The PNC Financial Services Group, Inc. (PNC)
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Earnings Call: Q4 2018

Jan 16, 2019

Operator

Good morning. My name is Carlos, and I will be your conference operator today. At this time, I would like to welcome everyone to The PNC Financial Services Group earnings conference call. All lines have been placed on mute to prevent any background noise. After the speaker's remarks, there will be a question and answer session. If you would like to ask a question during this time, simply press the number one, followed by the number four on your telephone keypad. If you would like to withdraw your question, please press the one and then the number three on your telephone keypad. As a reminder, this call is being recorded. I would now like to turn the call over to the Director of Investor Relations, Mr. Bryan Gill. Sir, please go ahead.

Bryan Gill
Director of Investor Relations, The PNC Financial Services Group

Well, thank you. Good morning, everyone. Welcome to today's conference call for The PNC Financial Services Group. Participating on this call are PNC's Chairman, President, and CEO, Bill Demchak, and Rob Reilly, Executive Vice President and CFO. Today's presentation contains forward-looking information. Cautionary statements about this information, as well as reconciliations of non-GAAP financial measures, are included in today's earnings release materials, as well as our SEC filings and other investor materials. These materials are available on our corporate website, pnc.com, under Investor Relations. These statements speak only as of January 16th, 2019, and PNC undertakes no obligation to update them. I'd like to turn the call over to Bill Demchak.

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

Thanks, Bryan. Good morning, everybody. Today, we reported full year 2018 results with net income of $5.3 billion, or $10.71 per diluted common share. This strong year for PNC was capped by another solid quarter. You saw that we reported fourth quarter net income of $1.4 billion, or $2.75 per diluted share. We grew loans, deposits, and net interest income in the quarter. We controlled expenses. While our provision increased, reflecting loan growth, and Rob will talk more about this in a second, credit quality remained very strong for the quarter. Non-interest income for the quarter was down, but largely due to asset management revenue driven by lower earnings from our equity investment in BlackRock. The decline includes a charge that flows through to PNC related to BlackRock's restructuring charge that I'm sure you saw on their call this morning.

Pulling back to look at the year, 2018 was successful for PNC. I want to thank all of our employees for their continued hard work, as well as our clients for their ongoing trust in us. For the full year, we achieved record total revenue. Net interest income and non-interest income were up. We generated positive operating leverage for the year. We continued to manage expenses well, even as we invested pretty heavily into our businesses and our people, even improving our efficiency ratio through the year. We grew loans and deposits and expanded the reach of our franchise, both through our middle market expansion, you saw we moved into, in 2018, into Denver, Houston, and Nashville, also through our successful launch of our national digital retail strategy. Finally, we returned $4.4 billion in capital to our shareholders through repurchases and dividends.

By the way, since we began repurchasing shares in 2014, we've returned more than $16 billion in total capital through dividends and share repurchases, and our total share count has actually decreased 14%, from 533 million- 457 million shares. As we enter 2019, despite the recent market volatility, yield curve inversion, political and trade tensions, we don't think we're headed towards a recession. Consumer confidence remains high, and it's going to provide support for consumer spending, which accounts, as you know, for over 65% of domestic GDP. Both services and manufacturing ISM surveys remain at expansionary levels, although admittedly off the recent highs, and our corporate clients, as we talk to them, remain largely bullish.

Of course, all this could change if, for example, the government shutdown persists for a longer period of time, or disagreements with China on trade aren't sorted out, and the impact currently being felt by large multinationals starts to trickle down to the broader economy. We don't think that's going to be the case. Instead, we see an economy growing at over 2.5% and healthy loan demand as the repricing of the risk in the capital markets drives business back to the banks. In this environment, we believe we can continue to establish new customer relationships, particularly as we keep broadening the reach of our brand. We also believe we can deepen relationships with our existing clients by delivering a superior banking and investing experience alongside the innovative products we've been bringing to market to help our customers achieve their financial goals.

Furthermore, we'll continue the path of risk and expense management that has enabled us to perform through the cycle, creating long-term value for our investors through time. We've got a lot of opportunities in front of us to grow the company responsibly, simply by continuing to execute on our strategic priorities in 2019, and we are excited about the year ahead. With that, I'm going to turn it over to Rob, who's going to run you through the results in more detail, and share our guidance for this year, and then we'll be happy to answer any questions. Rob?

Rob Reilly
EVP and CFO, The PNC Financial Services Group

Yeah. Great. Thanks, Bill, and good morning, everyone. As Bill just mentioned, we reported full-year net income of $5.3 billion, or $10.71 per diluted common share, and fourth quarter net income was $1.4 billion, or $2.75 per diluted common share. Our balance sheet is on slide four and is presented on an average basis. Total loans grew $2.6 billion, or 1%, to $226 billion in the fourth quarter compared to the third quarter. Growth compared to the fourth quarter of 2017 was $4.8 billion, or 2%.

Investment securities of $82.1 billion increased $1.4 billion, or 2% linked quarter, and $7.9 billion, or 11%, compared to the same quarter a year ago. Purchases were primarily U.S. Treasuries and residential mortgage-backed securities. Our cash balances at the Fed averaged $16.4 billion for the fourth quarter, down $2.4 billion linked quarter and $8.9 billion year- over- year. Spot cash balances at the Fed were $10.5 billion at December 31, as we opportunistically invested cash and resale agreements at year-end. Deposits were up 2% on both a linked quarter and year- over- year basis. As of December 31st, 2018, our Basel III Common Equity Tier 1 ratio was estimated to be 9.6%, up from 9.3% at September 30. For the full year 2018, we returned $4.4 billion of capital to shareholders.

This represented a 22% increase over the prior year and was comprised of $1.6 billion in common dividends and $2.8 billion in share repurchases, which included repurchases under our recently increased authorization. Our return on average assets for the fourth quarter was 1.4%. Our return on average common equity was 11.83%, and our return on tangible common equity was 15.09%. Our tangible book value was $75.42 per common share as of December 31st, an increase of 3% compared to September 30. Slide five shows our loans and deposits in more detail. Average loans grew $2.6 billion, or 1% linked quarter, and $4.8 billion, or 2%, compared to the fourth quarter last year. Average commercial lending balances increased $2.3 billion linked quarter. This reflects an increase in multifamily agency warehouse lending, corporate banking, business credit, and equipment finance businesses.

If we think about our C&IB loan portfolio in three categories, secured lending, commercial real estate, and traditional cash flow, our growth continues to be driven by the secured lending business, which comprises approximately 1/3 of our portfolio. During the fourth quarter, the secured lending businesses, which we define as asset-backed, equipment finance, and business credit, grew 4% linked quarter and 12% year- over- year. The 2nd category, commercial real estate, excluding our multifamily agency warehouse lending, declined approximately 1%. The third category, traditional cash flow, balances were relatively flat. On the consumer side, balances increased by approximately $300 million linked quarter and $1.1 billion year- over- year. This was the sixth consecutive quarter that our average consumer portfolio grew. We had growth in residential mortgage, credit card, auto, and unsecured installment loans, while home equity and education lending continued to decline.

Deposits increased $4 billion, or 2%, to $267 billion in the fourth quarter compared with the third quarter. Growth was largely in commercial deposits related to typical seasonality and, as expected, was primarily in interest-bearing accounts. Consumer deposits remained stable linked quarter. Compared to the same quarter a year ago, total deposits increased by $5 billion, or 2%, reflecting growth in both consumer and commercial balances. Our overall cumulative deposit beta increased in the fourth quarter, driven by both commercial and consumer. The cumulative commercial beta is effectively at our stated level, and our cumulative consumer beta increased 1% from the third quarter to 14% and remains below our stated level of 38%. As you can see on slide six, full year 2018 revenue was a record $17.1 billion, up $803 million, or 5%.

Net interest income increased by $613 million, or 7%, and non-interest income grew by $190 million, or 3%, reflecting higher interest rates and overall business growth. As a reminder, 2017 non-interest expense included significant items totaling approximately $500 million. Excluding these items, full-year non-interest expense increased, reflecting deliberate investment in our businesses, technology, and people. For the fourth quarter, expenses declined linked-quarter by $31 million, or 1%. Full-year provision of $408 million decreased by $33 million compared to 2017, and provision for credit losses in the fourth quarter increased $60 million- $148 million. Let's discuss the key drivers of this performance in more detail. Turning to slide seven. Full year 2018 net interest income was $9.7 billion, a record for PNC.

Net interest income for 2018 increased $613 million, or 7%, compared with 2017, as higher earning asset yields and balances were partially offset by higher funding costs. Our net interest margin increased in 2018 to 2.97%, up 10 basis points compared to 2017. For the fourth quarter, our net interest margin was 2.96%, a decline of 3 basis points linked-quarter. The 3 basis point decline was due to a fourth quarter refinement of the calculation of average other interest-earning assets, which resulted from automating certain operational processes during the quarter. As a result, average other interest-earning assets increased by an immaterial amount, and net interest income was unaffected, impacting NIM accordingly. Turning to slide eight. Full-year non-interest income was up $190 million, or 3%, and included a $32 million decline in the fourth quarter compared to the third quarter.

Importantly, we continue to execute on our strategies to grow our fee businesses across our franchise, those efforts helped to drive record fee income in 2018 of $6.2 billion. Taking a more detailed look at the performance in each of our fee categories. Asset management fees declined $117 million, or 6%, for the full year. 2017 included a $254 million flow-through benefit from tax legislation as a result of our equity investment in BlackRock. Excluding this benefit, asset management fees were up $137 million, or 8%. However, on a linked-quarter basis, asset management fees declined $58 million, driven by $47 million in lower earnings from PNC's investment in BlackRock, including a $10 million flow-through impact related to BlackRock's recently announced restructuring charge. PNC's asset management fees also declined linked-quarter, primarily driven by lower average equity markets.

Consumer services fees grew $87 million, or 6%, for the full year, driven by higher debit card activity, brokerage fees, and credit card activity, net of rewards. Compared to the third quarter, consumer services fees increased by $10 million, or 3%. Corporate services fees increased $107 million, or 6%, for the full year, reflecting higher treasury management and M&A advisory fees. Linked-quarter corporate services fees grew by $3 million, or 1%, including higher loan syndication fees. Residential mortgage non-interest income declined in both full-year and linked-quarter comparisons, as volumes and margins remain challenged. The linked-quarter decline was driven by a $19 million negative adjustment for residential mortgage servicing rights valuation in the fourth quarter, compared with no adjustment in the third quarter. Service charges on deposits increased 3%, both linked-quarter and full year, reflecting increased customer activity and product enhancements.

Other non-interest income was $325 million for the fourth quarter and included a $42 million benefit from Visa derivative adjustments, primarily related to the change in Visa's share price during the quarter. Turning to slide nine, our full-year 2018 expenses were $10.3 billion compared to $10.4 billion in 2017. As I previously mentioned, 2017 included approximately $500 million of significant items impacting the year-over-year comparison. Taking a look at the fourth quarter, expenses declined $31 million, or 1%, compared with the third quarter. Lower personnel expense and the elimination of the $36 million quarterly FDIC surcharge assessment more than offset seasonal increases in occupancy and equipment and higher digital marketing expense. Our efficiency ratio for the fourth quarter was 59% and 60% for the full year 2018, the lowest in several years. Expense management continues to be a focus for us, and we remain disciplined in our overall approach.

As you know, we had a 2018 goal of $250 million in cost savings through our continuous improvement program. We successfully completed actions to achieve that goal. For 2019, we've increased our annual CIP target by $50 million - $300 million. Our credit quality metrics are presented on slide 10 and remained strong. Full-year provision for loan losses totaled $408 million, down from $441 million in 2017. Net charge-offs also declined from $457 million in 2017 to $420 million in 2018. For 2018, reserves to total loans declined slightly to 1.16% from 1.18%. On a linked-quarter basis, provision increased $60 million in the fourth quarter due to growth in both commercial and consumer loans, as well as the impact of a handful of specific loan reserves in the commercial portfolio.

As we've highlighted in the past, given the absolute low levels of provision relative to the size of the loan portfolios, we're likely to experience some volatility quarter-over-quarter as the timing of specific reserves or specific releases is not uniform, but does tend to level out when viewed on a full-year basis. Importantly, we're not seeing any broad trends within these specific reserves that would indicate potentially significant deterioration. Non-performing loans were down $171 million, or 9%, compared to December 31st, 2017, with declines in both commercial and consumer loans. Year-over-year total delinquencies were down $35 million, or 2%. As you can see on the slide, these credit metrics have continued to improve over the last five years to very low levels. In summary, PNC reported a successful 2018. We're well-positioned for 2019.

Looking ahead to the rest of the year, we expect continued steady growth in GDP. We now expect one increase of 25 basis points in short-term interest rates this year, occurring in September. Based on these assumptions, our full-year 2019 guidance, compared to full-year 2018 results, is as follows. We expect loan growth to be in the range of 3%-4%. We expect revenue growth in the upper end of the low single-digit range. We expect expense growth in the lower end of the low single-digit range. We expect our effective tax rate to be approximately 17%. Based on this guidance, we believe we will continue to deliver positive operating leverage in 2019. Looking at the first quarter of 2019 compared to fourth quarter 2018 results, we expect loans to be stable. We expect total net interest income to be stable, reflecting two fewer days in the quarter.

We expect fee income to be down low single digits. We expect other non-interest income to be between $275 and $325 million, excluding net securities and Visa activity. We expect expenses to be stable, and we expect provision to be between $125 and $175 million. With that, Bill and I are ready to take your questions.

Operator

Thank you. At this time, if you would like to ask a question, please press the number one followed by the number four on your telephone keypad. Please hold while we compile the Q&A roster. Our first question comes from the line of John McDonald with Bernstein. Please proceed with your question.

John McDonald
Analyst, Bernstein

Hi. Good morning, guys.

Rob Reilly
EVP and CFO, The PNC Financial Services Group

Hey, John.

John McDonald
Analyst, Bernstein

Just wondering if you could drill down a little bit in terms of what you're seeing in terms of credit quality. Understanding, obviously, we're coming off a really good credit performance the last couple of years for you and the industry. Just kind of wondering what in your models drove the increase in provision this quarter and for a slightly higher rate of provisioning called for in the first quarter. How much of that is driven by growth and how much by changes in credit quality of the early indicators that you see in your models?

Rob Reilly
EVP and CFO, The PNC Financial Services Group

Hey, John. This is Rob. Yep. A couple of things on that. Again, just to reiterate what I just said and Bill mentioned, credit quality is really strong by virtually every measure. Charge-offs down, NPAs down, delinquencies down year-over-year. That hasn't changed. In regard to the provision for the fourth quarter, I chalk that up to growth and also some of these specific names or these handful of names that we had. When you take a look at our total 2018 provision of $400 million down year-over-year, we're bouncing off some pretty low levels. That explains the fourth quarter of 2018. For the first quarter of 2019 going forward, a couple of things. One, again, credit quality we see as good. We don't see any broad trends in any asset categories that would suggest substantial deterioration that I mentioned.

We do see growth.

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

Frankly, any deterioration.

Rob Reilly
EVP and CFO, The PNC Financial Services Group

Yeah. We do.

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

You use the word substantial.

Rob Reilly
EVP and CFO, The PNC Financial Services Group

Yeah.

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

John, we had four commercial credits go NPA in the fourth quarter, and they were all completely idiosyncratic, associated with strange things.

Rob Reilly
EVP and CFO, The PNC Financial Services Group

I think that's right.

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

Nothing kind of based on the broader economy. Even in consumer, where there's been a slight tick up in auto, that's still going back to the hurricane damage. There's really nothing there.

Rob Reilly
EVP and CFO, The PNC Financial Services Group

No, I think that is right.

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

Yeah.

Rob Reilly
EVP and CFO, The PNC Financial Services Group

Just to complete that thought on the first quarter, and Bill mentioned it, commercial is so low. Total charge-offs on our commercial portfolio in 2018 were $25 million on a $150 billion portfolio. At some point, that's got to come up a bit.

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

Yeah.

Rob Reilly
EVP and CFO, The PNC Financial Services Group

It's gradual, that recovery.

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

The short answer to your question on the guidance for the first quarter is we don't see anything. It just can't stay that low.

Rob Reilly
EVP and CFO, The PNC Financial Services Group

That's my point.

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

Forever.

Rob Reilly
EVP and CFO, The PNC Financial Services Group

Right.

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

We kind of tell you a slightly higher number.

Rob Reilly
EVP and CFO, The PNC Financial Services Group

A gradual.

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

On the back of the fact that everybody's talking about a slightly weaker economy. We don't see anything today that says that's true.

John McDonald
Analyst, Bernstein

Okay. Got it. That's really helpful. In terms of the revenue outlook, you've given an outlook on revenues for 2019, upper end of low single digits. Just kind of wondering what your confidence level on the revenue outlook, maybe how you see it split a little bit between NII and fees, and where do you enter the year with good revenue momentum and tailwinds, and where might the revenue outlook be a little more challenging? Thanks.

Rob Reilly
EVP and CFO, The PNC Financial Services Group

Sure. Our guidance calls for revenue of the upper end of low single digits, which is connected to our loan outlook, which is 3%-4% growth. You can sort of do the math in terms of the fee guidance being up low single digits or on the lower end. We do see, in terms of the contribution to revenue, more of that growth coming from NII versus the fees, but growth in the fees.

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

Yeah. Absent the impact of BlackRock, we had a great year this year on fees, a lot of it in corporate services that depending on what market activity is could be a little bit weaker into next year. The other thing is, just in the forecast, we have included, in effect, the market's expectation on BlackRock inside of our fee line. That's causing that to be somewhat subdued versus our own internal growth.

John McDonald
Analyst, Bernstein

Okay. In terms of the net interest income, Rob, do you see that growing kind of in line with the loan growth?

Rob Reilly
EVP and CFO, The PNC Financial Services Group

Yeah.

John McDonald
Analyst, Bernstein

You've got some puts and takes around the NIM, obviously,

Rob Reilly
EVP and CFO, The PNC Financial Services Group

Yeah.

John McDonald
Analyst, Bernstein

Pretty much in line with loan growth?

Rob Reilly
EVP and CFO, The PNC Financial Services Group

Yeah, that's right, John.

John McDonald
Analyst, Bernstein

Okay. Thank you.

Operator

Our next question comes from the line of John Pancari with Evercore. Please go ahead.

John Pancari
Analyst, Evercore

Morning.

Rob Reilly
EVP and CFO, The PNC Financial Services Group

Hey. Morning, John.

John Pancari
Analyst, Evercore

Also on the credit front, the reserve came out around 116 basis points. Is that a fair level to assume where it holds through the year if we don't see a material change in credit? Also, I know you indicated a handful of commercial names that impacted the number or your expectation for provisioning here. Does that mean that provision range of 125-175 could come down beyond the first quarter as we move through 2019? Do you think it stays there?

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

That's why we give you a range.

Rob Reilly
EVP and CFO, The PNC Financial Services Group

That's right. That's the range. Yeah. They're pretty small ranges in terms of the keyword is gradual. We don't see major shifts. I think in terms of the reserve ratio, I think we're adequately reserved, and I see that as being fairly stable.

John Pancari
Analyst, Evercore

Okay. All right. Got it.

Rob Reilly
EVP and CFO, The PNC Financial Services Group

Yeah.

John Pancari
Analyst, Evercore

When you look at margin, excluding the 3 basis point impact of that-

Rob Reilly
EVP and CFO, The PNC Financial Services Group

Yeah.

John Pancari
Analyst, Evercore

process change, it was still flat despite still the ongoing Fed hike. Can you comment on your asset sensitivity here? What type of progression does the margin have if we see your rate assumption of one hike in 2019 play out? How do we think about the margin through 2019? If the Fed stops and we don't get that hike, do we get some incremental expansion here in the near term, or is it flat to down?

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

You embedded a whole bunch of different issues into that question. In terms of asset sensitivity, we remain asset sensitive. That could play out and will play out in NII, as you see in our guidance, may or may not play out in NIM. You have to kind of separate the two. We've never really managed the company to NIM. All that said, the momentum that we've had on net interest margin, and the industry's had on the back of fairly predictable rate hikes, is going to slow down. My best guess is our NIM, not our net interest income, is going to bounce around current levels through the course of the year. I would tell you that this quarter, it doesn't change income, but we had the issue on average earning assets. We had some hedge ineffectiveness that went against us.

We had a lower swaps balance. We had a whole bunch of things that have nothing to do with economics that impact that number, that could have easily printed the other way. I don't think you're going to see a big pickup from us or anybody else going forward. It's not related to asset sensitivity. It's related to just rise in rates in the short end. I'm not worried about that. I think as we said, we'll continue to see growth in NII.

Rob Reilly
EVP and CFO, The PNC Financial Services Group

We don't provide NIM guidance, but to just reiterate Bill's point, we'd expect this to be the range. Where we are now is what our current range expectations are for the short term.

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

Yeah. The 296.

Rob Reilly
EVP and CFO, The PNC Financial Services Group

The 296, yeah.

John Pancari
Analyst, Evercore

Right. Okay, got it. Thank you.

Operator

Our next question comes from the line of Gerard Cassidy with RBC. Please go ahead.

Gerard Cassidy
Analyst, RBC

Good morning, guys.

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

Hey, Gerard.

Gerard Cassidy
Analyst, RBC

I apologize if you touched on this. There's multiple conference calls going on, as you know.

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

Sure.

Gerard Cassidy
Analyst, RBC

How is the competition on the C&I side? If you could compare it throughout 2018, did it ease up at all in the fourth quarter as the shadow banking industry, if you will, ran into difficulties, or was it as tough as ever? If you could give us some color there on the C&I competition.

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

I think what you're going after here is did the crack in credit spreads in the capital markets impact and offer opportunity to the banks. The answer to that is yes. What banks are willing to do on the lending side has backed off at this point in terms of where they'd underwrite and syndicate, and you've seen some people have run into some hung deals. That doesn't play into our model that much because we're not really in the leverage lending business. What has happened though is the clients who are kind of, I call them the five Bs. They use banks and they also use the bond markets. They're coming back to banks as the price differential has kind of moved in favor of banks and the bond market has, at least thus far, not really opened up for them. We see that benefit.

As it relates to head-to-head bank competition on a traditional bank name in middle market cash flow, it's still brutal. That hasn't changed. Maybe the simplest way to answer the question is bank-to-bank competition is still fierce. Bank-to-capital market competition has moved in favor of banks.

Gerard Cassidy
Analyst, RBC

Very good. To follow up on that, if you take recession off the table, I don't think anybody believes we're going to have a recession in 2019. If you take that off the table and some episodic global risk build, when you guys look at your business for this year, what are the risks that you're focusing in on to make sure that you're not caught by these risks, hurting earnings or revenues?

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

Yeah. We've done a look at who might be impacted by tariffs both directly and trickle down, and we actually have specific reserves against that inside of our credit book today. By and large, we serve the domestic economy. The domestic economy, you've heard me say this before, is really strong and our clients remain strong. Now, they ultimately can be impacted, obviously, by the global economy and by the trickle-down effect of some of the troubles the larger multinationals face because of the global economy. Thus far, we don't see it. At the margin, if the worst case happens, we won't have any concentrated impact as it relates to industries or businesses we cover. We will simply be impacted as a function of the impact you'd expect from a slower economy broadly defined.

Gerard Cassidy
Analyst, RBC

Great. Appreciate the color. Thank you.

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

Yeah, sure.

Operator

Our next question comes from the line of Ken Usdin with Jefferies. Please go ahead.

Ken Usdin
Analyst, Jefferies

Hi, good morning. Thanks, guys. I guess a question on the deposit side. You continue to have really good overall growth, and obviously the deposit cost has been going up. Can you just talk through just the deposit competition side, and given your view of just one hike this year. How do you anticipate the deposit competition to evolve in this presumably slower than previously anticipated rate cycle?

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

It varies by what we're trying to do. On our national digital strategy, we're playing principally against the online banks, and we're all paying largely a, at market money market rate. I think that continues. It's interesting, our retail beta this quarter actually was less than it was in the third quarter.

Ken Usdin
Analyst, Jefferies

Okay.

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

That'll kind of bounce around as we go through the year. We're not seeing, at least thus far, massive competition for traditional deposits. We continue to pull deposits from, as does the industry, flows from smaller banks to larger banks, and I think that's rate independent, that service is dependent, and I think that trend continues. You have this whole overlay of the continued shrinkage of the Fed balance sheet, which draws cash out of the system. There's a lot of factors in there. I don't see a massive shift through 2019 and the trends that we've seen thus far. Through time, you will see greater portions of our total deposits coming from the online channel, which of course will-

Ken Usdin
Analyst, Jefferies

Right.

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

change our beta. Today, it's such a small number, it doesn't really impact it.

Ken Usdin
Analyst, Jefferies

Yep. Maybe as a follow-up, can you just flush out just the progress you're making on that national strategy and the type of growth that you're seeing from the new markets and the new endeavor?

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

Yeah.

Rob Reilly
EVP and CFO, The PNC Financial Services Group

Well, sure. On the consumer side, we also have expansion markets on the commercial side, on the consumer side, it's going well, exceeding our expectations. We've been at it now just for over three months. Balances continue to grow across a lot of geographies, and 85% of those new accounts, which now are getting close to the high teens in the 18,000 range, 85% of that is new to PNC. We like what we're seeing so far, but it's early.

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

A couple of things I'd say, by the way, we owe you guys a lot of data on this, as soon as we get enough of a track record, we'll start talking about what we're seeing in terms of activity in these accounts and stuff. A couple of things that we're seeing so far that validate some of our original thoughts. One is that physical presence matters. The solution center we opened in Kansas City continues to draw a disproportionate share in terms of origination versus online channel kind of per capita, and people are willing to travel to go do it. Two is that the number of Virtual Wallet accounts that we are opening that are being used by new customers continues to surprise at least me. I think it's, I don't know, 1/3 or 25% of our total.

Rob Reilly
EVP and CFO, The PNC Financial Services Group

About 25. Yeah, about 25%.

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

Totally new clients to PNC who are using us as their primary bank. That's quite interesting to us.

Rob Reilly
EVP and CFO, The PNC Financial Services Group

Encouraging.

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

Yeah. We're going to have to do some analysis around that to figure out what types of activity, how sticky deposits are, how deposit trends with these accounts move, so on and so forth. So far, we're pretty happy with it.

Ken Usdin
Analyst, Jefferies

All right. Thanks very much.

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

Sure.

Operator

Ladies and gentlemen, once again, to queue up for a question, you may press the number one followed by the number four on your telephone keypad.

Bryan Gill
Director of Investor Relations, The PNC Financial Services Group

Next question, please.

Operator

Our next question is a follow-up from the line of John McDonald, Bernstein. Please go ahead.

John McDonald
Analyst, Bernstein

Hey, guys. Just wanted to probe a little bit on.

Rob Reilly
EVP and CFO, The PNC Financial Services Group

You're back.

John McDonald
Analyst, Bernstein

Yes, I'm back.

Rob Reilly
EVP and CFO, The PNC Financial Services Group

Okay.

John McDonald
Analyst, Bernstein

On the idea of operating leverage, how you guys are thinking about it. In terms of the linguistic gymnastics on the outlook slide-

Rob Reilly
EVP and CFO, The PNC Financial Services Group

Right.

John McDonald
Analyst, Bernstein

revenues up higher end of low single digits. That seems like it could be three, a lower end of single to me is like one to two . It seems like you're saying maybe 100 - 200 basis points of operating leverage. Is that like a reasonable bogey for us to think about that you guys are kind of shooting for this year?

Rob Reilly
EVP and CFO, The PNC Financial Services Group

Yeah. That's right.

John McDonald
Analyst, Bernstein

Can you talk about that a little bit, Rob? Yeah.

Rob Reilly
EVP and CFO, The PNC Financial Services Group

Yeah. No, that's right on. Higher end of low single digits, just average, put a little band around it, 3%, and lower end, put a band around 1%.

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

Hey, John, long story short, notwithstanding the performance of our share price, we feel pretty good about 2019. We put it in the guidance.

Rob Reilly
EVP and CFO, The PNC Financial Services Group

Yeah.

John McDonald
Analyst, Bernstein

Yeah. Good. That obviously mathematically, that should grind down your efficiency ratio if you continue to do the operating leverage.

Rob Reilly
EVP and CFO, The PNC Financial Services Group

Yeah, that's right.

John McDonald
Analyst, Bernstein

Progress.

Rob Reilly
EVP and CFO, The PNC Financial Services Group

Yeah.

John McDonald
Analyst, Bernstein

Yeah.

Rob Reilly
EVP and CFO, The PNC Financial Services Group

Yep, that's right.

John McDonald
Analyst, Bernstein

Okay.

Rob Reilly
EVP and CFO, The PNC Financial Services Group

Yeah.

John McDonald
Analyst, Bernstein

All right. Thanks, guys. I won't circle back again.

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

Thanks, John.

Rob Reilly
EVP and CFO, The PNC Financial Services Group

Hey, John, along those lines, we did hit a five handle on the efficiency ratio there in the fourth quarter, we're on our way.

John McDonald
Analyst, Bernstein

Yeah, I think that's good to see the improvement. I think people were looking for, hoping you get below 60, I think commitment to continued improvement is also helpful.

Rob Reilly
EVP and CFO, The PNC Financial Services Group

Yep. Good.

Bryan Gill
Director of Investor Relations, The PNC Financial Services Group

Next question, please.

Operator

Our next question comes from the line of Erika Najarian with Bank of America. Please go ahead.

Erika Najarian
Analyst, Bank of America

Hi, good morning.

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

Hey there, Erika.

Erika Najarian
Analyst, Bank of America

I just wanted to also clarify your full-year outlook. It looks like consensus has a 6% decline in net income expectation for BlackRock in 2019. Of course, not yet adjusted for this morning. It sounds like the revenue momentum for 2019 and positive operating leverage is actually better, given that that's all coming through your revenue line. Is that a good interpretation of how we're thinking about BlackRock versus core trends?

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

Yeah. I think so. Yeah.

Rob Reilly
EVP and CFO, The PNC Financial Services Group

Yeah. We do use the consensus numbers for BlackRock now.

Erika Najarian
Analyst, Bank of America

Okay, perfect. Just to follow up to Ken's question, the market is also thinking that perhaps the Fed is on a longer pause than the September hike that you're embedding in your guide. As we think about deposit repricing, particularly for money market strategy, how many quarters until the last hike does deposit pricing stop catching up, in your experience?

Rob Reilly
EVP and CFO, The PNC Financial Services Group

How many quarters until the last hike?

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

You mean how many quarters after the last hike?

Erika Najarian
Analyst, Bank of America

Yeah. How many quarters, sorry, after the last hike?

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

Yeah.

Rob Reilly
EVP and CFO, The PNC Financial Services Group

Yeah. That's it.

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

Through history, there's been a pretty long tail. The problem today, of course, is you have, for the first time since we've gone through this, you have a lot of online accounts at the same time as you have the Fed shrinking its balance sheet. You have smaller banks really competing on rate as they have to hold onto clients. I don't know how that plays out. I could sit here and guess for you, I think those are the factors that are going to impact what happens to deposit rates as we move forward. I think that for banks such as ourselves, our ability for our core clients to continue to lag at the margin will remain largely on the back of the services we provide them.

Rob Reilly
EVP and CFO, The PNC Financial Services Group

Yeah, I think that's right.

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

Yeah.

Rob Reilly
EVP and CFO, The PNC Financial Services Group

Commercial, of course, Erika, as you know, has moved. It's all about the consumer deposits.

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

Yeah.

Erika Najarian
Analyst, Bank of America

Got it. Looking at your CET1 ratios, and the potential Fed proposals, I'm wondering if we should expect a continuation of increase in terms of buyback requests from the Fed, particularly given the stock price has lagged a little bit relative to peers.

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

The answer is yes. Although, remember, the proposals that are out are unlikely to have any impact on this coming CCAR. It's unclear in terms of the new CCAR guidance how much of that will be included in this year's CCAR. I think they're still sorting through that. At the margin, both of those things will give us increased flexibility, and we're otherwise biased, certainly at this share price, to be pretty heavy on the buyback.

Erika Najarian
Analyst, Bank of America

Got it. Thank you.

Rob Reilly
EVP and CFO, The PNC Financial Services Group

Of course, we haven't seen the scenarios yet, so it's just speculation.

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

Yeah.

Erika Najarian
Analyst, Bank of America

Got it. Thanks.

Operator

Our next question comes from the line of Saul Martinez with UBS. Please go ahead.

Saul Martinez
Analyst, UBS

Hey, good morning. Can you just give us an update on where you stand on your CECL preparation? When you plan to start with parallel runs or unless you've already done so.

Rob Reilly
EVP and CFO, The PNC Financial Services Group

Yeah, sure.

Saul Martinez
Analyst, UBS

Just any update on when you think we can have some sort of estimate of the upfront impact?

Rob Reilly
EVP and CFO, The PNC Financial Services Group

Yeah. We're busy working on it and making good progress. We had said before it's our intention to begin a parallel run here in the first half of 2019. We're on track to do that. In regard to being able to provide you with information and insight from that, sometime in the second half.

Saul Martinez
Analyst, UBS

Sometime in the second half. Okay. Fair enough. Thanks a lot.

Rob Reilly
EVP and CFO, The PNC Financial Services Group

Sure.

Operator

Our next question comes from the line of Kevin Barker of Piper Jaffray. Please go ahead.

Kevin Barker
Analyst, Piper Jaffray

Good morning.

Rob Reilly
EVP and CFO, The PNC Financial Services Group

Hey, Kevin.

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

Good morning, Kevin.

Kevin Barker
Analyst, Piper Jaffray

Just following up on some of the credit comments. There was a particular tick-up in equipment lease financing on the 30-day delinquency rate. Is there anything in particular there that you're seeing that you can expand upon?

Rob Reilly
EVP and CFO, The PNC Financial Services Group

Yeah, Kevin, there was a tick-up there, and it was in the 30-day category there. Equipment leasing, some of those delinquencies are elevated relative to a software change that we made that created some administrative delinquencies. There's some elevation that's coming from that. That's part of that. Otherwise, it's just seasonal.

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

Put differently, it's not really a change in credit conditions there. The system is processing certain payments in a way that caused us to book them as delinquent, whereas the old system didn't do that.

Rob Reilly
EVP and CFO, The PNC Financial Services Group

Yeah. Administrative. We'll clear those up.

Kevin Barker
Analyst, Piper Jaffray

Did you make a broad administrative change in your systems to impact your calculation for NIM on top of this?

Rob Reilly
EVP and CFO, The PNC Financial Services Group

No. It's completely separate thing.

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

No, it is a totally separate thing. I mean, we are. Look, we put in a completely new leasing system.

Kevin Barker
Analyst, Piper Jaffray

Okay.

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

That has a couple bumps that are causing us this issue you see on delinquencies. The automation inside of the balance sheet calculations is a good thing. We're just automating manual processes. In the process of doing that, we found a calculation difference that historically had been often a de minimis amount on the balance sheet. All these things are good. We're basically getting rid of manual stuff and putting in new systems, and we find things every time we do it.

Kevin Barker
Analyst, Piper Jaffray

Okay. No deterioration in credit, and it's just being-

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

No. I mean, go all the way back to the beginning. There's nothing that we see in any of these books that is suggesting anything but the continuation of the trend. We always hedge that with the basic notion that it just can't stay this good forever.

Kevin Barker
Analyst, Piper Jaffray

Got it. Okay. In regards to your loan growth of 3%-4%, and with commercial competition, I guess, easing from the non-banks and potentially giving a little bit of a tailwind possibly from there, absent of slowdown in the broader economy. Are you seeing any of the pickup in the consumer side as well, given some of the changes that you've been making over the last, I'd say a year or two in order to focus more on the consumer?

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

That work continues, and you've seen for, I don't know, five or six quarters in a row.

Rob Reilly
EVP and CFO, The PNC Financial Services Group

Six quarters.

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

We've managed to grow consumer, and we ought to be able to continue to do that, despite the runoff that we continue to see in home equity in our student lending. I'd like to think that would accelerate. You're running against a pretty big headwind in terms of those runoffs. We're doing it without changing the credit risk that we're taking simply by executing on good products and getting better penetration into our existing client base. I don't know if it accelerates, but it ought to continue.

Rob Reilly
EVP and CFO, The PNC Financial Services Group

Yeah, certainly continue. In terms of our guidance for 3%-4%, we do see more growth on the commercial side than consumer. But to Bill's point, growth in both portfolios.

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

Yeah. By the way, some of the growth in commercial, we'll continue to see growth as we have in our secured businesses, specialty businesses, absent real estate. The other thing is we're unlikely to have some of the purposeful runoff we saw in 2018 repeat itself in certain segments that just weren't kind of paying the freight. We feel pretty good about that number.

Kevin Barker
Analyst, Piper Jaffray

Okay. Thank you very much.

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

Sure.

Operator

Next question comes from the line of Matt O'Connor with Deutsche Bank. Please go ahead.

Rob Gallo
Analyst, Deutsche Bank

Yeah. Hi, this is Rob on for Matt. I was just curious on your new expansion markets. Was just curious if you can provide an update on the progress you're making there, just how things are tracking versus your expectations.

Rob Reilly
EVP and CFO, The PNC Financial Services Group

Yeah. Good report there in terms of, again, these are relatively new, but in each one of those markets, we're growing loans faster than the legacy book. I think what we're most encouraged about is the composition of the business, which is relationship-oriented. I think close to half of our sales are non-credit. It's not just blind participations in credits. What we intended to do was to build out our model in these markets. So far very good.

Rob Gallo
Analyst, Deutsche Bank

Okay. Just on your liquidity position, you mentioned you invested in some resale agreements at year-end.

Rob Reilly
EVP and CFO, The PNC Financial Services Group

Yes.

Rob Gallo
Analyst, Deutsche Bank

Does that correspond to the increase in other assets on a period end basis? Maybe just an update on your thinking about continued deployment from here.

Rob Reilly
EVP and CFO, The PNC Financial Services Group

Yeah, sure. No, it does. Again, that's just a year-end, so that was just for a short period of time. Going forward, in terms of our liquidity, we feel good about it in terms of where we are. We're satisfying our current LCR obligations north of 100%. There is a proposal for us to go lower, that won't likely occur substantially in 2019. We're good. We have balances roughly in the $16 billion range at the Fed. We could redeploy those into other level one securities, higher yielding securities, and we may do that as the year plays out.

Rob Gallo
Analyst, Deutsche Bank

Okay, thanks.

Rob Reilly
EVP and CFO, The PNC Financial Services Group

Sure.

Operator

Our next question comes from the line of Brian Klock with Keefe, Bruyette & Woods. Please go ahead.

Brian Klock
Analyst, Keefe, Bruyette & Woods

Hey, good morning, gentlemen.

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

Good morning.

Rob Reilly
EVP and CFO, The PNC Financial Services Group

Good morning.

Brian Klock
Analyst, Keefe, Bruyette & Woods

Just had a quick question on, you talked about some of the loan growth earlier from the line of business and collateral type perspective. I was looking at table six in your supplemental package that's just on the end of period. In the C&I, you had pretty good growth that drove a lot of the C&I growth in retail, wholesale trade, and then the other sort of catchall industries. That was up $2 billion sequentially. Is there anything that jumps out within that growth? Anything that's a little bit because like I said, just from the fourth quarter, it was much more significant than you've seen in other quarters. Was that part of what you...

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

I don't have the table in front of me, if it's inclusive of our asset-based lending, a lot of that will come from year-end inventory build for retailers that were otherwise clients but basically draw down pretty heavy as they get ready for the Christmas season.

Brian Klock
Analyst, Keefe, Bruyette & Woods

Got you.

Rob Reilly
EVP and CFO, The PNC Financial Services Group

Yeah. No, I'm aware of the table, but there's nothing unusual there.

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

I think that probably came from asset-based lending and a traditional drawdown on the lines as they build inventory.

Brian Klock
Analyst, Keefe, Bruyette & Woods

Got it. Okay. That's helpful. I guess a follow-up on the liquidity discussion, and Bill, you mentioned earlier, I guess obviously with the Fed pulling liquidity out of the system, I guess when it was on autopilot, I guess we'll see if they remain on autopilot. Your DDA balances have been declining and like the industry has throughout the year, and it seems like obviously a lot of that's in your C&IB segments, the retail growth and DDA has been pretty good. I guess, is there any visibility into when could that stabilize or when do you think that DDA runoff and the C&IB might kind of abate?

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

Well, I don't know that I have any modeled insight into it. I think the simple notion that rates are higher than zero and have been for some period of time now has caused corporates to get smart about lazy money. My guess is that they're already doing that. They don't choose to do it 50% of the way and then wait because they're giving out money every day. My guess is we're probably where we're going to be.

Rob Reilly
EVP and CFO, The PNC Financial Services Group

Yeah. Just to that point, time will tell, but if you take a look just on the commercial side, in terms of non-interest-bearing accounts, how they did decline in the fourth quarter, but they declined at a much lower rate than what we saw at the beginning of the year to your point.

Brian Klock
Analyst, Keefe, Bruyette & Woods

Yeah, that's fair. Appreciate it. Thanks, guys.

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

Thank you.

Rob Reilly
EVP and CFO, The PNC Financial Services Group

Thank you.

Operator

There are no further questions at this moment. Turning the call.

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

Well, thank you. Thank you, everybody.

Rob Reilly
EVP and CFO, The PNC Financial Services Group

Yeah. Thank you.

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

Okay, thanks. Yeah.

Operator

This concludes today's conference call. You may now disconnect.