trivago N.V. (TRVG)
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May 6, 2026, 12:56 PM EDT - Market open
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Earnings Call: Q2 2023

Aug 2, 2023

Operator

Good day, ladies and gentlemen. Thank you for standing by, and welcome to the trivago Q2 Earnings Call 2023. I must advise you, the call is being recorded today, Wednesday, the 2nd of August, 2023. We are pleased to be joined on the call today by Johannes Thomas, trivago's CEO and Managing Director, and Matthias Tillmann, trivago's CFO and Managing Director. The following discussion, including responses to your questions, reflects management's views as of today, Wednesday, the 2nd of August, 2023 only. trivago does not undertake any obligation to update or revise this information. As always, some of the statements made on today's call are forward-looking, typically preceded by words such as we expect, we believe, we anticipate, or similar statements.

Please refer to the Q2 2023 Operating and Financial Review, and the company's other filings with the SEC for information about factors which could cause trivago's actual results to differ materially from these forward-looking statements. You will find reconciliations of non-GAAP measures to the most comparable GAAP measures discussed today in trivago's Operating and Financial Review, which is posted on the company's IR website at ir.trivago.com. You are encouraged to periodically visit trivago's investor relations site for important content. Finally, unless otherwise stated, all comparisons on this call will be against results for the comparable period of 2022. With that, let me turn the call over to Johannes.

Johannes Thomas
CEO, trivago

Good morning, everyone, and thank you for joining our Q2 2023 earnings call. As this is my first call since returning to the company, I wanted to take this opportunity to share some of my initial observations and thoughts on our strategic direction. Firstly, I'm thrilled to be back at trivago and equally excited to be joined by our new Chief Marketing Officer, Jasmin, and our new Chief Product Officer, Andre. I'm also excited to team up with Matthias again. We have been part of the leadership team that scaled trivago across the globe. With our deep understanding of the company and the relevant know-how in marketing, product, and technology, we feel confident to guide the company's future. Our first months have confirmed our belief in the potential of the business and the capabilities of our teams. We have a massive brand in a massive industry.

Travel is one of our biggest sectors, and it has proven its robustness. The hotel segment is very attractive and highly fragmented. As a meta search, we bring clarity to complexity. We aggregate content, reviews, and rates for more than five million properties from hundreds of travel sites. Most importantly, we deliver a strong value proposition on price, the factor that travelers care about when considering a website to search or book a hotel. Our strategic focus remains on hotel and accommodations. This focus on one vertical enabled trivago, trivago's tremendous growth in the past and carries considerable advantages for the future. It allows us to position our brand uniquely as the mentor go-to place for searching hotels. The claim, "Hotel? trivago!" speaks for itself and is well known across the globe.

In many large markets, we are still among the most recognized travel brands, and every year, millions of travelers start their search on trivago. With a product that is focused on hotels, we can deliver a search experience that surpasses all others in simplicity and seamlessness. We understand the obstacle our business has faced in the wake of the pandemic. Keeping trivago at the forefront of travelers' minds through brand marketing has been a steeper challenge in the past few years. Simultaneously, trivago has consciously cut back on marketing spend in a push for higher profitability. We have rejoined trivago with a firm belief that we can return the business to a growth path. As the new management team, our core responsibility lies in striking an optimal balance between growth and profitability, aiming to maximize long-term shareholder value. To realize this, we will continue investing into our brand presence.

Television remains an essential part of our marketing efforts due to its vast reach and effectiveness. We have already adjusted our media buying tactics during our initial months and continue to optimize our media channel and market mix. We have also become more experimental in our television advertisement to understand how we can improve direct response and activate more travelers when they see our ads. Beyond brand, we see plenty of opportunity to enhance our core product with a goal to further improve user experience and retention. We want to provide everything travelers need to confidently search, compare, and choose their ideal hotel. We believe in price when it comes to loyalty. We will cement our position as a shortcut to find the best rates and will reinforce our capabilities as a deal-finding platform.

Yet yet the foundation of our ambitions is our people and the culture we foster. Our success has always leaned on the commitment and creativity of our team members, who have boldly turned their ideas into reality. We will revitalize our culture of micro innovation, continuous improvement, and disciplined execution. It will make us take better decisions, learn faster, and create more value for our users and advertising partners. We are excited for what's ahead and are committed to leveraging our experience, our brand strength, and our value proposition to move trivago forward. With this, I'm handing over to Matthias.

Matthias Tillmann
CFO, trivago

Thanks, Johannes, and welcome to your first earnings call with us. Good morning and good afternoon to everyone on the call as well. The second quarter proved to be challenging for us, with a referral revenue decline of 13% year-over-year.

While last year's Q2 results were positively impacted by pent-up travel demand driven by travel lockdowns and restrictions in the first quarter of 2022, in particular in Europe and Asia, we observed a normalization in seasonality this quarter. Last year, we also experienced higher monetization levels in our auction as our advertising partners aimed for growth during the reopening. In the first half of this year, the seasonal pattern and bidding dynamics in our auction normalized, which led to lower levels of monetization year-over-year. In addition, we observed that Google rolled out a sponsored ad format in their search engine result pages mid-May, and we believe that this initially captured a significant impression share from traditional AdWords. The combination of normalization and seasonality, lower levels of monetization, and Google Ad changes had a negative impact on our performance marketing volumes.

As a result, the year-over-year referral revenue decline in the second quarter was higher than we anticipated at the beginning of May. We continued to execute on our plan to ramp up brand marketing investments as we see positive results from our brand campaigns. We believe it will help us to rebuild our brand baseline traffic long term, even though the investments lead to lower levels of return on advertising spend in the short term. Our consolidated ROAS declined to 144.6% in the second quarter, down from 165.9% in the same period last year. Our net income was EUR 5.8 million, compared to a net loss of EUR 59.8 million last year.

The increase was mainly driven by an impairment of intangible asset and goodwill of EUR 84.2 million recorded in 2022. The increase in brand marketing expenses and lower levels of monetization led to a decrease in our adjusted EBITDA to EUR 12.2 million in the second quarter of 2023, compared to EUR 30.3 million in the same period in 2022. Let me give you some color on the dynamics in the second quarter for the different regions. Starting with our segment, Americas, our referral revenue declined by 23% year-over-year.

The decline was largely driven by a loss in performance marketing volumes, as we did not observe the same uptick in monetization our own auction as last year, and Google Ads changes that I mentioned before, which led to a reduction in impressions and ultimately, traffic for us. Average booking values were roughly stable year-over-year, as the tailwind from higher ADRs was offset by a decrease in length of stay and negative foreign exchange effects. In Developed Europe, the year-over-year referral revenue decline was less pronounced than in Americas, as the headwind from lower levels of monetization was partly offset by an increase in booking conversion. ADRs increased year-over-year by mid to high single digit. The increase was offset by a similar decline in length of stay.

As a result, our average booking value was roughly flat compared to the same period in 2022. Referral revenue in our segment, Rest of World, increased by 21% year-over-year, as the recovery in many Asian markets continued, most notably in Japan and Hong Kong. While overall length of stay was also shorter in Rest of World compared to the same period in 2022, this was more than offset by an increase in ADRs of over 20%. In addition, we saw an increase in booking conversion as many Asian countries continued to recover post-COVID. Foreign exchange rates had a negative impact of around 10% in that segment for us. Moving on to our operational expenses.

Excluding advertising expenses and the impairment of intangible assets and goodwill from last year, we saw a decline of 11% in our operational expenses in the second quarter compared to the same period in 2022. Compensation expenses, including share-based compensation, decreased mainly as a result of headcount reductions compared to the second quarter in 2022. Further, we recorded lower commission fees for acquiring traffic as our white label product is fading out. We remain well-capitalized with approximately EUR 298 million in cash, cash equivalents, restricted cash, and short-term investments, and we continue to be debt-free. Let me close with an outlook on the third quarter. As expected, we saw a significant increase in referral revenue month-over-month in July, in line with general travel seasonality as we enter the peak summer period.

The year-over-year referral revenue decline in July improved significantly compared to June, as we were able to regain performance marketing traffic volumes. The main travel trends remain stable. We continue to see elevated average booking values in all regions. In Americas and Europe, average booking values are roughly flat compared to last year, as the further increase in ADRs is largely offset, offset by shorter lengths of stay. In our segment, Rest of World, average booking values are still higher compared to a year ago, as the increase in ADRs is still strong and only partly offset by shorter lengths of stay. Overall, travel demand continues to be robust, and our auction dynamics improved slightly in July. However, still at monetization levels that are lower compared to last year.

Despite those monetization headwinds, we plan to invest into brand marketing at similar levels to last year in the third quarter, and therefore expect a decrease in ROAS and contribution compared to the same period last year. For the full year 2023, we continue to expect to exceed our 2019 adjusted EBITDA of EUR 70 million. With that, let's open the line for questions.

Operator

Thank you. We will now enter our Q&A session. If you would like to ask a question, please press star followed by 1 on your telephone keypad. If you change your mind and would like to revoke your question, please press star followed by two. When preparing to ask your question, please ensure that your device is unmuted locally.... Our first question comes from Naved Khan from B. Riley. Naved, your line is now open. Please proceed.

Naved Khan
Managing Director of Equity Research, B. Riley

Yeah. Hi, thanks, and, congrats, Johannes, on your return. Just a couple of questions. Maybe one on the Google Ad changes that you saw. What is the extent of that? Is that mostly in the U.S., or are you seeing that across all the geos? And then secondly, you know, you spoke about maybe increased focus on brand advertising. I'm just trying to figure out what's the lag that you expect there in terms of that translating into better performance in the core business?

Matthias Tillmann
CFO, trivago

Yeah. Thank you, Naved. On, on your first question, it, it was really across all geos, so it's not U.S.-specific, but it includes the U.S. Yeah, obviously, it's always a bit different, market by market, and, there are different, dynamics. It's not only the role of, rollout of the ad, but also how competitors react, how people participate in, in that format and how, the normal dynamic is in, in ads works. There can be slight differences market by market, but it's not that we observed, that this was rolled out in, in one geo or one market and, and not in others. It was really global. On brand advertisement, I think our general philosophy has not changed, and, Johannes can, can add to this and, and share his thoughts.

We already said last year that we believe that brand marketing investment into brand has been a key secret sauce for the company for many, many years, and that's how we built a global brand in many countries. Obviously, it was difficult to run that playbook through the pandemic. In particular, when we saw first countries and regions recovering, it was difficult to navigate because TV, and that's the main channel for us still today in brand, is really a mass channel, and you cannot selectively target certain audiences. That's why in the ramp up or start of the recovery, it can be quite expensive to advertise there.

That's what we tried to balance over the last couple of years, in particular in 2020 and 2021, and then last year, we started to ramp up. As you surely recall, the first quarter was still difficult, in particular in Europe and in the Rest of World. That's why we, in hindsight, probably were a bit too cautious going into the summer period. That's what we said, what we want to change this year, and that's why we started earlier to invest into brand, and that's what you can partly see in the numbers as well with a robust decline, as we have started to advertise earlier than last year into brand.

Having said that, and, and that's my, my last comment, obviously, everything we do in brand is has a long-term impact, so we don't aim to have a positive return on investment in, in the short term, so it comes as a negative contribution. I mean, from the learnings we had pre-COVID and, and also when we ramped up last year, we, we know that it takes a bit longer to, to see the positive effect on the brand baseline, and then on, on revenue and contribution. We are convinced that we will see those effects in, in the future, and that's why we keep investing.

Naved Khan
Managing Director of Equity Research, B. Riley

Okay, a, a quick follow-up, if I, if I may. Your prepared remarks talk about an improvement in booking conversion, and I'm curious what, what drove that?

Matthias Tillmann
CFO, trivago

Yeah, it's I mentioned that we, we saw an improvement in booking conversion in Europe and Rest of World. Starting with Rest of World, I, I think that is primarily driven by the recovery. In Europe, it can be a mixed effect. For example, a channel mix effect, it can. Which makes sense if, if you combine it with the other commentary we, we made, because we lost performance, traffic volume and brand conversion tend to be higher. There, there's nothing to call out in terms of significant changes we, we did on the product side.

as Johannes mentioned in his remarks, the philosophy is more to invest into the product and try to improve it incrementally, so by building different smaller features and continuous improvement. It's not that we aim for this one big change that gives you a step change in the conversion, which is difficult to achieve to start with. I think it's more from a mix, channel mix, and maybe country mix side as well, than any bigger changes on the product side.

Naved Khan
Managing Director of Equity Research, B. Riley

Got it. Thank you, Matthias.

Matthias Tillmann
CFO, trivago

Thank you.

Johannes Thomas
CEO, trivago

Thanks, Naved.

Operator

Thank you. Our next question comes from James Lee from Mizuho. James, your line is now open. Please go ahead with your question.

James Lee
Managing Director and U.S. and China Internet Equity Research Analyst, Mizuho

Great, thanks for taking my questions. Congratulations, Johannes, for coming back to trivago. Basically, I have two questions here. I was wondering, can, can you give me, give us your long-term view about the meta search business, given the continued Google headwinds we're seeing here? Also, can you talk about the strategy for the company going forward? How's that different than the prior CEO? Thank you so much.

Johannes Thomas
CEO, trivago

Yeah, if I, if I look at the, if I look at the space, I think most important when I look at it is, are we solving a problem? Is there an added value that we are creating? I think that's what I outlined. We see that there's still a very strong price disparity. There's a lot of different advertisers with different prices, so there is a reason to exist as a meta search. We, we simplify the world for users, and that's why they're coming to us. This has not changed in our research, in the feedback we are collecting from users. There's certainly a segment that goes for convenience, regular travelers that certainly have a good reason, not to use a meta search.

Overall, I think the proposition is as strong as it always was. It's a question: Do you get this across to the users? As spending much less on marketing now, we need to be smart and more efficient to do that. I think that's a differentiation to Google. Google cannot capture the, the mental space that they are about to tell. They are search engine, much broader. Yes, people start there, I think with our brand marketing approach, it has always been, trivago is a starting point, and you check in with trivago when you are in your research and planning phase, and this fundamentally doesn't change. I think it's up to us. Do we build a better product? Do I believe we have a better product? Yes.

We need to continue to innovate and improve our core product, that's why I believe last year, and coming to your strategy question, last year, the shift has, has gone back to core product, and that is what I would sign 100%. I think the market is huge. The brand is very strong. Capturing space in that market at our size should be very reasonable, and that is what excites us to be here. Fundamentally, it's about rebuilding our brand and being efficient in marketing and converting them into our product.

James Lee
Managing Director and U.S. and China Internet Equity Research Analyst, Mizuho

Matthias, if I can-

Johannes Thomas
CEO, trivago

Yeah. You had a second question?

James Lee
Managing Director and U.S. and China Internet Equity Research Analyst, Mizuho

Yeah, go ahead, please.

Johannes Thomas
CEO, trivago

You had a second question, or?

James Lee
Managing Director and U.S. and China Internet Equity Research Analyst, Mizuho

No, no, no.

Johannes Thomas
CEO, trivago

Good.

James Lee
Managing Director and U.S. and China Internet Equity Research Analyst, Mizuho

The second question is for Matthias. You know, Johannes, if you, you know, maybe go ahead and finish your commentary about strategy, that'll be great.

Johannes Thomas
CEO, trivago

No, I think that was my, my point on, on strategy and, how I look at the space. Big market-

James Lee
Managing Director and U.S. and China Internet Equity Research Analyst, Mizuho

All right.

Johannes Thomas
CEO, trivago

Big brand, and a product that solves the problem.

James Lee
Managing Director and U.S. and China Internet Equity Research Analyst, Mizuho

Awesome, awesome. For Matthias, you know, a couple of housekeeping question here. I think on the press release, you said, length of stay is a little bit shorter, continues to be shorter. I was wondering, can you guys give us more color? Last quarter, you said it was down low single digits. Also you say you continue seeing trade downs. Can you give us a little bit more color? Is it across the board, you think, all region, or in specific regions that you're seeing a little bit more trade down activities? Thanks.

Matthias Tillmann
CFO, trivago

Yeah, sure. Thanks, James. First of all, we, we see a reduction in length of stay across all regions. Last quarter, we, we said it's low single digit. It's a bit higher than that now, and I think that makes sense, given that approaching the summer season with an average length of stay that is longer, it makes sense that the decrease is increasing as well. It's very similar to what we saw last year in the third quarter already in Europe. I mean, to give you an idea, it's when, when it was low single digit in the first quarter, then it's now high single digit, kind of.

It's very, very similar in the different regions, a little lower in Rest of World, but there you need to be careful given that there are lots of mixed effects in that segment. That segment consists of 30 markets for us. There, there's also some noise in the year-over-year comparisons, as last year, we, we didn't see all markets fully recovering. Now it's a bit different, which, which leads to a country mix shift this year as well. Overall, same story and similar trends. What is different in the Rest of World, and I called that out, is that the ADRs in the year-over-year comparison are increasing stronger.

What you should also reflect is that they are in, in the numbers we report in euros, that there are negative currency effects in there. That is a bit bigger in Rest of World. I think I mentioned the number was a headwind of around 10% for us. In Americas, there was also a currency effect of around 5%, and in Europe, not so much, it's only the pound sterling, but that wasn't as big. In terms of trading down, it's really length of stay is the one that stands out and, and where we see an impact that is quantifiable. It's, it's not that we see a significant shift in search behavior or, or travel behavior that, that I would call out.

James Lee
Managing Director and U.S. and China Internet Equity Research Analyst, Mizuho

Okay, great. Thank you so much.

Matthias Tillmann
CFO, trivago

Thank you.

Operator

Thank you. Our next question comes from Ronald Josey from Citi. Ron, the line is now open. Please go ahead.

Ronald Josey
Managing Director and Senior Internet Analyst, Citi

Great. Thanks for taking the question. I- I've, I've got a few, please. One on just, maybe we'll start with the Google changes inter quarter. I think you said the impacts were mostly in May, but July, we did see some increases in referral revenues. Johannes, Matthias, can you just help us understand a little bit more on where we are in recovering from these Google changes?

From, from back in May and, and sort of how you feel going forward? I wasn't quite clear. Then, and then Matthias, you know, the cash balance continues to be pretty strong. Can you just talk to me or talk to us a little bit more about your plans with, with trivago's cash overall? Thank you.

Matthias Tillmann
CFO, trivago

Yeah, thank you, Ron. Let me, let me try to clarify, but the cadence of revenue maybe in the quarter and what we saw in July. Link that to the Google Ads changes as well. If I start with our referral revenue development on a global level, we said last time that our referral revenue declined by low single-digit in April. Then for the second quarter, we reported a decline of 13%. May and June was down more than the 13%. In July, the decline improved from June to be more in line with the decline we saw for the second quarter overall. That gives you an idea, roughly, of the improvement in July versus June.

I think it's a combination of factors that led to, first, higher than expected, year-over-year declines in May and June. I called them out, just to summarize again, a normalization, seasonality, and travel demand, and our levels of monetization. I guess that's clear. Lastly, we saw strong pent-up demand going into summer, and our advertising partners leaned in, so we observed strong auction dynamics as well, and both are leading to difficult comps now, and now that we see a normalization in seasonality. The other one is the Google Ad, Ad changes that we started to observe mid-May. Again, it's a bit harder to quantify that given everything that's going on, and that it always depends on bidding dynamics by other partners as well.

I think what's important to take away here for us is that in July, some of these factors improved, and as a result, we saw an improvement in our performance marketing volumes. I, I think that gives you an idea of the level of improvement in July versus June. Again, it's driven by a slight improvement in monetization, which is still down year-over-year, and also by the Google dynamics, as we saw that we captured more, more volumes again. Does that answer your question on the revenue cadence?

Ronald Josey
Managing Director and Senior Internet Analyst, Citi

Yes, that, that makes sense. And any insight on, on the use of cash or just plans for, for capital?

Matthias Tillmann
CFO, trivago

Yeah, sure. I, I think we acknowledged that in the past, that our current capital structure is not optimal. We, we have quite some cash on the balance sheet. It gives us some flexibility, though. The new management team just started a few months ago, and they will also evaluate inorganic growth options, though that is not the primary focus for us right now. What that means is that we are not in a rush, but we continue to look at ways to optimize our capital structure and might do something in the next couple of months.

Ronald Josey
Managing Director and Senior Internet Analyst, Citi

Thank you very much, guys.

Matthias Tillmann
CFO, trivago

Thank you.

Operator

Thank you. Our next question comes from Lloyd Walmsley from UBS. Lloyd, your line is now open. Please proceed.

Lloyd Walmsley
Managing Director and Senior Equity Research Analyst, UBS

Yeah, great. Thanks. So you know, last quarter, you guys commented on customers increasing ROAS threshold targets. You've talked about, you know, commercialization, you know, being a little bit weaker. You know, can you, can you just help us bridge, is some of this customers still looking for higher ROAS marginally? Like, what other feedback are you hearing from, some of your big, bigger, customers on, on, on that side?

Johannes Thomas
CEO, trivago

Yeah, I mean, we call it out, as a normalization, and I, I think that is what I would also, you know, answer here, that we think it's at good levels, and we don't have any signals that this would be changing. I think overall, it's important to stay relevant, to build a brand, so we deliver great value, customers to them. As long as we deliver on that, I wouldn't have major concerns.

Lloyd Walmsley
Managing Director and Senior Equity Research Analyst, UBS

Okay. I guess just, following up on some of the geographical changes, can you, elaborate a bit on what you're seeing in the Americas? Obviously, like, it sounds like the Google changes are global, but the conversion, conversion divergence in the US, what would you-- anything more you can share there?

Matthias Tillmann
CFO, trivago

Yeah. Thanks, Lloyd. I think there's not much to add, to be honest, yeah? I mean, I, I said that how to think about July is looking at the second quarter overall in terms of revenue decline, and that is true by region. It's not that one region performed significantly better or worse than others relative to the second quarter in July. That makes it quite simple. In terms of conversion, there's not really much to add. It's relatively stable in Americas. We don't see a big change there. We saw an improvement in Europe again, which is mostly driven by mixed effects.

In the Rest of World, I would say it's partly that, mixed effect as well, and partly due to the recovery as the booking conversion overall is increasing in that segment, but catching up to pre-COVID levels. That's all I could would mention here on, on the conversion side.

Lloyd Walmsley
Managing Director and Senior Equity Research Analyst, UBS

Yeah. Then I, I guess just if you could explain in maybe a little bit more simple terms, what, what exactly the search changes are at Google that you're seeing and kind of how that's playing out?

Matthias Tillmann
CFO, trivago

Yeah, sure. Google rolled out a so-called Property Promotion Ads format in, in their search engine result pages, yeah? The, the, list when you, when you type in Hotel, New York, then, that page that, that shows up, there, there you see now a Property Promotion Ads. That was not there before, we did not participate in this ad format prior to this rollout. When this got more visibility at the expense of traditional advert placement, we lost traffic volumes. In July, we, we launched first campaign to test this unit, we will see, how, how that will develop.

I, I guess those advertisers who participated, gain now, insights into conversion of that ad unit and how that compares to traditional adverts, and then maybe, results that come underneath in GHA, for example, as well. Based on that, we expect that bidding dynamics might change as well, and with that, visibility of that unit. We were, I mean, obviously, we can't predict that, we are participating in that format now, and we will get our own learnings on conversion and, and, returns. Based on that, we, yeah, we, we will decide how to proceed with it further.

Johannes Thomas
CEO, trivago

It's basically to have.

Matthias Tillmann
CFO, trivago

Okay

Johannes Thomas
CEO, trivago

... maybe a visual impression about. It's basically a list of hotels that is horizontally on top of the hotel and on top of the AdWords text ads. That leads directly to the advertiser. I think the important thing, we haven't been part of it because it was part of the Google Hotel Ads product, and is still, and we haven't been a part of this sponsored ad, basically in Google Hotel Ads because we tested it and didn't perform well. That's why we were not part of it now, and now we are getting into it, basically.

Lloyd Walmsley
Managing Director and Senior Equity Research Analyst, UBS

All right. Thank you, guys.

Operator

Thank you. Our next question comes from Kevin Kopelman from TD Cowen. Kevin, please go ahead. Your line is now open.

Kevin Kopelman
Managing Director and Senior Research Analyst, TD Cowen

Great. Thanks a lot. I was wondering, could you give some more color on the response you're seeing for the ramp-up in advertising? Maybe anything you could share in terms of traffic levels or engagement, responding initially to the, to the ramp-up in the second quarter of ad spend, how that's compared to maybe how, how users have responded before the pandemic, and if, if that, you know, can give you an indication of, of how it's gonna perform going forward? Thanks.

Matthias Tillmann
CFO, trivago

Well, thanks, Kevin. As, as I said, we, we are happy with the results. That's why we continue to invest and stick to our plan to ramp up brand investment despite low monetization levels. What does that mean? I mean, short term, what we try to measure is direct response. With our ads, how effectively can we bring people to our website? Obviously, what is relevant is, is that incremental traffic, and that's what we're trying to measure. If I compare what I see right now to pre-COVID, then, obviously, there, there are some differences by market. In some markets, it's better, in some markets, it's slightly worse.

On average, I would say pretty similar, which is good, because we, we ramped up, and we still, compared to last year, for example, see the same response at a, at a higher scale. That's why we, we continue to invest. Yeah, in, in terms of engagement, I, I think there, there's not a big change to call out, which is also positive. It's not that you bring traffic to the website and that traffic doesn't engage or you see lower conversion or anything. It's pretty good from what we see, and again, not materially different from what we have experienced, maybe in 2019 or, or pre-COVID.

Kevin Kopelman
Managing Director and Senior Research Analyst, TD Cowen

Okay, great. Then, just a separate one. There was a European low-cost airline, mentioned that they had seen some softening in close-in bookings in Europe in June and July. Just wondering if you had seen anything similar?

Matthias Tillmann
CFO, trivago

I, I could not call that out. I mean, as, as I said, for us, in July, dynamics improved relative to June. This could also be because vast majority of our traffic is not related to airline traffic. It could be one reason, it could be our mix. And obviously, there, there is a lot of noise with all these changes in, in performance marketing channels. Maybe there, there was some change, and we, we, we just couldn't see it because of all that noise. Looking at Johannes as well, I, I don't think there's anything we, we can call out.

Johannes Thomas
CEO, trivago

No, ABVs are stable high, and you don't see a dip, and I think that's what we are hearing from airlines and car rentals, I think as well. That's not what we are seeing at the moment.

James Lee
Managing Director and U.S. and China Internet Equity Research Analyst, Mizuho

Great. Thanks, Johannes. Thanks, Matthias.

Operator

Thank you. As a reminder, if you'd like to ask a question, please press star followed by one on your telephone keypad. Our next question comes from Brian Fitzgerald from Wells Fargo. Brian, your line is now open. Please go ahead.

Stan Velikov
Analyst, Wells Fargo

Hey, this is Stan Velikov for Brian. Thanks for taking our questions. First, I guess, when you look at the factors that contributed to the soft revenue in Q2, you mentioned Google Ads changes, lower traffic, lower monetization, shorter trip size. How would you rank these with respect to their level of impact on revenue? Second, if you could exclude the brand advertising portion from total advertising spend, just looking at the performance marketing, I guess, how would ROAS look like on a year-over-year and quarter-over-quarter basis?

Matthias Tillmann
CFO, trivago

Yeah, thanks for, for two, the two questions. Both are good questions, I think. Difficult to answer, though, to be honest. The, the impact of, of revenue, is difficult to, to quantify because obviously there are dependencies, like when you experience a lower level of monetization, then yes, you can measure the direct impact. But what is harder to measure is the secondary, second-order infect, impact, and, in particular, when there's something else going on in the auction, like we saw with the Google Ads changes. Then on top of that, obviously, you, you operate in a dynamic marketplace where, there are the advertisers, and they might change their ROI targets a-as well. So that's why we look at the aggregation.

I, I, I think, at the aggregated impact, and, obviously, we only call out drivers if we think they are significant enough and contributed to the overall dynamic that we are seeing. I, I can't tell you, it's 50% normalization in seasonality, and 50% or 30% in monetization, and then the rest is advert changes. It's just that those are key drivers, and they all contributed to it. On the brand versus performance split, I mean, we don't provide that split. What I, what I mentioned is that we continue to be disciplined with our ROI performance targets on performance marketing channels. Obviously, there is some volatility always, given changes in monetization, given the competitive dynamics we see in the auction.

Overall, our philosophy has not changed. We, we continue to run the auction and, and our performance channels at ROI targets that are, that are similar to what we have seen in, in the past. On the brand side, that obviously, I mean, what, what I said is the incremental ROAS is obviously below 100, so the more you spend in, in the ramp up, the more negative the impact is. Again, I, I can't give you a specific number on how much that, that contributed, but I think the, the general direction is the moment you, you ramp up your brand spend, that is a short-term headwind to, to your ROAS number.

Stan Velikov
Analyst, Wells Fargo

All right, great. Thank you very much.

Matthias Tillmann
CFO, trivago

Thank you.

Operator

Thank you. Our next question comes from Doug Anmuth from JP Morgan. Doug, your line is now open. Please go ahead.

Dae Lee
VP of Internet, JPMorgan

Great. This is Dae on for Doug. Thanks for taking the questions. Back to the first one, could you elaborate a little bit more on your comments on overall travel demand? I know you talked about it being robust, but it, it feels like your advertisers are changing their ROI targets on your platform. Curious to hear if you think that's driven more by consumer demand shifting a little bit, or do you feel like the demand level is still very strong, and they're just raising ROI targets, and it's just facing a tougher comp? Then second question is, where are you guys on your, on your ramp-up in brand investment? Do you expect to continue to ramp up brand spend going forward? Related to that is, when do you expect ROAS to start expanding again?

Matthias Tillmann
CFO, trivago

Yeah. Thanks, Dae. On, on your first question, I mean, the, the change in ROI targets of our advertisers, that's something we called out already for the first quarter. It's not that it happened now. To be honest, it, it's also not that surprising. We mentioned last year that we think, that we benefit from a strong auction. We saw that with markets, in, in Europe and in Americas coming back, rebounding strongly from COVID, that advertisers were leaning in. The, the mindset was more, let's participate in the recovery. Let's make sure we, we gain market share and, and grow, and, and there was not a, a strong focus on profitability. I think, towards the end of last year, that started to change.

The overall mindset started to change not only in travel, but in general, markets seemed to favor more profitability over growth. With that, we started to see a change in our monetization as well, or ROAS targets of our advertisers on our platform. As Johannes said, it's not that we think it's low right now. That's why we talk about a normalization. We think the auction is good, it's healthy, but not as strong as last year. I don't think that is related to any changes in demand. Demand, as I said, we don't see big changes. It continues, continues to be robust.

I mean, that was a question we got a lot, in the last six months or so, where people wanted to know, with the continued high ADRs, will that lead to lower demand at some point? That is not what we are seeing. You know, so we are seeing that both ABBs are at high levels, and the only thing we called out is a shorter length of stay, but we haven't seen a dip in demand, at least not that we can measure that on our platform. On your second question, where we are with our brand investments, I think it's still early, so it take, it takes time. It's not that you ramp up in one year and then next year you have all the effect.

It's a, it's a long-term investment. What is also important to understand, you, you can't go from 0 to 100 in one go, but you have to build it up over time. Then you create the flywheel, and it compounds year by year. I, I think it's still early, given that we haven't really invested in 2020, and in 2021, and only started last year selectively. Now, this year it's more broadly, in some markets we, we are ramping up. The way to think about it is that, we create, or rebuild our brand base and traffic over the next couple of years, then, probably...

I mean, every year you will see a slight improvement, at least from the inside, and then we will comment on that. Normally how it works is you see that improvement, and then you use that to invest further and grow it further. At some point you will also see it from the outside. Obviously, being now at the end of July, what we always do every year once the peak season is over for us, so mid to end September, we will look at the overall summer campaign and evaluate how it went and what went well and what we can improve. Based on that, we then make a decision on the plan for next year. Yeah, we will update you on that next time.

James Lee
Managing Director and U.S. and China Internet Equity Research Analyst, Mizuho

Okay, great. Thank you.

Operator

Thank you. There are no further questions on the line, so I'll now hand back to Johannes for any closing comments.

Johannes Thomas
CEO, trivago

Thank you for joining the call. We appreciate your continued support and confidence in us, and we look forward to sharing our progress in the quarters to come. Stay safe, and remember, when you think hotel, think trivago. Thank you.

Operator

That concludes today's conference call. Thank you very much for joining. You may now disconnect your lines. Have a lovely rest of your day.

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