Company Description
TTEC Holdings, Inc. operates as a customer experience (CX) company that designs, builds, and operates technology-enabled customer experiences across digital and live interaction channels.
It operates through two segments, TTEC Digital and TTEC Engage. The TTEC Digital segment provides CX technologies for contact center as a service, customer relationship management, and artificial intelligence (AI) and analytics; creates and implements strategic CX transformation roadmaps; sells, operates, and provides managed services for cloud platforms and premise based CX technologies; creates proprietary IP to support industry specific and custom client needs; and offers CX consulting services.
The TTEC Engage segment provides digitally enabled CX operational and managed services; delivers data-driven omnichannel customer care, customer acquisition, growth and retention services, tech support, trust and safety, and back-office solutions; and offers solutions for AI operations, including data annotation and labeling.
It serves clients in the healthcare, automotive, government, financial services, communication, technology, travel, logistics, media and entertainment, e-tail/retail, and transportation industries with operations in the United States, Australia, Belgium, Brazil, Bulgaria, Canada, Colombia, Costa Rica, Germany, Greece, India, Ireland, Mexico, the Netherlands, New Zealand, the Philippines, Poland, South Africa, Thailand, and the United Kingdom.
The company was formerly known as TeleTech Holdings, Inc. and changed its name to TTEC Holdings, Inc. in January 2018.
TTEC Holdings, Inc. was founded in 1982 and is headquartered in Greenwood Village, Colorado.
| Country | United States |
| Founded | 1982 |
| IPO Date | Jul 31, 1996 |
| Industry | Information Technology Services |
| Sector | Technology |
| Employees | 60,000 |
| CEO | Kenneth D. Tuchman |
Contact Details
Address: 6312 S. Fiddler's Green Circle, Suite 100n Greenwood Village, Colorado 80111 United States | |
| Phone | 303-397-8100 |
| Website | ttec.com |
Stock Details
| Ticker Symbol | TTEC |
| Exchange | NASDAQ |
| Fiscal Year | January - December |
| Reporting Currency | USD |
| CIK Code | 0001013880 |
| CUSIP Number | 89854H102 |
| ISIN Number | US89854H1023 |
| Employer ID | 84-1291044 |
| SIC Code | 7363 |
Key Executives
| Name | Position |
|---|---|
| Kenneth D. Tuchman | Founder, Chairman and Chief Executive Officer |
| Michelle R. Swanback | President and Chief Executive Officer of TTEC Engage |
| David J. Seybold | Chief Executive Officer of TTEC Digital |
| Kenneth R. Wagers III | Chief Financial Officer |
| Francois Bourret | Senior Vice President, Global Controller and Chief Accounting Officer |
| Rob Dravenstott | Chief Information Officer |
| Paul Miller | Head of Investor Relations, Senior Vice President and Treasurer |
| Margaret B. McLean | General Counsel and Chief Risk Officer |
| Nick Cerise | Chief Marketing Officer |
| Laura L. Butler | Chief People Officer |
Latest SEC Filings
| Date | Type | Title |
|---|---|---|
| Apr 11, 2024 | ARS | Filing |
| Apr 10, 2024 | DEFA14A | Additional definitive proxy soliciting materials and Rule 14(a)(12) material |
| Apr 10, 2024 | DEF 14A | Other definitive proxy statements |
| Mar 1, 2024 | 8-K | Current Report |
| Feb 29, 2024 | 10-K | Annual Report |
| Feb 15, 2024 | 8-K | Current Report |
| Feb 13, 2024 | SC 13G/A | [Amend] Statement of acquisition of beneficial ownership by individuals |
| Jan 26, 2024 | SC 13G/A | [Amend] Statement of acquisition of beneficial ownership by individuals |
| Jan 5, 2024 | 8-K | Current Report |
| Nov 9, 2023 | 8-K | Current Report |