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Earnings Call: Q4 2023

Jan 26, 2024

Operator

Thank you for standing by, and welcome to the First Western Financial Q4 2023 earnings conference call. At this time, all participants are on a listen-only mode. After the speaker's presentations, there'll be a question-and-answer session. To ask a question at that time, please press star one one on your telephone. Please be advised that today's call is being recorded. At this time, I'd like to turn the call over to your host, Tony Rossi, with Financial Profiles. Please go ahead.

Tony Rossi
Managing Director, Financial Profiles

Thank you, Valerie. Good morning, everyone, and thank you for joining us today for First Western Financial's Fourth Quarter 2023 Earnings Call. Joining us from First Western's management team are Scott Wylie, Chairman and Chief Executive Officer, Julie Courkamp, Chief Operating Officer, and David Weber, Chief Financial Officer. We will use a slide presentation as part of our discussion this morning. If you have not done so already, please visit the Events and Presentations page of First Western's Investor Relations website to download a copy of the presentation. Before we begin, I'd like to remind you that this conference call contains forward-looking statements with respect to the future performance and financial condition of First Western Financial that involve risks and uncertainties. Various factors could cause actual results to be materially different for many future results expressed or implied by such forward-looking statements.

These factors are discussed in the company's SEC filings, which are available on the company's website. I would also direct you to read the disclaimers in our earnings release and investor presentation. The company disclaims any obligation to update any forward-looking statements made during the call. Additionally, management may refer to non-GAAP measures, which are intended to supplement, but not substitute, for the most directly comparable GAAP measures. The press release available on the website contains the financial and other quantitative information to be discussed today, as well as the reconciliation of the GAAP to non-GAAP measures. With that, I'd like to turn the call over to Scott.

Scott Wylie
Chairman and CEO, First Western Financial

Thanks, Tony, and good morning, everybody. As we enter our 20th year in business and our 6th as a public company, we believe we're well positioned for solid revenue and earnings gains in spite of the environmental challenges of 2023. During the fourth quarter, we continued to execute on our strategic priorities, which included maintaining disciplined expense control while focusing on new deposit relationships in order to increase our liquidity and put us in a better position to fund new loan production once loan demand increases as economic conditions improve. With our increased focus on deposit gathering, we had an 18% annualized growth in total deposits, with increases in both non-interest-bearing and interest-bearing deposits, and further lowered our loan-to-deposit ratio to achieve our year-end target of 100% as we remain conservative in new loan production, which kept our total loans relatively flat during the quarter.

As part of this effort, we made the strategic decision to add some short-term, higher-cost deposits. While this had a near-term impact on our net interest margin, we believed it was in the best interest, best long-term interest, as it enables us to have the funding to add new client relationships that we believe we can expand over time and be highly profitable for the company. Given the short-term nature of the deposits, we'll be able to replace them with lower-cost funding sources as market conditions normalize and interest rates decrease. Our provision for credit losses increased, largely due to a reserve on individually analyzed loans we established for the relationship that we put on nonaccrual in the prior quarter.

This provision resulted in a lower level of net interest income for the quarter, while we still had $4.1 million in pretax, preprovision net income. As we're going through the workout process for the relationships in nonperforming status, we've received updated appraisals on the properties we have as collateral, which have all remained consistent with previous valuations and in some cases have increased. However, in a couple cases, we also have as collateral receivables and business valuations that we now believe might not be fully collectible, so we established a reserve on individually analyzed loans to reflect the possibility that we may not fully collect on those receivables.

Consistent with what we said last quarter, we expect it will take a few quarters for these loans to be resolved, and with the sale of multiple properties we have as collateral, all being on different timelines. The experience we have consistently through the history of First Western is that the strong underwriting criteria and collateral we have has ultimately resulted in minimal or no losses on these loans. As I indicated earlier, we continue to execute on our key strategic priorities, one of which was disciplined expense control. At the beginning of 2023, we indicated we expected non-interest expense to be in the range of $20 million-$21 million per quarter in 2023. We finished the year with non-interest expense well below this level at just over $18 million.

This reflects our focus on improving efficiencies throughout the organization and reducing costs without impacting our business development capabilities or the level of service that we provide to our clients. We're continuing to look at all areas where opportunities operate more efficiently, which not only reduces expenses, but also offsets our investment in other areas, such as our technology platform that we believe will help enhance the long-term value of our franchise. Moving to slide four, we generated net income of $0.3 million, or $0.03 per diluted share in the fourth quarter. We also saw a small decline in our tangible book value per share during the quarter, which was due to an unfavorable shift in AOCI, resulting from a cash flow hedge on certain FHLB borrowings that decreased in value as the interest rates declined.

Nevertheless, our tangible book value has increased 143% since our pre-IPO levels of June 2018, as shown in the last slide. Now I'll turn the call over to Julie for some additional discussion of our balance sheet and trust investment management trends. Julie?

Julie Courkamp
COO, First Western Financial

Thank you, Scott. Turning to slide five, we'll look at the trends in our loan portfolio. Our total loans increased $12 million from the end of the prior quarter. The increase was driven by growth in our residential mortgage and CRE portfolios, which was partially offset by small declines in our other portfolios. We continue to be conservative and highly selective on our new loan production, focusing primarily on clients that also bring a full relationship, inclusive of deposits and investment management, to the bank. This resulted in new loan production being about half of what it was in the prior quarter, which, as Scott mentioned earlier, helped us to bring our loan-to-deposit ratio in line with our year-end target of 100% and much closer to our historic target of 90%-95%, which is a key near-term objective for the company.

With the discipline we are maintaining in our pricing criteria, the average rate on new production increased 35 basis points from the prior quarter to 8.27% and was 8.43% in the month of December. Moving to slide six, we'll take a closer look at our deposit trends. Our total deposits increased by $109 million during the quarter, with increases in both non-interest-bearing and interest-bearing deposits. We continue to have success in new business development and added $118 million in new deposit relationships during the fourth quarter. Non-interest-bearing deposits increased $6.3 million during the fourth quarter, reversing the trend of clients moving money out of non-interest-bearing accounts into interest-bearing accounts in order to get a higher yield on their excess liquidity.

As Scott mentioned earlier, we made a strategic decision to add some short-term, higher-cost deposits, which also contributed to the deposit growth in the quarter, but will be replaced with lower cost funding as market conditions normalize and interest rates decrease. Turning to trust and investment management on slide 7. We had a $357 million increase in our assets under management in the fourth quarter, primarily due to market performance. We also had a $303 million in inflows from new and existing clients during the quarter. However, this was offset by account closures and withdrawals. The $646 million increase in AUM year-over-year was achieved in spite of a 10% fee increase we began implementing mid-year. Now I'll turn the call over to David for further discussion of our financial results. David?

David Weber
CFO, First Western Financial

Thank you, Julie. Good morning, everyone. Turning to slide eight, we'll look at our gross revenue. Our gross revenue declined 2.7% from the prior quarter, primarily due to an increase in deposit costs that reduced our net interest income. This was the smallest decline that we have seen over these past 5 quarters as the environmental headwinds have abated. Turning to slide nine, we'll look at the trends in our net interest income and margins. Our net interest income decreased 2.6% due to a decline in our net interest margin. Our net interest margin decreased 9 basis points to 2.37%, driven by an increase in interest-bearing deposit costs, offset partially by an increase in yields on average earning assets.

As Scott indicated, we made the strategic decision to add some short-term, higher-cost deposits to increase our near-term liquidity, which negatively impacted NIM in the fourth quarter. As market conditions normalize and interest rates decline, we will replace these deposits with lower-cost funding that will be beneficial to our NIM. Now, turning to slide 10, our non-interest income remained flat compared to the prior quarter. Net gain on mortgage loans was slightly lower, which reflects both the seasonal impact of lower mortgage demand in the fourth quarter, as well as the higher rate environment. We had a slight decline in trust and investment management fees compared to the prior quarter. However, fees increased 8% year-over-year. These declines were partially offset by an increase in risk management and insurance fees, which are seasonally higher in the fourth quarter each year.

Now turning to slide 11 and our expenses. Our non-interest expense was relatively consistent with the prior quarter as we continue to focus on disciplined expense control. A decline in our salaries and benefits expense in the fourth quarter, partially driven by the one-time acquisition-related compensation expense that was recognized in the prior quarter, was offset by small increases in most other line items. It is a challenging environment to forecast in. However, if we generate mid-teens revenue growth in 2024, we expect our non-interest expense to range from $19.5 million-$20.5 million per quarter. If we generate single digits revenue growth in 2024, we expect our non-interest expense to range from $18.5 million-$19.5 million per quarter.

Now, turning to slide 12, we'll look at our asset quality. On a broad basis, the loan portfolio continues to perform well as we had another quarter of minimal losses. This continues our 10-year history of near 0% credit losses. We had a slight increase in nonperforming loans, which was attributable to two credits placed on nonperforming status in the quarter. We recorded a provision for credit losses of $3.9 million, which related to the reserve on individually analyzed loans that Scott discussed earlier, as well as reserves established for the two new credits that were placed on nonperforming status. The provision recorded this quarter, combined with the modest level of loan growth, increased our level of allowance to adjusted loans by 18 basis points to 1.1% at December 31st. Now, I will turn it back to Scott. Scott?

Scott Wylie
Chairman and CEO, First Western Financial

Thanks, David. Turning to slide 13, we provided an update on our strong track record of value creation for shareholders. This slide shows our trend in tangible book value per share since our IPO in 2018, and the factors that have contributed to our consistent ability to drive growth in tangible book value per share, as we've executed well on the plan that we communicated at the time of our IPO. Following our fourth quarter performance, we've increased our tangible book value per share by 143% since our IPO, which includes the 56% decrease we had due to the adoption of CECL at the beginning of 2023. And the fourth quarter included a negative impact due to the unfavorable shift in AOCI, resulting from the cash flow hedge on certain FHLB borrowings we mentioned earlier.

We're very proud of this track record of value creation and believe that we're well-positioned to continue creating additional value for our shareholders in the future. Turning to slide 14, I'll wrap up with some comments about our outlook and priorities for 2024. There remains a high degree of uncertainty regarding the economic conditions we'll see in 2024, but we believe we're well positioned to perform well in any economic scenario that emerges this year. Our strong balance sheet and conservative underwriting criteria should enable us to effectively manage through an economic downturn, as we have throughout our history. I'd like to reemphasize a point I made earlier. While we may see an increase in problem loans and nonaccrual loans in an economic downturn, historically, this has not resulted in a meaningful level of loss due to the strong collateral we require in our underwriting.

And we would also expect to continue to have a level of net charge-offs that's well below the level experienced by the broader banking industry in a material economic downturn or recession. Should the Fed manage to keep us out of a recession and effect a soft landing for the economy, our business development capabilities and unique value proposition will enable us to take advantage of strengthening economic conditions and an increase in loan demand. At this point, with economic conditions remaining uncertain at the start of the year, we'll continue to prioritize prudent risk management and conservative underwriting criteria, which should result in a modest level of near-term loan growth. But we have the ability to be nimble and quickly respond to changing market conditions, and should economic conditions improve and loan demand increase, we would expect to see a higher level of loan growth at that point.

As we look to our markets, we believe the competitive environment has become more favorable for us, as many banks have had to pull back from loan production due to capital constraints, funding challenges, and/or credit concerns. We're able to maintain our disciplined pricing criteria and still add new relationships, with fewer banks being as aggressive in pricing and structure in order to win business, as we've seen in recent quarters. As we've indicated, deposit gathering is going to remain a top priority, as with an increased focus on targeting deposit-rich industries like nonprofits and homeowner associations. We have a good deal of expertise in both of those areas throughout the company that we're now leveraging to a greater extent to add new clients that are good sources of low-cost deposits. Most importantly, our focus will remain on our core business and our core clients.

These type of clients provide good opportunities to expand relationships over time, as they typically want and need the various products and services that we provide, and they typically result in very low levels of credit losses. This is what we built our franchise on, and there are still lots of room to grow by focusing on these types of clients. While 2024 will be a difficult year to forecast, we do see a number of catalysts that should contribute to earnings growth this year. Our core revenue sources of loan yields, deposit costs, T&I fees, and mortgages have survived the strains of 2023 and seem likely to have upside in 2024. We have good momentum in business development that should lead to continued growth in our client roster and balance sheet.

We have a liability-sensitive balance sheet and a good deal of deposits indexed to Fed funds, so when we see expansion in our we should see expansion in our net income, net interest margin, as market conditions normalize and interest rates decline. We'll also continue to be disciplined in our expense management, while we continue to get the benefit from leveraging past investments in technology, talent, and office expansions. In the past year or so, we've also made many process improvements throughout the organization that should lead to enhanced efficiencies as we continue to add scale. We believe these catalysts should result in a higher level of earnings this year, even with a modest level of balance sheet growth. And as always, we'll continue to operate the company with a long-term perspective.

The strength of the franchise and the balance sheet we've already built, we believe we can continue to capitalize on the attractive markets that we operate in to consistently add new clients, realize more operating leverage as we increase scale, generate profitable growth, and further enhance the value of our franchise. In the future, as we grow earnings and create value for shareholders, the improved currency we'll have from higher stock price will enable us to execute on additional M&A transactions that we believe will enhance shareholder value, just as our past transactions have done. With that, we're happy to take your questions. So, Valerie, go ahead and open up the call, please.

Operator

Thank you. Again, ladies and gentlemen, if you'd like to ask a question, please press star one one on your telephone. Again, to ask a question, please press star one one. One moment please, for our first question. Our first question comes from the line of Brett Rabatin of Hovde Group. Your line is open.

Brett Rabatin
Director of Research, Hovde Group

Hey, good morning, everyone.

Scott Wylie
Chairman and CEO, First Western Financial

Good morning, Brett.

Brett Rabatin
Director of Research, Hovde Group

Wanted just to start off on credit, and you talked a little bit about the $3.9 million that you added this quarter. You know, can you talk a little bit about you know, kind of what led to those moving to nonaccrual and just anything you're seeing in any particular industries?

Scott Wylie
Chairman and CEO, First Western Financial

You asking about the credit, or you asking about the credit trends across the platform?

Brett Rabatin
Director of Research, Hovde Group

I'm just asking about those two loans that I think are $3.9 million. Just, you know, what led to those going to?

Scott Wylie
Chairman and CEO, First Western Financial

Okay. Yeah, sure. So, one was a relatively small commercial loan, and the other was a construction loan that has substantial equity in it. Recent valuation of collateral showed it was well in excess of the loan. Both of those were downgraded for very specific reasons related to the borrowers. They aren't indicative of broader trends that we're seeing in the portfolio. This is reflective of what we've seen throughout our history, which is, you know, sometimes loans go into non-performing status, and they rarely result in a meaningful level of loss, and, due to our underwriting standards and our strong collateral and the multiple sources of repayment that we require.

Brett Rabatin
Director of Research, Hovde Group

Okay. And then on the four loans that you moved to nonaccrual last quarter that are related for $42 million, you know, how much of the $3.9 million provision was specifically related to those? And then, you know, any color on how much of that relationship. I know there's a commercial loan, a commercial, owner-occupied commercial real estate loan, a residential mortgage, and a, I think, a personal line of credit. You know, how much would be not covered by real estate?

Scott Wylie
Chairman and CEO, First Western Financial

I think a starting point on that has to be that relationship is currently the subject of ongoing litigation, which is out in the public realm through the courts.

Brett Rabatin
Director of Research, Hovde Group

Right.

Scott Wylie
Chairman and CEO, First Western Financial

Because of that, we shouldn't provide any additional detail. I think specifically on the question of the reserve this quarter we put up, it was substantially related to that relationship. And, you know, we think that the provision that we recorded is prudent and conservative based on everything we know as of now. We do continue to believe we have adequate collateral, and I mentioned that we've been working on updated appraisals, and all the appraisals have held up, including some that have increased significantly in a couple of cases.

Brett Rabatin
Director of Research, Hovde Group

Okay. Yeah, all the litigation, that seemed somewhat unusual. And then maybe just for clarity on the margin and, you know, kind of the pace from here, you referenced that you used some shorter-term funding sources this quarter. Can you maybe talk about just how you see the margin progressing in 2024? And, you know, then just, you know, for if the Fed's cutting 25, 100 basis points, what rate cuts would mean to the margin, as you see it?

Scott Wylie
Chairman and CEO, First Western Financial

Yeah, let me take a stab at that, David, and then if you wanna jump in and provide more, Brett, if you want more, just ask. But, you know, as I look at NIM as a starting point, and look for, you know, kind of trend and a bottoming out, I would tell you our last three months were apples to apples, 2.50% October, 2.35% November, 2.26% December. We were anticipating 2.33% for January, and that seems to be about where we are. 2.35% in February and 2.43% in February and March are kind of our internal forecasts. Again, who knows? As we talked about several times in our comments, you know, overall, the bank is liability sensitive.

We historically have tried to operate with a balanced balance sheet from an ALCO perspective, but right now, we are significantly liability sensitive. And so, you know, our estimate in, you know, sort of unprecedented conditions that we're in today is a 25 basis point decline, would produce something like $1 million annualized earnings improvement, revenue and earnings improvement. So those would be kind of the two data points I would point to from what we think we know today. Does that, David-

David Weber
CFO, First Western Financial

Yeah, that's totally fair.

Scott Wylie
Chairman and CEO, First Western Financial

Give a good start.

David Weber
CFO, First Western Financial

Yeah.

Brett Rabatin
Director of Research, Hovde Group

Okay. Yeah, that's really helpful. Yeah, that's, that's really helpful. I've got other questions, but I'll hop back in the queue. Thanks so much.

Scott Wylie
Chairman and CEO, First Western Financial

Yeah, thank you.

Operator

Thank you. One moment, please. Our next question comes from the line of Brady Gailey of KBW. Your line is open.

Brady Gailey
Managing Director, KBW

Hey, thanks. Good morning, guys.

Scott Wylie
Chairman and CEO, First Western Financial

Morning, Brady.

Brady Gailey
Managing Director, KBW

One more just on the reserve build. I mean, you know, taking the reserve up 18 basis points in a quarter is pretty notable. It sounds like that's driven by, you know, a specific reserve on this credit that where litigation is involved. Is that correct?

Scott Wylie
Chairman and CEO, First Western Financial

That is correct.

Brady Gailey
Managing Director, KBW

Okay. And I know you don't want to talk much about it, but just, just the facts on it. How, how big is that loan, and what type of loan is that, where the litigation is involved?

Scott Wylie
Chairman and CEO, First Western Financial

The relationship, which includes a number of loans, is a total of $53 million, and we participated out $11 million of that. So on our books, it's $42 million.

Brady Gailey
Managing Director, KBW

Okay. And the composition of those loans is what?

Scott Wylie
Chairman and CEO, First Western Financial

The composition of the loans?

Brady Gailey
Managing Director, KBW

Yeah, the several loans that make up the $42 million that's on y'all's balance sheet, there's C&I, CRE?

Scott Wylie
Chairman and CEO, First Western Financial

They're commercial loans that are secured with all that real estate collateral that we've talked about in the past.

Brady Gailey
Managing Director, KBW

Okay. All right. And then, you know, Scott, I heard you say that you're expecting a modest level of loan growth this year. I mean, should we interpret that as, you know, low single digit, or, or could it be better than that?

Scott Wylie
Chairman and CEO, First Western Financial

Let me check my crystal ball here. I think that, you know, for us, we don't think 2023... We're hoping 2024 is not another 2023. So, you know, we have historically found lots of opportunities to grow our types of loans with our types of clients, across our 19 offices. And, you know, I think that will be the future for us. I'm not sure if that's plays out entirely in 2024. One of the things we were thinking about in 2023 are, you know, we had a 114 basis point loan deposit ratio in October of 2022, and it's just really hard to grow loans when you're not sure, you know, where your deposit growth is going to come from to support that.

You know, a lot of our thinking in 2023 was, you know, let's grow deposits, I mean, back to, you know, get our loan-to-deposit ratio down where we have historically run it, which is kind of, you know, 90%-95%. I think what we've talked about on these calls is, you know, we would like to get that down to 100% by year-end 2023, which we did. You know, I think we were in a little bit of a chicken and egg problem in 2023, where we were saying, "We're not really going to grow loans, if we don't have the deposits to support it in-house.

And so, you know, let's focus on getting deposits in-house." You know, the other side of that, though, in the past, I've seen, you know, if you kind of shut off the loans spigot, it's hard to turn it back on. So, you know, tried to be mindful of that with our relationship bankers and, you know, support loan requests for loans that do fit well into our, you know, credit approach and our strategy and our type of client and whatnot. So, so long way around to saying, you know, we're planning on kind of mid-single-digit loan growth in 2024 because we don't know. And, you know, for us, that drives a guesstimate of mid-teen revenue growth.

If we can do what David was saying in terms of managing our operating expenses, which is, you know, if we grow mid-teen revenue growth, then maybe $20 million or so in operating expenses per quarter. If we did, you know, mid-single digit revenue growth, you know, maybe $19 million a quarter in operating expense. I mean, that's kind of how we're thinking about it, Brady, and I, I know that's not a very satisfying answer, but that's, I think the best you can do given the, the environment we're in.

Brady Gailey
Managing Director, KBW

No, I, I understand. That's, that's very helpful. Thank you, guys.

Operator

Thank you. One moment, please. Our next question comes from the line of Adam Butler of Piper Sandler. Your line is open.

Adam Butler
Assistant VP of Equity Research, Piper Sandler

Hey, good morning, everybody. This is Adam, on for Matthew Clark. If I could just touch, touch on the deposit side first. You guys had nice deposit growth during the quarter, and looks like the majority of it was based on time deposit growth. I was just curious if you could touch on the nature of that growth and the maturity of those deposits and what you put them on at?

Scott Wylie
Chairman and CEO, First Western Financial

Yeah. You know, Adam, just before we address that, there's, there's one more point I'd like to make about Brady's question, which I think was obvious, but in case it wasn't, I would just, follow through and make the point. I think that the more important measure for me of all those things I said, is what is the run rate EPS and what's happening there? And I think, you know, our core EPS run rate would improve, significantly with those conditions I described, the 15%-ish revenue growth and the expense growth we talked about, and gets us, by the end of the year, into a earnings position well above where we were in 2022 and 2023 on a run rate basis. So I just think, that's an important conclusion, Brady, of what you specifically asked about.

So, sorry to take a detour there, Adam, but let's go to your question about deposits. And, you know, I think the increase that we put on in deposits in the fourth quarter, some of them were non-interest-bearing. We actually grew DDAs, I think, for the first time in a year, so that felt good. Of the CDs, I think we added about $49 million in three-month deposits, $45 million in six-month deposits, and $7 million in nine-month deposits during Q4. So those would roll over appropriately, you know, roll off over the course of the year and give us the opportunity to reprice those.

As we talked about, either because rates are falling or because markets are normalizing, and we talked about that several times in our comments because, you know, historically, we have been able to grow kind of core deposits with clients pretty effectively. You know, for example, as we've tripled the balance sheet since our IPO. And I just think that 2023 was this abnormal environment that I don't think it's going to continue forever. It may continue some into 2024, but I don't think it's going to continue forever. So, I do expect we'll have the opportunity to refinance those higher cost deposits as they roll off in 2024.

Adam Butler
Assistant VP of Equity Research, Piper Sandler

Okay. I appreciate the color there, and I failed to mention the increase in non-interest bearing, but I was getting there. It was nice to see that too. And I was just going to just looking at overall deposit flows. Given your guide for potentially mid-single-digit loan growth, are you thinking kind of the same in deposit growth and keeping that loan to deposit near the 100% range, or has that guidance changed on your end? Thanks.

Scott Wylie
Chairman and CEO, First Western Financial

No, I think we would like to see it trend over time back to our historic numbers in the low to mid-90s. I think that's where we feel comfortable. I would tell you another data point that helps the argument or, you know, our hope that we bottomed out on NIM is our spot rate for deposits at 3.31 was December 31st, I mean, was 3.31%. So, you know, we're seeing that increase of moderate as we go through the fourth quarter.

Adam Butler
Assistant VP of Equity Research, Piper Sandler

Yep, that's great. That's great to see. Those were my questions. I appreciate the time. Thanks.

Scott Wylie
Chairman and CEO, First Western Financial

Good. Yeah. Thank you, Adam.

Operator

Thank you. One moment, please. Our next question comes from the line of Bill Dezellem of Tieton Capital Management. Sir, your line is open. Pardon me-

Bill Dezellem
Founder, CIO, and President of Tieton Capital Management, Tieton Capital Management

Is that Bill Dezellem?

Operator

Yes, your line is open.

Bill Dezellem
Founder, CIO, and President of Tieton Capital Management, Tieton Capital Management

Thank you. So, two questions. First of all, relative to a comment that you made in the press release, are you seeing an increase in loan demand now, or was the press release simply trying to relay that you are ready when that does happen?

Scott Wylie
Chairman and CEO, First Western Financial

Yeah, I'm not sure, Bill. I think our loan demand definitely came down from our type of borrowers when rates spiked, and I think people have come back some. And so in that sense, it's probably improved. Our pipelines at the end of Q4 are actually down from the end of Q3, but I think some of that is this kind of pressure we put on our relationship bankers to focus on deposits over straight up loans. I also think that, you know, we saw, let's say, a year ago and probably six months ago, banks doing kind of unreasonable loan terms and rates. And I would say we see a lot less of that now. Although in January, we have heard a couple of anecdotes about, you know, kind of pricing that we would never do.

I assume that's, you know, some of these banks that are looking to grow in our markets, that are, you know, assuming that we're gonna see big Fed rate cuts and rates come down and that their lower loan price is gonna make sense. But, you know, there's a number of dynamics in place there. You know, my underlying conclusion from all that is we have tiny market share in all of our markets, and we're in a lot of really attractive growth markets. And so I think to the extent we want to grow loans, we're going to be able to grow loans. And I think some number in the mid-single digits, you know, seems very achievable to me for this year.

Bill Dezellem
Founder, CIO, and President of Tieton Capital Management, Tieton Capital Management

Okay, that's helpful. And you may have just answered my follow-up question to that is, as you think about running the bank and that you probably have seen your loan pipeline decrease really because of the directive or initiatives that you've had in place to focus on deposits, does that lead you to change anything in terms of, of the direction that you're asking bankers to go? Or are you still in the same holding pattern that maybe you would have been last quarter?

Scott Wylie
Chairman and CEO, First Western Financial

No, I, I felt like we were in a little bit of a chicken and egg problem in Q3, where, you know, we're telling our bankers to focus on relationships that bring deposits and loans, but don't lead with loans. And, you know, frankly, a lot of times the relationships you want, you do lead with loans, and you bring deposits with it. And so, you know, by getting our loan deposit ratio down to 100, I feel like that frees us up out of the chicken and egg problem, and we can go out and focus on, the kind of relationships that we want.

I would tell you also, though, I feel like this second half of the year 2023 gave us an opportunity to really talk to our people about, you know, our type of client and focusing on those kind of people that we can really do a range of services for. I mean, I was in a new business call last week where, you know, we met with this couple that had a business and, you know, they're just gonna benefit from all the different things we do. And if you look at our top 10 clients in any office, it's the same story in every one of them, where they have six or eight or 10 products with us.

So I think just really helping our people focus on, you know, our type of client with our types of credits and our types of relationships that include, you know, deposits, loan, treasury management, risk management, planning, trust, investment management, succession planning, all that kind of stuff. I mean, that's what we're really good at, and that's, I think, where we've had the opportunity to refocus people. And I think that'll benefit us in 2024. I think that that'll be a good thing for us.

Bill Dezellem
Founder, CIO, and President of Tieton Capital Management, Tieton Capital Management

Great. Thank you, Scott. And I am gonna ask one question relative to the large borrower that went bad last into Q3. You mentioned that you put a provision in place on some of those loans. So my question is, if you were to have more success, say, if you took a loan over and sold it at a premium, that would also apply to offset these other loans that you may come in a bit under. Is that correct, or is there... Again, and I guess secondarily, is there any cross reciprocity between the loans as collateral that comes into play, that could make your reserving or provisioning conservative that way?

Scott Wylie
Chairman and CEO, First Western Financial

Yeah. You know, with the litigation, I want to be really careful what we say here, but if the question is, are the loans cross-collateralized? The answer to that is yes.

Bill Dezellem
Founder, CIO, and President of Tieton Capital Management, Tieton Capital Management

Great. I'll leave it at that and keep, keep it easy for you. Thank you.

Scott Wylie
Chairman and CEO, First Western Financial

Yep. Thank you, Bill.

Operator

Thank you. One moment, please. Our next question comes from the line of Brett Rabatin of Hovde Group. Your line is open.

Brett Rabatin
Director of Research, Hovde Group

Hey, just a couple follow-ups. I guess first, did I hear it correct on the, on the expenses? If you have mid-teen revenue growth, the guidance is 19.5-20.5, and if it's single digits, then it's 18.5-19.5, kind of quarterly pace. Were those the right numbers?

Scott Wylie
Chairman and CEO, First Western Financial

Correct. Yep.

Brett Rabatin
Director of Research, Hovde Group

Okay. And does that kind of mean that the difference would be kind of the bonus or incentive comp that folks would get, you know, for hitting certain targets? Or what the, can you talk maybe a little bit more about that differentiation?

Scott Wylie
Chairman and CEO, First Western Financial

The vast majority of it is, incentive comp or career related, yes.

Brett Rabatin
Director of Research, Hovde Group

Okay. And then, you know, Scott, as I think about mortgage, you know, obviously it, it's tough to know what rates do, but it feels like people are getting more used to higher mortgage rates. And so I was just thinking about the mortgage production from here and, you know, potential revenue in 2024. I know it's, I know it's tough to predict, but, you know, I would assume that we'd see a meaningful pickup in activity and, and income related to that as we get into the second quarter. Is that fair, or do you see kind of the challenges remaining for production and overall revenue for that piece of the business?

Scott Wylie
Chairman and CEO, First Western Financial

Well, we come in every morning and hope for an uptick, and, you know, it's hard, of course, in December and January, which are slow months. But do you want to address that, Julie?

Julie Courkamp
COO, First Western Financial

Yeah, I would kind of say we're hoping for an uptick. We're planning for an uptick, but it will continue to be challenging, regardless. There is, in addition to the rate environment, just the supply is still kind of low in our core markets as well. We're working very hard to find new production avenues, so, you know, new MLOs, we've been adding those over the course of the last couple of quarters, have some good ones in the pipeline. That's another way we're looking at, or the major way we're looking at increasing our production.

But, I think we foresee it to be a bit of a challenge for the next several months and then are hoping for seasonality coming into the spring and summer months, as well as rate environment improvement and consumer sentiment, frankly, changing a little bit, to give us a little bit of a boost into the summer and fall months.

Scott Wylie
Chairman and CEO, First Western Financial

Yeah, we're seeing house prices flat to coming down in, in our higher-end markets, and we're seeing, you know, the time on market extend. So all that stuff sounds like, you know, late cycle recovery potential. And then, you know, we see rates come down and, and of course, you know, mortgage rates are generally tied more to the bond values that we've seen over the last 6 months and Fed funds. So, you could imagine a better year this year for mortgages than what we saw last year, which was pretty hideous.

Julie Courkamp
COO, First Western Financial

And then I would tell you, we continue to rationalize expenses in that area as much as possible and share resources and do the things that we can do to keep managing expenses as well.

Scott Wylie
Chairman and CEO, First Western Financial

We've loaned some of the people out to other areas-

Julie Courkamp
COO, First Western Financial

Yes.

Scott Wylie
Chairman and CEO, First Western Financial

that sort of thing, but I'm trying to cut our production capability.

Julie Courkamp
COO, First Western Financial

Correct.

Brett Rabatin
Director of Research, Hovde Group

Okay. And maybe just one last one. You know, in your prepared commentary, Scott, you, you talked about M&A, and I guess I was a little surprised, just kind of given, you know, where the stock is, it would seem like that'd be, it'd be tougher. I, I kind of thought you might talk more about maybe share repurchases than, than M&A, but, you know, any additional color around M&A, and just, are, are you having discussions with folks? You know, what, what, what do you think is the outlook for, for you guys from an M&A perspective? I know you've been acquisitive in the past.

Scott Wylie
Chairman and CEO, First Western Financial

Yeah. So, you know, what works well for us is courtships that lead to partnerships. And so, you know, the fact that our stock is at 80% or so of tangible book value, I mean, we don't believe that makes sense, and that's not really where it's going to be. It was at $33 a year and a half ago. So I do think if we can demonstrate some of the things we've been talking about on this call today, that there is some upside there. And then, you know, as the courtships are proceeding, you know, that would give us the currency that we would want to do an M&A. But, you know, we're always looking, and we're opportunistic. We're working on relationships, but we're going to be conservative and disciplined.

Your comment is absolutely right. We're not going to do anything with our stock at $18, I don't think, and or $17, wherever it is now. And you know, doesn't mean we shouldn't keep working on it.

Brett Rabatin
Director of Research, Hovde Group

Okay, fair enough. Appreciate all the color. Thanks.

Operator

Thank you. I'm showing no further questions at this time. I'd like to turn the call back over to Scott Wylie for any closing remarks.

Scott Wylie
Chairman and CEO, First Western Financial

Yeah. Well, thank you again, Bailey. I'd just like to wrap up with some overall comments from our conversation today. You know, our focus on client relationships got us through 2023 with positive earnings, with deposit growth, loan growth, increased tangible book value per share, in spite of the CECL negative impact on tangible book value. We reduced our operating expenses, we reduced our loan-to-deposit ratio from a peak of 114 in 2022, down to just over 100% at year-end. Our NIM appears to have bottomed out. Our AUM showed some nice growth. Our capital ratios improved. You know, our increased NPL should work out in 2024 as we continued our 40-quarter streak of essentially 0% charge-offs last year.

With 2023 behind us and entering our 20th year, in 2024 here, we opened the doors in March 17, 2004. Yeah, we're cautiously optimistic about our ability to grow revenues and therefore, earnings nicely in 2024 and beyond. We feel that relatively modest asset growth with improved margins and improved fees, can once again deliver the kind of strong operating leverage that we've seen since our 2018 IPO. I really appreciate everybody taking the time to dial in and, speak with us this morning. We sure appreciate the support for First Western. Have a great day.

Operator

Thank you. Ladies and gentlemen, this does conclude today's conference. Thank you all for participating. You may now disconnect. Have a great day.

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