Earnings Call: Q1 2021

Apr 22, 2021

Ladies and gentlemen, thank you for standing by, and welcome to the Heritage Financial Earnings Call. At this time, all lines are in a listen only mode. Later, we will conduct a question and answer session. Instructions will be given to you at that time. And as a reminder, today's call is being recorded. I would now like to turn the conference over to Mr. Jeff Duell. Please go ahead. Thank you, Cynthia. Welcome and good morning to everyone who called in and those who may listen later. This is Jeff Duell, CEO of Heritage. Attending with me are Don Henson, Chief Financial Officer Brian McDonald, Chief Operating Officer and Tony Shaupant, Chief Credit Officer. Our earnings release went out this morning pre market, and hopefully, you've had an opportunity to review it prior to the call. We have also posted an updated Q1 investor presentation on the Investor Relations portion of our website. We will reference that presentation during the call. Please refer to the forward looking statements in the press release. Overall, we are very pleased with our financial results for the Q1, particularly given the pandemic environment that has been imposed on all of us. We are also very proud of our team and their strong performance during very difficult period of time. The Q1 results have been influenced by the declining rate environment, carefully managed expenses and full participation in PPP Round 2. Additionally, our long standing focus on credit quality and managing loan concentrations has played out well for us so far and that discipline together with the improving economic forecast has enabled us to report more favorable credit trends and recapture of some of our reserve build from last year. The combination of these factors has allowed us to report an EPS of $0.70 for the Q1 as well as an ROA of 1.51%. While overall loan volume continued to be muted in the Q1, our team's focus was on portfolio management and round 2 of PPP with notable success. With most branch lobbies reopened together with PPP round 1 and round 2 moving into forgiveness phase as well as widespread vaccine deployment in our region, our teams are now focused on more traditional outreach to customers and prospects. We are already seeing results in a rapidly growing pipeline of deposits and loans, which positions us well for the balance of the year and into 2022. I also want to add that we have continued to focus on completing important technology initiatives during the past year, which we have highlighted on Page 6 of the investor deck. I'm pleased to report that our CL360 initiative, one that will automate the loan origination process, has launched internally and we will continue to enhance that platform over the balance of this year. Additionally, our new CRM platform, Heritage 360, will launch in June and becomes the foundation for client service across the bank. Both of these undertakings will enable us to be more efficient, will enhance capacity on the team and allow us to provide a more seamless customer experience. It's very exciting for the team to be moving these two initiatives into production. We'll now move to Don, who will take a few minutes to cover our financial results. Thank you, Jeff. As Jeff mentioned, overall profitability was very positive in Q1. I will be reviewing some of the main drivers of this Q1 performance. As I walk through our financial results, unless otherwise noted, all of the prior period comparisons will be with the Q4 of 2020. Starting with net interest income, there was only a slight decrease in net interest income from the prior quarter and that was due more than anything to fewer days in Q1 compared to Q4. Other factors affecting this line item were an increase of $129,000,000 of average interest earning assets, partially offset by a 2 basis point decrease in the net interest margin. The increase in average earning assets was due mainly to the strong deposit growth in Q1. The decrease in net interest margin was due mostly to a higher percentage of excess liquidity. Interest earning deposits increased to 11.8% of average earning assets in Q1 compared to 9.5% in the prior quarter. This increase in the percentage of overnight cash was offset by a similar size decrease in the percentage of loans through average earning assets. Trends in the composition of average earning assets is shown on Page 24 of the investor presentation. Removing the impacts of discount accretion and PPP loans, the yield on loans increased 2 basis points from the prior quarter. This increase was due mostly to a 3 basis point positive impact from the payoff of the non accrual loan during Q1. Brian will discuss loan production and balances including PPP lending in a few minutes. We continue to work down the cost of our total deposits with fixed bearing deposits decreasing 3 basis points from the prior quarter. Our cost of total deposits decreased to 12 basis points in Q1, which is an all time low for the bank. More information regarding deposit growth and cost deposits can be found on Page 23 of the investor presentation. As I previously mentioned, Q1 deposit growth was very strong. This growth was due to a combination of factors, the most significant of which was the deposit of PPP Round 2 loan proceeds into customer accounts. Even with the significant balance sheet growth, all of our regulatory capital ratios increased from the prior quarter and remained strongly above the well capitalized thresholds. The combination of strong liquidity and capital gives us tremendous flexibility as we continue to grow the bank. As mentioned in the earnings release, non interest income decreased substantially due mostly to significant gains totaling $2,800,000 that were recognized in Q4. In addition, we experienced a decrease in the mortgage loan sale gains from the prior quarter. We expect that quarterly loan sale gains in 2021 will be somewhat lower than they were in the last half of twenty twenty. We continue to see nice improvement in our overhead ratio. Due to the combination of expense management measures and asset growth, our overhead ratio decreased to 2.22% for Q1 compared to 2.30% in the prior quarter and 2.70% in Q1 2020. Non interest expense decreased in the prior quarter due mostly to the costs in Q4 relating to the branch consolidations, which we completed in January. Since the consolidations occurred in mid January, we were able to realize substantially all of the cost savings in Q1. Additionally, non interest expense levels in Q1 benefited from approximately $450,000 of deferred costs related to PPP round 2 originations. Offsetting deferred costs in Q1 were approximately $600,000 were direct costs associated with PPP in Q1. These direct costs are expected to decrease to approximately $300,000 in Q2 and to $100,000 per quarter from Q3 of this year through Q1 of next year. The significant impact to our earnings for Q1 was the reversal of provision for credit losses in the amount of $7,200,000 Of this amount, dollars 6,100,000 was related to the allowance for loans and $1,100,000 was related to the allowance for unfunded commitments. Although partly due to lower loan balances and a net recovery in Q1, the most significant factor for the provision reversal was due to an improved economic outlook. In addition, we are seeing improvements in many of our credit quality metrics. I'll now pass the call on to Tony, who will have an update on these credit quality metrics. Thank you, Don. As you stated in the Q1, we saw the first meaningful improvement in our credit quality metrics since the start of the pandemic in early 2020. We ended the quarter with net recoveries of $175,000 A modest level of primarily consumer loan charge offs was more than offset by recoveries on several commercial loans. These loans had been in non accrual status and we were successful in recovering all of the principal and accrued interest. It's important to note that these were long term workouts where the borrowers were already on non accrual prior to the onset of the pandemic and were not directly impacted by COVID-nineteen. For the quarter, non accrual loans declined by $5,200,000 or 9%. As of March 31, non accrual loans totaled $52,900,000 or 1.15 percent of total loans. Loan payoffs and paydowns accounted for $3,600,000 of the reduction, while the remainder was the transfer of several loans back to accrual status. The loans moved back to accrual status have a long history of payment performance and are all well secured by real estate. The addition of new loans to non accrual status at $468,000 was much lower than we've experienced over the last three quarters. Potential problem loans decreased by $18,500,000 during the Q1 or 10.2%. A significant component of this decrease was a pay down on a loan for a borrower in a COVID-nineteen impacted industry. Additions to this category during the quarter were generally offset by loans upgraded to a pass rating and TDRs that were reclassified to performing status. For more information on our credit quality, I would direct you to Page 21 of our investor presentation. As we see many of our COVID-nineteen impacted borrowers continue to recover, we're seeing reduced levels of loan modification requests that we've been providing under the CARES Act. As of quarter end, there were 67 loans totaling $46,700,000 that remained in a payment deferral modification status. This is down from 177 loans totaling $92,500,000 at the end of 2021. Of these remaining modified loans, dollars 36,700,000 or approximately 79% are in the hotel and restaurant industries. In summary, we believe with the vaccine rollout and continued movement back to a more normalized business environment, we should continue to see improved credit metrics over the next several quarters. I'll now turn the call over to Brian, who will have an update on our loan production and our SBA PPP loan activity. Thanks, Tony. I'm going to provide detail on our Q1 production results, starting with our commercial lending group. For the quarter, our commercial teams closed $200,000,000 in new loan commitments, up from $140,000,000 last quarter and up from $161,000,000 closed in the Q1 of 2020. The commercial loan pipeline ended the Q1 at $540,000,000 up 31% from $413,000,000 last quarter and up from $506,000,000 at the end of the Q1 of 2020. New loan demand has increased significantly in the last 2 months as discussions with customers on capital projects and expansion plans continues to accelerate. Loans excluding SBA PPP balances decreased $44,000,000 during the Q1 due in part to a 3% decline in the loan utilization rate, which reduced balances by approximately $50,000,000 Consumer production was $16,000,000 for the Q1, down from $18,000,000 last quarter and down from $49,000,000 in the Q1 of 2020. The decline versus 2020 was due to the discontinuation of our consumer indirect lending business during the Q1 of 2020. Moving to interest rates. Our average 1st quarter interest rate for new commercial loans, excluding PPP loans, was 3.53%, which is up 21 basis points from 3.32 percent last quarter. In addition, the average first quarter rate for all new loans excluding PPP loans was 3.66%, up 24 basis points from 3.42 percent last quarter. The mortgage department closed $43,000,000 of new loans in the Q1 of 2021 compared to $57,000,000 closed in the Q4 of 2020 and $31,000,000 in the Q1 of 2020. The mortgage pipeline ended the quarter at $36,000,000 versus $33,000,000 in Q4 $54,000,000 in the Q1 of 2020. Refinances made up 71% of the pipeline at quarter end. Based on the pipeline going into the quarter and a relatively higher mix of portfolio loans, we anticipate gain on sale to be closer to $1,100,000 for the 2nd for the 3rd quarter excuse me, for the Q2. Moving on to SBA PPP. During the quarter, we provided 2,235 Round 2 SBA PPP loans for $353,000,000 and we would direct you to Page 19 of the investor deck for additional PPP loan details. We plan to continue taking applications until close to the extended end of May expiration date for the program unless funding expires sooner. And based on the current application flow, we now anticipate total volume for round 2 PPP will approach 375,000,000 dollars The SBA PPP forgiveness application process continues to progress smoothly for round 1 PPP customers, and we anticipate having the bulk of round 1 applications processed by the end of August. We are already receiving requests from round 2 PPP customers who want to apply for forgiveness and are planning to start accepting applications for this phase by mid May. I will now turn the call back to Jeff. Thank you, Brian. As I mentioned earlier, we're very pleased with our performance to date. We are also delighted to be pivoting away from the defensive position we've been in for the last year and focusing on the more positive environment ahead. We are seeing a nice upswing in our pipeline across the bank with deals coming from existing customers and new high quality prospects. The heavy lifting by our team with PPP loans will pay dividends for years to come, and we continue to see evidence of that. Most recently, a significant new C and I relationship that was referred to us by a new customer in Portland, who we helped with PPP Round 1 last year. Additionally, our presence in the core markets of Seattle, Bellevue and Portland is still relatively new for us and continues to offer many new and exciting business opportunities, which will help further establish our position in those markets. With the vaccine rollout, the latest stimulus package and given what we know today, we believe the risk in the loan portfolio is much improved over just a quarter ago. And as things continue to open up, the performance of many of our most severely impacted businesses should continue to improve. We are also happy to see some long term problem loans get resolved this past quarter. Our capital levels and our robust liquidity provides us with a strong foundation to address any remaining challenges and to make it and take advantage of opportunities. Our focus is on growth supported by efficient operations, and the leadership team continues to identify and implement process improvements and efficiencies that will allow us to continue to deliver consistent long term performance in all of our financial metrics. You can see evidence of this focus in the notable decline in FTE numbers and the increase in average deposits per branch and the increase in average assets per employee. That's the conclusion of our prepared comments. Cynthia, we're ready to open up the call to any questions anyone might have. Certainly. And allow a few moments. I'm showing no questions in queue at this time. Well, Cynthia, thank you. That's a little unusual, but we'll move forward and we'll see many of these people in the coming weeks. Jeff, if I could interrupt for just one moment. We do have a few people in the queue. Cynthia, I see 4 people. Okay. And actually one moment. And I do see a few question or 2. One moment and we'll go to the first line. And we'll take the first question from Matthew Clark with Piper Sandler. I guess, first question, I wanted to hone in on the core NII outlook and the core margin as well. Is your plan to try to grow core NII with maybe leveraging the balance sheet with securities from here? Obviously, loan growth sounds like it's going to be stronger going forward too with the pipeline up. But just want to get your overall thoughts on kind of stabilizing, if not growing, core NII of $42,000,000 in net core NII of 3.27 dollars Thanks, Matt, for the question. Just a sidebar comment, when you don't get questions, you worry if anybody is interested. So glad that you join in. Yes, what we and Don probably likes to jump in on this too, but I think the overarching project that's in front of us is to just leverage our cash just in general. And that's going to be a combination of us, obviously, leveraging through growing the loan portfolio, which we're feeling better about this quarter than maybe we were last quarter and also more on the investment side. So Don, anything you want to add to that? Sure. I think we're going to continue to experience some core pressure on the margin just related to the loan yields still coming down over the next few quarters. I do think we are going to offset that some by continued leverage of our cash position, which is continuing to grow. I think that cash position will subside some now that we're kind of getting through round 2 originations on PPP. But as you know, we added quite a bit of reinvestments, almost $100,000,000 I think in Q1. We'll continue to do that in addition to, again, hoping to ramp up kind of the core loan production going forward. So a combination of the leverage of loans and investments, but we will see the margin come down some more over the next few quarters. Okay. And then just on the pipeline, the increase in terms of what you're seeing specifically in terms of projects and maybe by region within your footprint? Brian, you want to take that one? Sure, sure, Matthew. So it's really to be honest, it's across the board. Just looking at the detail quarter over quarter, we've seen a big jump in King County and then in and around Seattle Bellevue and then also down in the Portland market, but also the large counties on either side of the Seattle Bellevue market have seen significant increases. And we are seeing a lot of requests from our customers as well as new customers. And then there's also an uptick in development going on. So we're getting an uptick in development requests. So really across the board, Matt, all categories are been heading up really the last couple of months. And Matt, I would just for anecdotal feedback, I tend to use a measure of production based on how frequently the executive loan committee sees deals. And we went from very few actions to we're kind of at a point where we're seeing something at least every day, which is a great sign for us. That's great. And then last one for me just on M and A. Any update in terms of discussions you're having and just overall activity there? Well, unlike the rest of the country, the Pacific Northwest seems to be pretty quiet still. I think the messaging we've been giving is thinking that first half would be fairly quiet. And based on where we are now, I think that's the expectation. We might start to see things move in the second half of the year. That would be ideal for us primarily because it gives us more time to kind of launch these undertakings that we talked about a few minutes ago without distraction. So we're ready if anything presents itself. But right now, things are fairly quiet. Okay. Thank you. Thank you. Our next question comes from Jeff Lewis with D. A. Davidson. And your line is open. Thank you. Yes, Jeff, we always have questions. So just want to get into the queue here. No. I guess I wanted to add a question on the branch closures and kind of the retention of which or the impact to customers and just sort of an update as you've seen it so far. And then what that might translate on expenses? Kind of next question and then just, I guess, looking at additional closures if thereafter. So kind of 3 part, How is it going? And how does it impact expenses? And then the rest. I'll let Don answer the expense question. I'll do the first and the third. We have been monitoring for the last couple of months. You can imagine that the deposits are overly impacted by the liquidity that's on the balance sheet. But we're watching not just deposits in those locations, but also numbers of accounts. And the result has been quite good in terms of retention. Even one location that was pretty distant relative to the consolidating branch is not seeing over the top runoff. So we're feeling good about the actions that we took and things are still well within what we budgeted for in terms of runoff. Additional branch closures, I would just put it to you that much like our compatriots in the industry, we're all laser focused on expenses. And I think that we're always analyzing to determine what we can do to pare back or control expenses. And we'll always be looking at the branch footprint. And I think you'll just see more activity in that area in general that you would have seen anyways over time. But 8 branches for us was 15% of that footprint. So we're not going to rush to do 8 more. We're going to wait a little bit longer and see how we've done with these 8 before we step out again. I think that it's any expense in the organization is under review, and we're taking the steps that we think are appropriate as we progress through 2021. Yes. Jeff, I'll jump in, yes, on this. As I mentioned in my comments, Jeff, that most of the cost savings were baked into Q1. So there's not much more to that you'll see in the future quarters on these. Overall, the savings per branch were about $250,000,000 So it's about $2,000,000 on an annualized basis. So I guess there's not much more to say about that because we've given it's in Q1 numbers. All right. Just one quick one. Thanks, Don. And Jeff, maybe I'll just circle back to the I do try to recall last year at this time, you kind of mentioned it sort of pencils down on M and A. But as you say, it may be a quietly start up in our region. And I guess that's more on the maybe sellers' readiness. Is that what's keeping it quiet? Certainly, your appetite, I think from a risk standpoint, you're feeling better. So just wanted to confirm that it really is the seller pace versus your readiness. Is that correct? Absolutely correct. We did go pencils down this time last year. And I think that was the right move given what we saw in front of us. And as the year progressed and we got to the end of the year, we started feeling better about things. So I think we've been ready to roll if an opportunity presents itself for the last couple of months. And I do agree with you, Jeff. I think it's the sellers are quiet. It's not us not being ready to go because we are if it presents. Okay. And then the alternative to that, I guess, is if we get longer in the year, does it put pretty adept at capital management, should M and A sort of stall, I guess, kind of buyback the other capital deployment priorities, obviously, funding organic growth. But beyond that, assume that you look at the other avenues if M and A doesn't play out? Yes, I think we would. I think our top choice would be probably to see that loan growth continue to develop in front of us. There's always the notion of potential opportunities in the form of teams, which is also something we'd be interested in. We have added a couple of new folks to our team on the production side. There are conversations going on in that area that could develop into something. So there's a lot of things that could develop. On the M and A side, too, just wanted to point out that we have continued the usual conversations that we have to keep us in front of people and top of mind. And fortunately, we're all the whole leadership team is pretty well connected with the other banks. So I am comfortable that we are staying close enough that if someone decides to do something that they will remember to give us a call. Okay. Thank you. Thank you. Thank you. Our next question comes from the line of Jackie Bohlen with KBW. And your line is open. Hi, good morning. Good morning. I wanted to dig into the reserve ratio a little bit. Even with the quarter recapture, you're still really well reserved, especially if you look at where you were at on January 1, 2020, which I kind of view as the starting point before we all knew what the next year was going to look like. With that in mind, and you've already put some of the improved economic forecasts in there, what does this need to happen in order to not have to do another recapture? Well, and Don may want to join in on this or Tony, but I think where we sit now is, as I said earlier in our presentation material that even just a quarter ago, we're feeling better about it and feeling much more optimistic than we were in December, January. But I think we are a fairly cautious institution, Jackie. And I think one of the things we're waiting to see unfold is what is going to happen with that portion of the portfolio that falls into the high risk categories. We feel good about where we sit right now and what we can see, but things can change as you are aware from being in the region that just in the last week, we've gone backwards in the phases for a couple of the counties that we're in, one being Pierce, which is where Tacoma is, and the other being Cowlitz, which is where Longview is, Cowlitz County and Pierce County. I think that we're happy that we're taking it in gradual steps. And I think if we see things portfolio quality deteriorate, obviously, that would stop us from releasing in the future and the other would be potentially loan growth, which we're hoping for as well. I think the reality is that things probably will progress the way they are, and I think that you would expect us just to continue to take the to have continuing potentially continuing releases throughout the year. Yes. Jeff, I guess I'll just add on to that. Jack, I think that losses are obviously we still haven't started experiencing losses. So our loss history is still really low. And until we start seeing some losses or have some significant growth on the loan side, it will probably continue to work itself down over the year, but we do take this on a quarter by quarter basis. Okay. Thank you. That's very helpful. And just one other one that I had. I know that we spent a lot of time talking about the loan pipeline, but one of the prepared remarks also discussed robust deposit pipeline. And so I was just curious about your expectations for growth there, particularly in light of you obviously had very strong growth from stimulus in the quarter. So how you're thinking about balance fluctuation for the rest of the year? And I don't know if you're wanting to answer. Don, I'll let you jump in with the deposit growth rate. But Jackie, one of the things that we realize and recognize is that, while our expectation is that a good portion of the PPP related deposits will run off as forgiveness occurs. And many of the business owners who got the proceeds and haven't spent it are going to start spending it and using it for other things. And we know that deposits are precious. We feel they're even precious in this environment. And the focus on originating deposits is an ability that we brought into our organization in a bigger way in the last few years, and we really don't want to stop that because we're probably going to want those deposits in the future. So they also come with relationships, and those relationships continue to grow and evolve and help us expand the base of customers, too. So even though we have a preponderance of deposits right now, we have not taken our eye off the ball for developing deposits for the longer term. Don, maybe you could talk about the growth rate that's built in for us going forward? Well, I think we're just in such unusual times here. I mean, normally through the Q1 and mostly through April, we see very flat and sometimes even contraction of deposit balances. But even if you remove the dollar amount of the PPP originations we did in Q1, we still saw pretty significant deposit growth. So we're in uncharted territory here. I think that we are liable to see over time the deposit growth to flatten out and then we would expect that over time again that some of these deposits will flow out of the bank because people start reducing the amounts that are in their accounts. We have added quite a few accounts related as a result of the PPP origination. So we're expecting those to stick around at least maybe not as high as balances, but overall. So I think our the deposit growth overall would be somewhat muted for the rest of the year, but I think we'll still see some growth. It all depends on when people feel more comfortable about taking their deposits out. Okay. All right. Thank you, everyone. Thanks, Jackie. Jackie, just want to go back to your question about the reserve release. I just wanted to highlight a piece of advice that some of the industry gave us is that the market likes to see gradual moves. So any release on the reserve side, you're going to see it be gradual. Okay. Somebody should have given that memo to FASB on CECL, Yes, that's true too. Thanks, Jeff. Thank you. Next, we will go to the line of David Feaster with Raymond James. And your line is open. Hey, good afternoon. Good afternoon, David. Just wanted to follow-up, in light of your commentary on increasing demand, strong pipeline, new hires and wearing into a seasonally stronger quarter. I guess, do you think we're at a trough here in terms of loans ex PPP, and that we should probably see accelerating growth going forward? I think that based on our comments, you could see that it is has been relatively quiet for us. And part of that is because we've had our people so focused on managing the existing portfolio and originating round 2 of PPP, which was not an insignificant undertaking. And Brian may want to join in on this, but we've started to focus on, as I said, the more traditional customers calling and prospecting. And I guess based on what we are seeing in the pipeline, we are seeing some really nice positive progress there. I think for second half, we're probably looking at high single digit growth on the loan side, ex PPP. That's what we're planning for. We may do better than that. I don't know. We'll have to wait and see a little bit more time needs to go by before we can make that statement. Brian, anything you want to add? Yes. I was just picking up on your comments, Jeff. Q1, if you dropped out the change in the utilization rate, would have been flat. So what happens with that utilization rate is a bit of a driver. Overall production with the pipeline is heading up in the right direction. And then the 3rd piece, which we really didn't talk about was the prepay piece. Prepays were about $132,000,000 for Q1, down from $176,000,000 in Q4. And then if we go back pre pandemic, we had some periods of $200,000,000 or higher. So but to Jeff's point, we're seeing the loan demand and pipeline going up. And at some point, we would anticipate that utilization rate to bottom out and head up. So yes, higher single digits in Q2 or Q3 and Q4 certainly appears feasible based on what we're seeing in the pipeline right now. Okay. That's encouraging. And then just looking at the slides, it looks like loan yields ex PPP actually increased in the quarter and it's actually higher than it was in the Q3 as well. Just curious what's driving that? Is it a mix issue? And just generally, how is pricing trending? Has this sweeping of the yield curve allowed for better pricing at all? Are there segments where you're seeing better pricing momentum or conversely maybe even more pressure? Brian, you want to take that one? Yes. So there's a bit of a lag, David, just what you're seeing closing out in the Q1 was kind of tail end of Q4 predominantly. So indexes are up. We've been doing our best to pass on pricing increases. We're seeing a really competitive market, more competitive right now certainly than what we saw at the end of the year or the beginning of Q1. Maybe that's related to the loan demand and others pivoting away from the PPP focus. So indexes are up. That's a real positive. I think we just have to wait and see just how competitive the market gets with all this increased liquidity. But certainly, loan repricings that are built into the book are at spreads. Those are going to convert to higher rates than they would have before the index has moved up. How much pressure do we get from other competitors looking to refi? We're watching all of it very, very closely. But certainly, in the quarter, we were able to pass on some of the index spreads. We're just again, we're just watching it week to week and month to month in terms of what our competitors are doing. David, this is Don. Just for a follow-up comment here. The slide deck has going up about, I think, 6 basis points that the yield without PPP. We have also have a table in the earnings release that also backs out the incremental accretion. That also had a 3 basis point positive impact quarter over quarter. So it really went up 2 basis points. And then as I mentioned in my I believe in my comments, about 3 basis points was just due to 1 non accrual loan that settled on and we were able to recapture the interest on that. So it was I think overall, the yield was pretty flat quarter over quarter and those are some bigger impacts on that. Okay. That's good color. And then just wanted to touch on some of these tech initiatives. Just maybe, I guess, first, whether there's going to be any upcoming expenses that we should expect associated with this? And then then the ultimate impacts of these, it sounds like that they could help both on the growth and the efficiency side of the equation. Just how do you think about the benefits of these initiatives? And maybe even what else might be on the docket coming up? Yes. David, I think that a lot of well, I guess someone seeing this from outside may say, why are you developing yourself and not buying it off the shelf? Well, we went through that exercise and decided that we had the capacity to build more of what we wanted than what we could get off the shelf. A lot of the expense related to this is embedded in the IT expense that's been on our income statement for the last several years. It was in the form of a small team of developers that we brought on to help us develop this platform for us. It is going it does create an opportunity for us to flex either capacity wise to accommodate more growth or to the other direction. It's not the direction we want to go in, but we can shrink faster if we need to with the platform that we've put in place. And we think that we're set up to manage through the growth that we believe is coming at us with a little bit more easily than we would have in the past where a lot of things before now were manual. And if we wanted to increase capacity, we had to add expense in the form of bodies. We can pass on that this time. So I think that's why you would see you can see us holding back on the FTE, for example, and that you can see in the FTE numbers. But the ability to flex is one of the benefits that we're going to get out of it, let alone the better customer experience that we're going to be able to put in front of our customers. The one piece of the technology that we referenced, the Heritage 360 and the platform, it being the platform for serving clients in the future, it is our omni platform for our customers. It's a way for us to service our customers where and when they want to interact with us, which we haven't had up till now. So if someone starts to do online account setup and they get stuck, they can go into a branch and the branch will be able to go into the system and pick it up right where they left off and keep going. That's an advantage that we haven't had and I think will benefit us in the future and maybe hold us out there as being a little bit different in our ability to support our customers. Don, maybe you want to make some comments about the actual expenses related to the initiatives and how they impact us? Yes. Like you said, Jeff, most of the expenses are baked in. We do have some additional expenses coming on later this year, probably about $150,000 per quarter starting in Q3 that we'll be adding to it. But nothing is much significant as opposed to just the continued work we've been doing. Okay. That's great color. Thank you. Thank you. Next, we will go to the line of Andrew Terrell with Stephens. And your line is open. Hey, good afternoon. Good afternoon. Hey, I wanted to just ask on the office commercial real estate portfolio. It looks like the risk rating here was fairly stable this quarter. Can you just remind us of the underwriting in this portfolio for maybe a loan to value or debt service coverage perspective? Tony, you want to take that one? Yes, sure. Andrew, good morning or good afternoon, I guess to you. I think the one of the things I'd probably point out with that portfolio is it's split about fifty-fifty between owner occupied and non owner occupied. So we look at the owner occupied as having a bit lower risk profile because you typically have the guarantee of the occupant and you have much better visibility into the financial condition of that occupant. And then the other thing I would point out is when you take a look at that portfolio, we've segmented the portfolio into core versus what we call more suburban. And the core we've defined pretty specifically as the very close in zip codes around Seattle, Portland and Tacoma. And if you look at that portfolio, a little more than a little less than 5% of that is actually in those core markets, which have been a little bit less impacted by what's going on. We also do a very deep dive into our entire commercial real estate portfolio once a year and look at a very high sample of those loans. And just to give you a flavor of our office portfolio, when I look at the non owner occupied, we have a weighted average loan to value of just under 59% and on the owner occupied, it's just slightly over 60%. And if you look at the debt service coverage on those portfolios, at least this large sample of those portfolios, the weighted average debt service coverage is about 1.65 on a non owner occupied and 2.21 on a owner occupied. So and that's pretty stable year to year when we look at these samples. So generally speaking, our office portfolio has held up really well. And we do see some pressure points on that as we move forward, but we just haven't seen anything yet. Perfect. That's really helpful color. You mentioned pressure points moving forward. Can you just maybe speak to the appetite in lending here just moving forward, maybe given some of the lingering COVID work from home impacts and considering it's about 10% of the total loans? Yes. I mean, I think we're always going to have an appetite for the right deals that are properly underwritten and particularly that are relationship oriented. I would say that in the office category, we're going to be very selective as we go forward until we sort of see what's really going to happen with the trends that we're all seeing out of the marketplace. And again, it's a different at this point, it's different from a suburban versus the core market. So So we have to take that into consideration. But also, what we're finding is, to a certain extent, some of these opportunities are self limiting because there's not as much, from what we can see, activity in the office market out there that we would really have opportunities to look at loans for, if that makes sense. Out there that we would really have opportunities to look at loans for, if that makes any sense. So more of our opportunities, I think, we're seeing on the non owner particularly on the non owner occupied pipeline would be more of the multifamily and industrial spaces. Okay, great. Thank you for taking my questions. Thank you. Thank you. And we have a follow-up from Jackie Bohlen with KBW. Your line is open. Hi, thanks guys. Just one quick one. What was the balance of indirect auto at the end of the quarter? Don, do you have that? No, but I can look it up quickly. I think it was I think we're down to 120, but I'm just that's off the top of my head. I can look it up though really quickly. Well, you do. Jackie, I remember you asked about this last quarter and how is it performing. And that whole portfolio has performed quite well throughout the COVID environment. We did do waivers and things at the beginning, but that was fairly short lived in the very first 90 days. And we've had very few bad stories come out of that portfolio, which is nice. And I think in retrospect, we might have expected more negative out of it than we got. Yes. And it was a sorry, it was a little light, dollars 177,000,000 But we do pretty much expect that to kind of run off over the next 2 years. And so hopefully, there won't be as much of an impact on our overall loan growth when I come back. Okay. And Jeff, to your added comments on its performance, does that change your view on the decision to exit? Well, I can't say we haven't talked about it, Jackie, but because the timing of that original decision was not great, obviously, because loan growth is precious right now. But we made that decision with our eyes wide open, and it was a strategic decision, and we've decided to stick with it and continue to hone the strategy of the organization to be very much focused on the commercial aspects of our organization. And that quite frankly just doesn't fit with it. And that's where we've come out on it. Okay. Thank you. Thank you. Thank you. And at this time, I'm showing no further questions. Please go ahead with any closing comments. Thank you, Cynthia. Thank you, everybody. We appreciate the questions. You had me going there for a couple of seconds when we didn't get any, but happy to chat and looking forward to seeing some of you in the next couple of weeks as we start to have some investor meetings virtual investor meetings, I should say. So thank you very much for your time, your support and your interest, and we'll see you all soon. Thank you. Thank you. And ladies and gentlemen, today's conference call will be available for replay after 9 p. M. Today and ending May 7. You may access the AT and T replay system by dialing 866 207-1041 and enter the access code of 6,157,116. International participants may dial 4029700847. Those numbers once again, 866-207-1041 or 402-970-0847 and enter the access code of 6,157,116. That does conclude your conference call for today. Thank you for your participation and for using AT and T Executive Teleconference Service. You may now disconnect.