Good afternoon, and welcome to ShotSpotter's 4th Quarter and Full Year 2020 Earnings Conference Call. My name is Satche and I will be your operator for today's call. Joining us are ShotSpotter's CEO, Ralph Clark and CFO, Alan Stewart. Please note that certain information discussed on the call today will include forward looking statements about future events and ShotSpotter's business strategy and future financial and operating performance. These forward looking statements are only predictions and are subject to risks, uncertainties and assumptions that are difficult to predict and may cause the actual results to differ materially from those stated or implied by those statements.
Certain of these risks and assumptions are discussed in ShotSpotter's SEC filings, including its registration statement on Form S-1. These forward looking statements reflect management's beliefs, estimates and predictions as of the date of this live broadcast, February 25, 2021, and ShotSpotter undertakes no obligation to revise or update any forward looking statements to reflect events or circumstances after the date of this call. Finally, I would like to remind everyone that this call will be recorded and made available for replay via a link available in the Investor Relations section of the company's website at ir.shotspotter.com. Now, I would like to turn the call over to ShotSpotter's CEO, Ralph Clark. Sir, you may proceed.
Thank you for joining us this afternoon. I hope everyone on the call is doing well. I'm thrilled to have Alan back in the saddle as my partner and our Chief Financial Officer. I want to personally thank Mary for her careful stewardship during Alan's absence. As usual, I'll do a brief review of Q4 results and discuss our agile response what has been an eventful year.
We'll then share our outlook and focus initiatives for 2021 and beyond before taking your questions. 2020 proved to be a challenging year for everyone, and our company and law enforcement agency stakeholder ecosystem was no exception. I'm extremely proud of how our company has been able to adapt and respond to those challenges throughout the year. We finished 2020 on a positive note, putting us on a solid start to a fast growth path for this year and beyond. We reported Q4 'twenty revenue of $12,600,000 including some modest contribution from a partial quarter of leads revenue.
This represents 16% year over year growth from the $10,900,000 of revenue we reported last year. During the quarter, we went live with ShotSpotter Respond, our acoustic gunshot detection service, formerly branded as Flex, in 5 new cities, including marquee cities such as Cleveland and Fort Lauderdale, which represents our 6 14 cities deployed in Ohio and Florida, respectively. In addition, we expanded our footprint in a few cities, including New York City, St. Louis and Bakersfield, California. We're entering 2021 with $46,300,000 in annual recurring revenue in our core ShotSpotter business and are well positioned with a robust number of respond projects in our pipeline scheduled to go live in the first half of twenty twenty one, which we believe sets us up for strong growth in the second half of this year into 2022 next year.
Among those projects are additional expansions in New York City and Columbus, Ohio, along with new city captures such as Mansfield, Ohio, which will be our 7th city in Ohio Memphis, Tennessee Detroit and Harris County, Texas. We're very excited by our early foothold in Texas where we're able to go live on our pilot project in Houston in December of 20 20. Houston is already producing promising results with RESPOND, which we expect to formally document in an independent academic study supported by Chief Art Acevedo in Houston PD. In addition to the planned study in Houston, we are also supporting a separate academic research initiative that will study the efficacy of ShotSpotter respond in a random sampling of agencies. Our goal is to build on a body of independent research that speaks to the impact of gunshot detection on positive public safety outcomes.
We believe this can help accelerate our approach to the tipping point where gunshot detection is accepted as a standard of care solution. We've seen what we believe is the tipping point play out regionally in Ohio, where we have captured 7 cities, 4 of them in the past 24 months. The acoustic gunshot detection as a standard of care narrative has reached the state capital where Governor Mike DeWine has specifically called for acoustic gunshot detection as a part of his public safety budget. Our accelerated traction in Ohio started from the spark of 1 net promoter customer who demonstrated the value of acoustic gunshot detection in delivering measurable positive public safety outcomes. This validates our focus on our immersive and innovative customer success and onboarding process and are leveraging the power of Net Promoter.
The return on investment we've realized in our customer success and onboarding initiatives is reflected with a world class NPS score of 70 in 2020. This achievement builds upon the success we had the year prior and our continued focus on improving process and the customer experience and journey. Implementing, measuring and sharing of institutional best practices is a game changer and speaks to the unique value our services provide. Our strong customer loyalty was further borne out in our ability to manage our GAAP revenue attrition to less than $500,000 in 2020 despite the pandemic, municipal budget pressures and recent calls to defund the police. We hear from our customers that our service is indispensable and mission critical.
Strong word-of-mouth and positive referrals drive our customer creation cost of $0.51 per dollar of revenue. This puts us in an industry leading position relative to other SaaS companies that have to spend well over $1 or $1 worth of revenue. On a macro basis, the increased violent crime has been broadly reported by the press and very well documented by public safety associations such as PERF, the Police Executive Research Foundation and IACP. Given our unique vantage point of engaging with over 110 cities with over 7 50 miles of coverage, we were able to alert on 234,000 gunshot activations in 2020 and have measured the material increase of gun violence from 20 19. This uptick in violent crime is not unique to large urban cities, but it's also experienced in medium and small cities.
We believe this broad experience has been a material contributor to our recent success in penetrating the large and untapped Tier 4 and Tier 5 market vertical. In the past year, we've added 6 cities in this segment, which was consistent with our expectations prior to the pandemic in late 2019 when we launched a focused sales and marketing program to develop this segment. Smaller agency adoption is demonstrating the compelling need and viability of our gunshot detection services in this large and significantly underpenetrated market. We have a number of additional Tier 4 and Tier 5 pending projects and a large and growing sales pipeline. Our goal is to make every single deployed department a net promoter and a proof point in applying precision policing technologies even at smaller, less well resourced agencies.
A great example of our work in this segment is our partnership with the city of Kankakee, Illinois, which has a population of 26,000. Kankakee PD reported a 50% reduction in the response time to ShotSpotter alerts, enabling increased evidence recovery and witness interviews. In January, Kankakee PD made arrests or identified suspects in 4 out of the 6 ShotSpotter alerts they responded to. In one specific case, the police credited the precise real time ShotSpotter alert combined with the quick action of the responding officer in saving the life of the gunshot victim. These powerful results speak for themselves and are generating interest from similarly situated agencies considering adding gunshot detection to their crime fighting toolkit.
And while we've been able to successfully overcome the headwinds of the COVID-nineteen domestically, our international deal progression has been a bit more challenging. Unfortunately, the top three focus areas for us outside of the United States, South Africa, Brazil and Mexico have been among the most severely ravaged by the COVID-nineteen pandemic. We've seen material public safety budget cuts, reallocation of federal resources and political mind share pivot to the response to the spread and mutation of the virus. And while gun violence continues to be a pressing issue, it has taken on a lower priority in these countries for the time being. We continue to be present in those markets in order to maintain our key relationships and protect the pipeline that we've built, with the expectation that converting that pipeline into bookings is more likely to happen over the medium term
versus the short term.
I am pleased to report that we've made good progress on integrating leads into ShotSpotter. We see an attractive growth opportunity in offering a cloud based investigative case management solution. Every law enforcement agency has the duty and mandate to document and investigate alleged crimes in order to hold perpetrators accountable and provide resolution for victims. Unfortunately, the options to do this in a digitized and automated way are generally lacking. We believe LEADS had developed the most complete investigative case management solution that has been proven to be effective with 1 of the leading law enforcement agencies in the country.
We're working on some refinements and integrations to make it an attractive option to small, medium as well as large agencies before launching it in early Q3. We're already generating $6,700,000 of annual recurring revenue from the licensing and support from the legacy deployment of the lead investigative case management solution. Any commercial sales that will be launched and branded as ShotSpotter Investigate will be incremental. ShotSpotter Investigate in combination with ShotSpotter Respond and ShotSpotter Connect unlocks a compelling new value proposition with which we can target an entirely new set of law enforcement agencies. We now have a complete precision policing platform that provides more efficient and effective ways to respond to, investigate and prevent crime beyond gunshot detection.
We believe this integrated data driven platform can make an outsized impact on the way policing gets done without over policing and underserving communities, thereby building community trust and legitimacy, which is the real MVP in delivering sustainable public safety outcomes. We're maintaining and reaffirming our previous revenue guidance of $58,000,000 to $60,000,000 this year for the combined ShotSpotter leads business. If we're able to manage earlier recovery on the international front, we believe we can come in on the high side of our guidance. At the midpoint of our current 2021 guidance, our revenue growth would be 29% year over year from 2020. Okay.
Alan is ready to go a little bit deeper into our results. I'll look forward to taking your questions when he is done. Alan, over to you.
Thank you, Ralph, and good afternoon, everyone. As Ralph mentioned, we went live on 5 new cities during the quarter and expanded coverage on several existing customers. For the fiscal year 2020, we will live on 13 gross and 10 net new cities, which culminated in 62 gross and 49 net new miles live for the year. This also ended the year with 779 miles live with approximately 8 13 miles under contract. As we expand our product portfolio to provide a broader suite of precision policing solutions, we intend to report on new respond miles deployed at the end of each year rather than each quarter.
We will continue to highlight the new cities added each quarter. Our revenue retention rate for the year was still excellent at 107% compared to 111% for 2019. Our current customers and potential new ones continue to have budget challenges. In spite of that, our attrition for 2020 was quite low and represented just over 1% of revenues, which is significantly lower than we expected at the beginning of 2020 and indicative of the value of our solutions. We're still cautious regarding 2021 though and are estimating for attrition of up to approximately 3% to 4%.
Let me provide more details on the quarter and the full year. 4th quarter revenues were $12,600,000 a 16% increase over the $10,900,000 in the Q4 of 2019. Revenue increased as our deployed miles are up year over year and we also recorded our first revenues from the Leeds acquisition, although contributed for less than half the quarter. For the full year, revenue was $45,700,000 up over 12% from $40,800,000 in 2019. Gross profit for the Q4 of 2020 was $7,500,000 or 59 percent of revenue versus $6,800,000 or 62 percent of revenue for the prior year period.
As expected, gross margin continues to be impacted as we work through our backlog of maintenance work. These efforts are required using resources that are a bit more expensive as a result of COVID-nineteen restrictions. We believe these costs are now almost complete and expect gross margins to return to a more normalized level in the latter part of 2021. For the full year 2020, our gross profit also increased versus 2019. It was $27,000,000 or 59 percent of revenues, up 11% compared to $24,300,000 or 60% of revenues in 2019.
Adjusted EBITDA for the 4th quarter, which we calculate by taking our GAAP net income and adding back interest, tax, depreciation, amortization, stock based compensation and acquisition related expenses was $3,100,000 compared to $3,200,000 in the Q4 of 2019. For the full year of 2020, adjusted EBITDA increased to 11,900,000 dollars up 28% from $9,400,000 in 2019. Both Q4 of 2020 and the entire year of 2020 adjusted EBITDA numbers include an add back of approximately $630,000 for costs related to our leisure acquisition. Now turning to expenses. Our operating expenses for the 4th quarter were $7,700,000 or 61 percent of revenue versus $5,600,000 or 51 percent of revenue in the Q4 of 2019.
For the full year, operating expenses were $25,700,000 or 56 percent of total revenue compared to $22,700,000 or 56 percent of total revenue in 2019. Operating expense increases were primarily related to higher employee related costs as well as increased costs related to the Leads acquisition. Breaking down our expenses. Sales and marketing expenses for the Q4 were $3,100,000 or 24 percent of total revenue versus $2,500,000 or 23 percent of total revenue during the prior year period. Our sales and marketing teams continue to build our sales pipelines and are also expanding our marketing efforts.
Continued emphasis on retention and renewals directly contributed to our low attrition for the year, so we're pleased with the results of our investment in this area. As Ralph mentioned, our sales and marketing spend per dollar of new annualized contract revenue remained very low at only $0.51 per dollar. R and D expenses for the Q4 were $1,500,000 or 12 percent of total revenue compared to $1,300,000 or 12% of total revenue for the prior year period. While we continue to invest in increasing the functionality of our products, we've been able to maintain expense control well. G and A expenses for the quarter were $3,100,000 or 25 percent of total revenue compared to $1,700,000 or 16 percent of total revenue for the prior year period.
The increase in G and A expenses were primarily related to our Leeds acquisition and an increase in personnel cost. Our GAAP net loss for the Q4 was $220,000 or a loss of $0.02 per share based on 11,500,000 basic and diluted shares outstanding. For fiscal year 2020, our GAAP net income was $1,200,000 or $0.11 per share based on 11,400,000 basic shares outstanding and $0.10 per share based on 11,700,000 diluted weighted average shares outstanding. Our adjusted net income, which excludes acquisition costs related to the Leads acquisition, was a positive $418,000 for the 4th quarter or $0.04 per share on both the basic share and diluted share count basis. For the full year, our adjusted net income was $1,900,000 or $0.16 per share on both a basic and a diluted share count basis.
In Q4, we ended the quarter with 779 miles live with approximately 8 13 miles under contract. Deferred revenue at the end of the quarter was $24,600,000 versus 20 point $6,000,000 at the end of the Q3 of 2020. We ended the quarter with $16,000,000 in cash and cash equivalents versus $28,700,000 at the end of Q3. While we paid $15,000,000 in cash for the Leeds acquisition in November, we did not repurchase any shares during the quarter. We have no short or long term debt outstanding.
As we discussed last quarter, in August 2020, we did increase our available line of credit to $20,000,000 to improve financial flexibility. Turning to our full year 2021 outlook. There is no change to the $58,000,000 to $60,000,000 that we discussed last quarter. We continue to expect leads will contribute to approximately $10,000,000 in revenue. We also expect that we will remain profitable during 2021.
Now back to Ralph for some final thoughts and then we'll be happy to take your questions.
Thanks, Alan, and welcome back. I'm more excited today than I've ever been about the prospects for our company. Our domestic pipeline remains strong and we're hopeful that South Africa and Latin America will be able to pull through the pandemic and we'll be able to soon reengage on critical public safety initiatives. We're excited about the TAM extension and traction we're seeing with ShotSpotter Connect and are confident about our ability to expand our product portfolio with the launch of ShotSpotter Investigate later this year. We're mostly grateful, however, to play an important role in how policing is being reimagined in its adoption of precision policing strategies.
Our expanded solution suite fits perfectly into 21st century policing principles, where data is transformed into actionable real time intelligence that can help prevent, reduce and resolve crime with surgical precision. Our goal remains the same and that is to continue our journey to be a trusted platform solutions provider to public safety agencies around the globe, helping them better serve and protect communities. And yes, we want to continue to do great work that matters. We're now happy to take your questions.
The first question is from Joseph Osha from JMP Securities. Please go ahead.
Hello. This is actually Hillary on for Joe. And welcome back, Alan. It's great to hear your voice on the call.
Thank you.
I just wanted to add that at some point we're going to start talking about coming back to being in person on schools and work campuses. So I was just wondering if you could give us an update on if you're having any conversations there and if we might see deployments at some point later this year on campuses?
Sure. This is Ralph. So, yes, we have a fairly active engagement on the security part of our business that is not only talking to college campus opportunities, but also speaking to kind of corporate campus opportunities as well, particularly around, you can think of big box retailers that have locations that are in, I would say neighborhoods or communities that are transitioning and have issues with, not ongoing persistent gun violence, but more intermediate gun violence that they have to be concerned about. So we're hopeful that we're going to see some traction on the security front.
Okay, great. And then just kind of higher level, I know you kind of just did this Leeds acquisition getting a couple of other initiatives up and running. Just kind of when you look at the portfolio of potential skill sets that you might look to add, just any thoughts on what potential M and A opportunities might be interesting to you? And that's all I
had. Thank you.
Sure. This is Alan. I would say, having just acquired Leeds, we're very excited about what they're doing and what they bring to us in terms of adding our product portfolio, especially in the case management. It helps in numerous areas. It helps us in terms of looking at different potential customers.
It helps us from expanding the TAM. So I would say at this point, we're not necessarily looking for adding any other companies right now from an M and A perspective until we're finally working well with what we've done with leads.
Great. Thank you.
The next question is from Richard Baldry from ROTH Capital. Please go ahead.
Thanks. When I look at, I guess you'd call your backlog, the difference between contracted and deployed, the 34 mile delta, that's about half of what you deployed for all of 2020. So I'm sort of curious what gates that deployment, are there factors at the city level or COVID restrictions that will measure how fast that comes out? Or is that just a matter of you getting to it so it could start the year on a faster pace than maybe we would otherwise expect?
Yes. So our expectation is that
Go ahead, Rob. Go ahead, Alan. No, go ahead. No, I was going to say during our last quarter, we talked about there being 50 miles going live in the next period of time. We're probably halfway there in Q4.
We would expect some of that in terms of the stuff that's under contract right now will happen in Q1. But I think it's definitely true to say, Rich, like you said, in terms of versus 2020, we feel better about where we are and where we're positioned from a pipeline and go live miles in 2021 than we thought at the beginning of 2020.
And when you talk about churn is obviously very low this year, but could be back up to something like 3% or 4% next year. Is that something you see and you have awareness of spots inside of the renewals that are unlikely? Or is that just generic caution entering any year with uncertainties?
So this is Ralph. I think it's much more the latter. We're just trying to be cautious. COVID-nineteen was not a 9 month or 12 month event. We're viewing it much more as a kind of 18 to 24 month event.
And I think it's probably, to use a maybe poor analogy, we're really in the 5th inning on this thing. So as good as we did in 2020 with respect to attrition management, we don't think that we're necessarily out of the woods yet. So that's why we thought it to be appropriate to estimate kind of a 3% to 4% attrition number, hopefully with the idea that we can do much better than that. And it's encouraging, I think. Like I said, we did a great job last year, and I'm hoping we'll be able to do a really good job this year as well.
But I think we do understand that it's still a very much a challenged environment from a municipal budget point of view.
Thanks. Lastly, when we look into your OpEx, how much of that reflects leads now and maybe as a new sort of baseline to look at going forward? Or are there any 4th quarter one time things that we should back out maybe relate to year end bonuses, etcetera? Just sort of getting a baseline for spending starting 2021. Thanks.
Yes. So this is Alan. Great question. We do have some revenue in Q4, but it's less than half the quarter from leads. We also had that went along with the revenue some expenses that would be included as well.
You can also expect that we're going to have some amortization costs related to the actual transaction itself and that will be adding throughout 2021. So I would say, if you think about in terms of where our expense line items are going to be, we'll probably have a little more percentage spent in sales and marketing. R and D will be very similar and G and A will be similar to what's been in the past and probably even lower than Q4 because Q4 had all the M and A expenses associated with it.
Thanks and congrats on the quarter.
Thank you.
The next question is from Ryan Krimbill from Craig Hallum. Please go ahead.
Hey, guys. Ryan on for Jeremy Hamblin here today. Congrats on the nice quarter. You guys have highlighted and made a lot of smaller deals over the past few months. Does this mark sort of a broader change in strategy in terms of letting some smaller cities try out the product on a trial basis?
Or how is your overall viewpoint on that change in the last 3 or so quarters?
So this is Ralph. I think we've been pretty intentional around developing a sales and marketing targeted sales and marketing program going after the kind of Tier 4, Tier 5 market vertical for us. And we're finding that we're really demonstrating some success in that market. There are smaller deals to be sure. So it's really hitting more kind of singles and doubles versus maybe triples and home runs.
But we like it a lot because it appears at least our early experiences that the sell cycles don't feel as long and complicated as what you might find in a larger city environment. And again, we're seeing from our work across a number of cities and agencies that there really is something interesting going on with respect to the uptick in violent crime. And violent crime, again, and I'll just double down in the comments I made, during our review is that it's not limited to large urban cities. Those get reported a lot, but I mean, we're seeing some very strong uptick in gun violence in smaller cities that are having kind of this 1, 2, 3 square mile challenges within their cities that we think we speak to pretty effectively. So I think it's it'll probably be more of that going forward.
We're investing in it. We're getting some momentum going on there. And as we bring on Tier 4 and Tier 5 cities and we can bring that agency to become a net promoter, they then help us sell that next agency over because now the heart of the possible becomes a lot clearer when cities like Kankakee as an example are just showing success. Other smaller cities can say, hey, you know what, that might work for me too. So we're pretty excited about it.
Great. And then can you as it pertains to leads, can you give us an indication of what the cadence on that $10,000,000 contribution will look like next year? And is it still too early to sort of dig into the overall just on a high level of the leads margin profile and how that sort of compares to the ShotSpotter business?
Sure. This is Alan. And I'd say we talked about $10,000,000 in leads right now. It's really a couple of buckets there. There's about, as you heard from Ralph, dollars 6,700,000 in annual recurring revenue.
The balance would be somewhere in the professional services. So for example, if you look in 2020, they had some professional services, which were a little higher than that, that they were able to get in 2019 and perform in 2020. So for us, when you look at that $10,000,000 we're trying to be reasonable in terms
of where we think
the professional services will be. There's always a possibility it might be a little higher. Hopefully, we don't and we don't expect it would be lower than that. That's how we get to the $10,000,000 for our current
guidance. Great. Thanks guys.
And then
the margin profile. It has the margin profile too. And it's probably too early for us to get into details about the margin profile, just to answer your second question, secondary part of that.
Right.
The next question is from Mike Latimore from Northland Capital Markets. Please go ahead.
Yes, great. Very nice quarter there. I guess you talked a little bit about the shorter sales cycles for Tier 4, Tier 5 cities. I guess how are the sales cycles generally for kind of your average customer now versus say 69 months
ago? Yes. So I don't this is Ralph. I don't think we're I don't think we would change from our kind of traditional view of sales cadence of it being kind of 12 months to 18 months. I think as we kind of entered into the pandemic and then saw the municipal budget pressures and then kind of deep on the police, we had it's really interesting.
We had categories of 2 customers, I mean, 2 categories of customers, I would say. Some would say, hey, look, I'm really busy now kind of dealing with the social unrest and protests. I might have budgetary issues. I'm interested, but
I'm going to be
a little bit slower in kind of turning my attention to this. And then that's a little bit of the, I would say, wind in the face, so to speak. And then the wind at our back were a number of agencies that saw the uptick in gun violence and that was enough to kind of compel them to act. So we saw a couple of deals that had much shorter sales cycles than our traditional 12 to 18 month sales cycles, I would say. And I think there's some other ones that are going to be a little bit farther because or a little bit longer because of, all the things that are going on in that particular agency environment.
So it's really been a mix of both. I don't know, Alan, would you say anything different or you want to add to that?
No, I think you covered pretty well.
Great.
And then on attrition, I guess we've had 2 months of 2021 so far. I guess have you seen an uptick in churn or anything so far or no major change in?
Yes. So this is Alan. I think we'll talk about the attrition that we would see at the end of Q1. But I would say right now, we feel pretty good about how things are going. As Ralph mentioned earlier, we are counting on or at least expecting as high as 3% to 4%.
Last year only of a little over 1% was fantastic. It would be our goal and our efforts to try to keep it as slow to that as we can.
Got it. And then just last on leads, our $10,000,000 kind of reiterate that. That, that's all from one customer. So you're not building any new customer sales into this this year, right?
Yes, that's correct.
Okay. And are there prospects for landing and recognizing revenue under this year or is that really just going to happen kind of later?
So we don't have it in our guidance, I would say. We are planning to launch ShotSpotter investigate later this year, say early Q3. It could be the case and this would be upside if we are able to generate some revenues from some early adopters jumping on that platform sooner versus later. We're not planning on it though. So we're looking more to that from a planning point of view, really generating measurable revenues in 2022, but it is potential that it could happen late this year.
Okay. Thank you. Good luck. Thank you.
At this time, this concludes our question and answer session. If your question was not taken, you may contact ShotSpotter's Investor Relations team by emailing ssti atgatewayir.com. I'd now like to turn the call back over to Mr. Clark for his closing comments.
Thank you very much. I want to thank everyone for joining the call. We're looking forward to seeing many of you over the next month or so, one at our Investor Analyst Day, which will be at the end of March. And we're also planning to participate in the ROTH conference mid March as well. So thanks again.
I hope everyone continues to stay safe and be well. Thank you.
Thank you for joining us today for today's call. You may disconnect your lines now.