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Earnings Call: Q1 2018

Apr 13, 2018

Operator

Good morning. My name is Kelly, and I will be your conference operator today. At this time, I would like to welcome everyone to The PNC Financial Services Group earnings conference call. All lines have been placed on mute to prevent any background noise. After the speaker's remarks, there will be a question and answer session. If you would like to ask a question during this time, simply press the number 1 followed by the number 4 on your telephone keypad. If you would like to withdraw your question, please press 1 and then the number 3 on your telephone keypad. As a reminder, this call is being recorded. I will now turn the call over to the director of investor relations, Mr. Bryan Gill. Sir, please go ahead.

Bryan Gill
EVP and Director of Investor Relations, The PNC Financial Services Group

Well, thank you, and good morning, everyone. Welcome to today's conference call for the PNC Financial Services Group. Participating on this call are PNC's chairman, president, and CEO, Bill Demchak, and Rob Reilly, Executive Vice President and Chief Financial Officer. Today's presentation contains forward-looking information, or forward-looking statements regarding PNC performance assume a continuation of the current economic trends and do not take into account the impact of potential legal and regulatory contingencies. Actual results in future events could differ, possibly materially, from those anticipated in our statements and from historical performance due to a variety of risks and other factors. Information about such factors, as well as GAAP reconciliations and other information on non-GAAP financial measures we discuss, is included in today's conference call, earnings release, and related presentation materials, and in our 10-K, and various other SEC filings and investor materials.

These are all available on our corporate website, pnc.com, under Investor Relations. These statements speak only as of April 13th, 2018, and PNC undertakes no obligation to update them. I'd like to turn the call over to Bill Demchak.

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

Thanks, Bryan. Good morning, everybody. As you've seen by now, for the first quarter, we reported net income of $1.2 billion, or $2.43 per diluted common share. Compared to the same period a year ago, we delivered higher net interest income and fee income, and we also benefited from a lower federal tax rate. On the whole, it was a pretty good quarter, and I would like to thank our employees for their continued hard work. On a sequential basis, we were impacted by seasonality as we expected. In addition, there were a couple of headwinds that are worth mentioning. First, our average loan growth was modestly weaker than we expected, although spot loans grew by $1.2 billion. Within C&IB's real estate business, multifamily agency warehouse lending declined in the first quarter, as these balances tend to fluctuate pretty broadly.

Aside from that, pricing and structure in the commercial real estate space have become more aggressive, resulting in lower new volumes. At the same time, payoffs and maturities continue at a steady rate, which of course makes balance growth more challenging. Outside of CRE, the underlying trends in our loan portfolios are largely positive. Rob's going to take you through those in more detail in a moment. Secondly, the movement in rates impacted us this quarter. Clearly, we benefited from higher loan yields as a result of the increase in fed funds and one-month LIBOR. On the other hand, our funding costs rose this quarter due to higher deposit pricing as betas continued to move higher. Additionally, the sharp rise in three-month LIBOR relative to one-month LIBOR caused our cost of borrowed funds to increase more than we expected.

That said, we continued to execute well against our strategic priorities. We're excited about our plans to tap new opportunities as the year unfolds. You're all aware of the steps we've taken over the last two years to expand our middle market franchise to Dallas, Kansas City, and Minneapolis in 2017, and Denver, Houston, and Nashville this year. That work is going very well as our new regional presidents and our teams there in those markets have hit the ground running. In addition, we've built an industry-leading technology platform. We're beginning to leverage its capabilities to innovate and enhance the ease with which our customers do business with us.

We're looking forward to beginning the rollout of our new national retail digital strategy later in the year, which will help us take advantage of our brand awareness and to begin serving more consumer customers beyond our traditional retail banking footprint. In fact, we're in the middle of our strategic planning season. I can't actually recall a time when we've had as many attractive organic investment opportunities as we do right now. With that, I'm going to turn it over to Rob for a closer look at our first quarter results. Then we'll take your questions. Rob?

Rob Reilly
EVP and CFO, The PNC Financial Services Group

Thanks, Bill, and good morning, everyone. As Bill just mentioned, our first quarter net income was $1.2 billion, or $2.43 per diluted common share. Net interest margin expanded, capital return remained strong, expenses were well managed. Of course, our results benefited from a lower tax rate. Our balance sheet is on slide four and is presented on an average basis. Total loans were essentially flat linked quarter. However, our spot loans grew by $1.2 billion since year-end. Compared to the same quarter a year ago, both spot and average loans grew by $8.8 billion, or 4%. I'll discuss the drivers of this growth in a few moments. Investment securities of $74.6 billion increased approximately $400 million, or 1% linked quarter, as purchases exceeded portfolio runoff. Purchases were primarily made up of US Treasuries and agency RMBS.

In addition, $600 million of money market mutual fund securities were reclassified to equity investments due to an accounting standard adoption. Excluding this reclassification, investment securities increased about $1 billion compared to the fourth quarter. Our balances at the Federal Reserve were $25.4 billion for the first quarter, essentially flat linked quarter and up $1.7 billion year-over-year. On the liability side, total deposits declined by approximately $800 million compared to the fourth quarter, reflecting seasonal activity primarily on the commercial side. Year-over-year, deposits increased by $5.7 billion, or 2%. Average common shareholders' equity increased by approximately $300 million linked quarter. During the quarter, we returned $1.1 billion of capital to shareholders, or 96% of first quarter net income, through repurchases of 4.8 million common shares for $747 million and dividends of $362 million.

As of March 31st, 2018, our Basel III Common Equity Tier 1 ratio was estimated to be 9.6%, down 20 basis points compared to December 31st, 2017. This was primarily due to a decline in accumulated other comprehensive income as a result of the impact of higher interest rates on available-for-sale securities. Our return on average assets for the first quarter was 1.34%. Our return on average common equity was 11.04%. Our tangible book value was $71.58 per common share as of March 31st, which declined slightly on a linked quarter basis, reflecting the impact of AOCI, but was up 6% compared to the same date a year ago. Turning to Slide 5. As I just mentioned, total average loans of $221 billion were essentially flat linked quarter.

However, the flattening effect, if you will, was largely due to a $1.5 billion decline in average agency warehouse lending balances, which Bill mentioned tend to fluctuate. Importantly, spot loans increased by $1.2 billion, or 1% linked quarter, and both spot and average loans increased $8.8 billion, or 4%, year-over-year. As I mentioned, the commercial loan decline in the quarter was the result of the fourth quarter warehouse lending activity, as well as slightly lower commercial real estate balances. Offsetting this decline was broad-based growth in virtually all our other commercial lending segments, including corporate banking, which was up 1% linked quarter and 7% year-over-year. Business credit, which was up 1% linked quarter and 13% year-over-year. Equipment finance, which was up 2% linked quarter and 14% year-over-year.

Commercial loans grew by $8.4 billion, or 6%, compared to the same period a year ago. Consumer lending increased by $242 million linked quarter and $402 million year-over-year, driven by increases in residential mortgage, auto, and credit card loans, which were partially offset by declines in home equity and education lending. Turning to Slide 6. As expected, total deposits were down compared to the fourth quarter, primarily due to seasonal commercial outflows, somewhat offset by higher consumer deposits. Compared to the same period a year ago, deposits increased by $5.7 billion, or 2%, reflecting growth in both consumer and commercial deposits. Total interest-bearing deposits increased $6.6 billion, or 4%, year-over-year, while non-interest-bearing deposits declined approximately $850 million during the same period, which reflected a shift in our deposit mix as a result of the rising rate environment.

In addition, deposit betas continue to move upward in the first quarter. Our cumulative beta, which is the beta on our total interest-bearing deposits since December 2015, was 21%, and our current beta since December 2017 was 32%, compared to our stated long-term expectation of 46%. In simple terms, our cumulative commercial beta is already approaching stated levels, and while our consumer betas have lagged, we do expect them to accelerate in the second quarter and throughout the balance of the year. As I've already mentioned, and you can see on Slide seven, net income in the first quarter was $1.2 billion. Net interest income increased $16 million, or 1%, linked quarter as higher loan yields were partially offset by higher funding costs and the impact of two fewer days in the quarter.

Compared to the fourth quarter, non-interest income declined $165 million, or 9%, reflecting seasonally lower fee income and the impact of significant items on our fourth quarter results. Non-interest expense decreased by $534 million, or 17%, compared to the fourth quarter, also reflecting the impact of significant items last quarter. Expenses continue to be well managed, due in part to our continuous improvement program. Provision for credit losses in the first quarter was $92 million, a decrease of $33 million linked quarter as overall credit quality remained stable. Our effective tax rate in the first quarter was 17%, reflecting the impact of federal tax legislation. For the full year 2018, we continue to expect the effective tax rate to be approximately 17%. Let's discuss the key drivers of this performance in more detail. Turning to Slide eight.

Net interest income increased by $16 million, or 1%, linked quarter as higher loan yields were partially offset by higher deposit and borrowing costs as well as two fewer days in the quarter. The day count impact was approximately $42 million. As you'll recall, fourth quarter net interest income was negatively affected by $26 million due to the impact of tax legislation related to leverage leases. Compared to the same quarter a year ago, net interest income increased by $201 million, or 9%, driven by higher loan and securities yields and higher loan balances. Net interest margin was 2.91%, an increase of three basis points compared to the fourth quarter, as higher loan yields were partially offset by higher funding costs as a result of the sharp increase in three-month LIBOR, as well as the widening spread between one-month LIBOR and three-month LIBOR during the first quarter.

While a large portion of our loans are tied to one-month LIBOR, essentially all of our borrowed funds are tied to three-month LIBOR. First quarter non-interest income was down $165 million, or 9% linked quarter, reflecting seasonally lower trends, as well as the impact of significant items in the fourth quarter. Compared to the same quarter a year ago, non-interest income increased $26 million, or 2%. This reflected 6% growth in fee income, which was partially offset by lower other non-interest income. Slide nine provides more detail on our non-interest income. Looking at the various categories, asset management fees, which includes earnings from our equity investments in BlackRock, were down $265 million on a linked-quarter basis, largely due to the flow-through impact of tax legislation benefits on BlackRock's earnings in the fourth quarter of 2017.

Compared to the same quarter last year, asset management fees increased by $52 million, or 13%, reflecting higher equity markets and a 5% increase in PNC's assets under management. Additionally, our earnings from BlackRock benefited from a lower tax rate. Consumer services fees were down $9 million, or 2%, compared to fourth quarter results, reflecting seasonally lower client activity. Compared to the same quarter a year ago, consumer services fees increased $25 million, or 8%, and included growth in credit card, brokerage, and debit card fees. Corporate service fees decreased by $29 million, or 6%, compared to strong fourth quarter results, driven by seasonally lower M&A advisory fees and loan syndication fees. Compared to the same quarter a year ago, corporate services fees increased $15 million, or 4%, reflecting higher treasury management fees and operating lease income.

As we previously disclosed in our 10-K, operating lease income is now reported in corporate services fees rather than other income, and prior periods have been reclassified. Residential mortgage non-interest income increased $68 million linked quarter, reflecting a negative $71 million adjustment related to updated MSR fair value assumptions in the fourth quarter. Residential mortgage income declined on a year-over-year basis, primarily driven by lower loan sales revenue, which reflected lower refinancing volumes. Service charges on deposits decreased by $16 million, or 9%, compared to the fourth quarter, driven by seasonally lower customer activity. On a year-over-year basis, however, service charges on deposits increased $6 million, or 4%, reflecting client growth. Other non-interest income increased $86 million compared to the fourth quarter, which included a negative $129 million net impact of significant items.

Excluding these items, other non-interest income declined $43 million linked quarter, primarily due to lower net gains on commercial mortgage loans held for sale. Compared to the same period a year ago, other non-interest income declined $56 million, reflecting lower revenue from equity investments, including the impact of a first quarter 2017 benefit from valuation adjustments related to the Volcker Rule. Considering the reclassification of operating lease income into corporate services fees, we now expect the quarterly run rate for other non-interest income to be in the range of $225 million-$275 million, excluding net securities and Visa activity. Turning to slide 10, first quarter expenses decreased by $534 million, or 17%, reflecting the impact of approximately $500 million of significant items in the fourth quarter.

These consisted of a contribution to the PNC Foundation, real estate disposition and exit charges, and employee cash payments and pension account credits. Excluding the impact of these items, first quarter expenses declined $32 million, or 1%, reflecting seasonally lower expenses and our continued focus on cost management. We previously announced a goal to reduce costs by $250 million in 2018 as part of our continuous improvement program. Based on first quarter results, we are on track and confident we will achieve our full year target. Turning to slide 11. Overall credit quality remained stable in the first quarter. Compared to the prior quarter, total non-performing loans were down $23 million and continue to represent less than 1% of our total loans. Total delinquencies were down $131 million, or 9%, linked quarter, from elevated levels at year-end that reflected seasonality and the residual impact of the 2017 hurricanes.

Provision for credit losses of $92 million decreased by $33 million linked quarter, reflecting a lower provision for consumer loans, partially offset by a higher provision for commercial loans. The decline in consumer provision was driven by favorable historical performance on home equity loans, while the higher commercial provision reflects the impact of fourth quarter reserve releases. These results take into account the outcome of the recently completed shared national credit examination. Net charge-offs decreased $10 million to $113 million in the first quarter, primarily due to lower commercial net charge-offs. In the first quarter, the annualized net charge-off ratio was 21 basis points, down one basis point linked quarter. In summary, PNC posted strong first-quarter results.

For the remainder of the year, we expect continued steady growth in GDP and a corresponding increase in short-term interest rates two more times this year, in June and December, with each increase being 25 basis points. Based on these assumptions, our full year 2018 guidance compared to 2017 adjusted full-year results remains unchanged and positions us to deliver positive operating leverage in 2018. Looking ahead to the second quarter of 2018 compared to the first quarter of 2018 reported results, we expect modest loan growth, we expect total net interest income to be up low single digits.

We expect fee income to be up mid-single digits. We expect other non-interest income to be in the $225 million-$275 million range. We expect provision to be between $100 million and $150 million. With that, Bill and I are ready to take your questions.

Operator

Thank you.

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

Kelly.

Thank you, sir. At this time, if you would like to ask a question, please press the number 1 followed by the number 4 on your telephone keypad. Please hold while we compile the Q&A roster. Our first question comes from the line of John Pancari from Evercore ISI Research. You may proceed with your question.

John Pancari
Analyst, Evercore ISI

Morning.

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

Hey, John.

Rob Reilly
EVP and CFO, The PNC Financial Services Group

Hey, John.

John Pancari
Analyst, Evercore ISI

Just wanted to see if you could talk a little bit more about the increase in the cost on the borrowed funds. I know you indicated that the increase was more than you had expected. Can you just talk about how that exceeded your expectations? Also, just since its majority is tied to three-month LIBOR, I assume you would've had pretty good visibility into that. If you could talk about how that exceeded, and then what are your plans there? Is there a plan to remix it? Are you focusing more on the deposit side to help offset that? How do you address that going forward? Thanks.

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

It's a good question. Basically, what happened is that the spread between one-month and three-month LIBOR gapped out, particularly in March, wider than it's historically run. I guess it's at 35, 34 basis points today. Historically, it might've been half of that. All else equal in our forecast of NII, we wouldn't assume that you'd see that gap. An issue is today it is as wide as any time it's been in history other than the financial crisis. A lot of people are writing that that basis will collapse back in. We'll have to wait and see. I think there's some pressures causing that as a function of the revamp of the money market industry, coupled with some implications from this BEAT tax provision that is in the new federal tax code. We're going to have to wait and see.

If it doesn't change, and we'll probably do this anyway, we can start swapping our wholesale funding, our bank notes into one month, just to get the basis mismatch between our loans and funding closer. That price will be embedded in that swap. We'll have to wait and see what happens.

John Pancari
Analyst, Evercore ISI

Okay. All right. Thanks.

Rob Reilly
EVP and CFO, The PNC Financial Services Group

Yeah, that's where.

Hey, John. I can jump in there. Some of the increase in three-month LIBOR is fundamental to rates rising. The issue is just the gap. That gap, as Bill mentioned, was about 35 basis points, and we equate that to about $15 million or $20 million in cost in the quarter.

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

Yeah.

John Pancari
Analyst, Evercore ISI

Got it. Okay. All right. My follow-up is around loan growth. I know you did not change your full-year outlook around loan growth. The average balances were somewhat flattish this quarter. You did see good growth in end of period. First of all, I'm assuming the end of period trends are likely more indicative of your expectations given you're not changing your full-year outlook. Separately, can you talk about the broader macro backdrop? We've seen weak industry loan growth, that's for sure, for the sector. The macro signs still point to improvement, particularly given tax reform. If you could just talk about that a little bit.

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

Yeah, I think our own performance kind of mirrors what you've seen in the H.8 data where you saw a decent pickup in March, and we're seeing that in our pipeline. I don't know what the anomaly was in Jan/Feb other than all the busy work everybody did prior to the tax getting enacted. All else equal, I would say that March is the norm and Jan/Feb were the anomalies, and that should set us up well for the rest of the year. The one exception to that, and I mentioned this, was in real estate where we've just seen pricing and structure get to a place where it's kind of beyond our risk tolerance. Versus our historical growth in that sector, we're most certain to be slower.

John Pancari
Analyst, Evercore ISI

Okay, great. Thanks, Bill.

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

Yeah.

Operator

Our next question comes from John McDonald with Bernstein. You may proceed with your question.

John McDonald
Analyst, Bernstein

Hi, good morning.

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

Good morning.

In terms of the retail deposit betas changing, we're trying to get a sense of the pacing. The disclosures you guys give on page six are really helpful. If we look at the 17% current deposit beta this quarter, it's up from the cumulative eight since rates started rising. Rob, any kind of broad sense of where that might've stood last quarter? Is this something where we could get to the stated beta in a couple of quarters, or this could take a while to get there? Any thoughts there?

Rob Reilly
EVP and CFO, The PNC Financial Services Group

Yeah. Good question. In terms of the betas, particularly on the consumer side where they've lagged, we're keeping an eye on that. Relative to last quarter, they have accelerated. That's true. Going into the second quarter, we do expect it to accelerate on top of that. How much remains to be seen because a lot of that's competitive pressures. Our best estimates are built into our NII guidance.

John McDonald
Analyst, Bernstein

Can you just remind us what factors you're looking at when you make these decisions? You're looking at competition locally and I guess nationally, and then what your loan growth plans are, and everything gets put in the mix there?

Rob Reilly
EVP and CFO, The PNC Financial Services Group

All of the above.

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

Absolutely.

John McDonald
Analyst, Bernstein

How about just the last thing, any more color on the deposit mix shift you're seeing? Just more consumer versus commercial within the deposit mix. You're seeing folks move from checking to time and savings, but within PNC?

Rob Reilly
EVP and CFO, The PNC Financial Services Group

Yes. The shift this quarter on commercial is more of a seasonal effect of commercial deposits sort of running down. We would actually expect them to come back. As you know, they don't help us particularly with LCR, so it's not quite as important versus what we do on the consumer side.

John McDonald
Analyst, Bernstein

In terms of the behavior that you're seeing on the consumer side, any more color there?

Rob Reilly
EVP and CFO, The PNC Financial Services Group

Pretty consistent, John, with what we've been seeing in terms of more to the savings and the relationship-driven deposits which we've been pursuing for the better part of the last year or so. That trend continues.

John McDonald
Analyst, Bernstein

I guess I was just asking, has that accelerated kind of like the deposit pricing? Has that also gotten faster this quarter?

Rob Reilly
EVP and CFO, The PNC Financial Services Group

Yeah, a little bit.

John McDonald
Analyst, Bernstein

Okay.

Rob Reilly
EVP and CFO, The PNC Financial Services Group

Yep.

John McDonald
Analyst, Bernstein

Okay, thanks.

Rob Reilly
EVP and CFO, The PNC Financial Services Group

Sure.

Operator

Our next question comes from Erika Najarian from Bank of America Merrill Lynch. You may proceed with your question.

Erika Najarian
Analyst, Bank of America Merrill Lynch

Yes. Thank you. Good morning.

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

Good morning.

Erika Najarian
Analyst, Bank of America Merrill Lynch

Yes. My first question is on the Fed proposal for CET1, specifically for the stress capital buffer. I think the market was reading it as largely positive for banks like PNC in that you now have a pretty set floor in terms of where your capital minimums would be. I'm wondering if the stress capital buffer did get finalized as it stands, how that would change how you're thinking about buybacks and dividends from here. Also how you're accounting for the volatility now in your business as usual CET1 levels given, of course, your CCAR results now feed into it.

Rob Reilly
EVP and CFO, The PNC Financial Services Group

Okay. This is Rob. Why don't I take a shot at some of that?

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

Not sure I understood the last part of the question.

Rob Reilly
EVP and CFO, The PNC Financial Services Group

I'll just sort of, it broadened that out a little bit in terms of the Fed's proposals, in terms of the changes to CCAR, which in broad measure are encouraging. We just got to Tuesday, as you know, so we're still reviewing it. A couple of things right off the top that are helpful, obviously, are the elimination of the soft cap on dividends at the 30%, the reduction of base case capital actions in the severe scenario, with the exception of a year's worth of dividends, the RWA growth in the severe scenario, and then also the elimination of the quantitative fail. All those things I think work well and are encouraging. The stress capital buffer itself we have to review. If you take a look at our 2016 and 2017 CCAR submissions, we were below that.

It remains to be seen how the Fed stresses us in this go around. We'll see. There is an issue there around what we call guardrails around the scenarios because the severe scenarios in any given year are going to define that stress capital buffer, which in the past has been below 2.5%, but theoretically could be higher.

Erika Najarian
Analyst, Bank of America Merrill Lynch

To clarify that last question, sorry to be confusing.

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

That's okay.

Erika Najarian
Analyst, Bank of America Merrill Lynch

Given that volatility in results, the question there had been, how should you, or how should your investors think about potential buffers that you would incorporate to account for that volatility of result?

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

Yeah. That's kind of the million-dollar question. Internally, you've heard us talk about this before. We always work towards the end point on a severe stress as opposed to the starting point of what our capital is, and we've talked historically about a target capital state in CET1 of 8.25%-8.5%.

Rob Reilly
EVP and CFO, The PNC Financial Services Group

Right.

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

That number being driven historically by our own estimate of what a severe stress would look like. At issue for us is as we approach that number, if the Fed goes from a relatively benign severe stress, perhaps as they did last year versus a much more severe stress, perhaps as they did this year.

Rob Reilly
EVP and CFO, The PNC Financial Services Group

Right

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

You have to change your buffer on the fly which causes you to then have volatility, as you point out, in your repurchases year-on-year. I don't know how that plays out through time as a function of what scenarios they come up with, but it's one of the things that we need to solve for as we work through the next year.

Erika Najarian
Analyst, Bank of America Merrill Lynch

Just one more follow-up question. You mentioned that your organic investment opportunities have never been so attractive. I'm thinking, could you share with us what your earn back period is for buyback activity at current valuation levels?

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

Sorry, our earn back. I would tell you that we look at it sort of multiple ways, on an IRR basis we're today probably fairly tight. We look at that. We look at where we are price to book. We look at what we think our forward earnings potential is, which potentially offset those other two issues. I don't know that I've actually talked about an earn back period internally.

Rob Reilly
EVP and CFO, The PNC Financial Services Group

To your point, the investment opportunities that we take a look at clearly beat that.

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

Yeah.

Rob Reilly
EVP and CFO, The PNC Financial Services Group

Yeah.

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

Yeah.

Erika Najarian
Analyst, Bank of America Merrill Lynch

Thank you.

Operator

Our next question comes from Ken Usdin with Jefferies. You may proceed with your question.

Ken Usdin
Analyst, Jefferies

Hey, guys. How you doing? Thanks very much. I want to ask just a question on expenses. I know there's a couple of things. You bought that little IR firm and a couple other moving parts. I'm noticing just that personnel costs are up 8% year-over-year. Can you just help us understand, is that recent hires? Are you starting to spend some of the tax benefits?

Rob Reilly
EVP and CFO, The PNC Financial Services Group

Yeah, sure.

Ken Usdin
Analyst, Jefferies

Just how we understand the balance of the growth versus the CIP, especially as it relates to personnel costs. Thanks.

Rob Reilly
EVP and CFO, The PNC Financial Services Group

Sure, Ken. Just in terms of expenses in the first quarter, linked quarter expenses were down low single digits, which was part of our guidance. The year-over-year, there's a couple of things going on there. First, and most prominently, first quarter 2018 expenses reflect the expenses associated with the acquisitions that you pointed out that happened subsequent to the first quarter, most notably the leasing company, which we acquired in the second quarter of 2017. Those expenses, which are about $27 million, are spread out between personnel and equipment expense. Personnel because of the higher headcount, and equipment expense because of the depreciation nature of the leasing business. That's one. In addition, on the personnel side, we do have some increases around investments that we've made.

The hourly wage increase for our retail employees that we announced at the end of the year is there, as well as some of the investments we've made in the new markets, as you would expect. Personnel is a little bit higher, but year-over-year, occupancy is down, marketing is flat, and all other expenses, which are a lot of categories and where a lot of our CIP program is directed, is in line. We feel good about what we set out to do. That's why like I said on the continuous improvement program, we have high confidence that we'll achieve it.

Ken Usdin
Analyst, Jefferies

Got it. Just one quick follow-up on the. I understand that you moved the operating lease up into the

Rob Reilly
EVP and CFO, The PNC Financial Services Group

Yeah

Ken Usdin
Analyst, Jefferies

Corporate services. With that in there, can you just help us understand from a corporate services perspective within your fee outlook for the second quarter, remind us of the seasonality and what drivers you would expect to flow from that?

Rob Reilly
EVP and CFO, The PNC Financial Services Group

Yeah, sure. I can even broaden that out for you in terms of our guidance for all the fee categories, not just corporate services. It's fairly easy in terms of guidance up mid-single digits in the whole. For the first time in a while, for each of the 5 categories, asset management, consumer, corporate services, mortgages, and service charges on deposits, all up mid-single digits. Mid-single digits overall, mid-single digits in each of the categories, including corporate services.

Ken Usdin
Analyst, Jefferies

Okay, got it. Thanks for that, Rob.

Rob Reilly
EVP and CFO, The PNC Financial Services Group

Sure.

Operator

Our next question comes from Betsy Graseck with Morgan Stanley. You may proceed with your question.

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

Betsy, you there?

Betsy Graseck
Analyst, Morgan Stanley

Oh, hey. Yeah. Hey, good morning. Talking on mute.

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

There you go.

Betsy Graseck
Analyst, Morgan Stanley

Sorry about that.

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

No problem.

Question, just to follow up on the expense discussion that we just had. I wanted to understand if in 1Q, any of the continuous improvement is in the quarter, or is this something that you expect is going to be ramping over 2018?

Rob Reilly
EVP and CFO, The PNC Financial Services Group

Oh, it's both. No, as I mentioned, there's some in the first quarter, largely directed at the all other expense line. There's more to go.

Betsy Graseck
Analyst, Morgan Stanley

Okay. You've got a run rate that you expect would be building throughout 2018. Would it be primarily focused on the real estate as opposed to people? I'm just trying to make sure I understand.

Rob Reilly
EVP and CFO, The PNC Financial Services Group

Oh, in terms of the continuous improvement program?

Betsy Graseck
Analyst, Morgan Stanley

improvements are coming from. Correct.

Rob Reilly
EVP and CFO, The PNC Financial Services Group

Yeah. I would say, again, just to back up, our objective is positive operating leverage. Our guidance is for expenses to be up low single digits for the year. Part of that is the implementation of the continuous improvement program savings that really are all over the bank. Each area has a targeted level that we review regularly to be able to achieve those. So even in areas where we're investing, retail, for example, there's substantial continuous improvement savings there as well. So it's broad-based.

Betsy Graseck
Analyst, Morgan Stanley

Okay. Separately, I wanted to drill a little bit down on C&I. I know that you went through the various categories and where you're seeing the loan growth. It does feel like it's decelerating a little bit. I mean, year-over-year is clearly stronger than what the LQA would be. The question is: Are you able to deliver the level of growth you've been generating, which looks like it's not only solid good but maybe a little above peers due to the new markets you're going into? Is there any sign of increased interest in current borrowers actually increasing their leverage and borrowing more? Do you see more of the share gain, or clients are increasing their activity levels that you already have?

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

What we've seen, you saw in March, I think C&I hit record levels, actually. There is increasing stock in effect of C&I loans out there. Inside of that, we continue both through differentiated product and then through, in effect, the new markets and kind of harvesting some of the new markets that we've been in. We've been able to sort of outpace peers and would expect that to continue with the one exception I mentioned of real estate. I don't know what peers are going to do, that market is increasingly tight, and we wouldn't expect to see the growth rates we had in the past.

Betsy Graseck
Analyst, Morgan Stanley

Okay.

Rob Reilly
EVP and CFO, The PNC Financial Services Group

We're still guiding to mid-single digit loan growth for the year.

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

Yes.

Rob Reilly
EVP and CFO, The PNC Financial Services Group

That's all part of it.

Betsy Graseck
Analyst, Morgan Stanley

A little bit of a pickup, though, from what you've had this quarter in terms of loan growth.

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

Yes. It's interesting. When you dig through all the noise this quarter, they actually had a pretty decent quarter in C&I. We had a big drawdown on mortgage warehousing-

Betsy Graseck
Analyst, Morgan Stanley

Yeah

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

As I said, still managed to grow spot.

Rob Reilly
EVP and CFO, The PNC Financial Services Group

Yeah. Even, like I said, all the segments, and I mentioned in my comments, corporate banking up 1%, business credit up 1%, equipment finance up 2%.

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

Yeah.

Rob Reilly
EVP and CFO, The PNC Financial Services Group

Pretty strong.

Betsy Graseck
Analyst, Morgan Stanley

Yeah, Q on Q. Yep. Okay. Thank you.

Rob Reilly
EVP and CFO, The PNC Financial Services Group

Yep.

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

Yep.

Operator

Our next question comes from Kevin Barker with Piper Jaffray. You may proceed with your question.

Kevin Barker
Analyst, Piper Jaffray

Thank you. In regards to the loan growth, just a follow-up there, does the retail digital strategy and the rollout of that have a big impact on your expected loan growth in the back half of this year?

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

No. The retail strategy will progress, it will start as a deposit-gathering exercise. At what we think will be attractive returns for us because we won't have the brick-and-mortar cost, and we'll have an ability to pay somewhat above where we pay in existing markets. We will augment that offering with loan offerings, all of our products through time. You should expect that it'll start out as deposit and then sort of migrate over time.

Rob Reilly
EVP and CFO, The PNC Financial Services Group

No, in 2018, really.

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

Yeah.

Kevin Barker
Analyst, Piper Jaffray

Okay. Given we've had tax reform, lower taxes for a few months now, have you seen any behavioral changes as far as competition amongst your peers, given that they're seeing better ROEs due to lower taxes?

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

Yes, anecdotally. Deal-on-deal and certain behaviors would suggest that people are willing to cut price as a function of the after-tax ROE. The competition for sort of plain vanilla C&I loans was tough in the first quarter in terms of price. I think that is starting to show its hand. Much less so in any of the specialty products.

Rob Reilly
EVP and CFO, The PNC Financial Services Group

Much less so in the specialty and also not long enough to be able to assess that. Like Bill said, it's really anecdotal and the deals that we saw in the first 90 days of the quarter.

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

Yeah.

Kevin Barker
Analyst, Piper Jaffray

Is it primarily on C&I lending or any particular industries that you're seeing that competition pick up, or is it broadly on several different loan categories?

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

It's interesting. It's on the most generic, one bank can hold the whole deal C&I loan which is kind of the craziest place, in my view, to start competing away price because you still have the risk associated with the loan.

Rob Reilly
EVP and CFO, The PNC Financial Services Group

Yeah, right.

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

Your actual, we had this discussion a quarter ago, your loss distribution on an after-tax basis causes you to actually have to hold more capital against this thing.

Rob Reilly
EVP and CFO, The PNC Financial Services Group

Right.

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

It kind of surprises me. I would've expected to see more competition on deposit pricing and on fee-based services in terms of giving some of the excess margin back, and I don't think we've seen that at all.

Kevin Barker
Analyst, Piper Jaffray

How much of it do you think is due to pretty low loan growth and just the amount of capital in the system versus taxes?

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

It's some amount of that, and I think it's also, we have whatever the number is, 5,500 depository institutions in this country, many of which don't have much to offer beyond loans. That's the product they compete with. As you go downsize in loans where somebody can hold the entire loan, you run into that group. It's not happening on the big syndicated loans. It's not happening on asset-based or anything where there's only really a handful of credible players.

Kevin Barker
Analyst, Piper Jaffray

Thank you for taking my questions.

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

Yeah. Sure.

Rob Reilly
EVP and CFO, The PNC Financial Services Group

Thanks, Kevin.

Operator

Our next question comes from Gerard Cassidy with RBC. You may proceed with your question.

Gerard Cassidy
Analyst, RBC

Good morning, guys.

Rob Reilly
EVP and CFO, The PNC Financial Services Group

Hey, Gerard.

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

Hi, Gerard.

Gerard Cassidy
Analyst, RBC

I apologize if I had to jump off for a minute if you answered this question already. Bill, you started your presentation off with the comment about you've not seen as many good organic investment opportunities as you're seeing today. You've already talked about the national consumer. What are some of the other organic investment opportunities that you guys are looking at that gives you that kind of positive tone to it?

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

Yeah. The success we've had in newer markets obviously brings up the desire to do more. The list we have on digital things that we want to roll out in consumer, but also importantly in C&I and the TM space, is quite large. There's a lot of asks on the table of things that make a lot of business sense and I think differentiate us longer term. Some of it's product based, some of it's market expansion based. Some of it is investment in effect consumer service, the speed at which we can do fulfillment, and the ease at which we can serve consumers which would offer a differentiated product to our customers. There's a lot. You've heard me talk about this before. We didn't feel like we starved our firm for investment through the low rate environment.

We invested pretty heavily which was a good thing. We're at a place now where that ask has sort of accelerated, is I guess what I'm seeing in the strategic planning session this season.

Rob Reilly
EVP and CFO, The PNC Financial Services Group

Yeah. Gerard, I just would extend on that in the sense that much of it is possible because of the technology investments we've made over the last couple of years. Things that were interesting before, we just didn't have the technology to be able to facilitate, we do now.

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

Yeah. Part of that is we're now spending an ever-increasing percentage of our tech budget on consumer-facing applications as opposed to building and running the core.

Rob Reilly
EVP and CFO, The PNC Financial Services Group

Infrastructure.

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

Yeah.

Gerard Cassidy
Analyst, RBC

In fact, following up on that, how critical is having that capability, obviously your big competitors have it, but maybe some of the smaller banks you run into in different markets don't have as good of a product that you guys have. When you guys look at that, if you have had it on a scale of one to 10 being most critical, one not being critical at all, how important is it for you guys to have that ability to generate this kind of business through this digital channel?

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

I think in the future state of the world, I think it's a 10.

Gerard Cassidy
Analyst, RBC

Okay. No, it's good.

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

I'd say 12.

Gerard Cassidy
Analyst, RBC

Yeah. No, good.

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

Things have to be simple. They have to be fast. They have to be coordinated. Customer information needs to be consolidated. It needs to be in one place. All of that stuff you can't really execute unless you have a core backbone that allows you to do it.

Rob Reilly
EVP and CFO, The PNC Financial Services Group

The client's expectations continue to accelerate.

Gerard Cassidy
Analyst, RBC

Absolutely. Just finally, as you guys know, there's been changes coming out of Washington on regulations regarding capital and the CCAR stress test, et cetera. There seems to be news coming out that the dividend payout ratio is not going to be limited anymore, or you won't get enhanced regulatory review if you go over 30%. What does the board think, and you guys think in terms about if we look out a couple of years, do you see a dividend payout ratio coming in north of 40% or 40%?

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

Yes.

Gerard Cassidy
Analyst, RBC

Okay, good. Thank you.

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

Yep.

Operator

Our next question comes from Matt O'Connor with Deutsche Bank. You may proceed with your question.

Speaker 14

Yeah. Hi, good morning. This is Rob from Matt's team.

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

Hey, Rob.

Just on commercial loan yields, they're up nicely this quarter. I was just curious, how do current new money yields compare, just given the March rate hike, but also your commentary about higher competition in commercial lending right now?

Do you have the new spreads, Rob? The actual spread on loans didn't move a lot. I think we have the chart.

Rob Reilly
EVP and CFO, The PNC Financial Services Group

On the yields, you mean? Yeah.

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

No, I was just going to say-

Rob Reilly
EVP and CFO, The PNC Financial Services Group

Yeah, spreads have held up.

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

Yeah. New deal spreads, they're kind of spot on where they were.

That's right.

We haven't seen a lot of a change.

Rob Reilly
EVP and CFO, The PNC Financial Services Group

That's right.

Speaker 14

Okay. Then similar question on securities yields. They were down a few basis points in 1Q. Just curious if you could speak to that and where reinvestment rates are currently.

Rob Reilly
EVP and CFO, The PNC Financial Services Group

Yeah. They're actually up a little bit when you take into consideration in the fourth quarter. There was a lot going on in the fourth quarter. In the securities book, we did have an accounting change that in effect decreased the yields in the RMBS, the non-agency RMBS, and increased the yields in the CMBS because, maybe more than you want to know, we changed the accounting standard to the contractual life of the security. Prior, we had used the estimated life. That moved yields around a little bit and actually elevated them. Yields after adjusting for the fourth quarter.

Yeah.

For the fourth quarter, then went back to normal this quarter. Our print is down 282 to 279, but when you adjust for it might be marginally up. The other thing I would say, too, our purchases on the securities portfolio in the first quarter were largely Treasuries, which carry a little bit of a lower yield. I'll just add that in.

Speaker 14

Got it. Thank you very much.

Rob Reilly
EVP and CFO, The PNC Financial Services Group

Sure.

Operator

Our next question comes from Brian Klock with Keefe, Bruyette & Woods. You may proceed with your question.

Brian Klock
Analyst, Keefe, Bruyette & Woods

Good morning, guys.

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

Hey, Brian.

Rob Reilly
EVP and CFO, The PNC Financial Services Group

Hey, Brian.

Brian Klock
Analyst, Keefe, Bruyette & Woods

Rob, I want to follow up on the expense side. On the personnel expenses, can you remind us how much of the first quarter has the seasonal bump that you get from FICA and FUTA, the incentive compensation, or maybe how much of that's in the first quarter versus the second quarter?

Rob Reilly
EVP and CFO, The PNC Financial Services Group

That's in the first quarter for sure, in terms of merit and promotion. That's definitely there, which tends to be a little bit more first quarter loaded. The bigger issue just is on the year-over-year, I don't know if you were on the call earlier, is the acquisition expenses from the leasing business as well as the investments that we've made.

Brian Klock
Analyst, Keefe, Bruyette & Woods

I guess for the second quarter, the guidance to have the low single-digit growth from the first quarter.

Rob Reilly
EVP and CFO, The PNC Financial Services Group

Right.

Brian Klock
Analyst, Keefe, Bruyette & Woods

Is that the same expectation for personnel? I guess personnel is somewhat impacted by the recent acquisition.

Rob Reilly
EVP and CFO, The PNC Financial Services Group

I would say most of the increase in expenses as part of our guidance reflects the higher business activity that we expect in the second quarter, particularly on the fee side.

Brian Klock
Analyst, Keefe, Bruyette & Woods

Got you. There's really the mid-single digit growth you're expecting in fees, and this is just going to be a comp to revenue ratio should be constant, but it's just going to go up with that.

Rob Reilly
EVP and CFO, The PNC Financial Services Group

I haven't done that math, but that's generally right.

Brian Klock
Analyst, Keefe, Bruyette & Woods

Okay. All right. Thanks for that. Just a follow-up question, I think on the loan growth side, I know earlier you said the mortgage warehouse business I know on average was down quarter-over-quarter. When I look at table six on the spot basis, that financial services line was up $1.5 billion. Can you tell us what the balances were in each quarter for that warehouse business?

Rob Reilly
EVP and CFO, The PNC Financial Services Group

Oh, geez. I don't have the balances. The balances quarter-over-quarter are down a lot for the warehouse. That line is up because that includes a lot of our securitizations which had a strong quarter in the first quarter. Those aren't necessarily two financial services companies, but because of the structure of the facility, it's categorized that way.

Brian Klock
Analyst, Keefe, Bruyette & Woods

Oh, okay. On a spot basis, the warehouse business was down, not just on average, it was down on spot also.

Rob Reilly
EVP and CFO, The PNC Financial Services Group

Yeah, that's right.

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

Do you know that?

Rob Reilly
EVP and CFO, The PNC Financial Services Group

Well, I don't know that. I know, in terms of the warehouse facility, the elevation was in the fourth quarter, which actually paid down in the fourth quarter, but the start on average there.

Brian Klock
Analyst, Keefe, Bruyette & Woods

Right.

Rob Reilly
EVP and CFO, The PNC Financial Services Group

I can get to the number where we are, but it's on the low side because.

Brian Klock
Analyst, Keefe, Bruyette & Woods

Okay

Rob Reilly
EVP and CFO, The PNC Financial Services Group

typically in the first quarter.

Bryan Gill
EVP and Director of Investor Relations, The PNC Financial Services Group

I can get you that offline, Brian.

Rob Reilly
EVP and CFO, The PNC Financial Services Group

Yeah.

Brian Klock
Analyst, Keefe, Bruyette & Woods

Okay, Brian. We would think that securitization activity would probably normalize in the second quarter, so maybe that could offset a little bit of the core growth you guys are seeing in your other businesses.

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

It ought to eventually normalize. They actually have a pretty good pipeline, though.

Rob Reilly
EVP and CFO, The PNC Financial Services Group

That's right.

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

Yeah.

Rob Reilly
EVP and CFO, The PNC Financial Services Group

Yeah. That's right.

Brian Klock
Analyst, Keefe, Bruyette & Woods

Okay. All right, thanks. I appreciate your time, guys.

Rob Reilly
EVP and CFO, The PNC Financial Services Group

Yeah, sure.

Operator

Our next question comes from Mike Mayo with Wells Fargo Securities. You may proceed with your question.

Mike Mayo
Analyst, Wells Fargo Securities

Hi, my question's on the new market strategy in commercial. After Denver, Houston, and Nashville, this year, what cities might be next and how many total cities might you expand to?

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

Well, without naming cities, maybe you could name them yourselves. In effect, we look for cities that we are not in that have target corporate population that kind of matches off against our product suite and expertise. When we started this exercise, we were in less than half, I think, of the large markets that have C&I opportunities.

Mike Mayo
Analyst, Wells Fargo Securities

Yeah, that's right.

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

Through time, we would hit most of them. Now, I don't know what time means, but we've had success, and we'll keep rolling out as opportunity presents itself.

Mike Mayo
Analyst, Wells Fargo Securities

I'm sure you can see success. If you look at Dallas and Kansas City and Minneapolis, you said you've seen success in the new markets.

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

Yeah.

Mike Mayo
Analyst, Wells Fargo Securities

We on the outside, we can't see that in the aggregated results, right?

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

Yeah

Mike Mayo
Analyst, Wells Fargo Securities

The new investing in Denver, Houston, Nashville is going to be offsetting. I guess just generically, what is the time that you go from investing to harvesting in a new city, and in aggregate for the total new market strategy, what's the total time for going from investing to harvesting?

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

Let's look at the Southeast, I guess, is maybe the best example. When we bought the RBC branches, that's in effect what we did, although we had a branch network there. We grew balances. We met customers, but it was probably three years before we really saw the acceleration in volume pickup and importantly, cross-sell with fee-based products. In the newer markets that we've just entered, they don't cost that much money. We get to break even pretty quickly. A couple of big deals and you break even in a year. Before they really start to contribute sort of on a return on capital basis, you're probably looking at that three-year threshold.

Rob Reilly
EVP and CFO, The PNC Financial Services Group

Which is the corporate banking sales cycle.

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

Yeah.

Rob Reilly
EVP and CFO, The PNC Financial Services Group

Basically.

Mike Mayo
Analyst, Wells Fargo Securities

what's the sales-

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

If we get this-

Mike Mayo
Analyst, Wells Fargo Securities

Yeah.

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

Just to continue, if we get this right, of course, those investment dollars sort of are continuous. In effect, we'll be harvesting new markets as we start other ones. It won't be a net drain. All else equal, we have a small net drain right now because we've done six in two years.

Rob Reilly
EVP and CFO, The PNC Financial Services Group

Yeah. That's right.

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

Yeah.

Mike Mayo
Analyst, Wells Fargo Securities

No, I get it. Look.

Rob Reilly
EVP and CFO, The PNC Financial Services Group

In broader measure, though, we're very encouraged in terms of the receptivity to our products, our services.

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

Client calls and new clients.

Rob Reilly
EVP and CFO, The PNC Financial Services Group

Our client interaction.

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

It's working. Yeah.

Rob Reilly
EVP and CFO, The PNC Financial Services Group

The energy is high.

Mike Mayo
Analyst, Wells Fargo Securities

One more follow-up. No, I get it. Look, your expenses are up a little more than $100 million year-over-year. If you buy a bank, you're spending $10 billion or spending 100 times more. You spend $100 million, you get tons of questions. I get it. What is your sales pitch as you go in the new market? Because as you said, a lot of these smaller banks that are causing the plain vanilla C&I loan competition, that's all they have, are loans. I guess you have a very good sales pitch against them, but what's your sales pitch against some of the very large banks that have more scale and a broader product suite? Who are you competing against in these new markets?

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

We compete against JP Morgan and Wells Fargo and B of A in every market we're in.

Mike Mayo
Analyst, Wells Fargo Securities

That's nothing new.

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

Yeah. It's nothing new. We go with our A team in the middle market and smaller large corporate with a very credible, capable TM service, leading in all the surveys. We go with a capital markets business that is relevant to that type of client. We're not in the equity business, but we're not trying to do equity deals for the Fortune 100. It works for us. We win or tie on a lot of these things in all the markets we're already in. We go into a new market, we do the same thing.

Mike Mayo
Analyst, Wells Fargo Securities

All right. Thank you.

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

Yeah.

Operator

We have no further phone questions at this time.

Rob Reilly
EVP and CFO, The PNC Financial Services Group

Okay. Well, thank you all for joining us on the call this quarter.

Bill Demchak
Chairman, President, and CEO, The PNC Financial Services Group

Thanks, everybody.

Bryan Gill
EVP and Director of Investor Relations, The PNC Financial Services Group

Thank you.

Operator

This concludes today's conference call. You may now disconnect your lines.