Jack Henry & Associates, Inc. (JKHY)
NASDAQ: JKHY · Real-Time Price · USD
152.32
+1.17 (0.77%)
Apr 27, 2026, 12:50 PM EDT - Market open
← View all transcripts

Morgan Stanley US Financials, Payments and CRE Conference

Jun 12, 2023

James Faucette
Managing Director, Morgan Stanley

All right we'll go ahead and get started. Thank you all for joining us today. I'm very pleased to be kicking off this year's Morgan Stanley FinTech Conference with Jack Henry & Associates. We have David Foss, CEO of the company. Thank you for being here. You know maybe just we've got 35 minutes but I've got probably two hours worth of questions her so I'm not sure we'll get to all of them. But I do think it's worthwhile to set the stage if you will for those that may be newer to Jack Henry, is can you provide an overview of your business and kind of where you fit in the value chain for domestic banks and credit unions?

David Foss
CEO, Jack Henry & Associates

Certainly yeah. The phrase I always use to describe Jack Henry is, we are a well-rounded financial technology provider. I use that phrase well-rounded because if you look at our space there are a lot of companies who have really kind of tried to become specialists in one area or another, particularly in payments. We've got a lot of players in our space that are trying to become payments companies and kind of at the I think, at the expense of some of the other areas of the business. At Jack Henry, we're a well-rounded financial technology provider. What that means is we provide a broad suite of solutions to banks and credit unions in the United States, and that's by strategy. We focus on the U.S. market. We have been international before. We're not afraid of international. Today we are focused on the U.S. domestic market. A wide variety of technology solutions to U.S. banks and credit unions. Also by strategy we choose not to serve the largest institutions in the country so the top 10. Been in that business before don't want to be in that business so we choose not to serve the largest institutions and then we choose not to serve the really tiny banks and credit unions in the U.S. If you think about that middle market, that's where Jack Henry specializes.

We offer like I said a wide variety of solutions. One that gets a lot of attention is we are a major provider when it comes to core banking technology. Core banking technology is that kind of that back office key accounting system that processes loans deposits, and general ledger. It's all the accruals, it's all the reconciliations, it's posting payments, it's keeping all the information, the primary information for the bank or credit union. That's what the core system does. We connect a variety of different solutions into the core. A whole bunch of other solutions: digital banking, loan origination, bill pay, voice response. Believe it or not in 2023 voice response is still a hot product for lots of institutions. This broad suite of solutions, including payments technology. We have one of the largest bill pay platforms in the country. We are the largest provider of remote deposit capture technology in the country. It's just this really broad suite of solutions. Most of our business today is SaaS. We still have some customers that we have licensed software to and they run on-prem but we're more than 90% recurring revenue today because of the SaaS model that we employ for most everything that we sell. It's very rare for us today to sell a license of anything. Almost everything we do is SaaS. We are known in our space as having the highest customer sat ratings, and a number of people report on that. There's a bunch of objective third parties who do that reporting. We also do our own surveys, of course, but we're known for having the highest customer satisfaction in our space and for having a very focused strategy when it comes to the technology that we're developing and delivering and the markets that we that we choose to serve. That's kind of the elevator speech if you will on Jack Henry who we are what we do. We're a 46-year-old fintech and again enjoying real success these days.

James Faucette
Managing Director, Morgan Stanley

Can I ask you David just on the current demand environment? You know we've had some of your competitors if you will say that they were seeing some lengthening of sales cycles particularly with the enterprise banks or the larger banks. At the same time the community financial institutions that are more indexed to the headline news recently seem to have fared better. Just wondering, from your perspective what is happening with your customers' willingness to invest and the engagement in sales cycle process right now?

David Foss
CEO, Jack Henry & Associates

We've seen no slowdown in sales activity. In fact I reported on the May earnings call. Well first off I reported on the February earnings call, our sales pipeline which is active deals that are not yet signed our sales pipeline back in February was larger than it had ever been in the history of the company.

James Faucette
Managing Director, Morgan Stanley

Mm.

David Foss
CEO, Jack Henry & Associates

In May, I reported it was even larger than it was in February. We closed all those deals since February, and yet the pipeline not only refreshed but it was much larger than it had been even in February. There is no slowdown in demand or interest in technology from Jack Henry. Now, I can't speak to anybody else and what they're experiencing, but for Jack Henry, the pipeline is very robust right now. Also to kind of correlate with that we published a survey back just a couple three weeks ago, I guess a survey of CEOs in our space bank and credit union CEOs and one of the topics was around spending. There was a lot in that survey about what are they focused on what are they going to spend money on. The first question was: What is your expectation for 2023 as compared to 2022, as far as overall spending? Several of the responses I'll point out came in after Silicon Valley, so this is a very timely survey, with you know what's on people's minds. Certainly the interest rate environment had already taken effect, and people were already aware of that. Of course when Silicon Valley happened on the March 11th , again several of those responses came in after that. What the survey showed was 78% of the respondents planned to increase spending on technology year-over-year, 2023 as compared to 2022, 78%. 34% of the respondents planned to increase by 6%-10% and 18% or so I don't remember the exact number planned to increase spending by more than 10% year-over-year. Really good indicators for us as far as the kind of where people's minds are at as far as spending and taking new technology. Again that is all specific to Jack Henry. So you know I can't speak for what anybody else is experiencing but I know there's a lot of interest in the Jack Henry technology suite and of customers becoming customers or prospects becoming customers of Jack Henry.

James Faucette
Managing Director, Morgan Stanley

That makes sense. Now the other concern that we've heard from investors consistently is beyond just like okay are the current environment or events going to lead to a slowing sales cycle? The other question that we often get is, what about the overall market size, the number of institutions? And you know it's something that people including u we wonder if increasing regulation and that kind of thing will lead to a consolidation wave. And and look consolidation's been a part of the store you know part of the market in the U.S. for a very long time. How are you thinking about like what the process is likely to look like? How much consolidation do you think makes sense you know especially if we go back to the way things looked maybe in the early 1990s versus today et cetera?

David Foss
CEO, Jack Henry & Associates

Yeah. We have a chart that we show sometimes that shows that over the past 33 years, the average consolidation per year has been 4% for 33 years.

James Faucette
Managing Director, Morgan Stanley

Mm-hmm.

David Foss
CEO, Jack Henry & Associates

That's a very predictable number. You know there are spikes and troughs. Right now we're in a trough, by the way. There's almost no M&A happening right now. My expectation is by the end of the calendar year you're gonna see a little bit of a spike, and I'm sure I'll be sitting on stage and people will say, "Oh, my God, you know, all of a sudden there's gonna be this huge wave of consolidation." I would say, I don't think so.

James Faucette
Managing Director, Morgan Stanley

Okay.

David Foss
CEO, Jack Henry & Associates

I think we're gonna see a little spike at the end of the year but if you normalize that out 4% has been a very predictable number for a long time. Today, you know we have some less than 10,000 banks and credit unions in the United States. I get the question once in a while, you know: Is the United States gonna become Canada? We're gonna have six banks and we're done. I absolutely do not see that happening in the U.S. There's too much support. One of the few things that everybody seems to agree on within Congress is the idea that having a banking system that's as diverse as we have in the U.S. is a good thing for the U.S. economy. If you think about the customers that we serve, generally, they are the people that are banking the small, medium business customer in these communities all over the country. I'm not just talking about small towns, I'm talking about. You know, I live in Dallas lots of very healthy community banks and regional banks in Dallas and their primary customer base is those small, medium business customers. There's a real demand, and I think support for the idea of having a broad group of banks and credit unions in the U.S. You know at what point does consolidation end? I can't tell you that, but I think this 4% per year is a pretty good number.

If you stratify the market and look at what's happening as far as consolidation, so think about the market as the banks over $100 billion, the super regionals, and the, and the majors. One stratification, over $100 billion, not much change among those banks. There are not more of them, there aren't fewer of them. There's about the same number, over $100 billion. Then, if you think about the $50 billion-$100 billion space, a little bit of an increase year-over-year, and that's been happening for quite some time. The, the $20 billion-$50 billion space has been growing pretty nicely. The $1 billion-$20 billion space has been growing nicely. $500 million-$1 billion has been growing nicely. It's the less than $500 million, or specifically less than $250 million space, that's where all the consolidation is happening. What's happening? All these little, tiny banks, credit unions, are being merged into the larger ones. I'm not talking about BofA, I'm talking about these, you know, $2 billion-$10 billion banks. They're acquiring all these little guys, and they're getting bigger, and they're growing into the $20 billion space. I think you're gonna see a whole bunch of that continue because there are probably 4,000 banks and credit unions down in that very low tier, they're gonna continue to be acquired just like they have been. As I mentioned in my opening comments here, that little, tiny tier, the $100 million bank, that is not Jack Henry's customer. Normally, we are the winner when that acquisition or that merger activity takes place. Those little guys are being acquired by the institutions that we serve, or the little, tiny credit unions are being merged into the credit unions that we serve. Normally, when M&A happens, we're the winner, and I see many years of that yet to come. Again, it's not a risk to Jack Henry. It's been a real driver for Jack Henry for a long time.

James Faucette
Managing Director, Morgan Stanley

Can I ask you quickly, just as a follow-up there, David, is the, you know, your expectation that maybe we'll get back or start to resume kind of the normal rate of consolidation at the end of this year, what are the things that you're looking at that makes you feel like that's the right timing? Is it just that's about how long it takes to start to digest the changes in the market?

David Foss
CEO, Jack Henry & Associates

Yeah. I think there are a few things, and I'm not an economist.

James Faucette
Managing Director, Morgan Stanley

Right, right.

David Foss
CEO, Jack Henry & Associates

I'm a technologist, but just having been around this industry for a long time. One of the key topics right now is bank stocks have taken a real hit, right?

James Faucette
Managing Director, Morgan Stanley

Yep, yep.

David Foss
CEO, Jack Henry & Associates

Bankers feel like they don't have a currency to go do deals right now.

James Faucette
Managing Director, Morgan Stanley

Mm-hmm.

David Foss
CEO, Jack Henry & Associates

As those bank stocks recover, which I believe they will, you know, assuming things settle down in the industry, and people aren't worried about, you know, the next shoe that's gonna drop.

James Faucette
Managing Director, Morgan Stanley

Right, right.

David Foss
CEO, Jack Henry & Associates

The social media flurry that gets started about some bank.

James Faucette
Managing Director, Morgan Stanley

Right, right.

David Foss
CEO, Jack Henry & Associates

Accusing of not being liquid enough. As that all starts to settle down, as the economy starts to kind of sit tight a little bit without all this hand-wringing, assuming that all happens toward the end of this year, that's when I think you'll start to see deals happening again because there are willing sellers out there. There are always willing sellers out there. It's the buyer right now who has to get comfortable that they can do a deal at a valuation that they're comfortable with, and they have to have a currency that they can work with. There are a bunch of assumptions baked into that. It's just me having been around for quite a while in this industry, and I kind of understanding how they work and how they think. I believe by the end of this year, you're gonna see some of that activity pick up again. Again, if the economy is kind of stable, and if bank stocks have rebounded, I think you're gonna see a spike at the end of this year because there's almost nothing happening right now.

James Faucette
Managing Director, Morgan Stanley

Right, right.

David Foss
CEO, Jack Henry & Associates

You know, when you look at the course of the 12 months, you're gonna see a relatively, you know, it's gonna be spiky, but if you even that out, it's gonna be somewhere around 4%, I think, also.

James Faucette
Managing Director, Morgan Stanley

Got it. I just wanna ask quickly is that, you know you don't get paid, and you don't really generate directly on the number of institutions, right?

David Foss
CEO, Jack Henry & Associates

Right.

James Faucette
Managing Director, Morgan Stanley

It's more driven by transactions and members and the number of accounts within those institutions. How much of a, you know, I guess, volume discounting impact do you have if you do reduce the number of institutions? If you kept the account numbers the same, but reduced the number of institutions 5%- 10%?

David Foss
CEO, Jack Henry & Associates

Well, if they were all Jack Henry banks acquiring other Jack Henry banks, then your thesis would come true.

James Faucette
Managing Director, Morgan Stanley

Okay.

David Foss
CEO, Jack Henry & Associates

Today, most of the acquisitions that happen are Jack Henry banks acquiring somebody who's running a competing technology.

James Faucette
Managing Director, Morgan Stanley

Got it. Got it.

David Foss
CEO, Jack Henry & Associates

Those are all additive to Jack. I mean, once in a while, one of our institutions acquires another Jack Henry institution, and then the scenario that you're talking about happens. most of the time, it's one of somebody who's running Jack Henry technology, specifically core technology, running Jack Henry technology, who acquires an institution who's not running Jack Henry technology. All of those accounts, all that transaction volume, all those active users, they're all additive to our model, that's normally what happens.

James Faucette
Managing Director, Morgan Stanley

Got it. We spent a few minutes here to kick off talking about the market, but as I think you mentioned just a moment ago, you're not an economist.

David Foss
CEO, Jack Henry & Associates

Yeah

James Faucette
Managing Director, Morgan Stanley

Y ou're not a banker, you're a technologist. Let's talk about the technology of Jack Henry. For those that are less familiar, maybe you can provide a brief overview of your technology modernization strategy you're undergoing right now, and particularly giving you're the first of major core providers to really undertake the initiative, at least to the degree you have.

David Foss
CEO, Jack Henry & Associates

Yeah. Yeah. This is a big deal for us. We announced this in February of last year. We've been working on it for about four years before we ever said anything publicly. We've been doing a lot of work before the public announcement last year. Essentially, what we're doing at Jack Henry is we're moving our core technology and pretty much everything we do to the public cloud environment, public cloud being AWS, Azure, Google. We're already have several things in the public cloud. We're a major provider in the Azure environment, big loads running in the AWS environment. We inked a partnership with Google in September or so last year. We're doing a lot of new development in the Google Cloud environment. The idea is that our long-term goal is to move everything we do into the public cloud environment. Essentially, we can get out of the business of running our own data centers, a very expensive business to be running a private cloud environment. Long term, we get to get out of the data center business. More importantly, we're taking advantage of all these technologies that you can take advantage of when you are public cloud native, truly public cloud native. There's a lot of people in our space that are talking about putting their stuff in the public cloud. We refer to that as a lift and shift, where you take it out of your data center, you make it work, quote, unquote, "make it work" in the public cloud. That is not what we're doing.

We are creating brand-new, ground-up, public cloud native technology. The key reason for that is when you are public cloud native, you take advantage of all the technology that for every one of you who has running apps on your phones, you know, all the technology that you have and that those developers can use to deliver to you on your phone, that's the environment that we're in. Rapid deployment of technology, we refer to it as a DevOps environment, where we can do new releases of software daily if we want to. There's nobody in our industry who's doing new releases of software daily for traditional technology. Most of them are doing, you know, one or two releases a year. In this environment, you can do rapid deployment of new technology. We get to take advantage of the security environment that these major cloud providers have. We get to take advantage of all the design tools that are resident in those environments, that again, the apps that you think about running on your phone, all of that stuff is native in what we're doing with all of our technology. When I announced this in February, I said, "This is a long-term strategy. This is not a product announcement. You're not going to see a revenue hit next quarter." This was a strategy announcement so that our customers and prospects could really understand where is our company going, how do they think about partnering with Jack Henry, and what's the future look like for our company? As you might imagine, when I first announced this in February last year, everybody was confused, and everybody was like, What are you guys doing? You know, this doesn't sound like a traditional technology provider in this space. My response was, "You're right. This is not similar to what anybody else is doing." In the intervening year here, we've had a bunch of prospective customers, in particular, larger prospective customers, so $20 billion-$30 billion banks. Many of them have done deep dives on our technology plan, and what are we doing, where are we going? At the same time, they've gone out and investigated all the other solutions in the space, and they've come back to us and said, "You guys are way ahead of what anybody else is doing." Again, this is an evolution, not a revolution. This is gonna be over several years, that we will evolve everything we do to this public cloud environment. It's a pretty exciting initiative, and particularly because it's gotten so much attention in our space now as being a really innovative approach to solve problems for the future for our customers.

James Faucette
Managing Director, Morgan Stanley

I wanna talk about that modernization strategy. You know, given that it doesn't sound like it, at least in most cases, you don't require a major core conversion, you know, especially given the modularization of the technology itself. You've started to see, at least you've commented that you've started to see some interest from larger banks. I wanted to get a sense of the technological infrastructure and scale requirements that would be required for you to serve a $100 billion plus bank. Like, how does that change?

David Foss
CEO, Jack Henry & Associates

Today, we could serve a $100 billion bank today.

James Faucette
Managing Director, Morgan Stanley

Okay.

David Foss
CEO, Jack Henry & Associates

With our technology. We've tested to, I think, $110 billion or $120 billion. Again, that's not been our target market, but we can do that today. Most of these customers or these prospects that we're talking to now, these larger institutions, what they're talking about doing is converting to our traditional technology first, and then working with us to evolve to the new technology over time, which is great.

James Faucette
Managing Director, Morgan Stanley

Mm-hmm.

David Foss
CEO, Jack Henry & Associates

The other question that we've had a number of times is, we've had prospective customers come to us and say, okay, could we start to consume modules from Jack Henry that are traditionally thought of as being in the core?

James Faucette
Managing Director, Morgan Stanley

Okay.

David Foss
CEO, Jack Henry & Associates

Could we start to consume those modules from Jack Henry and still run our existing core? Essentially, what they do is they de-risk the overall conversion. Instead of converting, you know, this much, when the big bang comes, you convert a much smaller amount of data and number of systems. The answer to that is, yes, you can start consuming things over time. That's really appealing, particularly to larger institutions, because when you do forever, and I've been in this business a long time, and for all of history, when you do a core conversion, the core conversion normally happens on a weekend, and it impacts everybody. It is, you know, when you think about that core system as being the ERP system, if you will, the back office primary accounting system for a bank or credit union, when you go through a conversion, it not only impacts every employee of the institution, it impacts every customer of the institution, because all the stuff that's customer facing is also impacted. It's a very large, very, and a lot of people will tell you, risky, initiative to go through a major conversion like that. The idea for a larger institution, that they can de-risk by starting to consume pieces one at a time, is very appealing to these CIOs of larger institutions.

James Faucette
Managing Director, Morgan Stanley

On that technology roadmap, I think, about a month ago now, at your Investor Day, you provided the investment community at least a roadmap of upcoming module releases for your public cloud platform. You know, you've already talked about having authorization management and domestic wires live, but I guess, more generally, I was wondering, can you speak to the rationale behind which modules will be rolled out first, why, and is there a dynamic where you want to show you can execute on low-hanging fruit, or just trying to get a sense of how you're prioritizing those modules?

David Foss
CEO, Jack Henry & Associates

I'll fill in a few of the holes there. When we announced our tech modernization for the core systems, what I said was, and I would still say today, if you think about a core system and all that it does, there are about 30 primary functions in the core system. Core has always been sold as a thing, a big bundle of functions. If you kind of break it down, there are about 30 different key functions within a core system. As we're doing this tech modernization and creating these modules, we've broken it out into essentially 30 pieces that we will be standing up on the public cloud environment one at a time. To James' question about prioritization, well, first off, there are some things you have to do in order to do anything else. You think about building a house, you got to create the foundation. Well, before you do the foundation, you got to put in all the plumbing underneath you before you lay any cement, right? It's not sexy, it's not fun to talk about, but it's the stuff you have to do in order to make sure everything else works. That was priority one, was we had to create the foundation, do all the plumbing work underneath, and that's not visible to anybody, but it's what supports everything else. That was the first initiative, get all that in place. Included in that is the API layer that supports all the connectivity to third party, third-party solutions. All of that is in place today. We're actually leveraging that API suite today with almost a little under 1,000 different Fintechs that are connecting into Jack Henry technology. We're using that platform to do that work already. That's all in place. Then you start to build the, kind of the frame of the house, and you referenced authorizations. Authorizations, another thing that's not really sexy to talk about, but what authorizations does is it says, if you're an employee of the bank, what are all the things that you're allowed to do?

James Faucette
Managing Director, Morgan Stanley

Right.

David Foss
CEO, Jack Henry & Associates

Within all the different systems that we support. We created that environment. Now as we start to stand up modules, the authorization piece is there that enables you, as an employee of the bank, to actually use those modules, or not, if you're not allowed through security to do those things. The next thing we did was wires, so wire origination. Why? Because there was a demand among customers. We knew that customers would start to consume that module without having the entire suite available. That is something that there is demand for in the environment. We started with wires. What we're doing with the rest of the modules to complete the suite is we've done kind of this combination of there are other things that are kind of plumbing type things that we have to do, couple that with things that will drive real revenue. We're trying to kind of alternate, as we bring those things out, to create a revenue stream, but also ensure that we're building the house, you know, in a logical manner. The plumbing is being done, before the sheetrock is put up around the wall. You know, you got to get the plumbing in the wall. We're kind of going back and forth with those things.

This will take several more years, so this isn't a, you know, two-month project, and so we're kind of alternating to create those revenue opportunities along the way. I will point out, when we announced this in February, what I said publicly at the time, and I've said many times since, "You should not expect much of any revenue impact to the company for probably three years." Now, that's what I said last year. I still stand by that. There's going to be some revenue impact, but it's not going to be noticeable. In the long run, you know, then we'll end up moving new customers and prospects and existing customers over to this platform. As far as I'm concerned, this platform sets us up for the next 30 years of growth. I mean, this is a big deal for the company because it allows us to move everything over to this new environment.

James Faucette
Managing Director, Morgan Stanley

Speaking of growth and the like, I mean, when you think about kind of the range that you're typically targeting of growth, and you've got some, you know, a range of products beyond just, like, this new modernization strategy that's driving the improvements and the core capabilities of Jack Henry. You know, you also have things like Banno Business and Financial Crimes Defender, you acquired Payrailz. What are you thinking about, or what should we be paying attention to as to what could drive your growth to be above the high end of the targeted ranges?

David Foss
CEO, Jack Henry & Associates

Yeah. first off, I'm not committing to any growth on the high end.

James Faucette
Managing Director, Morgan Stanley

Right.

David Foss
CEO, Jack Henry & Associates

There's a reason we give guidance. As far as growth drivers, Banno, and I don't know if everybody knows what Banno is, Banno is our digital banking suite. We rolled this out about six years ago now, entirely public cloud native, and getting a ton of attention in our space because it's a truly differentiated digital banking offering. One example that I often give when I'm asked about Banno, for example, I would challenge any of you in this room to think about whoever you bank with. I have no idea who you bank with, I don't care who you bank with, but I would bet that you can do things on your PC. If you're sitting at your PC, if you think about your banking technology, you can do things on your PC that you can't do on your phone. I would bet that the experience, the way it looks and feels on your PC, is totally different from the look and feel on your phone. I would bet that's true for almost every one of you. With Banno, that is not true. With Banno, it's a single platform, public cloud native. The things you can do on your PC, you can do on your phone. It looks the same, it acts the same, it feels the same. That's one of the key differentiators for Banno in our space. Additionally, Banno has technology that nobody else in the industry has deployed. Even the, you know, people will say to me, you know, give me examples about how much money Chase and BofA are spending on digital banking. I don't care.

James Faucette
Managing Director, Morgan Stanley

Right.

David Foss
CEO, Jack Henry & Associates

We are doing things that are totally differentiated with this solution. That has been a key driver for us for a few years now, and continues to be a key driver of growth and interest in our company. James alluded to Banno Business. Banno has traditionally been a consumer application. Now, we have the business application that we're just rolling out next quarter. We've been in beta with that solution, really wonderful reviews from our customers on that. That provides an additional level of differentiation and growth for the company. You alluded to Financial Crimes Defender, so that's a brand-new public cloud native, brand-new ground up Bank Secrecy Act and Anti-Money Laundering technology solution taking advantage of the latest technology. That certainly will be a driver. Our commercial loan origination solution. It's not brand new. We rolled this out about four years ago, but a state-of-the-art technology to do online digital commercial loan origination, that's getting a lot of attention. Our treasury management solution for larger commercial customers, we have Banno Business for kind of the medium-sized business customer, but our treasury management solution is designed for large enterprise customers. That is getting a lot of attention right now. One of the things that I think we're pretty good at is we have these wonderful core solutions, and the attach rate on those is very high, so that drives revenue for Jack Henry as we're winning core customers. As you know, James, we're winning much more share in that space than anybody else in the industry, so that helps as a driver. We have all these complementary solutions that are not core, that are best-of-breed solutions that help drive sales and revenue growth as well. If you add all those things together, you know, that's what continues to fuel the top line growth at Jack Henry, as compared to if you look at our major competitors and look at their financial technology line, which is really akin to what we do, you know, Jack Henry dramatically outperforming the major competitors, and it's because of those things. Might something in that space drive us above the 8% target that we've set as a top line, 7%-8%? It might, but I'm not ready to commit to that right now. I'm just thrilled that we're outperforming the rest of the players.

James Faucette
Managing Director, Morgan Stanley

Right. On margins, I mean, coming into this year, your assumption was that we'd see flat adjusted operating income margins. You've done a bit better than that, but the expansion has been a little bit slower than investors had become accustomed to historically. You know, how should we think about the contributors to margin for the coming years? Like, what are the things that are gonna matter?

David Foss
CEO, Jack Henry & Associates

Yeah, we're just in the budgeting process now. In fact, next week will be my first look at the budget. Just as a reminder for everybody, our fiscal year is July 1 - June 30, so we're almost at the end of the at the end of the year right now. My first look at the budget will be next week, so I can't give you details on, you know, what those margin expansion drivers will be. We will do our best on the August call to make sure that we provide solid guidance to everybody regarding everything, including margin expansion. I will point out that, you know, you look at the last couple of years here, it's been highly volatile when it comes to some of those expense drivers, particularly compensation. With the Great Resignation. You know, one thing about Jack Henry that I have loved about this company for the years that I've been here, is the fact that our voluntary attrition rate has historically been less than half the industry average, meaning people don't leave Jack Henry voluntarily once they get to Jack Henry. They love working at our company. We win Best Place to Work awards all the time around the country. During the Great Resignation, we were impacted just like everybody else. We saw a spike in our compensation. In attracting new employees to Jack Henry, it was more expensive. We saw a spike in this past year in travel. Why? Because the year before, it had been almost no travel. You know, we had all this volatility with a variety of different things in the past year. That all should have pretty much normalized now, our expectation is that we should be able to return to a, you know, some ability to generate margin expansion. I just can't tell you how much. The thing I will point out to everybody is about two years ago now, it was disclosed in our proxy last year, but it's actually been in effect now for two years, I am compensated now on margin expansion and revenue growth, and Mimi, our CFO, is compensated on margin expansion and revenue growth. We are highly motivated to ensure that we continue to run the business to achieve those goals.

James Faucette
Managing Director, Morgan Stanley

I want to talk, just quickly ask on a couple of other topics to round us out here. First, earlier this year, we saw a little bit of weakness in kind of your, the payment volume that you see on debit, et cetera. That was a little bit surprising, last month, you mentioned that May was tracking better than April, you also allowed that that dynamic could be seasonal. You know, how are you feeling about payment volumes and activity generally?

David Foss
CEO, Jack Henry & Associates

Just to be clear with everybody, on our February call, we adjusted guidance for the fact that we anticipated a little bit of a slowing in debit volume. Anticipated because when we issued guidance in August, we normally issue guidance once a year in August for our fiscal year. When we issued guidance in August, we thought there was going to be an acceleration in debit volume in the third and fourth fiscal quarter for Jack Henry. As we were coming into the Q3 , meaning January, we're coming into the Q3 , we saw that that probably was not going to happen. Debit business is growing wonderfully. It's high single digits. We love the business. We just saw that it was not going to grow as much as we had projected back in August. We reduced our guide just a little bit on that, just to be kind of more, more normalized. May, as you point out, or April, as you point out, in May, we saw things uptick a little bit. I think the best guide for us when you think about debit volumes, is to follow what Visa and Mastercard report. We follow very closely with them as far as the projections and the volumes and kind of what happens on a, on a monthly and quarterly basis. Right now, we see our debit business continuing to grow nicely, but it's not, you know, there's no drop off, there's no spike, it's just kind of a steady performer for us.

Again, the best indicator for us is the Visa, Mastercard reporting, because we tend to follow really closely with what they see.

James Faucette
Managing Director, Morgan Stanley

Got it. Got it. I did want to circle back on a couple of key things. We'd be remiss if we didn't hit on M&A. Over the years, Jack Henry has been a very disciplined serial acquirer. You've done a really good job finding technologies and opportunities and integrating those. What types of assets are you targeting right now? Are you looking more transformational or tuck-in? I guess the big question everybody's always asking is, are you seeing private market valuations normalize yet?

David Foss
CEO, Jack Henry & Associates

Yeah. First off, we are not looking for something transformational. When you have a company performing like our company is performing, there is no need to transform anything, so we are not looking for a transformation acquisition. Tuck-ins, as you point out, we've been really good at executing those. We did, from 2004- 2017, we did 34 deals, very successful during that period. To your second part of your question, valuations have been a little out of line here for the past couple of years.

James Faucette
Managing Director, Morgan Stanley

Right, right.

David Foss
CEO, Jack Henry & Associates

It's been very frustrating. For a company who's used to doing deals, and we feel really good about our ability to do deals, it's been frustrating because, to the other point you made, we view ourselves as a very disciplined acquirer, meaning we don't chase the shiny object. When valuations get out of whack, we walk away. We don't need to do deals in order to in order to fuel growth. We have a very broad suite of solutions today. We don't have any big holes in our-

James Faucette
Managing Director, Morgan Stanley

Mm-hmm

David Foss
CEO, Jack Henry & Associates

I n our suite of solutions, so it's not that we're looking to find something to fill a hole or something like that. What we're normally looking for are things where we can do a one plus one equals three scenario. We have a solution, we see something out there that's complementary to what we do, we acquire it, we put it together with whatever we have. Now we have a better story for the market, a better solution overall. We've done that many, many times, including Payrailz, that you just alluded to. That's one of those types of stories for Jack Henry. To the question about valuations, I'll tell you, February last year, this is embarrassing, but I'll say it anyway. A little over a year ago, I was very optimistic that by the end of 2022, valuations were going to come in line, and we were going to be able to do some deals, and it just did not happen. I mean, private companies were still able to get money last year, and so valuations were definitely not changing. This year now, I've been told by a number of investment bankers, and we're on every investment banker speed dial at Jack Henry.

James Faucette
Managing Director, Morgan Stanley

I'm sure.

David Foss
CEO, Jack Henry & Associates

Because we're known as such a regular acquirer. I've been told that they see valuations coming in line later this year. We're just going to have to wait and see. I don't see anything dramatic changing yet, but we're watching all the time.

James Faucette
Managing Director, Morgan Stanley

David, thank you very much for joining us today and helping us kick off today, this year's FinTech Conference.

David Foss
CEO, Jack Henry & Associates

Certainly.

James Faucette
Managing Director, Morgan Stanley

Appreciate it.

David Foss
CEO, Jack Henry & Associates

Good to be with you. Yep.

Powered by