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Morgan Stanley Global Consumer & Retail Conference

Dec 4, 2024

Simeon Gutman
Analyst, Morgan Stanley

Good morning, everyone. Hope you're good. My name is Simeon Gutman. I'm Morgan Stanley's hardline, broadline, and food retail analyst. Welcome to day two.

Danny Rivera
EVP and COO, Driven Brands

Apparently, they really do.

Simeon Gutman
Analyst, Morgan Stanley

And to the Driven Brands presentation represented by Mike Diamond, EVP and CFO, and Danny Rivera, EVP and COO. I'm gonna read disclosure, quick intro, and then we'll start the fireside. For important disclosures, please see the Morgan Stanley Research Disclosure website at www.morganstanley.com/researchdisclosures. If you have any questions, please reach out to your Morgan Stanley sales representative. For those that don't know Driven Brands, it is a stable of automotive service companies, high returning, pretty good growth, and there's a lot of companies at this conference. I would say not many are going through inflections. This story is on the cusp of some inflections because of some strategic decisions that they're making. The fundamentals of each of the businesses really haven't changed much, meaning they're still solid, good. The one of them that's been less than good, there could be some strategic outcome.

Then we'll talk about the light that may be shined on one of their best businesses, the oil change business. So with that, I'll start. I'll open with there's a focus on simplification of the business and the story, in the way that you're communicating to investors and internally. Can you help us? What are the key areas of simplification and how they can help the business grow?

Mike Diamond
EVP and CFO, Driven Brands

Yeah, absolutely. And I'll, I'll take that. And thank you for having us here. Good to see all of you. You know, I think Jonathan probably summarized it best in the last earnings call, but as you kinda described this, this company, it, it comes down to two things in our minds. One is we have this incredible growth engine in the Take 5 Oil Change business and making sure we continue to drive awareness externally and execution internally around making sure that we deliver on that but just highlight the tremendous growth potential that business has. We then have this stable of strong cash flow brands among our franchise brands, whether that's, you know, Meineke or Maaco or 1-800-Radiator , that give us not only stability, strong cash flow, low CapEx, you know, a very predictable profile.

And so as we think about simplification, it's really about making sure that message comes out with this audience but also internally that they recognize what each of those components is. We've got the Take 5 growth, you know, it's really gonna deliver a lot of growth over the next several years and the, you know, the stable cash flow profile of the rest of our franchise businesses.

Simeon Gutman
Analyst, Morgan Stanley

I know you weren't there at IPO. Can you give a little more context on juxtaposing what the investment case was at IPO to what the investment case should be looking like today and then going forward?

Danny Rivera
EVP and COO, Driven Brands

I mean, look, I'll take that.

Simeon Gutman
Analyst, Morgan Stanley

Yeah.

Danny Rivera
EVP and COO, Driven Brands

I think the biggest difference right now, if you look at us pre-IPO or IPO and now, is exactly what Mike was saying. It's about focus. We've really crystallized what Driven Brands is, right? And Driven Brands is growth and cash. So it's this Take 5 Oil Change business, which is an amazing business. We bought the business back in 2016. It was about 40 units, mostly in New Orleans. We've grown it to over 1,100 locations. If you look at it from a store count or from a revenue or EBITDA perspective, on a CAGR basis since 2017, we've grown at 22%, 32%, and 48% respectively. So it's just this great business. And then it's this collection of iconic asset-light franchise businesses that, you know, they're gonna grow low single digits and they're gonna have EBITDA margins in the high 50%, right, or above 50%.

So the biggest shift for us, I think, is just we've really crystallized who Driven is. It's growth and cash.

Simeon Gutman
Analyst, Morgan Stanley

Two of the businesses where you've grown and you could have argued you've grown maybe a little too fast, car wash and glass. I can leave it open-ended to how you wanna frame that back to us, or I'll leave it open-ended and maybe open it up. So how should we think about those two businesses?

Danny Rivera
EVP and COO, Driven Brands

Yeah.

Simeon Gutman
Analyst, Morgan Stanley

And then the evolution of what's happened with glass.

Danny Rivera
EVP and COO, Driven Brands

I mean, look, first off, what a great problem to have, right? You're growing too fast. So those are very kinda first-world problems. So as I think about the glass industry, let's talk about that, that one. And let's start with why did we get into the industry, right? So the glass industry has a lot of characteristics very similar to the quick lube industry, right? And we've just talked about what a great business we think we have with Take 5 Oil Change. So this is a highly fragmented industry, needs-based industry. There's a great roll-up opportunity here, great unit-level economics, and a relatively simple operating model. So it checked a lot of boxes for us in a pattern that we've already developed with Take 5 Oil Change. So number one, we got into the space 'cause we really, really liked the space.

From there, what we're looking at is we really want to, and some of the key learnings for us have been you really have to focus at the beginning, right? So focus on the basics. Every industry that we've gotten into is a little bit different. There's, you know, uniqueness, there's nuances. And so you really have to lean in and understand this industry, this business, the operating model, make sure you put the right people in the right places. So we've done a lot of those things. And then from there, it's really about growing this business and staying the course, right? So I think one of the key learnings for us also as far as the glass industry in particular is we have to stay the course. So we got into the industry because we liked it.

I was around when we bought Take 5 back in 2016, pre-IPO days. You know, it's an amazing business today, and we rattled off some really cool numbers, and it's done a great job. But it wasn't always perfectly up and to the right, and that's not how life works, right? So we look at glass, for example, as an industry where we like the industry. We got into it 'cause it's a great business, and we think there's a future potential here. And we see it as we're in the first inning of a long game here, but we like the momentum that we're building in the business.

Simeon Gutman
Analyst, Morgan Stanley

If you look at and we'll talk about car wash separately, but there was car wash, and we might be stepping back from that, or we talked about potential options. Glass, still committed to the category, may have gone too quick. But this is growth and cash. So as you continue to grow, what are the learnings from both of these episodes or examples so that we don't have stumbling blocks or learning curve or it's a portfolio business and we're gonna have this? Is that the way we should think about it?

Danny Rivera
EVP and COO, Driven Brands

Yeah. I look, I think that the two learnings are, like I said, stick to the basics and make sure you get the basics right, especially early on, like I mentioned. So we got onto the glass business through a series of 13 acquisitions almost overnight. I mean, it took a little bit over 12 months, but almost overnight we went from no presence in glass to the second biggest player in the country, right? So it's a completely new industry for us. And when you're new to something, you really just have to take the time to understand the nuances and do all the right things from a people perspective and putting the right people in the right places. And I already mentioned that. I mean, the second learning is just you have to stay the course. For us, this is a mid to long-term opportunity.

We're in the first inning. We are really number two right now in the space, and just, you know, a few years ago, we weren't even in the glass space. So we like what we've done. We like the momentum in the business, and we're just gonna stay the course.

Simeon Gutman
Analyst, Morgan Stanley

So back to the growth element. Does this make you gun-shy about growing inorganically? How do you think about the balance between organic and inorganic growth going forward?

Mike Diamond
EVP and CFO, Driven Brands

I mean, I think we are a growth company. We have the cash flow; we have the growth part. So we will always be focused on areas where we can continue to grow. I think for us, it has to be thoughtful. It has to be, you know, shareholder accretive, as we think through it. So, you know, I think right now I feel good about our portfolio, what we have in terms of the balance of growth and cash. There are always opportunities we get. I think, you know, some of those opportunities are probably more infill of things we're already in versus new platforms. And so I think for us right now, our main focus is on, you know, we've again, I'm gonna I'm gonna repeat myself, but we've got this great growth engine in Take 5.

And so I wanna make sure that the capital we do choose to deploy is as focused as we can on really driving what we think is a strong competitive advantage there and then leveraging that cash that we do have for some of the other things we've talked about, bringing our leverage down, etc. That's really where our focus is at the moment.

Simeon Gutman
Analyst, Morgan Stanley

Other verticals, it sounds like you're not as interested, and they're not out of the question 'cause they probably never are, but it sounds like it's core. You'll grow the core businesses that are working but not venture outside of.

Mike Diamond
EVP and CFO, Driven Brands

You know, I think this is where you get into. I don't wanna speak in broad hypotheticals, but I think right now our focus is on making sure we deliver the best returns we can with the portfolio we have.

Simeon Gutman
Analyst, Morgan Stanley

Okay, well, we'll tackle each sub-business. Take 5, probably the easiest one to talk about. It's the cr.

Danny Rivera
EVP and COO, Driven Brands

Talk a lot about Take 5.

Simeon Gutman
Analyst, Morgan Stanley

Let's talk about it. Crown jewel of the portfolio. So how do you ensure the momentum continues?

Danny Rivera
EVP and COO, Driven Brands

Yeah, that's a great question. I think there's a few things that come to mind, right? I think number one, it's a differentiated business just the way it's been designed, right? So the reality is there is no national player of scale that can deliver 10-minute stay-in-your-car oil change with NPS scores in the high 70s, right? So that's unique to us and to the differentiated business. And I think, you know, that's easy to rattle off and to say, but it's really hard to do, and it's really hard to scale across 1,100-plus locations, right? So that's a great momentum builder for us. Number two is we've developed an amazing team, right? So on the corporate side of things, we've built that business from the ground up. Again, when we bought it, it was 40 units.

So when we look at our above-shop leadership, 80% of those folks have been promoted from within. We have an amazing group of talent, a really deep bench of above-shop retail leaders that we think are some of the best multi-unit leaders in the country. And again, those are things that are easy to say, but that's hard to do. And then the third thing is it's just we have really nice tailwinds built into the industry, right? So if we look at, for example, our pipeline, we have a pipeline of 1,000 locations. That's a real and existing pipeline today. So we have visibility to 1,000 locations, everything from at the very early onset of franchisees that have paid us money upfront for the rights to develop stores all the way through sites in construction or, you know, that we've locked down real estate.

If you look at that pipeline of 1,000 locations, a little bit more than 30% of those are in site secured or further along. That's another really nice tailwind that we've built into this business that's gonna continue to grow for some time.

Simeon Gutman
Analyst, Morgan Stanley

If you separate, like, the cyclical outlook for growth, some of the puts and takes versus secular, you know, primarily EV, I wanted to mention that at some point. So can you parse through near-term growth drivers? It's new units, transactions, and then long-term, you know, puts and takes on the opportunity.

Danny Rivera
EVP and COO, Driven Brands

Sure. So I think start with just the industry, right? So you've got it's an enormous industry, $3.9 billion TAM as far as all of automotive aftermarket. If you look at miles driven, you know, North Americans are driving 3 trillion miles a year. That's been growing pretty steadily for 20 years now. Average car in the car park is 12 and a half years. So these are all, like, really good natural tailwinds into the business, right? Oh, sorry, the second part of your question was?

Simeon Gutman
Analyst, Morgan Stanley

The secular, the near-term, and so that's a secular driver, but also the EV, the risk side of it. Yeah.

Danny Rivera
EVP and COO, Driven Brands

Yeah. So EV, it's interesting, right? So EV, we were getting the question when we IPOed, the EV question would come up a lot. I think folks have seen the demand for EVs is not maybe what people thought it was gonna be. We've looked at this question 1,000 different ways. Even in the most aggressive models that we've seen with the most aggressive EV penetration, we still think Take 5 is an amazing business well into the 2030s, right? And those really aggressive EV penetration models is not the demand that we're seeing right now with EVs, right? So I think we continue to feel really bullish about Take 5. Obviously, if you look at all of Driven, we've got some diversification there that hedges against EV with some services that really are EV independent.

But even within Take 5, we think that we have an amazing business for some time.

Simeon Gutman
Analyst, Morgan Stanley

And the ability to be durable and withstand whatever EV threat will look like, that's based on the productivity today and the market share that you're taking. And in the future, you'll take more market share from the industry, or you think industry number of oil changes may not be as impacted as we think?

Danny Rivera
EVP and COO, Driven Brands

Yeah. We believe, generally speaking, that the country doesn't need more quick lubes, right? So the number of boxes is not necessarily a thing that needs to go up over time. I think what you're gonna see is some consolidation in the space, and you're starting to see that, right, with some of the bigger players that are eating up more and more of the market share. So I don't know that there's this huge need for, you know, plus 20% more quick lubes in the country throughout the next few years.

Mike Diamond
EVP and CFO, Driven Brands

And I just add on, and it's why, you know, Danny starts all these conversations with the 10-minute stay-in-your-car with the high NPS.

While it's a nice little statement for us, it's actually a consumer value proposition that, like, we don't need the number of oil changes to grow because we have such a good operating model like that, that stands on its own, and so it really does help deliver a customer experience that they're not currently getting.

Simeon Gutman
Analyst, Morgan Stanley

Do you have markets? I'm sure there's markets that have a more mature set of stores where you've operated for a longer period of time. Sense of where the, like, market share is in that market versus national market share?

Danny Rivera
EVP and COO, Driven Brands

Yes. I mean, we have some markets. For example, New Orleans is a great example. Take 5 originated in New Orleans. Take 5 is ubiquitous in New Orleans. I'd say we have extremely high market penetration there, and then you've got some newer markets. For example, Miami. I mean, we've opened up our first four locations in the last 12 months. Miami's a nice big market. We think we can grow, you know, north of 30 locations in Miami, but that's really early innings for us with Take 5.

Simeon Gutman
Analyst, Morgan Stanley

Yeah. To the near-term, demand drivers or demand outlook for 2025? And if you can't speak to 2025, just, medium-term demand drivers to speak about it generically.

Danny Rivera
EVP and COO, Driven Brands

Yeah. As I think about the Take 5 business, so there's a couple really nice tailwinds that, let's say, in the short to medium term and even in the near term, historically, it's been working for us, right? So, for example, the premiumization of oil is a nice tailwind into the business, right? So for us, we sell premium oil. Let's keep it simple. Premium oil and non-premium oil. Premium oil we would define as either a fully synthetic product or a synthetic blend. So we've said publicly before our what we would call premium mix is 90%. So 90% of the time, we'll sell one of those two types of oils. Now, that may sound like, "Wow, that's kind of at a ceiling," right? Well, within that mix, though, we know that we can continue to skew into the fully synthetic product, right?

And this is as much, our sales process and how we go to market and how we educate customers. And part of it is also just the way the cars are being built today, right? So the fact of the matter is that newer cars require a fully synthetic product, and so that's a nice tailwind into the industry, right? The other really nice tailwind for Take 5 is non-oil change revenue, right? So second part of our services, we have five services today that we offer. We've said publicly our attachment rate on those services is in the mid-40s. We have both corporate locations and franchise locations that are attached. Their attachment rates are in the 60s, right?

So not only do we think that when we look at non-oil change services, we can grow the attachment rate, and we know we can 'cause we have stores that are doing it. The second thing is we could always grow services, right? So had we had this conversation, let's say, three years ago, we would've been talking about four attachment services. We only had. We called them big four. We had four services three years ago. Today, we have five services. There's no reason that with our model, it can't be six, seven, or eight services in the future. And so there's a couple of different ways that we can continue to grow this business.

Simeon Gutman
Analyst, Morgan Stanley

On oil changes per day or per location, one of the competitors has a slightly higher average. And I don't know if it's what defines that could be real estate. You have a higher return on capital on a four-wall basis. So just the philosophy of, you know, you probably have higher productive stores. Is real estate the defining factor? Is it not? And then, the stores need to get to these higher levels to, you know, justify these returns.

Danny Rivera
EVP and COO, Driven Brands

Yeah. I think the biggest part of that story is just the maturity of the stores, right? So we've been growing 150-plus locations for the last, you know, three years or so. So if you look at our portfolio of stores, we just have more immature stores that are still in their ramping phases. If you compare mature to mature, I think it starts to line up a little differently. But look, we're really focused. As far as the spirit of the question, car count is the lifeblood of the business, right? So everything that we do at Take 5, it's all about, "Where you stay in your car at 10-minute oil change." So even in a world where we're gonna add more services over time, like I mentioned, it still has to be in the spirit of we go to market as a 10-minute oil change.

And that's front and center for what we do.

Mike Diamond
EVP and CFO, Driven Brands

And I and you said it, so I'll just repeat it. Like, we feel good about the operating model as it stands today. There's no, you know, catalyst we need to change that. The economics of our four-wall are incredibly strong. We make, you know, we make a lot of good money both for ourselves and for our franchisees based on the car counts we see today from a mature store perspective. And so, you know, when we talk about a crown jewel, it's not only the footprint expansion that we have, but it's just this is a fundamentally really strong operating model. And the ability for us and our franchisees to invest behind it is something that gets us excited, you know, going forward.

Simeon Gutman
Analyst, Morgan Stanley

So, if we can move from oil change to car wash, the business is stabilizing, comparisons easy, but the business looks like it's stabilizing. Can you talk about the drivers of stabilization and to what extent this is something sustainable versus lapping easier comparisons?

Danny Rivera
EVP and COO, Driven Brands

Sure. Sure. Happily, the business has been stabilizing. It's been, you know, on a consecutive basis, been getting better throughout the year. So it's probably worth taking a step back. So when you talk about the car wash industry, the first thing that you have to understand is that the industry is very dependent on weather, right? So I don't care how good of an operator you are. If it's raining outside, people are not gonna wash their cars. So there's a natural hedge in the business, to counter that, right? And that's really our membership base, right? So membership plays a crucial role in the car wash industry to make sure that you have this monthly annuity coming in that it's gonna offset any kind of weather implications for whatever's happening that given month, right?

So when you look at Driven, you know, we got into the car wash base through an acquisition with ICWG. If you look at that business that we acquired, the membership rates were just never really strong, certainly compared against some of the other folks that are out there in the industry. I think we're somewhat in a defensive position to begin with. If you look at the strategy that we deployed this year, and it started in January, we deployed a strategy we call it MPOR, membership for the price of retail. Basically, what we do is, and the way the industry works is say you come in and you buy a car wash, and let's say it's a one-time wash and it costs you $25. The way the industry generally works is the unlimited monthly membership, you just double the price, right?

So for $50, you can wash it as many times as you want. For $25, you wash it one time. We really leaned into value and said, "You know what? We're just gonna sell the unlimited monthly membership for the same price of retail." So for the same $25 you're gonna give me today, you can get the unlimited membership. Now, the beauty of that is, again, we were starting from a position of weakness, and it's really important to build this membership base so that you have this hedge against weather. So it made a ton of sense strategically. Ever since we've done that, we've tripled our conversion rates. Our churn rates are materially down, and we've been able to replicate that since January all the way through December, right? We've maintained those rates. All of that's finally culminated. We talked about it last earnings, right?

We have more than a million members right now. So that's been the cornerstone of stabilizing that business. And once you understand the industry and how it works, it makes sense strategically. And that's gonna be the strategy for the foreseeable future. It's been working quite well for us.

Simeon Gutman
Analyst, Morgan Stanley

That has been geographically broad-based?

Danny Rivera
EVP and COO, Driven Brands

Yes.

Simeon Gutman
Analyst, Morgan Stanley

Capacity in the car wash industry, it's arguably the factor that has made the backdrop a little less attractive.

Danny Rivera
EVP and COO, Driven Brands

Mm-hmm.

Simeon Gutman
Analyst, Morgan Stanley

A lot of money, or private money, chasing the phenomenal returns. And you could see it when you go to markets where there's several premier membership models with nice-looking facilities.

Danny Rivera
EVP and COO, Driven Brands

Right.

Simeon Gutman
Analyst, Morgan Stanley

Can you characterize the capacity? We've focused on the rate of change getting less bad, but it still seems like there's capacity coming in, but it's happening at a lower rate. What's your take on it? I think there's 25%-30% less incremental growth. I don't know how you'd look at it.

Danny Rivera
EVP and COO, Driven Brands

I don't think I disagree with anything that you said. I mean, so we're still seeing stores opening.

Simeon Gutman
Analyst, Morgan Stanley

Mm-hmm.

Danny Rivera
EVP and COO, Driven Brands

It's definitely not at the rate that we were seeing two to three years ago. And I don't, I don't know that it's going to get back to that rate, frankly, right? So, so I see it diminishing. We still see it happening. It seems a little bit more opportunistic in certain markets, but it's certainly not what it was three years ago.

Simeon Gutman
Analyst, Morgan Stanley

And can you share with us anything about the strategic review process, pros and cons? Excuse me. Pros and cons of what you're thinking of different scenarios?

Mike Diamond
EVP and CFO, Driven Brands

Yeah. I think in general, we reiterate what we said during the Q3 call. We're still going through that process. Expect to have an answer by the time we announce earnings in early, I guess, late February, early Q1. You know, ultimately, what we wanna do is come up with a decision that gives us the best, you know, expected value going forward. And so as we go through that review, obviously, Danny talked about some of the benefits from, you know, the MPOR, from the operational changes and what we're seeing there. You've highlighted some of the macro trends, and that's all the things that we're kinda putting into the pot to make sure we come up with the right decision.

Simeon Gutman
Analyst, Morgan Stanley

Okay. We won't speak on it for the next 17 minutes. Back to glass. What can you talk through the business case for Driven to become the leader in this segment after the number one player?

Danny Rivera
EVP and COO, Driven Brands

Yeah. So look, I mentioned it a little while ago, but first off, we got into the industry for all the right reasons. We just really like the industry. And again, it's very similar in characteristics to the Take 5, to the quick lube industry. I think, you know, there's two reasons that come to mind to me why Driven has a right to win in this space. I think number one is capital, right? So if you're gonna go after, you know, the big boy and they've done a really nice job, we think that they're nice competitors.

Simeon Gutman
Analyst, Morgan Stanley

Mm-hmm.

Danny Rivera
EVP and COO, Driven Brands

You have to have the capital to have scale in this business 'cause scale matters, and we've already, I mean, the good news is we've deployed that capital. This isn't a future statement. This is a historical statement, so we've deployed the capital necessarily. We bought 13 different businesses, and like I said, seemingly overnight, we went from no presence in the glass space to, you know, we're the number two player, so number one is you have to have the capital, and we've deployed that capital. The second reason why I think we have a right to win is our insurance relationships, right, and it's not just the relationships, but it's knowing how to execute against the expectations that carriers have, so Driven's through our collision businesses.

I mean, we do over $3 trillion in sales in the collision space, and we have now for a decade, and we've been growing that business quite consistently with the collision businesses that we have. So whether it's, you know, the State Farms, the GEICOs, the Allstates, we've worked with those folks. We have relationships with those folks. So that's not easy to replicate, and we know how to service those accounts. We know what those insurance carriers want, what they need, what they expect, and we know how to build the operational playbook to make sure that you're delivering consistently. 'Cause the way that insurance world works, it's very meritocratic, right? So especially in the collision space, and we suspect that the glass space will get there over time, but if you're not performing against their SLAs, you're not winning business.

The reality is we've won business in that space for a decade. I think those are two things that come to mind for me as to why Driven, in particular, has a right to win in this space.

Simeon Gutman
Analyst, Morgan Stanley

What percentage of the industry of your business should be like a customer pay versus insurance?

Danny Rivera
EVP and COO, Driven Brands

I don't know that we've disclosed that before. Yeah.

Mike Diamond
EVP and CFO, Driven Brands

It's a mix. I mean, I, as I'd say, you know, there are benefits to being customer. Even if it's not customer pay, there is an advantage to making sure you're front of mind for the customer because it drives awareness and helps them steer. Our job is to make sure we're both relevant to the customer but have these great relationships that, you know, that we're working on so that we get the business as the insurers get to make that decision as well.

Simeon Gutman
Analyst, Morgan Stanley

Stepping back, so the integration of the 13 businesses, you're on one singular platform. All of that is behind you.

Danny Rivera
EVP and COO, Driven Brands

Correct.

Simeon Gutman
Analyst, Morgan Stanley

The criteria that you said, you know, we need to get the relationships. It sounds like building the relationships with the providers, the carriers, and then executing against that.

Danny Rivera
EVP and COO, Driven Brands

Right.

Simeon Gutman
Analyst, Morgan Stanley

The relationships are in place?

Danny Rivera
EVP and COO, Driven Brands

We've been working with these carriers, again, through the collision side for a decade, right? So the relationships are in place. And so when we look at the glass business and I think about, you know, next steps, opportunities, where do we take it from here? To your point, historically, bought 13 businesses, integrated them, let's move forward. What we've really talked about is right now it's a revenue story for us, right? So we've put all the people in the right places. We have the operational playbook. I think our variable cost structure is where we need it to be. So now it's all about revenue. And then there's two components that we've really leaned into. So there's commercial revenue and then insurance revenue. On the commercial side, momentum in that side of the business.

We've announced several deals with national rental car companies. Can't name them, but y'all know who they are. We've announced several deals this year, and that's beginning to bear fruit. So that's good. Those are nice, chunky, big deals that we've landed in 2024. And then we've also announced several regional carriers that we've landed throughout 2024. And that's an important part of the playbook as we continue to grow credibility in insurance and hopefully one day start to take on kinda the big top 10 carriers, right?

Simeon Gutman
Analyst, Morgan Stanley

Mm-hmm.

Danny Rivera
EVP and COO, Driven Brands

And all of that culminated in the most recent win that we had in the regional insurance space. Not only did we win the right to be a part of the network and service the cars, but we're also taking on the third-party administration, which is huge. And we bought businesses that were TPAs or third-party administrators for carriers, but this is the first time that Driven has won this. Sorry, I hit the microphone. Has won an account. And it's an important win for the team.

Simeon Gutman
Analyst, Morgan Stanley

You've built, you know, given the experience in Take 5, a business in the service space and gained traction. The investment case for glass, as far as the profitability and sales growth, is you see that same potential now with glass?

Danny Rivera
EVP and COO, Driven Brands

We see the same potential. And that's why we're saying this is a long-term game. We like the space. We think we made the right decision getting into this space, but it's early, right? First inning, but we do like the prospects of the business.

Simeon Gutman
Analyst, Morgan Stanley

Okay. This idea of Driven being one brand, there was a strategy a few years ago around connecting the dots between the different brands and services. Is that still a business and use case or given portfolio changes, that's not top of mind anymore?

Danny Rivera
EVP and COO, Driven Brands

So I'd say the vision, right? So the idea, the way I usually worded it was one plus one equals three, right? This idea that if a customer comes into quick lube and they needed an oil change, but they have a crack in their glass and they need to have their glass repaired, gosh, we should be able to figure out a way to say, "Hey, you should go to our sister business and do business over there." So that vision is still in the background. Data is still a really important part of that vision. We have a really nice, you know, database of customers. We have over 10 million addressable records. We continue to mature and develop our digital strategies. And frankly, we generate a lot of revenue on a yearly basis through our digital capabilities.

But I, I kinda go back to what Mike said at the very beginning. While that's in the background and we're gonna continue to work methodically against that, Driven is growth and cash, right? It's this Take 5 business, which is a juggernaut and is doing really well and it needs to continue to do well. And then it's this really nice, you know, iconic set of businesses that are asset light that are generating nice cash returns for us.

Mike Diamond
EVP and CFO, Driven Brands

I'd probably chime in. You know, this is one where I'm not sure I appreciated this as an advantage when I joined about four months ago. You know, I was trying to anchor on Take 5 and some of the various components. As I've been here over the last four months, I've grown to appreciate some of the elements of this. You know, branded house, house of brands, however you wanna frame it. For me, there's two big advantages. Sourcing is big.

Our ability to go to our suppliers, whether it's across Take 5 or our collision providers, the advantage to leverage our scale beyond just Take 5 across those gives us a scale, gives us an ability to get those advantages that, that are easier because we are buying for a much broader group than if we were just one of our each independent brands. I think the second, and it came out a little bit in what Danny was talking about on the glass side, is there are some big sticky relationships, more on the B2B side, that are not as easy as just going to convince you to come in to get your oil change. On the oil change part, that actually still is relevant. Rental car companies need to get the oil change. Fleet companies need to get the oil change.

But if you think about going to an insurance company, the types of things you need to work through with a TPA, build the relationship, pitch, think about pricing, multi-location, you can do it if you have a repair and maintenance and a collision and a glass. But the fact that we have and are continuing to build that expertise gives us an ability to go to market, even if not from our level that we see it, but like in the piping, it, it's an advantage that we have that I think speaks to why Driven is stronger together than it is apart.

Simeon Gutman
Analyst, Morgan Stanley

Driven Advantage may not be familiar to everyone. Can you talk about what it is, selling product to franchisees? I never asked about this, but is there any selling into car wash that you lose or there isn't much business going that way, but talk about the size of the opportunity broadly, how fast it's growing, how much piece of the business it can get to over time.

Mike Diamond
EVP and CFO, Driven Brands

Before he answers that, I just wanna make sure we're still in the midst of our strategic review, and so, you know, we have not decided yet if we're going to lose car wash or not, but you can explain that Driven Advantage.

Danny Rivera
EVP and COO, Driven Brands

So let's talk about Driven Advantage to your point. Maybe some folks don't know. So we've basically built an online marketplace. I'm gonna say this somewhat tongue in cheek. Think Amazon. It's certainly not Amazon, right? I'm not pretending to be Amazon. But it's this online marketplace where we did it intentionally for ourselves and for our franchisees where any widget that you need to buy to run your store, you can go onto the marketplace and buy it, right? And so the sales pitch to franchisees is actually really simple. It's you're gonna save time and money. It's as simple as that. On the time side of the equation, number one, it's a one-stop shop. So whether you need to buy a four-post lift, you need to buy oil, you need to buy paper, toner, you can go onto this marketplace and you can buy it.

The second thing is in this marketplace are all the tools and reporting you need as a business owner to manage your spend, which is critical 'cause we want our franchisees and obviously our corporate stores to be profitable. Things, for example, like you can create a curated list of SKUs. So for corporate stores, we do this in all of our Take 5 stores across the country. Let's say you need 30 widgets to run a Take 5, and one of those widgets happens to be a pen. Well, actually at Take 5 in a corporate store, there's one SKU of pen that you can buy, right? 'Cause to run a Take 5, you can do it with a $0.50 pen. You don't need a $4 pen.

So there's so many tools that are built into this platform that lets you manage your business and have visibility to your cost, which is hugely important. And then the second piece is, you know, it's saving you time and saving you money. So the Driven Advantage, this online marketplace is the manifestation of what Mike was saying, right? This is Driven scale brought to you through an e-commerce platform, right? So Driven has pulled all of the procurement power of 5,000 locations across a portfolio of different businesses, and we've scaled all that spend together so that we know if our franchisees or our corporate stores, for example, go onto this platform, they just cannot buy these widgets cheaper on their own. So it's a really simple business proposition as far as getting franchisees to do it. And we've seen really, really nice growth on the platform.

Frankly, we think, you know, the benefits of saving time and money. I don't think that's unique to our ecosystem. As we think about the future, maybe there's some other folks in the automotive, you know, aftermarket world that would benefit from that as well.

Simeon Gutman
Analyst, Morgan Stanley

Can you size it and then how fast it's growing?

Mike Diamond
EVP and CFO, Driven Brands

We haven't broken that out yet. We're still, you know, right now we're focused on making sure we're serving our customers. But we think, you know, obviously there's a big TAM in both with our franchisees and then in the broader automotive aftermarket, and we're excited to continue to incubate this to see it grow.

Simeon Gutman
Analyst, Morgan Stanley

Okay. Capital intensity of the business, I think it was, had been.

Danny Rivera
EVP and COO, Driven Brands

Quite large.

Simeon Gutman
Analyst, Morgan Stanley

Less capital intense earlier on. It got a little capital intense. Is there an optimal mix, as you think about it? And you assessed the use of incremental dollars. We talked about cash flow use a little bit earlier. Thinking about growth opportunities versus balance sheet enhancement.

Mike Diamond
EVP and CFO, Driven Brands

Yeah. I, like, I think this is probably the most fundamental question a CFO faces kinda regardless of what the business is, is how you think about capital structure, deploying capital, making sure you're finding that balance between, you know, growth and investing in high return growth that we have with our Take 5 assets and making sure you're being prudent and protective of your capital structure. You know, as I think about it, we've gotta make sure we continue to invest behind the Take 5 growth. It is, as you know, you may have heard this already. It's a crown jewel of our portfolio. It has tremendous growth opportunity. It has fantastic four-wall economics. I and we are not doing our job if we find a way, if we don't find a way to deploy capital to that given the returns we're seeing.

We also have a balance sheet that has some debt on it, and we need to make sure we keep that, you know, keep that front and center and we continue to pay down debt. And you've seen that this year as we have continued to find ways to delever. You know, we're below four and a half times. We have a commitment to get below three times net leverage by the end of 2026. And so it probably calls back to the conversation we had a little bit earlier.

Part of why, you know, M&A is not necessarily top of mind for me is 'cause right now, as I think about how we deploy capital, it's making sure we continue to feed that growth engine that is Take 5 and then also make sure we are deploying our free cash flow to continue to bring down our leverage, such that we can, you know, get to a reasonable number, whatever that may be, and also deliver on the objective to get below, you know, three times, by the end of 2026.

Simeon Gutman
Analyst, Morgan Stanley

At one point, there was a comfort with operating with higher debt, higher op leverage. Then some of the businesses slowed down and, you know, some missteps. And so now it's sub three. Whether it's a mix of franchise or whether you get all these businesses growing again, could it ever make sense to take the leverage back up?

Mike Diamond
EVP and CFO, Driven Brands

I mean, that is, I could, we could spend the next, you know, 30 minutes debating corporate finance policy, and obviously in my past life, I've worked at companies that have both accordioned up and down. I think for us right now, our focus is on making sure we get it below the three times, make sure we continue to fund the growth that we have. And, you know, hypothetically, if conditions change, we'd evaluate it when we need to. But again, as CFO, my job is to make sure we manage that capital accordingly. We drive good capital returns. We return it to all of our stakeholders, both debt and equity, and that's really, I think, what you see is we recognize right now the ability to deliver capital returns back to both our debt and share and equity holders is beneficial because we'll get the leverage down.

And we understand that's important for our equity shareholders at the moment.

Simeon Gutman
Analyst, Morgan Stanley

And was there a prevailing mix between franchise and corporate? I'm curious what you've, Mike, now you've had some time to look at the business where your head is on that. Yeah, feel free.

Mike Diamond
EVP and CFO, Driven Brands

Yeah. I think, I mean, what I would say is, and I think fundamentally this is a Take 5 question 'cause the rest of our business is largely, glass is still small. We'll have to make that decision as we get bigger. The rest of our business is largely franchise. This is largely a Take 5 question. And I think the good news is we are already evolving Take 5 towards more of a franchise business. If we're two-thirds, one-third today, corporate to, to franchise, we're opening stores that are more franchised than corporate. So we will, we will naturally get to a, a 50/50 balance here over the next several years as we execute on the pipeline that Danny has mentioned. You know, beyond that, I think we'll take it where the franchise interest is, where the capital returns are.

The amazing part of Take 5 is the four-wall economics are so strong. We make a lot of money if we open the stores ourselves, and the franchisees make a lot of money when they wanna open them. And so that gives us the flexibility and the optionality to be able to execute that how we see fit to drive growth forward.

Simeon Gutman
Analyst, Morgan Stanley

As a final question, the former goal, $850 million of EBITDA, I don't know if you've reiterated in any way. I think one of the businesses being under strategic review makes it more complicated. Are there any other goalposts, whether margin, EBITDA targets that we can talk about?

Mike Diamond
EVP and CFO, Driven Brands

I mean, I have two other, I don't know if I'd call them goalposts, but things we're focused on. And again, you have heard this word several times today. One is growth, like making sure we continue to feed the growth engine that is Take 5. I don't wanna be here three years from now and have you asking me, "Yeah, you grew, but you didn't grow enough. Like, why did you miss, why'd you foul off that pitch? Why didn't you hit it out of the park?" I think the second is getting our capital structure to where we've committed that below three times by 2026. That will influence decisions we make on capital deployment, capital allocation.

Obviously, that can become a self-fulfilling prophecy 'cause you pay down debt, you pay lower interest, you get more cash flow that helps you fund both growth and additional capital allocation. Right now, that's our focus is how do we continue to invest behind the growth engine that is Take 5 and how do we deploy what is some really strong cash flow, towards both funding that growth and getting our capital structure to the levels that we've committed to.

Simeon Gutman
Analyst, Morgan Stanley

Great. Well, I appreciate, you know, the commentary both being here. Best of luck rest of 2024 and into 2025.

Danny Rivera
EVP and COO, Driven Brands

Great. Thank you. Thank you for having us.

Mike Diamond
EVP and CFO, Driven Brands

Thank you all.

Danny Rivera
EVP and COO, Driven Brands

Thank you.

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