Good day, and welcome to the HVT Q4 and Year-End 2021 Results Conference Call. Today's conference is being recorded. At this time, I'd like to turn the conference over to Richard Hare, Chief Financial Officer. Please go ahead.
Thank you, operator. During this conference call, we'll make forward-looking statements which are subject to risk and uncertainties. Actual results may differ materially from those made or implied in such statements, which speak only as of the date they are made and which we undertake no obligation to publicly update or revise. Factors that could cause actual results to differ include economic and competitive conditions and other uncertainties detailed in the company's reports filed with the SEC. Our Chairman and CEO, Clarence Smith, will now give you an update on our results, and then our President, Steve Burdette, will provide additional commentary about our business.
Good morning. Thank you for joining our 2021 Q4 and full year conference call. We're very pleased to report a record Q4 and full year performance. For the first time in our history, we reached $1 billion in net sales and had record earnings per share of $4.90 versus our previous record earnings last year of $3.12. We're well-positioned in the fastest-growing markets in the country. Housing in our regions continues to be a tailwind for growth. With our best-in-class balance sheet, we're continuing to invest in all parts of our company, as well as the important and evolving e-commerce business. We're particularly proud of all our teams who operated in challenging circumstances related to COVID-19 concerns, unrelenting supply chain disturbances, and ongoing price increases in our product and in shipping costs.
We believe that we outperform many of our competitors by working closer with our suppliers to bring in products and providing better service levels. We believe that because we manage the entire distribution process from shipping containers to the final mile home delivery, we offer a faster and more reliable service level. Our store positioning in the 16-state footprint is focused on adding stores in the hottest real estate markets in the United States. We have the most stores in Florida, Texas, Georgia, North Carolina, and Virginia. This year, we plan to open stores in Northern Virginia, Gateway, Austin, Pflugerville, and a relocation in Indianapolis, and a branch store in an existing market. We're positioned in nine out of the top 10 hottest housing markets recently noted by Zillow. We plan to open four and net two stores this year.
We'll have 10 LED lighting conversions, completing our multiyear effort to upgrade all of our stores. We have six major remodeling projects planned for the year. Our real estate portfolio is in the best position in our long history. We're planning five stores a year for the next three years, beginning in 2023. We're strengthening our distribution capabilities to better serve all the markets that we can reach with quicker deliveries and better service. In 2021, we added capacity to allow for 20% more storage in our main distribution center in Braselton, Georgia. We're investing in regional facilities to allow for further growth in the Mid-Atlantic and Mid-America regions. We plan to relocate to a larger home delivery facility in Cincinnati, Ohio, later this year.
We have plans underway to double the size of our Virginia home delivery center and convert that to a full DC in 2023. The expansion will increase that storage capacity by 150%. The Virginia DC will allow us to support more Atlantic Coast store growth with quicker deliveries and to be able to import directly through the Norfolk, Virginia port, reducing our inbound and transfer costs. We expect that our capital expenditures for 2022 will be approximately $37 million, depending on the timing of several properties. The key investments are in stores, distribution, and IT enhancements. These investments allow us to serve 100% of our footprint and set us up for continued sales growth into the future. We're using the Adobe suite of applications and services as the foundation to re-platform our website.
havertys.com is our front door, and almost all our customers utilize the site in the sales process. While our pure internet sales transactions are in the mid-single digits% of sales, after the relaunch, we believe that we can move to the 10% range. Our top merchandising priority is to bring in product to reduce our backlog and to build back inventory to serve our customers more quickly. We're also working with our suppliers to provide curated product selections that are held in third-party warehouses. This will allow us to expand our selections, more quickly serve our customers, and move into new home furnishings categories. We began this program in 2021, and we're pleased with the customer's response. We saw new and expanded success in outdoor furnishings, occasional home office, and upholstery.
We have a goal of tripling our third-party curated collections this year. Our merchandising teams are excited to finally be developing and bringing in new designs, which we put on the back burners due to the supply chain and factory delays over the past year. We expect to see these products coming in beginning in the Q2. 2021 was a record in almost every measure. I am so proud of all our team's terrific efforts to serve our customers and to create this performance. We have set a foundation and operations level which we will build on to reach new records in the years ahead. I'll now turn the call over to Steve Burdette, our President.
Thank you, Clarence. I want to offer my congratulations as well to the entire Havertys team for the outstanding Q4 results, as well as the record 2021 yearly results. Achieving $1 billion took a great deal of commitment, hard work, passion, and patience from each of our team members as they had so many headwinds to overcome during the year. Again, my sincere thanks to each of them. As expected, our supply chain network was impacted during the latter part of Q4 2021 and the early part of Q1 2022 due to the Vietnam shutdowns in August and September last year, along with the slow ramp-up times as they reopened beginning in October 2021.
Most of our domestic suppliers closed for 2 weeks in the Christmas and New Year's timeframe to give their associates needed time off and to do maintenance on their equipment. These two issues caused a reduction in our receiving of approximately 10% in December and January. However, we are seeing our imports and domestic shipments increasing and expect that our receiving levels will return to normalized levels in the February-March timeframe as our vendors are getting back to normal operations. Our undelivered pool continues to remain healthy, but our average age has increased to just over 10 weeks in the last 90 days. We are seeing this start to stabilize and expect a reduction in the average age of the undelivered pool by the end of Q1. We have seen an improvement in our vendors' lead times with special orders.
With these improvements, we are expecting a return in our special-order business to our targeted 25% of upholstered sales by mid-year. Container rates and container capacity continue to remain a concern. While it appears that there has been some settling in the rates, they remain elevated. However, we are still able to move the majority of our products under our contracted rates. Port congestion continues to be an issue at some of the China ports and on the West Coast. However, over 80% of our imported products come through the East Coast, with the Savannah port handling most of those shipments. It is worth noting that we are experiencing no congestion at the Savannah port at this time. The Omicron variant has put pressure on our staffing needs, both at our vendors and our facilities.
We saw an increase in our absenteeism in December and January, but due to the reduction in the number of days a person is required to be out, it has allowed us to be able to adapt. On a positive note, over the last couple of weeks, we have seen an improvement in our absenteeism. Also, we have seen our hiring improve over the last 45 days across all areas of the business, but retention continues to be a focus of our management teams. Finally, I wanted to update you on the progress and improvements we are making with the replatforming of our website. As Clarence mentioned, we are working with Adobe and our implementation partners to get this completed sometime in Q3. This will be an optimized digital front door that provides inspirational content, dynamic product features, and streamlined transactional experiences for our browsers and shoppers.
The new site will have improved search functionality, enable quicker speed to market to meet the trends and demands of our customers, enhance product and category pages, better targeting of content and personalization, A/B testing, and overall better site reporting. Again, I would like to thank the entire Havertys team and our suppliers for all their support and efforts in making Q4 and 2021 a record for Havertys. Now I will turn the call over to Richard.
Thanks, Steve, and good morning. In the Q4 of 2021, net sales were $265.9 million, a 10.2% increase over the prior year quarter. Comparable store sales were up 9.2% over the prior year period. Our gross profit margin decreased 60 basis points from 57% to 56.4%, due to an increase in our LIFO reserve as we continue to see increased freight and product costs. Selling, general, and administrative expenses increased $10.9 million or 10.2% to $118 million, primarily due to increased sales. As a percentage of sales, these costs were basically flat. We did experience increased port congestion, and we incurred significant demurrage costs of approximately $1.8 million, which negatively impacted our selling, general, and administrative costs.
Other income in the Q4 of 2021 was negligible, and in the Q4 of 2020, we recognized a $600,000 gain on surplus property. Income before income taxes increased $800,000 to $32.1 million. Our tax expense was $7.8 million during the Q4 of 2021, which resulted in an effective tax rate of 24.3%. The prior year's Q4 tax rate of 18.7% was impacted by the recognition of certain state job creation tax credits. The primary difference in the effective rate and the statutory rate is due to the state income taxes and tax benefits from vested stock awards.
Net income for the Q4 of 2021 was $24.3 million or $1.35 per diluted share on our common stock, compared to net income of $25.4 million or $1.37 per share in the comparable quarter last year. Now, turning to our balance sheet. At the end of the Q4, our inventories were $112 million, which were up $22.1 million from December 31, 2020, and down $6.9 million versus the Q3 2021 balance. At the end of the Q4, our customer deposits were $98.9 million, which was up $12.7 million from the December 31st, 2020 balance and down $21.3 million versus the Q3 2021 balance.
We ended the quarter with $166.1 million of cash and cash equivalents, and we have no funded debt on our balance sheet at the end of Q4 2021. Looking at some of our uses of cash flow, capital expenditures were $34.1 million for 2021, and we paid $17.4 million of regular dividends and $35 million of special dividends during 2021. During the Q4, we purchased $22.3 million of common shares, approximating 694,000 shares. For the calendar year, we purchased $41.8 million of common shares, which approximated 1.2 million shares, which is approximately 8% of our current market capitalization. At the end of the Q4 of 2021, we have $25 million remaining under the current authorization in our buyback program.
At our current equity valuation, we intend on exhausting this authorization prior to the Q3 of this year. Our earnings release lists out several additional forward-looking statements indicating our future expectations of certain financial metrics. I'm gonna highlight a few, but please refer to our press release for additional commentary. We continue to expect our gross profit margins for 2022 to be between 56.7% and 57%. We anticipate gross profit margins will be impacted by our current estimates of product and freight costs and changes in our LIFO reserve. We also expect gross margins to ramp up to these levels over the course of the year from the Q4 2021 gross margin of 56.4%.
Our fixed and discretionary type SG&A expenses for 2022 are expected to be in the $295 to 298 million range, which is a 5% increase over the prior year levels. The variable-type costs within SG&A for 2021 are expected to be in the range of 17.2% to 17.4%. Our planned CapEx for 2022 was $37 million. Anticipated new or replacement stores, remodels, and expansions account for $19.3 million. Investments in our distribution network are expected to be $13.5 million, and investments in our information technology are expected to be approximately $4.2 million. Our anticipated effective tax rate in 2022 is expected to be 25%. This projection excludes the impact from vesting of stock awards and any potential new tax legislations.
This completes my financial commentary on the Q4 results. Operator, we would like to open the call for questions now.
Thank you. If you would like to signal with questions, please press star one on your touchtone telephone. If you're joining us today using a speakerphone, please make sure your mute function is turned off to allow your signal to reach our equipment. Again, that is star one if you would like to signal with questions, star one. Our first question will come from Anthony Lebiedzinski with Sidoti & Company.
Thank you, and good morning, gentlemen. Thanks for taking the question. You know, first, versus pre-pandemic levels, so what is your view of the sustainability of demand? And also, are you seeing any notable order cancellations?
Well, I'll start with that. We haven't seen any notable cancellations. Our backlog is very healthy. It's up over last year. Anthony, you know, pre-COVID, we announced that we wouldn't be releasing sales trends mid-quarter, but with COVID-19, you know, we had to issue a lot of different information, and we gave both written and delivered often the last several quarters. In addition, this particular quarter, we are significantly affected by the calendar. The most important event is upcoming, Presidents' Day, and it's next weekend, and last year it was last weekend. The calendar is not comparable. We also don't like giving weather reports. I'm not going to do that. We're only going to be releasing our current business conditions when we release earnings, and that'll be obviously a couple of months.
We'll talk all you want about what happened.
Well, I was just more curious about your longer-term view, and then not necessarily what you're seeing quarter to date, but you know.
We feel-
It's more geared-
I think you heard that.
Yeah.
You heard that in our presentation. We feel very good about our position. We feel very good about the year. You know, there are a lot of unknowns, but we feel like we're in a very strong position, and we've got a really strong backlog, which we expect to be able to help carry us for the next couple of quarters.
Right. Of course. Now did you guys quantify the backlog or is that something that will come out in the 10-K?
We did not quantify it. It's up over last year.
Okay, fair enough. Okay. All right. You know, Clarence, you talked about accelerating the store growth, looking to open five new stores per year. I assume that's mostly going to be within your current geographic footprint. Is that a fair assumption?
It's within our distribution footprint. It could go into other states, but it is within where we can serve out of the distribution that we currently have in place. You heard that we're expanding the capabilities for a couple of our facilities, which will help us grow also.
Got you. Okay. For this year, as far as the store openings and closings, what's the ballpark estimate as to when you expect to open and close those? I think you guys talked about four openings and two closings.
They're going to be later in the year. Richard, you want to comment?
Yeah. We've probably one opening will be earlier this year. The rest will be the latter part of the year, and the closures will be third or Q4 of this year.
Got you. Okay. All right, well that's all I have. Thanks, and best of luck going forward.
Thank you.
Thank you, Anthony.
Thank you. Once again, if you would like to signal with questions, please press star one on your touch tone telephone. Again, that is star one if you would like to signal. Our next question will come from Andrew Efimoff with KeyBanc Capital Markets.
Hi, good morning, Clarence, Steve, and Richard. Thank you for taking our questions. I'd like to add my congratulations on your $1 billion sales milestone you all achieved last year. My first question is more on the written cadence during the quarter. I was wondering if you could provide any more color on how demand trended throughout the quarter. I know that from an industry perspective, we've obviously heard broader concerns about Omicron, weather, and lapping stimulus payments, which have been especially impactful in January. I'm curious to hear how you've seen demand evolve in the past couple of months in your business.
Let me hit the written part for Q4, and then Clarence, you or Steve, talk about the business in general. The written trends were a little soft in October, November, and it was a positive written trend in December.
Yeah, I think that December was a little bit of a challenge compared to the previous year because we had such a record. Also, part of our issue is that in a couple of categories, particularly case goods, we're so low on our inventory that that's been a drag. We expect that to clear up starting now. We've got a lot of product on the water, a lot coming in. It was more of a challenge late in the year because of inventory on some of our best sellers.
Got it. Understood. I know that promotions ran relatively lean during the height of the pandemic last year and in 2020. Could you talk about how promotions are tracking more recently, you know, in your own business as well as what you've observed in the competitive environment, and how you expect that environment to change in 2022?
Andrew. This is Steve. I would tell you that we have not really changed our cadence. We have looked at credit and seeing what needs to be done there to be competitive. We still see that being aggressively used. We may be a little more aggressive with that, if needed. Our overall promotion schedule and calendar will not change with what we do. You know, our marketing efforts will continue to focus on more digital efforts to attract the consumer and bring them in, but obviously still using broadcast and those media as well.
Got it. That's helpful. Your gross margin guidance for the year was encouraging as it reflects, you know, similar to improved margins versus the strength you saw last year. Could you provide more detail on your expectations for freight and product costs for the year and how they play into that gross margin outlook you're forecasting?
Well, this is Steve again, Andrew. We basically, as we said in the deal, have seen some leveling out on the container rates. Certainly, the premium rates have gone down some, but they still exist. They're still high. We're still bringing product on a needed basis that we need to get it for our consumers, and we are still paying some premium rates. We have all this factored into our pricing. That's been in there, and we do not see any impact in that leading in through 2022, and that's why we put the margin guidance out there at 56.7% to 57%.
Great. Well, that's all for me. Thank you.
Thank you, Andrew.
Thank you, Andrew.
Thank you. That does conclude the question and answer session. Mr. Hare, I'll now turn the call back over to you for any additional or closing remarks.
Great. Thank you for your participation in today's call. We certainly look forward to talking to you in the future when we release our Q1 results.
Thank you. That does conclude today's conference. We do thank you for your participation. Have an excellent day.