Good day, ladies and gentlemen, and welcome to the MercadoLibre First Quarter 2013 Earnings Conference Call. And as a reminder, this call is being recorded. I would now like to turn the conference over to management.
Hello, everyone, and welcome to the MercadoLibre Earnings Conference Call for the Quarter Ended March 31, 2013. My name is Alex De Aboites and I am the Head of Investor Relations for MercadoLibre. Our Senior Manager presenting today is Pedro Arndt, Chief Financial Officer. Additionally, Marco Jalperin, Chief Executive Officer and Osvaldo Jimenez, Executive Vice President of Mercado Pago will be available during today's Q and A session. This conference call is also being broadcast over the Internet and is available through the Investor Relations section of our website.
I remind you that management may make forward looking statements relating to such matters as continued growth prospects for the company, industry trends and product and technology initiatives. These statements are based on currently available information and our current assumptions, expectations and projections about future events. While we believe that our assumptions, expectations and projections are reasonable in view of the currently available information, you are cautioned not to place undue reliance on these forward looking statements. Our actual results may differ materially from those discussed in this call for a variety of reasons, including those described in the forward looking statements and risk factors sections of our 10 ks and other filings with the Securities and Exchange Commissions, which are available on our Investor Relations website. Finally, I would like to remind you that during the course of this conference call, we may discuss some non GAAP measures.
A reconciliation of these measures to the nearest comparable GAAP measures can be found in our Q1 2013 earnings press release also available on our Investor Relations website. And now, let me turn the call over to
Pedro. Thanks, Alex, and good afternoon to everyone joining us today. The MercadoLibre ecosystem was off to a good start in 2013. Our key business metrics accelerated in the 1st 3 months of the year as our ongoing initiatives showed strong momentum despite still facing some tough comps that will continue to get easier as the year progresses. During the Q1, 4,200,000 new registered users came to our site, growing our base of confirmed registered users by 23% year on year.
Successful items grew 20% reaching 18,100,000. Our number of payment transactions grew 38% to 6,700,000. Dollars Gross merchandise volume on the platform was $1,600,000,000 growing 30% when measured in local currencies and total payment volume reached $532,000,000 growing 62% when measured in local currencies. Additionally, the growth rates for new users, items sold, payments volume and merchandise volume all accelerated versus the prior quarter, gathering momentum that we hope to build on across our businesses as we move forward with the year. Perhaps even more important than this acceleration to current growth rates are the sustainable long term prospects for our business as e commerce takes center stage in our region, penetrating traditional retail on the basis of continued growth in both the number of online shoppers and per capita online spending, driven by better connectivity, improved trust and better usability and efficiency of online offerings.
Currently, e commerce in Latin America represents roughly 3% of total retail commerce. This is clearly still very early stages and underscores that the most relevant competitive dynamic we face is the rate at which we can convert offline shoppers to online shoppers. We are confident that our scale, brand ubiquity and focus on offering a better shopping experience online than what consumers can find offline will allow us to capture the shift in consumer behavior and maintain the growth rates that we are seeing for the foreseeable future. Now let me quickly update you on some of the strategic initiatives discussed in previous quarters, which we believe have aided the reacceleration this quarter, primarily in Brazil, where many of these are most developed. First of all, payments, an intrinsic part of our platform, were on a roll during the Q1.
Total payment volume reached 34% of our GMV, more than 6 percentage points above what it was this time last year and approximately 2 15 basis points above last quarter. We are pleased with this new high in adoption, reflecting the value added that MercadoPago brings, particularly to a growing number of more experienced e consumers demanding increasing ease and efficiency in their transactions. TPV accelerated not only within MercadoLibre, but also off our platform with very strong demand for our financing options, all contributing to very good top line growth during the quarter. Our mobile initiatives continue to gain traction as more users than ever visited our site through their smartphones and tablets and record buying took place through both. Further proof of how accretive this channel is, is that users registering through our native app or through our web mobile access represented a percentage in the high single digits of total registrants for the quarter.
Our shipping solution, although still a small share of overall volume, also continues to show strong momentum, steadily adding sellers and covering more of our sold items in Brazil. These positive results have given us sufficient confidence to initiate the regional rollout of the platform. This quarter, we started with Argentina, where it has gone live through a partnership with OCA, one of the country's largest parcel carriers. Going forward, we will focus on continuous iterations that will improve the service as well as further regional and partner rollouts during upcoming quarters. It's our belief that as shipping penetrates, it also generates a step function improvement in both the buying and selling experience that will translate to higher customer loyalty and improved trading velocity throughout our platforms.
Our work around vertical categories is another initiative gradually changing paradigms for our sellers. Take, for example, the category where we have made the most progress. During the Q1, roughly one fourth of all apparel listings took full advantage of the vertical formats and as a consequence accounted for more than 75 percent of the GMV in apparel. Consequently, as more sellers continue to onboard these vertical formats, we expect to see improved conversions spreading throughout the entire category. Ending my review of ongoing initiatives, customer experience also continues to progress, closing the Q1 with a better contact rate than any other quarter of 2012, while our net promoter scores follow its positive trending since we began tracking it over a year ago.
We are pleased with the results of the investments we have made in customer service so far as we continue to improve the service and see new and more direct contact channels such as chat gain share of the overall way our users are contacting us. We plan to keep bettering these efforts as we strive continuously for a best in class customer experience. Finally, before moving on to financial results, I'd like to say that beyond the specific highlights I've just walked you through, we are pleased with the overall execution we are seeing across business units and the results that we have consequently achieved. With that, let's take a look at our P and L. Please bear in mind that all the growth rates I will call out are year on year unless specified otherwise, and I will include constant currency growth rates.
Additionally, I would like to point your attention to the fact that this past quarter was negatively affected by certain noteworthy events. The devaluation of the Venezuelan bolivar, an extended electoral calendar in Venezuela and more than 200 basis points of headwind to volume growth coming from the combination of leap year and Easter holidays occurring during the Q1 this year. For the Q1 of 2013, net revenues were $102,700,000 an acceleration of growth to 23% in U. S. Dollars and 36% in local currencies.
Gross profit margin came in at 72.1%. Income from operations was 28,600,000 with an operating income margin of 27.8%. Year on year operating income grew 15% in U. S. Dollars and 26% in local currencies.
Net income was $17,500,000 decreasing 11% year on year in U. S. Dollars and 2% in local currencies. This resulted in earnings per share of $0.40 for the quarter. Very importantly, had there been no foreign exchange losses incurred as a consequence of the Venezuelan devaluation, net income would have grown 31% in local currencies and adjusted earnings per share would have been of $0.53 Let's go into more detail.
1st, looking at our top line results. Revenue acceleration occurred across marketplaces and payments. Specifically, core marketplace revenues saw faster growth on the basis of strong supply and demand metrics across the board. Final value and insertion fees both accelerated over the previous quarter as buyers and sellers grew at a faster rate than before, an indication of the traction we are generating. We are now seeing strong listings growth with live listings growing at 33% year over year.
This acceleration in growth of buyers, sellers and listings combined with pricing allowed marketplace revenues to outpace GMV growth for the quarter. Moving on to payments top line, each of our payments revenue streams topped their year on year growth over last quarter. Off platform revenues on the one hand continue to grow above all other business units primarily on volume strength. Financing revenues came in strong from a combination of both volume growth as more payment transactions were done on credit, higher average tickets and a favorable installment mix shift as more consumers opted for longer installment plans. All this resulted in an impressive year on year jump of 65% for total payment revenues during the Q1 when measured in constant currencies.
Classifieds and advertising revenues grew a combined 32% in constant currencies during the quarter, a deceleration year on year, but mainly driven by Venezuela's higher share of classifieds mix and the specific headwinds we have mentioned for the quarter coming from that country. Regardless, these growth rates we believe continue to be above market e commerce growth rates and result in a 30% share of revenues coming from adjacent business units, payments, classifieds and advertising, presenting no variation over last quarter, but higher than the 28% of overall revenues that these business units represented for the same quarter last year. Concluding the top line discussion, consolidated revenue growth for each of our largest countries during the Q1 when measured in local currencies came in as follows: 28% for Brazil, an important improvement over the past two quarters and what we believe is an above market rate of growth 63% for Argentina, 15% for Mexico and 49% for Venezuela. Now turning to our cost structure. Gross profit grew 18% in the Q1 to $74,100,000 Gross profit margin was 72.1 percent of revenues versus 74.8% in the Q1 of 2012 and 73.6% in the Q4 of 2012.
2 major trends explain COGS outpacing revenues during the quarter and generating 2 70 basis points of gross margin compression. First, the continued and expected mix shift towards our payments business, which accounted for 110 basis points of this contraction. Even as scale and efficiencies are improving the gross margins associated with payments over time, they are intrinsically lower than those of the marketplace business. Additionally, we continue to invest in customer service and technology. Upgrades to the technology used to run our site accounted for 107 basis points of margin contraction from increased hosting and connectivity costs, while growing customer experience investments accounted for another 63 basis points of margin contraction.
We believe that these are the right investments to make and that they generate the right conditions for future leverage. Moving on to OpEx, operating expenses for the period totaled $45,500,000 21% higher than in the Q1 of 2012. Operating expenses as a percentage of revenues were 44.3% in the Q1 versus 45% in the same quarter last year, seventy 5 basis points of margin improvement. As addressed at this time last year, the Q1 has the largest sequential increase in payroll costs due to annual inflation and merit compensation adjustments. Consequently, total salary and wage expenses, a component of our COGS as well as our OpEx lines grew 25% this quarter on a sequential basis and 30% versus last year, while headcount only grew slightly more than 10% year over year as we added 200 employees over the past 12 months.
Reviewing line item by line item within OpEx, sales and marketing, the largest one, grew 28 percent to $22,300,000 or 21.7 percent of revenues versus 20.8 percent for the same period last year. Increased investments in brand and advertising account for 107 basis points of this margin comparison. Since throughout the quarter, we began to accrue production costs for our new TV and branding campaigns that will air during the Q2. Scale losses from chargebacks or fraud loss provisions on credit card transactions account for another 110 basis points of margin compression, growing as a function of accelerating payments and driven by TPV, not revenues. Both of these factors were in large part offset by successful collection efforts that have greatly improved our bad debt as a percentage of revenues, improving OpEx margins by 200 basis points.
And finally, as alluded to earlier, beginning of the year salary and wage adjustments explain an additional 76 basis points of margin contraction. Moving on to product development, these expenses grew 24% to $9,400,000 representing 9.1 percent of revenues during the Q1, flat over the same period last year. This year's headcount increases and salary and wage increases were basically offset by the effects of devaluation in Argentina, where we have a majority of our development costs and higher long term retention plan accruals that had occurred during the same quarter last year. G and A grew 9% year over year to $13,800,000 during the Q1, decreasing from 15.2% of revenues in 2012 to 13.4% for this year. Once again, headcount and wage increases were offset by scale, the positive impact of devaluations in Argentina and higher long term retention plan accruals that impacted this quarter last year.
As a result, operating income for the Q1 of 2013 was $28,600,000 Operating income margin was 27.8% versus 29.8% for the same quarter last year. Below operating income, we benefited from $3,400,000 of interest income, a 10% year on year increase as a consequence of higher cash investments that were partially offset by a lower interest rate environment. Foreign exchange was negative $6,200,000 versus only $1,000,000 a year earlier, as the Venezuelan devaluation negatively impacted our cash positions held in local currencies in that country. As a result, pre tax income was $25,400,000 6% lower than in the Q1 of last year in dollars and 4% higher in local currencies. During the Q1, income tax expenses were $7,800,000 which resulted in a blended tax rate of 30.9% versus 27% for the Q1 of 2012 and 28.4% for the Q4 of 2012.
Our tax rate during the quarter was higher, mainly driven by the non deductible nature of the foreign exchange losses incurred in Venezuela. Had those losses not occurred, our blended tax rate would have been 26.4%. Net income for the 3 months ended March 31, 2013 came in at $17,500,000 11% lower than last year's $19,600,000 Net income in local currencies was 2.1 percent below last year's Q1 results. Very importantly, had there been no foreign exchange losses incurred as a consequence of the devaluation of the Venezuelan bolivar, we estimate net income would have grown 31% in local currencies and earnings per share would have been of $0.53 Reported net income margin was 17.1% during the first quarter versus 23.5% for the same quarter of 2012, resulting in a basic net income per common share of $0.40 Payments for the acquisition of property, equipment, intangible assets and acquired businesses net of cash during the quarter totaled $6,100,000 Consequently, for the period ended March 31, net cash provided by operating activities, less purchases of property equipment, intangible assets and acquired businesses net of cash totaled $24,000,000 versus $15,300,000 1 year ago. This free cash flow generation resulted in a cash short term investment and long term investment position at the end of the quarter of $292,700,000 Wrapping up, I'd like to say that we feel we've started the year off as we wanted to.
Our businesses are reaccelerating heading into the back half of the year that will present progressively easier comps. Our strategic initiatives continue performing very well and gaining traction. Looking at our businesses regionally, we see sustained growth even in the more complicated macroeconomic environments such as those presented in Venezuela and Argentina, signaling the resiliency of our business model and our ability to adapt to both positive and negative macro conditions. And finally, we are very pleased with the good results coming out of our largest and most important market, Brazil. The combination of all this has us excited about the prospects for our business and I look forward to updating you as matters advance throughout the year.
With that, we'll now take your questions. Thank you.
Thank you. And at this time, we'd like to begin our question and answer period. And our first question is from Jordan Grouin of Stifel. Your line is open. Please go ahead.
I'm sorry, I had it on mute. Can you hear me?
Yes, we can, sir. Yes. Please go ahead.
Okay, fantastic. Great. So the question is, listen, you guys are doing a great job in Brazil. A lot of this seems to be led by payments. Matt, so Quinta, I know there's pressure on gross margins.
Can you give me an idea of
on how much lower you expect gross margins to trend? And if you're indeed bundling the pricing of MercadoPago into the marketplace listing fee or final value fee, if you will. How can you forecast growth without also increasing the take rate? As penetration of cargo increases, it seems like the costs associated with providing cargo, which are driving up through cost of goods sold, could actually continue to create margins over time. Talk about that balance.
Thanks.
Great, Jordan. So I think what we've always said is the following. There are a clear connect between the gross margin compression and the evolution of the payments business, but there are also drivers going forward that help to offset that gross margin compression. And let me run quickly through those. The first one, which you anticipate is pricing, obviously, which we haven't really acted upon for quite some time now.
Take for instance our largest market Brazil, the last time we increased the bundled final value fees was in October of 2010. So as we've always said, we take the long term approach here. We're not managing to short term take rate increments, but we understand that that is a strong driver to offset gross margin compression going forward. The second one as the business scales is obviously we have increased negotiating power with the credit card processors. We have seen improvements over time in what we pay in terms of average MDRs.
And going forward, as the business continues to grow, that should continue to be the trend. A third one that's very relevant is also mix. Credit card obviously has the highest cost structure. It represents roughly 2 thirds or slightly more than 2 thirds of processing mix today. We have not very actively managed that, but other payment processors similar to ours do manage that more actively and that's something we could do going forward, shift the mix to other less expensive funding sources.
And so having said that, obviously, we don't guide going forward, But I think what we've always said is that we're comfortable in managing a healthy gross margin profile as the business grows, understanding that you will continue to have declining margins, but that there are offsets to operate. And at the end of the day, really what we're managing is for maximizing earnings and not any specific margin profile. Okay.
And do you see a significant amount of volume yet off of the La Cata Libre marketplaces for PAGA?
So that business continues to grow at a very strong pace. I think in the past, we used to indicate that off platform total payment volume was less than 10%. We can certainly no longer say that. So it's already in the double digits and continues to show very strong evolution.
Thank you.
Thank you. Our next question in queue is from Gene Munster of Jefferies. Your line is open. Please go ahead.
Yes. Good afternoon and congratulations. We still haven't seen a lot of the impact from some of the platform changes in the results. And obviously, a year ago, you saw that or 2.5 years ago, you saw the big jump in some of the growth rates based on some of the platform improvements. How should we be thinking about the potential for reacceleration maybe late this year, beginning of next year as some of these the API and some of the shipping initiatives start to become more available and more impactful to the overall platform?
Thanks.
Hi, Jean. This is Marcos. We look at the platform our opening up of the platform as really a long term project and a process really. We announced also last quarter a $10,000,000 fund for companies that will be developing applications on top of our APIs. We are seeing many things going on.
We are very excited. To begin with, internally, our ability to execute faster and more rapid changes and our ability to execute across different platforms, different mobile device and also to connect our platform with the different, for example, shipping couriers in the region. So we are seeing lots of things going on. We are talking to many developer companies that are in the process of integrating our platform to different solutions in the region, be it ERP solutions, be it shipping solutions, even tax solutions across the different countries. We believe there are really many, many opportunities for developers to do many applications that can save time and money and enable our sellers to sell larger volumes more efficiently and also even to navigate MercadoLibre in a friendlier way.
So we believe there's lots of opportunities for developers and we're very excited with our opening up of the platform. We are also working a lot with developers' community. We are doing hackathons. We are doing we did 2 conferences in the last 6 months. So, we will continue to focus a lot in fostering the developers' community.
Do you know when those two factors, the shipping and the API could start to have a measurable impact on the overall GMV? Is it I mean, just in theory, is it 2014 or
As I was saying, we don't like to quantify it on a GMV on a quarter by quarter basis. We like to think of this really as a pivotal change in the company, one that will enable us to execute substantially faster and more efficiently and to capture significantly more opportunities than the ones we have been capturing up to now because we will ourselves be able to develop faster and in addition enable thousands of developers across the region to develop on top of our platform and therefore produce solutions that can help our buyers and sellers trade more efficiently. So we believe it has the impact is going to be in the next 10 years, not in the next several quarters.
Okay. That's helpful. Thanks and congratulations.
Thank you.
Thank you. Our next question in queue is from Mark Miller of William Blair. Your line is open.
Hi. First question is, could you expand on what you've learned about fulfillment? And as you've structured these deals with couriers, what portion of the listings are now having recovered by these distribution agreements? And what are you seeing in terms of repeat purchase rates? And then looking ahead, as you roll this out to more countries, I mean, what portion of the product mix might we see with a more controlled environment for fulfillment?
Are we talking 10%, 25%, some sense for where this could go by year end would be great? Thanks.
Mark, so this is definitely still the early stages of our efforts in shipping. Let me clarify for everyone what it is that we have live and working in Brazil and now Argentina is goods are still being shipped from the locale of our sellers. There is no centralized fulfillment hub that's being run by us or a partner. So really what we've done is we've launched a technology overlay that essentially connects carriers with sellers that establishes a volume arbitrage, if you will, and that prices are negotiated on behalf of the entire volume of sellers. And perhaps the most insightful thing for us is that it now gives us visibility into sellers' packing times, shipping times and delivery times and also gives us confirmation of delivery.
So by having set out that technology overlay, we now have an end to end tracking of the process, which begins to service with data that we think we can leverage very intelligently to improve buying and selling on the platform. It will allow us to have higher demands on sellers in terms of picking and packing and handling time and it will allow us to understand end to end delivery of goods. Perhaps even more importantly to your question, this is literally the very tip of the ice berg. In Brazil, we're still doing single digits more towards low single digit thousands of units shipped per day on a platform that does multiples of that overall. So again, we don't usually try to guide or forecast.
I think what we're seeing is that the product is working, it's working well and it's being rolled out to different markets and to different carriers. And more importantly, it really changes the ballgame in terms of the way marketplace is used to be run and the way they can be run-in the future where the marketplace manager really begins to have significant data and oversight over the shipping piece as well. But again, early days, I think your double digit percentage is probably an aggressive forecast for the next 8 months. But longer term, our vision is to have significant portions of the marketplace transactions being shipped through our shipping platform.
And just as a follow-up
to that, Pedro, could you highlight the things you're doing to try to accelerate as fast as you can the adoption because it sounds like the user experience is going to be enhanced and metrics you're tracking sound like they're better. So what can you do to drive that to the extent it's in your control?
So the playbook is very similar across trying to drive adoption on any of these value added services, whether it be payment, shipping or you name it. The And then the second one is to align incentives. So certainly, the discounted or the negotiated on behalf of the combined volume of all our sellers is a strong selling point and that it drives cost down versus what the sellers could get on their own. And then the final piece to aligning incentives is obviously around feedback, ratings and placement on search results, where we are increasingly driving a more important part of the sorting algorithm will come from your shipping capacity and whether you're onboarded or not onto the platform. And likewise, seller ratings, although they won't be granular ratings that specifically ask for feedback on shipping, will most likely begin to incorporate shipping into the feedback algos.
That's probably the three things we'll focus on for a while now given the penetration is still low and there is significant growth going forward.
Yes, that's great. And I
have one other question, which is the local currency growth in GMV up 30% versus 20% plus growth in items sold. In the past, there's been a closer connection between these two metrics. So the question is why is the average unit price going up? Is this due to product category mix or geography or somehow impacted by currency change? Thanks.
Yes. So it's a combination of the factors you mentioned. So you have an implied impact on average selling prices is what you're mentioning. Some of that is driven by U. S.
Dollar inflation or local currency inflation that gets ported over to the reported dollar numbers. Some of that is driven by actual positive mix shift on a sequential basis in terms of category structure and products being sold. And again, this is something that will probably be volatile because of those two factors, relative currency swings and oscillating mix shift between product categories.
Great. Thanks.
Thank you. Our next question in queue is from Ross Sandler of Deutsche Bank. Your line is open.
Great. I just had one question, Pedro. You guys didn't mention customer acquisition ramp as one of the key factors in your prepared remarks to explain the strong acceleration that you're seeing and it didn't look like it really showed up in sales and marketing expense. So was there any ramp up of online acquisition activity in the quarter? And then can you just talk about the success that you're seeing preliminarily from the TV campaign thus far in 2Q?
Are you likely to see an even greater acceleration from here, especially as the comps get easier? Thanks guys.
Great. So if you look at incremental registered users on a sequential basis, it actually came in fairly in line with Q4, around 4,200,000 new users. In terms of the actual incremental spend, I think we tried to mention that we began to accrue the production costs of some of our offline advertising initiatives for the year. So the actual filming of the ad spots and some of the brand redesigns that we're carrying out and we'll have updates for those in Q2. But the campaign actually only started to air about 5 or 6 days ago.
So still very early to tell whether cable television is having a direct impact or not. We'll update you on that once we announce the next quarter. And in terms of offline sorry, in terms of online, again, overall spend still fairly in line with previous quarter and delivering fairly in line results versus Q4, which are about, I think, slightly less than 20% growth over the quarterly clip of new users we were doing Q1 of last year.
Great. Thanks guys.
Thank you. Our next question in queue is from Stephen Ju of Credit Suisse. Your line is open.
Marcos, I guess this is a longer term question, but are larger retailers' attitudes toward using Mercado Pago as a payment platform materially different versus their attitudes in using their e commerce marketplaces platform? Historically, I think their willingness to use MercadoLibre as, I guess, a lead gen platform was stunted by their view of you guys as a competitor, but do you think their willingness to accept MercadoPavo will be greater over time? And I think, Pedro, just to follow-up on the prior ASP question, do your new users on
the platform tend to
buy, for instance, the higher ASP categories like consumer Stephen. Let
me address the
Hi, Stephen. Let me address the first part of your question then. We believe larger retailers overall across the world are changing their attitudes towards marketplaces. And as we start to define their overall digital e commerce sales strategies. And we are seeing increased acceptance from larger retailers, not only of Mercado Paro, but also of Mercado Libre as a platform where they can conduct their sales as we have opened our platforms and are enabling larger retailers to connect to Marca Auluri as well through APIs and thereby helping them to do their e commerce in a way that is more convenient for them to what they are accustomed to do.
We believe we will continue to be increasingly successful at bringing larger retailers on to both MercadoLibre and Mercado Palo.
And on the second question, so the data does show that overall ASPs tend to decline as users become more engaged and have more repeat usage as they begin to purchase more and more categories. Now I think there's still room to improve that significantly because when you look at us historically, we have been significantly overweight consumer electronics. And so the supply across a broader amount of categories has been improving significantly. Apparel is a testament to that, but still has room to improve. And so in terms of category expansion and verticalization, one of our big thesis behind that is that we should be able to increase our share of wallet as we improve the supply, the offering and the experience in feature set across a greater number of categories.
So the answer is yes, there is a tendency for overall ASPs to get lower among more engaged users. It's not yet a significant spread between new and existing users.
Thank you.
Thank you. Our next question in queue is from Marcellus Santos of JPMorgan. Your line is open.
Good evening. My question is about customer care. You mentioned that you had some advances in customer care. I just wanted to explore that a little bit further. Have you started to notice an improvement in the way the users evaluate or how much they complain, how much they enter into those, for example, consumer bureaus against MercadoLibre due to the new contact points of customer care?
Yes. I don't think I understood the last part of your question, but I think I understand the overall question. So let me take it. And if there's anything missing, please, you can ask again whatever is missing. So in customer service, I spend personally a lot of time even answering queues from users.
We have done a lot of work on the back end and we are starting to see the results of that work on our users. I still think we have a long ways to go, but we are seeing steady progress in the Net Promoter Scores and also in the contact rates. As you might know, we have enabled contact buttons all over the site. So it's much easier now to contact our customer care center, which was a common complaint, particularly in Brazil. So obviously, as we have increased visibility and the availability of the contact area, those complaints are coming down in Brazil as well.
So I would say we are still in the early days. We are now in a platform and with a technology that we can move very fast. We are starting to do things that are really game changers for the way we address our users. And we have seen progress, and we expect to see much more progress in the next few years.
Okay. Thank you for the first question. My second question is about the reacceleration in Brazil. I just wanted to get a feeling of how much the marketplace reaccelerated. I mean, because you had more Pago, obviously, you have more financing revenues.
But what about the marketplace? Have you seen changes in the market? What has been driving them? If you could just give us a little bit more color.
Sure. So when we look at the underlying marketplace metrics, merchandise volume, we've seen a steady improvement in the ballpark slightly more than 10 percentage points of additional growth versus the previous quarter. I think a lot of that is being driven by the focus on improving the user experience, shipping, customer service, all these issues we've ran through. I think in all fairness, it's also important to point out that there is a somewhat easier comp than Q4 and Q3 in Brazil. The comps for Q1 and Q2 continue to be high, especially in Brazil where Q2 of last year was very strong, but certainly less strong than what Q3 and Q4 were because those were related to the initial launch of the new technology.
So I would say, and we tried to transmit this in the initial remarks, I think we're pleased with the momentum in the business. I think we're executing well. A lot of our strategic initiatives, although still very nascent, are beginning to take form. And there also is a comp issue that gets a little bit easier. All in, Brazil did merchandise volume growth this quarter that was slightly more than 10 percentage points higher in terms of growth rate than the last quarter.
So important acceleration.
Okay. Thank you very much.
Thank you. Our next question in queue is from Chad Bartley of Pacific Crest. Your line is open.
Hi, thanks very much. Two quick questions. In the past, you've given some metrics on mobile as a percent of, I believe, traffic and GMV. Can you update us on that for Q1? And then also in the past, you've given us growth in your total non marketplace revenue.
I think you talked about it as a percent of total revenue, but can you tell us how fast that grew in the Q1?
Great. So mobile is a number that we want to be as competitively cautious as we can. I think what we've indicated in general is that the mobile story for Latin America seems to be as potent or even more potent than what you're seeing in the U. S. So there's significant growth to come from mobile going forward as the installed base of smartphones, which is still fairly small, continues to grow.
And more importantly, 3 gs, 3.5 gs, 4 gs connectivity gets rolled out throughout the region. So we continue to see good traction. We gave a data point this quarter around percentage of users that register from mobile devices, So signaling primarily mobile usage, which we think points out to how accretive this is and this isn't only users that are now using multiple screens, but actually users that perhaps weren't accessing the platform in the past. That's really the only specific disclosure that I think we're comfortable making on an ongoing basis. And the second question I think we pointed out in the prepared remarks, when you look at year over year, the adjacent businesses, so payments both off platform and the financing business plus classifieds plus advertising year over year gain 200 basis points or 2 percentage points of mix adoption from 28% of overall revenues to 30%.
30% is sequentially flat. So it's in line with what happened in Q4. Now bear in mind that the classifieds business, which is slightly less than half of those overall adjacencies, was significantly hit by the Venezuelan devaluation. We have a very, very strong classifieds business in Venezuela and so that had particular impact on that business. Were it not for the devaluation on a sequential basis, the revenue percentage coming from the adjacencies would have continued to trend upwards.
So am I correct that you don't want to talk about currency neutral growth in your non marketplace revenue because you've done that in the past, but it sounds like you don't want to talk about that for Q1?
We did give out some numbers. So we said that classifieds and advertising grew 32% year over year on a currency neutral basis despite Venezuelan devaluation And payments revenues, which is the other important revenue stream there, combining both off platform processing fees and consumer financing fees, both on and off platform grew 65% on a currency neutral basis.
Okay. Thanks very much.
Thank you. Our next question in queue is from Dan Hsu of Morningstar. Your line is open.
Hi, good afternoon. Thanks for taking my question. My question is on branding and marketing investment. The management actually just touched upon that. But I'm just hoping that you can expand on how you're allocating your marketing dollars both across geographies and the split between online and offline?
And also kind of a related question is, how do you look at the marketing RI? Thank you.
Okay. So lots of questions there. I'll try to take them. If I forgot one, just refresh it for me.
Sure.
So marketing spend is about 75 plus percent online for this year, our projection. The remainder is offline. Offline is a combination primarily of cable TV and radio. The geographical split by and large is a combination of relative size adjusted by how competitive the market is and how much TV competitors are doing. It's also tough to gauge because in the case of cable signals, in many cases, you have spillover.
So you can buy feeds for a specific country and still get airtime in other countries. But in general, the allocation is made roughly in line with the relative size of the businesses with an adjustment for specific either competitive situation or tactical needs that we see as opportunities. ROI is measured particularly the online ROI through a multiplicity of measures by channel, by merchandise volume initiatives. There's a whole enormous scoreboard, probably not too relevant to get into here. There was one more part to the question, I believe.
Yes. Actually, you've covered the questions, but I just have a related one. So do you is the marketing on branding of the overall MercadoLibre? Or is it more product specific?
So the online marketing is obviously less brand driven and more driven on conversions, whether it be search advertising, which is very little brand driven and very much keyword driven. Or if it's display advertising, it's also very much driven on effective CPMs and effective returns, but with a little bit more of emphasis placed perhaps on promoting a specific category or promoting specific events. The offline campaigns are the ones that have the less specifically measurable ROIs, and they focus more on brand building and brand ubiquity. One way to sort of test the impact of the cable and the offline branding isn't so much the immediate lift on business metrics, but actually what the year over year evolution on brand recall and brand awareness are. So that's more traditional offline marketing.
Okay. Thank you.
Thank you. Our next question in queue is from Aaron Kessler of Raymond James. Your line is open.
Just a couple of questions. If you have it, can you give us maybe the unit growth by country if you still give that out? And can you talk a little bit about maybe your vertical shopping experience? I know you've talked a lot about retail in the past and fashion. Maybe you can update us on just the progress there and then any insights into maybe additional vertical shopping experiences?
Thank you.
Yes. So we haven't been disclosing per country unit growths or volume growth. So that's an easy one, and I think Marcos will take the one on vertical experiences.
[SPEAKER CARLOS GOMES DA SILVA:] On verticals, I would say the 1st verticals we developed historically have been motors and real estate where we have we're doing very well in motors. We basically are the leaders all over Latin America. In real estate, we're seeing dramatic progress over 20 F in the number of listings that we have on our platform, and we're seeing strong growth in the traffic there as well. So we're very happy with that. We're in the last couple of quarters very focused in apparel.
We have done a lot of changes to our product to have a better navigation, better finding in apparel. We're seeing good traction. We're also talking to some branded sellers and larger retailers, and we're very excited with the opportunities in apparel. We see apparel being a very large category in other marketplaces in the world. We think we have a big opportunity.
We're doing the heavy lifting part of the job, doing product changes and talking to retailers and doing the marketing, but we think there's a great opportunity there.
Great. Thank you.
Thank you. Our next question is from Mikael Morin of Morgan Stanley. Your line is open. Please go ahead.
Yes. Hi. I was wondering if you could comment a little bit about the what you're seeing on the macroeconomic front. Obviously, you were hit by the devaluation in Venezuela and it seems like it did impact your classifieds. Is there anything else that you would flag that might have had an impact in the quarter in any of the markets?
Great. Yes. So I think we want to be consistent here. We have traditionally always answered macro questions by saying that given how early stage e commerce is in the region, although macro obviously has to a certain degree an impact, we feel more comfortable attributing both strong quarters and weak quarters to execution and more industry specific drivers such as broadband rollout, rollout of smartphones, price points of PCs and whatnot. Now there are occasions where macro shifts are significant and those are the times where we call it out.
I think the case of Venezuela from a headline and reporting angle, obviously, when you have a slightly less than 20% currency devaluation, that will obviously impact your reported numbers. And more importantly, with the death of Chavez and then the extended electoral calendar, that really was a country that pretty much ground to a standstill for a few weeks during the quarter. But that's more of an anomaly. I think in the other markets, the combination of a conviction that execution and industry specific drivers are still much more important than whether GDP grows 2% or 3% leads us to try to usually not explain quarters driven by macro. One comment we did make is that we see both countries that are showing strong macro performance on a relative basis and those that are obviously tougher environments to operate in such as Venezuela and Argentina.
And we see the business doing well in both extremes. Merchandise volume growth in both Argentina and Venezuela continues to be extremely high. And I think it's a testament to the resiliency of the business model. This is a business model that has historically performed on a relative basis strongly also in tougher macroeconomic times as users look to earn additional income or sell goods that they're no longer using in harder macro times. So again, Venezuela obviously had an impact.
We called that out. But longer term, I think we're more focused on our own execution than on what's happening at a macro level.
That's fair. Thanks for that, Pedro. And if I may ask a quick follow-up on that. You showed acceleration across pretty much every metric. But by country, I think that was not the case in Mexico.
I know it's a smaller market, but is there anything there worth flagging? Or is it just the calendar effects?
No, I think that's a good point. So there is a calendar impact. Easter is typically a relevant holiday in Mexico and it got quarterly shifted this year. But I think it goes beyond that. I think Mexico for us is a market that we longer term expect more growth out of.
E commerce in Mexico is not something that's booming and it's not that from a competitive situation we see other competitors performing stronger than what we're seeing. But we do acknowledge that it's a market that underperforms what the Mexican economy is and that we hope to see an improvement in growth from. We did have a few quarters last year where it looked like it was accelerating, and this certainly wasn't the case. So I think we continue to hunker down and focus on continuing to launch MercadoPago in Mexico and drive adoption of the big countries. It's by far the one that has the lowest Pago adoption.
And at one point also rolling out some of the other value added services like shipping and the vertical categories that are already available in Brazil, Argentina, but aren't available in Mexico yet. And hopefully, that will get the Mexican growth trajectory back to where we think it should be.
Perfect. Thanks very much, Pedro.
Thank you. Our next question in queue is from Robert Ford of Bank of America. Your line is open.
Good afternoon, everybody, and congratulations on the quarter, guys. When you look at some of the traffic stats, it suggests that traffic may have dropped off a little bit in Brazil in March. Can you talk a little bit about maybe what you're doing to drive frequency of use and whether or not we're getting a right read on some of the traffic you're seeing in Brazil?
Bob, let me take that one. The traffic figures we look at, comps of figures, I think, continue to show us very strongly as a leader in Brazil. Nonetheless, traffic is just one of the many metrics that we focus on. But we are happy with the way traffic is evolving in Brazil. Brazil.
On the contrary, we think we had a very strong Q1 in Brazil with acceleration of all the vibrancy metrics that we look at. But going to the frequency of use part of your question, clearly integrating shipping, improving payments, these are some of the key aspects that we are very focused on to deliver a better experience for buyers and for sellers and increase repeat usage of our platform. So, I would say we're very focused at integrating and providing a better payments solution, better shipping, better customer service and fraud detection, vertical navigation, mobile navigation, all these things are the key areas that we have been focusing on for several quarters now and that's the ones that we expect will continue to help drive our business forward and not only bring new users, but increase the usage of our platform from repeat users. [SPEAKER JOSE HUMBERTO ACOSTA
MARTIN:] And Marcos, could you give us a sense in terms of frequency how that's evolving? If you've got so many people you were
getting Yes. It's evolving positively. So we'll give out the number of unique buyers once a year. But when you look at that number, you will see that the number of successful items per unique buyer is growing every year for the last many years. So we are not only growing the number of unique buyers every year, but we're also growing the number of transactions on a per buyer basis.
So, thanks for that question, Bob. I believe we have time for one more question.
Thank you. Our next question in queue is from Robert Lardy of Rose Partners. I asked earlier,
you mentioned that GMV growth of 30% was much higher than item growth of 20%. And you indicated that the reason, that this happened despite the mix shift into lower ticket categories like apparel was because of local currency inflation. I was wondering if you could quantify the effect of that and also explain why that local currency inflation is not reflected in the U. S. Dollar translation.
Thanks.
Okay. I probably didn't answer the question very well because a lot of those concepts are short circuited. So let me start again. The disconnect between units and local currency GMV obviously signal an increase in local currency average selling prices. Those, I was saying, come about on a quarterly basis as a consequence of 2 things: people buying more expensive items, which could drive average selling prices up or in other cases, local currency inflation in countries such as Venezuela that until the more recent devaluation have stagnant or have non increasing exchange rates, which now with the devaluation get corrected, but the devaluation occurred in February.
I think what I was trying to signal in terms of the mix shift is that although on a sequential basis, you could have quarters where you have increases in the mix of products being bought, longer term as we move into an increasing number of newer categories that typically have lower ASPs than consumer electronics, the longer term trend and the one we had been witnessing over the past few quarters longer term were of a decrease in ASPs that in this particular sequential quarter actually went up as we sold more higher ticket items. And then on top of that, you have inflation where in countries like Argentina and Venezuela outpaced currency devaluation and you have stronger local currency inflation than dollar.
Does that answer your question, Mr. Laherty?
Yes, it does. Thanks.
Thank you. And with that, I'm showing no further questions in queue. We'd like to conclude today's conference call.