Good afternoon, and thank you for holding. Welcome to the Motorola Solutions third quarter 2021 earnings conference call. Today's call is being recorded. If you have any objections, please disconnect at this time. The presentation material and additional financial tables are currently posted on the Motorola Solutions investor relations website. In addition, a replay of this call will be available approximately 3 hours after the conclusion of this call over the Internet. The website address is www.motorolasolutions.com/investor. At this time, all participants have been placed in a listen-only mode. Should you need assistance, please signal a conference specialist by pressing the star key followed by zero. You will have the opportunity to ask questions after today's presentation. I would now like to introduce Mr. Tim Yocum, Vice President of Investor Relations. Mr. Yocum, you may begin your conference.
Good afternoon. Welcome to our 2021 third quarter earnings call. With me today are Greg Brown, Chairman and CEO, Jason Winkler, Executive Vice President and CFO, Jack Molloy, Executive Vice President, Worldwide Products, Sales and Services, and Mahesh Saptharishi, Senior Vice President and CTO, Software Enterprise and Mobile Video. Greg and Jason will review our results along with commentary, and Jack and Mahesh will join for Q&A. We've posted an earnings presentation and news release at motorolasolutions.com/investors. These materials include GAAP to non-GAAP reconciliations for your reference. During the call, we reference non-GAAP financial results, including those in our outlook, unless otherwise noted. A number of forward-looking statements will be made during this presentation and during the Q&A portion of the call. These statements are based on current expectations and assumptions that are subject to a variety of risks and uncertainties.
Actual results could differ materially from these forward-looking statements. Information about factors that could cause such differences can be found in today's earnings news release, in the comments made during this conference call, in the Risk Factors section of our 2020 annual report on Form 10-K, and in our other reports and filings with the SEC. We do not undertake any duty to update any forward-looking statement. With that, I'll turn it over to Greg.
Thanks, Tim, and good afternoon, and thanks everybody for joining us today. I'm gonna start off by sharing a few thoughts about the overall business before Jason takes us through our results and our outlook. First, Q3 results highlight the continued strong demand we're seeing across the business. We grew revenue 13%, earnings per share 21%, and expanded operating margins by 150 basis points. Additionally, we ended the quarter with a record Q3 backlog of $11.4 billion, up 7% from last year. Second, we saw strong growth in all three technologies during the quarter. In LMR, revenue was up 11% while navigating a very challenging supply chain environment. In video security and access control, revenue was up 26%, driven by strong broad-based demand for both our fixed and mobile video offerings.
In command center software, revenue was up 13% as we continue to expand within our existing install base and win new customers. Finally, based on our strong Q3 results and our expectations for the remainder of the year, we're again raising our full year guidance for both sales and EPS. I'm now gonna turn the call over to Jason to take you through our results and outlook before returning for some final thoughts.
Thanks, Greg. Our Q3 results included revenue of $2.1 billion, up 13%, including $15 million from acquisitions and $25 million from favorable currency rates. GAAP operating earnings of $451 million and operating margins of 21.4% compared to 18.9% in the year ago quarter. Non-GAAP operating earnings of $555 million, up $92 million or 20% from the year ago quarter, and non-GAAP operating margins of 26.3% of sales, up from 24.8%, driven by higher sales, higher gross margins, and improved operating leverage in both of our segments. GAAP earnings per share of $1.76 compared to $1.18 in the year ago quarter.
The increase was primarily due to higher sales, higher gross margins, and improved operating leverage, as well as a loss related to the refinancing of long-term debt that occurred in the third quarter of 2020. Non-GAAP EPS of $2.35 compared to $1.95 last year, primarily due to higher sales, higher gross margin, and improved operating leverage, again in both segments. OpEx in Q3 was $496 million, up $41 million versus last year, primarily due to higher compensation related to incentives and higher expenses related to acquisitions. Turning to cash flow. Q3 operating cash flow was $376 million, compared with $392 million in the prior year, while free cash flow was $315 million compared with $343 million in the prior year.
The decrease in cash flow was primarily due to an increase in working capital inclusive of our higher inventory, partially offset by higher earnings. Year-to-date operating cash flow was $1.1 billion, up $225 million compared with last year, and free cash flow was $959 million, up $201 million over last year. The increase in cash flow year to date was primarily driven by higher earnings, partially offset by higher cash taxes paid during this year. Our capital allocation in Q3 included $137 million in share repurchases at an average price of $234.18, $120 million in cash dividends, and $61 million of CapEx. Additionally, during the quarter, we closed the acquisition of Openpath, a leader in cloud-based access control solutions for $297 million.
We invested $50 million in equity securities of Evolv, whose technology powers our concealed weapons detection solution. Subsequent to quarter end, we acquired Envysion, a leader in enterprise video security and business analytics for $124 million net of cash. Moving next to our segment results. Q3 products and systems integration sales were $1.3 billion, up 14%, driven by strong growth in LMR and video security. Revenue from acquisitions in the quarter was $12 million. Operating earnings were $273 million or 20.6% of sales, up from 18.9% in the year prior on higher sales, higher gross margins, and improved operating leverage.
Some notable Q3 wins and achievements in this segment include $72 million of P-25 orders from a large U.S. federal customer, a $70 million TETRA order from the German Navy, a $45 million TETRA upgrade from a large EMEA customer, a $43 million P-25 order from a large North America customer, a $22 million P-25 upgrade from Metro São Paulo in Brazil. Also during the quarter, we grew our video security and access control product revenue by 23%. Moving to the software and services segment. Q3 revenue was $782 million, up 11% from last year, driven by growth in LMR services, video security, and command center software. Revenue from acquisitions in the quarter was $3 million.
Operating earnings were $282 million or 36% of sales, up 140 basis points from last year, driven by higher sales, higher gross margins, and improved OpEx leverage. Within this segment, some notable Q3 wins included a $41 million CommandCentral software contract with a large U.S. state and local customer, a $31 million P-25 multi-year extension with a customer in North America, a $17 million push-to-talk over broadband multi-year renewal with a large U.S. customer, a $7 million CommandCentral suite and video security order with the city of Yonkers, New York, which expanded off of a prior body-worn camera win. During the quarter, we grew our video security and access control software revenue by 32%. Additionally, we launched the M500, the first in-car video system enabled by artificial intelligence. Moving next to our regional results.
Q3 North America revenue was $1.4 billion, up 14% on growth in LMR, video security, and command center software. International Q3 revenue was $658 million, up 10%, also driven by LMR, video security, and command center software. We saw strong growth in EMEA and Latin America during the quarter, while in Asia PAC, we continued to experience headwinds related to COVID-19 lockdowns in various countries. Moving to backlog, ending backlog was a Q3 record of $11.4 billion, up $710 million compared to last year, driven primarily by growth in North America. Sequentially, backlog was up $144 million, also driven primarily by growth in North America.
Software and services backlog was up $6 million compared to last year, driven by a $479 million increase in multi-year services and software contracts, partially offset by revenue recognition on Airwave and ESN over the last year. Sequentially, backlog was down $112 million, driven primarily by revenue recognition for Airwave and ESN during the quarter, partially offset by growth in services and software contracts in North America. The products in SI backlog was up $704 million compared to last year, and $256 million sequentially, driven primarily by LMR growth in both regions. Turning next to our outlook. We now expect full year sales to be up 10%-10.25% compared to our prior guide of 9.5%-10%.
We now expect full year earnings per share between $9 and $9.04 per share, up from our prior guide of $8.88-$8.98 per share. This increased outlook includes the video security and access control technology growing greater than 30%. It also includes our current view of supply chain conditions, FX at current spot rates, and an effective tax rate of 21.5%, along with a diluted share count of 174 million shares. We now expect full year OpEx to be $1.95 billion, inclusive of our two latest acquisitions, Openpath and Envysion, and we expect full year operating cash flow to be approximately $1.825 billion, up $25 million from our prior estimate. With that, I'd like to now turn the call back over to Greg.
Thanks, Jason. I thought I would end with a few thoughts as we conclude the call and before we open it up for questions. First, our results for the quarter were outstanding, and I'm extremely proud of how the team is executing through a very tough supply chain environment. We achieved record Q3 sales, operating earnings and EPS. Expanded operating margins by 150 basis points and finished the quarter with a record Q3 ending backlog. Second, I want to share some color on what we're actually seeing in the two segments. In products and SI, demand for both our LMR and video security solutions remained robust, highlighted by the strong revenue growth in Q3 and record ending backlog.
Supply chain constraints continue to impact our LMR business and in particularly our PCR business as demand outpaced our ability to obtain supply in Q3, and we expect will continue to do so in Q4. In software and services, we continue to see strong demand, which is driving revenue growth and improved profitability. In fact, as we finish the year, we now expect operating margin to increase by 200 basis points year-over-year for the segment. Our customers continue to increase their investment in our value-added services. In software, while we now expect CommandCentral software revenue growth to be low double digits, our video security and access control software revenue growth will likely be greater than 35% this year and is the fastest-growing area within our software portfolio. Finally, as I look ahead, I'm encouraged by how we're positioned.
Our strong Q3 backlog in both segments provides us with significant demand visibility. We're expanding our relationships within our existing install base to provide more software and services. The customer funding is as good as I've seen it, and our NDAA-compliant manufacturing in North America is providing a key differentiator for our fixed video solutions. While we expect the challenging supply chain environment to be with us through at least the first half of next year, we're still planning for another year of strong revenue earnings and cash flow growth in 2022. I'll now turn the call back over to Tim.
Thank you, Greg. Before we begin taking questions, I'd like to remind callers to limit themselves to one question and one follow-up to accommodate as many participants as possible. Operator, would you please remind our callers on the line how to ask a question?
Thank you. The floor is now open for questions. At this time, if you have a question or comment, please press the star key, then one on your touch tone phone. If at any point your question is answered, you may remove yourself from the queue by pressing the star key, then two. We do ask that while you pose your question, please pick up your handset to provide optimal sound quality. Thank you. Our first question is coming from Tim Long with Barclays. Please go ahead.
Thank you. Maybe just one on the video and access control. Obviously, you know, 30% plus really strong this year. Could you talk a little bit about sustainability as we look into next year? And what do you think some of the real guideposts we should be watching as far as drivers, NDAA, FCC, any other things that could lead to market share gains there? And then the follow-up on the CommandCentral software side, you know, low double digits. I think, you know, there have been some views it could be better than that. Maybe can you talk a little bit about what needs to be done for that business to reaccelerate from these levels? Is it, you know, winning new customers? Is it more stimulus? Is it more the bundled sales?
If you could give us some color on that too, that would be great. Thank you.
Yeah, Tim. On video, it's just, it's phenomenal execution by Malloy and the entire management team. As you know, it's our largest addressable market, now expected to grow over 30%. By the way, organically, it's probably a little over 20%, so still really strong, robust growth. We've rounded out the portfolio. We've refreshed the product portfolio. I think Jack and team have done a great job investing in go-to-market and increasing our R&D in a downturn market. I think video continues to be more, and access control continues to be more and more important with our customers and more of a need to have than a nice to have.
As you referenced, the NDAA is helpful for sure, around federal procurement as well as the eligibility for federal grant money. Look, with the FCC, as you know and as you referenced, there's pending legislation's been done, it's awaiting Biden's signature. If President Biden signs it, when and if he does, that authorizes the FCC to proceed with the rulemaking they've undertaken, which would evaluate Chinese vendors in the entire enterprise market. That clearly would be significant as well. Don't know the timing for that, but that would be a tailwind if that were to materialize. I don't know if, Jack, you want to add anything about the overall demand profile.
Just the only other thing, I think, first of all, new product introduction, both in terms of cameras, but also moving, pivoting, the capability for the move to the cloud. I think also you look at it from an acquisition standpoint. We've acquired Openpath, who's really, quite frankly, a game changer from an access control standpoint. This week, Tim, we announced the acquisition of Envysion. So you can look at that as a way for us to get more vertically focused in terms of our solution. As Greg's talked about in the past, one of the reasons we acquired Pelco and IndigoVision was to add greater international scale. We've invested heavily in go-to-market North America. I think the next frontier will be in Europe, Middle East, and Africa.
As it relates to CommandCentral, candidly, Tim, in retrospect, the target was maybe a little overly ambitious. Having said that, we're still growing at 1.5x the market, so we're taking share. It's growing double digits. Q3 was particularly good on orders. The backlog composition is a little bit longer in duration, incorporating some things around next-gen 9-1-1 and annual recurring revenue.
Just in terms of specific things that we're doing, a core tenet for us is always to meet customers where they are. That's part of our product strategy. Many of our customers have invested in some sophisticated IT infrastructure on premises, and they would like to continue to benefit from those investments. They also know that certain cloud capabilities are just better. Those capabilities are just better delivered through the cloud. We wanna give the customers the flexibility to choose and to move to the cloud in their own timeline. With relation to that, we're offering flexibility in deployment via hybrid offerings. We're doing three specific things there. One, we're offering our on-prem solutions inclusive of CAD and records on a subscription basis.
We're going to be integrating the capabilities, both existing and new capabilities in CommandCentral Cloud with our on-prem solutions to allow our customers to choose what capabilities they would like to consume from the cloud. Third, cybersecurity is a very important consideration regardless of whether the solution is deployed on-prem or whether it's in the cloud. We're integrating cybersecurity monitoring as a service into both those solutions as a whole. I think all that combined really accelerates adoption of cloud capabilities across all our customers.
Okay, great. Thank you.
Thank you, Tim.
Thanks, Tim.
Our next question comes from Sami Badri with Credit Suisse. Please go ahead.
Hi. Thank you. First, around this time of every single year, you usually give us out year initial takes or views. Greg, I was hoping you'd give us any kind of guidepost for revenue or EPS growth or even margin. Then, the second question I have is actually on just U.S. Federal and what percentage of revenue that was in the quarter and what the expectation is for U.S. Federal revenues to be for the full year. That's it. Thank you.
Yeah. So, you know, we're not gonna obviously, Sami, guide 2022 per se, but I will tell you that kinda as we sit here today, we're thinking, you know, tough supply chain environment. By the way, Q3 was a tough. I'm proud of the quarter, I'm proud of the print, but it was tough. Q4 is tough as well. I think that Q3, Q4 from a supply chain standpoint, is the toughest we've experienced. We still expect it to be difficult and challenging first half of 2022, at least first half of 2022. That's kind of the backdrop. Having said that, I think about revenue growth at this point, high level of about, you know, 7% and maybe further dimensionalization of software and services revenue growth of around 10%. That's high level.
Our current thinking, obviously details to follow, in a quarter from now. It would also be our expectation and goal to expand operating margins, but in 2022 in the face of higher input costs as well. That's kinda some high level color.
Sami, to mention like the second part of your question with respect to Fed, it's roughly 8% of our revenues. We're having another strong year in Fed like last year. 8% of revenues is its contribution to us. In totality, it's one of our largest customers.
Perfect. Actually, I had one follow-up, and maybe this is for Mahesh. It's about the M500 in-car video system enabled by AI. Do you guys have any competitors that actually do this right now, at least with an install base like yours and a, even a rollout or even go to market product like yours?
No. WatchGuard, for the past 10 years has been the leader in in-car video, bar none. The M500 is really a product of all the insights and the excellent feedback we've gotten from those customers. Candidly, I think the M500 improves upon the core features of the 4RE, which is the current, in-car video solution from WatchGuard. We improve on our synchronized playback capability, which is something that's a product of tight integration with our body-worn camera and our in-car video solution so that you can get a perspective of what's happening in the incident, in a time synchronized manner. This is something that is very unique to what we do. Record after the fact is a very unique capability that we have within the WatchGuard portfolio.
We have a dedicated display capability in the product, which is something that we have gotten excellent feedback from our customers on. It allows you to both record, review, and tag video with a dedicated display. In addition to that, what M500 brings to the table is ALPR capabilities not just with watch lists, but also integrated with our LEARN platform, which has the largest database of plate reads out there that's time and location stamped, which allows for great real-time forensics and investigation capability. To the rear camera in the M500 platform, we have added passenger analytics capabilities so that when a passenger is detected, we can actually effectively trigger recordings as an option configurable within the system.
The platform itself is AI-enabled to the point where now we can add new capabilities in the future via simple firmware upgrades, so it's actually future-proof for our customers as well. All in, this is a very unique and powerful in-car video platform that's a product of all the experience that we have gained over the past 10 years.
Greg, perhaps if I could elaborate on this, about 7% growth.
Yes, sure.
Next year. As we look at next year and plan for it, the linearity we're looking at for Q1 is more consistent with 2019, about 21%. In fact, the 2019 first half or the entirety of the linearity of that year looks to be a better indicator for what we see in terms of supply chain and the planning we're doing for the business.
Got it. Thank you.
Thanks, Sami.
Our next question comes from Kyle McNealy with Jefferies. Please go ahead.
Hi, guys. Thanks very much for the question. I'm on here for George Notter. This was a really strong result for product backlog coming out of the quarter. It looks like you've had a good quarter for the number of larger LMR deals, and that seems to be driving. You had a good portion from U.S. and international. I'm wondering if you can comment on what's driving the volume of larger deals. Like, is there something specific, or a trend that's kind of going on in the near term? Or is this general continued macro recovery after the pandemic eases worldwide? I'm also wondering if you expect that momentum to continue based on your view of the pipeline. Thanks.
Yeah, Kyle. To your point, it's been a very good first three quarters of the year. We actually expect that performance to continue. We're sitting on record backlog up $631 million year-over-year, and that's not only historically. We'd look at that and say that's a North America phenomenon. I think the strength of the story here is it's North America performance, so it's large-scale device refresh, it's statewide infrastructure upgrades, some of which we're in further discussions through ARP funding, which will play out over the course of the next few years. Also internationally, we've been in receipt of two large orders from the German defense as well as a Romanian upgrade as well. Again, we've been really pleased with the performance to date. We expect that performance to continue.
Yeah, demand is definitely exceeding supply. The other thing about our backlog, particularly in products, is approximately half of it's expected to turn into revenue within 12 months. There's a longer duration impact of some of the deals Jack mentioned, where we're deploying, implementing, and they benefit the revenue stream over a longer period of time.
Yeah. Kyle, just the last thing I'd say is, you know, as I said in my prepared remarks, you know, demand is strong and our demand visibility is good. In addition to the backlog that Jack articulated and the linearity that Jason just said, you know, taking a step back, this is more than just pent-up demand. It's a reflection of what we do as a need to have versus a nice to have. The funding environment, as I referenced, both budgets and stimulus, is strong. We've refreshed a lot of the portfolio on the product side. We've made a conscious investment in go-to-market channels and feet on the street. We've continued to acquire. We've got the benefit of the National Defense Authorization Act. You know, more revenue is software and services-oriented.
I think there's a lot of different positive ingredients in the blender here that continue to fuel our growth going forward.
Okay. Great. Thanks very much. One follow-up. I'm not sure if you mentioned it, but do you have an update on the run rate of the PCR business now and maybe an outlook for the continued recovery and the outlook for PCR?
Yeah. I think PCR is where the supply chain challenge is most acute. It grew in Q3. It will grow for the full year, Kyle, probably as we match supply and demand, and it's fluid. We expect it to end up about mid- to high-single-digit growth with a reasonable chunk of delinquent backlog for us to you know execute against in 2022.
Okay, great. Thanks very much.
Our next question comes from Adam Tindle with Raymond James. Please go ahead.
Okay, thanks. Good afternoon. I wanted to start on the Products and System Integration margin expansion. Operating profit grew at double the rate of revenue, basically, and had nice margin expansion in that segment. I wouldn't consider this an industry where you'd get short-term pricing power benefit to hit margins positively. Just maybe looking for some more color on the PSI margin expansion. You know, as an extension to that question, if I look at that segment, you know, before COVID, it was a low- to mid-20s% operating margin. Clearly not gonna finish there in 2021 based on your guidance, but maybe some of the gating factors to getting back to those historical operating margins in that segment would be helpful.
Sure. Thanks for the question. One thing that we're pleased with is the operating margin expansion in products. One thing that we are benefiting from is the prioritization of our portfolio to public safety. That's a favorable mix element around margins and ASPs. As Greg mentioned, and Jack, we're constrained more so in PCR, which is a bit on the lower tier. A favorable mix is definitely improving what you see in Q3. We're pleased with the OE performance on the year. I would also remind you that as we began the year and planned this year at the OE line for the company, we were facing a $100 million year-over-year increase in incentives as we reset the plans to 100%, coming off of last year where we only paid half.
The bulk of that $100 million for the year is in the product segment. We're expanding operating margins despite overcoming that additional P&L burden. In terms of its outlook, we're continuing to manage through higher input costs, higher freight. Our plans with the growth that we've talked about, we will continue even in the face of higher supply costs to expand operating margins in that segment.
Got it. Maybe as a follow-up, Greg, I'm gonna take a stab since it's been in the public domain on Airwave. You know, any potential comments you could make on developments. Investors have long considered you kind of double hedged because of both Airwave and ESN, but wondering if they should be considering the potential risk of losing that hedge. Secondly, you're not afraid to get creative. I'm just wondering if there's maybe any sort of alternative ownership structures like a JV or something like that that you're considering. I know it's a tough topic, but anything that you can give us would be helpful. Thank you.
I appreciate the question. So just to remind you, I think you know, Adam, that the contract for Airwave runs through all of next year through 2022. ESN, under its current construct, runs through all of 2024. We've been in active conversations with the U.K. Home Office. They have expressed the desire to extend the Airwave contract. That's underpinned the ongoing conversations we've had. We also obviously are involved with the CMA and are adhering to the process that they've outlined. I think the process will take several months. It will go, you know, well into 2022. There's really nothing more to say on it, on that front other than we continue to make the investments in the network as well to keep it current, to keep it reliable.
The service levels to the end user customer and no disruption in that are the absolute utmost importance. We'll continue to dialogue with both the U.K. Home Office in the CMA, and, you know, I am hopeful that we'll have constructive outcomes. We'll see how it plays out over the next several months. I do appreciate you bringing it up.
Understood. Very helpful. Thanks, Greg.
Thanks, Adam.
Our next question comes from Keith Housum with Northcoast Research. Please go ahead.
Hi, this is Trevor filling in for Keith. Have a couple questions about the supply chain. How have the supply chain challenges evolved since the last quarter? Do you expect them to worsen before improving? Or, from your perspective, would you say the supply chain challenges have peaked?
It's a great question, Trevor. I think the most acute challenges we've had year to date were undoubtedly in Q3. I think they're continuing in Q4. If I look at 2021, definitely the most pain on supply chain we've experienced is in Q3, and we expect to experience in Q4. I think the environment will be rugged and challenging through the first half, at least the first half of 2022, and that's informing obviously the guide for the remainder of the year, although we're raising top and bottom, and it informs the linearity that Jason referred to earlier around Q1.
I'd also add in terms of what we're doing to manage through a difficult environment. You know, number one, we're prioritizing our customer needs, and that starts with public safety. Additionally, you know, Motorola has world-class engineering across the organization. Jack's team is helping think through alternative designs where engineers very quickly find parts that are available when one part is constrained, so our teams are doing a good job there. Each one of us here on the call have supplier relationships that we have C-level dialogues going on so that we can get our allocations. Finally, we're carrying higher inventory as well to manage the environment.
All right, great. Thank you very much.
Thanks, Trevor.
Our next question comes from Louie DiPalma with William Blair. Please go ahead.
Greg, Jason, Mahesh, Jack, and Tim, good evening.
How are you?
Excellent. LMR product revenue increased by a healthy 12% this quarter after an 18% increase last quarter, despite the referenced supply chain issues. Can you give us a sense on what you think your penetration is for your APX NEXT radio, your MXP600 TETRA, and your recently announced MOTOTRBO? I think you launched the APX NEXT in the fall of 2019. A lot of investors are just wondering, like, what inning are we in for the respective upgrade cycles for these different product refreshes that you have had over the past couple of years?
Louie, first let's attack the APX NEXT piece. It's very early days. We're really pleased. We announced it in 2019. Obviously last year during the COVID year, I would say we had the market was somewhat stalled in the first and second quarter. We've seen a significant ramp up in terms of orders since then. All day long we've talked about, you've heard me make mention before that it's typically a 3- to 5-year cycle where we start getting some material refresh within our customer base. You asked about an inning.
I'd say we're in the, y ou know, top of the second inning, potentially. We have room to run here in terms of APX NEXT. The second question was related to the MXP600 in Europe, and it's again, very early days. We've had some market success. But the interesting thing to point out for both the APX NEXT as well as the MXP, is those were designed for very high tier part of the market. So that's attractive, but the reality is we're gonna be feathering in mid tier and entry tier on both the APX NEXT line as well as the MXP line. So, we're really encouraged by that because that starts to get to the meat of the market, so to speak. So I think that handles your question.
Great. You spoke about the supply chain headwinds persisting through the first half of 2022. Do you think these issues result in a deceleration in the recent revenue rate? Or should you know we forecast for like sustained you know revenue growth for the next three quarters?
Louie, I think our comments or my comments around the linearity that we're planning for reflect our views of the supply chain, particularly for Q1 and the first half of next year, limiting our ability to fulfill the very good demand that's there. Yes, for things to improve in the second half, and to have a good year, that Greg mentioned, of planning for about 7% in total revenue growth.
Great. Thanks.
Thanks, Louie.
Our next question comes from Paul Silverstein with Cowen and Company. Please go ahead.
Thanks, guys. Appreciate you taking the questions. First off, if I missed it, I apologize, but what was the supply chain impact in Q3, and what do you expect it to be in Q4 in terms of quantifying it, both the revenue impact and the margin impact?
In terms of Q3, our results and the growth that we had, except for PCR, which was limited in its ability, we were able to match the supply with the demand pretty well in Q3. As we look to Q4 and the constraints that we have embedded in our guidance for the year and therefore Q4, about $100 million of revenue is limited, that could have been there had we had the requisite supply. That's our current estimate in terms of an impact to Q4. That said, we're still growing greater than we thought and guided to last time, now 10%-10.25%. But that $100 million is our current estimate as to had we had better supply, what more we could have done in Q4.
Jason, am I doing the math right? That's about, if I translate that down to EPS, it's about a $0.10 impact.
Depends on the mix, obviously.
Yeah, it depends on the mix and a large part of that's PCR, so it's probably, you know, a little left of center. In general, you know, you can do the math as you've done around what its contribution could be. I, you know, I'd add further color around the supply chain costs that we are seeing. In order to get the requisite supply, there are increasing costs. I've mentioned freight before. Many companies like us are facing higher freight costs. The number that we're embedding in the P&L this year for higher premiums is nearly $45 million on the year, with a lot of that in the second half.
Then as I look to Q4 and the plans we put together for Q4, having to buy and get these materials not only through expedited freight, but also through other means, through brokers and distribution and the like, is adding about $20 million of pressure to what we had planned for Q4. Those things are in the mix too. We're doing what's necessary to get the supply that we can get.
Jason, I apologize. You're expecting $20 million of pressure in Q4 from freight costs or from elevated component costs?
Components is the $20 million number in Q4.
Okay.
Freight is an annual number, Paul, that we've been bearing all along, and on its annual basis, it's $45 million. About $20 million in the first half and $25 million in the second half. That's the freight higher cost. You know, the ocean and air both are exorbitant prices right now, and we're having to shift to more faster delivery methods, which is causing a higher freight cost as well.
All right. It sounds like it's a 1%-1.5%. If I assume a $10 million-$15 million impact in Q4 from freight, it's about $30 million-$35 million all in. That looks like it's about a 1.5 percentage point adverse impact, if I did the math right.
Yeah. The numbers that we've shared are estimates within what we're facing. I think you've got it correctly captured, yes.
Yeah. I think you're in the zip code.
All right. I appreciate it. It sounds pretty meaningful between revenue and margins, not surprisingly. My other question's also just clarifications. You all had said that, if I remember correctly, I think you said public sector video in Q2 had hit a $300+ million run rate, annual run rate up from $300 million previously. I'm hoping you could update us. I think similarly, you'd said, mobile cameras, body-worn cameras in 2Q was up 80% year-over-year. That was an acceleration over 60% previously. I was hoping you could update that growth rate.
Yeah, I think, and Jack can jump in. I think the $330 million you referenced was an estimate for 2021 for public sector contribution, and I think we're holding to that number. I don't think we have an update on that front. On body-worn.
Yeah.
Paul, just body-worn. Record unit shipments in Q3, really pleased with that. We've talked about it effectively with the customers. Our customers want an alternative. We think we filled that really well. The other thing I'd say is we're uniquely positioned internationally, given our scale and global presence. We talked about the French MOI. They've actually put subsequent orders into Q3. Mahesh just referenced M500, so we think we're in a good position right now in body-worn in-car.
All right. Just one last quick one from me. In terms of pricing environment, when supply constraints, I'd be surprised if it got worse, and won't be surprised if it got better. Any insight you can shed on what you're seeing competitively?
Yeah. We've been looking carefully at our portfolio throughout the year. We've made a few surgical adjustments in LMR, primarily in North America and also in fixed video. We'll continue to look at that. Another opportunity for us is we have constant new product releases, and oftentimes, as Jack mentioned, APX NEXT, for example, we typically release at the higher part of the portfolio, and with that presents a mixed opportunity to offset some of the costs that we discussed earlier. We'll continue to look at it carefully and, of course, monitoring what is a very competitive market that we're in both LMR and fixed video.
Great. I appreciate the responses. Thank you.
Thank you, Paul.
Our next question comes from Ben Bollin with Cleveland Research. Please go ahead.
Thank you. Good afternoon, everyone. Thanks for taking my question. Greg or Jack, I was hoping you could take us through a little bit about what you're seeing with American Rescue Plan funding to date, how you think it might have manifested thus far. The second part of the question is, I'd be interested in any thoughts you have about how customers are looking at this money within each piece of your business. You know, within surveillance, radio, and even CommandCentral, how you think it's influencing their behavior. That's it for me. Thank you.
Okay. First of all, Greg said it earlier, and I think it's always important to point out, but we're in a unique position because really what we do is all need to have. It's not nice to have. I'd kind of decompose the American Rescue Plan conversation to a few different things. We have public safety, and that's everything from P25 statewide and local networks to command center software. We're in pretty consistent dialogue with our customers regularly in public safety, who have what we call shovel-ready projects or things that maybe would have been a mid-tier kinda, or midterm need. We're in conversations on how they may fund those things now. The other benefit is state and local receipts, actually, particularly at the state level, revenues are up as well. Greg made a comment earlier about funding environment.
The funding environment, I would say, you know, doing business in public safety in 28 years, it's the best I've ever seen as well. I would say we're in a really good position there, both on the P25 landscape, infrastructure upgrades and devices, as well as command center software. Our teams, the one thing our sales team does, we think they're really good at technology. We think they're better, and they're experts at getting deals funded. We think that's gonna benefit us there. The second thing I would say, the other technology sleeve that's gonna benefit significantly is video and security and access control. If you think about education alone, school funding, $170 billion pointed to that market.
Really, when kids have come back to school, the first thing they're talking about is how do we bring them back in a safe manner. One of the things our team did over the COVID, we've talked about this, was to write COVID dashboards. If you connect to Avigilon Cloud Services, you get our COVID dashboard, gives social distancing, who went through what door. This is all really pertinent information, and we think our school superintendents and security directors are really interested in our technology here. The last thing I would say is there's money being pointed at airports and transit, $35 billion. As they reopen, many of them are upgrading both their radio networks. We've got opportunities for PCR with all the major airlines, as well as their consoles in the command center space, and then ultimately also video security.
How do they protect the perimeter security? How do they get better information? I would say across all three of our technology continuums, as well as our services business, the money, the environment, we're in a good spot, and we think our sales team is poised to execute.
Ben, when you total up those buckets within the Rescue Plan that Jack just described, you know, it's over half a trillion dollars that is available to our end users, $350 billion in state and local, by the way, that's multi-year and goes through the end of 2024. Hence why we both see and believe that the environment, multi-year, and what we're seeing in the pipeline is pretty good.
Thanks, guys.
Thank you, Ben.
Our next question comes from Fahad Najam with MKM Partners. Please go ahead.
Thank you for taking my question. First, a clarification. Can you remind me what revenue was from acquisitions in the quarter?
Yes. In total, I'll give it to you by segment real quick. It was.
In products, it was $12 million, and in services and software it was only $3 million.
Appreciate it. Thank you. Now to my question. If I look at your LMR business overall, you know, while PSI sales have obviously accelerated, the software and services attach rate kind of remains in the $545 million quarterly run rate. Should we see kind of like, you know, an increase in the software and services from the increased PSI sales in future quarters? Is it just because you're selling new equipment and the software and services hasn't quite attached to it yet, and so we should expect some meaningful acceleration in software and services revenue for LMR in fiscal 2022?
Fahad, this year for products, for example, we're expecting mid- to high-single-digit growth, probably closer to high single-digit. Services and software is low double-digit. There is some leading indicator as products grow. You're right, there's some services attached to it that come after the sale. The bulk, however, of our services and software growth is around not product attached, but rather CommandCentral software, video software, and things like software upgrade programs and the like that are on existing install bases. Those are the key drivers within SNS. It's less product attached. It's more the unique offerings we have and the value propositions around services and software that are driving the low double-digit growth in services and software.
Got it. The same question on the video surveillance. You know, the software and services portion of the video surveillance market is clearly growing a lot faster. Just trying to understand the dynamics there. What's driving the software attach rates or services in video versus PSI sales? Just kind of try to help us understand the dynamics there, please.
With respect to video, in the disaggregation, within services and software, the video number within services and software is largely software. It's a minimal services business because we go through distribution partners, integrators, and the like. Think of that video software number within SNS as being predominantly software. Things like our video management system, VMS, ACC, and others, our offers within in-car video are what's more. In that case, it's really pure software and a terrific business. Somewhat product attached, but also stand alone in terms of how we sell it.
It's the analytics, it's the AI at the edge, it's all the things we do. I made mention earlier that we've invested into our Avigilon Cloud Services. We've now got meaningful connections on that, and that'll be another way for customers to get upgrades, and I think make keeping current on software maintenance more dynamic as well.
Yeah. Particularly those connections to the cloud and the work that Jack's doing with his team are leading to many new business opportunities. Hundreds of thousands of cameras, thousands of sites, and the business is really moving in that direction to cloud-enabled.
You know, the last thing, Fahad, I'd say on that is you know, you hear Greg talk a lot about acquisitions. I'll hit again on Envysion. You know, that's approximately $25 million in recurring revenue there. You think about Openpath, which is an access control, recurring revenue model access control, and we're re-envisioning that business as well. Those are other things that really are more software-driven, recurring revenue model business, and that's really where we're pushing the business.
Appreciate the answers. Thank you.
Thanks, Fahad.
Our next question comes from Meta Marshall with Morgan Stanley. Please go ahead.
Hi, team. This is Eric on for Meta. Thanks for taking our question, and congrats on another great quarter. I understand this is a small deal relative to everything else, but maybe if we could dive in a little bit on the CommandCentral deal you saw with the City of Yonkers. I'm wondering, like, what drove their upgrade to CommandCentral. Was that timing of refresh with what they already had? Were they looking to integrate their body camera deployment? And then you also noted the fixed video portion of that. Are they integrating fixed video into the CommandCentral deployment? And, you know, are there other similar deals in the pipeline that you're looking at that you can work with customers maybe as they take advantage of some of their funding?
Yeah. I'll take a first stab at this. At the customer level, Yonkers is a very progressive technologically savvy police chief and command staff. I wanna say the discussion probably started sometime mid last year, originally around a mobile video, and they've added obviously to that in the command center space. I think what they're thinking about is they're leveraging how is, you know, information sharing. It's everything from digital evidence management to how that's shared seamlessly through the rest of the command center. I don't know if, Mahesh, there's anything else you'd add on to that, but.
Yeah. I think you can think about this almost as.
Across the incident life cycle, we have products today that touch on every aspect of that incident life cycle. Fixed video from Avigilon really gives you that pre-incident view, but also gives you that view during the incident integrated into our video management solution, but also coming into our CommandCentral Aware platform as well. You have CommandCentral suite products across the board. You have Vigilant ALPR solution that was part of that equation as well to enable fast investigations leveraging both the fixed camera solution, but also ALPR cameras as well. Body-worn cameras feeding into that same evidence platform adding to the mix. Mass notification was also part of the story there.
All that together, it really gives you a view of an integration between those products really enabling effective incident response, and I think that was really the value to Yonkers.
Thank you. I mean, when you just see the market and those types of deals, do you expect more of a consolidation that way? It seems that it would make sense, but also I understand not everyone is as tech savvy as maybe their police chief. You know, what can you do from a sales motion perspective to kind of bring in more deals like that?
Two things. Mahesh Saptharishi made a comment, and this is something that Mahesh and I talk about all the time. It's meet customers where they are. Some customers have different investment journeys. Some may wanna buy from different vendors. What we're incenting our sales team to do, and this is really important, and this actually started in 2020, is incenting them, and they have a chance to make some pretty significant incentives to sell, you know, full suite integrated networks where they're using all pieces of our CommandCentral software technology. That's the goal. We think they've got the right relationships, and what they'll need to do is continue to execute on that and find more and more opportunities.
Awesome.
Just to add to that.
Great.
Just to add to that. 75% of our orders in Q3 were either new customers ordering more than one of our platforms or adding to existing Motorola Solutions, really leveraging that tight integration between them all.
That's a great stat. Thank you.
Thanks, Eric.
Our next question comes from Jim Suva with Citigroup. Please go ahead.
Thank you. Mine will be pretty easy. The first one is, Greg, you said something, and my ears didn't quite catch it, so maybe you can clarify. You said really preliminary, really early looks for next year. I heard a 7%, then I think I heard a 10%, but I wasn't sure if you were breaking down product services or company-wide. If you could just clarify that, then I have one other little clarification.
Sure, Jim. Yeah, no, I was talking about 7% revenue growth in 2022, you know, full company view, and then software and services being around 10% revenue growth within that envelope. That's kinda what we see at this point in time, and then the details and more color.
Yeah.
We'd give a quarter from now.
See, that was easy. My second easy part is, and then I'll be done, your outlook, you raised your revenues for the full year and for Q4, but then the EPS, you raised it, but not as much as the EPS beat. Is that all attributed to additional shipping costs, or is there something else in Q4 as to why earnings wouldn't be as much as the beat that just we had in Q3? Thank you.
Jim, it's Jason. It's some of what I discussed earlier with Paul around supply chain costs, but additionally, it is higher OpEx in Q4 for funding the two acquisitions that we just brought into the fold of Openpath.
Exactly.
Envysion, which is driving our envelope to $1,950 for the year. We're very happy to fund those within the OpEx line. Great companies. That's also factoring into the math that you're doing.
Thank you, and thanks so much for the details on the calls.
Thank you, Jim.
This concludes our question and answer session. I will turn the floor back over to Mr. Greg Brown, Chairman and Chief Executive Officer, for any additional or closing remarks.
Thank you. Listen, I just wanna say thank you to the whole management team, but also to all the employees in MSI. I mean, there's so many good things going on, but it's a tough environment. I wanna thank the people on the front line, the sales organization that's really executing well and contributing to the Q3 record backlog supply. You know, you hear it with every company, you hear it all the time, but the supply chain environment, as we said, challenging in Q3, remains challenging in Q4, and I just think the team here in mixing and matching, and there's more fluidity and uncertainty in supply chain in Q3 and Q4 than we've had in prior periods. I think the adaptability of staying in touch, in close touch with the key suppliers, I appreciate all that.
Everybody on the support teams and back office and support functions, in particular HR, and Karen Dunning and Terry Bell, because we have. It's a tough environment. We have vaccine mandate compliance requirements. We're always following rules and regulations by facility and by state, and Karen and Terry, Mark Hacker, phenomenal. I'm thrilled with Q3 and the results across the board. I'm proud that we're able to, for three consecutive quarters, raise top and bottom line, and I think we're really well positioned going into 2022, despite the challenges we have, but we'll stick together like we always do. We'll be flexible, and we'll continue to be steadfast and focused, and I appreciate everybody's contribution. Onward and upward, and thank you, everybody.
Ladies and gentlemen, this does conclude today's teleconference. A replay of this call will be available over the internet in approximately three hours. The website address is www.motorolasolutions.com/investor. We thank you for your participation, and we ask that you please disconnect your lines at this time.