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Goldman Sachs 31st Annual Global Retailing Conference

Sep 5, 2024

Christine Cho
Analyst, Goldman Sachs

Great. Thank you everyone for coming to our day two of GS Retail Conference, and we're very excited to have Sweetgreen's CFO, Mitch Reback, with us today. I'm Christine Cho. I'm the Restaurant Analyst here at Goldman Sachs. As you know, Sweetgreen is a fast casual restaurant concept that serves healthful, holistic-sourced bowls, salads, and plates in more than 230 stores across 20 states and Washington, D.C. The company has been expanding TAM through new markets and also product innovation. Some very early exciting results from the innovative digital make line, which is an Infinite Kitchen world I'm sure we'll dig really deep into. But yeah, let's kick off the discussion. You know, welcome, Mitch.

Mitch Reback
CFO, Sweetgreen

Thank you very much for having us today.

Christine Cho
Analyst, Goldman Sachs

Great! I just wanna touch upon quickly your recent quarter and also just kind of the second half implied guidance. I know there was a lot to like about the quarter. You had same-store sales acceleration, margin expansion. You had a big inflection in EBITDA, as well as operating cash flow. But your guidance, you've raised it, but still implies a bit of a deceleration in the second half. So we wanted to understand kind of the key assumptions that went into that revision and whether there's any dynamics that we need to be aware of.

Mitch Reback
CFO, Sweetgreen

Thank you for the question. Thank you for the key question. We are very pleased with the second quarter results.

Christine Cho
Analyst, Goldman Sachs

Mm-hmm.

Mitch Reback
CFO, Sweetgreen

We're pleased with kind of the response we're getting from our customers with many of our initiatives. We really set out for a while to broaden our menu, to broaden our marketing, to broaden our footprint, to open up more new markets, more stores and suburbs, and we're starting to see really a lot of traction in those areas, and we're very pleased with that. We did raise our guidance.

Christine Cho
Analyst, Goldman Sachs

Mm-hmm.

Mitch Reback
CFO, Sweetgreen

You know, that guidance was raised off of the strength of the first half results.

Christine Cho
Analyst, Goldman Sachs

Mm-hmm.

Mitch Reback
CFO, Sweetgreen

When we look out on the second half of the year, we feel very confident with the things we control.

Christine Cho
Analyst, Goldman Sachs

Mm-hmm.

Mitch Reback
CFO, Sweetgreen

We're, again, very happy with the menu, very happy with our marketing, happy with the improvements we're seeing in our throughput and our execution in the stores, and extremely happy with our new store performance.

Christine Cho
Analyst, Goldman Sachs

Mm-hmm.

Mitch Reback
CFO, Sweetgreen

Very happy with the two stores we opened in Seattle. We had a very, very strong opening yesterday in Columbus, Ohio, for a new market.

Christine Cho
Analyst, Goldman Sachs

Mm.

Mitch Reback
CFO, Sweetgreen

So feeling very comfortable with that. However, when we look at the world around us-

Christine Cho
Analyst, Goldman Sachs

Mm-hmm.

Mitch Reback
CFO, Sweetgreen

... we read the same newspapers everybody in the room reads, and we just see a lot of choppiness in the external environment.

Christine Cho
Analyst, Goldman Sachs

Mm-hmm.

Mitch Reback
CFO, Sweetgreen

We see choppiness coming. You know, we have a, an election in November coming up.

Christine Cho
Analyst, Goldman Sachs

Mm-hmm

Mitch Reback
CFO, Sweetgreen

... and we have absolutely no idea what that does to the business-

Christine Cho
Analyst, Goldman Sachs

Mm-hmm

Mitch Reback
CFO, Sweetgreen

or for how long. We see an uncertain economic climate.

Christine Cho
Analyst, Goldman Sachs

Mm-hmm.

Mitch Reback
CFO, Sweetgreen

See a lot of summer travel, a lot of crosswinds, had some kind of record-breaking disruptions from weather in the past.

Christine Cho
Analyst, Goldman Sachs

Mm-hmm.

Mitch Reback
CFO, Sweetgreen

And when we give our guidance, one of the things we're not able to do is give our guidance and say, "This is assuming a perfect outside environment, and if anything changes, we'll revise our guidance." And analysts, like you, say, "No problem." It doesn't usually work that way. The way it works is: Here's the guidance, and take the world as it comes.

Christine Cho
Analyst, Goldman Sachs

Mm-hmm.

Mitch Reback
CFO, Sweetgreen

I don't want to necessarily say there's a degree of caution in it.

Christine Cho
Analyst, Goldman Sachs

Mm-hmm.

Mitch Reback
CFO, Sweetgreen

But I would say what it really represents is our best view looking out at the outside world-

Christine Cho
Analyst, Goldman Sachs

Mm-hmm

Mitch Reback
CFO, Sweetgreen

- and how we're executing against that.

Christine Cho
Analyst, Goldman Sachs

Great. Great, I know in the last few years, you seem to have garnered an advantage in pricing because a lot of your peers have taken more pricing than you. But, you know, we are seeing a slew of, you know, $5 meals and whatnot, and a lot of value narrative kicking in across the industry. So how does that change your relative value perception, if at all?

Mitch Reback
CFO, Sweetgreen

Well, I think I'd start off with where you started off and say, when you look at the company for the past several years-

Christine Cho
Analyst, Goldman Sachs

Mm-hmm

Mitch Reback
CFO, Sweetgreen

... we were in a fortunate position where our cost structure did not move up nearly as rapidly as many people in the industry, and that gave us the luxury of taking a lot less price than the industry, and the price gap between Sweetgreen and other people has narrowed considerably.

Christine Cho
Analyst, Goldman Sachs

Mm-hmm.

Mitch Reback
CFO, Sweetgreen

It's actually even, we don't necessarily see ourselves as a direct competitor with the people with the $5 value meals, but-

Christine Cho
Analyst, Goldman Sachs

Mm

Mitch Reback
CFO, Sweetgreen

... even that company's price value has gotten closer to ours than it's been historically.

Christine Cho
Analyst, Goldman Sachs

Mm-hmm.

Mitch Reback
CFO, Sweetgreen

So, you know, we watch our price, but, I would say, it's an area that we try to be very judicious in terms of our price moves.

Christine Cho
Analyst, Goldman Sachs

Mm-hmm. Great. Let's talk a little bit about unit growth. I know you're looking to accelerate the unit growth in the next few years, in the range of 15%-20%. So can you talk about what drives your confidence in achieving that type of growth?

Mitch Reback
CFO, Sweetgreen

Yeah.

Christine Cho
Analyst, Goldman Sachs

Mm-hmm.

Mitch Reback
CFO, Sweetgreen

What we said is, next year, we see our growth algorithm around 15%.

Christine Cho
Analyst, Goldman Sachs

Mm-hmm

Mitch Reback
CFO, Sweetgreen

... moving up to closer to 20% in 2026. You know, if you look back historically, we were opening to somewhere in the mid to high-30 stores.

Christine Cho
Analyst, Goldman Sachs

Mm.

Mitch Reback
CFO, Sweetgreen

So I think the growth rate to those type of numbers is something well within our sight. We believe that by making kind of a few kind of deeper investments in the development side.

Christine Cho
Analyst, Goldman Sachs

Mm-hmm

Mitch Reback
CFO, Sweetgreen

W e can kind of open up stores at a faster pace in more markets. When you look at where we're at as a company, we opened a number of new markets in the past few years that have very, very few stores in them. I think Texas has around 15 stores for us. Florida, five or so, five to 10.

Christine Cho
Analyst, Goldman Sachs

Mm.

Mitch Reback
CFO, Sweetgreen

Handful in Denver.

Christine Cho
Analyst, Goldman Sachs

Mm-hmm.

Mitch Reback
CFO, Sweetgreen

We have two very strong stores in Seattle, with a third one opening. We opened one store yesterday in Ohio, so we just see plenty of TAM in our existing markets.

Christine Cho
Analyst, Goldman Sachs

Mm-hmm.

Mitch Reback
CFO, Sweetgreen

Look to open up for no more than, call it two to three new markets a year for the next few years.

Christine Cho
Analyst, Goldman Sachs

Mm-hmm. Great. And I know your sales performance in your new stores has been really outpacing your expectation. I want to talk a little bit about that. Can you walk us through kind of the key drivers of that improvement? And if you can give us a quick overview of the new store strategy, yeah, that'd be good, good start.

Mitch Reback
CFO, Sweetgreen

Yeah. You see, the new store opening strategy could best be thought of as almost a return to our pre-pandemic strategy.

Christine Cho
Analyst, Goldman Sachs

Mm-hmm.

Mitch Reback
CFO, Sweetgreen

Which is, we like to go look at the real estate before we sign a lease, something that was very, very complicated to do in 2020 and 2021.

Christine Cho
Analyst, Goldman Sachs

Mm-hmm.

Mitch Reback
CFO, Sweetgreen

We like to open up new stores, particularly in new markets, with on-the-ground marketing. We think that that helps build a lot of brand awareness and helps build traffic earlier on.

Christine Cho
Analyst, Goldman Sachs

Mm-hmm.

Mitch Reback
CFO, Sweetgreen

We've moved into a format where we do pulse our advertising over a broad, longer period of time in new markets.

Christine Cho
Analyst, Goldman Sachs

Mm.

Mitch Reback
CFO, Sweetgreen

This has helped the new markets that have opened in the past year considerably, you know, and it's helped them move up faster in their metrics, and we have had a series of stores that have opened at, let's call it near record-level volumes.

Christine Cho
Analyst, Goldman Sachs

Mm-hmm.

Mitch Reback
CFO, Sweetgreen

It's very encouraging for us. What we're finding in the stores that opened in kind of that pandemic overhang, you think of Texas, Florida, and Atlanta-

Christine Cho
Analyst, Goldman Sachs

Mm-hmm

Mitch Reback
CFO, Sweetgreen

... being kind of the big three in that area, they kind of opened up into a void of people. And what I mean is-

Christine Cho
Analyst, Goldman Sachs

Mm

Mitch Reback
CFO, Sweetgreen

... the store opened up, and the neighborhood wasn't quite what we thought it was going to be.

Christine Cho
Analyst, Goldman Sachs

Right.

Mitch Reback
CFO, Sweetgreen

One of the key attributes of Sweetgreen is we sell a product that you can eat frequently-

Christine Cho
Analyst, Goldman Sachs

Mm-hmm

Mitch Reback
CFO, Sweetgreen

... and that has a habitual nature to it.

Christine Cho
Analyst, Goldman Sachs

Mm.

Mitch Reback
CFO, Sweetgreen

And that's reinforced with our app and some of the technology.

Christine Cho
Analyst, Goldman Sachs

Mm-hmm.

Mitch Reback
CFO, Sweetgreen

What we found is that's how the flywheel begins to pick up. But if you open up a store where there are no people, it's very hard to get the flywheel to start to spin.

Christine Cho
Analyst, Goldman Sachs

Mm-hmm.

Mitch Reback
CFO, Sweetgreen

So what's happened in a lot of these markets is, as the world has kind of normalized, to whatever degree we've kind of come back-

Christine Cho
Analyst, Goldman Sachs

Mm-hmm

Mitch Reback
CFO, Sweetgreen

... the store, flywheel has begun to spin, and, it's been very encouraging for us, the results we're seeing, particularly, as I said, in, Florida, Texas, Atlanta-

Christine Cho
Analyst, Goldman Sachs

Mm

Mitch Reback
CFO, Sweetgreen

... and very strong results in the Upper Midwest.

Christine Cho
Analyst, Goldman Sachs

Okay. Great, excellent, and just in terms of, you know, as you think about accelerating the unit growth, right, could you share some thoughts on expanding new formats? So I know you have four IKs. You have one Sweetlane store, one Pickup Kitchen currently, and all of these formats have actually shown pretty encouraging early results. So how are you thinking about kind of picking and choosing the right format? And how do you scale up in these formats in a more-

Mitch Reback
CFO, Sweetgreen

Yeah

Christine Cho
Analyst, Goldman Sachs

... meaningful way?

Mitch Reback
CFO, Sweetgreen

Yeah. You know, we believe having... You know, if you roll back a few years, we just had one format, the classic store.

Christine Cho
Analyst, Goldman Sachs

Mm.

Mitch Reback
CFO, Sweetgreen

We think having a bunch of formats is kind of like having, like, more tools in the toolkit.

Christine Cho
Analyst, Goldman Sachs

Mm.

Mitch Reback
CFO, Sweetgreen

It allows us to fit more stores into different neighborhoods, to meet our customers where they're at, and to kind of serve the customer in a better way. So-

Christine Cho
Analyst, Goldman Sachs

Mm

Mitch Reback
CFO, Sweetgreen

... you know, we have a digital-only pickup store in a crowded area of Washington, D.C. It's doing very well. Looking to expand that format into more dense urban locations.

Christine Cho
Analyst, Goldman Sachs

Mm-hmm.

Mitch Reback
CFO, Sweetgreen

We have the one pull-through in Schaumburg, Illinois, that we're very, very happy with, and continue to look to see more, build out more pull-throughs and drive-throughs. Everyone in the industry knows that they generally have better and higher metrics, and we do look to one day open one up with an IK-

Christine Cho
Analyst, Goldman Sachs

Mm

Mitch Reback
CFO, Sweetgreen

... which would give us the advantage of having complete customization-

Christine Cho
Analyst, Goldman Sachs

Mm

Mitch Reback
CFO, Sweetgreen

... in a drive-through.

Christine Cho
Analyst, Goldman Sachs

Wow, interesting.

Mitch Reback
CFO, Sweetgreen

So that would be a big change. So, you know, looking to continue to do the format work and to fit the right format into the right trade zone-

Christine Cho
Analyst, Goldman Sachs

Mm-hmm

Mitch Reback
CFO, Sweetgreen

... to meet our customer.

Christine Cho
Analyst, Goldman Sachs

Okay, great. I think, at IPO, I think you stated your ambitions to get to a thousand stores by around 2030 . I know COVID held you back a little bit, but is that, is that still a valid kind of midterm target to kind of anchor to? And specifically, you know, you've seen a lot of success with IKs and the new products, et cetera. How is that impacting your thinking around the long-term unit potential for you?

Mitch Reback
CFO, Sweetgreen

You know, Sweetgreen, we've always kind of saw ourselves as having a brand bigger than our footprint.

Christine Cho
Analyst, Goldman Sachs

Mm-hmm.

Mitch Reback
CFO, Sweetgreen

We think that's really important because that allows us to continue to expand.

Christine Cho
Analyst, Goldman Sachs

Mm-hmm.

Mitch Reback
CFO, Sweetgreen

And we're very pleased with the reception we have and really almost taken off in virtually every market that we're in.

Christine Cho
Analyst, Goldman Sachs

Mm.

Mitch Reback
CFO, Sweetgreen

and they all kind of move up to the same type of metrics that we kind of strive for. So we think that we have this massive TAM. You're correct. I think the COVID years kind of put an overhang for a few years. We're now looking to reaccelerate growth, very happy with where we're at, and I think over the next few years, you'll see the IK as an accelerator to the growth.

Christine Cho
Analyst, Goldman Sachs

Mm-hmm.

Mitch Reback
CFO, Sweetgreen

When you look at the rate-limiting factor on growth in the industry, a lot of it's labor. You have to hire people, train people. You have your highest turnover in your first 90 days, then you usually have to rehire people and retrain people.

Christine Cho
Analyst, Goldman Sachs

Mm.

Mitch Reback
CFO, Sweetgreen

It just takes a lot of energy. The IK stores, you basically hire about a third fewer people.

Christine Cho
Analyst, Goldman Sachs

Mm-hmm.

Mitch Reback
CFO, Sweetgreen

So we think that the IK will be an accelerator to the TAM development.

Christine Cho
Analyst, Goldman Sachs

I think you already answered my next question. That was, that was the main benefit of the IK that you're looking for and opportunities there. So can you talk a little bit, just, just on that point, how does the margin and cash-on-cash returns for IKs look like versus the non-IK?

Mitch Reback
CFO, Sweetgreen

Well-

Christine Cho
Analyst, Goldman Sachs

Mm

Mitch Reback
CFO, Sweetgreen

... the key financial metric we use in the business is return on capital.

Christine Cho
Analyst, Goldman Sachs

Mm-hmm.

Mitch Reback
CFO, Sweetgreen

Going into it, our view is that an IK store has to have a return on capital year two, at least equal to a classic store.

Christine Cho
Analyst, Goldman Sachs

Mm.

Mitch Reback
CFO, Sweetgreen

Our internal view is, though, if you're happy with the year two, you're probably gonna love it when you get to the out years. Because for a new store, a typical Sweetgreen would be a 10-year lease with two five-year options. The highest part of your cost structure in the industry is labor. If you look back, the fastest increasing cost component has largely been labor.

Christine Cho
Analyst, Goldman Sachs

Mm-hmm.

Mitch Reback
CFO, Sweetgreen

We do not see the labor environment in this country getting better over the next, you know, really foreseeable future.

Christine Cho
Analyst, Goldman Sachs

Mm.

Mitch Reback
CFO, Sweetgreen

So there's that. As labor rates go up-

Christine Cho
Analyst, Goldman Sachs

Mm-hmm

Mitch Reback
CFO, Sweetgreen

... the margin benefit from an IK only increases.

Christine Cho
Analyst, Goldman Sachs

Mm.

Mitch Reback
CFO, Sweetgreen

So we believe that over time, that return on capital will just continue to increase with an IK versus a classic.

Christine Cho
Analyst, Goldman Sachs

Mm.

Mitch Reback
CFO, Sweetgreen

So again, if you like the returns here, too, probably gonna love them when you get to the out years.

Christine Cho
Analyst, Goldman Sachs

Mm. Great. I know there's all eyes on the first retrofit kitchen here in New York City. I don't know if you guys have actually been to the Penn Plaza store yet. But I think it was quite important in contemplating on the portability of the Infinite Kitchen. So you just opened another one, I think, in Newport Beach, California, a few weeks ago. So could you actually discuss some of your key learnings and surprises, if there were any, in the last two months, although it's quite early?

Mitch Reback
CFO, Sweetgreen

So we have four Infinite Kitchens running today.

Christine Cho
Analyst, Goldman Sachs

Mm-hmm. Mm-hmm.

Mitch Reback
CFO, Sweetgreen

The first one was in Naperville, the second one was in Huntington Beach, California.

Christine Cho
Analyst, Goldman Sachs

Mm.

Mitch Reback
CFO, Sweetgreen

Both new stores in really remote suburban locations-

Christine Cho
Analyst, Goldman Sachs

Mm

Mitch Reback
CFO, Sweetgreen

... intentionally selected to be a little bit isolated and kind of away from the typical Sweetgreen brand.

Christine Cho
Analyst, Goldman Sachs

Mm.

Mitch Reback
CFO, Sweetgreen

Those first two machines were built by hand in the lab of the Spyce team. The first retrofit was our third store, which was Penn Plaza in New York. Penn Plaza is interesting for a number of reasons. One, it's a retrofit.

Christine Cho
Analyst, Goldman Sachs

Mm.

Mitch Reback
CFO, Sweetgreen

Two, it's our first square IK. The IK comes in a linear version and a square version. Penn Plaza is a square version, and I think kind of the fourth store was Fashion Island in Newport Beach, which opened two weeks ago.

Christine Cho
Analyst, Goldman Sachs

Mm-hmm.

Mitch Reback
CFO, Sweetgreen

So the Penn Plaza and Newport Beach are the first two machines built by the contract manufacturer.

Christine Cho
Analyst, Goldman Sachs

Mm.

Mitch Reback
CFO, Sweetgreen

You know, when I think about what was the biggest surprise at the IK, probably the biggest surprise, and particularly given the fact I'm the CFO, was how precise it was in the modeling. The... Yeah, something we don't often see. I always kid the Spyce team that they're kind of a testimonial to higher education, but it's exactly as modeled.

Christine Cho
Analyst, Goldman Sachs

Mm. Mm.

Mitch Reback
CFO, Sweetgreen

The margin is as modeled. Every deadline has been met.

Christine Cho
Analyst, Goldman Sachs

Mm.

Mitch Reback
CFO, Sweetgreen

The contract manufacturer showed up with the two units right on time.

Christine Cho
Analyst, Goldman Sachs

Mm.

Mitch Reback
CFO, Sweetgreen

There's been very little that has surprised us. Nothing on the negative.

Christine Cho
Analyst, Goldman Sachs

Okay.

Mitch Reback
CFO, Sweetgreen

The area that we continue to work on-

Christine Cho
Analyst, Goldman Sachs

Mm

Mitch Reback
CFO, Sweetgreen

... we always wanted an IK store to look and feel like a Sweetgreen.

Christine Cho
Analyst, Goldman Sachs

Mm.

Mitch Reback
CFO, Sweetgreen

The objective was never to make it a robotic store or a mechanical store.

Christine Cho
Analyst, Goldman Sachs

Mm.

Mitch Reback
CFO, Sweetgreen

It was to keep the look, brand, and the vibe of Sweetgreen alive-

Christine Cho
Analyst, Goldman Sachs

Mm-hmm

Mitch Reback
CFO, Sweetgreen

... with the benefits of the IK.

Christine Cho
Analyst, Goldman Sachs

Mm.

Mitch Reback
CFO, Sweetgreen

We're pleased with where we're at, but we continue to work on that.

Christine Cho
Analyst, Goldman Sachs

Okay, great. So can you elaborate a little bit on the adjustments that you had to make between the different stores? And I think, you know, I'm trying to understand how much customization for each of the stores is required, right, for different locations, and whether there could be some cost spend over time?

Mitch Reback
CFO, Sweetgreen

In a renovation?

Christine Cho
Analyst, Goldman Sachs

Yes.

Mitch Reback
CFO, Sweetgreen

Yeah. Well, every Sweetgreen is different. You know, we're not like a, a QSR that has a standard format and builds ground-up leases.

Christine Cho
Analyst, Goldman Sachs

Mm-hmm.

Mitch Reback
CFO, Sweetgreen

Every one of our stores is a little bit different and a little bit unique.

Christine Cho
Analyst, Goldman Sachs

Mm.

Mitch Reback
CFO, Sweetgreen

In terms of what we look for in terms of renovations, at this stage, are: one, where is the store in its lease?

Christine Cho
Analyst, Goldman Sachs

Mm-hmm.

Mitch Reback
CFO, Sweetgreen

Right? We wanna be sure we have a lot of term left in the lease. Typical Sweetgreen is a ten-year lease with two five-year options, but wanna be sure there's at least a 10-year life in it.

Christine Cho
Analyst, Goldman Sachs

Mm.

Mitch Reback
CFO, Sweetgreen

Wanna know where the store is in terms of its kind of build-out renovation cycle. For example, we opened two stores this year in Seattle.

Christine Cho
Analyst, Goldman Sachs

Mm.

Mitch Reback
CFO, Sweetgreen

Part of the reason, you know, we slowed down the pipeline this year was to align the IK timing to match it.

Christine Cho
Analyst, Goldman Sachs

Mm.

Mitch Reback
CFO, Sweetgreen

We knew when we opened up Seattle, that we really wanted IKs in them, but we didn't have any available.

Christine Cho
Analyst, Goldman Sachs

Mm.

Mitch Reback
CFO, Sweetgreen

So the question is, you know, do you, do you go back to Seattle? Answer is, no, the plan's not to go back to a store that's been open six months and rip it apart and put in an IK.

Christine Cho
Analyst, Goldman Sachs

Mm.

Mitch Reback
CFO, Sweetgreen

So it's where you're at in the lease, how much term, how close are you to your renovation cycle, and I think near-term, for the next couple of years, what's the volume of the IK store?

Christine Cho
Analyst, Goldman Sachs

Mm.

Mitch Reback
CFO, Sweetgreen

You know, really would like to attack the higher volume stores first to capture a, we believe, benefit from faster throughput.

Christine Cho
Analyst, Goldman Sachs

Mm-hmm.

Mitch Reback
CFO, Sweetgreen

Certainly, you know, let's say an IK store benefits 7% - 10% margin. 7% - 10% margin points is worth a lot more in a $5 million or $6 million box than a $2 million box.

Christine Cho
Analyst, Goldman Sachs

Do you think ultimately, in a longer term, would IKs be in every single store, or do you think it makes sense to do part of it? I think it probably goes by stage, but does it make sense?

Mitch Reback
CFO, Sweetgreen

Yeah

Christine Cho
Analyst, Goldman Sachs

... in the long run?

Mitch Reback
CFO, Sweetgreen

I don't think you'll see them in every single store.

Christine Cho
Analyst, Goldman Sachs

Mm-hmm.

Mitch Reback
CFO, Sweetgreen

and the reason for that is, I think we have a lot of older, smaller stores-

Christine Cho
Analyst, Goldman Sachs

Mm-hmm

Mitch Reback
CFO, Sweetgreen

... you know, in the footprint, certainly in the D.C. area, Philadelphia, where we probably would not go back and retrofit them. We've disclosed in the back half of 2024, right, that we're in right now-

Christine Cho
Analyst, Goldman Sachs

Mm

Mitch Reback
CFO, Sweetgreen

... that just around 50% of the new stores will have IKs.

Christine Cho
Analyst, Goldman Sachs

Mm.

Mitch Reback
CFO, Sweetgreen

I think that as you look out over the next few years, that's probably a very good floor that we'll begin to build off of.

Christine Cho
Analyst, Goldman Sachs

Mm-hmm.

Mitch Reback
CFO, Sweetgreen

We plan to do at least two retrofits this year. We did the Penn Plaza. We've previously said that we are retrofitting Willis Tower in Chicago-

Christine Cho
Analyst, Goldman Sachs

Mm-hmm

Mitch Reback
CFO, Sweetgreen

... which is a very, very large store for us.

Christine Cho
Analyst, Goldman Sachs

Mm.

Mitch Reback
CFO, Sweetgreen

I think what you'll see is more retrofits in addition to kind of that 50% plus building in new stores.

Christine Cho
Analyst, Goldman Sachs

Mm-hmm. Okay, perfect. So there's lots to like about IK, faster food, you know, perfectly portioned food-

Mitch Reback
CFO, Sweetgreen

Mm.

Christine Cho
Analyst, Goldman Sachs

Better guest service. But how does the staff feel about working in IKs?

Mitch Reback
CFO, Sweetgreen

Yeah

Christine Cho
Analyst, Goldman Sachs

... versus a non-IK?

Mitch Reback
CFO, Sweetgreen

Yeah, it's a very important question, and, I should say, when we first were looking into acquiring Spyce three years ago, we went out and did a survey of our Head Coaches and said, "If we had this, who would want it?" And I think every store came back and said, "We'll take it tonight." I think what you find is that working in the stores is a much better experience.

Christine Cho
Analyst, Goldman Sachs

Mm.

Mitch Reback
CFO, Sweetgreen

One of the harder jobs at Sweetgreen is working the front line, and particularly working the front line during a busy lunch hour.

Christine Cho
Analyst, Goldman Sachs

Mm.

Mitch Reback
CFO, Sweetgreen

So what we're finding is that the staff, the team members, really prefer the IK store. They're cleaner, they're quieter, they're easier to operate, and it gives them more time to engage with the guests-

Christine Cho
Analyst, Goldman Sachs

Mm

Mitch Reback
CFO, Sweetgreen

... which frankly, is a little bit more enjoyable of a job than working the front line.

Christine Cho
Analyst, Goldman Sachs

Mm.

Mitch Reback
CFO, Sweetgreen

And I think that's part of the reason I think we said in the second quarter call, that in Naperville, which has been open one year, that we're seeing approximately just a little bit less than 50% less turnover-

Christine Cho
Analyst, Goldman Sachs

Mm

Mitch Reback
CFO, Sweetgreen

... in that store than a similar store at that same phase of its evolution. So I think the team members have been very happy with it.

Christine Cho
Analyst, Goldman Sachs

Very good. Very impressive. Yeah, let's talk a little bit about Protein Plates now. Moving on the topic a little bit. So you mentioned in the last call that dinner now represents about 40% of the day sales. And weekend same-store sales growth has been accelerating, and the portion of male new guests actually is also increasing.

Mitch Reback
CFO, Sweetgreen

Yeah.

Christine Cho
Analyst, Goldman Sachs

So does the success of Protein Plates change the way you're thinking about product innovation as well as marketing?

Mitch Reback
CFO, Sweetgreen

Yeah.

Christine Cho
Analyst, Goldman Sachs

Mm.

Mitch Reback
CFO, Sweetgreen

I should say, we have always seen Sweetgreen broadly. I think the way we would define Sweetgreen is that we source our product from farmers we know and partners we trust.

Christine Cho
Analyst, Goldman Sachs

Mm-hmm.

Mitch Reback
CFO, Sweetgreen

By sourcing like that, we can deliver a product where a customer can taste a superior product.

Christine Cho
Analyst, Goldman Sachs

Mm

Mitch Reback
CFO, Sweetgreen

... and that brings the customer back. We never defined ourselves as a salad place.

Christine Cho
Analyst, Goldman Sachs

Mm.

Mitch Reback
CFO, Sweetgreen

I think we did get defined by a lot of outsiders as a salad place, and what we set out to do is broaden that definition.

Christine Cho
Analyst, Goldman Sachs

Mm-hmm.

Mitch Reback
CFO, Sweetgreen

We wanted to broaden that definition by broadening the menu-

Christine Cho
Analyst, Goldman Sachs

Mm

Mitch Reback
CFO, Sweetgreen

... and broadening the marketing more out of home to bring in different types of customers.

Christine Cho
Analyst, Goldman Sachs

Mm-hmm.

Mitch Reback
CFO, Sweetgreen

So as we broadened the menu, broadened the marketing, we wanted to see greater success in daypart-

Christine Cho
Analyst, Goldman Sachs

Mm-hmm

Mitch Reback
CFO, Sweetgreen

... greater, more males coming in, and frankly, strengthening in the suburbs, where we've been opening up a lot of new stores.

Christine Cho
Analyst, Goldman Sachs

Mm.

Mitch Reback
CFO, Sweetgreen

We've been very, very pleased with the response that we're seeing and I think you'll see we continue on continuing the innovation around the menu and more marketing to continue to reinforce that.

Christine Cho
Analyst, Goldman Sachs

Mm-hmm. Yeah, just a follow-up to that, how do you see kind of the day part evolving over time?

Mitch Reback
CFO, Sweetgreen

Mm

Christine Cho
Analyst, Goldman Sachs

... with these new menu innovation, and what can be done to drive more kind of dinner slash weekend traffic for you?

Mitch Reback
CFO, Sweetgreen

Yeah

Christine Cho
Analyst, Goldman Sachs

... into your stores?

Mitch Reback
CFO, Sweetgreen

You know, we think the dinner-lunch mix can get to 50-50.

Christine Cho
Analyst, Goldman Sachs

Mm-hmm.

Mitch Reback
CFO, Sweetgreen

We think the weekends can continue to strengthen, and as I said, we're seeing a lot of that happening right now as we've grown outside of deep urban environments and broadened the menu.

Christine Cho
Analyst, Goldman Sachs

Mm.

Mitch Reback
CFO, Sweetgreen

We think that will continue to happen, you know, over the next few years.

Christine Cho
Analyst, Goldman Sachs

Mm-hmm. Great. I know the advertising around the Caramelized Garlic Steak has been very successful, obviously. And you mentioned that this would now be part of the go-forward strategy. Could you elaborate a little bit on the new approach, and also how you think about quantifying maybe the returns on those advertising dollars?

Mitch Reback
CFO, Sweetgreen

Yeah. I think if you look historically, a lot of our marketing was digital marketing-

Christine Cho
Analyst, Goldman Sachs

Mm

Mitch Reback
CFO, Sweetgreen

... and a lot of that marketing was digital marketing via our own app.

Christine Cho
Analyst, Goldman Sachs

Mm-hmm.

Mitch Reback
CFO, Sweetgreen

That was done to speak to our customers, our loyal customers, and to drive frequency.

Christine Cho
Analyst, Goldman Sachs

Mm.

Mitch Reback
CFO, Sweetgreen

As we broadened the menu, we wanted to broaden the marketing to bring in new customers, so we're moving more of the marketing out of home, more billboard. And what we're seeing is that's driving more traffic through the stores.

Christine Cho
Analyst, Goldman Sachs

Mm-hmm.

Mitch Reback
CFO, Sweetgreen

You'll continue to see that.

Christine Cho
Analyst, Goldman Sachs

Mm

Mitch Reback
CFO, Sweetgreen

... but the marketing kind of goes hand in hand with the menu.

Christine Cho
Analyst, Goldman Sachs

Mm-hmm.

Mitch Reback
CFO, Sweetgreen

As the menu innovates, the marketing picks up out of home, brings in more customers-

Christine Cho
Analyst, Goldman Sachs

Mm

Mitch Reback
CFO, Sweetgreen

... drives more comp.

Christine Cho
Analyst, Goldman Sachs

Great. And just about your kind of farm-to-table strategy a bit, you know, you worked partnering with farmers and suppliers you know and trust. That's been a big part of, core part of your brand and the success and has really helped you stand out from other peers. But in an expansion perspective, does that slow down the growth at all? And-

Mitch Reback
CFO, Sweetgreen

No.

Christine Cho
Analyst, Goldman Sachs

No? Okay.

Mitch Reback
CFO, Sweetgreen

Yeah.

Christine Cho
Analyst, Goldman Sachs

Could you walk us through some of the initiatives or any kind of opportunities, going forward on the supply chain side that can-

Mitch Reback
CFO, Sweetgreen

Yeah

Christine Cho
Analyst, Goldman Sachs

... really continue to support this idea of intimacy at scale-

Mitch Reback
CFO, Sweetgreen

Yeah

Christine Cho
Analyst, Goldman Sachs

... intimacy at scale?

Mitch Reback
CFO, Sweetgreen

I should back up and say-

Christine Cho
Analyst, Goldman Sachs

Yeah

Mitch Reback
CFO, Sweetgreen

I was asked for a long time why I just stayed private so long. You know, we were a private company for many, many years, and part of the reason we stayed private for so long was to build the core infrastructure of the company out while we were private.

Christine Cho
Analyst, Goldman Sachs

Mm.

Mitch Reback
CFO, Sweetgreen

Part of that was technology, but a big part of that was building the supply chain.

Christine Cho
Analyst, Goldman Sachs

Mm-hmm.

Mitch Reback
CFO, Sweetgreen

And we built the supply chain into kind of many regional modes that can support each kind of zone.

Christine Cho
Analyst, Goldman Sachs

Mm-hmm.

Mitch Reback
CFO, Sweetgreen

But in addition to which, we have a lot of national contracts on larger items.

Christine Cho
Analyst, Goldman Sachs

Mm.

Mitch Reback
CFO, Sweetgreen

So what we actually are finding is that our supply chain gives us greater resiliency.

Christine Cho
Analyst, Goldman Sachs

Mm.

Mitch Reback
CFO, Sweetgreen

It's actually built in a way that the customer gets the benefit of fresher product, gets the benefit of knowing where the product came from. It's all now sourced to our specifications, not to a distributor's specifications.

Christine Cho
Analyst, Goldman Sachs

Mm-hmm.

Mitch Reback
CFO, Sweetgreen

At the same time, there's a lot of resiliency built in, because we're able to kind of borrow from each other's nodes if there's ever a type of an interference, you know, let's say, through weather or something like that.

Christine Cho
Analyst, Goldman Sachs

Mm.

Mitch Reback
CFO, Sweetgreen

So we actually feel like it's a very resilient supply chain. And if you look at the footprint of the company-

Christine Cho
Analyst, Goldman Sachs

Mm-hmm

Mitch Reback
CFO, Sweetgreen

... to a certain extent, we kind of hit the four corners of the country and the middle of the country, and that was intentional to kind of, like, utilize and to kind of build out that supply chain and have it there.

Christine Cho
Analyst, Goldman Sachs

Mm.

Mitch Reback
CFO, Sweetgreen

Once we do that, the easiest thing to do is to leverage it with more stores.

Christine Cho
Analyst, Goldman Sachs

Mm-hmm, mm-hmm, to densify those markets?

Mitch Reback
CFO, Sweetgreen

Yeah.

Christine Cho
Analyst, Goldman Sachs

Okay, great! And I know Rossann came in as COO in February. I know you made the announcement over the weekend naming Chris Tarrant as the Chief Development Officer. I know it's quite early, but what are some of the key areas that they're focused on, and where do you see kind of the biggest opportunities in optimizing stores as well as, you know, enhancing the overall guest experience?

Mitch Reback
CFO, Sweetgreen

In the loyalty program?

Christine Cho
Analyst, Goldman Sachs

In just generally in terms of the operating efficiency, as well as the loyalty, if you'd like to elaborate on that as well.

Mitch Reback
CFO, Sweetgreen

I think on the operational side of the business, we continue to push on the throughput.

Christine Cho
Analyst, Goldman Sachs

Mm-hmm.

Mitch Reback
CFO, Sweetgreen

We know we have a lot of throughput opportunity, particularly in our large urban stores.

Christine Cho
Analyst, Goldman Sachs

Mm-hmm.

Mitch Reback
CFO, Sweetgreen

Many analysts have written up, you know, are the lines your friend or your enemy, you know?

Christine Cho
Analyst, Goldman Sachs

Mm.

Mitch Reback
CFO, Sweetgreen

Some people have gone into Penn Plaza, and they kind of commented that the store seems like much fewer people in the store-

Christine Cho
Analyst, Goldman Sachs

Mm

Mitch Reback
CFO, Sweetgreen

... and it's because the people are in and out of the store in a few minutes, as opposed to 15 minutes.

Christine Cho
Analyst, Goldman Sachs

Mm.

Mitch Reback
CFO, Sweetgreen

So we think we have a lot of opportunity to continue to push throughput.

Christine Cho
Analyst, Goldman Sachs

Mm-hmm.

Mitch Reback
CFO, Sweetgreen

We see that happening with better labor scheduling and labor deployment. We made a lot of progress in that area in the past few years, and you see that in the financial statements, but, have a long way to go in that area, and-

Christine Cho
Analyst, Goldman Sachs

Mm-hmm

Mitch Reback
CFO, Sweetgreen

... I think as, other people in the industry have demonstrated, that's really a continuous voyage.

Christine Cho
Analyst, Goldman Sachs

Mm-hmm.

Mitch Reback
CFO, Sweetgreen

In terms of loyalty, you know, looking to kind of launch that in the first half of 2025.

Christine Cho
Analyst, Goldman Sachs

Great. How will it differ? Without giving away too much with your existing feedback?

Mitch Reback
CFO, Sweetgreen

We think our program. Let me first say that when you look at loyalty programs-

Christine Cho
Analyst, Goldman Sachs

Mm-hmm

Mitch Reback
CFO, Sweetgreen

... the successful programs have a few attributes. One, they have a high digital connection with their customer-

Christine Cho
Analyst, Goldman Sachs

Mm-hmm

Mitch Reback
CFO, Sweetgreen

... and we have one of the highest in the industry.

Christine Cho
Analyst, Goldman Sachs

Mm.

Mitch Reback
CFO, Sweetgreen

Two, they have a lot of customer love, which allows the customer to engage with the brand. We have a lot of customer love.

Christine Cho
Analyst, Goldman Sachs

Mm.

Mitch Reback
CFO, Sweetgreen

I think the third one is they have a product with a high frequency, so that the customer's kind of engaged with them digitally all the time.

Christine Cho
Analyst, Goldman Sachs

Mm.

Mitch Reback
CFO, Sweetgreen

We have that. We kind of have all the attributes. I think what we had was a program that was very hard to understand. Now, what we're looking to do with our relaunch is have a simpler program that customers understand, in which the customer can get things they value-

Christine Cho
Analyst, Goldman Sachs

Mm-hmm

Mitch Reback
CFO, Sweetgreen

... faster.

Christine Cho
Analyst, Goldman Sachs

Mm.

Mitch Reback
CFO, Sweetgreen

That will hopefully bring them back quicker and more often.

Christine Cho
Analyst, Goldman Sachs

Mm-hmm.

Mitch Reback
CFO, Sweetgreen

And those are the goals of the program.

Christine Cho
Analyst, Goldman Sachs

Great. Looking forward to that.

Mitch Reback
CFO, Sweetgreen

Yeah. We're looking to roll it out in the first half of 2025 .

Christine Cho
Analyst, Goldman Sachs

Okay, so-

Mitch Reback
CFO, Sweetgreen

The good news is the technology's built.

Christine Cho
Analyst, Goldman Sachs

Mm-hmm.

Mitch Reback
CFO, Sweetgreen

The tech works. It's really the question of the program design.

Christine Cho
Analyst, Goldman Sachs

Okay, great. I know you get this a lot, but in a, at a high level, I think, how should we think about the long-term margins? 'Cause you're seeing a lot of efficiency, you're seeing a lot of operating leverage. And if you, if you pulled in potential benefit from the IK's, and, and part of that gets reinvested, maybe price or other things, but how do you see, how should we think about the path of margins in the long term?

Mitch Reback
CFO, Sweetgreen

I think, you know, I think what I'd say is the margin in the second quarter-

Christine Cho
Analyst, Goldman Sachs

Mm-hmm

Mitch Reback
CFO, Sweetgreen

... was around 22%.

Christine Cho
Analyst, Goldman Sachs

Mm-hmm.

Mitch Reback
CFO, Sweetgreen

Margin through the first half is 20.5%.

Christine Cho
Analyst, Goldman Sachs

Mm-hmm.

Mitch Reback
CFO, Sweetgreen

I think the guide we gave for the full year is 19%-20%. For argument's sake, if you start off in that type of range-

Christine Cho
Analyst, Goldman Sachs

Mm-hmm

Mitch Reback
CFO, Sweetgreen

... you should see the margins build each year-

Christine Cho
Analyst, Goldman Sachs

Mm

Mitch Reback
CFO, Sweetgreen

... for the next several years.

Christine Cho
Analyst, Goldman Sachs

Mm-hmm.

Mitch Reback
CFO, Sweetgreen

A number of factors will lead to that, but and the easiest and biggest, too, is continuing to improve labor scheduling and deployment.

Christine Cho
Analyst, Goldman Sachs

Mm-hmm.

Mitch Reback
CFO, Sweetgreen

Driving up AUVs, launching a more aggressive drink and attachment program, which is generally higher margin in the industry, in an area where we really don't have a lot of offerings today.

Christine Cho
Analyst, Goldman Sachs

Mm.

Mitch Reback
CFO, Sweetgreen

And last one is really mathematical. If you look at our numbers, our occupancy runs high. Our occupancy runs high because it's a deep urban footprint.

Christine Cho
Analyst, Goldman Sachs

Mm.

Mitch Reback
CFO, Sweetgreen

As the company continues to broaden our store base outside of areas like Manhattan, the occupancy falls.

Christine Cho
Analyst, Goldman Sachs

Mm.

Mitch Reback
CFO, Sweetgreen

And I think these things will propel the margins up, probably not linear, probably not every quarter, but, you know, over, you know, each period of time, you'll probably see the margins go up annually. That is without the IK.

Christine Cho
Analyst, Goldman Sachs

Mm-hmm.

Mitch Reback
CFO, Sweetgreen

The IK generates between seven and ten margin points, depending upon the store mix. That seems to be pretty consistent at this point. The question then becomes: how fast do we deploy IKs? How fast do we renovate stores? How large are the stores that we renovate?

Christine Cho
Analyst, Goldman Sachs

Mm.

Mitch Reback
CFO, Sweetgreen

I think that the IK piece will be additive to it.

Christine Cho
Analyst, Goldman Sachs

Okay. Great. I just wanna come back to a little bit to the customer profile. So I know you've naturally skewed to a little bit more high-end kind of high-income consumers versus the typical QSR or even your fast casual peers. But as the brand continues to scale and grow, how should we think about the brand's appeal to a kind of a more broader general QSR audience?

Mitch Reback
CFO, Sweetgreen

We think the brand has that appeal, all right?

Christine Cho
Analyst, Goldman Sachs

Mm.

Mitch Reback
CFO, Sweetgreen

We think the brand has that appeal, and we think the success we've had in all the markets we're in-

Christine Cho
Analyst, Goldman Sachs

Mm

Mitch Reback
CFO, Sweetgreen

... kind of demonstrates that appeal.

Christine Cho
Analyst, Goldman Sachs

Mm.

Mitch Reback
CFO, Sweetgreen

I think when you linked it a little bit to price value, I think the question is, do we believe the price point limits the market?

Christine Cho
Analyst, Goldman Sachs

Mm-hmm.

Mitch Reback
CFO, Sweetgreen

I think our price points have narrowed considerably.

Christine Cho
Analyst, Goldman Sachs

Mm

Mitch Reback
CFO, Sweetgreen

... versus the competitive set, and I think you'll probably see that continue on in the future.

Christine Cho
Analyst, Goldman Sachs

Mm-hmm.

Mitch Reback
CFO, Sweetgreen

I think the IK is something that also gives the company a lot of pricing flexibility-

Christine Cho
Analyst, Goldman Sachs

Mm

Mitch Reback
CFO, Sweetgreen

... particularly as we go forward and maybe go forward into lower, let's call it more C, lower volume markets.

Christine Cho
Analyst, Goldman Sachs

I think we have time for one last question, let's squeeze this in. Obviously, there's a long runway in the U.S., in terms of expansion, but do you think about international opportunities at all? Is that in the-

Mitch Reback
CFO, Sweetgreen

Yeah

Christine Cho
Analyst, Goldman Sachs

... in the timeline?

Mitch Reback
CFO, Sweetgreen

We do think about international. We've, to be fair, we've thought about international for many, many years.

Christine Cho
Analyst, Goldman Sachs

Mm-hmm.

Mitch Reback
CFO, Sweetgreen

We do have some very good copycats internationally, who actually do very well, so we're pretty convinced we have a pretty good market there.

Christine Cho
Analyst, Goldman Sachs

Mm.

Mitch Reback
CFO, Sweetgreen

I think one of the things I would say about international is now that we have the IK-

Christine Cho
Analyst, Goldman Sachs

Mm-hmm

Mitch Reback
CFO, Sweetgreen

... and it allows us to have much greater standardization of the product-

Christine Cho
Analyst, Goldman Sachs

Mm

Mitch Reback
CFO, Sweetgreen

... that we feel more comfortable that it does open up that pathway.

Christine Cho
Analyst, Goldman Sachs

Mm.

Mitch Reback
CFO, Sweetgreen

Not working on it at this point in time, but certainly in the next several years, I think you'll see it.

Christine Cho
Analyst, Goldman Sachs

Great.

Mitch Reback
CFO, Sweetgreen

Thank you.

Christine Cho
Analyst, Goldman Sachs

That's a great end to the note. Thank you so much, Mitch, for joining us today.

Mitch Reback
CFO, Sweetgreen

Thank you.

Christine Cho
Analyst, Goldman Sachs

Thank you, everyone.

Mitch Reback
CFO, Sweetgreen

Thank you, Christine.

Christine Cho
Analyst, Goldman Sachs

Thank you.

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