Afternoon, everyone, and welcome to the EVERTEC Third Quarter 2020 Earnings Conference Call. Today's conference call is being recorded. At this time, I would like to
turn the call
over to Kay Sharpton, Vice President of Investor Relations. Please go ahead.
Thank you, and good afternoon. With me today are Max Schuessler, our President and Chief Executive Officer and Joaquin Castillo, our Chief Financial Officer. Before we begin, I'd like to remind everyone that this call may contain forward looking statements and should be considered in conjunction with cautionary statements contained in our earnings release and the company's most recent periodic SEC report. During today's call, management will provide certain information that constitute non GAAP financial measures under SEC rules, such as adjusted EBITDA, adjusted net income and adjusted earnings per common share. Reconciliations to GAAP measures and certain additional information are also included in today's earnings release and related supplemental slides, which are available in the Investor Relations section of our company's website at www.evertechinc.com.
I'll now hand the call over to Mac.
Thanks, Kaye, and good afternoon, everyone. We achieved strong results with the highest quarterly performance in our company's history, driven by consumer demand as the economy reopens as well as the impact from new business. Additionally, we have continued to execute on our Latin America initiatives, which will position us for growth over the longer term. Beginning on Slide 4, total revenue was $137,000,000 for the 3rd quarter, an increase of 15% compared to 2019. Adjusted EBITDA was $70,000,000 an increase of 26% as compared to the prior year.
And adjusted earnings per share was $0.65 an increase of 38%. We generated significant operating cash flow year to date of 121,000,000 dollars and we returned approximately $18,000,000 to our shareholders through share repurchases and dividends. Additionally, our liquidity as of September 30th was $246,000,000 Moving on to our update on Slide 5 for Puerto Rico. We continue to see significant transaction revenue as a result of the federal and Puerto Rico government stimulus programs earlier in the quarter, timing of tax payments and the further reopening of businesses. Merchant revenue surged in July to over 30% growth, tapering off in the subsequent months for total quarterly revenue growth of 16%.
The Puerto Rico government further reduced COVID restrictions beginning in early September. However, consumer demand has been tempered by the expiration of the stimulus support. That said, we are encouraged by the recently announced release of $13,000,000,000 in federal funds to rebuild the electric infrastructure on the island, which will be a longer term benefit to the economy. Additionally, we would expect to see a more immediate impact from the additional $300 per week of unemployment benefit as outlined by the President's executive order which was approved by FEMA for Puerto Rico only a few weeks ago and began to be distributed last week. Our recent contract with the Department of Education in which we recently provided new computers and support to the public education system produced a one time revenue increase of approximately $4,400,000 in the quarter.
We also continue to benefit from our digital channels related to the ATH network. Our ATH Movil and ATH Movil business continue to deliver superior growth and we are encouraged by the adoption rate of both consumers and businesses. We have also expanded the contactless functionality through QR codes from 400 merchants in July to over 1500 businesses today. On Slide 6, I'll review our Latin American business. Regarding the environment, we continue to see different responses to the COVID-nineteen pandemic and varying levels Mexico and Brazil are allowing Mexico and Brazil are allowing many merchants to reopen with Brazil recently achieving more than a month of stability.
However, we remain cautious about the outlook throughout the region given the continuing uncertainty surrounding the virus. Despite the pandemic, we remain focused on executing on our LatAm growth initiatives. We continue to leverage our investment in place to pay by localizing the gateway in Costa Rica and Panama. This platform has enabled our partner banks to transition existing merchants to the new gateway as well as add new e commerce merchants. Our PACE studio acquiring platform is now in production with 2 new customers, Alelo in Brazil and Anda in Uruguay.
As we mentioned on our Q4 2019 call, Alelo is one of the largest financial service companies in Brazil, specializing in benefits, incentives and corporate expense management. ANDA is the largest non profit in Uruguay which serves a benefits provider for a wide range of services such as medical, legal, travel and other services through employee payroll deductions. Both clients were term license agreements. We continue to expect to be in production on our acquiring processing services with Santander in Chile and our collection platform with Citibanamex by the end of the year. We anticipate all of these wins to contribute to growth in 2020 one for our Latin America payment segment and over the longer term.
As always, we have continued to invest in our employees and communities. Recently, we completed an employee engagement survey and despite the challenges of working through the COVID pandemic, we saw 13% increase in participation in the engagement survey to 85%, as well as significant improvements in many areas of employee satisfaction. While we were delighted with the engagement and the feedback, we still have areas of opportunity that we will focus on this year and next. In Puerto Rico and across Latin America, we continued our commitment to the scholarship program, which is in its 6th year and we awarded over 160 scholarships, an increase of almost 20% from the previous year. This year, we were particularly focused on gender equality and through specific initiatives, we were able to achieve a balance of 50% female and 50% male STEM scholarship recipients in Puerto Rico.
Further over the past year, we have focused on our environment, social and governance efforts and we have seen increases in the scores provided by various rating agencies. We are proud of our progress on these important areas as corporate citizenship. With that, I will now turn the call over to Joaquin.
Thank you, Mac, and good afternoon, everyone. Turning to Slide 9, you will see the consolidated Q3 results for EVERTEC. Total revenue for the Q3 was $136,500,000 up 15% compared to $118,800,000 in the prior year, reflecting the strong bounce back in consumer demand, positively impacting all our transactional revenue. As Mac mentioned, we also benefited from one time revenue of $4,400,000 with our new Department of Education contract. Total revenue for the 9 months was $376,400,000 an increase of 4% year over year.
Adjusted EBITDA for the quarter was $70,000,000 an increase of 26% from $55,500,000 in the prior year. Adjusted EBITDA margin was 51.3 percent and this represents a 4 60 basis point increase compared to the prior year. The increase in margin primarily reflects the higher transactional revenue and additional services provided to the government. Additionally, we benefited from non operating income of approximately $2,000,000 due to foreign currency gains related to balance sheet remeasurement. Year to date, adjusted EBITDA was $176,500,000 an increase of 3% from $170,900,000 in the prior year.
Adjusted net income for the quarter was $47,200,000 an increase of 37% as compared to the prior year, primarily reflecting the higher adjusted EBITDA and lower cash interest. This was partially offset by increased operating depreciation driven by capital expenditures in the prior year as well as key projects that went into production this year and late last year. Our adjusted effective tax rate in the quarter was 13.6%, reflecting the mix of business in Q3. We now expect our tax rate in Q4 to range from 13% to 14% depending on the mix of business. Adjusted EPS was $0.65 for the quarter and increased 38% compared to the prior year.
Year to date, adjusted net income was $108,500,000 and approximately flat with last year. And adjusted earnings per common share was $1.49 dollars an increase of 1% from $1.48 in the prior year. Moving on to Slide 10, I'll now cover our segment results starting with Merchant Acquiring. In the Q3, Merchant Acquiring net revenue increased 16% year over year to approximately $30,600,000 driven by the impact of increased sales volume. The quarter began with over 30% year over year revenue growth in July and moderated to a high single digits average the remainder of the quarter.
The quarter results were driven by the reopening of business, pent up consumer demand as well as extra funding from federal programs as a result of COVID-nineteen. The merchant mix during the quarter shifted to a more normal distribution and we continue to benefit from a high average ticket, although transactions were down approximately 8% for the quarter. Spread was up primarily due to the higher average ticket and benefit from card mix, shifting from credit to debit as well as from international cards to local cards. Adjusted EBITDA for the segment was $15,900,000 up 42%. Adjusted EBITDA margin was 51.8%, up approximately 9.40 basis points as compared to the last year, reflecting the impact of the higher revenue and lower operating expenses primarily due to lower 9 month period, merchant acquiring revenue increased 2% For the 9 month period, merchant acquiring revenue increased 2 percent to $80,500,000 Adjusted EBITDA year to date for this segment was 40.6 $1,000,000 up 14 percent and adjusted EBITDA margin was 50.4%, a 5 60 basis point increase as compared to the last year.
On Slide 11, you will see the results for the Payment Services Puerto Rico and the Caribbean segment. Revenue for the segment in the 3rd quarter was $33,300,000 up approximately 9% as compared to last year, primarily due to the higher ATH Movil and ATH Movil business transactions and other new services. We saw an over 200% increase in ATH Movil revenues, which contributed an incremental $2,300,000 in the quarter. This benefit was partially offset by a decline in ATM transaction volumes. Adjusted EBITDA for the segment was $18,500,000 up 1% as compared to last year.
Adjusted EBITDA margin was 55.5%, down 490 basis points as compared to last year, primarily due to higher operating expenses driven by higher cloud expenses, POS repair and maintenance and other project related expenses. Year to date revenue for the segment was $90,600,000 down approximately 2% as compared to last year. Year to date adjusted EBITDA was $47,800,000 down approximately 20% and adjusted EBITDA margin was 52.8 percent down approximately 11.8 percentage points as compared to last year. On Slide 12, you will see the results for our Payment Services LatAm segment. Revenue for the segment in the Q3 was $21,200,000 up approximately 3% as compared to last year.
The increase was driven by the acquisition of Place2Pay as well as revenue related to the implementation of Avelo, partially offset by COVID-nineteen impact on transactional revenue, the negative effect of anticipated attrition of approximately $1,000,000 as well as negative foreign currency impact of approximately $700,000 Adjusted EBITDA for the segment was $9,500,000 adjusted EBITDA margin was 44.9 percent or approximately 8 10 basis points as compared to last year, driven by higher revenue and the benefit of balance sheet remeasurement in non functional currencies of approximately $2,000,000 Excluding the re measurement, adjusted EBITDA margin would have been approximately 34% and generally consistent with our expectation. Year to date revenue for this segment was $62,700,000 approximately flat as compared to last year. Year to date adjusted EBITDA for the segment was $23,900,000 and adjusted EBITDA margin was 38.1%. On slide 13, you will find the results for the Business Solutions segment. Business Solutions revenue for the 3rd quarter was up approximately 19% to $63,000,000 The revenue increase in the quarter was primarily due to the Department of Education contract of $4,400,000 new services for Popular and increases related to government contracts coupled with delays in last year's government renewals.
For the quarter, adjusted EBITDA was $33,000,000 and adjusted EBITDA margin was 52.4%, up approximately 500 basis points as compared to last year. The adjusted EBITDA margin increase was primarily driven by higher revenue, particularly the Department of Education one time revenue, which was recorded net of expenses. If we normalize for the one time revenue, adjusted EBITDA margin would be in our normal percentage range of the mid-40s. Year to date, Visa Solution revenue was 170 $4,500,000 up 9% and adjusted EBITDA for the segment was $84,500,000 with a 48.4% margin. Moving on to slide 14, you will see a summary of corporate and other.
Our 3rd quarter adjusted EBITDA was a negative 6,900,000 dollars an increase of 1% compared to prior year. Our adjusted EBITDA as a percentage of total revenue at 5% was favorable by approximately 70 basis points as compared to prior year, primarily due to higher revenues in the quarter. Year to date, our corporate and other adjusted EBITDA was $20,200,000 or 5.4% as a percentage of total revenue and favorable approximately 30 basis points as compared to last year. Moving on to our year to date cash flow overview on slide 15, our beginning cash balance was approximately $131,000,000 including restricted cash of approximately 20,000,000 Net cash provided by operating activities was approximately $121,000,000 a $15,000,000 decrease compared to prior year, which includes an increase in our accounts receivables as a result of the new computers provided under the Department of Education contract. Most of these receivables were paid by the government subsequent to the end of the quarter.
Capital expenditures year to date were approximately 37,000,000 dollars We continue to anticipate approximately $45,000,000 of CapEx for the full year. We paid approximately $28,000,000 in long term debt payments, dollars 3,000,000 in withholding taxes and share based compensation and $2,000,000 of other debt pay downs, which resulted in a total net debt decrease of approximately $33,000,000 Year to date, we paid cash dividends of $11,000,000 Although we did not repurchase any stock in the quarter, total repurchases of common stock year to date were approximately $7,000,000 We have approximately $23,000,000 available for future use under the company's share repurchase program. We recently announced another $0.05 dividend to be paid on December 4, 2020 to shareholders of record as of November 2, 2020. Our ending cash balance as of September 30 was $162,000,000 and it includes approximately $18,000,000 of restricted cash. Moving to Slide 16, you will find a summary of our debt as of September 30, 2020.
Our quarter ending net debt position was approximately $361,000,000 comprised of approximately $144,000,000 debt. Our weighted average interest rate was 4.5%. Our net debt to trailing 12 month adjusted EBITDA was 1.9 times. This multiple below the 2 times threshold will provide a 25 basis point improvement in our interest rate on approximately 40% of our debt in the next quarter. As of September 30, total liquidity was approximately 246,000,000 dollars This balance excludes restricted cash and includes the available borrowing capacity under our revolver which remains fully available.
Now moving on to our thoughts on the remainder of this year as well as some initial comments for 2021. Although we are not providing guidance given the continued uncertainty of COVID-nineteen, we believe we could see low to mid single digit revenue growth in Q4 2020 if there are no significant changes in the impact of the pandemic. We expect to see sales volume growth slowing in Puerto Rico as well as average ticket normalizing. We would anticipate modest Business Solutions revenue growth and LATAM should be delivering mid single digit revenue growth driven by the new contracts partially offset by the continued impact of COVID-nineteen and attrition. Margins should move to more normal levels between 46% 47% as the average ticket comes down and unlike Q3, we do not anticipate any significant one time revenue benefits in the quarter.
Now turning to 2021, I would like to comment on several considerations. First, we're pleased with our new agreement in LatAm, which are anticipated to contribute to high single to low teens growth in LatAm, assuming some normalization of the COVID-nineteen impact and recovering currencies that have been a headwind in 2020. We are pleased with the face to face gateway and anticipate further expansion as we cross sell this product to other clients in broader geographies. While we had some delays in client attrition in 2020, which will now be realized in 2021, we plan to stop updating these given that 2021 attrition will likely be at similar levels to 2020. 2nd, in Puerto Rico, we will continue to monitor the flow of federal funds and the potential positive impact to the economy from rebuilding an investment, but the timing still remains unclear as is the impact of COVID-nineteen.
We believe our focus on innovations and digital solutions will continue to benefit us in 2021. Lastly, the CBI Index for September was announced on October 13 and was 1.4% which will benefit our popular revenues as per the MSA agreement largely affecting the Business Solutions segment. In summary, it is gratifying to see the results in Q3 and we are executing well against our longer term initiatives. We look forward to updating you with our full 2021 outlook next quarter. We will now open the call for questions.
Operator, please go ahead and open the line.
Yes. Thank you. We will now begin the question and answer session. And the first question comes from Bob Napoli with William Blair.
Thank you. Good afternoon. Nice job on the quarter. What do you expect from Chile and Citigroup in 2021?
Yes. So Bob, we're not giving this is Mac. And good to talk to you. So we are still very focused on getting those implemented this year. And in fact, in Chile, we already have some merchants that we are processing transactions for.
So we feel like that those will contribute to 2021. And we have been able to continue to get those projects done on time by
the end of the year. But we're
not giving guidance about what this will contribute until we give guidance at the next call.
Okay. Very good. And that it's included, I guess, in the LatAm high single to low teens revenue growth?
That's correct, Bob. It is included in it.
Okay. And then, the growth in the merchant acquiring segment, the higher ticket, what are you looking for in the Q4 for the merchant segment as far as growth in the merchant acquiring segment. And just Banco Popular had some pretty strong growth in spend, I think 27% for the quarter, debit and credit card spend. Does that not match up with EVERTEC's business?
I mean, the way that one, I mean, the numbers for Popular doing good certain transactions that we don't necessarily see, right? So it won't necessarily correlate perfectly. Across the across the quarter. Obviously, there is a lot of stimulus that was impacting Q3. As we go into Q4, I think we're trying to obviously continue to get information.
Some of the stimulus packages have come down from the levels that people were receiving and we still have economy, let economy, let's say, without the stimulus, we are expecting the average figure to start to come down and normalize, which is actually something we saw throughout the quarter as well. And that's a big driver in what we're seeing in that segment and the impact to margin as well. So we would expect that margin to also start to normalize for the of R and D segment as we move into Q4 considering everything that is missing.
But Bob, two things are certain. One is the $300 stimulus for the Rican government has approved those and they've already started putting those into the island, into the system. The second thing is the shift to digital, just like probably every other company you're following, we've seen a huge shift. So we saw significant growth that we talked about on ATH Movil and ATH Movil Business on both P2P transactions and the business transactions were up, I think over 3 50% for the quarter. But between the 2 of them, it was over 200% increase between P2P and B2P.
And then as we talked about too, the demand for the QR codes, the ability to go in to Starbucks, to McDonald's, to Burger King and actually not have to pull out a card and hand it to someone else. We have increased the number of locations by 2 75% since our last call, and we're still seeing a significant demand. So 5% of the merchants now that are ATH merchants now accept that form of payment, QR codes, And it's some of the higher activity merchants. And we're rolling out significant number of merchants every week as we speak. So the digital shift we continue to see.
Yes, that was my next question. It seems like Puerto Rico was set up for a massive digital shift. And you gave me thank you for the color on that. And the ATH, the $2,300,000 was that the revenue in the quarter from ATH?
No. So that was the contribution of both the P2P and the business to our growth in Q3. So not the actual revenue generated by those products.
So that the $2,300,000 was the growth in dollars over the prior year or the prior quarter?
Over the prior quarter.
Okay. And can you tell me what
The growth over the prior quarter.
Okay. From the prior quarter. And what is the total revenue from that in the quarter?
From the prior year quarter. Okay. Prior year quarter. Yes, year
over year.
Okay. Okay. Thank you. Appreciate it.
Thanks, Bob.
Thank you. And the next question comes from John Davis of Raymond James.
Hi. Good afternoon, guys. Encouraging to hear the 13,000,000,000 being released. How is that supposed to layer in over the next, I assume, couple of years? And also any update on the $8,000,000,000 of HUD funding that's still, I think, in limbo?
And then last one here, the $300 a week, how long is that supposed to last in Puerto Rico for the unemployment?
In terms of the $300 that started last week and there was a retroactive payment going back to the beginning of August. The program is pretty much the same as in the U. S.
Our understanding
is that that will go on for about another month.
And then you were asking about the $13,000,000,000 on the electrical That's going to be over a series of time. But that's going to do 2 things. 1 is you're going to have to have workers. I mean, there's going to be stimulus to the economy and the direct investment rebuilding the electrical grid. And then you also have the trickle effect to the broader economy.
And then hopefully, long term, one of the biggest costs of doing business here is the utilities and the electric. Hopefully, we'll continue to make it a competitive more competitive place to do business.
Okay. No, that's helpful. And then as I think about outside of Puerto Rico, I mean, I think Chile beginning to ramp here towards the end of this year and into next year, what are some of the other markets that you potentially are targeting for growth outside of Puerto Rico? And has there been any further progress or any, I guess, events of note in some of the other markets, whether it's bank consortiums breaking up or just focused on Chile at this point, maybe just a kind of an ex Puerto Rico broader update would be helpful.
Sure. So we're seeing
a couple of trends. 1, we are seeing, as we've talked about for several calls, we're seeing the monopolies as they're getting broken up or sold like in Argentina and then TransBank. And as we talked about with Bob, we do have Santander Chile on track to implement by the end of the year. We're already processing transactions from some merchants that have now opened. So you are seeing sort of a shift where people are willing to move outside of the monopolies or duopoly.
Second thing we're seeing is really regulators issuing new licenses to Fintech so they can provide payments to banking services. And those have are becoming some of our customers as well. So we talked about, I think, at the beginning of this year and last that we're very focused on localizing our platforms in Chile, Colombia, Mexico and Costa Rica as we tucked in the Place2Pay acquisition. We've now Place2Pay, which is our e commerce gateway, that we're going to continue to invest in going forward is in Colombia and Ecuador at the time of purchase. We've localized it in Central America and Panama and Costa Rica for some of our existing clients because frankly, the product that they had was not to the level that we really wanted to provide to them and we've now given them a product where they're existing they're migrating their existing merchants to this new platform and it's allowing them to sell new merchants as well because the Place2Pay platform is much improved.
And we also are looking at plans to localize the place to pay platform in both Puerto Rico and Chile as well. So those are sort of the key countries and we now have the great thing is, John, we've now got the product between the risk products, the payments product across issuing and acquiring and then the gateway we're making the investments to localize it based on where we're winning business.
Okay. That's helpful. And the last one for me. Do we have do you have any sort of stats or more than just directionally what you think card penetration either was in Puerto Rico or what the increase has been? I mean, can you see like on a same store sales basis, you're seeing an X percent increase in transactions and volume, if you look at, for example, BPOP is up 27%.
Just anything to help us kind of dimensionalize the shift to electronic payments that's clearly happening in Puerto Rico? Any stats at all would be super helpful. Thanks guys.
I mean, a specific stat, John, really there isn't one source. We're taking in consideration many different data points that we have here to kind of give some direction. Obviously, we're seeing every category in terms of consumption going up from a sales volume perspective. And we're seeing the banks here also report that they're seeing volumes across credit and debit increase. We're seeing the use of all digital channels increasing as well.
And these are all driven by the use of cards at the end of the day. And so we continue to see very big opportunity to continue to make inroads into kind
of the cash business here
in Puerto Rico, which continues to be a big part of the economy. And as Max said, ATH Movil and ATH Movil Business for us is the best way for us to continue to
get additional penetration. Yes. And John, the other thing I would say is there's still this looked a little bit more like a more sophisticated Latin American country when if you look at penetration rates versus the states because you still have a large underground economy and you still have sort of an unofficial economy. So even across traditional categories, like gas stations or supermarkets or restaurants, you might have a lower level of penetration than you would see in the U. S.
But the big opportunity is where we're breaking into new markets with P2B, with ATH mobile business, where you're paying service contractors, food trucks, which is a significant opportunity as well. So that's where we're seeing a lot. And as I told Bob earlier, I mean, if you look at P2P for the quarter, it was up 70%, right? And if you look at AKA Mobile Business, which that is primarily new electronic payment volume, that was up over 3 50% for the quarter. So there's still a lot
of opportunity.
All right. Very helpful. Thanks, guys.
Thank you. And the next question comes from James Friedman with Susquehanna.
Hey guys. Good results by you and your team. I just wanted to ask in your prepared remarks you called out the $300 a week stimulus. I know you referenced that in a prior question. But if you could just give us some sense of how enduring you see that and how long is this going to last?
And then I'll just ask my second one upfront. Joaquin, you said that in 2021 the client attrition would be similar to that in 2020. Can you just remind us, I don't mean to beat a dead horse, because it sounds like you're not going to focus on that, but what was it in 2020? Thank you.
Yes. So on the $300 it's the I think you're right, Sumay, it's the amount that was approved by the President by executive order that says the local government has to match a portion of that. And it's less than the previous unemployment funding that was coming out of the federal government. The duration of that currently is probably a couple of more weeks. But we do think that's going to be helpful.
If this continues though, I mean the economy still remains open here. It's a smaller amount and but for the next couple of weeks, it will have an impact.
What's the other part of your question, Dan,
on the attrition?
Tom, why can't you talk? Yes. So the attrition this year, we said we for this quarter, the impact is about $1,000,000 and we're going to see $3,000,000 to $4,000,000 this year. We had
originally expected $4,000,000 to $5,000,000
and that's why we made a reference to a slight delay in attrition, which as we said in previous calls has been coming out for a few years. We're expecting an additional 3 to 4 next year. And given that it's at the same level and we're trying to move away from kind of keeping updating that on a quarterly basis. Got it. Okay.
Thank you guys. All the best. Thank you.
Thank you. And the next question comes from James Faucette with Morgan Stanley. Hi.
This is Priscilla Russo on for James. Just two quick questions. On the Latin American trends as these markets have been opening up, can you talk about what you've been seeing in terms of spend uplift or transaction growth and normalization there? And then on generally the health of the merchants within Puerto Rico, obviously travel is a outsized portion of your GDP. And so even though you may not have direct exposure to travel, just wanted to understand how businesses there are doing?
Are they buying more products from you perhaps using the Pivot POS devices? Any color on that would be helpful. Thanks.
Yes. In terms of just the overall portfolio and our exposure to tourism, as we've mentioned in the past, we don't have any significant direct exposure. Most hotels or airlines that we see in Puerto Rico are usually processing transactions through our corporate processor. So we have limited direct exposure. Obviously, tourism is a bigger part of the Puerto Rico economy, although it's really closer to 5% really of GDP and it has an indirect impact through restaurants and retail sales.
And even though it's down, again, as we said, we have seen sales volumes up in pretty much every category. In terms of the general state of the portfolio of merchants, we have seen a slightly higher percentage of inactive merchants over the quarter, mainly merchants that haven't started back to process or that are having maybe a little bit more difficulty in getting up to business. But in general terms, that continues to also move towards normalization. So nothing really that we're overly concerned in terms of those getting back online. And in terms of Latin America, look, I mean, we continue to focus on the 4 countries that we've mentioned in the past Chile, Colombia, Mexico and Costa Rica.
And in getting our processing platform up and running, making sure that we are putting ourselves in a position to continue to expand margin into the future. And as we said, with Santander, and it's kind of our first client onto this platform and showing the success that we can bring by having a processing platform in these countries. Okay.
Thank you. And the next question comes from George Mihalos with Cowen.
Hey, guys. Thanks for taking my questions. Really just two clarification points for me. I want to make sure I'm thinking about some of these things correctly. So just on the acquiring side, I think you said July was up 30% and then it had moderated to kind of high single digits in September.
I'm just curious, have those high single digit trends continued in October? Have you seen any sort of moderation from there? And then just as it relates to the EBITDA, I think you called out the 4 point $4,000,000 one time from the DOE and then another $2,000,000 Anything else that we would need to adjust to kind of come up with a normalized margin? I think I'm kind of backing it to like a 48% margin if I do the math.
That's correct, George. Those are the 2 main items really that we called out and that you should be taking into consideration of kind of one time impact to kind of that higher margin that we reported. In terms of what was the first part of the question, George?
As it relates to the acquiring segment, I think you said in the quarter kind of up high singles.
Yes. No, I mean, so in October, I would say that there has been some slight moderation in terms of sales volume. We continue to see fairly strong sales volume. We have seen the average ticket, however, come down and transactions continue to be lower than the prior year. But as we said before, those usually go hand in hand.
So as we have seen a slight improvement or recovery from the transactional side, we have seen that average ticket start to come down. So it's something that even though the high sales volume that we saw in July was there, on a sequential basis, we have seen that average ticket come down and that is reflecting itself in October as well.
Thank you. Appreciate it.
Thank you. And the next question comes from Cory Marcello with Deutsche Bank.
Hey guys, thanks for taking my question. You mentioned 5% of the ATH merchants have the QR code now and that's kind of ramping quite quickly. I'm just curious if you could just give some high level thoughts on kind of where you see that penetration going forward? And more importantly, do you guys see a lift on kind of QR code transactions per merchant versus other transactions? Just trying to think about that a little bit deeper.
Sure. So, we launched this product during the previous quarter, so in Q2. And we've seen the velocity of the adoption at the merchant level is pretty rapid. And what I would tell you is, trying to understand how that changes the volume within a merchant, we're now analyzing because we want to do 2 things. 1 is we'd like to convert more of the transactions to electronic transactions because of ease of use.
And we'd also like to convert more of the transactions to APH versus other types of electronic payments because that's our debit network. So we're in the process of analyzing that. And we are noticing, yes, we've increased by 2 75% the number of locations. And within each location, it appears that the volume or the tendency to use the QR code is increasing as well. Our goal is to get by the end of 2021 as much of the volume.
So focus on the larger chains, the largest merchants and sort of hold their hands and get them up and running. And then we're in the process of finding an easier way for smaller merchants. We're already in process of testing so that they can sort of implement the product on their own. But it's a significant focus for us because we think it reinforces our relationship with these merchants and then it will increase not only the electronic payments, but when it is an electronic payment, it will be an ATH payment.
Got it. That's very helpful. And then I'm just curious if you could talk a little bit more about just e comm in general in Puerto Rico and some of the markets you serve. Like what are you seeing there in terms of a trend to e comm and how is EVERTEC positioned to take on the ecom opportunity over the next couple of years?
Yes. So I mean, again, as we talked about, whether it's ACH, whether it's our gateway, it's a trend that we're seeing, like all of the other payment providers. Our focus has really been the place to pay product as our e commerce gateway. We have seen significant volume growth in Ecuador during the quarter. And then like I told you, now that we've localized it in Costa Rica and Panama, we're seeing success with those banks because they're adding new merchants, not just going sort of static with the existing base when they had the previous product.
Because the previous product we had, again, it's not a product that we felt like we could really grow at the rate we'd like to across the region. In Puerto Rico, we'll also convert to that product. But it's a place to pay product and acquisition has been incredibly successful and that will be the future gateway for the company.
Okay. Thanks guys.
Thank you.
Thank you. And as there are no more questions, I would like to return the floor to Max Schuessler for any closing comments.
Thank you. And I want to thank everyone for joining the call. I hope each of you and your families remain safe. We look forward to connecting with you virtually over the coming months and really look forward to seeing you again in once we get past the pandemic.
Thank you and good night.
Thank you. The conference has now concluded. Thank you for attending today's presentation. You may now disconnect your lines.