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Earnings Call: Q1 2021

Apr 23, 2021

Operator

Ladies and gentlemen, thank you for standing by, and welcome to the First Hawaiian Bank Q1 2021 Earnings Conference Call. At this time, all participants are in a listen-only mode. Later, we will conduct a question- and- answer session, and instructions will follow at that time. If anyone should require assistance during the conference, please press star zero on your touch-tone telephone. As a reminder, this conference is being recorded. I would now like to turn the conference over to Mr. Kevin Haseyama.

Kevin Haseyama
Strategic Planning and Investor Relations Manager, First Hawaiian Bank

Thank you, Sylvia. Thank you, Sylvia, and thank you everyone for joining us as we review our financial results for the first quarter of 2021. With me today are Bob Harrison, Chairman, President, and CEO, Ravi Mallela, CFO, and Ralph Mesick, Chief Risk Officer. We have prepared a slide presentation that we'll refer to in our remarks today. The presentation is available for downloading and viewing on our website at fhb.com in the investor relations section. During today's call, we will be making forward-looking statements, so please refer to slide one for our safe harbor statement. We may also discuss certain non-GAAP financial measures. The appendix to this presentation contains reconciliations of these non-GAAP financial measurements to the most directly comparable GAAP measurements. Now I'll turn the call over to Bob.

Bob Harrison
Chairman, President, and CEO, First Hawaiian Bank

Thank you, Kevin. Good morning, everyone. I appreciate you joining us today. Turning to slide two, I'll start by giving a quick update on the current situation in Hawaii. Overall, the state continues to do a good job of controlling the spread of COVID-19. The number of new daily cases remains steady, and the vaccine rollout is going well, and there are no issues with hospital capacity. As of Wednesday, the statewide seven-day average of new cases was 80, and the corresponding positivity rate was 1.6%. Also on Wednesday, the CDC reported that Hawaii had the lowest seven-day case rate per 100,000 residents of all 50 states. Vaccine rollout continues to go well. Through Wednesday, about 44% of those 18 years and older had received at least one dose, and 32% have been fully vaccinated.

We're also seeing signs of recovery in the visitor industry, with the average daily visitor arrivals steadily increasing since the start of the year. This week, the state announced that effective May 11th, inter-island travelers who have been vaccinated in Hawaii and have completed the required 14-day waiting period will be exempt from pre- or post-travel testing and quarantine requirements. While it's not a full vaccine passport, it's certainly a step in the right direction. The state seasonally adjusted unemployment rate remained high at 9% in March. We're hopeful that as visitor arrivals continue to increase and the local economy continues to reopen, the unemployment rate will improve. Housing market remains very strong.

In the first quarter, median single-family home price on O‘ahu was $915,000, up 17% over the prior year, and the median condo price was $455,000, up 5.8% from the prior year. Also pleased to report that last month we published our third annual ESG report. In this year's update, we have adopted the SASB reporting framework, and our report is available for download on our investor relations website. Turning to slide three, I'll briefly go over our first quarter results. While the outlook for the local economy is getting brighter, the first quarter remained challenging. Growth in loans was driven by PPP loans as we originated $459 million of new PPP loans. Deposits grew by $906 million, driven by growth in consumer and commercial deposits. Credit quality remained excellent.

Our credit metrics have continued to improve, and over 96% of borrowers who went on deferral have returned to pay. Diluted EPS was $0.44, and the Board maintained the dividend at $0.26 per share. Finally, we completed several significant customer-facing technology projects in Q1, highlighted by our completely redesigned website, fhb.com. At the end of the presentation, I'll make a few comments on our digital strategy. Now I'll turn it over to Ravi to go over the financials.

Ravi Mallela
CFO, First Hawaiian Bank

Thank you, Bob. Turning to slide four, period- end loans and leases were $13.3 billion, unchanged versus the prior quarter. PPP loan balances grew by $358 million as we originated over 3,600 loans for $459 million. In Q1, we shifted resources from processing forgiveness applications to originating new PPP loans. The number of loans forgiven in the first quarter was less than expected. Mortgage loan balances were up slightly. Originations were strong in the quarter, repayments were also high. C&I balances, excluding PPP loans, declined by $256 million, driven by a $181 million decline in dealer flooring balances and a $41 million decline in shared national credits.

Strong demand for new cars, both locally and on the mainland, depleted dealer inventories and drove down flooring balances. Looking forward, we reiterate our view that full-year loan growth, excluding PPP, will be in the low single- digit range. Turning to slide five, total deposit balances ended the quarter at $20.1 billion, a $906 million increase versus the prior quarter. This increase was driven by growth of $1.2 billion in consumer and commercial deposit balances, partially offset by a $269 million decrease in public deposits. Consumer and commercial deposit balances in the first quarter benefited from both stimulus payments and PPP loan disbursements. Our cost of deposits fell 3 basis points to 8 basis points in the quarter. Turning to slide six, net interest income was $129.2 million, a $6 million decrease versus the prior quarter. The decrease was primarily due to lower average yields and balances on loans.

Net interest margin was 2.55%, a 16- basis- point decrease from the previous quarter. As expected, asset and liability repricing contributed about 7 basis points to NIM compression. Excess liquidity, driven by the significant increase in deposits, added another 6 basis points of NIM compression. Lower fee income because of the lower amount of PPP loans forgiven versus the prior quarter contributed another 3 basis points of NIM compression. The number of PPP loans forgiven in the first quarter declined from the prior quarter due to reallocating resources from processing forgiveness applications to originating new PPP loans. We have shifted those resources back to processing forgiveness applications. Over the next few quarters, we expect PPP loan forgiveness, along with stimulus money, to cause liquidity levels to persist.

In Q2, we expect the net interest margin to decline 5-7 basis points, excluding the impact of PPP and excess liquidity. Turning to slide seven, non-interest income in Q1 was $43.9 million, down $9.7 million from the previous quarter. Q4 non-interest income was elevated due to one-time items, including a $7.1 million gain on sale of loans, a $1.2 million gain from an unsettled tax liability, and a $0.9 million reduction in network-associated dues, which was booked as contra income. These one-time impacts in Q4 were offset by a $4.8 million charge associated with the Visa B swap. In Q1, our income related to customer swap agreements was down $0.9 million due to low customer activity, and BOLI income was down $1.8 million. Looking forward, activity-based items such as credit and debit fees and merchant services have started to recover, and we expect further recovery as tourism increases.

Swap fee income impacted by low loan growth and the stable low rate environment will most likely increase during the second half of the year as loan growth starts to pick up. We also expect a recovery in BOLI income in the second quarter. Given these factors, we anticipate that non-interest income will bounce back to this $47 million-$48 million range in the second quarter. Turning to slide eight, non-interest expenses were $96.3 million, $8.2 million higher than the previous quarter, and the efficiency ratio was 55.5%. Salaries and benefits increased approximately $1.2 million over the prior quarter. This was mainly driven by a small increase in salaries, annual bonuses, and inflationary increases in our healthcare costs. In Q1, the bank launched its new website, fhb.com. The expenses associated with the implementation of the new website and other technology initiatives added approximately $2.2 million to contracted services.

In addition, to support the origination of the second round of PPP loans, in the first quarter, we added temporary support to help process over 3,600 loans. This led to one-time expenses of around $1 million in the quarter. Other operating expenses increased $3.3 million versus the prior quarter, of which approximately $1.2 million was non-recurring. For the full year 2021, we continue to expect expenses to be about 7% higher than 2020 expenses. Now I'll turn it over to Ralph to go over asset quality.

Ralph Mesick
Chief Risk Officer, First Hawaiian Bank

Thank you, Ravi. If I could turn you to slide nine, I'll speak to our credit profile. Asset quality continues to hold up and the signs of the recovery are starting to emerge. In Q1, realized credit costs remain low. Net charge-offs for the quarter were $4.59 million, higher than our prior quarters but within expectation. Annualized, our net charge-off rate was 14 basis points, lower than the rate for 2020 and 2019. We did not record a provision for the quarter. NPAs and 90 days past due loans were marginally down this quarter with a 1- basis- point decrease to 14 basis points. Criticized assets continue to decline, dropping from 4.23% of total loans in Q4 of 2020 to 3.47%. The anticipated increase in past due loans excuse me, has not yet materialized.

Loans 30- 89 days past due declined 3 basis points quarter-over-quarter to 27 basis points. Our return-to-payment experience on COVID-related deferrals has been strong, and reperformance of those loans continues to be very good. Moving to slide 10, you see a roll- forward of the allowance for the quarter by disclosure segments. The reserve decreased about $8.1 million to $200.4 million. This amounts to 1.51% of all loans and 1.65% net of PPP loans. Maintaining our view for the recovery in the second half of the year, our economic outlook was unchanged, and the bank retained a COVID-related overlay as a component of the reserve. While we're encouraged that asset quality metrics remain strong, it is important for us to monitor factors that drive expected credit losses over the next one or two quarters, looking for evidence of improvement before changing our outlook.

Turning to slide 11, we show the composition of the commercial portfolio by risk rating as of quarter end. We continue efforts to manage at-risk credits with the intent to reduce future credit costs by executing on specific plans for each of these loans. Since a peak reported at the end of Q2, we've seen a decrease of $281 million in criticized loans, or 193 basis points. The reductions have come on a combination of loan sales, repayments, refinancings, and upgrades. Special mention loans are down $262 million, or 182 basis points from the Q2 peak, and classified loans are down $20 million or 10 basis points from the peak. On slide 12, we see the status of loans that have received deferrals at the start of the pandemic. About 97% of these loans by balance have completed the deferral period.

Around 96% of those borrowers have returned to payment, with a small portion offered a second deferral based on additional considerations. Reperformance continues to be strong, delinquency rates low. At this point, most loans that are under deferral or modification are secured residential mortgages. Let me turn the presentation back to Bob.

Bob Harrison
Chairman, President, and CEO, First Hawaiian Bank

Thanks, Ralph. Before I wrap up, I wanted to say a few words about our technology investments and how they fit into our digital strategy. If you go to page 13, when you look at this, with over 160 years of history, we've served as a trusted advisor to our customers, creating deep and lasting relationships while becoming a hub of their financial lives. In the digital area, we had to rethink what it means to be a relationship bank and how we can evolve to meet customers' changing expectations. With our digital transformation, we will continue creating deep and lasting relationships, and we'll use data and technology to improve the customer experience through access, convenience, and personalization. From an infrastructure perspective, our plan is to build a scalable, portable platform that will enable us to drive down costs over time.

As we've discussed on prior calls, we continue to work on our core system replacement. Built on a microservices and open API framework, it will serve as the backbone that allows us a more flexible and modular approach to integrating our digital platforms and data sources. In the first quarter, we completed several customer-facing projects. We introduced a refreshed fhb.com website, rolled out a new online consumer loan origination platform, and a reimagined personal financial management tool. Additionally, we completed development of our new and enhanced mobile banking application, which brings new functionality, access to innovative budget and finance tools, and the ability for us to deliver personalized experience and advice when it launches in the coming days. With that, I'll turn it back to Kevin.

Kevin Haseyama
Strategic Planning and Investor Relations Manager, First Hawaiian Bank

Sylvia, we'll take questions now.

Operator

Thank you. Ladies and gentlemen, if you would like to ask a question, please press star one on your telephone keypads. Again, to ask a question, please press star one on your telephone keypads. We'll pause for just a moment to compile the Q&A roster. Your first question comes from the line of Ebrahim Poonawala from Bank of America.

Ebrahim Poonawala
Analyst, Bank of America

Good morning, guys.

Bob Harrison
Chairman, President, and CEO, First Hawaiian Bank

Morning.

Ravi Mallela
CFO, First Hawaiian Bank

Morning.

Ebrahim Poonawala
Analyst, Bank of America

I guess, just first question, Ravi, around the margin outlook for 5-7 basis points, decline. Can you tell us, when that begins to moderate or when, like if rates stay as is, when does that, level off, the 5-7 point basis points core decline?

Ravi Mallela
CFO, First Hawaiian Bank

Yeah. Ebrahim, this is Ravi. I would say that as we start to see moderation in some of the refinancing activities on our balance sheet, that's one aspect. Mortgage has been extremely active this quarter. Fundamentally, if you look at kind of where our Q1 yields were, we've got a little bit of room in the balance sheet for a little bit of repricing on, in the mortgage portfolio in particular. We feel like, you know, there's probably some more room in the securities book as we start to see kind of a moderation of the level. We're at $6.7 billion for the quarter, where we see runoff about $100 million-$120 million per month.

Rolling off and replenishing those. Depending on where spreads are and yields are, we could see a little bit of decline in the securities book with respect to the NIM. I'd just say maybe on the deposit side, 1-2 basis points, we could probably see some room. We're already at 8 basis points for the quarter, so there's probably opportunity there to see kind of where NIM will land sort of for the long term.

Ebrahim Poonawala
Analyst, Bank of America

What's the remaining PPP fees, Ravi, that you expect to recognize, and what's the timing of when you think it's going to get amortized?

Ravi Mallela
CFO, First Hawaiian Bank

Yeah. It's about $24 million-$25 million in fees.

Bob Harrison
Chairman, President, and CEO, First Hawaiian Bank

Yeah. Just over $25 million, EB. This is Bob. As we go through the process, as we've said before, we have them on straight line amortization. Of course, that gets accelerated with forgiveness. As we go through the forgiveness process, the first round from last year will be really, probably a lot of that will happen this year, in the next 18 months. It's really borrower dependent, so it's not something we control.

Ebrahim Poonawala
Analyst, Bank of America

How much is first versus second? Do you have that, Bob, the breakdown?

Bob Harrison
Chairman, President, and CEO, First Hawaiian Bank

I don't have that, but we can work on that for you. Kevin, do you have that handy?

Kevin Haseyama
Strategic Planning and Investor Relations Manager, First Hawaiian Bank

Well, the second round was around $459 million of new loans.

Bob Harrison
Chairman, President, and CEO, First Hawaiian Bank

Yeah. He's talking about the fees.

Kevin Haseyama
Strategic Planning and Investor Relations Manager, First Hawaiian Bank

Sorry.

Bob Harrison
Chairman, President, and CEO, First Hawaiian Bank

The fee between the two—

Kevin Haseyama
Strategic Planning and Investor Relations Manager, First Hawaiian Bank

I don't have that right now.

Bob Harrison
Chairman, President, and CEO, First Hawaiian Bank

We'll get back to you with that, EB.

Ebrahim Poonawala
Analyst, Bank of America

That's fine. On a separate note on the dealer finance loans, so I guess the drop-off wasn't surprising. What's your outlook there, Bob, in terms of does it come back, given what's going on with auto inventories, et cetera? Just give us a sense of where you see that business headed in the next few quarters.

Bob Harrison
Chairman, President, and CEO, First Hawaiian Bank

Sure. Sure. I've spent a lot of time talking to them. I'm going to be up in the mainland a couple of weeks talking to more of them. If you look at the four-year average ended in 2019, our outstandings were $850 million. Right now we're right about $400 million less than that. There's a tremendous amount of room for growth. While there's been some give and take on the lines, it's essentially the same size. It really is driven by when manufacturers can come back up to speed and produce in volume, which of course we can't predict. Certainly expect some of that before year end. As chip shortage and other supply bottlenecks get worked out, we expect a pretty strong recovery in dealer flooring balances.

Ebrahim Poonawala
Analyst, Bank of America

Got it. You do think by the end of the year, some of that $400 million gets picked up, and then you may or may not return back to that $850 million this year, depending on with the one manufacturer.

Bob Harrison
Chairman, President, and CEO, First Hawaiian Bank

Sure. It's not driven by us. It's really driven by the manufacturers.

Ebrahim Poonawala
Analyst, Bank of America

Right. Yep.

Bob Harrison
Chairman, President, and CEO, First Hawaiian Bank

Of course, the dealers would like to sell a lot of cars and keep low inventory, but I think that dynamic will start to change as well as things normalize in the broader economy.

Ebrahim Poonawala
Analyst, Bank of America

Got it. Thanks for taking my questions.

Operator

Your next question comes from the line of Steven Alexopoulos from JPMorgan.

Steven Alexopoulos
Analyst, JPMorgan

Hi, everybody.

Bob Harrison
Chairman, President, and CEO, First Hawaiian Bank

Hey, Steve.

Ravi Mallela
CFO, First Hawaiian Bank

Hi, Steve.

Steven Alexopoulos
Analyst, JPMorgan

Bob, I wanted to start, if I look at the Hawaiian economy, state's making good progress on vaccines, visitor arrivals are improving. The unemployment rate's still a bit high. How would you describe sentiment amongst business customers today? Are they starting to move forward with increased spending and investment, or are they still really waiting for the economy to more fully open?

Bob Harrison
Chairman, President, and CEO, First Hawaiian Bank

I don't know if we're at the point where they're ready to make that decision yet, Steve. I think they're just really happy that there's a lot more tourists, and I think they're really trying to reengage and reopen strongly to be able to serve all those tourists. Like many places, there have been some shortages of rental cars and that sort of thing. The hotels are ready to go. Talking to those folks, they are absolutely ready to go. There are a few little kinks in the armor to work out. Restaurants, again, opening at reduced capacity, struggling a little bit to find people, candidly, even though with the high unemployment rate of the people I've talked to. That as well will work itself out fairly soon. Getting through the reopening and then looking at investments, I think that will be the next step.

Steven Alexopoulos
Analyst, JPMorgan

Got you. Okay. That's helpful. When we look at the reserve, even with no provision taken in the quarter, the reserve is still well above where you were after day one CECL. My question is, what held you up for more meaningfully releasing reserves this quarter? Should we expect a pattern of no provision until the reserve gets closer to that day one CECL amount?

Bob Harrison
Chairman, President, and CEO, First Hawaiian Bank

Yeah. Maybe I'll start, Steve. This is Bob, and I'll hand it off to Ralph. Really what we're looking for is, while there's, as we just talked about, a lot of very good signs in the economy here, it's still a little bit early to make a call on recovery yet. I think those are the indications we're looking for. I think over the next couple of quarters, we'll have a better idea on that. Ralph, anything you'd like to add?

Ralph Mesick
Chief Risk Officer, First Hawaiian Bank

Yeah, Steve, I don't have a lot more to add. I think everything is starting to line up the way that we had hoped it would, and I do think that we just need to see what happens the next couple of quarters and see if this really takes hold. Our outlook was for a second half recovery, and we're really starting to see that now.

Steven Alexopoulos
Analyst, JPMorgan

Okay. That's helpful. On the PPP loans, are there any stats you guys could share in terms of how many of these were for new versus existing customers? Have you been able to use that as a tool to bring new relationships into the bank?

Bob Harrison
Chairman, President, and CEO, First Hawaiian Bank

We've done some of that. We have a large customer base, and so servicing our existing customers was the bulk of our loans, quite frankly. There were some new relationships that came into the bank with that. Interestingly, relative to, I think, some of the national numbers we're seeing for the second round, a majority of our borrowers already had gotten a PPP loan with us, and the number of new PPP first-time borrowers was less. I think that's a little different than we saw in the rest of the country. I think that goes to where the economy has been in Hawaii. People have been struggling, and that's really been just a terrific bridge for them to get to the other side of this.

Steven Alexopoulos
Analyst, JPMorgan

Okay. That's helpful. Just one last one on personnel related. I've been a big fan of Chris Dods, so I was happy to see him get the promotion to COO. Are you planning to backfill his prior role now, or will he continue running the digital transformation from here?

Bob Harrison
Chairman, President, and CEO, First Hawaiian Bank

He's in the room, so I have to be careful what I say, Steve.

Steven Alexopoulos
Analyst, JPMorgan

Oh.

Bob Harrison
Chairman, President, and CEO, First Hawaiian Bank

No.

Steven Alexopoulos
Analyst, JPMorgan

Congrats, Chris.

Bob Harrison
Chairman, President, and CEO, First Hawaiian Bank

We just added to his responsibilities. He has a great work ethic. No, he will still be working on the digital transformation. Really what it comes down to is I just want to make sure that Chris had all the tools to wrap around to do the full suite of not only technology, digital and transformation, operations, make sure they're all integrated, and that we'll get a better result at the end because of that.

Steven Alexopoulos
Analyst, JPMorgan

Okay. Great. Thanks for taking my questions.

Bob Harrison
Chairman, President, and CEO, First Hawaiian Bank

You're welcome.

Operator

Your next question comes from the line of Jackie Bohlen from KBW.

Jackie Bohlen
Analyst, KBW

I just wanted to go back to the loan portfolio and talk about some of the other portfolios and just their performance versus expectations. Understanding the pushes and pulls in commercial and the reiterated overall growth guidance. Are consumer balances behaving as you would have expected?

Ralph Mesick
Chief Risk Officer, First Hawaiian Bank

Yeah, I would say, I think we're doing better than we would have expected on the consumer side. We had stood up a modification program. We had a lot of people working on putting something in place, and we really didn't see that. We saw just really good return to payment, and as you can see from the statistics in the slide, not a lot of people on a second deferral. I think we're doing better than expected there.

Bob Harrison
Chairman, President, and CEO, First Hawaiian Bank

Jackie, this is Bob. I just want to make sure, was that your question, or was it a credit-related question, or was it a growth-related question?

Jackie Bohlen
Analyst, KBW

It was growth related, but I was going to get to the credit component.

Bob Harrison
Chairman, President, and CEO, First Hawaiian Bank

Okay.

Jackie Bohlen
Analyst, KBW

Just reversing my order.

Bob Harrison
Chairman, President, and CEO, First Hawaiian Bank

Yeah, sure. Let me take the other side then, unless you have a question for Ralph. Consumer loan growth has been very muted over the last year. We just aren't seeing a lot of demand in that space. We're seeing some in indirect auto as car sales have been strong, but even that is at a lower level than it had been in previous periods. Besides that, other than, I think, residential lending, Ravi, is there anything else that has outperformed?

Ravi Mallela
CFO, First Hawaiian Bank

No, I think that covers it.

Jackie Bohlen
Analyst, KBW

Okay. The consumer decline, is that purely a function of demand? Or is there some function of intended runoff occurring in that portfolio?

Bob Harrison
Chairman, President, and CEO, First Hawaiian Bank

Primarily demand, but there are a couple of segments of that portfolio where we're bringing down the balances a little bit. Really sub-segments of existing portfolios, but certainly not broadly in any of the different categories.

Jackie Bohlen
Analyst, KBW

Okay. Are you largely complete there, or is it still a little bit more of a headwind? I know that's not a major driver.

Bob Harrison
Chairman, President, and CEO, First Hawaiian Bank

Sure.

Jackie Bohlen
Analyst, KBW

I'm just curious.

Bob Harrison
Chairman, President, and CEO, First Hawaiian Bank

No, absolutely. A very fair question. I think we're where we want to be. Now it's going to be much more demand driven.

Jackie Bohlen
Analyst, KBW

Okay. You touched on the single family. Just curious, I've seen a lot of contraction at other banks, and you had some good expansion in the quarter. Was that related to what may have been purchased versus put in the portfolio and maybe the mix is just a little different than some other banks, or is there anything else at play there?

Ravi Mallela
CFO, First Hawaiian Bank

Jackie, this is Ravi. Certainly, that was one of the components in Q1. We just had lower mortgage sales in the quarter, and we're portfolioing more on an absolute level. I would just say that the activity levels in the mortgage business have been extremely high, both from a refinancing activity and now looking forward, certainly from a purchase perspective. As we start to really move through the origination pipeline, we see potential good opportunity for us to continue to build balances in the future.

Bob Harrison
Chairman, President, and CEO, First Hawaiian Bank

Maybe just a final point on that. This is Bob. At some point the refinance will slow a bit just because of where rates are at. We do have several projects later this year, large condominium projects that we're supporting with loan opportunities, and we think that will help us in the back half of the year.

Jackie Bohlen
Analyst, KBW

Thanks, Bob. That's helpful. Just one last quick one. A follow-up probably for you, Ralph. I've got in my notes that the overlay was 28% of the reserve at year end. Do you happen to have that number? Or just the general place of it now?

Ralph Mesick
Chief Risk Officer, First Hawaiian Bank

It's about the same level.

Jackie Bohlen
Analyst, KBW

Okay. No change. Great. Thank you, everyone.

Operator

Your next question comes from the line of Andrew Liesch from Piper Sandler.

Andrew Liesch
Analyst, Piper Sandler

Hi, good morning, everyone.

Bob Harrison
Chairman, President, and CEO, First Hawaiian Bank

Morning.

Andrew Liesch
Analyst, Piper Sandler

Hi. The question just on the margin guidance down 5-7 basis points excluding the impact of PPP and excess liquidity. Is that excluding the 6 basis points and the 3 basis points that you highlighted for this quarter? Should we add that back in and then take out the 5-7 basis points?

Ravi Mallela
CFO, First Hawaiian Bank

It does exclude those two components. Given where we are right now, maybe I'll give a little bit of color on each of those components. Excess liquidity with respect to what could potentially happen in the future. Certainly, we haven't seen the next round of stimulus come through. Since, Andrew, we have the state operating account, there's potential opportunity in terms of liquidity that the state operating account could increase over time and maybe impact the NIM in particular with respect to how much we have on the balance sheet in terms of excess liquidity. There's some uncertainty on the amount of excess liquidity we could experience over the next couple of quarters.

On PPP loans, we certainly back to going back to focusing on forgiveness. To the extent that forgiveness picks up in the next couple of quarters, we could also see sort of an uptick on the margin as a result of that. Those are the two factors that are outside of the 5-7 basis points that have some sources of uncertainty for the future.

Andrew Liesch
Analyst, Piper Sandler

Got it. Okay. That's helpful. Thank you. The fee income guidance to return to or rebound to the $47 million-$48 million range. I guess I would have thought this, if I back out some of the non-core items in the fourth quarter, fees were closer to $50 million, in the third quarter, closer to $49 million. I would expect, especially as the state reopens and tourism's coming back stronger, that fee income could actually come in stronger than the range you're providing. I guess, what sort of conservatism do you think you might have there, or what are you seeing that I might not be?

Ravi Mallela
CFO, First Hawaiian Bank

Yeah, maybe I'll hit on a couple of items. That's an excellent question. I think to the previous question, we are certainly portfolioing mortgage loans on the book. That contributed about $1 million in non-interest income in terms of a difference quarter-over-quarter. That's sort of a muting effect on what we're seeing. I'd just say that activity levels particularly in credit and debit card fees will respond over time, but that will take some time as tourism recovers. Maybe just thinking a little bit about the deposit fee line and service charges. There, I would just say that we're benefiting in many ways from a significant amount of liquidity on the balance sheet, and certainly from the credit perspective.

That tends to have a muting effect on service charges on deposit accounts because customers have a lot of liquidity, and as a result, those fees tend to be muted in that area. When you put all those pieces together, Andrew, that's kind of why we've given the $47 million-$48 million guidance.

Andrew Liesch
Analyst, Piper Sandler

Got it. Okay. That's very helpful. I'll step back. Thank you.

Operator

At this time, I would like to remind everyone if you would like to ask a question, please press star one on your telephone keypads. Again, that's star one to ask a question. Your next question comes from the line of Jared Shaw from Wells Fargo.

Jared Shaw
Analyst, Wells Fargo

Hi, guys. Morning.

Ralph Mesick
Chief Risk Officer, First Hawaiian Bank

Morning.

Ravi Mallela
CFO, First Hawaiian Bank

Morning.

Jared Shaw
Analyst, Wells Fargo

I guess going on looking at the tech investment and the tech plan, are you planning on having this centralized under one provider, or is this going to be go out and get the best of each option and then aggregate things together on the back end?

Bob Harrison
Chairman, President, and CEO, First Hawaiian Bank

Very good question, Jared. This is Bob. It's a complicated answer, to be honest with you. We have one core provider that does our core services. Around that core provider, and that's FIS, and around them, we have a number of different systems that we use from outside providers. For example, our credit card provider for many, many years has been TSYS and our ATM driver is somebody else. That world is while we're simplifying it quite a bit by moving to our new core, it isn't monolithic. We do have other systems that we're wrapping around that and doing it with the API and microservices technology to make it very streamlined and seamless. No, it's not just one core provider for everything we use.

Jared Shaw
Analyst, Wells Fargo

Going forward, when you have those microservice-based systems, will you be able to tailor products or make tweaks here or there in-house, or will you still need to depend on partners to help implement those changes?

Bob Harrison
Chairman, President, and CEO, First Hawaiian Bank

It's going to be a combination of both. One of the advantages of the microservices architecture is that you can swap out providers relatively easily. Then for what they're offering that you're using, you have a choice generally of how much you want to customize. So the benefits of customization versus the cost of creating and maintaining a customized system is something that you have to weigh for each one of the different offerings.

Jared Shaw
Analyst, Wells Fargo

Okay, great. Thanks. Just more broadly on the reopening and the tourism returns, is the labor pool in market sufficient to handle a full reopening yet? Will part of that depend on people coming back to the island that may have left? Like in the past you had mentioned the more hourly wages or the people of the—

Bob Harrison
Chairman, President, and CEO, First Hawaiian Bank

Sure.

Jared Shaw
Analyst, Wells Fargo

Tourism- facing areas had left. Are they coming back or are we still having to wait to see the pool increase?

Bob Harrison
Chairman, President, and CEO, First Hawaiian Bank

I don't have perfect clarity on that, to be honest with you. I think some people might have left. I think a lot of people are getting help from various support programs, government provided, and so that's been a big help for them. There has been, as you've seen in other places, somewhat of a reluctance to go back too soon to work when those support programs are in place. I don't think there's been an exodus to the point where we wouldn't be able to support a fairly large return to a tourist economy. Remember, it wasn't that long ago in 2019, we had 10 million visitors. I think part of the reluctance to return to work is people want to get their vaccine shots first. With all this dynamic happening at the same time, I think we're good for a while.

Time will tell as we get back to really full employment and a robust tourist economy. Too early to make that call.

Jared Shaw
Analyst, Wells Fargo

Great. Appreciate the color. Thanks.

Operator

Once again, I would like to remind everyone, in order to ask a question, please press star one on your telephone keypads. Your next question comes from the line of Laurie Hunsicker from Compass Point.

Laurie Hunsicker
Analyst, Compass Point

Yeah. Hi, good morning.

Bob Harrison
Chairman, President, and CEO, First Hawaiian Bank

Good morning.

Laurie Hunsicker
Analyst, Compass Point

I just wanted to make sure I'm reading this right on slide 12. I'm looking at the deferrals. I'm adding the original plus the subsequent. I'm at $81 million of total deferrals for your bank. That's down from $725 million last quarter. Is that correct?

Ralph Mesick
Chief Risk Officer, First Hawaiian Bank

Let's see. I'm pulling up the slide as you're talking to me, Laurie.

Laurie Hunsicker
Analyst, Compass Point

Yes, I'm looking at the original deferrals are now at $11 million total, and then the subsequent deferral's showing at $70 million. Just $81 million versus—

Ralph Mesick
Chief Risk Officer, First Hawaiian Bank

Yes, that's correct.

Laurie Hunsicker
Analyst, Compass Point

Okay. That's fabulous. Okay, great. Ravi, I wanted to go back to expense guide. You reiterated you're still looking at a 7% up relative to last year. If you look at this quarter, you're $96.3 million. If we strip out the non-recurring, you're down to $95 million. That's suggesting that you're going to be running at $99 million or so per quarter for the next few quarters. Can you just help us think about that, or what am I missing? Thanks.

Ravi Mallela
CFO, First Hawaiian Bank

Yeah. Let me go through some line items to kind of get you to where we see things going in the future. We certainly see, as I mentioned in the previous call, card reward expenses continuing to move up as we start to see increases in activity over the course of the year. Q1 tends to be a little bit elevated because we look at it in arrears, and we're coming off the holiday season. For the rest of the year, we could see typically lower levels than Q1, but as activity increases, those numbers will go up. I think we've talked a little bit about expenses related to the implementation of core. We're going to have training expenses that'll be expensed. As you look to the core being implemented, we'll pick up some in depreciation expense also.

We've talked about the investments we've made in technology in the new fhb.com. We're in the process of refreshing our mobile application. As a result, marketing and advertising expenses will increase over time as we support the new website. We put in some of these technology applications, and we support the new mobile application too. I think as we continue to see increased loan demand over the course of the second half of the year, we should see incentive comp increases from Q1 levels, and that'll also cause our expenses to move up a little bit. Looking at sort of the regulatory fees, we have a bigger balance sheet. The bigger balance sheet means that our regulatory expenses will probably increase over time.

Those are some things to sort of anchor around as you look forward to kind of what we've given as guidance and where we are currently. Hope that helps.

Laurie Hunsicker
Analyst, Compass Point

Okay. Yep, that's helpful. Thank you. How should we think about tax rate for next year?

Ravi Mallela
CFO, First Hawaiian Bank

Our tax rate, I think, our taxes in particular, I think our tax rate was a little bit below 25% in the quarter. What we have currently is, in terms of tax credits, is a pretty strong LIHTC portfolio. If you think about that as an absolute dollar level of tax credits to offset sort of tax expense. As we look to the future and frankly, activity picks up, loan demand increases, we're going to start to see increases in the performance of the firm. When you think about a fixed amount of credits against an increasing sort of revenue base, you're going to see a pressure on the tax rate going forward. That's a good thing because we're earning more money. We're certainly looking at that tax line to try to manage that very closely.

Laurie Hunsicker
Analyst, Compass Point

Okay, great. Thanks. Just one last question. On the PPP fees, I appreciate the slide six and the clarity you've given, can you just help us think about just what were PPP fees in this quarter, and if you have the split between what was the 1% and what was the forgiveness? I think I heard the level of PPP fees for last quarter was $1.5 million . Just wanted to know what the breakdown was in net interest income for this quarter.

Bob Harrison
Chairman, President, and CEO, First Hawaiian Bank

Please go ahead.

Ravi Mallela
CFO, First Hawaiian Bank

Yeah. Let me see if I'm getting that question correct, Laurie. You're asking about the breakdown between forgiveness and fee income in the quarter?

Laurie Hunsicker
Analyst, Compass Point

Yeah. Well, specifically what I'm most focused on is what was the forgiveness amount versus the 1%, which is obviously dragging on your margin. The forgiveness is going to work the other way. Yeah, what was the forgiveness amount in this quarter? I believe for last quarter it was $1.5 million . I could have last quarter's wrong.

Ravi Mallela
CFO, First Hawaiian Bank

Yeah. What I have in this quarter was about $1.5 million i n forgiveness, and last quarter is estimated a little bit over $2 million, $2.2 million.

Laurie Hunsicker
Analyst, Compass Point

Was two point I'm sorry, $2.2 million?

Bob Harrison
Chairman, President, and CEO, First Hawaiian Bank

$2.2 million, yeah.

Laurie Hunsicker
Analyst, Compass Point

Perfect. Thank you for taking my questions.

Operator

I show no further questions at this time. Are there any further remarks?

Kevin Haseyama
Strategic Planning and Investor Relations Manager, First Hawaiian Bank

Yeah. I'll just wrap up by saying thank you, Sylvia, and thanks everyone for joining us. We appreciate your interest in First Hawaiian. Please feel free to contact me if you have any additional questions. Have a good weekend.

Operator

Ladies and gentlemen, this does conclude today's conference. Thank you again for your participation. You may now all disconnect.