Tuniu Corporation (TOUR)
NASDAQ: TOUR · Real-Time Price · USD
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May 8, 2026, 4:00 PM EDT - Market closed
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Earnings Call: Q1 2023

Jun 9, 2023

Operator

Hello. Thank you for standing by for Tuniu's 2023 First Quarter Earnings Conference Call. At this time, all participants are in listen-only mode. After management's prepared remarks, there will be a question and answer session. Today's conference is being recorded. If you have any objections, you may disconnect at this time. I would now like to turn the meeting over to your host for today's conference call, Director of Investor Relations, Mary.

Mary Chen
Director of Investor Relations, Tuniu

Thank you. Welcome to our 2023 First Quarter Earnings Conference Call. Joining me on the call today are Donald Yu, Tuniu's Founder, Chairman, and Chief Executive Officer, and Anqiang Chen, Tuniu's Financial Controller. For today's agenda, management will discuss business updates, operation highlights, and financial performance for the first quarter of 2023. Before we continue, I refer you to our safe harbor statement in the earnings press release, which applies to this call, as we will make forward-looking statements. This call includes discussions of certain non-GAAP financial measures. Please refer to our earnings release, which contains a reconciliation of non-GAAP measures to the most directly comparable GAAP measures. Please note that unless otherwise stated, all figures mentioned during this conference call are in RMB. I would now like to turn the call over to our Founder, Chairman, and Chief Executive Officer, Donald Yu.

Donald Yu
Founder, Chairman, and CEO, Tuniu

Thank you, Mary. Good day, everyone. Welcome to our First Quarter 2023 Earnings Conference Call. We are pleased to see that 2023 has kicked off with a robust recovery in China's travel industry and a solid first quarter of positive growth for Tuniu. Our net revenues grew 52% year-over-year for the quarter, with revenues from package tours growing 179% year-over-year. Total travel GMV maintained a triple-digit growth year-over-year during both April and May. In the first quarter, the improvement in the external environment was accompanied by the release of consumers' pent-up demand for travel. Beyond the business travel and the family visits, the number of leisure and vacation trips increased significantly. During this year's Labor Day holiday, we saw a threefold growth in our number of trips compared to the previous year.

Building on the strong beginning of to the year, we plan to capitalize on the collective capabilities of both upstream and downstream sectors to expedite our business recovery. Additionally, we will continue to enhance internal operations through digitalization, aiming to continuously enhance efficiency. In terms of our products, we firmly believe that excellent products serve as a competitive advantage for Tuniu, and we are committed to the development of our in-house products. For example, our Niu Tour products, which target at the mid-to-high-end market, employ a direct procurement strategy that ensures higher than average standards for accommodations and dining. We also closely monitor factors that may impact the customer experience, allowing us to design products that stand out in the market. As a result, we have gained a favorable reputation among customers for high quality experiences and services.

Niu tour products are not only favored by Tuniu members, but are also popular across channels such as live streaming shows and offline stores by both customers and our valued partners. While we collaborate with a wide range of suppliers to diversify product offerings and destinations, we always maintain strict supplier selection criteria to ensure that our customers receive products of the utmost quality. We are also actively pursuing opportunities in the upstream segment of the industry chain and implementing an asset-light model to operate our own B&Bs. Our third self-operated B&B successfully commenced operations in Nanjing during the first quarter. During the peak of this Labor Day holiday, both of our B&Bs that were opened during the preceding years were fully booked, while our newly opened B&B also achieved an impressive occupancy rate exceeding 70%.

Recognizing the integral role of hotels in the destination services, we are committed to further promoting our self-operated B&Bs at a constant and a measured pace. Regarding our sales channels, we have successfully built a comprehensive sales network encompassing various dimensions. This includes direct sales and distribution channels, both online and offline. The cater to the needs of both private and corporate customers. In line with the changes in consumption habits post the pandemic, we have also incorporated emerging channels such as live streaming shows and social marketing tools to better introduce our products to customers. For over a decade, Tuniu has maintained a dedicated team of experienced travel advisors to offer comprehensive assistance throughout the entire booking process, including travel planning, consultation, and order placement.

In 2020, we initiated a strategic push to integrate automation technology into our sales operations, thereby streamlining certain simple and repetitive tasks through machine-based solutions. This initiative has significantly enhanced the efficiency of our travel advisor team. In the first quarter, as our business rebounded, we witnessed a substantial increase in inquiries and orders. In addition to our team of professional travel advisors, we also have a loyalty program that ensures that enables us to provide our members with a more personalized and exclusive customer service experience. Thanks to the dedicated efforts of our membership team, we have successfully cultivated a large base of loyal users who have played a significant role in boosting our transaction volume upon the resumption of travel activities.

In the first five months of this year, we achieved a record-breaking monthly sales on our membership days. In May, exceeded RMB 30 million. With the long-term trust, our members have developed in our products and services. Some of them even opted for higher priced premium offerings, such as polar tour products. Live streaming has emerged as a dynamic skill method in recent years, and through three years of effort, we have successfully established our own live streaming team and developed over 40 live streaming accounts covering multiple areas, ensuring a strong presence on popular media platforms. Currently, our live streaming shows constantly rank among the style services category. In the first quarter, we expanded our reach to the supply side, and in April, we secured the third position nationwide among Douyin's hotel and travel suppliers rankings.

In addition to our own live streaming shows, we are actively collaborating with external influencers to promote our core products. By incorporating an increased share of Niu Tour products in our live product offerings, we are effectively driving sales through enhanced brand influence. Through leveraging our own live streaming shows and influencer partnerships, Niu Tour products were live streamed on the Douyin platform over 300 times in April alone, generating a total GMV of over RMB 30 million. In addition to our direct sales network, we employ multiple channels to distribute our travel products, including B2B platforms, social marketing tools, and offline stores. This distribution strategy not only allow us to reduce inventory pressure, but also give us more ways to reach our customers.

Currently, our distribution focuses primarily on high ASP package travel products, like those in the Maldives category, as well as single resource offerings such as high-end resorts. This highlights the importance of offering superior products to succeed in the market. Moreover, we extend support to our partners in the forms of content, information, and technology to help them better serve. In terms of technology, we continue to increase automation and have improved our internal operation efficiency. In the first quarter, our net revenues increased by 52% year-over-year, while total operating expenses decreased by 19% year-over-year. We will continue to leverage technology to reduce costs and increase efficiency. For example, we are taking advantage of introduce more quality resources to our guests at a better price, while our guests are offered to create their own packaged products by themselves to reduce internal labor costs.

Starting this year, we are also leveraging our technology strategy to improve user experience and conversion rate by upgrading our website, app, and WeChat Mini Program. Since our establishment, Tuniu has maintained a strong focus on the leisure and vacation sector, aiming to provide Chinese travelers with more convenient and enjoyable travel experiences. To achieve this goal, we have constantly explore both the upstream and downstream segments of the industry chain, resulting in an innovative business model that integrates product development, supply, management, and sales. This unique approach sets us apart from other travel companies and serves as a fundamental advantage for our growth. As an internet company, we firmly believe in the transformative power of technology. By embracing digital technology, we not only strengthen our own operations, but also deliver enhanced benefits to our customers.

Leveraging our strength and advantages, we are determined to capitalize on the industry's recovery, positioning our business for a robust rebound and sustainable growth. I'll now turn the call over to Anqiang, our Financial Controller, for the financial highlights.

Anqiang Chen
Financial Controller, Tuniu

Thank you, Donald. Hello, everyone. Now, I'll walk you through our first quarter of 2023 financial results in greater detail. Please note that all monetary amounts are in RMB, unless otherwise stated. You can find the U.S. dollar equivalent of the numbers in our earnings release. For the first quarter of 2023, net revenues were RMB 63.2 million, representing a year-over-year increase of 52% from the corresponding period in 2022. The increase was primarily due to the growth in revenues from packaged tours. Revenues from packaged tours were up 179% year-over-year to RMB 40.1 million, and accounted for 64% of our total net revenues for the quarter. The increase was primarily due to the growth of organized tours.

Other revenues were down 16% year-over-year to RMB 23.1 million, and accounted for 36% of our total net revenues. The decrease was primarily due to the decrease in commission fees received from other travel-related products and the revenues generated from financial services. Gross profit for the first quarter of 2023, up 146% year-over-year. Operating expenses for the first quarter of 2023 were RMB 55.9 million, down 19% year-over-year. Research and product development expenses for the first quarter of 2023 were RMB 14.3 million, down 11% year-over-year. The decrease was primarily due to the decrease in research and product development personnel-related expenses. Sales and marketing expenses for the first quarter of 2023 were RMB 20 million, down 33% year-over-year. The decrease was primarily due to the decrease in sales and marketing personnel-related expenses.

General and administrative expenses for the first quarter of 2023 were RMB 22.3 million, down 19% year-over-year. The decrease was primarily due to the decrease in general and administrative personnel-related expenses. Net loss attributable to ordinary shareholders was RMB 7 million in the first quarter of 2023. Non-GAAP net loss attributable to ordinary shareholders, which included share-based compensation expenses and amortization of acquired intangible assets, was RMB 5.4 million in the first quarter of 2023.

Donald Yu
Founder, Chairman, and CEO, Tuniu

As of March 31st, 2023, the company had cash and cash equivalents, restricted cash and short-term investments of RMB 960.2 million. Cash flow generated from operations for the first quarter of 2023 was RMB 11.6 million. Capital expenditures for the first quarter of 2023 were RMB 1 million. For the second quarter of 2023, the company expects to generate RMB 88.7 million-RMB 92.4 million of net revenues, which represents a 140%-150% increase year-over-year. Please note that this forecast reflects Tuniu current and preliminary view on the industry and its operations, which is subject to change. Thank you for listening. We are now ready for your questions. Operator?

Operator

The question and answer session of this conference call will start in a moment. In order to be fair to all callers who wish to ask questions, we will take one question at a time from each caller. If you have more than one question, please request to join the question queue again after your first question has been addressed. To ask a question, you may press star, then one on your telephone keypad. If you are using a speakerphone, please pick up your handset before pressing the keys. If at any time your question has been addressed and you would like to withdraw your question, please press star, then two. At this time, we will pause momentarily to assemble our roster. The first question comes from Elsa Lee, a private investor. Please go ahead.

Speaker 5

Thank you, operator. Hi, management. I have some questions for you. Firstly, how is the recent recovery of your domestic and outbound business? What is the proportion of outbound tourism in your revenues from package tours? What are the top destinations? My second question is regarding profitability outlook. The gross profit margin increase and net loss decrease in the first quarter, what are the drivers for the margin improvements? What is the margin trend in the following quarters? Is it feasible to achieve profitability this year or even in a single quarter? Thank you.

Donald Yu
Founder, Chairman, and CEO, Tuniu

Thank you for the questions. Firstly, we see the enthusiasm for travel continues to rise in the second quarter. We expect our net revenues to increase about 140%-150% year-over-year in the second quarter, and revenues from package tours to grow at a higher rate. Domestic tours currently contribute to the majority of our revenues. Compared to last year, long-distance travel is gaining popularity this year. Bookings of some destinations in Xinjiang and Northwest China have reached or even surpassed 2019 level. For traditional hot destinations, such as Yunnan and Hainan, we target at a mid-to-high-end market with products focusing on visiting and experiencing. For example, we have launched a certain Niu Tour itineraries with zero shopping, trying to provide clients with enjoyment of pure travel.

Outbound tours accounted for a single-digit % of our package tours revenues in the first quarter. The proportion will continue to grow in the second quarter. The overseas destination popularity may depend on various factors apart from tourist preference, such as airline capacity and the complexity of visa applications. In the first quarter, our top overseas destination is Maldives, followed by Southeast Asia. Middle East and Africa soared since March. In May, we launched our first Niu Tour products to Europe after the pandemic. Europe will be in a promising destination in the second half of the year. The second question, yes, we expect our gross margin to remain at a higher level than the previous year. That comes from two parts. First, as our business gets on track after the pandemic, our revenues will gradually recovery.

In particular, we will leverage brand access to expand the sales of our self-operated products, which have a higher take rate to other channels. For Niu Tour, our own branded product, is welcomed by our partners as channels such as offline stores and live streaming, because it's a differentiated product with a trusted brand and a high satisfaction rate. Second, we will continue to control the cost of sales through digitalization. We use automation technology to replace our staff in simple and repeated works, and assist them in complicated works, so that our revenues may increase faster than headcount as business recovery, recovers. In the first quarter, our operating cash flow turned positive, and we will try to keep the trend in the following quarter.

We are also trying our best to narrow the loss in the hope of achieving non-GAAP profitability for a single quarter of this year, probably in the third quarter. Thank you.

Operator

Again, if you have a question, please press star then one. We are now approaching the end of the conference call. I will now turn the call over to Tuniu's Director of Investor Relations, Mary, for closing remarks.

Mary Chen
Director of Investor Relations, Tuniu

Once again, thank you for joining us today. Please don't hesitate to contact us if you have any further questions. Thank you for your continued support, and we look forward to speaking with you in the coming months.

Operator

Thank you for your participation in today's conference. This concludes the presentation.

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