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Earnings Call: Q2 2022

Jul 21, 2022

Operator

Ladies and gentlemen, thank you for standing by. Welcome to AT&T's second quarter 2022 earnings call. At this time, all participants are in a listen-only mode. If you should require assistance during the call, please press star, then zero, and an operator will assist you offline. Following the presentation, the call will be open for questions. If you would like to ask a question, please press one and then zero, and you will be placed in the question queue. If you are in the question queue and would like to withdraw your question, you can do so by pressing one and then zero. As a reminder, this conference is being recorded. I would like to turn the conference call over to our host, Amir Rozwadowski, Senior Vice President of Finance and Investor Relations. Please go ahead.

Amir Rozwadowski
SVP of Finance and Investor Relations, AT&T

Thank you, and good morning, everyone. Welcome to our second quarter call. I'm Amir Rozwadowski, Head of Investor Relations for AT&T. Joining me on the call today are John Stankey, our CEO, and Pascal Desroches, our CFO. Before we begin, I need to call your attention to our safe harbor statement. It says that some of our comments today may be forward-looking. As such, they're subject to risks and uncertainties described in AT&T's SEC filings. Results may differ materially. I also want to remind you that we are in the quiet period for the FCC Spectrum Auction 108, so unfortunately, we can't answer questions about that today. As always, additional information and earnings materials are available on the investor relations website. With that, I'll turn the call over to John Stankey. John?

John Stankey
CEO, AT&T

Thanks, Amir, and good morning, everyone. Thank you for joining us today. Last quarter, I shared that AT&T had entered a new era with the right asset-based capabilities and financial structure to become America's best broadband provider. I'm happy to share this morning that we're continuing our progress, improving our infrastructure, and expanding our customer base across our twin engines of growth, 5G and fiber. We saw historic levels of second-quarter net additions, thanks to our discipline and consistent go-to-market strategy and solid execution, building fiber and deploying our mid-band 5G spectrum assets. In mobility, we brought in the most second-quarter postpaid phone net adds in more than a decade, just like last quarter, building on our momentum from 2021. It's noteworthy that we sustain this momentum in a highly competitive environment.

Industry growth in the first half of 2022 has been stronger than the expectations I shared with you late last year. In our view, this strong performance reinforces that our success is not solely promotion-led, but instead reflective of our improved value proposition in the market. Even though better than anticipated customer growth metrics resulted in some higher than expected success-based investment, ARPU and profitability in 2Q improved, and we expect that trend line to accelerate in the second half of the year. As Pascal will discuss shortly, we're in fact increasing our service revenue growth guidance for 2022. In fiber, we continue to invest in building out a premium network, drive a great build velocity, and deliver on our stated expectations for accelerated customer growth through improved penetration rates.

We're finding success in serving more customers in new and existing markets with what we believe is the best wired internet offering available. This is evidenced by our more than 300,000 second-quarter AT&T Fiber net adds, marking our 10th straight quarter with more than 200,000 fiber net adds. The strength and value of the AT&T Fiber experience is enabling us to increase share in our fiber footprint and convert more IP broadband internet subscribers to fiber subscribers. Ultimately, our fiber strategy is a sustainable and long-term technology play that will support key macro trends. We expect to see a continuation of favorable ARPU trends as we expand the availability of what we believe is a best-in-class network with a multi-decade lifespan. I'm very pleased with the strong customer growth we're seeing. Our success only reinforces the improved value proposition we're providing.

We expect our investment in top-tier technology to translate into strong resiliency for our services for years to come. Over the last eight quarters, we've achieved an industry-best 6 million postpaid phone net adds while adding nearly 2.3 million AT&T Fiber customers, increasing our fiber subscriber base by more than 50%. I'm also very proud with the progress our teams have made in rapidly expanding our 5G and fiber footprints. I'm pleased to say that we've achieved our target of covering 70 million mid-band POPs two quarters ahead of our year-end target and are now on track to approach 100 million mid-band POPs by the end of this year. Our expanded consumer wireline fiber footprint now gives us the ability to serve 18 million customer locations.

This is an increase of nearly 2 million from the start of the year. Our teams are running hard to deliver these world-class services to our customers, and we expect our commitment to investing in our core connectivity networks to serve as the foundation for AT&T's growth for decades to come. Moving to our second major priority, it's more important than ever we be effective and efficient across our operations. The dispositions we executed over the last two years provide us with operating flexibility to adjust as needed in what is proving to be an increasingly pressured economic backdrop without requiring us to materially compromise on our investment priorities and financial obligations. We have strong visibility on achieving more than $4 billion of our $6 billion transformation cost savings run rate target by the end of this year.

As we shared before, we've initially reinvested these savings to fuel growth in our core connectivity businesses. However, as we enter the back half of this year, we expect these savings to start to contribute to the bottom line. As you're likely aware, we're taking proactive measures, such as selective pricing adjustments, to address as much of the very real inflationary pressures that are clearly impacting all parts of our economy. The pricing strategy we implemented is being executed in a proactive and methodical way that enables some of our longest-standing customers the opportunity to take advantage of our most robust offers, while also ensuring that we're responding to the real-time cost pressures in our business. I believe we've navigated this difficult reality effectively, and thus far, are seeing results that are consistent with our expectations, although not sufficient to cover all inflationary impacts.

Last quarter, I shared that we're seeing inflationary pressures, and we estimate those to be more than $1 billion above the elevated cost expectations embedded into our outlook. We're clearly operating in different times, and the macroeconomic backdrop is evolving in a dynamic manner. Still, we're confident in our ability to emerge from this chapter a stronger company, thanks to our position as one of the world's largest scale telecom operators, our improved underlying financial flexibility, the cost reduction initiatives we have in place, the essential nature of the services we provide, and our pricing actions that help partially offset these impacts. With that said, the current environment is not easy to predict.

We're seeing more pressure on business wireline than expected, and on the consumer side of our business, we're seeing an increase in bad debt to slightly higher than pre-pandemic levels, as well as extended cash collection cycles. However, it's important to note that historical patterns in previous economic cycles suggest customers have managed their accounts similar to what we're experiencing today. In fact, we feel even better about the resiliency of our services given the elevated importance of connectivity in everyone's lives. We view this cycle no differently and still expect customers will pay their bills, albeit a little less timely. Furthermore, as I mentioned before, we feel better about our underlying financial flexibility than we have in quite a while. This is why we're confident we can maintain our focus for growth over the long term by investing in the future of connectivity through 5G and fiber.

It's our belief that near-term cyclical economic uncertainty does not warrant a retrenchment in the deployment of long-lived assets. The long-term economic justification for these investments remains sound, and timing of the market development supports our intent to invest through this cycle. Importantly, we maintained our focus on paying down debt with the $40 billion in proceeds from the completion of the WarnerMedia Discovery transaction in April, helping us to significantly reduce our net debt in the quarter. I'd also like to touch on free cash flow directly. While free cash did come in lower than we expected this quarter, there were several notable factors that drove this. The first is the timing of higher success-based investments on the back of our robust customer growth. Additionally, we front-end loaded our capital investment plans in order to kickstart our growth initiatives.

We expect these plans to seasonally moderate through the course of the year as we achieve our $24 billion in capital investment plan, and I'm pleased we've been able to effectively manage our supply chain and front-end load some of our work this year. In addition to these investment-driven impacts, we're seeing some longer collection cycles and inflationary costs that we've not been successful in fully offsetting. These cash flow impacts, along with expectations for a more tempered economic climate in the latter half of the year have led us to adjust our cash flow expectations for the full year, even with our expected material improvements over the next two quarters. The key takeaway is that we understand the emerging economic pressures on our business and feel confident in our ability to manage through them, while at the same time investing for the long-term benefit of our customers and shareholders.

While we're not immune to the pressures impacting the broader economy, the repositioning of our business to focus on core connectivity solutions, the underlying financial flexibility achieved through a significant reduction of our debt, and the ability to invest in access technologies built for the long term allows us to opportunistically maneuver through this economic climate. Finally, I wanna take a moment to discuss our Business Wireline unit and our focused efforts to reposition the asset. There is a sizable base of business revenue coming from legacy voice and data services, and this business is increasingly facing secular pressures as customers replace traditional voice services with mobile and other collaboration solutions. On the data front, VPN and legacy transport services are being impacted by technology transitions to software-based solutions. Today, approximately half of our segment revenue comes from these types of services.

Last quarter, we shared that we're experiencing additional government sector pressure related to the reallocation of spending priorities. This pressure, tied to the timing and restructuring of government spending, continued in 2Q. While we're hopeful that some spending will return and the Enterprise Infrastructure Solutions contract volumes and share gains will offset pricing reductions over time, we consider it prudent to reset expectations. It's worth noting that approximately 20% of the year-over-year business wireline revenue declines in the second quarter were due to government spending impacts. Lastly, we saw inflation in wholesale network access charges we incur to provide services to customers outside of our footprint due to contractual resets. This cost pressure resulted in more than 20% of the segment's year-over-year EBITDA decline.

This pressure will be managed through opportunities to operate more efficiently, movement of traffic to alternate providers, symmetrical wholesale pricing adjustments, and natural product migration trends. Looking ahead, these developments only strengthen our resolve in executing our transformation, including actions to accelerate cost takeouts and simplify our product portfolio. We expect these actions to mitigate the year-over-year pressure in this segment's profitability over time, but we now expect business wireline EBITDA declines in the low double digits this year, and our expectation for stabilization extends to the back half of 2024. However, we remain confident in our efforts to reposition the segment. The deployment of fiber is leading to an acceleration of growth each quarter in our connectivity solutions, which delivered close to 15% growth this quarter.

Our fiber expansion also provides us with the ability to gain market share in SMB, which is an under-penetrated segment for us. Moreover, we continue to utilize our business relationships to expand opportunities in mobility. Since last year, we've taken more than one full point of share in the business mobility space. Our focus on fiber and 5G continues to gain traction, and we expect to use our strong enterprise and growing SMB relationships to take advantage of opportunities as they expand. We know this transformation won't happen overnight, but similar to our turnarounds in mobility and consumer wireline, we're confident we have the right strategy in place and in our ability to execute it successfully. I'll now turn it over to Pascal to discuss the details for the quarter. Pascal?

Pascal Desroches
CFO, AT&T

Thank you, John, and good morning, everyone. Let's start by taking a look at our subscriber results for our market focus areas on slide five. As John mentioned, our consistent and disciplined go-to-market strategy continues to resonate with customers. In the quarter, we had a remarkable 813,000 postpaid phone net adds, our best second quarter in more than a decade. Looking at fiber, we had 316,000 net adds as we delivered upon our expectations to accelerate our subscriber growth. Our fiber deployment plans remain on track, and we expect to continue our solid momentum with customers. Now let's move to our second-quarter consolidated financial summary on slide six.

First, it's important to note with the closing of the WarnerMedia transaction in April, historical financial results have been recast to present WarnerMedia and certain other divested businesses, including Vrio, Xandr, and Playdemic, as discontinued operations. While continuing operations provide a clearer view of our remaining operations, keep in mind that there continues to be some year-over-year comparative challenges, as the prior year results also include DIRECTV and certain other dispositions. Therefore, where applicable, I will highlight our financial results on a comparative like-for-like basis, in addition to continuing operations. Comparative revenues for the quarter were $29.6 billion, up 2.2% or more than $600 million year-over-year. This was largely driven by wireless revenue growth and to a lesser extent, higher Mexico and consumer wireline revenues, partially offset by declines in business wireline.

Comparative adjusted EBITDA was up 1.7% year-over-year, as growth in wireless, Mexico, and lower corporate costs were partially offset by business wireline declines. We continue to expect the year-over-year EBITDA trend line to progressively improve through the year as we begin to lap 3G shutdown costs and step up investments in technology that began in the second half of 2021. Adjusted EPS from continuing operations for the quarter was $0.65. On a comparative standalone AT&T basis, adjusted EPS was $0.64 in the year ago quarter. Adjustments for the quarter were made to exclude a gain in our benefit plans, non-cash restructuring and impairment charges, and our proportionate share of DIRECTV intangible amortization. Cash from operations for our continuing operations came in at $7.7 billion for the quarter.

Capital investments of $6.7 billion was up $1.7 billion year-over-year. Free cash flow was $1.4 billion. DIRECTV cash distributions were $800 million in the quarter. Cash flow for the quarter was affected by several key factors. First, as expected, we had higher front-end-loaded capital investments as we ramped our fiber and 5G mid-band spectrum deployment. As John already noted, we expect lower capital investment levels in the back half of the year, in line with our expectations of $24 billion. The second is the timing of consumer collections, as it's taking about two more days than last year to collect customer receivables. The impact of this is almost $1 billion for the quarter. The last item is some incremental success-based investments, including device payments tied to accelerated subscriber growth.

Now, let's take a deeper look at our communication segment operating results, starting with mobility on slide seven. Our mobility business continues its record level momentum. Revenues were up 5.2%, with service revenues growing 4.6%, driven by subscriber growth. Mobility post-paid phone ARPU was $54.81, up $0.81 sequentially or 1.1% year-over-year. This is ahead of our prior expectations for stabilizing in the second half of the year. This improvement is largely a result of more customers trading up to higher price unlimited plans and improved roaming trends. Our June pricing actions were a modest benefit as well, but given the timing of the increases, we would expect our pricing actions to be a larger factor in the back half of the year.

Given our expectations for ARPU, we now expect service revenue growth of 4.5%-5% for the year. That is up from our previously stated expectations of 3%+. Mobility EBITDA increased 2.5% year-over-year, despite an approximately $100 million impact from lower CAF II government credits and higher FirstNet costs. We also had around $130 million of higher bad debt expense during the quarter. While bad debt is now slightly higher than pre-pandemic levels, it is being offset by better than expected customer revenue growth. We remain confident that mobility adjusted EBITDA growth accelerates in the second half of the year due to revenue growth and the lapping of 3G shutdown investments that began in the second half of 2021.

Again, our customer growth performance was better than we expected, especially when you consider we became less active in promotional activities compared to others in our industry. It's clear to us that the strategic change we made to simplify our go-to-market strategy two years ago continue to yield great results and that our value proposition is resonating in the marketplace. Now, let's turn to our operating results for consumer and business wireline on slide eight. Our fiber growth was solid as we continue to win share where we have fiber. Our total consumer wireline revenues are up again this quarter, even with declines from copper-based broadband services. Broadband revenues grew 5.6% due to fiber revenue growth and higher broadband ARPU, driven by a customer mix shift to fiber and recent broadband pricing actions.

Our fiber ARPU was $61.65, up 5.3% year-over-year, with gross addition intake ARPU in the $65-$70 range. We expect overall fiber ARPU to continue to improve as more customers roll off promotional pricing and onto simplified pricing constructs. We accelerated our fiber footprint build and now have the ability to serve 18 million customer locations with great AT&T Fiber experience that consistently receives high net promoter scores. As you heard at Analyst Day, our plans center on pivoting from a copper-based product to fiber, and we're doing just that. We continue to expect EBITDA growth to accelerate through the remainder of 2022, driven by continued growth in broadband revenues and the lapping of technology investments that began in the second half of 2021.

Looking at business wireline, as John stated, revenues and earnings came in lower than we expected. There are two main factors that are driving the shortfall to our expectation. The first is lower revenue than anticipated from the government sector. The second is inflationary pressure on wholesale network access costs. On a combined basis, these two factors accounted for about $100 million in EBITDA pressure year-over-year. While the business wireline transition and portfolio rationalization creates incremental pressure on near-term revenues, it underscores the importance of transitioning to our own and operated connectivity services as well as growing 5G and fiber integrated solutions. In fact, our connectivity services revenue growth continues to accelerate as we are up nearly 15% year-over-year.

Both areas, business 5G and fiber continue to perform well with business wireless service revenue growth of 7.4% and a sequential increase in our FirstNet wireless base of more than 300,000. Before we shift to questions, I want to provide you an update on how we are thinking about the rest of the year given the dynamic macro environment we're operating in. As I mentioned previously, we like the momentum in our mobility business, both on a service revenue and EBITDA basis. While we maintain expectations that 2022 industry postpaid phone demand levels are unlikely to replicate 2021, the strength we experienced in the first half of the year, coupled with better ARPU trends, give us confidence in our raised service revenue outlook and expectations for an improved EBITDA trajectory.

On consumer wireline, we are largely trending on plan given mix shift to higher ARPU fiber plans, which is driving both revenue and adjusted EBITDA growth. On business wireline, you know the near-term challenges we are facing, which reduces our expectations. We now expect business wireline to decline in the low double-digit EBITDA range for the year. Putting this all together, we remain comfortable in our ability to deliver revenue, adjusted EBITDA, and EPS within our prior guidance ranges for the year. Moving to free cash flow. Given the combination of elevated success-based investment, the potential for further extension of payments by our customers, inflation, and the more challenging environment facing our business wireline unit, we consider it prudent to take a more conservative outlook to free cash flow for the year.

Given these factors, we anticipate pressure of about $2 billion to our free cash flow guidance from our prior $16 billion range for the year. Before the questions on how we get to the implied $10 billion of free cash flow in the second half of the year, when we generated $4 billion in the first half of the year, let me provide you with some specific items to consider. Our outlook reflects the following expectations. $3 billion from lower device payments versus the first half of the year due to timing. Nearly $2 billion lower capital investment versus the first half of the year as we reach our $24 billion expectations for the full year.

The balance of the improvement relative to the first half of the year is due to wireless customer growth, including our recent pricing increases and lower cash interest expense. We expect these benefits to be partially offset by reduced distributions from DIRECTV and our expectations for incremental tax payments in the second half of the year. However, we do expect full year tax payments to be lower than we previously anticipated. Additionally, we expect typical free cash flow seasonality with the fourth quarter higher than the third quarter. Although we're not providing an updated 2023 outlook, we expect improved cash conversion of EBITDA in 2023. Here's how. Better mobility cash flow as we get a full year benefit from a larger subscriber base at higher ARPU levels. We expect MVNO volumes to ramp and become more material through the course of the year. International roaming trends should improve as well.

We expect broadband revenue growth from the mix shift to higher priced fiber to continue. On the cost structure, we expect a full year benefit from our cost transformation efforts implemented in 2022 in conjunction with reaching our $6 billion+ target by the end of 2023. Additionally, the cost actions we plan to execute in business wireline in the second half of the year should produce more than $300 million of savings in 2023 relative to 2022. Also recall that we have no 3G shutdown costs in 2023. In addition, we expect lower cash interest expense as we get a full year benefit from the debt paydown actions taken in 2022. All these factors should more than offset the expected lower distribution from DIRECTV and an expected year-over-year increase in cash taxes.

In summary, there is no doubt we're operating in a dynamic macro environment, but we feel confident in both the resilient nature of our business and the underlying financial flexibility we gained from recent dispositions. Amir, that's our presentation. We're now ready for the Q&A.

Amir Rozwadowski
SVP of Finance and Investor Relations, AT&T

Thank you, Pascal. Operator, we're ready to take the first question.

Operator

Thank you. Ladies and gentlemen, if you wish to ask a question, please press one then zero on your telephone keypad. You may withdraw your question at any time by repeating the one zero command. Our first question will come from the line of John Hodulik with UBS. Please go ahead.

John Hodulik
Telecom and Cable Analyst, UBS

Thanks, guys.

Amir Rozwadowski
SVP of Finance and Investor Relations, AT&T

Hey, John, you're breaking up.

John Hodulik
Telecom and Cable Analyst, UBS

Okay. Can you hear me now?

Amir Rozwadowski
SVP of Finance and Investor Relations, AT&T

Yep.

John Hodulik
Telecom and Cable Analyst, UBS

Okay. Yeah, two parts. First, I guess for Pascal, I guess you're [audio distortion]

Amir Rozwadowski
SVP of Finance and Investor Relations, AT&T

Hey, John. Sorry, you're breaking up right now. Why don't we go to the next question and reconnect you?

John Hodulik
Telecom and Cable Analyst, UBS

Okay. No problem.

Operator

Thank you. Our next question will come from Simon Flannery with Morgan Stanley. Please go ahead.

Simon Flannery
Managing Director, Morgan Stanley

Great. Thank you very much. Good morning. Just coming back to the 2023 free cash flow. Can you help us a little bit with the CapEx? Is that still expected to be about $24 billion before dropping off the following year, especially given that you've said you've pulled forward some of the 5G spend? I guess, you know, any updated thoughts on what you wanna do in terms of fiber? Are you gonna continue at this 3.5-4 million homes or locations a year, and you're gonna stop at 30 million? What's the latest thought there? Then, you've referenced DIRECTV a couple of times. Just wanna make clear, has anything changed at DIRECTV, or is this just the quarterly kind of cadence of the payments, or are you still expecting the same distributions that you put out in your guidance for 2022 and 2023 as overall? Thank you.

Pascal Desroches
CFO, AT&T

Sure thing, Simon. Look, the thing is, I think you have to keep in mind is one of the things that we did when we did all the dispositions, we wanted, our plan was to invest significantly this year and next year, both at the $24 billion level. As you see so far, the momentum in our business remains really strong. Those investments are providing attractive returns, and everything we see suggests that these were really good decisions. You know, yes, we are expecting $24 billion next year. We continue to expect to deploy fiber at the pace we've previously guided. As it relates to DIRECTV, nothing has changed at all. We expected around $4 billion this year. You know, as you can see from the first couple of quarters, that's more front-end loaded.

Next year, we expect $3 billion. Nothing has changed in that regard, and we feel really good about how the business is performing.

Simon Flannery
Managing Director, Morgan Stanley

Great. Just a quick follow-up on the price increases, what's your early read of what customers are doing? Are they paying the extra $6 or $12? Are they migrating to unlimited plans? Is that accretive or not? Any surprises on churn?

John Stankey
CEO, AT&T

Everything is tracking as we kind of expected when we laid it out, Simon. As I shared with you, I think when we indicated we were gonna do it, you know, what we have is past models from executing these types of things that allow us to go and try to evaluate how customers are going to react and behave when the changes occur. In this particular case, we had a great opportunity to ensure that while we were going through a price increase on a segment of plans, we were able to also provide the option for a customer to think about moving to other plans and ultimately get more value, and I think in many cases, very attractive characteristics associated with that. We're seeing customers do both. In some cases, they're choosing to pay the increase of their existing plan and not move.

As you would expect, there's a degree of inertia in any subscription base. Sometimes it takes a little bit of time for somebody to process what's occurred and react. And we're also seeing some use it as an opportunity to migrate into better plans and trade up and take not only some of that value that we're giving, but as you're seeing, we're starting to drive the improvements in our pools that we told you would occur. And certainly, this is a component of that happening. I would tell you it is tracking as we expected. It will be accretive as we expected. And I think you know, everything we've given you for end-of-year forecast is consistent with what is occurring right now in the market in the early days of the change.

Simon Flannery
Managing Director, Morgan Stanley

Great. Thanks, John.

Amir Rozwadowski
SVP of Finance and Investor Relations, AT&T

Thanks very much, Simon. Operator, if we can get the next question.

Operator

Thank you. Our next question will come from Brett Feldman with Goldman Sachs. Please go ahead.

Brett Feldman
Managing Director, Goldman Sachs

Yeah. Thanks. Just, I guess, sort of a two-part question related to the timing issue that you highlighted with collections. The first one is, you know, what gives you confidence it really is a timing issue and not really a non-payment issue? You alluded to some prior experience in different economic cycles. I was hoping you can maybe just elaborate on that. Then I'm curious to what extent this might be shaping the way you think about going to market, particularly in your wireless business. As you move into the back half of the year, you know, you've obviously done very well with a certain offer or suite of promotions.

Does it make sense to maintain the same promotional stance in a more difficult environment, particularly where there may be some timing issues? It certainly seems like your financial guidance anticipates lower volumes in the back half, but if that's a misunderstanding, any color there would be helpful. Thank you.

John Stankey
CEO, AT&T

You know, Brett, first of all, I'd say that, you know, our most recent experience in looking at kind of a challenged cycle is probably coming out of the 2008 recession and the dynamic around it. As I indicated in my earlier remarks, you know, we've evaluated that, we look at that, and that was a pretty stressed time if you recall. I don't know that I can exactly predict what's going to occur over the next year or so, but my guess is it probably won't be quite as shocking as that cycle is what's occurred in, you know, in a worst case scenario. You know, we go back and we look at patterns and behaviors that have occurred in those cycles and evaluated them.

You know, the other great thing we know that today is we have far better data than we've ever had that's more dynamic in how we do algorithmic scoring and things like that that allow us to be even more effective in managing customer risk. I think we feel pretty comfortable that we've got, you know, a reasonable record of data that allows us to do some projection on that as we start to see these things move. As I said, this typically is not an issue of people not paying. It's an issue of when they pay. I don't believe there's anything in our credit scoring and how we've looked at our customer base coming in that would cause those trends to be dramatically different than a previous period.

You know, in terms of how we go to market, we, I think we had a fantastic quarter, and I don't know that I'd wanna go to market any differently than the quarter that we put on the board. In fact, you know, looking at many of your commentaries, you've been articulating that others have been much more aggressive in the market and probably leaning in to promotional activity in a heavier way. I would say, I would characterize our approach as being much more tempered and consistent with the past, and we have not really responded to that increased promotional activity that we're seeing from others in the market right now. We've kind of been continuing to play our game, and we put up a, you know, a record second quarter for ourselves in a 10-year period.

As I've told you before, we like each of these incremental subscribers we're bringing in. We think the economics of them are very strong, albeit there is investment at the front end to bring them onto the network. I'm not gonna shy away from that kind of growth. I don't know what the overall market's going to do for the next, you know, several quarters. I expect it will be, as I said in my comments, a bit more tepid as maybe economic stress comes in. You know, I've been saying that we expected it to be a little bit slower for the better part of nine months now, and it hasn't materialized yet. You know, we'll take the growth if it comes in. I expect it's gonna slow a little bit, and I'm gonna continue to play our game as long as it's working, and it's working right now.

Pascal Desroches
CFO, AT&T

Yeah. Brett, one other point on, as it relates to the overall credit quality of our customer base. While we did see an uptick in bad debt, overall, there's nothing at all concerning. You know, it's up slightly from pre-pandemic levels. Our call-out here was really just to caution investors given the broader macro trends that are happening. It's, you know, we're not in any way alarmed by this.

Brett Feldman
Managing Director, Goldman Sachs

Thank you.

Amir Rozwadowski
SVP of Finance and Investor Relations, AT&T

Operator, if we can move to the next question.

Operator

Thank you. Our next question will come from the line of Philip Cusick with JP Morgan. Please go ahead.

Philip Cusick
Head of U.S. Telecom Services and Communications Infrastructure Research, JPMorgan

Thanks very much, guys. A couple of follow-ups and one new one. Can you, John, talk anything about recent customer trends, June and July? You just said a minute ago you expect things to slow down, but it doesn't sound like you've seen slower customer trends so far. It's a little surprising given the elevated DSO. It sounds like you guys don't have a lot of confidence in that 2023 free cash flow number. What is there just less visibility, so you don't want to cut that now? Or are you still reasonably confident in the $20 billion, and you think you can get there? We could use a little more. Finally, can you just get into the recent launch of plans that don't include HBO? What's the potential cost savings from that shift of customers away, and what's been the reaction? Thank you.

John Stankey
CEO, AT&T

Hi, Philip . Let me touch on these first, and then Pascal can come in and backfill to the extent he wishes to do so. Customer trends, I personally, I don't wanna go down a path on stuff we haven't disclosed, but the first part of July, as you'd expect, tends to be a little bit more suppressed because it's a high holiday and vacation period, and that's what I would call seasonal and cyclical, and we certainly saw a little bit of that occurring. I've not seen anything in the market right now that suggests we're seeing a move away from what the first half of the year represented.

I think kinda moving into the second part of your question, you know, I hate to describe it this way, but I think we got a little bit of a tale of two cities going on here. When you see 9% inflation, it tends to hit those in the low end of the market really, really hard. It's you know, it's difficult when you walk up to the gas pump and have to fill the car and you get the electric bill come in and you see the kinda step-ups that people are seeing. I think there's an adjustment period that goes on. The flip side is you've got another segment of the population that, you know, banked a lot of money during the pandemic.

They weren't traveling, they weren't dining out, they were feeling a little bit more flush, and they're making different decisions. As you know, our post-paid base is probably skewed a little bit more to the higher socioeconomic dynamics and probably a bit more insulated. There is a portion of the base that, you know, clearly is starting to adjust to this dynamic that there's higher calls on their cash in any given quarter, and they're having to adjust spending patterns and behaviors and prioritization of how they order bills. I think we're seeing, you know, that there's a little bit of that starting to occur. As Pascal said, it's not alarming in the way it's happening, but it is moving out collection cycles a bit as we typically see when this type of stress starts to show up.

That's what the working capital issue is around it. I would tell you, I don't see anything in here that would be out of pattern for this occurring. I think you've got two different parts of the economy, though, that are working in different ways. How they develop over the course of the next several quarters is a little bit of a visibility issue, to be candid with you. I don't know. You know, if you'd asked me six months ago, would we be seeing 9% inflation annualized? I don't think I would have picked it as being that strong, but here we are. Now the question is how fast do we eradicate it and what rate?

You know, if you have a good pick on that or, you know, good insights, then I can probably be a little bit more precise on what I think 2023 brings. I think what's important to understand is, Pascal articulated in his comments, is the fundamentals of the business are really strong. We feel really good about some of the mechanical things that will improve cash flow yields into 2023. That's not going to change. What happens in the overall economic pattern is a bit uncertain. Without seeing how the Fed reacts, how fast we see the curve starting to abate on the inflation side, trying to make that pick right now just feels like it's a bit of an overreach. I think we're reserving the right to get a little bit more visibility on 2023 to declare.

I think the strong improvement dynamics are what I would call mechanical, and the performance of the business is supporting the fact that we're going to see that improved conversion on cash flows as we move through the year. Then finally, on your question about the plans is, look, we still have a lot of streaming services in our base that, you know, we're using. We're trying a couple different things. A part of this has been segment-driven to look at opportunities for us to address areas that we think there is potential for stronger growth. We shifted the mix of our plan and what we gave away, so to speak, in some of the benefits, especially as we were executing the price changes that we had talked about previously.

We felt that, this quarter and where we stood, that working on things like, more generous hotspot capabilities and better roaming moving into the summer, might be a better play in the market. I would tell you, we kinda like what we saw, you know, in our results, despite a lot of the changes by others in the industry in terms of what their value proposition is to customers. It feels like it was a good pivot and rotation at this moment for what we needed to do with the kind of changes we were making broadly in our plans. That doesn't mean that that's the strategy forever, and it doesn't mean it's the strategy for the rest of the year.

As we move through the summer months and, you know, we get through the peak travel periods and we look at what other options we have, we could choose to do something different in what we decide to do from a promotional perspective and what we choose to bring in as part of the bundles moving forward. I don't think anything should be viewed as static. I think entertainment as part of a wireless bundle is probably something that's going to be around with us in this industry for a good period of time because I think customers, certain customers resonate with it. You know, HBO Max is a great product. We like the fact that we're kind of viewed as being the place to come to get it. When it's right for us to put that up in the front line to do that, we'll continue to do that.

Philip Cusick
Head of U.S. Telecom Services and Communications Infrastructure Research, JPMorgan

Thanks, John.

Amir Rozwadowski
SVP of Finance and Investor Relations, AT&T

Thanks very much, Bill. Operator, if we can move to the next question.

Operator

Thank you. Our next question comes from the line of Michael Rollins with Citi. Please go ahead.

Michael Rollins
Managing Director, Citi

Thanks, and good morning. A follow-up and a question. When you're discussing some of the impacts that your customers are experiencing in this inflationary environment, can you talk about how AT&T is using the ACP program, the size of it, and the opportunity to use that, which may be different than some past cycles customers had to deal with, you know, potentially tougher macro climate? Secondly, just in terms of the infrastructure money that's out there, can you give us an update on your expectations for the size of the opportunity that AT&T could pursue? Thanks.

John Stankey
CEO, AT&T

Sure, Michael. First of all, I think the most significant change in the ACP program is the fact that, you know, we have put out a new product, Access from AT&T. It's very easy for you to look at that product. All you need to do is search on the Internet Access from AT&T, and you'll be taken directly to the page that talks about what this is. It's, of course, tied to ACP dollars. That program, I think, is a great program. I think it's good for the consumer. As you know, it offers 100 by $20, $30 fixed connection. We also have options that are available in the wireless space around it as well.

We've been able to, in most of our channels, activate eligibility requirements for ACP. You know, we're working on ensuring that that's done. The government still continues to move around a little bit on some of the qualification criteria and those types of things, and we have to adjust our operations. I would say by and large, in most of our mainline channels, we have the ability to qualify customers and to move them into products and services as a result of it. I think it's a healthy program to get those that maybe are a little bit more income-challenged, to get them into not only new products, but better products. I think that's a good thing.

I think we still have an issue from a policy perspective in this country on how we sustain this for the long haul. Universal service reform is going to need to be a key element of that as we get out, you know, several years from now and the original ACP funding starts to have to be renewed, and we have to look at it differently. Right now, I'd say the program is, you know, healthy. I think we're in as good a position as anybody in the market as to what we're doing, and it's needs-based. We make it very easy for those needs-based customers to self-identify and qualify at the point of sale and then take advantage of it and move into a product or service.

We think that'll be, actually, over the long haul, something that makes for, more continuity in our relationships with customers as it insulates them a little bit from economic cycles and some of the things that are going on, like higher inflation. On the infrastructure side, you know, look, I'm optimistic. We haven't given any guidance on what we think that number will be, and I will tell you, frankly, timing-wise, this is a little bit out in the future right now. As you know, the maps are not going to be issued from the FCC until, you know, a little bit later this year. Until that happens, the money really can't start to flow at the state level. We gotta get the maps in place.

You know, we've got the procedural process being defined as to how the states will come back to the federal government in seeking the distribution of these funds. The state will have to go through their processes to do that. I expect that that'll start to occur into next year. You know, awards will probably start to materialize maybe in some meaningful levels in the middle part, the latter part of next year. You have to go and build and ultimately bring these things online. You're not looking at these things, you know, creating what I would call material impact on the 2022, 2023 plans right now as it moves through the cycle.

How much we'll get a better idea once the rules are set and, you know, each state is gonna have authority over their strategies and approaches. I've shared before that we're actively working with states trying to shape them in ways that we think are meaningful for our business and are good policy for each of the states. I would point out there is no company that's building 2 million connected locations of fiber in six months like we are. We are scaling in a way that nobody else is. We are deploying wireless infrastructure at a torrid pace. I think that makes us a good partner.

I think at the end of the day, states that care about somebody who's reputable, that can execute, that has a mature supply chain and a scaled engine to go after should make us very competitive for this money. We intend to, through a combination of what we're doing with ACP and our operational prowess and our scale that we're demonstrating, and the fact that we've got a product in the market that customers love. It's got the highest NPS out there. I think we should be a very qualified partner to work with government on that, and I'm optimistic that we can avail ourselves of some of that money.

Michael Rollins
Managing Director, Citi

Thanks.

Amir Rozwadowski
SVP of Finance and Investor Relations, AT&T

Thanks very much, Mike. Operator, if we can move to the next caller.

Operator

Thank you. That question will come from David Barden with Bank of America. Please go ahead.

David Barden
Head of U.S. and Canada Communications Research, Bank of America

Hey, guys. Thanks so much for taking the questions. I guess I wanted to talk about the second half free cash flow guidance, if you will, for $10 billion and the jumping off point for 2023. I think, Pascal, you said the biggest moving part is gonna be $3 billion less spent on equipment in the second half, which would not be normal, I think, just because it's a higher upgrade period. You've got the iPhone refresh. I was wondering if you could kind of explain why that's gonna be such a big tailwind. I think the second question would be $2 billion less in CapEx in the second half. We've been expecting, you know, AT&T to kind of come with the C-band development and the Auction 110 spectrum in kind of one big push.

John Hodulik
Telecom and Cable Analyst, UBS

Why is it that the CapEx is coming down even as that begins? If I could, one last one is, you know, obviously the cash flow seems very sensitive to this one or two days lengthening billing cycle. Are we convinced that the billing cycle has lengthened, or should we be concerned that it's lengthening as we look into the back part of the year? Thanks.

Pascal Desroches
CFO, AT&T

Okay. Let me try hitting all those, and obviously John can chime in. First, look, the thing to keep in mind is the second half. We pay devices, for example, probably a quarter to a quarter and a half after the sale has happened. For Q2, as an example, we're paying for last part of Q4 and Q1. In the back half of the year, it's gonna be largely activity from the back half of Q2 and Q3. The holiday sales and the upgrade season, we're gonna pay for that in the first half of 2023. Mechanically, we have really good visibility in terms of the payments that we are likely gonna make in the back half of the year.

Overall, given the strong growth we had in the first half of the year, our overall device payments for the year are higher than we anticipated, which, you know, candidly, this is a very good, it's a very good situation because we think this is attractive growth, and we feel really good about it. As it relates to CapEx, you know, our fiber build was front-end loaded for the year. Remember, last year, we had some supply chain disruption, and it took us a while to ramp. We got good exit velocity exiting 2021, and that continued. In the first half of the year.

We delivered 2 million locations passed, so we feel really good about that. In terms of our C-band deployment and the pace of that, nothing has changed. We said we were guided to $24 billion of capital. That remains the case. We're not spending any more capital than we thought the year. Remind me the last part of your question.

John Stankey
CEO, AT&T

Sales outstanding movement.

Pascal Desroches
CFO, AT&T

Days Sales Outstanding movement. In terms of DSO, here is what we know. This is a trend that is relatively nascent. It is probably six weeks or so that we start to see an uptick in Days Sales Outstanding. Is it a trend? Is it gonna get worse? We don't know, but here's what we do know. We do know that, as John alluded to, in prior recessions, customers may have paid late, but they paid us. There's nothing to suggest, given the mission-critical nature of our services, that customers won't pay us because they're gonna wanna maintain connectivity. In that regard, we think it is a timing issue. I think in this macro environment, I'm not gonna call whether it's gonna get much worse than where we are today, but we're taking a prudent view and not assuming it's gonna get better given all the uncertainty.

John Stankey
CEO, AT&T

David, the only other thing I would add to what Pascal said is, as you know, we obviously hit our 70 million POP coverage commitment that we made to you that was part of the capital plan for this year, six months early. As we told you, we'll be around that 100 million neighborhood as we get to the end of this year. I think it's probably intuitive to you, but just to remind you know, the first 100 million POPs in wireless coverage are very different than the next 100 million POPs, just in terms of kind of, capital intensity and what has to be done to make them happen and the number of physical sites you have to touch.

If you want to think about this, it would not be right to kind of straight line level of activity and investment, you know, as you make your journey to covering most of the United States, and that will probably help you understand maybe some of the rate and pace of things as we move through the year.

David Barden
Head of U.S. and Canada Communications Research, Bank of America

Great. Thank you both.

Amir Rozwadowski
SVP of Finance and Investor Relations, AT&T

Thanks very much, David. Operator, if we can move to the next question.

Operator

Thank you. That question will come from the line of Frank Louthan with Raymond James. Please go ahead.

Frank Louthan
Managing Director of Equity Research, Raymond James

Great. Thank you. Can you comment a little bit on your dividend policy going forward? Is it a priority to grow the dividend by various amounts? That would be great. Then on the business side, I think you commented earlier this year about exiting some lines of business that were really low to no margin. How is that going, and to what extent is that impacting the declines that we're seeing in the business line? Thanks.

John Stankey
CEO, AT&T

Hi, Frank. Look, we've been pretty clear on the dividend policy as to what we're doing, and the board ultimately makes this call and this decision. As I've said before, you know, we set this at what we think is an incredibly attractive return in the market right now, and I think we are still standing there relative to the yields on the stock. As I said, you know, the board will evaluate dividends along with other choices in front of us to return to shareholders. As we've indicated, our priority right now is to get the balance sheet where we want it, which is a full rush and push to get into 2.5x, and then we can evaluate what other options are at that point in time.

Those other options will range from, you know, whether or not we wanna do something on dividend policy or something we wanna invest more back into the business or whether we wanna push on some buybacks. Those decisions will be weighed at the time when we have those options in front of us and evaluate the market as to where it stands. Our intent is to ensure that we're returning a good and competitive dividend out to our shareholders, which we have today, and we'll continue to be mindful of that as we go forward and we see the stock price adjust and what occurs in the value of the business. On the ABS side, look, I think as you've heard, the repositioning of the asset is, it's a multi-quarter just set of processes and approach.

Our backing away from lower margin products is relatively straightforward. I say relatively because we can make the decision to do it at the front end. Obviously, in this customer base, we have contracts that sometimes extend for multiple years in a period of time where we then have to kind of go through a wind down and wrap up cycle once we stop selling something. We're in the middle of that occurring, but the process of choosing not to drive new sales at the front end has been a relatively straightforward set of decisions, and I feel like we're executing reasonably well around that piece of it. We have dropped the number of products we have in the market pretty demonstrably over the last year and a half, and we'll continue down that path.

I think it's that reduction in complexity that will allow us to then scale up what's essential to have a viable franchise moving forward and a robust and growing franchise moving forward, which is one centered on moving product that is on our owned and operated infrastructure. What's right about our segment here that I wanna stress is we report a little bit differently than some of our peers. We do not report a consolidated business entity of both wireless and wireline services. You should understand a lot of our strength in the wireless business is coming from our success in our enterprise business. It's coming from increases in the public sector in our success of what we've done with FirstNet. It's coming from our success in penetrating deeper into our enterprise accounts with wireless services.

We're really pleased with the share gains that we've seen in enterprise moving forward. Where we believe we have the opportunity is in the mid-market and the low end of the market, and the attractive part about that is it's a twofer. It's not only getting more transport on the fiber infrastructure we're deploying, but we are under-penetrated in the wireless space as we move into those accounts. When we deploy fiber and we have an opportunity to talk to mid-market customers about putting more of their transport on AT&T, we also oftentimes get the opportunity to talk to them about moving their wireless account as well. That's an attractive opportunity for us. It requires us to tune our distribution differently. That's a slower process. You know, we've been making progress around it.

You heard Pascal talk about the growth that we're seeing in our fiber products. We're seeing some progress in the wireless space in the mid-market, but we're not up to where we need to be yet. We will get there. We play very well in that space. Our brand plays very well in that space. We know how to sell product in that space, but it's getting the engine, you know, kind of hitting on all eight cylinders. It's gonna take us a couple more quarters than what we expected, but I'm optimistic we can get there. It's the right asset base. It's the right brand. We know how to approach these customers and we will make that happen.

Frank Louthan
Managing Director of Equity Research, Raymond James

All right, great. Thank you very much.

Amir Rozwadowski
SVP of Finance and Investor Relations, AT&T

Thanks very much, Frank. Operator, we have time for one last question.

Operator

Thank you. That question will come from the line of Timothy Horan with Oppenheimer. Please go ahead.

Timothy Horan
Managing Director and Senior Analyst, Oppenheimer & Co. Inc.

Thanks, guys. Two questions. Could you just elaborate a little bit more on the wireline side of the business market? What are you replacing your legacy of virtual private line networks with, the same thing with voice? Are you, I guess, retaining these customers? Do you have a product for them? Is it just, you know, a lower ARPU issue? Secondly, on the CapEx, we're hearing CapEx equipment costs, labor costs are up 10%-15%. I know, you know, you gave your guidance out of quite a while ago for next year. I guess, how are you offsetting those price increases that we're hearing about out there, keeping your CapEx flat? Thanks.

John Stankey
CEO, AT&T

Hi, Tim. The move, as I just articulated, is we want people on owned and operated infrastructure. It is, as people migrate away from VPN and we have a more dense fiber base, we're selling more fundamental underlying transport, frankly, at higher speeds and therefore, higher connection values in that segment of the market, and that's where our future is. We work with, you know, layering that on a SDN capability that aggregates that, and that is the replacement product for VPN, and we do very well in the market on that. Although, you know, there is typically in a network replacement at the top end of the market, some trade-down in total value when that occurs.

That's why this move into the mid-market is so important to us, where we are typically under-penetrated because offsetting that trade-down in the enterprise, top end of the enterprise space, where we are, you know, a share leader on VPN and have these complex networks, as we have some of that trade-down and the migration on the technology side, market replacement in the mid-market is what offsets that and allows us to move the sector back to growth over time as we make that happen. Again, it's why this investment in fiber and our core business is so critical and important in repositioning our distribution to make that happen. The world for us moving forward is a data VPN replacement world, and that's where we're gonna make our bread and butter.

Our play in voice is to penetrate more deeply into wireless in these spaces. Generally speaking, you know, when you look at what's happened on collaboration services, it's moved to other providers that are doing that kind of work. We want the underlying data infrastructure for those collaboration services to run on, and we want to sell more scaled wireless solutions on top of our transport services into these customers to extend our relationship with them. I think, as I said, just a moment to Frank's question, we're doing that fairly effectively and that's what the future is and how we move forward on it. On the cost side, we're certainly seeing some pressures, you know, as we move through, and we've articulated that. We're able to navigate it better than a lot.

As we've shared with you previously, we have a lot of long-term contracts in place. I think those help us a lot. I won't tell you they entirely insulate us. We want our suppliers to be healthy. We pay attention to that. We have good longstanding partnerships with our suppliers, and I will be candid. You know, we have sat down with them. In some cases, even though I have not had to pay people more, I've elected to pay people more because I think that makes for a healthier win-win relationship on things moving forward. You know, we are having to take some costs into our build and what we're doing. However, these are long-lived assets and, you know, some increase in our build cost, for example, on putting fiber out there is not the end of the world for us.

We've shared with you a lot of data on the effectiveness of our build. We've shared with you that when we did the original business case on these things, we're penetrating a lot more rapidly than we thought we would. That has a big impact on the overall return characteristics of this investment that can overcome maybe some of those per living unit cost increases. We really like the ARPU trends we're seeing. We really like the churn trends we're seeing. All those things still make this a really smart and important investment for our business, and I think it's a balancing act as we move through it. As we've said before, you know, when you get the asset in the ground and ultimately work through, you know, multiple quarters of inflation, building it today is better than building it a year from today.

If it's a long-lived asset and it's an important product, ultimately, we'll probably see some accretion move into ARPUs over time. I feel like we can manage through this reasonably well, given our scale, given our long-term relationships with folks and the importance and durability of the product over time.

Timothy Horan
Managing Director and Senior Analyst, Oppenheimer & Co. Inc.

Thank you.

Amir Rozwadowski
SVP of Finance and Investor Relations, AT&T

Thanks very much, Tim.

John Stankey
CEO, AT&T

Folks, I really appreciate you taking the time to be with us this morning, and I know you've got for maybe hopefully the last time a little extra work to do this quarter as we work through the disaggregation of discontinued operations and the like and results. I'm excited about finishing this in this quarter and now moving forward in a more consistent fashion. We made some hard moves that brought us to this moment that I'll acknowledge. Those hard moves were to, number one, give us the ability and the flexibility to invest heavily in this business and to make sure that we could respond to what goes on in the environment economically, whether economic stress, rising interest rates, et cetera.

I would say I'm really pleased we're in this position for having made those decisions. It's allowed us to do exactly what we intended to do, which is to think about how do we create a durable AT&T with a consistent machine that can deliver the right kind of subscription services for broadband moving forward. I think we are doing that. We're building world-class infrastructure. Where we're doing that, you're seeing the momentum in the market that we're able to achieve. I view these customer relationships as durable customer relationships that are highly accretive and attractive. I will tell you that, as I work with the team, you know, 90 days in this business with the way we operate and the infrastructure we build is sometimes a bit like trying to land a plane on the top of a pin.

When I think about the reality of what we're doing here, we wanna look at it over the course of the year and as the business has the right kind of momentum, and I've got people doing their work, we continue to invest. We make sure we put the right things out there and a 90-day cycle is not the end of the world in any way, shape, or form. Hopefully, we've given you the confidence that we understand what's going to occur in the balance of this year and that we're investing in a way that's going to return for shareholders in a fashion that I think we'll all be proud of moving forward. Thank you very much. Hope you all enjoy the rest of your summer, and we'll talk with you in 90 days.

Operator

Ladies and gentlemen, that does conclude our conference for today. We thank you for your participation and for using AT&T Conferencing service. You may now disconnect.

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