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Earnings Call: Q4 2022

Feb 15, 2023

Operator

Good day, and thank you for standing by. Welcome to The Kraft Heinz Company fourth quarter results conference call. At this time, all participants are in a listen only mode. After the speaker's presentation, there'll be a question and answer session. To ask a question during the session, you'll need to press star one one on your telephone. You will then hear an automated message advising your hand is raised. To withdraw your question, please press star one one again. I would now like to hand the conference over to your speaker today, Anne-Marie Megela. Please go ahead.

Anne-Marie Megela
Head of Global Investor Relations, The Kraft Heinz Company

Thank you, and hello, everyone. This is Anne-Marie Megela, head of Global Investor Relations at The Kraft Heinz Company, and welcome to our Q&A session for our fourth quarter 2022 business update. During today's call, we may make forward-looking statements regarding our expectations for the future, including related to our business plans and expectations, strategy, efforts and investments, and related timing and expected impacts. These statements are based on how we see things today, and actual results may differ materially due to risk and uncertainties. Please see the cautionary statements and risk factors contained in today's earnings release, which accompanies this call, as well as our most recent 10-K, 10-Q, and 8-K filings for more information regarding these risks and uncertainties. Additionally, we may refer to non-GAAP financial measures which exclude certain items from our financial results reported in accordance with GAAP.

Please refer to today's earnings release and the non-GAAP information available on our website at ir.kraftheinzcompany.com under news and events for a discussion of our non-GAAP financial measures and reconciliations to the comparable GAAP financial measures. Before we begin, I'm now gonna hand it over to CEO Miguel Patricio for some brief opening comments.

Miguel Patricio
CEO, The Kraft Heinz Company

Thank you, Anne-Marie, and thank you everyone for joining us today. Let me first take a moment to say how proud I am of Kraft Heinz team. We have come so far on our transformation journey. It's quite amazing. The fourth quarter was no exception. You can see the momentum building across our business. Service levels and market share trends are improving. Base volumes are positive. We are outpacing the competition in food service and emerging markets and by a lot. Importantly, we continue to invest for growth. Once again, we have unlocked efficiencies over $400 million this year, and these allow us to invest in new tools and capabilities for our teams and new product innovation for our consumers. From a pricing perspective, 99% of all needed pricing has already been announced for 2023.

As we look to the rest of the year, we have no current plan to announce new pricing in North America, Europe, Latin America, and most of Asia. I am very optimistic and very excited about how we are positioned to deliver long-term sustainable growth. With that, I'll ask Andre, Carlos, and Rafael to join me. Let's open the call for the Q&A.

Operator

Thank you. Ladies and gentlemen, if you have a question or a comment at this time, please press star one one on your touchtone telephone. If your question has been answered and you wish to draw yourself from the queue, please press star one one again. We'll pause for a moment while we compile our Q&A roster. Our first question comes from Andrew Lazar with Barclays. Your line is open.

Andrew Lazar
Managing Director, Senior Equity Research Analyst, Barclays

Great. Thanks. Good morning, everybody.

Miguel Patricio
CEO, The Kraft Heinz Company

Morning.

Andre Maciel
CFO, The Kraft Heinz Company

Good morning, Andrew.

Andrew Lazar
Managing Director, Senior Equity Research Analyst, Barclays

Your EBITDA guidance for fiscal 2023, excluding the impact from the 53rd week, is actually in line with your long-term algorithm. When you detailed this, I guess, at CAGNY a year ago, you sort of I think said it would take multiple years to reach this level of growth. I guess in this regard, I'm trying to get a sense of whether, if I have this right, whether you're ahead of schedule and if so, what you attribute it to, like what's gone better or faster maybe than you anticipated. I guess most importantly, are you in a place where you see this level of growth now as more sustainable? Thank you.

Miguel Patricio
CEO, The Kraft Heinz Company

Thank you, Andrew, for the question. Andre, could you answer this, please?

Andre Maciel
CFO, The Kraft Heinz Company

Sure. Sure. Hi, Andrew. Good morning again, and thanks for the question, and thanks a lot for noticing it. In fact, we feel very, very proud about what we have been achieving as a company. I think 2023 will mark another step up in our performance. As you well notice, we are on the long-term algorithm already on net sales and also on EBITDA if you remove the effects from currency and from the 53rd week. I think this is the best way to show that transformation is working through results, right? It's good to see how 2022 we finished a very strong momentum, how that's translating into a stronger performance in 2023. This is a consequence of our market share in the U.S. continued to improve, still negative, but improving.

This food service continues to deliver at above 20%, emerging markets growing double digits and a strong rate. All the three pillars of growth are working in our favor. Supply chain efficiencies continue to happen. In 2023, as you might have noticed in guidance, we are expanding gross margin and we see a path to go back to 2019 levels, which is allowing us to continue to increase the investment in the business for growth. We are in 2023 increasing investments behind marketing, technology, and people, which are critical enablers for us to fuel the growth of the company. We feel good about where we are moving. We see what to do, but feel good.

Andrew Lazar
Managing Director, Senior Equity Research Analyst, Barclays

Great. Thank you very much.

Operator

One moment for our next question.

Our next question comes from Bryan Spillane with Bank of America. Your line is open.

Bryan Spillane
Managing Director of Equity Research, Bank of America Securities

Thanks, operator. Good morning, everyone. My question's about just the free cash flow and I have a couple of questions related to that. I guess the first is just simply, Andre, can you give us a little bit more insight in terms of, I guess, the inventory build? You know, is it finished goods inventory? Is it raw materials? You know, the decision to do that, and I guess, you know, in the prepared remarks, it's tied to service levels. Are you gonna need to carry elevated inventories through 2023 is my first question.

Andre Maciel
CFO, The Kraft Heinz Company

Yeah, please. Sure. Good morning and thanks for the question. Look, as we said, as you have seen throughout 2022, we have to be rebuilding inventory, right? Our case fill rate at the end of 2021 was in the low 80s, which is extremely low. We had a lot of recovery to do. You have seen throughout the year the effect of us building inventory. Keep in mind, as we finish it, 2022 is still in the low 90s, it's still not what the retailers are expecting it should be and what we expect ourselves should be. Being said that, we do have, compared to historical levels, higher inventory coverage in average in raw materials also, which is normal because also trying to build buffers given all the volatility and uncertainty.

We expect those raw materials to decline over time, including starting 2023. In finished goods, even though we need to increase inventory in certain spots where the inventory service levels are still low, we still have a lot of opportunity to rebalance our inventory across the network. I think one of the consequences of the pandemic and the demand volatility is that we started having inventory straight in wrong, in the wrong warehouses to meet the demand. That takes time to sort itself out, right? Because it gets too costly for us to be shipping items across the network. Because of the effects and all the investments that we have made in the past two years to automate demand forecast, we are investing a lot of resources in better supply planning.

We have a big project, starting, that already started to network simplification. The combination of these investments, plus the rebalance of the network, plus we're going back to the more historical levels of coverage in raw and packaging material should start to see some recovery in inventory starting 2023, but more into the future.

Bryan Spillane
Managing Director of Equity Research, Bank of America Securities

I guess as we're kind of bridging that now to maybe how we should be thinking about free cash flow and free cash flow conversion for 2023, can you give us a little bit of perspective on, I guess, capital spending? Will inventory or working capital be a tailwind? Like, can we get back to more normal free cash flow conversion in 2023, or is it still gonna be somewhat, I guess, subdued relative to previous years?

Andre Maciel
CFO, The Kraft Heinz Company

Free cash flow will be better than 2022. We are still not going to be in the long term algorithm of 100%, and that's in great part because of CapEx investments. As we have said as well when we unveiled the long-term algorithm, we are investing for growth. We have a step up investment in CapEx. You have seen in 2022, we're spending a little more than $900 million, which is a big increase versus the $700 million, $750 million that were in the past. We are ramping up this again in 2023 and 2024 as part of our long-term plan.

Then we should go back down to closer to 3.5% of net sales starting 2025. That's the current perspective. When the CapEx starts to come down, that will help us to give the step up change to go back to achieve the 100% as we said in long-term outlook.

Bryan Spillane
Managing Director of Equity Research, Bank of America Securities

Okay.

Andre Maciel
CFO, The Kraft Heinz Company

This year, I mean, if you were to expect something this year, it should be, like, about 80% or so if we're gonna have a adjustable parking mind.

Bryan Spillane
Managing Director of Equity Research, Bank of America Securities

Okay, that's helpful. Thank you very much. Appreciate all the color.

Andre Maciel
CFO, The Kraft Heinz Company

You know, thank you.

Operator

One moment for our next question. Our next question comes from Chris O'Cull with Stifel. Your line is open.

Chris O'Cull
Managing Director, Stifel

Hi, good morning.

Andre Maciel
CFO, The Kraft Heinz Company

Hi.

Chris O'Cull
Managing Director, Stifel

Hi. I just had a question for you in relation to promotional spending, and you had some data and some charts or a chart that showed how it was down since 2019 and down more than your brand of competition. I just want to get a sense of, do you expect to increase that? Is that kind of tied to service levels as those improve throughout the year? Also to better understand, what's the appropriate bogey for that level of rebuilding promotional spending? What portion of that 5% decline you show since 2019 should rebuild? You've got some good data and capabilities now. Can you be more efficient with promotional spending? I think the answer is yes, but I just want to get a little more color on that. Thank you.

Miguel Patricio
CEO, The Kraft Heinz Company

Maybe, Andre, you can start, and then, Carlos, you know, comment specifically in U.S.

Andre Maciel
CFO, The Kraft Heinz Company

Yeah. Thanks for your question. We have increased trade investment in a very significant way from 2017 - 2019, more than $1 billion in the United States alone. We start from a very high base. Since late 2019, we created a centralized revenue management organization. We have more than 50 people fully dedicated to that in North America alone.

We have started to, together with our sales organization, we put a lot of discipline and science behind making promotional decisions in a way that benefits us and retailers. You have seen a lot of that coming to fruition now in the results of the last three years. There is obviously an impact from service level as well. Just to put in perspective, if you look at Q4 one and sold on promotion, we had about 24% of one and sold on promotion in Q4 2022. That's higher than 2021, but about 22%, so it's a two percentage point step up, still lower than the vendor competitors in our categories. In 2019, it was 34%, you know, so that's too much.

If you look at where we are right now in terms of promotional investments, we still have a significant amount of promotions that have negative ROIs. It's not about cutting promotions, it's about deploying in a smarter way. We are in the journey, and you have seen the results from that, but there's still a lot of opportunities for us to go ahead with deploying and basket set increasing. It's difficult for me to give you a precise number of where this is going to land, but what I can tell you with confidence is that we're not gonna get anywhere close to 2019 levels.

Carlos Abrams-Rivera
EVP and President of North America Zone, The Kraft Heinz Company

Yeah, let me. It's Carlos here, please.

Listen, what I will say is just building on some of the comments that Andre just mentioned, is that, you know, as we think about promotional activity going forward, it really is about being surgical about how we invest those promotion dollars. It thinking through making them around event-based activity, so that way we are thinking through how do we make sure that we are driving the best utilization of that particular event versus a price-based activity. I think what happens then is it allows us to actually make sure we all are focused in terms of driving positive ROIs. I think as you heard from Andre, you know, we have made a huge stride from where we were in 2019, and we're not going back.

In fact, when you look at some of our focus on improving the ROI of our programs, today on average, if you think of 2022 versus 2019, we've actually tripled the level of ROI returns of our promotions from three years ago. Again, it is a signal that all the investments we're doing in terms of revenue management, our agile still work in terms of better understanding how to read the data and how to utilize our funding is actually driving specifically better ROI in every funding that we're doing. Thanks for the question.

Chris O'Cull
Managing Director, Stifel

Thank you. A lot of good color there. I appreciate it.

Operator

One moment for our next question. Our next question comes from Cody Ross with UBS. Your line is open.

Cody Ross
Lead US Packaged Food Analyst, UBS

Thank you, operator, and good morning. Just a quick question around your organic-

Andre Maciel
CFO, The Kraft Heinz Company

Good morning.

Cody Ross
Lead US Packaged Food Analyst, UBS

Good morning. Just a quick question around your organic sales guidance. You guided 2023 organic sales growth of 4%-6%. Based on wraparound pricing from 2022 and the incremental price that you discussed for 2023, we estimate that your volume growth assumption is flat to down low single digits. Is that correct? If so, what gives you the confidence that elasticity will remain so low as we move throughout the year? Thank you.

Miguel Patricio
CEO, The Kraft Heinz Company

Andre?

Andre Maciel
CFO, The Kraft Heinz Company

Yeah. Hi, Cody. Thanks for the question. As well noted, with the We are finishing Q4 growing about 10%, we just have a new round of prices we just implemented. That certainly has a positive effect, especially in the first half of the year. We expect it gradually throughout the year for us to be as we start to lap the price increases from last year, that we end up landing in the second half on something closer to our long-term growth algorithm. Okay? Being said that, the growth in 2023 is all driven by price, volume is still negative. Obviously, it improves throughout the quarters as we start to lap the prices, even at the end of the year, we'll still be negative.

That's something that as we think about the future, it's not the balance that we want. We want a good balance as we think about top line growth between price and volume. I'm gonna talk more about that next week in CAGNY. We have contemplated in the guidance an increased level of elasticity compared to what you saw in 2022. It's still not the way up to the historical levels. In terms of what gives confidence, You saw the sellout, the sellout for the industry throughout Q4 was still very strong. In fact, if you look at sellout elasticity, just looking at price and volume based on the sellouts, Q4 was better than any other quarter in the year.

We obviously need to, we need to keep actively monitoring, and we are, because throughout this year, we can see maybe consumers will change the behaviors. Carlos, do you want to comment something on that?

Carlos Abrams-Rivera
EVP and President of North America Zone, The Kraft Heinz Company

The one thing I would add there, Cody, is the fact that, you know, we also are making sure that we continue to expand in terms of in the number of formats and price points that we offer within our categories to make sure we maintain the consumers that have been with us over the last couple of years. So that is means that if you look at the data, for example, in Q4, you know, those earnings over $100,000 in consumers, actually with that particular group, we actually grew over 13% in terms of consumption.

At the same time, we're making sure that as consumers go into club, we are actually increasing the number of offerings, whether it's Mac & Cheese and JELL-O in terms of club, and those consumers who are going to dollar stores, we're actually improving the number of SKUs that we have available to them, so that way there's a point in which they can come into the category, and those who are choosing to look at value in terms of club sizes, we also have those formats. It is for us to be agile in terms of how we think about the consumer continues to change, and we've been having an offer that provides the best value for them regardless of their socioeconomic situation.

Cody Ross
Lead US Packaged Food Analyst, UBS

Great. Thank you so much for the color.

Operator

One moment for our next question. Our next question comes from Ken Goldman with JPMorgan. Your line is open.

Ken Goldman
Equity Research Analyst, JPMorgan

Hi. Just hoping to get a better sense of the magnitude of the gross margin improvement you're expecting this year. Besides the obvious ones in terms of the cadence of inflation, if there's any considerations we should have about, you know, maybe the timing from quarter- to- quarter of that improvement?

Miguel Patricio
CEO, The Kraft Heinz Company

Andre, please.

Andre Maciel
CFO, The Kraft Heinz Company

Hi, Ken Goldman, thanks for the question. You have seen that in Q4, we, it happened the way that we said we would. We had a relevant sequential improvement, which put us in Q4 in line with the 2019 gross margins. We expect in Q1 to maybe this gross margin to go a little bit down as we have contracts that are getting renewed and some inflation that was not passed over to us, last year now is gonna affect us. We had to contemplate it in our, in our guidance. You should expect somewhere close to flattish in Q1 compared to prior year, and from there it should start to see expansion on a year-over-year basis.

In terms of a ballpark, you should think about 50 bps-100 bps, somewhere in the magnitude of gross margin expansion, which that is what's allowing us to increase investments behind marketing, technology and people, which is so important to us.

Ken Goldman
Equity Research Analyst, JPMorgan

Very helpful. Thank you.

Operator

One moment for our next question. Our next question comes from Pamela Kaufman of Morgan Stanley. Your line is open.

Pamela Kaufman
Executive Director and Equity Analyst of Packaged Food & Tobacco, Morgan Stanley

Hi. Good morning.

Miguel Patricio
CEO, The Kraft Heinz Company

Good morning.

Pamela Kaufman
Executive Director and Equity Analyst of Packaged Food & Tobacco, Morgan Stanley

Can you talk about the competitive dynamics within your categories? In the prepared remarks, you indicated that private label share is increasing, but that is primarily coming from your branded competitors. Maybe if you could just elaborate on what you're seeing there, that would be helpful.

Miguel Patricio
CEO, The Kraft Heinz Company

Maybe Andre and Carlos can comment on that.

Carlos Abrams-Rivera
EVP and President of North America Zone, The Kraft Heinz Company

Sure. You know, let me start. Thank you for the question, by the way. Listen, as you saw, let me speak for the North America business first, and then maybe Andre can give you perspective over all the company. You know, we do see the continued share improvements as we continue to go forward. I mean, in Q4, you saw that, you know, mix-adjusted share actually improved by 20 basis points. When you look at the market share that is now mix-adjusted, in December, it actually was flat. What we're seeing is that, you know, the bet that we're making in terms of continuing to invest in our businesses, in terms of renovating our key products, making sure we invest in innovation, make sure we invest in our marketing, that actually is paying off.

When you see that in terms of those particular platforms and brands that we wanna continue to drive our growth, are in fact driving the share improvements as well. Whether that is in places like Lunchables, in places like Kraft Cheese, in places like Heinz Ketchup, Mac & Cheese, all those gonna drive actually positive shares as you look at Q4. For us is how do we continue to make sure we build on those at the same time that we are also making sure we address any of the potential, still some supply chain constraints that we have in a couple of categories. For us, it's making sure that as we are driving the investments that we're making in the brands, that those are in fact are already translating to share improvements.

Now making sure that we are continuing to support the brands that are still a little bit challenged in terms of supply chain, so that we can in fact unleash the continued growth of our retail environment.

Miguel Patricio
CEO, The Kraft Heinz Company

Andre, do you want to talk about this? Is there anything you would like to add from an international standpoint on this question?

Andre Maciel
CFO, The Kraft Heinz Company

Well, the only thing is that we have to look a bit of different regions, right? I mean, in Europe, indeed, the situation is a bit tougher from a private label perspective, growing more. I mean, the price gap has been widening, although the price private label has been putting prices the same, but the gap has been widened. I mean, we have put a lot of initiatives in place, like relaunching value brands where we are not like we didn't have to like HP Baked Beans, for example, that is in the fast sauces category. Also do a lot of activities in price-pack architecture. This is like it's really keeping us, like, strong, especially versus branded competition.

In the rest of the world, in emerging markets specifically, we don't see that much of a private label issue and we continue to gain share.

Miguel Patricio
CEO, The Kraft Heinz Company

Okay. Yeah. Just to put it in perspective, you know, retail in Europe is about 5% of our business, and that's what Rafael was talking about. I just wanna add to these points that 2/3 of our growth are coming from emerging markets and from food service. On these two channels, we continue gaining share and growing in a very positive way, double digit.

Pamela Kaufman
Executive Director and Equity Analyst of Packaged Food & Tobacco, Morgan Stanley

Great. Thank you.

Operator

One moment for our next question. Our next question comes from Steve Powers with Deutsche Bank. Your line is open.

Steve Powers
Equity Research Analyst, Deutsche Bank

Yes. Hey, good morning. two questions. The first one is on service levels and fill rates on slide 16.

You got, you know, you show how you've seen improvements in the fourth quarter, really, you know, every month within the fourth quarter. I guess question is, number one on this is just has that improvement continued into 2023 thus far? What have you really assumed sort of as the base case for 2023 relative to, you know, the ultimate goal of getting back to the high 90s? Is that an assumption in the guidance or is that more of an aspiration and you've left some allowances in the outlook?

Carlos Abrams-Rivera
EVP and President of North America Zone, The Kraft Heinz Company

It's Carlos. Let me comment to give you a perspective, I guess the way we see it kind of in North America, you know, like you said, we are in fact seeing progress in our supply chain and our service level. When I look at December numbers, those were the highest service levels we had across the whole entire year. At the same time, we are still seeing the industry having continued to see some challenges, particularly upstream, when you think about ingredients and some packaging materials. As we go forward, our goal is in fact to get to the kind of service levels that our customers and we need towards the end of the year.

You know, I think for us, what we are seeing is that the recovery in some of the ingredients and packages is coming in very asymmetrical. If you think about for us, you know, we're dealing, you know, still with the remnant of avian flu and the impact that that had in terms of the industry in some of our business in Pot Pies, and in places like in our cream cheese soft business, where some packaging materials have been a challenge. Those are the type of things that are now we're working through. It's places where in fact, while most things are beginning to come, in the terms of more stable supply chain, there are still a couple of places where we are seeing, you know, some of those kind of challenges.

At the same time, our team is making sure that we are adapting to every situation that's happening. You know, I'll give you an example of that, which is, as you saw the price of eggs, you know, go so high, we had to make sure that we also are adapting the products that go with eggs. A product like Just Crack an Egg, we need to make sure we actually brought down the inventories to make sure that understanding that consumers they'll be having a reduced demand on that type of product. We're both focused on how do we make sure we continue to drive that service levels towards the 98%, which is our goal.

Secondly is making sure that as we do that, we are agile in terms of responding to those specifically ingredients that may be challenged in the short term, but that we see improving significantly as we exit, 2023.

Steve Powers
Equity Research Analyst, Deutsche Bank

Okay, great. If I could follow up also-.

Miguel Patricio
CEO, The Kraft Heinz Company

Please.

Oh, sorry.

Go ahead.

Steve Powers
Equity Research Analyst, Deutsche Bank

I was just gonna ask if I could follow up on the elasticity point that you've been talking about. You also exited the year with elasticities sort of at their most favorable point, just kind of going off the data on slide nine. You've obviously talked about, you know, assumption of those elasticities sort of normalize directionally through 2023. I guess the question is just, you know, what's your base case, you know, assumption of the pacing of that normalization? You talk about, you know, an ultimate assumption of not going all the way back to historical elasticity. Just how do we think about that? Do you expect 2023 to be sort of the mirror image of 2022 from an elasticity standpoint? Any more color you can offer around that would be great. Thank you.

Miguel Patricio
CEO, The Kraft Heinz Company

Andre?

Andre Maciel
CFO, The Kraft Heinz Company

Yeah. Please.

Look, as we have said, right, we contemplated the guidance that elasticities gradually go back to the historical levels, and we expect historical levels in the guidance to be established towards the end of the year. We expect Q1 to be the way that you're contemplated now to be a little worse than it was in Q4. Again, it goes, if you want to think about that linearly, going back to historical levels towards the end of the year. There are obviously things that we keep a close eye on. Like we are obviously fully aware and have put the actions in place on a SNAP reduction in the subsidies, which is happening, and that has implications, and we are ready for that. It...

I mean, we are monitoring each of those things, right? We believe that elasticities will normally graduate back to the historical levels.

You know, Carlos, do you want to say anything about the type of actions that you're taking or?

Carlos Abrams-Rivera
EVP and President of North America Zone, The Kraft Heinz Company

Yeah, I think, you know, for us, I understand, you know, we have seen this coming. For us, it's making sure that we continue to provide great value to consumers regardless of the situation they're in. I think as I mentioned earlier, you know, for us it is making sure we use kind of the full price-pack architecture in terms of options for consumers to then make sure that we also maintain them in the franchise. Like we talked about in terms of our promotion levels, you know, we're using much more rigorous way in which we can understand the ROI of those investments, so that as consumers are looking for particular events, whether it is certain key holidays and so forth, we are present, but in a way that actually allows us to be in a much more positive ROI than in the past.

It is part of what we see. Like Andre said, in North America, we are seeing our stance right now is that by the end of the year, we'll go back to historical elasticity levels. That's the way kind of rebuilding our guidance as we think about 2023.

Steve Powers
Equity Research Analyst, Deutsche Bank

Okay, perfect. Appreciate it. Thank you.

Anne-Marie Megela
Head of Global Investor Relations, The Kraft Heinz Company

Operator, we'll take one more question.

Operator

Sure. One moment for our next question. Our next question comes from Michael Lavery of Piper Sandler. Your line is open.

Michael Lavery
Senior Equity Research Analyst and Managing Director, Piper Sandler

Thank you. Good morning. I just wanted to drill into your food service growth pillar a little bit more. slide 13 or 12, I guess it is interesting with some color here. Can you just unpack a little bit of how you're gaining share relative to competitors? Is it new items in existing customers? Is it broadening your distribution into new accounts? you know, is it those customers gaining share? I'm sure there's some components of maybe a few different things, but what's the primary driver of outperformance there?

Miguel Patricio
CEO, The Kraft Heinz Company

Michael, we are having a great momentum in food service across the globe, both, on U.S. or North America and the international zone. I will ask Carlos and then Rafael to comment.

Carlos Abrams-Rivera
EVP and President of North America Zone, The Kraft Heinz Company

Yeah. I would say in North America, I would say is, you know, in the items that you mentioned, it's all of them. You know, we grew in the Q4, we grew about almost more than 20%, and we actually gained share. For me, the way I kind of look at it is the investments that we have put in place are paying off. We have put new leadership in place. We have simplified our portfolio significantly, reducing almost 50% the number of SKUs that we had only a couple of years ago. We have renovated our food service portfolio. We're bolstering kind of our sales team to make sure they drive distribution in the right places. More importantly, we're also investing in capacity to make sure we support that growing demand.

As we look forward, you know, and just to give you a sense of the opportunity here is, you know, we still are only in 25 of the top 50 QSR in the U.S. We know that everything that we're doing continues to be an opportunity for us to further drive growth. Then going back specifically to your question is, you know, already what we have seen is that, you know, we are in fact expanding distribution across all areas of food service. We are winning with distributors, so we are actually expanding with key distributors our presence. We're actually also expanding with no commercial accounts. If you think about hospitalities and particular distributors who serve with those kind of non-commercial businesses, we have also made an effort against those, and those are working.

We have expanded in new restaurants with things like fast casual. Think about, you know, from Denny's type of restaurants that we actually have now increased the number of items we sell into them. QSR, which continues to be a focus for us as a company from, you know, Papa John's to Pollo Tropical, are places in which we are actually now expanding the number of SKUs we sell into. So, you know, it's an area that we continue to be bullish on and we and why one of the places that we feel that we can be winning globally. With that, I mean, Rafael, if you want to build on the.

Miguel Patricio
CEO, The Kraft Heinz Company

Let me just before Rafael just build on one thing Carlos mentioned. One of the reasons of our improvement and growth as well is capacity. We've been investing throughout these years on capacity on food service, and we continue to do so. Now in May, we'll have an extra 25% capacity in U.S. on pouches, and we'll have 50% more capacity on Tip 'n' Squeeze, which are absolutely critical items for the growth of food service. With that in mind, Rafael, please, you know, go ahead.

Rafael Oliveira
President International, The Kraft Heinz Company

Sure. Look, a lot has been already said about our bright spot of food service, and I guess you'll see next week on CAGNY, we're gonna go deeper on the reasons for success. I would say two things that are adding up on the international front where we are winning, and indeed we are growing a lot and winning big time share in food service. One is global partnerships. We're really leveraging our scale and then global capabilities to offer our partners like more insights and customized solutions. Remember, many times we compete with local players, but we having this global insight makes a big difference for us to test innovation on market and when successful scale up to additional market.

We've been building this model and replicating consistently across the globe, and it's working really well. The second point is what we call the chef-led model. I mean, that could be called our secret sauce, let's say, in food service. The strategy revolves around like talent chefs. I mean, basically, if you don't have a chef, you know, it's very easy to be based on a discussion of price-led discussion, basically transactional, only. When we bring our chef to the conversation, I mean, we really partner with the customers in different needs, identifying menu concepts fit for their specific products. Those two things, although sometimes basic, like the execution, the perfect execution of it, is really driving the food service.

Just to remind them, within international food service is still, although growing very strongly, it's one third smaller as a percentage of the Taste Elevation than in the U.S. Although, like we tail size of the business comparable, means like we have a lot of room to grow still in food service. Definitely, we hope we're gonna continue to see a good, very good strong success with this within the next quarters and years.

Miguel Patricio
CEO, The Kraft Heinz Company

Thank you, Rafael. In a nutshell, I would say that on food service, I think in the past we were very transactional and we, you know, defined this as one of the strategic pillars for us for growth. We've been investing on talent, on technology, on people, on portfolio, and it's paying off. We are very excited with that. Anne Marie?

Anne-Marie Megela
Head of Global Investor Relations, The Kraft Heinz Company

Yep. That'll wrap up our Q&A session. Thank you all for your calls. I am going to turn it over to Miguel for some closing comments.

Miguel Patricio
CEO, The Kraft Heinz Company

I just wanna say that we continue very excited about what we are doing. We see our transformation, you know, evolving. The journey still very far from finishing, but we are evolving every day. Why are we so excited? We are excited because we see the momentum building, service level up, market share, especially in the growth, our platforms growing, food service and emerging markets are gaining market share, and with a great momentum. Second, we see a very different level of agility in our company. We are today a very agile organization that is able to change, to adapt, to predict much better than in the past. We are investing to grow. Gross margin expansion feeds investment in technology, in people, in marketing, in R&D. We are excited as well because, you know, we anticipated pricing.

Today we have 99% of all our pricing for 2023 already announced. We have about 95% of our pricing already accepted, we have about 90% already implemented. The way we see it, we'll continue delivering quarter- after- quarter, year-a fter-y ear. With that, thank you so much for your attention, and I expect to see you on CAGNY next week. I think we have a lot of excitement to share with you. Thank you.

Operator

Ladies and gentlemen, this does conclude today's presentation. You may now disconnect and have a wonderful day.

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