Company Description
TTEC Holdings, Inc. operates as a customer experience (CX) company that designs, builds, and operates technology-enabled customer experiences across digital and live interaction channels.
It operates through two segments, TTEC Digital and TTEC Engage. The TTEC Digital segment provides CX technologies for contact center as a service, customer relationship management, and artificial intelligence (AI) and analytics; creates and implements strategic CX transformation roadmaps; sells, operates, and provides managed services for cloud platforms and premise based CX technologies; creates proprietary IP to support industry specific and custom client needs; and offers CX consulting services.
The TTEC Engage segment provides digitally enabled CX operational and managed services; delivers data-driven omnichannel customer care, customer acquisition, growth and retention services, tech support, trust and safety, and back-office solutions; and offers solutions for AI operations, including data annotation and labeling.
It serves clients in the healthcare, automotive, government, financial services, communication, technology, travel, logistics, media and entertainment, e-tail/retail, and transportation industries with operations in the United States, Australia, Belgium, Brazil, Bulgaria, Canada, Colombia, Costa Rica, Germany, Greece, India, Ireland, Mexico, the Netherlands, New Zealand, the Philippines, Poland, South Africa, Thailand, and the United Kingdom.
The company was formerly known as TeleTech Holdings, Inc. and changed its name to TTEC Holdings, Inc. in January 2018.
TTEC Holdings, Inc. was founded in 1982 and is headquartered in Mcallen, Texas.
| Country | United States |
| Founded | 1982 |
| IPO Date | Jul 31, 1996 |
| Industry | Information Technology Services |
| Sector | Technology |
| Employees | 60,000 |
| CEO | Kenneth Tuchman |
Contact Details
Address: 1812 S. 16th Street Mcallen, Texas 80111 United States | |
| Website | ttec.com |
Stock Details
| Ticker Symbol | TTEC |
| Exchange | NASDAQ |
| Stock Type | Common Stock |
| Fiscal Year | January - December |
| Reporting Currency | USD |
| CIK Code | 0001013880 |
| CUSIP Number | 89854H102 |
| ISIN Number | US89854H1023 |
| Employer ID | 84-1291044 |
| SIC Code | 7363 |
Key Executives
| Name | Position |
|---|---|
| David J. Seybold | Chief Executive Officer of TTEC Digital |
| Kenneth D. Tuchman | Founder, Chairman and Chief Executive Officer |
| Margaret B. McLean J.D. | General Counsel and Chief Risk Officer |
| Kenneth R. Wagers III | Chief Financial Officer and Principal Acconting Officer |
| Rob Dravenstott | Chief Information Officer |
| Paul Miller | Head of Investor Relations, Senior Vice President and Treasurer |
| Laura L. Butler | Chief People Officer |
| Judith A. Hand | Chief Revenue Officer of Engage |
| John Everson | Chief Security Officer |
| John Abou | President of TTEC Engage |
Latest SEC Filings
| Date | Type | Title |
|---|---|---|
| Jan 3, 2025 | 8-K | Current Report |
| Nov 12, 2024 | SC 13G/A | [Amend] Statement of acquisition of beneficial ownership by individuals |
| Nov 6, 2024 | 10-Q | Quarterly Report |
| Nov 6, 2024 | 8-K | Current Report |
| Nov 5, 2024 | 8-K | Current Report |
| Nov 4, 2024 | SC 13G/A | [Amend] Statement of acquisition of beneficial ownership by individuals |
| Sep 30, 2024 | SC 13D/A | [Amend] General statement of acquisition of beneficial ownership |
| Sep 30, 2024 | 8-K | Current Report |
| Sep 12, 2024 | 8-K | Current Report |
| Aug 9, 2024 | 8-K | Current Report |