Thank you for standing by. This is the conference operator. Welcome to the Regional Management Q4 2023 Earnings Call. As a reminder, all participants are in listen-only mode, and the conference is being recorded. After the presentation, there will be an opportunity to ask questions. To join the question queue, you may press star, then one on your telephone keypad. Should you need assistance during the conference call, you may signal an operator by pressing star and zero. I would now like to turn the conference over to Garrett Edson, ICR. Please go ahead.
Thank you and good afternoon. By now, everyone should have access to our earnings announcement supplemental presentation, which were released prior to this call and may be found on our website at regionalmanagement.com. Before we begin our formal remarks, I will direct you to page two of our supplemental presentation, which contains important disclosures concerning forward-looking statements and the use of non-GAAP financial measures. Part of our discussion today may include forward-looking statements, which are based on management's current expectations, estimates, and projections about the company's future financial performance and business prospects. These forward-looking statements speak only as of today and are subject to various assumptions, risks, uncertainties, and other factors that are difficult to predict and that could cause actual results to differ materially from those expressed or implied in the forward-looking statements.
These statements are not guarantees of future performance, and therefore you should not place undue reliance upon them. We refer all of you to our press release, presentation, and recent filings with the SEC for a more detailed discussion about forward-looking statements and the risks and uncertainties that could impact our future operating results and financial condition. Also, our discussion today may include references to certain non-GAAP measures. A reconciliation of these measures to the most comparable GAAP measures can be found within our earnings announcement or earnings presentation and posted on our website at regionalmanagement.com. I would now like to introduce Rob Beck, President and CEO of Regional Management Corporation.
Thanks, Garrett, and welcome to our Q4 2023 earnings call. I'm joined today by Harp Rana, our Chief Financial Officer. In the Q4, we took a series of actions to place the business back on a more normalized earnings trajectory, including putting the higher losses in our back book portfolio behind us. On this call, we'll cover our core operating results, provide details on the actions taken in the Q4, and preview our expectations for the Q1 and full year 2024. Q4 results came in better than our outlook when excluding the impact of three discrete items that we took in the quarter. While we had a net loss of $7.6 million, or $0.80 per share, our after-tax earnings were reduced by $12.6 million, or $1.34 per share, due to these three actions.
However, these actions strengthen our balance sheet and realign the business with further cost reductions, both of which position us for future growth with improved operating leverage and stronger earnings in 2024 and beyond. I'll provide an overview of these actions now before covering our Q4 results and 2024 expectations in more detail. First, we booked a $2 million pre-tax restructuring charge in the Q4 related to branch consolidations and severance costs from the elimination of roughly 10% of our corporate positions. These restructuring actions will result in about $6 million of operating cost savings in 2024, which we'll utilize to self-fund our continued investment in growth, technology, data and analytics, and expansion with our newer states of operation. As a result of these actions, we expect to hold our 2024 G&A expenses roughly flat to our Q4 run rate.
Second, as we did in the Q4 of 2022, we undertook a sale of certain non-performing loans prior to their normal charge-off at 180 days past due, which impacted net income by $3.9 million in the quarter. As a result, we ended the year with 30+ day delinquencies of 6.9%, an improvement of 20 basis points from the prior year. We took advantage of attractive pricing to sell these loans and put the associated losses behind us. The sale also frees up additional collection capacity going into 2024 to be put against assets with a higher probability of collection during tax season. The Q4 net income impact is largely timing related, as Q1 earnings will benefit from lower losses and interest accrual reversals.
Third, we refined our description of loans included in our back book and built additional reserves for back book portfolio stress in the Q4. Previously, our back book included all loans originated prior to the Q4 of 2022, though we excluded delinquent renewals associated with loans from these vintages. As of year-end, 23% of our portfolio fit the prior description of our back book. Under our revised description of the back book, we are now including only those loans that were originated in the four quarters from Q4 2021 through Q3 of 2022, and the associated delinquent renewals for all loans originated prior to Q4 2022. Under this description, we have a total of $390 million in our back book, representing 22% of our portfolio as of year-end. Our analysis of this newly defined back book shows that it continues to be stressed.
As a result, we increased the loan loss reserve rate on these vintages by 240 basis points to 14.8%, building $9.3 million in incremental loan loss reserves, or $7 million after tax. In comparison, the loan loss reserve rate on our front book is 9.5%. As the stressed back book loans flow through to loss, the incremental reserves will represent about 40 basis points of net credit loss rate in 2024, which we charged against our loan loss reserve, resulting in no bottom line impact in 2024, all else being equal. We are fully reserved for back book losses as of the end of the year.
While we've broken out the various components of these actions we took in the Q4, on a net basis, we effectively accelerated $14 million of net credit losses and $2 million of interest accrual reversals from Q1 2024 to Q4 2023 for the loan sale, held on to our existing reserve levels due to stress in the portfolio, particularly in the back book, and took a $2 million restructuring charge. While these actions clearly impacted our Q4 results, they also set us up well to generate stronger earnings in 2024 and beyond. Overall, we had solid core operating results in the Q4. Our revenue reached record levels from a combination of higher quality portfolio growth and total revenue yields that came in better than our outlook.
Total revenue yields have benefited from our repricing actions and growth in our higher margin small loan portfolio, which grew by $30 million in the Q3 and $19 million in the Q4. We've experienced strong returns in this segment as demand has been healthy, allowing us to be more selective in the loans we book. While growth in this segment will put some pressure on our normalized credit loss rate in the future, it comes with an attractive revenue and margin trade-off. On our Q4 line items, G&A expenses came in better than our outlook on an adjusted basis, as we continue to manage expenses tightly while still investing in our growth and strategic initiatives.
Despite our strong portfolio growth, interest expense also came in better than our expectations, as we benefited from our fixed rate funding, which ended the year at 82% of our total debt, mitigating the impact of the higher interest rate environment. Finally, excluding the loan sale and additional reserve build on our back book portfolio, our net credit losses and provision for credit losses were roughly in line with our expectations. Looking ahead, we're introducing full year line item guidance for the first time. Based on the current economic environment, we anticipate a modest rebound in portfolio growth in 2024. We expect 2024 ending net receivables to grow by approximately 5% to 7%, up from just over 4% in 2023.
We're forecasting revenue growth to be towards the higher end of this range, with revenue yields improving by 40 to 50 basis points due to our repricing actions and growth in our higher margin small loan segment, offset in part by the impact of interest reversals associated with elevated losses from the back book. We expect full year 2024 G&A expenses to be approximately $256 million to 258 million, or roughly flat to the Q4 run rate. While the amount may vary in any given quarter, we will hold the line on expenses in 2024, barring a decision to lean into faster growth if warranted by improving economic conditions. We expect our cost of funds, which is our interest expense as an annualized percentage of average net receivables, to be approximately 4.5% to 4.6%.
This assumes that benchmark rates improve consistent with current forward curves. Lastly, we anticipate that our net credit loss rate will be in the range of 10.7% to 10.8% in 2024, and our year-end loan loss reserve rate will be between 10.1% and 10.3%, subject to economic conditions. This is naturally very difficult to predict, given the economic uncertainty. The 30+ day delinquency rate on the back book is 10.4%, compared to 5.8% on the front book, which is still maturing. Our front book continues to perform in line with our expectations, despite macroeconomic stress. Credit tightening actions have improved overall portfolio quality, as we have originated roughly 60% of our loans to our top two risk ranks in recent quarters.
Our 1-59-day delinquency rate remains 70 basis points better at year-end 2023 compared to 2019. In projecting our 2024 NCL rate at 10.7%-10.8%, we are assuming inflation continues to moderate, resulting in improvement in delinquency roll rates of between 30 and 80 basis points across all buckets, though those roll rates will remain elevated compared to 2019 levels. If roll rates do not improve in 2024, our net credit loss rate could increase to 11% to 11.3%. If roll rates were to improve to 2019 levels, our net credit loss rate could fall to as low as 9%, though we don't anticipate that outcome in 2024.
To further understand the 2024 projected net credit loss rate range of 10.7% to 10.8%, we need to break this down in terms of our current underwriting and portfolio mix. We have said previously that we would expect a normalized net credit loss rate of 8.5% to 9% in a benign economic environment, and where we have a portfolio growth rate that is consistent with our historical norms. However, as we have begun to lean back into our higher margin small loan business, we expect our normalized portfolio loss rate to increase to the 9% to 9.5% range.
Broadly speaking, the difference between this range and the projected range of 10.7% to 10.8% in 2024 is due to a roughly 80 basis points impact associated with slower portfolio growth in 2024 compared to historical growth rates, as well as economic stress reflected in the portfolio, including the estimated 40 basis point impact from back book losses associated with the incremental Q4 reserves. We expect the newly defined back book to represent 8% of the portfolio by year-end 2024. While it's impossible to predict the future, if economic conditions return to a more benign environment and we resume a higher portfolio growth rate, our net credit loss rate should return to more normalized levels sometime in 2025. As we've always done, we'll manage the business in a way that maximizes direct contribution margin and bottom line results.
While the actions taken in the Q4 were difficult, particularly on those individuals impacted by the restructuring, they were necessary to position the business for a stronger 2024 and beyond. Having completed the Q4 loan sale and taken additional reserves related to our remaining back book portfolio, we are on a path towards a more normalized earnings trajectory as economic conditions continue to improve, including strong profits in the Q1 of this year. The team and I are excited as we continue to execute on our omni-channel strategy and remain positioned for stronger growth when the economic conditions are right. I'll now turn the call over to Harp to provide additional color on our Q4 results as well as Q1 guidance.
Thank you, Rob, and hello everyone. I'll now take you through our Q4 results in more detail, including the impact of the three actions that Rob covered. I'll also provide you with line item guidance for the Q1. On page 3 of the supplemental presentation, we provide our Q4 financial highlights. As Rob noted, we had solid core operating results despite a net loss of $7.6 million, or $0.80 per share. The restructuring, loan sale, and reserve actions described by Rob impacted net income by $12.6 million or $1.34 per share. On a normalized basis, we had strong revenue growth, and we continued to carefully manage our G&A and interest expense. We also exited the year in a strong reserve position with an improved delinquency posture.
Turning to page four, demand remained strong in the quarter, and we continued to take a cautious approach to underwriting, with an emphasis on higher-margin segments. Total originations declined 13% year-over-year. By channel, direct mail, digital, and branch originations fell by 22%, 16%, and 8%, respectively. As we've consistently noted, we've deliberately reduced originations in recent quarters as we appropriately balance growth with credit quality and higher returns. Page five displays our portfolio growth and product mix through the Q4. We closed the quarter with net finance receivables of just over $1.77 billion, up $20 million from September 30. Our Q4 portfolio growth was impacted by the Q4 loan sale, which accelerated a total of $16 million of loan charge-offs and interest accrual reversals from the Q1 of 2024 to Q4 of 2023.
Excluding the impact of the Q4 loan sale, we exceeded our Q4 receivables growth outlook of $35 million by roughly $1 million. As of the end of the Q4, our large loan book comprised 72% of our total portfolio. In addition, 84% of our portfolio carried an APR at or below 36%, down from 86% of our portfolio at the end of last year, as we grew our small loan portfolio by $49 million over the past two quarters. As Rob noted, we purposely leaned into growth in these higher-margin loans in recent quarters, as they will support future revenue yield, offset increasing funding costs, and exceed our return hurdles, despite higher expected net credit losses on these somewhat riskier segments.
Looking ahead, we expect our ending net receivables in the Q1 to decline by approximately $25 million, consistent with normal seasonal payment activity during tax season. During the quarter, we'll continue to monitor the economy and focus on originating loans that maximize our margins. As economic circumstances dictate, we're prepared to further tighten our underwriting or lean back into growth, either of which could impact ending net receivables. As shown on page 6, our lighter branch footprint strategy in new states and branch consolidation actions in legacy states continue to support higher receivables per branch and greater operating efficiency. Our receivables per branch ended the year at $5.1 million, a record high and up $200,000 from the prior year. We believe considerable growth opportunities remain within our existing branch footprint under this more efficient model, particularly in newer branches and newer states.
Turning to page seven and eight, total revenue grew 7% to a record $142 million in the Q4, despite a $1.9 million dollar impact on revenue from the Q4 loan sale. Our total revenue yield and interest and fee yield were 32.3% and 28.8%, respectively. Both interest and fee yield and total revenue yield exceeded our outlook after normalizing for the Q4 loan sale. Year-over-year, our total revenue yield is up 20 basis points, despite the 30 basis point loan sale impact, due in large part to our pricing increases on newer loans and growth in our higher-margin small loan portfolio. In the Q1, we expect total revenue yield to decline by roughly 40 basis points, consistent with seasonal trends.
We continue to anticipate that our increased pricing will drive benefits to our yields in future quarters as these actions roll through the portfolio over time. We also expect to see improving yields as credit outcomes improve in parallel with an improving economic environment. Moving to page 9, on a normalized basis, our delinquency and net credit losses were in line with our expectations. Our 30+ day delinquency rate as of quarter end was 6.9%, an improvement from 7.1% at the end of 2022. Our net credit losses of $66 million were in line with our Q4 outlook after adjusting for the $14 million of accelerated charge-offs in the quarter from the loan sale. The net credit loss rate of 15.1% includes a 3.2% impact from the loan sale.
Page ten provides additional information on the performance of our front book and back book. The front book is becoming an increasingly large portion of our portfolio, ending the year at 73% of our total book, while representing 60% of our 30+ day delinquency. Our back book, which represents 22% of our portfolio, accounts for 33% of our 30+ day delinquency. Our front and back book reserve rates are 9.5% and 14.8%, respectively. In the Q1, we expect our delinquency rate to be roughly flat to the Q4 due to the offsetting impacts of the normal seasonal decline in delinquency and the rebuilding of the delinquency buckets following the Q4 loan sale.
In addition, we anticipate that our net credit losses will be approximately $47.5 million in the Q1, with a sequential decrease being attributable to the benefits to the Q1 of the Q4 loan sale. Turning to page 11, our Q4 allowance for credit losses stayed flat to the Q3 at 10.6%, consistent with the high end of the range that we provided in our outlook. As of quarter end, the allowance was $187 million. Our allowance increased by $2.5 million in the quarter, primarily due to portfolio growth, while the reserve release associated with the Q4 loan sale roughly washed against the reserve build for our back book portfolio. The allowance assumes a 2024 year-end unemployment rate of 5.8%.
Looking ahead, subject to economic conditions, we expect to maintain a reserve rate of 10.6% at the end of the Q1, which is flat to our year-end reserve rate. Flipping to page 12, we continue to closely manage our spending while investing in our capabilities and strategic initiatives. Our G&A expense for the Q4 of $64.8 million were better than our outlook of $64 million-$65 million after normalizing for the $2 million restructuring charge. Our annualized operating expense ratio was 14.8% in the Q4, inclusive of the 50 basis point impact from the Q4 restructuring. We'll continue to manage our spending closely moving forward. In the Q1, we expect G&A expenses to be approximately $65.5 million to support our larger portfolio and continued targeted investments in our operations.
Turning to pages 13 and 14, our interest expense for the Q4 of $17.5 million, or 4% of average net receivables on an annualized basis, slightly better than our outlook. Despite the sharp increase in benchmark rates since early 2022, we've experienced a comparatively modest increase in interest expense as a percentage of average net receivables, thanks to our fixed-rate debt issued through our asset-backed securitization program. As of December 31, 82% of our debt was fixed rate, with a weighted average coupon of 3.6% and a weighted average revolving duration of 1.2 years. In the Q1, we expect interest expense to be approximately $18.5 million or 4.2% of average net receivables.
As our fixed-rate funding matures and we continue to grow using variable rate debt, our interest expense will increase as a percentage of average net receivables. We also have a strong balance sheet and continue to maintain ample liquidity to fund our growth. We have $187 million of lifetime loan loss reserves using a 5.8% year-end 2024 unemployment rate assumption, as well as $322 million of stockholders' equity, or $33 per share. As of the end of the Q4, we had $552 million of unused capacity on our credit facilities and $113 million of available liquidity, consisting of unrestricted cash on hand and immediate availability to draw down on our revolving credit facilities.
Our debt has staggered revolving duration stretching out to 2026, and since 2020, we've maintained a quarter-end unused borrowing capacity of between roughly $400 million and $700 million, demonstrating our ability to protect ourselves against short-term disruptions in the credit market. Our Q4 funded debt-to-equity ratio remained a conservative 4.3-to-1. We have ample capacity to fund our business, even if access to the securitization market were to become restricted. For the Q4, we experienced a tax benefit of $2 million. For the Q1, we expect an effective tax rate of approximately 24% prior to discrete items, such as any tax impacts of equity compensation. We also continue to return capital to our shareholders. Our board of directors declared a dividend of $0.30 per common share for the Q1.
The dividend will be paid on March 14, 2024, to shareholders of record as of the close of business on February 22, 2024. Finally, I'll note that we provide a summary of our Q1 and full year 2024 guidance on page 16 of our earnings supplement. That concludes my remarks. I'll now turn the call back over to Rob.
Thanks, Harp. As always, I want to thank the entire Regional team for their hard work and commitment. The team continues to execute well against our strategy, which has positioned us to lean into growth as economic conditions continue to normalize. Our business has proven to be very resilient during a period of high inflation not seen in the last 40 years. As we kick off 2024, I'm optimistic about our prospects and future results for several reasons. First, the economic outlook is improving. Inflation continues to fall. Real wages are growing for our customers. Unemployment is below 4%, and there is an increasing likelihood of lower funding costs in the near future. Second, we put the incremental stress on the back book behind us, and our front book is performing in line with our expectations.
Third, we position the business to further increase receivable growth as the economic environment improves. The actions we took in the Q4 position us for more normalized earnings in 2024 and set us up for a strong 2025 and beyond. Thank you again for your time and interest. I'll now open up the call for questions. Operator, could you please open the line?
Thank you. To join the question queue, you may press Star, then one on your telephone keypad. You will hear a tone acknowledging your request. If you are using a speakerphone, please pick up your handset before pressing any keys. To withdraw your question, please press Star, then two. The first question comes from John Hecht with Jefferies. Please go ahead.
Afternoon, guys. Thanks very much. I guess the first question, just because, you know, it feels like credit's been a little bit of a moving field goal, kind of, you know, post the last several quarters. And, you know, I'm just wondering, what did you like, maybe you could talk about the 2023 vintage or the 2022 vintage, like, your confidence level and how much better that will perform, what kind of underwriting changes you've made, and what kind of are the early signals that will come to fruition?
Well, will do, John, and thanks for joining the call. What I'd tell you is, when we did the analysis of the front book versus back book, the back book is stressed about 40% more than the front book. You know, and so as we see the new vintages coming on, they're performing, you know, back at historical levels. Now, there's always a difference in mix in various vintages, but, you know, the tightening is having an impact, and that we want it to have, and we're very pleased with the performance of the new vintages. You know, in terms of the credit losses and the profile, I mean, for us, the NCLs peaked in 2023.
And so, you know, we have a back book now that's 22% of the portfolio, and, you know, as you can see, it's got, you know, fairly high delinquencies. But we're fully reserved against that with a 14.8% reserve rate. And, you know, as that portfolio burns through, we'll release the reserves associated with it, and by year-end, we expect to have the back book down to about 8%. So, you know, this quarter where we, you know, took the actions to put the back book behind us, and that's partially through the loan sale as well, really just puts us on a more normalized trajectory and allows us to focus on, you know, the path forward.
Certainly, we got to still collect the assets as best we can in the back book, but we feel good about having positioned the business for the future now.
Then, like, just the branches, you've optimized the branch locations. You know, is there more to go there? Then, maybe kind of, you know, on the same branch topic, you guys expanded into Illinois a couple of years ago. Maybe give us, you know, an update of how that's going.
Yeah. So we, we ended up closing four branches. I, I would say, you know, that's fairly typical in every given year that we close three or four branches. You know, we, we included it in all the, you know, restructuring actions that we, we took in the, in the quarter, which was largely, you know, looking for efficiency saves and how we manage the business. You know, some, belt-tightening, we thought that was the, the right thing to do and, and give us some dry powder for when we want to, lean back into growth. In terms of going forward for this year, you know, I would say, you know, in terms of new markets, just to be transparent, we've entered so many new states. There's plenty of headroom and growth opportunity in every one of those states.
You know, we'll add a handful of branches in those newer states where we know we can get, you know, really nice receivables per branch, which, you know, in our newer states are averaging, you know, $5 million to 6 million per branch. And so, you know, we'll continue to, you know, optimize around the network like any good retailer would do when leases come due and if there's opportunities to consolidate. In terms of Illinois and the new states, I mean, we're very happy with the growth that we've seen. You know, Illinois's got, you know, $54 million of ENR across eight branches, and we're averaging $6.7 million per branch.
You know, that profile is the same, if not higher, than some of our other new states, which is just a proof point that, you know, our leaner footprint model creates a lot of leverage in these new markets.
Great. Thanks, guys, very much.
Thanks, John.
The next question comes from Zachary Oster with JMP Securities. Please go ahead.
Hi, this is Zach on for David. So just back to the topic of the branch optimization, so we just wanted to kind of dig in there a little bit more and see if there's, if it was concentrated in any specific state or region. And additionally, does this kind of impact any future, you know, footprint expansion kind of strategy longer term?
No, it really is, you know, when you look at any kind of retail business, you know, your leases come up over a period of time, and then you look at, well, you know, based on our kind of the larger footprint strategy, do we have an opportunity to consolidate in one larger location? And so we take those opportunities as they come up, which is, you know, what was the case with these four branches that we closed and consolidated to a nearby location. You know, and effectively, and we've been doing this for a while, we effectively do that, and that helps self-fund additional branches in newer locations and new states. So it's just a normal part of, you know, running the business and, you know, optimizing your retail storefront.
And Zach, the only thing that I would add to that is we talked about the restructuring. Much of the restructuring and the severance costs were due to the elimination of approximately 10% of our corporate positions. So I just want to point that out, in terms of the restructuring. And just as a reminder, that's going to result in about $6 million of operating cost savings in 2024. Got it. Thank you.
Great. Thanks, Zach.
Once again, if you have a question, please press star, then one. The next question comes from Bill Dezellem with Tieton Capital. Please go ahead.
Thank you. You just mentioned the 10% headcount at corporate. Would you please walk through kind of what functions you found that you were getting a bit heavy and needed to trim down?
Hey, Bill, how you doing? Thanks, thanks for joining. You know, really, it was us optimizing, you know, across the head office. So I wouldn't say it was heavy in any particular area. But as you think ahead in how we plan to run the business going forward, particularly, you know, operational elements and certain business lines, including, you know, digital business that, you know, we're growing. There was just the ability to combine functions, and then by doing that, you know, basically have a more efficient organization, be able to reduce some folks. And I will tell you, you know, always a hard decision to reduce talented people, and this had nothing to do with the individuals themselves.
It had to do with where we could run more effectively and frankly create some synergies and backups where functions could be, you know, put together. So not any one targeted area.
That's helpful. And then what was the size of the portfolio that you sold in the Q4, please?
Yeah. So, Harp got that.
Yeah, so we sold about $24 million of the loans, and that had a December ENR impact of $16 million.
Great. Thank you. And, a couple more, if I may, please.
Sure.
Have you begun leaning into portfolio growth as of today?
So I would say it this way: we our models where we look at our returns on a DCM basis, a direct contribution margin basis. Like others, we look at every, you know, aspect of our portfolio. We look at what the returns are. We pick those parts of the portfolio where we have the highest confidence. We also apply stress against those underwriting decisions, particularly, you know, where they're higher stressed or higher risk, you know, areas. I'll give you an example. So, you know, our small loan book, we added about $30 million of receivables in the Q3, another $19 million in the Q4, and I think we're now at a record high in terms of our small loan portfolio.
Now, you know, typically, we have been reducing the amount of loans that are, you know, greater than 36%, and we actually, I think we're up about two percentage points versus prior year. Now, I would say that that is done with confidence because while this is higher, higher rate, higher risk business, it's got very attractive margins. So to, to kind of give you a sense of what this means for the business is, so we've talked about repricing our portfolio for all of last year, and we continue to do it where we see opportunities. We're leaning into some of the small loan growth. And so if you look at our originations in the Q4, the average APR was right at 37%.
Our Q4 2022 APRs on our originations, so a year ago, was 34.6%, give or take. So we've added 233 basis points of higher APR to our business model over the last year through repricing, you know, our base business, as well as starting to lean into some of that smaller loan activity, which, as I said, is higher rate higher return, but also has somewhat higher losses, which is why we've kind of guided up the NCL rate for next year. So again, it's all about putting on our highest confidence assets with the best returns, and that's how we run the business.
That's interesting. Let me jump in a little further on that, if I may. So historically, we have thought about the small loan portfolio as being a feeder for the large loan portfolio. And those loans tend to be to newer or have tended to be to new or newer clients, and then that leads to large loan growth. Is there something different going on now, or is that exactly what we're seeing, and it explains and somehow leads to there being a pullback in the large loan originations that you've experienced?
No, I would say that, you know, the market and the competition around that small loan space is not as great right now for lots of reasons than other competitors. And so we're able to be pretty selective in those loans we put on. And it creates that feeder system that we've always had to be able to take those best customers who perform on us and then migrate them up to larger loans. So, this isn't about de-emphasizing large loans. This is about, you know, finding where there's opportunities, really strong returns with the small loan portfolio. And, you know, we probably have discussed this in the past, but, you know, we have a barbell strategy, where we have some higher rate, higher risk loans, small loans on one end,
we have our large loan book in the middle, and we're increasing the size of our auto-secured business on the other end of the barbell, which is, you know, obviously has much lower credit losses and equally strong returns. And so this is just a strategy of continuing to maximize the bottom line returns across those three elements of our business.
Great. Thank you both for taking my questions.
Great. Thanks, Bill.
The next question comes from John Rowan with Janney. Please go ahead.
Good evening. I just have one really quick question. So the net charge-off rate guidance that you gave for fiscal 2024, that obviously benefits from the loan sale in the Q4, correct?
Actually, it does benefit from the loan sale in the Q4. Harp, do you have that?
So it's in the Q4, it had a 320 basis point impact. And, you know, I'll go back to last year's loan sale, which had a 320 basis point impact in the Q4 of 2022, but then had a 280 basis point positive impact in Q1 of 2023. So we would expect a similar pattern with the Q4 2023 loan sale.
Okay. All right. Thank you.
Thank you.
This concludes the question and answer session. I would like to turn the conference back over to Mr. Beck for any closing remarks. Please go ahead.
Thanks, operator, and, and thanks, everyone, for joining this evening. Let me close by saying, you know, that I'm optimistic about our future. You know, as I said, the economic outlook is improving, inflation is falling, real wage growth, unemployment below 4%. There's still 9 million open jobs out there, and, you know, the rate cuts, as I said, are, you know, seemingly on the horizon. I think most importantly, though, we put the back, you know, the higher losses on our back book, behind us, and as we've said, our front book continues to perform in line with our expectations. You know, our back book is 22% of ENR now, and by year-end, it's going to be 8%.
Given our proactive tightening, you know, our NCLs did peak in 2023, and while the back book is still leading to elevated losses in 2024, we are fully reserved for those losses at a reserve rate of 14.8%. And lastly, you know, our year-end 30+ day delinquencies were better than prior year by 20 basis points. Overall, our model has proven to be, you know, very resilient through a period of, you know, high inflation that's not been seen in 40 years. And during this period, we continued to invest in the business so we could lean into growth as the macro environment improves. You know, we have a strong balance sheet with liquidity to fund our growth.
When you factor in the Q4 actions, we still generated $26 million of capital this year, of which $12 million was paid out in dividends, and we ended the year with $322 million of book value or $33 per share. Given all these actions, we are positioned to improve earnings this year, and we're seeing a strong 2025 and beyond. Again, thank you all for joining, and have a good night.
This concludes today's conference call. You may disconnect your lines. Thank you for participating, and have a pleasant day.