Lemonade, Inc. (LMND)
NYSE: LMND · Real-Time Price · USD
61.44
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Apr 29, 2026, 11:29 AM EDT - Market open
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Earnings Call: Q1 2026

Apr 29, 2026

Operator

Hello, everyone. Thank you for joining us and welcome to Lemonade's Q1 2026 earnings call. After today's prepared remarks, we will host a question and answer session. If you would like to ask a question, please press star one to raise your hand. To withdraw your question, please press star one again. I will now hand the conference over to Lemonade to begin the call. Please go ahead.

Speaker 11

Good morning, and welcome to Lemonade's first quarter 2026 earnings call. Joining us on our call today we have Daniel Schreiber, CEO and co-founder, Shai Wininger, President and co-founder, Tim Bixby, Chief Financial Officer, and Nick Stead, SVP Finance. A letter to shareholders covering the company's first quarter 2026 financial results is available on our investor relations website at lemonade.com/investor. I would like to remind you that management's remarks made on this call may contain forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Actual results may differ materially from those indicated by these forward-looking statements as a result of various important factors, including those discussed in the Risk Factors section of our most recent Form 10-K filed with the SEC and our more recent filings with the SEC.

Any forward-looking statements made on this call represent our views only as of today, and we undertake no obligation to update them. We will be referring to certain non-GAAP financial measures on today's call, including adjusted EBITDA, adjusted free cash flow, and adjusted gross profit, which we believe may be important to investors to assess our operating performance. Reconciliations of our non-GAAP financial measures to the most directly comparable GAAP financial measures are included in our letter to shareholders. Our letter to shareholders also includes information about our key performance indicators, including number of customers, in-force premium per customer, annual dollar retention, gross earned premium, gross loss ratio, gross loss ratio ex-CAT, trailing 12-month loss ratio and net loss ratio, and a definition of each metric, why each is useful to investors and how we use each to monitor and manage our business.

With that, I'll turn the call over to Daniel for some opening remarks.

Daniel Schreiber
CEO and Co-founder, Lemonade

Good morning, thanks for joining us to review Lemonade's results for Q1 2026. This was another excellent quarter, marked by continued acceleration in growth, strong underwriting performance and clear operating leverage across the business. In the first quarter, in-force premium reached $1.33 billion, growing 32% year-over-year. This extends our streak of accelerating growth to 10 consecutive quarters. Revenue grew even faster, up 71%, boosted by a recent reinsurance transition and the resultant higher premium retention. Underwriting performance continues to be very strong, it is the combination of accelerating growth and strong underwriting results that led to 159% growth in our gross profit. We also saw solid cash flow from operations generating $17 million in adjusted free cash flow, a $48 million improvement year-over-year.

On the bottom line, adjusted EBITDA loss narrowed 64% year-over-year, reflecting continued progress towards profitability. We reiterate our long-standing expectation that Q4 this year will be EBITDA positive, as will the full year of 2027. We often note two specific drivers that power our financial performance, grow the business and scale the operation. I'll share a couple of comments on each of those. As it relates to growth acceleration, strength in marketing efficiency has been a consistent tailwind for us. Conventional wisdom suggests that increased growth spend comes at the expense of efficiency, yet we continue to see the opposite. Since Q1 2023, we've grown our spend by roughly 200% while maintaining an LTV to CAC ratio of above 3.

This is enabled by our proprietary LTV AI that dynamically allocates capital to maximize returns and is supported by the diversity of channels, products and geographies which we enjoy. At the same time, increased bundling activity is boosting customer lifetime value, which enables us to scale growth investments while preserving strong unit economics. The second notable driver of our performance is leverage across our expense base. In the first quarter, we surpassed $1 million of IFP per employee, representing a nearly 3x improvement over the past four years. This progress reflects the growing impact of our AI and automation tools, which are enabling us to scale efficiently. The impact of 10 years of investment in AI infused into our single proprietary and vertically integrated system is now visible throughout our business and on pretty much every line of our PNL.

Against that backdrop, we expect recent trends to continue and are raising our full year guidance for both top and bottom lines and looking forward to continuing to deliver increased growth and increased profitability throughout 2026 and beyond. With that, let me hand over to Shai. Shai?

Shai Wininger
President and Co-founder, Lemonade

Thanks, Daniel. I'm going to spend a few minutes discussing Pet, which is now our largest line of business and recently reached a notable milestone, $500 million of IFP, becoming the first product in our portfolio to reach that milestone. In less than 6 years from launch, we've become the most searched Pet Insurance brand in the U.S. and the fourth largest carrier, competing against incumbents with decades of operating history. As it relates to growth, a couple of drivers to highlight. We have a notable cross-sell advantage versus many pet insurers with over 3 million customers to whom we can sell directly, CAC free. In fact, $85 million of current Pet IFP was sourced from our existing customer base.

Also benefit from high conversion rates due to delightful AI-powered customer experiences. Lastly, our distribution strategy is diversified across direct to consumer channels and partnerships, which has allowed us to scale spend quickly without reliance on any one channel. At the same time, we have a structural expense advantage versus peers. Our AI-powered automation engine enables excellent expense efficiency when it comes to claims management. Unlike many of our other lines of business, pet is a high frequency, low severity product, which means that a vast majority of customer claims are excellent candidates for our end-to-end automation. With that, I shall lead off to Tim who will cover our financial performance and outlook. Tim.

Tim Bixby
CFO, Lemonade

Thanks, Shai. Let's start with Q1 results, which were excellent. In-force premium growth 32% year-on-year to $1.33 billion, driven by customer growth of 23% and premium per customer growth of 7%. We added 158,000 new customers in Q1, 37% more than the roughly 115,000 in the prior year. Within our reported gross loss ratio of 62%, our favorable prior period development of 3% was driven primarily by our homeowners multi-peril and car products. Total CAT impact in the quarter was 5%, primarily due to winter storm activity, and this excluded CAT prior period development. Prior year development, which we report on a net basis, was $4 million favorable in Q1.

Gross profit increased 159% to $100 million, while adjusted gross profit increased 119% to $101 million for a gross margin and an adjusted gross margin both of 39%. These metrics use revenue as their denominator. Adjusted gross profit as compared to gross earned premium was 33% in Q1, up 13 points from 20% in the prior year. It's worth noting that the prior year results include the impact of significant California wildfires as well as a California FAIR Plan assessment, all recorded in Q1 last year. Revenue grew 71% to $258 million, while our adjusted EBITDA loss improved to a loss of just $17 million. Notably, revenue grew roughly 40 percentage points faster than IFP, a dynamic we expect to continue through at least mid-year.

Importantly, adjusted free cash flow was positive for the fourth consecutive quarter at $17 million and has been positive 7 of the 8 last quarters. Operating cash flow was negative $1 million following a common seasonal pattern. We ended the quarter with roughly $1.1 billion in cash and investments, of which about $290 billion is required to be held as regulatory surplus. Annual dollar retention or ADR remains stable sequentially, primarily due to the continuing impact of our clean the book efforts in our home business at 85% flat versus the prior quarter. Operating expenses excluding loss and loss adjustment expense increased by $32 million or 25% to $159 million in Q1 as compared to the prior year. Let's break down those expense lines a little bit.

Other insurance expense decreased by $2 million or 8% in Q1 versus the prior year versus a 32% growth rate of IFP. The prior year period included the $7 million California FAIR Plan expense assessment and absent this fee, the annual increase in this line item would have been about 26%, a bit less than our top line growth rate of 32%. Total sales and marketing expense increased by about $23 million or 53% due to increased growth spend versus the prior year. In Q1, growth spend was $54 million, up 43% as compared to the prior year. Importantly, as we continued to ramp growth spend, marketing efficiency levels remained stable and strong in the first quarter with an LTV to CAC ratio above 3 times in line with the prior year.

We expect Q2 growth spend to step up about 12% versus Q1 and expect total growth spend of about $235 million for the full year 2026. Technology development expense was up 22% year on year to $27 million and G&A expense increased 18% as compared to the prior year of $42 million. Notably, G&A improved sequentially and was down by about $1 million versus the prior quarter. The year on year increase in G&A was driven primarily by an increase in stock compensation and interest expense. Our expected stock compensation expense for the year is expected to be approximately $95 million. This is somewhat higher than our previous guidance, primarily due to a multi-year equity grants given to our two founders.

Headcount increased slightly by about 2% to 1,291 in Q1 as compared to the prior year. Our net loss was a loss of $36 million in Q1 or $0.47 per share as compared to a net loss of $62 million or $0.86 per share in the prior year. Adjusted EBITDA loss was $17 million in Q1, dramatically improved versus our EBITDA loss of $47 million in the prior year. Our detailed guidance for Q2 and our updated full year 2026 guidance are both included in our shareholder letter, and that new guidance represents a 32% top line growth rate in Q2 and a 33% full year top line growth rate. Roughly 77% revenue growth is implied by our Q2 guidance and roughly 63% full year revenue growth implied by that guidance.

Unchanged, we do expect a positive full quarter of EBITDA in Q4 this year. With that, I'd like to pass back over to Shai to answer some questions from our retail investors. Shai?

Shai Wininger
President and Co-founder, Lemonade

Thanks, Tim. We now turn to our shareholders' questions. We'll start with Paperbag, who asked why ADR hasn't improved faster. Just to level set, ADR, or annual dollar retention, is a trailing metric. It compares the IFP generated by a specific cohort 1 year ago and measures how many dollars we are able to retain from that same group 12 months later. Over the past year, ADR has been held back by a targeted non-renewal initiative in our homeowners line focused on reducing CAT-exposed business. That deliberate move created the temporary headwind for ADR while improving the overall health of our business and has largely wrapped up by the end of 2025. Looking ahead, that headwind should start to fade as those cohorts run off the base used to calculate ADR.

It's also worth noting that if you exclude homeowners, ADR actually improved over 300 basis points year-over-year. Paperbag also asked about multi-line customers, currently about 5% of total, asking when we'll see that tick upwards. It's a great question, Paperbag. Actually, if you look at the dollars, rather than customer count, you can already see the impact of cross-sells showing up quite clearly in our financials. As of the end of Q1, 18% of total IFP is bundle. Importantly, cross-sold business is largely acquired with little to no CAC, which is a meaningful driver of the improvements you're seeing in our overall profitability. With improving performance and growing data, we now have greater confidence in the impact of cross-sells on new customer LTV.

Higher LTV gives our growth team more room to operate so they can increase allowable CAC and lean forward further into growth while still maintaining our 3-to-1 LTV to CAC ratio. We've seen a strong momentum here over the past few quarters, and we feel good about continued acceleration, especially as we expand CAR into more states. 19B asked for an update on our efforts to build an excellent shareholder base with strong institutional ownership. Our investor relations efforts are producing excellent results. In the past couple of years, we've seen institutional ownership, excluding SoftBank, increase by more than 50%. A handful of our top 20 shareholders are net new institutions who initiated the position in the past year or so. This work is ongoing. We are encouraged by the recent momentum.

Andy K asked: What prevents a competitor who launched tomorrow with unlimited compute and the latest models from being where we are in a couple of years? That's a thoughtful question. Thanks, Andy. Well, our differentiation doesn't stem from access to AI tools, but rather from a decade of compounding execution around an AI-first architecture, unique organizational structure, and successful navigation through complex and expensive regulatory environments in multiple geographies. We've spent the last 10 years building, training, and integrating our technology and high ground models into every layer of the business, turning real-world data into continuously improving underwriting, pricing, and claim loops now show up in superior growth and efficiency metrics. Importantly, commercial AI models, as advanced as they may be, can't price insurance on their own. Underwriting and pricing depend on statistical models trained on large datasets built over time, and that's where our advantage is most pronounced.

A new entrant would start from zero on data, regulatory approvals, brand trust, and production-validated models. These are things that only accrue with time. Meanwhile, our head start means that our systems keep learning and accelerating. Even with equal technology, the distance continues to widen. In short, you can launch with cutting-edge AI, but you can't fast-forward the decade of compounding data integration and operational learning that defines our advantage. With that, I'll pass it over to the moderator, and we will take some questions from the street.

Operator

We will now begin the question and answer session. Please limit yourself to one question and one follow-up. If you would like to ask a question, please press star one to raise your hand. To withdraw your question, please press star one again. We ask that you pick up your handset when asking a question to allow for optimum sound quality. If you are muted locally, please remember to unmute your device. Please stand by while we compile the Q&A roster. Your first question comes from the line of Jason Helfstein from Oppenheimer. Your line is now open.

Jason Helfstein
Analyst, Oppenheimer

Everybody, thanks for taking the question. I want to just talk a bit about the car insurance. When could that begin to kind of impact the financials? I guess, how are you thinking about the initial margin impact on that business? Just any color there as we all begin to think about that. Just Tim, when do we reach normalized or peak levels of with the reinsurance transition? Thanks.

Daniel Schreiber
CEO and Co-founder, Lemonade

Hey, Jason, good morning. Daniel here. I assume that by AV you mean autonomous because a lot of our cars are AVs already.

Jason Helfstein
Analyst, Oppenheimer

Uh-huh.

Daniel Schreiber
CEO and Co-founder, Lemonade

That's nothing new.

Jason Helfstein
Analyst, Oppenheimer

Uh-huh.

Daniel Schreiber
CEO and Co-founder, Lemonade

Yeah. This is something that's very exciting, really, I think a dramatic demonstration of the kind of capabilities that we bring in.

It shows our differentiation, I think, at its maximal effect, which is that we are able to price every mile driven per driver, and we recognize AI as a driver, and therefore we can price it accordingly. This launched and has been very well received. We're seeing our conversion rate for these policies almost twice as good as our average conversion rate, something like a 70% increase in conversion for such customers. It has launched in only two places so far. The rollout will be throughout the year to all of our markets. At the moment, it is still relatively modest in terms of the impact on our, on our financials as reported at the moment.

As the year rolls out, you'll see this being expanded to more and more states, and we'll gather steam as it goes, and we'll update you throughout.

Tim Bixby
CFO, Lemonade

Yeah. On the reinsurance question, Jason, you're right on the transition or the shift in the rate of business that we are retaining continues to shift in our favor, where we're retaining more business over time. We renewed our reinsurance last about 9 months ago in July, that retention rate has increased consistently quarter-over-quarter since that time. Q1, the cede rate was about right around 30% versus the peak last year of 55. Q2, that'll ebb further. We'll retain more. The ceding rate will be something like 25, we'll normalize in Q3 at right around that 20% rate that we announced when we renewed last year. It phases in over 4 quarters. That assumes no change in our reinsurance.

At July 1, that's our renewal date. We're well into that process now, as is typical each year for renewal. We've not yet determined what that will be. That's something we do share with the market once we get the final terms that we like. And we have some optionality there, as we have for quite some time. We can confidently retain more business, so the likeliest outcome there is perhaps no change or perhaps a greater rate of retention. It's unlikely that we would cede at a higher rate. And we'll share that update not too far out post the July 1 renewal date.

Jason Helfstein
Analyst, Oppenheimer

Thanks. Appreciate the color.

Operator

Thank you for your question. Your next question comes from the line of Andrew Kligerman from Jefferies. Andrew, your line is now open.

Andrew Andersen
Analyst, Jefferies

Hey, good morning. You've highlighted operating leverage from automation. Where specifically are you seeing some savings today, and how much of that is being reinvested versus dropping through? Just kind of taking a look at some of the operating expense line items that are still growing.

Tim Bixby
CFO, Lemonade

We kind of think about expenses in really three buckets, and this has been really consistent over time. There's truly variable costs, and there's a few of those, things like premium taxes and processing fees, and those tend to vary quite in line with the growth rate of the business. If we're growing 31% or 32%, then you'll see those expenses kind of grow in line with that. That's a relatively small bucket. The largest bucket is our fixed cost, and that's things like salaries and overhead and legal and finance and compliance and all of those things that every insurance company has. Those scale consistently really well over time.

I point you to the shareholder letter where for some time we've shared a chart which, you know, the highlight today I think was a headcount decline over 3 years, where the premium has more than doubled or tripled over the same time. That's where we really see scale. The expenses that are increasing tend to fall into the discretionary bucket. They're at our choosing. The most clear one is growth spend, where we choose and determine our growth rate. We work hard to push that up each quarter. You've seen the results of that with growth rates increasing sequentially quarter after quarter. That's the result of 2 things: our investing more, maintaining our LTV to CAC ratio, maintaining that marketing efficiency, coupled with really an unlimited TAM, total addressable market.

Those come together, and you kind of see that every quarter. We do choose to invest in other things that have either short-term or medium-term payback, and we continue to do those as well, but those are really at our discretion. Over time, you'll see a similar trend, I would expect, where you'll see great leverage, continued growth. Our guidance implies a 32% Q2 growth rate, a 33% for the full year. I expect continued scale across all of those expense lines.

Daniel Schreiber
CEO and Co-founder, Lemonade

Andrew, maybe if I can jump in. I think one place in particular you can really see the impact of AI-powered automation at scale is in the cost of adjudicating claims, and that's our LAE ratio, which is currently at 6%, which we consider levels that are best in class today and materially improved over time.

Andrew Andersen
Analyst, Jefferies

Thanks. You know, which acquisition channels are contributing the most to incremental growth today, whether that be direct or cross-sales? Maybe how does agency factor into distribution, if you can size that at all?

Tim Bixby
CFO, Lemonade

I'll take that and then maybe Nick jump in. The short answer is all of the channels, meaning every month, every quarter, we've been successful at expanding into new channels. That doesn't mean the existing channels are going away, there tends to be a broadening or a deepening of the number of channels. The concentration in the top, you know, 5 or so channels today is much less than it was 2 or 3 years ago. That long tail is getting longer, that's really the result of an amazing growth marketing team that, through human intelligence and really intense AI automation have been able to do that quarter over quarter. Our partners are strong and continuing to get stronger. It's the minority of growth.

The vast majority of our sales come from our direct consumer efforts, and that will expect that will continue for quite some time. But the indirect or the partner referrals, that continues to be strong, whether it's Homesite or Chewy, or real estate management or landlords. We've got a really long set of folks who drive lots of strong sales for us. Nick, anything you wanted to add on the agent front?

Nick Stead
SVP of Finance, Lemonade

I was just gonna note that we're seeing real strength across channels, to your question, Andrew. That is both new business to Lemonade as well as cross-sales to existing customers. As it relates to new business, we saw our highest ever new sales volume in the first quarter and we've been able to sustain really strong efficiency metrics on our growth spend. At the same time, on cross-sales, we saw a near doubling year over year of cross-sales to existing Lemonade customers. Those are trends we really hope to sustain. Strength across our various channels that have enabled our growth acceleration curve until now.

Andrew Andersen
Analyst, Jefferies

Thank you.

Operator

Thank you for your question. Your next question comes from the line of Tommy McJoynt-Griffith from KBW. Your line is now open.

Tommy McJoynt-Griffith
Analyst, KBW

Hi, good morning. Yeah, I had suspected that all of the, you know, effectively free advertising and brand building that Lemonade benefited from with the media's attention on the autonomous vehicle announcement in the first quarter, that might allow Lemonade to actually dial down its need for growth spend while still exceeding the 30% in force premium growth. Can you talk about, you know, why that wasn't the case? Does sort of mainstream media coverage of Lemonade help with attracting customers?

Daniel Schreiber
CEO and Co-founder, Lemonade

Hey, Tommy. Daniel here. That coverage is fabulous for us in terms of general perception. I think it draws attention to the widening gap between us and everybody else. You know, the rest of the industry pricing based on gender and credit scores and marital status, and on the other end of the spectrum, you have us partnering with Tesla to price per mile and per version of the AI that's driving. Definitely that captures the imagination. I think it drives home the unique elements that Lemonade has and the differentiation from the industry. That drives attention and brand building. That was never about getting clicks and sales instantaneously. This is the kind of long tail investment in brand that builds over time.

We see our organic sales growing, we see our conversion rates growing, we see the trust scores and brand recognition growing. You'll have noticed in Shai's comments, that in pet, for example, we are now the number one most searched brand. We're definitely seeing the cumulative effect of all the coverage of Lemonade in our differentiation in our tech-centric, offering. We, we had the expectation implicit in your question was never shared by us.

Tommy McJoynt-Griffith
Analyst, KBW

Okay. That all makes sense. Switching over to the stock-based comp, I saw for the full year, the guide, for stock-based comp was raised by $20 million. To clarify, is that an incremental or is that just a switch from cash comp to stock-based comp? Is that new $95 million a fair base level to assume in the out years as well?

Tim Bixby
CFO, Lemonade

Yeah. I would think of that as a step up, that will be a new roughly base level. I would note that those are unique grants and are multi-year in nature. All of that info is disclosed and out there. Big picture, there's a performance-based aspect to a subset of those grants, and that focuses on the next 2 years, and requires significant value increase in order for those to become vested and drive value. In addition, there's a long-term multi-year grant that you've seen at other thoughtful companies, particularly for the founders to kind of drive a long-term vest. Our standard vesting for new employees is 4 years. These grants have an 8-year view, with a thoughtful vesting pattern.

I would think of these as a one-time for a multi-year view. If you think about our stock-based comp, kind of zoom out a little bit and look over say the last five years or so, which gives a better picture and takes away some of the noise of stock volatility and things like that, and look at our actual effective burn rate or dilution rate, which is really the thing that financially we're concerned about, it's right on target with best in class. It's sort of a 2-ish% number. 1 point something to 2 point something over that very long-term period. That's really the focus number for us, and we expect over time that that will continue to be the case.

Founder grants are unique things and so you'll see some volatility in the short term due to that.

Nick Stead
SVP of Finance, Lemonade

Also I maybe wanted to add, notwithstanding the increase in our expectation for expense within the calendar year, we're seeing stock-based comp scale very nicely as a percentage of any metric you'd like to index against, whether that be in-force premium revenue or gross profit. Those levels are improving and from our view, healthy relative to benchmarks.

Tommy McJoynt-Griffith
Analyst, KBW

Thanks.

Operator

Thank you for your question. Your next question comes from the line of Michael Zaremski from BMO. Your line is now open.

Mike Zaremski
Analyst, BMO Capital Markets

Hey, good morning. Thanks. You know, my first question is, a follow-up on Lemonade's, I think probably best-in-class loss adjustment expense ratio. Does it have something to do with, you know, on a NAIC statutory basis, you know, we've always seen that Lemonade's claims, we call it denial rates, so claims closed with no payment has been immaterially higher than the peer average or industry average. Is, does that have something to do with kind of, why the LAE ratio is so much better than others?

Tim Bixby
CFO, Lemonade

The short answer to that is no. The more thoughtful answer is that Lemonade has some unique aspects to the business. We have a very large number of relatively low premium policies because of the nature of our renters business. That has changed and diminished over time. The book of business in terms of premium is now under 30% of the business, in the high 20s. It used to be, you know, 90 something long, long ago. The book of business is nicely diversified. That said, if you just count the policies, you're gonna get a very large number of renters. That can skew rejection rates because you can get a lot of claims which are thoughtful claims, but not necessarily a covered claim.

Claims below the deductible, for example, claims that are not covered by the policy. That's not uncommon when you have a customer base who, in a certain subset can be newer to insurance. Might be their first policy, or it might be the first time filing a claim. That will definitely skew the numbers. If you isolate a part of our business that makes us look more like a more established incumbent, if you took just homeowners and car and pet, for example, you'd see a different number that looked much more in line.

I think our NPS scores and our customer satisfaction scores, which I would put up against any insurance company on the planet, show that over the arc of the total business, Lemonade almost every time, as best we can, does the right thing and pays every valid claim effectively.

Nick Stead
SVP of Finance, Lemonade

Let me just also to note.

Mike Zaremski
Analyst, BMO Capital Markets

That's very helpful.

Nick Stead
SVP of Finance, Lemonade

Michael Zaremski, sorry. The LAE ratio is cost to manage claims over earned premium, and claims without payment generally don't have cost attached to them, so wanted to offer that as well. Wanted to take the opportunity to share that fully aligned to Tim Bixby's points around product mix and how that has certain nuances within our LAE ratio, but we're actually seeing favorable trends in LAE over time across all of our lines of business. That's especially true in car, where we've seen notable improvement in recent periods, and our car LAE ratio is at this stage not materially different than the overall Lemonade result of 6%. We're encouraged to see that momentum across lines.

Mike Zaremski
Analyst, BMO Capital Markets

Thank you. That's thoughtful. My follow-up is just kind of also benchmarking, kind of looking at Lemonade's gross combined ratio, about 138% this quarter, improving materially year-over-year. You know, if I benchmark Lemonade to the industry and maybe the industry business mix is a bit different. I think the industry is running 90%, 90%-ish, so lower. I'm curious, you know, does Lemonade have a goal to kind of lower that gross combined ratio materially over time towards the industry average, or will there always be kind of a material gap? Thanks.

Tim Bixby
CFO, Lemonade

Yeah, you're exactly right. The improvements have been dramatic. A little color, something like a 60-point improvement, I think, which is significant. Obviously, you're really seeing it in the expense ratio for sure. The loss ratio, we've reported a gross loss ratio of 52, this quarter at 62. We're right where we need to be with loss ratio. Expense ratio continues to show dramatic improvement. 2 things to note. Because of the nature of reinsurance, depending on the way you calculate combined ratio, there's a couple of different ways, reinsurance certainly has an impact on that, where the growth and the net will differ. Any way you slice it, we're seeing significant improvement.

One of the things we're right on track with is our commitment to EBITDA breakeven. You'll see that in Q4, for the full quarter, for the first full quarter. We've noted that for several years now. That's also the point where net book value begins to rise. That also tells you a lot about the trajectory of the business. GAAP profitability follows thereafter. GAAP profitability is not an exact proxy for a combined ratio on a hundred, but it's in broad strokes, quite close. We're right on track for that. That's notwithstanding the fact that the vast majority of our business, we're expensing all the cost of acquiring that business upfront. That's a headwind for us. It's a good news, bad news for our business.

We love it because we're able to acquire direct relationships with customers, but we have to expense that up front. Even given that, it's not a handicap, but it's a nuance of our business, you're seeing these really dramatic improvements quarter-over-quarter. We feel like it's right on track.

Mike Zaremski
Analyst, BMO Capital Markets

Thank you.

Operator

Thank you for your question. Before moving to our next question, a reminder that if you would like to ask a question, please press star one to raise your hand. To withdraw your question, please press star one again. We now move to your next question, which comes from the line of Bob Huang from Morgan Stanley. Your line is now open.

Speaker 10

Hi, good morning. First question is on the growth of the car business. I just, I know you addressed it a little bit, but just wanna maybe double-click on it a little bit more. Obviously pet is now 1 of the bigger business here, and if we go back to the Investor Day thinking about it, you were talking about car eventually being the biggest driver for 10x your business going forward. Just given the current competitive environment, can you maybe just talk about your competitive positioning versus the industry and where you are in the car business today, and how we should think about that growth engine going forward?

Daniel Schreiber
CEO and Co-founder, Lemonade

Hey, Bob. Good morning. Yeah, I think a lot of what I would encourage you to think about going forward is merely a straight line continuation of what we've seen in the last year or two. We said if you go back a year, car was growing at, from memory, so it was about 9%, contrast that with the 60% of this quarter. If you went back a year more, you'd probably be in negative growth territory. Not only are we reaching fast growth rates and rates of acceleration, but we're seeing very rapid acceleration from negative to positive to 60%. We don't intend to slow down too much thereafter. And the IFP component of car in our book is still modest, but its portion of our sales in the last quarter is already pretty significant.

Something like a third of our sales in the last quarter came from car. Because we have a larger base, it will take time for it to capture its fair share, but it's catching up pretty dramatically. Definitely significant. The other thing I would point out, and I touched on this in earlier responses, we think we have an offering that is highly differentiated and structurally advantaged relative to the incumbency. We are, to the best of our knowledge, unlike any incumbent in that over 90% of our customers have continuous telemetry on.

That just really gives us X-ray goggles into which risks we have, how we should be pricing them, rather than using broad strokes proxies that are meant to, you know, in some way or fashion mirror driving behavior like where you live and your gender, your age, your education level. We're piercing through all of those de-averaging those really big monolithic groups and being able to price every individual per se as they drive, depending on a per mile basis oftentimes, and adding AI into that mix as a, as another driver. I do think this is a structural advantage that will allow us to continue to compound that business, and the messages that you're recalling from our last Investor Day are ones that we would stand behind absolutely today as well.

Speaker 10

Really appreciate that. Second question is on autonomous. Not specifically for your business, but really just how you think about the growth trend of autonomous vehicles for the industry going forward, right? Right now, if we think about autonomous, the L3 or better autonomous vehicle penetration rate is still very insignificant. As we think about just the autonomous vehicle technology advances as well as penetration rate going forward, can you maybe help us think about the potential size of that market and the growth opportunities there for the industry but also for Lemonade? Just curious your thought on that.

Daniel Schreiber
CEO and Co-founder, Lemonade

I'll share a couple of thoughts and then invite my colleagues to add if they, if they feel I missed anything. Cars have very long ownership cycles, and therefore newer technologies do take a while to penetrate into the install base. There's got to be little doubt that various degrees of autonomy is the future. It is going to be growing much faster than the rest of the industry. Tesla may be leading the way, but every major car manufacturer is adding these capabilities, and they aren't entirely binary. We have everything from various forms of adaptive cruise control all the way up to full self-driving of the likes of Tesla. We can see into each of those different gradations, and we can price them accordingly.

If you widen the aperture a bit, you start seeing all different ways in which cars are adding safety features and degrees of autonomy and those are absolutely things that we are focused on and pricing into our policies. I think if you are a $50 billion, $60 billion, $70 billion insurance company with dominant market share, this may seem insignificant, but our market share is maybe a 10th of a percent of what a Progressive or a GEICO is right now. We have maybe less than 1 per mil market share, which is to say we can see in this emerging sector a very promising growth opportunity. We don't limit ourselves to it, but I think you will see autonomy impacting our financials much more significantly than perhaps on the incumbency with a very, very large install base.

Tim Bixby
CFO, Lemonade

Yeah, I think that's exactly right. This is an area where I'd love us to have a better crystal ball than you do but I fear we may not. What we do know is 2 things. One, the numbers there are small, and as Daniel noted, small numbers can have a really significant impact on a company the size of Lemonade. If you're a billion-dollar player versus a $50 billion player, that plays to our advantage. 2, the name of the game here when you have an uncertain growth curve. This, you know, like many other technology advancements, this adoption rate will be very slow, and then all of a sudden it will be very fast.

The point of that bend in the curve is quite difficult to predict. Lemonade and our depth and level of agility is such that we love that. Fast, quick, thoughtful adaptation is really what we were built to do. When that curve comes, whether it's 1 year from now or 6 years from now or something in between, we'll be ready and we'll be more as adept as any player in the market to react to it. We'll have several years of autonomous experience behind us rather than still to build. We love these curves, and we're looking forward to it coming.

Speaker 10

Okay. Thank you. Really appreciate that.

Operator

There are no further questions at this time, and we've reached the end of the Q&A session. This concludes today's call. Thank you for attending. You may now disconnect.

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