Good morning, everyone. It's really nice to see you all out there today. Thank you very much for coming. We have a lot to cover today, so we're going to get started in just a minute. But we have a couple of important disclosures upfront that I'm just going to read verbatim to you.
Any forward looking statements that we make this morning are subject to risks and uncertainties, the most important of which are described in our SEC filings. And the second one is our earnings press releases and SEC filings available on target.com/investors provide reconciliations of adjusted EPS to our GAAP results and a reconciliation of the non GAAP components of ROIC. With that, we'll get on with the show.
Well, thank you, John. Welcome and thanks for joining us this morning. Today, I'm going to provide an overview of our strategy. I'll talk about where we've been and more importantly, what's next. John will share more details about what we're doing to get there and then Kathy will walk through our financial model.
At the end of that, we'll spend the balance of the program taking your questions. As you all know, we've been on a multi year journey to redefine the future of our company to compete and ultimately win in this new era of retail. For the past several years, we've been watching several key consumer trends emerge. People are placing greater value on experiences. Often, they'd rather live it than own it, especially young people.
When they buy, they want to buy into a greater purpose, not just the product. Taken together, these changes can only be described as a profound shift the consumer mindset. Then combine that with the different behaviors around how and where consumers are choosing to shop. Today, there's total transparency. Ease and speed are paramount.
The shift in channel preference is real and only gaining momentum. Our industry is in the midst of a seismic shift. And of course, you read the headlines. In fact, many of you write the reports. We're operating in an incredibly challenging environment.
All across the retail industry, many of our competitors are aggressively rationalizing their assets. They're closing stores, exiting markets, they're cutting costs just to keep their heads above water. We've not seen this number of distressed retailers since 2,009 and the Great Recession. This contraction will create opportunities for Target to pick up market share over the long term. But aggressive promotional activity will create pressure on our business in the near term.
At the same time, there are others who are thriving in this new environment. So the changes we're making are aimed squarely at moving Target into the retail winner circle. Now I stood before you a year ago and I laid out 5 key priorities. I talked about on demand shopping, establishing category roles, localization and personalization. I talked about small formats and I talked about simplifying and controlling our costs.
And we've made good progress executing against these priorities. But it's become very clear that our efforts were not enough to win in this changing and challenging environment. And you've seen that in our recent results. We'll continue to have these same priorities. But today, we'll tell you what's going to be different.
We all know the industry shift has begun to accelerate and we believe that rate of acceleration will only continue to increase. You see it, our competitors see it, John, Kathy and I, but we live it every single day. But what I want to talk about today is how at Target we're embracing this new reality. How we're building a company that's poised to lead and grow market share in digital and in our stores and how we're laser focused on mastering execution and accelerating our efforts to become an even stronger competitor. Let's go back to 2014, the Black Friday weekend.
In 2014, more than 93% of our transactions took place in stores, less than 7% digital. That season, we had just started shipping from a small number of stores. 2015, that same timeframe, digital sales reached almost 10% of our total sales. We more than doubled our ship from store capability to nearly 500 stores. We fulfilled 41% of all of our digital orders inside of a store.
2016, just a few months ago, just last year, digital sales climbed to 14%, more than twice what we did 2 years earlier. We doubled ship from store again, more than 1,000 stores. Our stores were fulfilling 68% of our digital orders. We finished December with record digital growth, including record breaking days on both Thanksgiving and Cyber Monday. We realized on more and more shopping journeys, our guests are looking to save time by using digital, and we only expect that trend to continue.
But I know and you know this channel shift comes with additional challenges. Today that essential based target run doesn't completely translate to the new digital world. Traffic drivers are fundamentally different and guests behave differently too. Put a guest in a store, they're looking for inspiration, they enjoy discovery, they enjoy shopping. But very often a visit to target.com, it's far more transactional.
One item at a time, log on, check out as fast as possible, friction free. Now we've proven we can build baskets with more storytelling and inspiring site merchandising like we've done in kids with Cat and Jack. There's an incredible opportunity for us to do more, but we also need to make sure we don't impede efficiency or complicate the overall experience in the process. So this combination of changing behaviors and expectation, it's certainly causing stress in our model. But the reality is this is where the guest wants to be.
We will never be successful if we dig in and insist they shop the way their parents did. So as I said before, giving these realities, we're embracing the change. We're reimagining and repositioning our assets to deliver even greater competitive advantage going forward. It's moving from a very linear model, supplier, distribution center, store to guest to creating a smart network where distribution centers, stores, digital channels, they become guest facing access points where Target is always on, where Target is always within reach, down the street, on your doorstep or simply in the palm of your hand. So the challenge ahead is really about continuing to understand how consumer preference and expectations are evolving, anticipating where they're going, what they'll want before they have to tell us, finding new ways to engage at every stage in every occasion, offering and clearly communicating compelling value in every interaction at every touch point, and building a new target that's uniquely positioned to compete and win, delivering on 2 pillars of market share growth, 1 digital and one physical.
So this morning, I want to talk about what that looks like. The capabilities we're building, the investments we're making to emerge as a stronger competitor and ultimately grow. But I don't want to gloss over the important point. This isn't work we just started. These aren't things we'll eventually do.
These are initiatives that are well underway and we're making progress. What is changing is our speed. Maintaining our current margin rate will not allow us to go fast enough. We're aggressively investing in the business to make sure we're highly competitive on price across our assortment all day and every day. We're making significant capital investments that will position Target for the long run, long term sustainable growth.
And all the while, as the investments take root, you'll see a much sharper focus on execution, every day in our stores, every day online, every day throughout our enterprise. So let's start with some of those foundational capabilities we've been testing, building and beginning to scale. These are non negotiables for any retailer that's going to win in this new era. These initiatives represent significant investments in terms of capital and talent, and they'll continue to be among our highest priorities in the years ahead. In the last 3 years, we've more than doubled our digital sales from $1,400,000,000 in 2013 to more than $3,400,000,000 last year.
And we did that in large part because the investments we made to re platform our sites and mobile channels. Today, we have an entirely new engine under the hood. It gives us vastly more power in terms of speed, stability, performance and capability. We stood up new functions, investing in top engineering and data science talent and train them to make sure their scope impacted the entire enterprise. Now not long ago at Target, this was a new function.
Today, it's one of our core strengths. When I think about stores, when you look at our store base, you can see that we've been highly intentional with our real estate strategies. Prime first and second ring suburban locations. By and large, we're not tethered to shopping malls or isolated on some interstate far from guests. But as you move from coast to coast, this experience is uneven at best.
In L. A, Chicago, Boston, we have some beautiful stores. But we also have a large percentage of portfolio where the buildings just don't match the brand. They're old, they're tired and they haven't been updated in years. As you know, we spent 2016 testing the best of our enhancements from our Sword prototype pilot in L.
A. And now we're rolling the best of the best as well as the new features to hundreds of stores across the country. Each store is going to look and feel like a totally new target. We also see tremendous opportunity expanding our footprint in the key urban neighborhoods and on major college campuses. The stores function in every respect as a store, a place you can shop, but they're also just as much hyper local fulfillment centers.
Take a look at what we're doing right here in New York. Until now, we left this massive opportunity on the table because we didn't have a solution to literally fitting Target in Manhattan. I can tell you those days are gone. And just during the last 6 months, we've opened up 3 new stores in Tribeca, Downtown in Brooklyn and Forest Hills, Queens. 3 very different sites, 3 different neighborhoods, 3 completely different experiences, each one customized to fit the neighborhood.
And I can tell you, you can expect to see more and more of these across the city. In New York and beyond, we've been purposely very disciplined in our approach. But now, I can tell you it's time for us to accelerate this new format. Behind the scenes, our supply chain is in the midst of a total transformation aimed at leveraging our proximity to the guest to unlock even greater value. How do we get just the right amount of product to exactly the right place at exactly the right time?
The work underway is game changing for Target. It will significantly reduce cost and dramatically improve speed, efficiency and the reliability across our network. Target scale and commitment to operational excellence has long been one of our true competitive advantages. But in this new era, size is not the endpoint. How we leverage our size and scale not just in supply chain, but the entire enterprise is supremely important.
But size is only an advantage if we use it the right way. In football, a lineman who is big and strong but slow is easily outmaneuvered. But a player who is big, strong, quick on his feet virtually unstoppable. The key to our future success is the focus on greater agility. So you'll see that in the way we're leveraging this network, but it goes deeper than that.
You see the advantages we have in our multi category portfolio and how it allows us to flex and manage trends in the marketplace. You see that in our balance sheet, which gives us the ability to invest to grow even during challenging times. The third and final piece of our strategy is about standing proud and being confident about who we are, holding up the power and the potential of our brand as a beacon and leaning into all the reasons Guess? Fell for Target in the 1st place. So at the start this morning, I talked about how we're looking at the seismic and accelerating shift in our industry, and that's true.
But you know better than anyone that these inflection points come around every generation or so. And strong retailers endure while others well they don't. Pick your era defining change throughout history from downtown department stores to suburban malls, catalogs, e commerce, Target not only weathered the storm, we emerge better positioned as a result. And that's for many reasons. 1, we know our guests and we're making sure the changes we make continue to build guest love for our brand.
We know our guests are rooting for Target to win and those reasons are embedded in our DNA. Our differentiated assortment, an easy and inspiring shopping experience, engaging marketing, a deep commitment to investing in the communities we serve, giving back 5% of our profit, a promise we've kept for more than 70 years. But as guest expectations evolve over time, we have to evolve the way we deliver the things that are most important ease, value and inspiration. So today, we're redoubling our efforts. One example is we're underway to reinvent our portfolio of exclusive brands.
Cat and Jack and Pillow Fort was just a toe in the water for us. Our teams right now are busy building brand after brand and they are prepared to unveil them one after another season after season. In a moment, John will provide a lot more color and content, where we are today and what's to come. But before I close out, I want to make sure one thing is really clear that underlying all this work is an unbending commitment to continued operational efficiency, a commitment to invest in our core business, constantly elevating the in store shopping experience and a commitment to learn and innovate. To get where we want to go, we know we can't fix it on short term opportunity.
Target is taking the long view. Now we can either bemoan the changing conditions in the marketplace or we can embrace them and double down on our strengths. Now in all candor, 2016 was not our best year and we're facing some headwinds as we begin 2017. But we're asking shareholders to make a meaningful investment to build a stronger growing company for the future. The good news is that we've been working on this for a while and we know how to align around the change rather than run from it.
Our goal today is to demonstrate that the investments we're making are the right investments for the future, are the right decisions for the long term and will create greater shareholder value. John and Cathy will address this in more detail in a few minutes. But in addition to making the capital investments, we're also investing $1,000,000,000 in operating margins this year. It will now allow us faster growth over time and ensure we're competitively priced every day starting right now. Now clearly, this is a significant change in our financial model, but it reflects the new realities of the seismic shift that's occurring across our industry.
Combine these investments with our unique asset base and we believe Target's opportunity is fundamentally different for many of our competitors. No one has our stores, no one has our assortment, no one has our brands, no one is closer to the guest and no one's better positioned to compete in this next generation of retail like Target. So while others are pulling back, Target is investing to compete and investing to grow. We're investing in stores. We're investing in our supply chain and in digital to fuel our business growth.
We're investing to win share, not surrender it. There will be winners and losers in this new era of retail. This plan is all about how we emerge on top. It's how we strengthen Target's value proposition to our guests and for our shareholders. It's how we build a company that will deliver strong returns for many, many years to come.
So thank you.
Good morning,
everyone. Well, you just heard it from Brian. Our brands, our smart network, the incredible value we offer our guests put together, give us a unique position as we move into this next generation of retail. And over the past few years, we've made significant investments to make our assets work even harder. While we're seeing progress, we're nowhere near done.
Brian just talked about the record number of days this season when we saw all time high digital sales. Make no mistake, we're proud of that performance. But what he didn't say and what's just as important is that behind the scenes, our platform functioned flawlessly. Record online sales, record traffic and more than enough capacity in the system to keep things humming right along. A year ago, as you well know, it was a different story.
Back in 2015, we introduced a general incentive offer for Cyber Monday, 15% off everything on our site and our guests went crazy, which was great right up until it wasn't. Demand was so high that quite candidly we had to throttle traffic to keep our site from crashing. Frustrating guests and leaving 1,000,000 of dollars on the table, not good. But the message was clear, put together a compelling offer, straightforward, easy to understand with really clear value and our guests will respond. But we also needed to really significantly increase our capacity to support the demand.
So this year, our Chief Information and Digital Officer, Mike McNamara and his team accelerated their efforts to deliver a new adaptive platform that gave us much more capacity, flexibility and stability. And when we put up record numbers this season, our site didn't falter once for our guests. In fact, the new platform allowed us to adjust the site experience in real time and drive additional sales and still our site had 100% availability all season long. We invested in going well beyond what would simply help us manage through the next year. We built for the long haul, allowing us to imagine our business far down the road.
This is what we mean when we say we're investing to compete and grow. It's what we're doing across our business. We're sharpening our operational performance, so we can execute on our plans quickly, while at the same time we're making investments that set us up to compete in an increasingly fierce environment. We see enormous potential out in front of us and we're seizing every opportunity to capture it. First, let's talk stores, our key competitive advantage.
They're at the center of everything we do for our guests regardless of how we deliver. The 40% digital growth we saw in December, they enabled it. In the 2 days that followed our record setting Cyber Monday, our stores shipped more than 1,000,000 orders to fulfill that demand. The week before Christmas, our stores fulfilled nearly 70% of our target.com orders. And on Christmas Eve, they fulfilled more than 80%, shipping about half of those to our guests and packing the other half for in store pickup.
Our stores are a center for inspiration and discovery. They always have been and that's not changing. But when we look at them as buildings stocked with product, they're also local fulfillment centers. Now when you take the products our guests already love and add in our store network, we have the unique potential to be incredibly competitive against both digital and traditional retailers. Because for digital sales to work, you have to be able to deliver quickly and with as little cost as possible.
That's why getting near the consumer has become the Holy Grail in retail. Online only competitors are investing rapidly to stand up warehouses or storefronts that cut the distance between their products and the consumer, but we're already there. In fact, we're practically neighbors. 85% of our demand and 3 quarters of all Americans are about 10 miles or less from our 1800 stores. So if we're talking about proximity, we already have it.
No question. Brian mentioned that we're making investments to let us really exploit that advantage to compete on a whole new level. So let me show you what we mean. So here are those 1800 stores. We are really intentional about where we put these years ago, most in the suburbs, some in the exurbs and a few in the city.
But now here are the 32 small format stores we opened in the last few years. Prime urban neighborhoods, college campuses, places where the suburban format just didn't fit. These sites are unlocking tremendous value. They have more than 2 times the sales productivity of our average store. So even with higher operating costs, they generate healthy returns.
They also service fulfillment hubs and a convenient pickup point for guests who'd rather not have items delivered to the front step of their high rise condo. In 3 years, we'll add more than 100 to where we are today. To get there, we'll open nearly 30 small format stores this year, doubling the number we have now. And we'll open about 40 a year by 2019 with the potential for many more down the road. Now this map doesn't outline every specific location, but it's representative of where we'll focus.
This will add fulfillment points in dense neighborhoods in cities like New York, L. A. And Chicago and near more college campuses where lifelong shopping habits and brand affinities begin to take hold. As we expand, we will continue our hyper local approach. Before we plan a store, we get to know the neighbors, who they are and what they need.
And we design experience from the store's layout to the merchandise inside that fits. It's localization at its core. Take a look.
Target is driving growth through all the great investments we're making to reimagine our store experience. As we continue to open Flex format stores, we're focused on 3 areas: college campuses, dense suburban areas and urban neighborhoods. We then curate our assortment and our store design to what's right for the local neighborhood, and our guests love the experience.
My name is Jillian. I work here in the Rittenhouse area at a nearby restaurant, couple blocks away. I find myself here a couple times a week. It kind of turned into my convenience store. The fresh fruit and produce is all here right when you walk in.
There's apparel right at your fingertips and then you only have to walk a couple steps away to find everything else that you need. It makes me feel at home, which is really, really awesome.
My name
is Karina Carpiette. I live in Long Beach, California, and I'm a working mother of 2. I like shopping at this Target because it's very convenient. It's right next to where I work, and it gets me in and out quickly. I come to the store at least 3 times a week.
They have the essentials. So things that you run out of quickly, you can just come in here and pick them up. I also can go online and make a shopping list, order it up, and just pick it up. I'd like to spend my time more cooking meals and spending time with my family so I can just run-in here, pick up a few things, and be on my way to cooking that meal and spending time at home. You know, I work with students at the college, and I get asked, well, you know, I'm not from here.
Where can I go? And I just tell them right up the street, there's a Target.
My name's Britney. I'm a 3rd year at UC Berkeley, and we're at my neighborhood Target store. What's most Berkeley about this store is probably the size and its location. Definitely, in accordance to campus, it's pretty conveniently located. With class schedules being so crazy and, like, random, sometimes I'll only have an hour, so it's really easy to just come in and go out back to class.
I love most Targets just because there's always that cheery bright red, but I definitely love the artwork on here. I think it's really, like, custom and different. I grew up with my mom, going shopping at Target. And now with this location downtown in Berkeley, I feel like Target.
On the 1,000 plus stores shipping today. Just as every store already serves as an order pickup location, by 2019, most stores will be shipping orders from the backroom. And because we're improving how we flow product across our network, which I'll talk about in a few minutes, each store will have even more of our assortment available to ship. You can see how this map gets really rich over the next year and into the next 3 years. We continue getting closer to the guests, shipping for more of our assets and improving the in store experience across the country.
We're also doing work in all stores to make it easier for guests to shop, no matter if their trip starts online or in store. Take order pickup, which after nearly 3 years, we still see growing rapidly. Guests chose to have nearly 50% more items picked up in store this year than last, and they love that we'll have it ready for them within an hour or 2. We're making it easier and faster by separating the pickup and return areas, and we're moving toward a future where we'll use technology to alert the team when guests arrive. We're also continuing to fold digital into the physical shopping experience.
Today, guests use Cartwheel, our digital savings app nearly 5,000,000 times every week. They use to plan their trips and shop the store. Later this year, combine Cartwheel and our Target app to make shopping at Target even more easier and convenient. Guests will be able to make their lists, find items in stores, take advantage of great offers and pay for their orders, all with a single app. And in our refresh stores, we'll test technology that gives the guests the ability to opt in and see what products around them are on sale with Cartwheel.
So it will be simple for them to find great value while checking things off their list. At the same time, we're making the shopping trip even more inspirational. For the past year or 2, we've been testing new visual merchandising strategies and watching how our guests respond. Now we're taking those learnings and cross merchandising even more product categories. We're rearranging floor pads and standing up more compelling displays to help guests imagine how products work together and fit into their own lives.
We're taking a similar approach to how we're featuring products on our site. So it's easier for guests to explore and find what they need, while discovering a few extra items along the way. In our stores, we know the human interaction plays a big role in the guest experience. It's why our talented store team is such an asset. Our expectation of store team leaders is a good example.
Gone are the days when we send a playbook from HQ and ask the teams to execute word for word. We're empowering and expecting store leaders to know their communities, know their guests and do what's right. Let me tell you about a store leader in Orange County, California named Carrie Kuper. She has a guest base that is very passionate about beer, not wine and not just the domestic big guys. Her guests love craft beer.
But instead of just stocking what our buyers in Minneapolis sent her way, she asked around, listened to our guests, shop the competition and selected an assortment with the buying team that reflected what her guests want. And guess what? Just like that Cyber Monday sale, give the guests what they want and they respond. And at Carrie's store, they responded big time. Her microbeater sales shot up 60%.
In fact, she saw a lift across her whole adult beverage business. As a result, we built a process at headquarters to capture those insights from the front lines, so our teams can work together to localize assortments across the country. Carrie is just one example of how we're driving a cultural shift across the company. And we're seeing what happens when we clear the way for the experts to do their jobs. But we're not asking our store leaders to act on gut alone.
We're giving store teams far more data, metrics and training to help make smart decisions. We're also giving the teams technology to improve a guest experience and save the sale. This summer, we're implementing a program where when a guest wants a different size or color, our team members will take care of everything. They'll be able to search our network's inventory, take payment from a mobile point of sale system and arrange home delivery right from the sales floor. We expect to offer this level of service in all stores by holiday.
Finally, we're simplifying operational tasks so our store teams can focus more of their energy on helping the guest. To make all of that work, we're leveraging the skills of our team members. We've always cross trained our team, so they can perform almost any task in the store. Now we're also standing up specialized teams like the crews that handle digital fulfillment or food and giving them more focused training, so they can use their expertise to best serve the guests. Improving the store experience is an enormous body of work, but it's no secret that investing in our stores is only part of the equation.
And you know that our supply chain has been a major focus for our team. This past year, we hired a lot of talent with deep expertise and set wheels in motion for a major revolution of how we operate. We've honed in on 2 points we have to fix. To put it bluntly, we are slow and we have too much inventory. And I can't tell you how painful it used to be to say that out loud.
But now I'm actually eager to share it because I'm so confident the work we're doing will position us to compete on a whole new level. Fundamentally, we're moving changing how we move product. For the last 50 years, our supply chain has moved big case packs of product, and we've done it slowly. In the future, we know we'll still have to move cases. But to replenish our stores faster and manage the growing digital demand, we have to start moving individual items too.
The concept is really pretty simple. When a store sells 1 bottle of a certain shampoo, we put one of those bottles on the next store truck within hours. It's replenishing the actual guest demand and doing it fast. Now someone not familiar with supply chains that might not seem like a big deal, but here's why it is. When we move with that much speed and precision, all product that comes into a store can go straight to the sales floor.
Nothing sticks around in the backroom. Out of stock goes down, safety stock goes down and our speed goes up, way up. Plus, it's exactly how we need to move product to fulfill an increasing number of individual target.com orders. Above all, we get faster and more reliable and the guest wins. Then we can dedicate that backroom space to more productive activities like storing online only product for order pickup or shipping digital orders.
And there's no extra product at one store when it could be used at another. I just talked about scaling our small format stores. This operating model is absolutely key to pulling that off. In those stores where backrooms are typically tight or almost non existent, we'll be better equipped to send product needed in real time instead of relying on backroom storage. Today, we have several pilots already underway and we'll start transitioning to this model this spring starting in the Northeast.
The opportunities these changes open up in terms of last mile delivery speed are really exciting. We'll ship faster and at a lower cost, improving guest satisfaction and digital profitability. It has the potential to give guests more options for how to shop and how to truly get it whenever they want it. I'm very encouraged by the work already underway and boy, what our team expects we'll do in the next few years. We've set out to completely transform how we deliver for our guests and I can't wait to share more as we make progress.
As we're investing in our stores and our supply chain, we're also undertaking an enormous effort to strengthen what our guests already love about us, our products. Target's assortment has always been the star of the show. It's why we hear about the guest who comes in for one thing and leaves with a full cart. We know our style categories are typically at the heart of those stories. Home and apparel deliver about $26,000,000,000 in sales or more than a third of our business and continue to grow significantly faster than the rest of our assortment.
But even with strong results, our team has seen the opportunity to do more. Take what we did with Cat and Jack, the kids apparel brand we launched last year. Our research told us we could capture even more of the market. So we retired 2 pretty successful brands and developed something new to reflect the needs of both parents and kids. Since it rolled out in July, Cat and Jack has consistently delivered double digit comp growth.
It's on track to become a $1,000,000,000 brand in its 1st year with the potential to be the largest kids brand in the U. S. It wasn't just that we saw a new opportunity, it was how we went after it. We took a holistic approach, making sure every touch point guests had with the brand, whether in store or online, was compelling, inspiring and easy to shop. While our stores featured product on mannequins and kids size fixtures, our site had a dedicated page that showcased Cat and Jack in a similar way as a brand with outfits, not just a list of products and made it easy to shop by item.
Both channels put the product front and center and our guests responded. Store traffic increased, digital conversion rates shot up, baskets grew. We saw strong sales across the business. In fact, the digital brand pages were so successful, it's how we present our products online going forward. We learned a lot about our guests, the potential in the market and how we could use our platforms together to drive growth.
And how many companies rolled out a new $1,000,000,000 brand last year? I don't have a clue what the answer to that is, but I know it's not many. And now we're looking to do more. When our new Chief Merchandising Officer, Mark Tritton came on board last summer, he challenged the team to take the learnings from Cat and Jack and go further. They've been looking at everything, all of our brands and seeing where we have a lot of value and where we don't.
They're talking to our guests to really understand what they want and matching that up with where Target has a unique opportunity to stand out. Now we're applying all of that in a really big way. In the next 2 years, we will introduce more than a dozen new brands that Target guests will find only at Target. We'll touch more than $10,000,000,000 of current volume with the expectation that will accelerate growth within our most differentiated and profitable categories. And of course, our marketing team will bring them all to life in a magical way that only Target does.
Mark can give you plenty more color during Q and A, but I'll say that we're confident we'll appeal to current guests and attract new ones. So much of what we offer will feel completely fresh and it will be grounded in what our guests expect from Target, while helping them discover new styles and trends we know they'll love. Our exclusive brands have always been a huge differentiator. They're part of Target's DNA. This investment shows our commitment to making sure what has always driven guests to Target like our great product and an incredible value will only keep getting better.
As you've seen, nothing we're doing is specific to a channel, stores are digital. Everything we're building is a combination of the best of each channel, working together to provide a wholly seamless experience for our guests. We're transforming stores to help support our digital growth. We're building our supply chain to better to enable better experience in store and online. And we're thinking about our assortment from every angle.
So guests are inspired no matter how they shop. And we recognize that given our current results, where we are today simply isn't good enough. And as we put in the work over the next few years, it's going to be a difficult journey. The investments we're making aren't simple and they aren't going to all pay off right away, but they're significant and they're ambitious because we know that being successful requires playing the long game and that's the game we fully expect to win.
John's last point is spot on. Our current performance is not where we need it to be. So I want to start today with a progress report on the last couple of years. That will provide important context for where we are today. We have made significant progress on many of our strategies.
Signature categories have grown much faster than our overall sales, consistently gaining market share. Target's digital performance has outpaced the industry, averaging 29% over the last 2 years. We've seen outstanding results in our new small formats, which generate much stronger sales productivity, healthy profit margins and return on investment. We've started investing to transform our supply chain. 2 years ago, fewer than 150 stores were shipping directly to guests.
Today, that's grown to more than 1,000 stores and counting. We've made changes to allow our team to focus on our core business in the United States with our decisions to exit Canada and sell our pharmacy business. And the team has done an outstanding job of controlling costs. We beat our goal to take out a combined $2,000,000,000 of SG and A and cost of goods these last 2 years. And when you look back at our bottom line results, it's been a pretty good couple of years.
In 2014, we earned an adjusted EPS of $4.22 It grew to $5.01 in 2016. That amounts to an average annual growth of 9%. Over that same time period, we returned nearly $10,000,000,000 to our shareholders through dividends and share repurchase. That's solid performance, better than many others have seen. Despite that progress, we haven't seen the growth we expected.
On average, our comp sales have grown less than 1% over the last 2 years. More importantly, instead of building momentum, we've been seeing a slowdown. Specifically, our comp sales and our traffic have moved from growth in 2015 to declines this last year. Given these results and the rapidly changing environment, we must evolve our business model faster. By investing more aggressively, we can create a growth engine that will drive consistent, sustainable and profitable growth and market share gains.
The good news, we're not starting from scratch. We've been investing in the right things, but it's clear we need to pick up the pace and that will affect our financial model. As always, our first priority is to invest in our business with a long view. As we look ahead, we have a big opportunity to grow share in a world where others will be scaling back. Today, you've heard in detail about the investments we're making to transform all aspects of our business, including our digital capabilities, small formats, existing stores, supply chain, exclusive brands and core capabilities like data and analytics.
To support these changes, we're planning to invest more than $2,000,000,000 of capital in 2017 and more than $7,000,000,000 over the next 3 years. In addition, we'll invest about $1,000,000,000 of our operating profits this year. This will position us for faster growth over time. Our investments will include enhancing store service. We know it's critically important to provide a distinctive service in a world where consumers have more choices than ever.
We'll also see continued cost pressure from the rapid shift to digital. We'll invest to develop and launch new brands with marketing support to make sure that they're top of mind for our consumers. And finally, we'll make gross margin investments to ensure we're always competitively priced everywhere and every day. Unlike the last couple of years, we don't expect the margin headwinds and tailwinds to balance out this year. As we all know, we could make changes to maintain our margins through this transition.
We could cut store service and cleanliness standards. We could pull back on marketing. We could stop investing in brands and cut back on their quality. And we could stop investing in our stores. Those changes would help our P and L in the short term, but they are absolutely the wrong long term decisions.
Of course, we'll continue to reduce costs on those non critical efforts, but the right path is to invest in lower margins. This will allow us to grow and gain market share in the future. Target is in a really unique position. We have a strong balance sheet and robust cash generation. Both provide us the flexibility to evolve our business model rapidly.
In addition to our assets, we are well positioned for this change. 1st, consider our team, which has always been our greatest asset. We have long focused on hiring, training and retaining a store team that can provide a welcoming experience for our guests. And our team is already well known for their guest service and fast checkout. So today, as we take our new store experience to a higher level, our team is ready and excited to do more.
We'll continue to give them new tools and empower them to manage their local businesses. Beyond our team, our unique assortment has always been an asset. It gives us the flexibility to present and curate all that our guests desire. And finally, consider our stores. They are more than 1800 strong and a key competitive advantage.
They're mostly off mall, they're very close to consumers and they universally generate cash. I want to pause here and talk about why our stores are so strong, especially at a time when others may not be so fortunate. We have long applied a rigorous process to decide where to build our stores, and we have an equally rigorous process to decide when it's time to close them. Every year, we conduct a close continue analysis on the entire store base individually for each location. As a result, we have closed hundreds of locations over time.
The key is discipline. It's the reason we have a very healthy portfolio of stores. Looking ahead, our stores will still be the center of our business, but their roles will evolve. Within our smart network, stores will fulfill many roles. In addition to serving as a place where guests can shop and return, they'll also be a digital hub.
They'll provide online order pickup and deliver directly to guests. And importantly, they'll continue to offer genuine human interaction and engage in their local communities. As we navigate this transition, we'll continue to apply a disciplined returns based approach to all of our investments. At the highest level, we're focused on sales growth with a relatively stable base of invested capital. We're focused on growing sales in all channels by transforming our assets, both our distribution centers and our stores.
In addition, we'll look for ways to streamline our asset base as our business evolves. For example, as we increase the speed of our supply chain, we have a significant opportunity to reduce inventory without hurting our in stocks. In the last two quarters, you've seen the earliest signs of this trend, but we have a lot of opportunity to take inventory out of our network. And finally, I want to emphasize that our priorities for capital deployment remain the same as they've been for many years. First, we invest in our business with a long term view.
2nd, we support our dividend. This year, we're on track to deliver our 46th straight year of annual dividend growth. And finally, we engage in share repurchase when we have excess cash beyond those first two uses. We'll manage our repurchase program within the limits of our credit rating. We may have some capacity during this transition period, but we won't be close to last year's pace given the changes to our financial model.
As I mentioned earlier, our strong balance sheet is providing valuable flexibility, especially during this key inflection point in our history. Looking ahead, maintaining this flexibility will be essential. Now let's turn briefly to our 2017 expectations, which were included in this morning's press release. At a high level, our guidance reflects a prudent view based on current trends and what we need to accomplish. Let's start with sales.
We are planning for a low single digit decline in comp sales this year. While this may not while this is not where we want to be, we believe it's prudent based on a couple of key factors. First, it reflects strong digital growth that has not fully offset declines in our stores, and it reflects the view that our investments will not have an immediate impact on our near term performance. As I've said many times, we stand ready to chase stronger comps when we have the opportunity. In the meantime, we will plan our business prudently.
On the EBIT line, this year, we're planning to generate about $1,000,000,000 less than last year. This reduction reflects investments in enhanced store service, the continued shift into digital, support to develop, launch and market new exclusive brands, gross margin investment to ensure we're competitively priced and additional DNA from investments in existing stores. Now I'll give you some insights on how this will play out in our P and L this year. About half of the $1,000,000,000 investment will be on the SG and A line. Approximately $400,000,000 will be on the gross margin line and the remaining pressure will be in D and A.
Obviously, D and A is a non cash expense, but this pressure will show up in the P and L. Altogether, we're planning for GAAP and adjusted EPS of $3.80 to $4.20 We know this is a meaningful departure from both our prior performance and expectations, but this change is essential to position our business for faster growth. Now let's turn briefly to our expectations for the Q1. In February, we faced a challenging and choppy environment. We saw some improving trends near the end of the month.
While that's encouraging, we believe it's prudent to plan for a challenging trends to continue for the rest of the quarter. As a result, we're planning for a low to mid single digit comp decline in the first quarter. This is the softest quarter comp that we're planning for the whole year. As a reminder, we're comping over our strongest quarter last year and our full year outlook includes the benefit of store remodels and brand launches. On the EBIT line, we're planning for a decline of about $400,000,000 from last year.
The majority of this decline will be on the gross margin line. Altogether, we're planning for both GAAP and adjusted EPS of $0.80 to $1 I know the magnitude of this change to our outlook is unexpected, but we must make these changes to position our business for the long term. Brian began the day by outlining the seismic shift we're seeing in the consumer and retail landscape. Our leadership team has spent a great deal of time studying what this shift means for Target. Because of that analysis, we are confident this is the right path forward.
We're fortunate to have tested, prepared and built a foundation over the last couple of years. Now it's time to accelerate the transformation of our business model. Our goal today has been to clearly show you where we're investing in that new model. We're building a smart network that's more agile and reliable than ever before, a network that will be equally capable of inspiring and fulfilling physical and digital shopping. We're investing in stores that will look different and function differently than they do today.
We're completely transforming our supply chain, becoming meaningfully faster, more efficient and more accurate. And finally, we're delivering an even stronger portfolio of exclusive brands. So now before I turn it back over to Brian, I want to spend a minute talking about what makes our approach different. We anticipate a lot of disruption in the retail landscape. We want to position ourselves to gain share as those changes occur.
We've seen a lot of stories this year. You've seen a lot of stories this year. Retailers are closing stores and closing businesses across the country. We are positioning ourselves to play offense. We're going after that share market by market, but it's going to be a little noisy in the near term.
So at a time when many others are shrinking, we are investing. We're investing in 2 pillars of growth, our stores as multipurpose assets within a smart network and our digital capabilities as we continue to gain share in e commerce. Unlike the past, we're not providing explicit guidance beyond this year. I understand you have a desire for us to provide detailed longer term guidance. However, given the amount of uncertainty we're facing, providing multiyear guidance would be a case of false precision.
And given the transition we're planning, we believe it's important to focus on the company we will become. With the investments we're making, we'll be best positioned to deliver positive in store comp sales and a rapid and profitable growing digital channel, stable to growing enterprise profit margins, continued strong cash flow and the ability to return capital to shareholders and superior ROIC over time. But let me be clear, this will be a multi phase, multi year journey. This year will be an investment phase. We'll move to lower margins to enable faster growth in the future.
Beyond this year, we'll continue into a transition phase. We'll invest capital to transform our supply chain, digital capabilities, new stores and existing stores. As we move past the transition, our new business and financial model will stabilize and will deliver sustainable, reliable growth over time. During the entire transition period, we will commit to transparency. Insights on our investments will serve as leading indicators of our future performance.
Digital growth and the role of stores in fulfilling that demand. Our pace of opening new stores with continued insight on their performance investments in existing stores and how those stores respond to those investments Insight on how we're reducing delivery times and removing inventory from our supply chain. And finally, timing of new brand launches and how those brands perform. Our company was founded over 100 years ago and the 1st Target store opened more than 50 years ago. We are investing to position this company for success over the next 50 years.
That's what we mean when we say we're taking the long view. Thank you.
Well, thank you, Kathy. So I know we've covered a lot of ground this morning, but I'd like to build on what Kathy just said. Target has been a great American retailer for more than 50 years, but our roots stretch back even further than that. As many of you know, our company started out as Dayton's Dry Goods, just around the turn of the last century. That business evolved into a prominent chain of department stores, which led to a string of retail firsts, including the 1st indoor shopping mall, the 1st discount mass retailer and later the acquisition of Mervyns and Marshall Field.
You know the story from there. Evolution is in our blood and out of every period of disruption, our company has always forged ahead into the next era. So when you think about what's in front of us, the seismic shift in consumer behavior that's disrupting our industry, We're doing what we've always done. We're taking the long view, investing to compete, investing to grow, and we have the financial strength and the resources to build a new company, one that's poised to lead, positioned to win in this next generation of retail. So look ahead 3 years from now.
We talked about what we'll deliver. New stores, new formats, more than a dozen new brands, a coast to coast smart network enabled by new digital capabilities. To our guests, the entire experience will look and feel like a completely new target. While many of our competitors are cutting costs and just trying to survive, we're doubling down. We know there will be meaningful opportunities to capture additional market share now and in the long term.
So we're aggressively deploying capital to expand our reach, reimagine our physical stores and transform our supply chain. We're investing in margin to accelerate and unlock even greater digital growth. We're investing in price to ensure we're competitive across our assortment every day, both online and in store. And we're investing in speed to move faster than we ever have before. This is the plan that will produce the Target of the future.
This is the plan that puts Target back in the path to profitable growth. This is the plan that will create shareholder value and deliver guest love and loyalty for many, many years to come. So I want to close by thanking you for joining us this morning. And now I'm going to invite John and Kathy as well as Mark Trenton, our Chief Merchant and Mike McNamara, our Chief Digital and Information Officer to join me on stage so we can spend time taking your questions. We've got lots of mics.
We've got lots of time. So we'll try to work our way around the room. If you could introduce yourselves this morning, I'd appreciate that. And we're happy to take your questions. So why don't we start right upfront?
Thanks. Good morning. Chris Horvers, JPMorgan. Thanks for having the meeting. Trying to dig a little bit into the gross margin pressure, understand in the Q1 you're going to have some pressure from markdowns and clearance.
But then over the balance of the year, some channel shift pressure as well as price investments. Can you talk about the latter? What are you expecting in terms of gross margin pressure from the digital and pricing pressures? Will pricing largely be a reset in 2017 and then we sort of neutralize from there? And is it your expectation that over time, the supply chain improvements ultimately stabilize the gross margin?
And is that an 2018 event? Yes.
Chris, let me talk about the pricing investments we're making. And I think as most of you know, coming out of the data breach, we invested heavily in promotions. As we go forward, we're going back to our roots and reestablishing our everyday low price commitment. So that's going to take some time. It's starting today.
We're going to make sure we reestablish our value with the guests. So there's an investment we have to make and we also recognize we have to continue to invest in digital to grow that channel, to continue to make sure we are accelerating market share. So you are going to see us invest in 2017. As John talked about, we expect greater efficiencies over time, 1 as we continue to optimize our digital performance, but importantly as we transform our supply chain. But in the short term, we have to compete, we have to invest to make sure we're delivering the value the guest is looking for.
We want to make sure we're taking market share both in store and online and we think those are 2 very important investments in the near term that provide long term benefits for the company.
Hi, it's Michael Lasser from UBS.
Thank you.
Thanks, Brian. I think the key question is we all appreciate that you don't want to provide long term guidance, but how long are you anticipating it's going to take for you to see a return on all the investments that you're making? Is it reasonable to expect that you're going to return to earnings growth in 2018, 2019? When should we expect that? Yes.
I'll go back to what Kathy talked about just a few minutes ago. We certainly view 2017 as a year of investment. In 2018, we'll continue to transition as these different initiatives begin to mature. As we get into 2019 beyond, we certainly expect stability and return to growth. So that's the model we're looking at.
We can't lay it out for you quarter by quarter. We want to make sure we're properly investing and accelerating these initiatives. And if there's a message I want everyone to walk away with today, these aren't new initiatives. We've been working on these for several years. Now is the time for us to go faster.
And this is about accelerating at the right pace for our business. But whether it's our digital channel, the work John talked about in supply chain, the acceleration of remodeling our existing stores and reimagining that experience or opening up these new smaller formats, we better step on the accelerator. And as they mature, we're going to return to growth, we're going to capture market share and we're certainly going to see the benefits that our shareholders are looking for.
Craig Johnson, Custom Growth Partners. Brian, I understand the importance and necessity of the reset you talked about doing here today. I want to look forward to how do you get back to growth and one pillar of growth, of course, is traffic growth. Home market of all great retailers is consistent traffic growth. And if you showed 2 of them earlier Costco and DJX, it applies to Wegmans and Home Depot.
Question is, could you get more granular on how you're going to actually rebuild share of trip missions
as a
way of getting share of traffic now?
Craig, it's a great question and it's embedded in everything we've talked about today. So the reinvestment in our stores, reimagining over the next few years, hundreds and hundreds of stores. We certainly learned in our tests in both Los Angeles and as we've remodeled stores in Texas that as we bring a new experience, that drives traffic to our stores. As Mark and his team continue to roll out these new proprietary brands that are unique to Target that drives traffic to both our stores and our site and we've seen that with Cat and Jack, a $1,000,000,000 brand in year 1 on its way to being the number one kids brand in America. So as we continue to elevate brands, those drive traffic to both our stores and our site.
As we move into these new urban neighborhoods, it's driving foot traffic every single day. So as we think about how this smart network comes together, brands play an important role, that in store experience is critically important, being in the right neighborhoods, but then we also know from a digital standpoint, more and more our guests are ordering online and conveniently coming to our stores to pick up that order. That allows us to really make sure that once they're in our store, they continue to shop. So all of these elements are about driving traffic to our stores and more visits to our site. And as they mature, that's certainly going to be one of the key metrics that we'll all be tracking.
Robbie Ohmes at Bank of America Merrill Lynch. As a follow-up to that question, can we get you guys to talk a little bit more about category outlooks? So how you're thinking about price investment in terms of food and consumables versus apparel, electronics, etcetera? And also for the new brands, maybe some more insight what categories you're thinking about launching some of these 12 new brands? And then just a quick for Kathy, I guess, I might have missed it, I didn't understand.
Are you you've been disciplined about store closings, but is there a change in your pace of store closings? Thanks.
Good. So let me start with price, let Mark talk about brands and then Kathy can talk about our real estate portfolio. And I think you answered the question for us, as we referred to. We've got to make sure that we move from a promotional cadence back to our traditional everyday low price and great value every time the guest shops in those core personal care, household essential and food categories. We'll certainly make sure we're revisiting price across the box, but it certainly starts with making sure we're priced right on those trip driving items that our guests depend on target for every day.
Mark, why don't you talk about some of the brand work?
Yes. As we roll out the new brand work, we've been we're looking at guest insights about what brands and what spaces we should play in. But more importantly, what is the sweet spot on pricing for regular everyday pricing? So as we reset these brands, we're going to be defining great value every day for our guests as we're introducing every niche in the business.
Robbie, I'll quickly address store portfolio. As we said, we've had a very disciplined process forever. The team has done a great job. And so our pace doesn't change. We've been closing about 10 to 15 stores a year.
That's been consistent year in and year out. We'll continue to do that, but that's just normal course for us. We look at every store every year and say, does it make sense to keep open? And today, the answer is yes, universally generate positive cash.
Yes. Kathy, on the storefront, just to close that out. And I know we talked about it during our prepared remarks, but our store portfolio is not mall based. We're in some of the centers where most of the retailers are trying to migrate to. So we're very fortunate that over time, we built 1800 stores that are effectively located.
They're in the right neighborhoods. They're not off remotely on interstates. They're not tied to dying malls. So we have an obligation to revitalize some of those stores and re image those stores. But one of the things that we're most confident about is we have an exceptional store portfolio.
So as we invest, as we bring those stores up to the expectation our guest has from Target, we expect those to drive traffic and continue to flourish in the years to come.
Hi, yes. Matt McClintock from Barclays. So clearly the story today is about investment, right? You need to make substantial investments. And as I look back at the past 2 years, you've fallen shy of your capital plan by a significant amount, right?
So as I look forward, 1, can you help me understand where the shortfall to the capital plan was this past year? 2, would you attribute some of the weakness today that you're seeing to some of the lack of investment or shortfall to your prior capital plans? And then 3, is the $2,000,000,000 enough for 2017 given that it falls to the low end of your prior long term guide of $2,000,000,000 to 2,500,000,000 dollars Thanks.
Yes. Matt, I'd start out by talking about the last couple of years as being a time of very disciplined capital allocation. We've taken a very surgical approach to some of these initiatives. We remodeled 25 stores in Los Angeles. We've been testing and learning and iterating, improving the expectation that the guest has, making sure we deliver against that.
Now that we've gotten the feedback, we're ready to accelerate. Don talked about we've opened up 32 small formats, not 300. We study each one of those very carefully to make sure we understood how to customize them for local neighborhoods. Now that we understand the expectation, we're ready to accelerate. From a capital standpoint, we've actually benefited from the fact that Mike's taken a very disciplined approach to setting priorities within technology.
And we've seen phenomenal improvement in our platforms, our capabilities at a lower cost. So our approach to capital has been very disciplined. We've been testing and validating and learning. Now that the learning is complete, we're ready to accelerate those investments. But we have been very disciplined.
John talked about supply chain. We know the changes that we need to make, but we've been very surgical, very disciplined in putting together that playbook. Now that it's in place, we'll begin to accelerate. So from a capital standpoint, we'll continue to make sure we're very thorough. We test and validate, but once we've completed the learning, we'll be ready to accelerate.
And that's what you're seeing as we think about the next 3 years.
Peter Benedict of Robert Baird. I was hoping you could maybe speak a little bit more detail about your view of grocery, that side of the store. What how is that going to look in the reimagine store? And then, Kathy, maybe a little view as to how much it costs to do the three models and
how long it takes? Thanks. Yes. Why don't I start and I'll let Mark talk about some of the progress we've seen on grocery. And while we didn't spend a lot of time on it today, I want to make sure it's very clear, we're very focused on improving our grocery performance, But we haven't just been standing still.
We've made significant progress in procurement, in supply chain, in making sure we've improved our assortment, in making sure in those test stores in Los Angeles and Dallas, we understand the changes that need to be made in the in store experience. We're going to follow it up immediately with the right investment in pricing to make sure we're competitively priced every day in those key categories. So we've got more work to do. We're certainly not satisfied with where we are, but we have been making some progress and there's some bright spots, Mark, that I think you can talk to.
Yes. Just looking at the format, fresh produce is a really good example where we've changed our supply chain or assortment and a focus on quality and value. So investing there has really made a difference that the guest has really perceived and responded to with great growth in key categories. So here we've invested in fresh and we've gone from an organization that used to deliver multi times a week to every single day, increasing that freshness and quality, and guests are responding. Some of the tests that Brian talked about in L.
A. And Dallas have really paid dividends for us. And one great example of that is our adult beverage business, where we've seen great growth in 2016. And we're going to amplify that growth and accelerate in 2017. This is a business that for us was our number one growth category throughout all target, and we see an upside of $1,000,000,000 business here that we're fast tracking on in 2017.
Joe Feldman, Telsey Advisory Group. I wanted to
follow-up on that. Can you talk
a little bit on the merchandising side, areas of the store that may be expanding or contracting? And then a little more specifically about those dozen brands that you're going to be adding in, what categories would those be in? What are any preview you can give us and how to think about that?
Mark? Yes. So the key focus of the brand growth is really in what we talked about with John and our key strength areas of apparel, accessories, footwear and home. So these are high margin and high strength areas for us. And we believe that Target has the right DNA on exclusivity and differentiation.
Our guests love our brands and have loved them. But we've been a little slow here in terms of the changing face of the guest. And our guest insight showed that we could sharpen that and bring new ideas. Great proof of concept in 2016 with the launch of Who What Wear, Pillow Fort and, of course, Cat and Jack that showed us where we replaced our strengths with a new focus, we could create double digit comps and guest love and trips for our store. So we've taken key areas across men's, women's, home and kids and are going to amplify our office there and redefine.
In terms of overall space, we're just utilizing our existing space and really refreshing that. So one of the things we're excited about in 2017 is this combination of new brands, capital investment in the space for those brands, but also the addition of extra resources like visual merchandising. They're really going to create a new experience for the guests at store and create real excitement.
Greg?
Mark Miller with Crystal Rock Capital. You talked earlier about making price investments across essentials. I wanted to ask what do you think is the risk that you've taken too much margin on exclusive items? UPT has come down, but average ticket has gone up with price per item. So I thought also it might be helpful if you could share market research on the customer's perception of value on exclusives now versus several years ago?
Thanks.
Yes. Why don't I start? I think the proof is in the results we've delivered. Outstanding results as we've talked about with the launch of Pillow Fort, the same thing has been very true with Cat and Jack. So I think this is an example where we've gotten the value equation right.
Great quality, on trend, at a great value and the guest response has been terrific. So that's the same approach Mark is going to take with each one of those new brands, making sure we combine great quality items that are on trend for the consumer with the right value that drives strips, but also make sure the guest recognizes they're getting great value from Target. So coming back to our brand promise, we expect more and pay less. Those elements have to work hand in hand with our new brands going forward.
Hi. Kate McShane from Citi Investment Research. I have 2 unrelated questions today, one a short term question, one a longer term question. With regards to your guidance for the year, I'm wondering how much in terms of your competitor door closure are in your assumptions for guidance? And second, on the longer term question for supply chain, just curious, it was a year ago that you walked us through some of the changes in your supply chain.
I'm just wondering how much the game has changed since the last time we have heard about that strategy and how you're approaching the last mile?
John, do you
want to start with supply chain and we'll finish up with guidance? Sure.
I think the past year we spent doing really 2 things in supply chain. One was just optimizing what we do today to improve out of stocks in store, which have been a chronic problem for us. They have improved dramatically. They're not where they need to be, but they have improved. The second thing we focused on is right to the heart of your question, which is how do we optimize the entirety of our supply chain, go back and relook at everything to 1, take work out of the store and 2, be much more efficient in how we deliver and especially on the last mile.
We spent the last couple of years expanding our ship from store capability. We have believed for a long time that is the single best advantage we have in supply chain is our store network. It puts us right next to the guest. And what we're working on today is how we move inventory more efficiently and more quickly in each is because that is what is required for direct to guest out to the stores and then from the store directly to the guest and do that quickly. You'll see us this year, as I said, start to make those changes in the Northeast.
Several pilots are already underway that have been significantly improved our speed to guest. And as I said, we'll as Kathy said, we'll continue to come back and report on how we're doing. But that is the heart of what we're doing. That becomes the basis for improving everything Mike can do is giving him flexibility to put services on top and to deliver at whatever speed the guest wants. In a store like Trebecca, that could be today.
Hey, I came in, picked up my 5 things. I'm going to go run some errands with the kids, deliver this to my house in 3 hours. It could also mean, hey, bring this to my house in 10 days, this patio set, bring it to the back of my house, set it up and de trash it and take the garbage away. So it's really about flexibility and speed and allowing the guests to choose how they want to interact with us. And that's what we're building the platform
of our supply chain around. Kathy, why don't I start by talking about the competitive landscape and let Kathy talk about guidance. But to your point, we certainly see over the next few years significant market share opportunities as we see the contraction in our competitive store base. And that's going to be particularly true in the apparel and home spaces where we're strongest. But we also recognize as you do, as many retailers are closing stores, if not exiting the business, the short term implication is massive promotional discounts, which takes consumers out of the marketplace for a period of time.
So over the long haul, this is a growth story we're putting together. We think we're going to see significant market share opportunities across a number of categories. To capture that, we need to make sure we've got the right in store experience and a very strong and easy digital experience for that guest. But in the near term, you're going to see deep discounting. You're going to see liquidation sales, which takes prices down and takes consumer trips out of the marketplace.
But over time, we see significant market share opportunities.
Yes. The only thing I'll add on to that, because that's where I was going to go to is, we are absolutely investing to be able to play offense. We see this as a huge opportunity for Target when you think about the playing field that's going to be available. And so we are investing to play offense. But I don't anticipate and we don't anticipate that to be demonstrably changing this year.
This year is an investment year for us as we set ourselves up for that great success to take the share over the next multiple years. There's going to be a ton of disruption in the space.
Let me hit Greg up.
Great. Dan Bindow with Jefferies. I had a few questions. First, there's been a few questions on food today. I am curious, as you think about the role of food, that your competitors has been used as a traffic driver.
Today, we're not really hearing that from you. We're hearing more about remodels and brands outside of food. Can you just talk a little bit about why you think food shouldn't be the traffic driver for you? Why you shouldn't be reallocating space away from diet categories to expand the food assortment? And my second question is, can you make money online longer term and why doesn't a marketplace make sense for you as a particularly as a source of fee income to offset maybe some
of the pressure in your own business? So when I start by talking about food, let Mark add some additional color and then give Mike a chance to talk about our digital approach going forward. And one of the things that we've talked about over the last year as it pertains to Target's food and beverage offering is the recognition that we don't have a full service grocery experience. We don't have meat and seafood counters. We don't have deli counters.
We don't provide a full assortment of experiences and services that many of our full line competitors do. But we can offer a great self-service convenient experience. And that starts with the right quality, the right assortment, the right in store experience, great value. We've got to make sure we're supplying those products to our guests every single day to make sure the freshness is there. So we're embracing who we are and we want to make sure that the guests knows while they're shopping at Target, there's no compromise.
We've got to build trust. We've got to make sure that while they're there shopping for their baby, picking up a toy for a Saturday night birthday party, picking up something new to wear for dinner that night, they have confidence in the selection and breadth of food products we offer. So we're being true to who we are and we're not a full service grocer. We don't have electricity ovens in our stores, but we do have the right allocation of space and selection to compete and be that convenient alternative in food. We're going to build on that going forward.
We're very pleased with the response we've seen in Los Angeles and Dallas where we enhance that experience, where we improve the assortment. The reaction as Mark talked about to categories like craft beer and wine that fit in very well with the target guests. So we've got to strengthen that offering, make sure we've got great quality, the right assortment, that we've got the right experience in store and that we provide the right value the guest is looking for. So we'll continue to build off of that going forward and make sure that while our guests are shopping Target, they're also shopping our food and beverage offering.
Yes, I think our space is set. We're not talking about flipping or divesting or investing more space. It's how we utilize the space more definitively. And I think that what we've learned in these test markets is the role of fresh and convenience in creating trips and creating guest loyalty has been very powerful. So reformatting the space and really curating the assortment is more of what we're focused on rather than wholesale changes to macro space.
Mike, why don't you talk about where we are with digital? We spent very little time talking about our performance in 2016. We felt great about how we exited the year. Comps up 34%, making really good progress. Mike, we've doubled the business in the last couple of years.
So why don't you talk about where we are and where we're going?
Look, I think particularly in the last year, the focus has been on guest experience and making a flawless, a great guest experience. And while some of those investments may not be obvious, they have paid dividends. We grew the business at almost twice the rate of the market last year. John talked about earlier how we expanded our ship from store capability, which has been really, really important to us. We shipped about 1,000,000 parcels to our guests in the 2 days following and following Cyber Monday.
And that's really important because that is our cheapest route to the guests at home is shipping from our stores. And as we can expand that model, we can be closer to our guests physically and in time and we have the lead time during the holiday period to guests as well. So all of those investments have improved the guest experience. We've almost doubled our guest satisfaction rating over the course of the year whilst we grew the business at twice the rate of the market. And we see that again going into this year.
So there will be a relentless focus on the guest experience going forward. All of the work that John and his team are doing to reconfigure our supply chain will give us a lead time advantage and a cost advantage as we deliver more and more parcels to our guests' doors. The work that Mark is doing on assortment and creating exclusive product, exclusive brands for Target that isn't available anywhere else will be vital to our online merchandising going forward. We will always look at other ways maybe of how we would expand our assortment online. But right now, we've got our sites fairly firmly focused on how we can get to guests quicker, how we can execute flawlessly and how we can bring exclusive branded product to our guests.
Greg upfront? Greg.
Good morning. This is Brian Cameron, Dodge and Cox. Thank you for your presentation this morning. With all the seismic shifts that are going on in retail as you outlined, I'm guessing you considered other strategic alternatives to the one you outlined this morning. What were some of those alternatives?
And why is the one you outlined you think the best for the company going forward?
Brian, we spent a lot of time as a leadership team looking at different alternatives. There was only one path forward and that's the path we've chosen. We've got to invest to grow. We've got to reimagine our stores. We've got to enter new neighborhoods as we're doing with these small formats.
We've got to transform our supply chain. We have to build out the digital capabilities required in this environment. We have to continue to elevate our proprietary brands. And I think most importantly, we just have to embrace the realities of this new era of retailing and make sure that we also embrace the way consumers are shopping today. So we certainly debated were there other options.
Every time we came to the table, there was only one conclusion and it's the path we've chosen to follow. We think this is the right path for our company, the right path for our shareholders and ultimately, it's a path back to growth and an expansion of market share. So we've done our homework. We've looked at this from every different angle. This was the path we kept coming back to.
It's the right path for the company today. It will be the right path for the company 10 years from now.
It's Greg Malek with Evercore ISI. I have three questions. I'll make them quick into one. Kathy, does the guidance for this year assume that comps turn positive by the Q4? 2nd is on CapEx.
When we look at that $7,000,000,000 budget over the next 3 years, if you could break that down into existing stores, new stores, supply chain to give us some sense of where the money is actually going? And then lastly, and maybe I don't know who this is for, but for everyone. I guess, Brian, what will you be watching to know that this is working, so that basically we want to double down or not or go the other way towards the end of the year? And specifically, there was an interesting comment, I can't remember who made it, that our cheapest way to fulfill is through the store. I'd love to just hear that sort of shocks me, given what we're seeing Amazon do and others.
So just why is that true for Target and maybe not true for some of the others?
Greg, why don't I start with the metrics, the things that we're going to be watching closest. And it's going to come back to we're going to watch the guest. How does the guest respond when we re imagine a store? How do they respond when we move into new neighborhoods? How do they respond to our new digital offerings?
How do they respond as we roll out new brands? So ultimately, that guest satisfaction and that guest vote is the most important one. And when they're in our stores more frequently and visiting our site more frequently and shopping with Target versus other retailers, we know we're winning. But we're going to clearly monitor the guest reaction as we remodel these next 100 stores in 2017. And we continue to accelerate with another 30 small formats.
And as Mark introduces new brands throughout 2017 and Mike enhances our digital offering, it's going to come back to the guest reaction. And we're fighting for footsteps, we're fighting for clicks online and we're fighting for a share of mind. So for this to be a growth story, it is all about gaining market share and that starts with building greater trust, greater loyalty with our guests. So we'll be watching that each and every day across these initiatives we've played out today.
Yes. So Brian, maybe I can address the other two questions, Greg. This is a multi phase, multi year journey. And so and we try to make sure we set that expectation. We are recognizing that the environment is going to be disruptive.
And we've got a ton of work still to do, although we're not starting from scratch. We're going to accelerate that pace and that investment. And so we are not and we guided that in our guidance, planning for anything but low single digit negative declines this year for the and that's we said, it's an investment year as we move into transition and then we'll get into stability where we can sustainably, consistently drive profitable growth and market share gains. And so I want to make sure we do set that expectation appropriately. On your question with regards to how the capital allocation is being spent over the $7,000,000,000 investment over the next 3 years, it's really in the 3 areas that Brian just talked about, the 3 big areas, the biggest ones being obviously as we reimagine our stores, they will still be central to our story.
Their roles will evolve, but there will be significant investments there as well as the new stores, supply chain and digital. And that's exactly where you would expect us to be spending that money.
Mike, why don't we come back to the shipping question?
Yes. I mean, the reality is that in a digital business, one of your biggest costs biggest marginal cost is transportation. And it is cheaper for us to drive or to deliver from our stores, which are, as you said, about 10 miles from 75 percent of the population. So that last leg being very shorter makes it our cheapest option. The marginal cost of us getting product to the stores on the back of our existing network that already to the distribution centers already out there is very, very low for us indeed.
So the additional costs in that last mile is very low. We also have, of course, order pickup, which is probably our most economic fulfillment channel.
Why don't we come up from Oliver, you've been very patient waiting on your arm. Why don't we see if we can get him a microphone?
Thank you very much. Oliver Chen Cowen and Company. I had a question related to that topic of fill in versus stock up tactically in terms of what you're thinking about the future of fill in and the opportunity there. And longer term, as you do your consumer insights on millennials and Generation Z, what do you think the 5 year story is for reimagining the store as you think about what the newest customers really want to see with disruption and transformation? And finally, on the topic of big data and data sciences, how does that interplay with how we should think about the model over the longer term?
And what does that mean for what consumers want versus where you can deliver data science, whether it be supply chain, omnichannel or predictive analytics, giving people something they don't even know they want? Thank you. Yes.
All right. Oliver, let's try to unpack those questions. Let me start with the last one. As we think about the role of data science and analytics. And I made the comment that 3 years ago, this was a nascent capability for us.
It's now quickly become one of the strengths of the company. And we're applying that across all of our various functions. It's helping Mark and his merchant team make better choices. It's certainly enabling some of the work that John's leading from a supply chain standpoint. It's influencing how we lead and manage our stores.
And Mike can talk about the important role it plays as we think about digital and the personalization of our communication. So data science is going to play an important role across all of our functions going forward to make the company focused on the right decisions, smarter decisions, more personalized decisions. And Mike, why don't you talk about the role that it's played just recently as we think about digital and how we're interfacing with the guest? Well, I
think as Brian says, it's an important it's a very important growing area for us. Out in our data sciences team out in Sunnyvale, we have over 40 PhDs who are doing nothing but thinking up of cleverer ways to how we tune our supply chain and how we personalize the offer to our guests, particularly online. One recent improvement they've made is on some of the bottom recommendations that we give on our homepage. And we've seen an eightfold improvement on conversion rate on that. So we do know that as you make that experience more relevant to the guests that we will improve our sales online.
We'll improve our conversion rates. And that's just one example. I've seen a lot of examples in John's area around how we are improving sales forecasting and our ordering algorithms, which has helped the flow of stock all the way through our supply chain. Robert, let me try to
come back to your question around the consumer trends, the role of millennial, how that takes shape over the next 3 to 5 years. I think as we look at it today, I'll start with the investment we're making in our stores. And as we've looked at the outlook, as you've done the math, while we expect this continued accelerated shift to digital, Stores are still going to be very important. And pick the number 3 years from now. The stores represent 85% or 80% or 75% of the business.
I don't know. But even if there's 75% of the business 3 to 5 years from now, there's still the dominant portion. And what we know every time we talk to the consumer, every time we talk to the guest, they crave experience. If they're going to shop a physical store, they want it to be a great experience. So, we've seen the reaction to the changes we've made with visual merchandising.
Some of the things that Mark and his team are bringing to life every day in our stores, in our apparel and home categories. We've got to make sure it's a great experience. If they're using our stores as a smart pickup point, we need to make sure when they come to our stores, they're greeted by phenomenal team members who can quickly find their order and invite them to shop more often. So we've got to make sure that experience is critically important in our stores. We know going forward that millennial consumer that we serve, they're going to be digitally connected and their shopping experience is likely always going to start with that digital device.
Then they'll choose whether they want it delivered to their front door, they want to pick it up or they just want to make sure they know where the products are placed inside of that Target store in their neighborhood. So we've got to embrace the way consumers are shopping, but we recognize when they come to a physical store, they expect a great experience. When they shop online, they want it to be really easy. When they come to pick up a product at 1 of our 1800 stores, they want to make sure the product is there. We've got the right items and we invite them to enjoy the convenience that we did the shopping for them.
Now they can take the next 20 minutes and explore the store and discover and enjoy the merchandise that we have to offer. So physical stores will continue to be important, but we've got to reimagine that store experience. Today's millennial shopper doesn't enjoy shopping one of our tired stores that hasn't been touched in 10 years, But they love the re imagined stores and they give us that feedback as we remodeled stores in Los Angeles and we've re imagined stores in Dallas or as we open up new flex formats. The feedback we're receiving is sensational. And they use those Flex formats, those smaller stores as places to fill in, but they're filling in 2, 3 times a week.
So we're looking at it very carefully. But we know stores will be very important, but it's going to be part of our smart network, where we combine the digital experience, the store experience as one and make it really easy for the guests to connect with Target anytime they want, any way they want in their local neighborhoods and towns.
Brandon Fletcher with Bernstein. We see your competitive advantages assortment and service. So when you talk about new brands, we love it. When you talk about service online and integrated ordering, matching online, awesome. Doing the picking from DCs for each is genius, and I think only you and Home Depot are close there.
The only place we get nervous is when you say things about price and convenience. I've sat across the away from many CEOs who were desperately trying to drive traffic with price investments when they were not the low cost operator. And it just doesn't usually work. And if you're seeing death in department stores and retailers and subsco grocers where you guys are already way better on price, are you really sure you need to invest that heavily? And then secondly is, with the rollouts to new project touches in stores, will folks with disconfirming evidence have as much access to leadership as those with confirming evidence?
You guys been extremely disciplined in the way you did L. A. 25, but it's hard to get right. So those are our 2 questions.
Thanks guys.
So let's go back to pricing and let me make sure that we're really clear about what we're doing and why. And we spent a lot of time looking at the changes that we had made following the breach. And we were very promotional and that promotional intensity has actually continued. As we go into 2017, you're going to see us get back to our roots, get back to establishing everyday low pricing in those essential categories. There'll be a transition period, but it's really going back to what's always worked for us in the past and moving away from that promotional intensity, the reliance on big promotions to making sure we give our guests the confidence and trust that every day they shop in our stores for those core essential items, they're getting a great value.
So it's a transition. There's an investment involved in that, but it's really getting back to what's made us great going in the past and really making sure that's part of what we bring going forward. So, we'll continue to be very disciplined. As we talked about the question about capital allocation, we're still going to be a company that will continue to innovate. Innovation is very important and innovation is alive and well at Target.
But we're going to make sure we test, we learn, we validate and the innovation has to benefit our core enterprise. It has to translate to driving more traffic to our stores, more trips to our site, greater guest loyalty and engagement. So innovation will be an important part of our future. We'll do it as we've done in the past in a very disciplined way. When things don't work, we'll shut them down.
When we need to iterate, we'll continue to iterate and learn. And when we validated the model, we'll step on the accelerator as we are right now and we'll move forward quickly. I guess we've got time for one only last question. Let me go over here.
Scott? Scott Mushkin from Wolfe Research. So I just wanted to ask a couple of questions. One is just a clarification. The cost of the remodels,
I don't think we actually got
that number and I was wondering if we could get. I was hoping for an update on store execution specifically in stock. I know that was a big focus. And then the final question would be around price investments. You have 2 large competitors driving down price, most notably Walmart, but also Amazon is doing a lot of work with their subscribe and save and those prices are very low.
So what gives you the confidence that it's 1 and done here as one of your largest competitors on a multiyear price lowering campaign? Thanks.
John, you want to start with stores, And I'll come back and talk about pricing.
Yes. Just to check off really quick, cost of a remodel for a prototype, what we call a P store, dollars 5,000,000 $5,500,000 a little less for lower volume stores, a little more for higher volume stores, Super Target, what do you think, Kathy, about double? Yes.
No, a little less. A little less
than double? Store execution, I'd say 2 things about. 1, on out of stocks, made a lot of progress. When we talked about it last year, they had improved by about 40% last year, almost another 15% improvement. We've seen significant improvement in doing what we do today.
The next leap in improvements in our stocks in our stores will come from fundamentally changing the supply chain, which is what we talked about today. And so that's on course that we'll keep working on and we'll update you as
we go forward, I guess. And Scott, I'll finish by talking less about price and a lot more about value. We know we have to be competitively priced every day on those core essentials, but we win when we deliver compelling value, which means a great in store experience, which means new exciting brands, which means surrounding the guests with great team members, which means a great online experience that's easy and friction free. So it can't be just about price. It has to be about value.
And value is the combination of all the things we do and historically have done so well. So we've got to make sure we surround the guests with a great in store experience. The reaction we've seen as we brought visual merchandise in life in our stores has been fantastic. We've got to continue to build compelling brands that deliver great value for the guests. We've got to surround them with a great experience, whether they're picking up an item or checking out in our stores.
And that's got to translate to how we interface with the guests online. So value is critically important, and we think we're positioned in a way that's unique in the industry. With our assortment, our in store experience, our multi category portfolio, the capabilities we've now built online and the changes we're making in store, that's what gives us so much confidence that we're on the path back to growth that it will take time, but there's going to be significant market share opportunities in front of us. And 3 years from now, when we've reimagined stores and we're in new neighborhoods and we've rolled out new brands and we've got a great new supply chain capability to complement what we've done from a digital standpoint, we'll be sitting here talking about the new target, a growth company that's captured market share in this new era of retailing. So, I appreciate your time and your patience today.
Thanks for joining us and we look forward to talking to you in the future. So, thank you.