post COVID there's a bit of a reset likely to take place? Secondly, just on Competition, which hasn't been mentioned, are we seeing anything by way of response from either the incumbents And or banks of Ebanks or Agen, anything kind of happening on a competitive front, which is worth And then just final one, please, Eddie. Just looking forward, you talked a little bit about card issuance as a service, which sounds pretty interesting. And one other thing I was interested in was prepayment income, which is such a source of revenue and profit across Latin America in particular. Any thoughts on whether that is a revenue you could try and pursue going forward?
Thanks very much.
Thank you, Sumit. So on the question around the split between payoffs and payouts, We've seen those 2 evolve along the years, and we believe it's going to continue to evolve. We are still Micro and a macro world, so depending on which customers we are able to onboard and at what speed, you'll see payings, payouts Gaining a different share. So I don't think we can point you to any mature stage split between those 2. Depending on who the merchants are and how Strongly, the use of our platform, you'll see that, that's where it continues to evolve.
On the competition question, Look, we've lived for many years in a very competitive space. We believe there's many great companies, Many great payments companies worldwide, some of them are public, but we also are of the idea that this opportunity in emerging markets is huge. And we also believe we are very well positioned to capture, hopefully, a lot of that opportunity. Some of the competitive advantage that We're building the idea of having the direct connections, the idea of the technology, having the deep cultural understanding of the markets where we operate, we believe are Sustainable advantages. So to answer your question, we are counting on competition to be aggressive.
But at the same time, we are Confident of the efforts and the advantages built in into our platform. The 3rd question is on prepayment. I'll start, Sumit, I will offer you a free complement. As of now, we don't make revenues from prepayments the way you would see for other companies In particular, in Brazil. Is that an opportunity?
Probably, yes. It's not included in any of our internal forecasts. We are more focused today on continuing with our geographic roadmap, continue with our product roadmap. And if anything, that would be
Thank you. Our next question comes from Domingos Falavino with JPMorgan. You may proceed with your
Thank you. Hi, good evening, everyone. At the sound of being repetitive here, congratulations as well, amazing figures. I'm adding a little bit, I think to Jorge's first question. You guys brought in a lot of new clients.
And I remember you guys have kind of Fanuel, the sales process is long, like you said. So if you could give Eivonis either Quantitative or qualitative comments on kind of how this pipeline looks. Like an example, you had in the last In no stage of this funnel like 30 companies that converted 10 of them and maybe you're moving an additional 5 to this funnel. We just want to kind of grasp or understand a little bit how this pipeline of new clients, how mature it is, how it's evolving?
So we've onboarded 10 new merchants in the last quarter, but that's probably doesn't tell much of the story. Part of the reason why we've decided to become Vale was We wanted to raise awareness in the market of our systems, our merchants, and we believe we managed to do so to a certain extent. But that by no means has an impact on our current quarter. If anything, that will help us drive more Leads into that funnel that we were discussing. The other thing is that, that funnel is fed by opportunities that are based on geographies and products.
So the more geographies we have, the more products we have, the more we are able to have a conversation with any customer and tell them we have a service to offer you. So we see a pipeline that is extremely healthy, that it's full of opportunities across all different stages. But also, if you remember what we discussed at IPO, there's 2 key funnels for us. It's a new sales funnel where we are going after the new merchants. But at the same time, there's an account management funnel, which is the one that drives the net revenue retention.
And that's the one we focus the most, making sure there's more opportunities And in the new companies Finalizing this last stage, did it grow
or did it shrink? So basically, did you absorb most of the opportunities or you basically stable as far as The things that we're expecting, let's say, next 6 months?
It's very much in line with what we were expecting. Again, enterprise merchants by nature are cyclical. There's going to be times where we're going to have higher new merchants. There's going to be times where we're going to be slower. That's why we care so much about the account management funds.
Having a customer in our world doing a $1 with you means not much. What we want to know is that those customers continue to grow with us, continue to drive more business. And that's where we are the most focused, making sure we have enough opportunity with our Current merchants in our platform, because we know new merchants will come, but we also know that our success is going to be tied with us delivering value to them and being able to grow with them as they grow.
Sorry, one other question I may ask you. I would say a big opportunity for us is merchants that want to I think we mentioned that in our prepared remarks. We see that there is tremendous pent up demand from merchants looking to go outside their home countries including from China. So as we keep highlighting, we don't actually process Significant payment volume in China, but we do work with Chinese merchants outside China. And that's also been beneficial to us.
Thank you. I would now like to turn the call back over to Sebastien for any further remarks.
Thanks everyone for joining today. We are glad and thanks for your questions. We are happy to stay in touch in the future. Thank you very much.
Thank you. This concludes today's conference call. Thank you for participating. You may now disconnect.