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RBC Capital Markets Global Technology, Internet, Media, Telecommunications Conference

Nov 15, 2023

Dan Perlin
Managing Director, Payments, Processors and IT Services, RBC Capital Markets

Well, good morning, everyone, and thanks for coming back. My name's Dan Perlin. I head up the Payments, Processing, and IT Services practice here at RBC, and I'm delighted to have the now team of NCR Voyix. It has, as I said in the earnings call, I know it was a Herculean task, but you are here in separate and distinct. We have David Wilkinson, who's the anointed CEO, and we have Brian Webb-Walsh, who's the Chief Financial Officer. So thank you both so much for being here, and again, just congratulations on what was, I'm sure, a long way.

David Wilkinson
CEO, NCR Voyix

Thank you.

Brian Webb-Walsh
CFO, NCR Voyix

Yeah.

David Wilkinson
CEO, NCR Voyix

It was. It was. Thank you, Dan.

Dan Perlin
Managing Director, Payments, Processors and IT Services, RBC Capital Markets

A long way.

David Wilkinson
CEO, NCR Voyix

Thanks for having us.

Dan Perlin
Managing Director, Payments, Processors and IT Services, RBC Capital Markets

because it's still very new-

David Wilkinson
CEO, NCR Voyix

Yeah

Dan Perlin
Managing Director, Payments, Processors and IT Services, RBC Capital Markets

... in investors' kind of lexicon, what I thought would be helpful is if you could just start off and kind of give a brief overview of really what Voyix is today.

David Wilkinson
CEO, NCR Voyix

Perfect. So Voyix, as you described, Dan, is the one... What, what ended up, we ended up spinning off the ATM assets, but it really ended up to almost be a complete 50/50 split of what we were as NCR. So what Voyix is today is a, is a fintech. We're a platform-led software and services company, solely focused on platform software and services. So we- there is a bit of a hardware business inside of there, but think about us as a, as a fintech focused on, on software and services. The... We serve three primary industries. We have the digital banking side, so think about retail banking through our digital banking application. We're the largest independent provider of digital banking assets in the U.S. We have our retail business that serves...

That's truly a global business, but serves grocery, mass merch, convenience and fuel, and department and specialty. And then our restaurant business, which is largely a U.S. business, but we support and follow the big names around the world. In all of those businesses, we're the market leader. In the retail and restaurant side, it's from a point-of-sale software, so think about that very sticky-

Dan Perlin
Managing Director, Payments, Processors and IT Services, RBC Capital Markets

Mm-hmm

David Wilkinson
CEO, NCR Voyix

... point-of-sale software application. In retail, we're also the leader in self-checkout, have been the leader in self-checkout for 20 years. So we're really proud of where we sit from a market standpoint and believe that it creates a really strong foundation for us as we launch into this new world as NCR Voyix, focused on those industries with our software assets.

Dan Perlin
Managing Director, Payments, Processors and IT Services, RBC Capital Markets

Great. One of the few companies really that we follow in many instances where we're actually truly touching the product. Thank you, self-checkout.

David Wilkinson
CEO, NCR Voyix

Yes.

Dan Perlin
Managing Director, Payments, Processors and IT Services, RBC Capital Markets

As we've started with pretty much every company at the conference, we're just trying to level set the whole process of what this macro backdrop or demand environment looks like. You know, you have operations that touch a lot of different things-

David Wilkinson
CEO, NCR Voyix

Mm-hmm

Dan Perlin
Managing Director, Payments, Processors and IT Services, RBC Capital Markets

... and a lot of different geographies. So maybe you could just frame it for us as to what you're seeing in that, that context.

David Wilkinson
CEO, NCR Voyix

Yeah, there's a lot of noise on the macro environment, as you describe, or the macroeconomic conditions. We've seen... We're in an interesting spot. So our customers, we serve more of the enterprise customers on retail-

Dan Perlin
Managing Director, Payments, Processors and IT Services, RBC Capital Markets

Mm-hmm

David Wilkinson
CEO, NCR Voyix

... and restaurant, so maybe a little less volatile to some of the macro conditions. Actually, the macro conditions are playing into our favor in many cases. It's a little bit different on digital banking. I'll speak about that differently.

Dan Perlin
Managing Director, Payments, Processors and IT Services, RBC Capital Markets

Okay.

David Wilkinson
CEO, NCR Voyix

On retail and restaurants, our customers are seeing strong demand, and in the grocery space, as an example, they came off of record compares coming out of COVID. All of their sales were at all-time highs. They were passing on price to consumers. That's how they were able to maintain margins with rising food costs and other things. They've kind of plateaued in the ability to pass price on, and now they're all scrambling to: "How, how do we make money?" That money-making efficiency play for them is really about technology, how they automate processes in the store, how do they think about using technology differently to differentiate their customers' experiences. And that plays really into what we're providing on the platform side of what we do on software, and then it plays into self-checkout, as an example, in grocery.

So, you know, we're seeing the reports coming out that holiday sales should be high. I'm hearing strong foundational growth numbers coming from most of our clients in grocery, and where they're looking to consolidate, they're looking to us. And the restaurant side, we're with the big enterprise brands that continue to grow. As with Todd Penegor at Wendy's, and he, we're the fastest-growing burger chain in the world. So Todd's still growing. Like, just this week, I was in California with Brian Niccol at Chipotle, and he... They're growing.

Dan Perlin
Managing Director, Payments, Processors and IT Services, RBC Capital Markets

Yeah.

David Wilkinson
CEO, NCR Voyix

You look at all these companies that we serve, and they still have a growth story. I think a lot of the macroeconomic conditions are playing into their hand in terms of the value that they provide and where they're looking to get efficiencies. They're looking to either consolidate vendor spend or get better efficiency out of their existing spend, and they come to us. On digital banking, the race for deposits is becoming a story about the consumer. You, as a consumer of a bank, your experience that you have with your mobile device, really, that's the bank. That becomes the branch. So more and more dollars are being pushed towards that digital experience.

So that's where we're really seeing that battlefront play out for us, is where banks are looking to differentiate that experience on the digital side. They're coming to us, where we've modernized the platform, moved it all to Google Cloud, opened the APIs, and created a competitive product stack-

Dan Perlin
Managing Director, Payments, Processors and IT Services, RBC Capital Markets

Yep

David Wilkinson
CEO, NCR Voyix

... around that.

Dan Perlin
Managing Director, Payments, Processors and IT Services, RBC Capital Markets

Nope, that's great. So let's go into it a little bit more deeply. The what we refer to as commerce, and I think you kind of referred to that as well, which a lot of times is kind of-

David Wilkinson
CEO, NCR Voyix

Yeah, the combination of retail and restaurant.

Dan Perlin
Managing Director, Payments, Processors and IT Services, RBC Capital Markets

The combination. Yeah, yeah. I, I've been kind of consolidating those two, just to kind of keep myself, honest here. But the story there seems like it's a positive mix shift. You know, software services, payments, like, moving in that direction. As an outsider looking in, sometimes it's hard to realize, like, where you are in that process. How much revenues has been shifted? What does that actually mean in terms of, revenue growth or the lack thereof in one period or another because of that transition? So if you wouldn't mind maybe teasing that to life and bring us up to speed as to where that process is and that journey is. We can break it apart, you know, into the various components, but it would be helpful just in aggregate to start with.

Brian Webb-Walsh
CFO, NCR Voyix

... Yeah, so, 56% of our revenue as a total company was recurring in the most recent quarter.

David Wilkinson
CEO, NCR Voyix

Yep.

Brian Webb-Walsh
CFO, NCR Voyix

We're looking to get that to be 65% by 2027, and we're looking to make steady progress as we go. Recurring revenue is much more profitable than the non-recurring revenue. It's like a 46% gross margin on the recurring side, non-recurring is 18%, so really, that mix shift is really important. And the way we do it in the commerce business, retail, and restaurants, is by connecting our customers to the platform, by shifting them to a pricing model and a contract vehicle that is a SaaS-based model, and then cross-selling and upselling. In that ARPU, average revenue per unit will expand over time 3x-4x as we do that, you know, over a couple of years. And as we sit here today, we have a little over 10% of our retail customers connected to the platform.

We have closer to 20% on the restaurant side, and we're trying to get that to 40% by 2027, roughly across both businesses.

David Wilkinson
CEO, NCR Voyix

Okay.

Brian Webb-Walsh
CFO, NCR Voyix

That's the key driver of the growth. You mentioned the kind of impact in the short term-

David Wilkinson
CEO, NCR Voyix

Yeah

Brian Webb-Walsh
CFO, NCR Voyix

... for going upfront, software revenue-

David Wilkinson
CEO, NCR Voyix

Yeah

Brian Webb-Walsh
CFO, NCR Voyix

... and taking it over time. That had a three point negative impact on the company's growth rate in the most recent quarter. Going forward, we're projecting, you know, fourth quarter into next year, about a two point impact, and then we believe it normalizes in our rate after that, and that's when we start to see the company's growth accelerate.

David Wilkinson
CEO, NCR Voyix

Yep. Okay. I know you laid out some kind of longer term, you know, targets, 2023 to 2027, in compounded growth. I think retail was 3-5, restaurants, 4-6. Pretty close.

Brian Webb-Walsh
CFO, NCR Voyix

Mm-hmm.

David Wilkinson
CEO, NCR Voyix

Yeah, a little, a little deviation there. But one of the things that struck me as I was looking at that initially on the KPIs, is that the ARPU expansion is, like, 10 times that of the location growth. It's pretty material. So there's a massive discrepancy between those two, and I'm just wondering, I get the ARPU expansion, and maybe you can elaborate on it even more, but, like, why not more location opportunity on, on both of those fronts?

Brian Webb-Walsh
CFO, NCR Voyix

Yeah, so we created the model through 2027, like you said, mostly based on ARPU expanding, and that's, you know, well within our control as we work with our customers to solve, you know, pain points for them, get them connected to the platform, get more wallet share. You know, working with our customers, that's largely in our control. We also had modest growth in sites. But that's an area of opportunity where we can actually overachieve, and we didn't, you know, base the model on having to get, you know, significant site growth, but we can. We are focused on that, and it's an area of opportunity to overachieve.

David Wilkinson
CEO, NCR Voyix

Okay.

Brian Webb-Walsh
CFO, NCR Voyix

Yeah, the message-

David Wilkinson
CEO, NCR Voyix

I think it's upside down to the model.

Dan Perlin
Managing Director, Payments, Processors and IT Services, RBC Capital Markets

That's exactly what I was gonna say.

David Wilkinson
CEO, NCR Voyix

Yeah.

Dan Perlin
Managing Director, Payments, Processors and IT Services, RBC Capital Markets

So, like, the message you're telling me is that there's, it's a conservative layout there. You got a lot of things in your control when it comes to ARPU, so let's not get over our skis yet on, on location count.

David Wilkinson
CEO, NCR Voyix

Yeah, and we're gonna, like Brian described, we'll, we'll continue to invest in our existing customers, making sure that they're happy, that we're supporting them well, and that we have them on the journey. As we do so, we are finding, like we're seeing in digital banking, like we're seeing in some of the, the announcements in the, in the last earnings release around retail and restaurant, we're winning. We're also winning net new customers.

Dan Perlin
Managing Director, Payments, Processors and IT Services, RBC Capital Markets

Mm-hmm.

David Wilkinson
CEO, NCR Voyix

We're just not relying on it to make our model-

Dan Perlin
Managing Director, Payments, Processors and IT Services, RBC Capital Markets

Yep

David Wilkinson
CEO, NCR Voyix

... work for us.

Dan Perlin
Managing Director, Payments, Processors and IT Services, RBC Capital Markets

Is it also a function of the fact that you have these large enterprise clients?

David Wilkinson
CEO, NCR Voyix

Yeah.

Dan Perlin
Managing Director, Payments, Processors and IT Services, RBC Capital Markets

There's just so much more opportunities you can kinda put into the existing footprint?

David Wilkinson
CEO, NCR Voyix

Yeah, I mean, if we even... If we said we're going to go after net new customers, it might be a couple of handfuls of customers.

Dan Perlin
Managing Director, Payments, Processors and IT Services, RBC Capital Markets

Right.

David Wilkinson
CEO, NCR Voyix

So it's not like we're out building this massive base. We are the market leader in point-of-sale software in both of those markets, so we have a large install base. We wanna change the economics. We wanna show them the path forward, and if we go win a few new customers, we will, but it's not gonna be needle-moving in terms of the net new number of customers. It'll be big sites. It'll create a little bit of a lumpiness, but overall, we'll, we'll, we'll continue to take share, and I, and I, I believe we are-

Dan Perlin
Managing Director, Payments, Processors and IT Services, RBC Capital Markets

Yep

David Wilkinson
CEO, NCR Voyix

... in the markets that we serve.

Dan Perlin
Managing Director, Payments, Processors and IT Services, RBC Capital Markets

Yep. No, that's great. Switching gears a little bit to digital banking in this context, the message and the story there is a little different.

David Wilkinson
CEO, NCR Voyix

Mm-hmm.

Dan Perlin
Managing Director, Payments, Processors and IT Services, RBC Capital Markets

Instead of this mix shift, it sounds like there's a re-acceleration kind of concept to be played out. And you definitely are moving from targets that are, like, mid-single digits to low double digits through that horizon period we just talked about. So maybe articulate for us what are the key attributes that are gonna get you kind of from the mid singles to the low doubles? And also again, just, like, the product roadmap that might get you there as well.

David Wilkinson
CEO, NCR Voyix

Yeah, so the last, this last earnings, we had 7% growth in digital banking. We described that we expect to exit, to your point, high single-, low double-digit growth, and that will continue into 2024. There's a bit of a history story behind why we're seeing the growth now. We had 36 net new adds over the trailing 12 months, so we're winning share-

Dan Perlin
Managing Director, Payments, Processors and IT Services, RBC Capital Markets

Yep

David Wilkinson
CEO, NCR Voyix

... in this space. We weren't always winning share. I mean, the digital banking product, for those that have followed us, was one that NCR acquired years ago, was largely underinvested, and became the donor pool for a lot of these startups that have come into this space. We focused about five years ago on replatforming that entire product. Just last year, we finished moving the last of all 20 million of our active subscribers into Google Cloud.

Dan Perlin
Managing Director, Payments, Processors and IT Services, RBC Capital Markets

Mm-hmm.

David Wilkinson
CEO, NCR Voyix

And when we did, you think about that product, we opened up the APIs of that product, and what that does is it allows a lot of partners to wrap themselves around our core ecosystem. So we have over 200 partners that can provide capabilities and services. In addition to the things like we've done, we've added Terafina, which adds new account opening, and we've done some other things around bill pay and peer-to-peer payments and card management that all become embedded into that application and allow financial institutions to create a better experience for you as a consumer of the bank branch.

Dan Perlin
Managing Director, Payments, Processors and IT Services, RBC Capital Markets

Yep.

David Wilkinson
CEO, NCR Voyix

So, the product itself is one that will embrace all of the innovation that's happening in and around the industry, the investment that a lot of other fintechs are making. We can use our digital banking application as the portal to the consumer—for some of those applications. When we do, obviously, we take a fee on the transactions that pass through that banking application. So we're going to continue. We started—you saw us show gross margins down a little bit in that space. That was all sales and marketing.

Dan Perlin
Managing Director, Payments, Processors and IT Services, RBC Capital Markets

Mm-hmm.

David Wilkinson
CEO, NCR Voyix

Investment, we'll continue to pour... I'll say we're pouring gasoline on the fire. We want to continue to grow that business. We have a strong backlog from the 36 net new customers that we've added. We're renewing at, you know, 95%+. We're seeing pricing stabilize in that segment as well. We feel really good about that business and the prospects for growth long term, and it's a combination of us having a face to the market and investing in go-to-market, and we just have a really good product now. It's stable, it is feature-rich, and we've opened up our ecosystem.

Dan Perlin
Managing Director, Payments, Processors and IT Services, RBC Capital Markets

Yep. So maybe take a step back there, 'cause I agree with you. I remember, you know, it goes back to when you guys actually acquired it. I remember those days. I, you know, I remember that business before we covered it, even at one point when it was public, so it kind of dates me a little bit, but, that evolution has been pretty significant.

And as we sit here, and we think about where the demand is from banks and what they need today, I'm trying to reconcile, like, the products, not only of today that are getting them in terms of, like, demand, deposits and things of that nature, which they very much need, but also, like, what's going to be the driver for the next two to three years that you kind of have in your toolkit or already you're investing into for the next, you know, like I said, three to five years?

David Wilkinson
CEO, NCR Voyix

Yeah, I mean, this sounds pretty basic, but just the-

Dan Perlin
Managing Director, Payments, Processors and IT Services, RBC Capital Markets

Sure

David Wilkinson
CEO, NCR Voyix

... the, it's an app.

Dan Perlin
Managing Director, Payments, Processors and IT Services, RBC Capital Markets

Yep.

David Wilkinson
CEO, NCR Voyix

So the user interface for us, we've refreshed the user interface. We're launching our new UI in quarter one of next year, and we'll continue to roll that out over the course of next year. You know, we're hearing from... You know, there are a lot of consultants that play in this space that advise institutions on what they should buy and how they should buy it. We're hearing very positive feedback from early previews of what that new user experience will look like. So just making the product more usable, while it's not functional in a sense, but it just makes it a better product overall. You know, the account opening module, we're continuing to add more capabilities to the-

Dan Perlin
Managing Director, Payments, Processors and IT Services, RBC Capital Markets

Mm-hmm

David Wilkinson
CEO, NCR Voyix

... the new products that can... the applications and the ease of the accuracy of the applications, the lack of audits that need to be done, the real tangible benefits that come from the pace and the velocity of new account opening, we still see as that, as a critical item. And then more looking forward, you know, we had our Accelerate conference four weeks ago in Nashville, the largest... It's our digital banking user conference, the largest one we've ever done. Almost 1,000 people there, prospects and existing customers. As we were sitting down with clients, you know, as they're battling for consumer deposits, the kind of the small business and business banking and the commercial banking comes into play as they battle for deposits.

So where you'll see us continuing to invest is in some of the commercial and more business banking features within our core product set.

Dan Perlin
Managing Director, Payments, Processors and IT Services, RBC Capital Markets

Yeah. I asked because, like, we were listening to our bank analyst this morning, you know, and a lot of the kind of regional and community banks, like, they paid up to get deposits so that other people didn't worry about capital-

David Wilkinson
CEO, NCR Voyix

Right

Dan Perlin
Managing Director, Payments, Processors and IT Services, RBC Capital Markets

... risk.

David Wilkinson
CEO, NCR Voyix

Right.

Dan Perlin
Managing Director, Payments, Processors and IT Services, RBC Capital Markets

Right? And so as those anniversary off into next year, it's like 100+ basis points or more that's allowing them to free up their capital, and so they're probably going to pivot on the product side. But it sounds like you guys are already there for what they're looking for next.

David Wilkinson
CEO, NCR Voyix

Yes.

Dan Perlin
Managing Director, Payments, Processors and IT Services, RBC Capital Markets

Okay.

David Wilkinson
CEO, NCR Voyix

Yeah.

Dan Perlin
Managing Director, Payments, Processors and IT Services, RBC Capital Markets

Okay.

David Wilkinson
CEO, NCR Voyix

We're getting there.

Dan Perlin
Managing Director, Payments, Processors and IT Services, RBC Capital Markets

We're getting there. Fair enough. So the other thing, and maybe this is a question for Brian, you know, the ARR is expected to, like, almost double in that horizon period. So maybe, can you just give us the building blocks, if you will, as to how you see that building out and what kind of visibility and, and maybe... You know, also, here again, like, as an outsider looking into this business, what should we be looking at for proof points that we'd feel comfortable with?

Brian Webb-Walsh
CFO, NCR Voyix

Yeah. So specifically to digital banking?

Dan Perlin
Managing Director, Payments, Processors and IT Services, RBC Capital Markets

Yeah, just on digital banking-

Brian Webb-Walsh
CFO, NCR Voyix

Yeah

Dan Perlin
Managing Director, Payments, Processors and IT Services, RBC Capital Markets

... for this purpose.

Brian Webb-Walsh
CFO, NCR Voyix

So, digital banking, it's more adding users.

Dan Perlin
Managing Director, Payments, Processors and IT Services, RBC Capital Markets

Yep

Brian Webb-Walsh
CFO, NCR Voyix

... and that comes from winning new customers and keeping what we have with good renewal rates, which we're currently experiencing. Over the last 12 months, we've had 36 net new wins, and so that's really the driver. ARPU increases a little bit here-

Dan Perlin
Managing Director, Payments, Processors and IT Services, RBC Capital Markets

Yeah

Brian Webb-Walsh
CFO, NCR Voyix

... but it's mostly coming from the users. And you know, we have a good backlog as we sit here today. We have decent visibility into Q4 and into next year, so we're confident in our ability to drive you know, high single digit, low double digit growth rates.

Dan Perlin
Managing Director, Payments, Processors and IT Services, RBC Capital Markets

Yep. So let me, David, let me ask you a bigger strategic picture question here. I mean, digital bank is a fantastic asset.

David Wilkinson
CEO, NCR Voyix

Mm-hmm.

Dan Perlin
Managing Director, Payments, Processors and IT Services, RBC Capital Markets

But it's kind of like, which one doesn't go with the other, so to speak? And you've heard us all talk about this previously. So, like, in the strategic review process, now you guys are separated, but then there's kind of your hat that you have to wear now to think about unlocking additional value. How important is keeping digital banking in the family, so to speak? Or if presented with an opportunity, you know, are there restrictions that would keep you from jettisoning it if the right opportunity came along?

David Wilkinson
CEO, NCR Voyix

Our focus is on maximizing the return to our shareholders, regardless of what form that takes. So you're right. We have gone through a strategic review process, and we just finished the separation, and we believe that the formation that we've taken coming out of this process is the right formation to unlock value.

Dan Perlin
Managing Director, Payments, Processors and IT Services, RBC Capital Markets

Yep.

David Wilkinson
CEO, NCR Voyix

That being said, we've also just gone through this process, and we set it-

Dan Perlin
Managing Director, Payments, Processors and IT Services, RBC Capital Markets

Yeah

David Wilkinson
CEO, NCR Voyix

... we set up an ability to separate NCR, as massive of that task was, effectively into two $4 billion revenue companies. So we've learned from that, in terms of how we can set up companies to give us ultimate optionality. So we're keeping all options open. We don't have any restrictions on what we would do. We're really focused on, right now, just for digital banking specifically, creating a business that is durable, sustainable, and we have an opportunity right now to take share-

Dan Perlin
Managing Director, Payments, Processors and IT Services, RBC Capital Markets

Yep

David Wilkinson
CEO, NCR Voyix

... and we want to capitalize on that as quickly as possible.

Dan Perlin
Managing Director, Payments, Processors and IT Services, RBC Capital Markets

Completely.

David Wilkinson
CEO, NCR Voyix

You know, there are no restrictions for us.

Dan Perlin
Managing Director, Payments, Processors and IT Services, RBC Capital Markets

Cool. Let's talk about the competitive environment more broadly. So this is not just, pertaining to digital banking. It, it pertains to retail and restaurant as well. Maybe let's jump back a little bit and go to, to restaurants. So you definitely are in the enterprise,

David Wilkinson
CEO, NCR Voyix

Right

Dan Perlin
Managing Director, Payments, Processors and IT Services, RBC Capital Markets

... stratosphere. So that removes some players out of it, but there are still some other ones there that are trying to knock on the door a little bit. So do you feel like that has changed at all in the past 12-18 months? You're seeing the same people, some are trying to bring out new software. We had them here the other day or yesterday, so I'm sure you know who we're talking about. Are you seeing them in the market yet? Not so much. And then how do you, you know, how do you think about some of the ones as you move downstream a little bit?

David Wilkinson
CEO, NCR Voyix

Yeah, our restaurant business as you described, it's really two pieces. The enterprise business, and we call enterprise 50 sites or more, and then SMB, we call 50 sites or less, or 49 or less, however you wanna do the math.

Dan Perlin
Managing Director, Payments, Processors and IT Services, RBC Capital Markets

Yep.

David Wilkinson
CEO, NCR Voyix

Greater than equals. So when we look at the enterprise side, it is the big brands. And what they really value is our scale and our ability to not just have the tech they need, but service capabilities to wrap around that to provide complete solutions to them. So some of the competitors in that space that are just are challenged with the scale that it takes to support some of these large enterprise clients and really create that value for them on a broader scale. So, you know, we see I haven't seen that competitive landscape change quite as much, but also our ecosystem, the way we approach the platform, once we get our customers connected to the platform, we're pretty open.

Dan Perlin
Managing Director, Payments, Processors and IT Services, RBC Capital Markets

Yeah.

David Wilkinson
CEO, NCR Voyix

So there's a lot of great tech out there that can help restaurants, that we actually help with the connection to our platform, unify that. We unify the consumer data, we unify the transaction data, the pricing, and we allow restaurants to have a more efficient operation as they would take an order online, as an example, route it to a store, run it right into their kitchen system, and give real-time status back to the guests. We, we enable that.

Dan Perlin
Managing Director, Payments, Processors and IT Services, RBC Capital Markets

Mm-hmm.

David Wilkinson
CEO, NCR Voyix

Where, you know, if you're just doing point tech solutions, you wouldn't have that seamless integration. So we enable a lot of the tech players in that space as well. And then, on the SMB front, you know, we'll run into... That becomes a very fragmented market-

Dan Perlin
Managing Director, Payments, Processors and IT Services, RBC Capital Markets

Yeah

David Wilkinson
CEO, NCR Voyix

... where, you know, there's a lot of players in that space. We tend to gravitate towards the more complex side of SMB, so either a complex restaurant itself or a multi-site operator that's trying to grow. When they start to grow and you start to think, "I might need a tech person or an IT team, or I really can't afford it-

Dan Perlin
Managing Director, Payments, Processors and IT Services, RBC Capital Markets

Mm-hmm.

David Wilkinson
CEO, NCR Voyix

... that's where we add a lot of value because we have the tech and the services to get you up and running and help you grow into, you know, if you're a 10-site chain wanting to be 50 or a 50-site chain wanting to be 200. That's where we find we add a lot of value. So we're really focused on that segment of the market, and we think in doing so, we're building a taller wall or a wider moat around our enterprise business, where there's a little less-

Dan Perlin
Managing Director, Payments, Processors and IT Services, RBC Capital Markets

Yep

David Wilkinson
CEO, NCR Voyix

... competition for us.

Dan Perlin
Managing Director, Payments, Processors and IT Services, RBC Capital Markets

Yep. Fair enough. What about payments penetration? You know, that was a big part of the story early on. How are you feeling about it today? Seems like more of that would happen at the smaller, let's call it the 49 or-

David Wilkinson
CEO, NCR Voyix

Yeah

Dan Perlin
Managing Director, Payments, Processors and IT Services, RBC Capital Markets

... lower, kind of, stratosphere. What are you, what are you seeing now?

David Wilkinson
CEO, NCR Voyix

That movement or that sales motion for us in that SMB space is payments-led.

Dan Perlin
Managing Director, Payments, Processors and IT Services, RBC Capital Markets

Yeah.

David Wilkinson
CEO, NCR Voyix

So very similar to what a lot of the even the you know people focusing on single sites would do, we're payments-led. We're seeing 90%+ attach rate for us in that segment. And we're gaining—we're net gaining share in that space for us, too. You're right in that that's more logical space, but we are seeing wins in the enterprise side, too.

Dan Perlin
Managing Director, Payments, Processors and IT Services, RBC Capital Markets

Okay

David Wilkinson
CEO, NCR Voyix

...for sites. We're continuing to push that. We are going to accelerate that. That's one of the things that we're excited about. And the focus for us as a new company, as we come out, we can get really focused on how do we invest in the right areas in both sales and capability so that we can penetrate retail and the upper end of restaurant. But you'll see us focus on that. You'll see KPIs that-

Dan Perlin
Managing Director, Payments, Processors and IT Services, RBC Capital Markets

Okay

David Wilkinson
CEO, NCR Voyix

... will come out around platform or payment sites. You'll continue to see that, and you'll see penetration in the other segments as well.

Dan Perlin
Managing Director, Payments, Processors and IT Services, RBC Capital Markets

Okay, great.

David Wilkinson
CEO, NCR Voyix

Yeah.

Dan Perlin
Managing Director, Payments, Processors and IT Services, RBC Capital Markets

Brian, you know, you sold, I guess, some payments assets a little bit. So maybe... You know, I say that, and it sounds kind of like you sold really businesses, but maybe can you just explain exactly what you sold and why you did it? 'Cause I think there was some confusion around the quarter as to what that was.

Brian Webb-Walsh
CFO, NCR Voyix

Yep. So they're non-core payment assets that have nothing to do with retail and restaurant-attached payments.

Dan Perlin
Managing Director, Payments, Processors and IT Services, RBC Capital Markets

Yep.

Brian Webb-Walsh
CFO, NCR Voyix

They would've been in the other segment as we created Voyix, so it didn't impact the revenue in retail and restaurants. They... There was concentration risk, investment was needed-

Dan Perlin
Managing Director, Payments, Processors and IT Services, RBC Capital Markets

Mm-hmm.

Brian Webb-Walsh
CFO, NCR Voyix

... and it was better from a focus perspective and a going-forward perspective to divest those assets.

Dan Perlin
Managing Director, Payments, Processors and IT Services, RBC Capital Markets

Okay. Okay. So let's stay on the numbers for a second and talk about margin expansion opportunities. Here again, you have a, you have a trajectory that is calling for 10%-12% on a, on a compounded growth basis, 400-500 basis points. I mean, this is a lot of margin to achieve in a, I would say, a relatively reasonable amount of time. You know,

Brian Webb-Walsh
CFO, NCR Voyix

Yep

Dan Perlin
Managing Director, Payments, Processors and IT Services, RBC Capital Markets

... it's not super short, but I mean, it's, it's pretty elevated. So, how are you getting there? What do you think are the bigger challenges? What are the easy things that you kind of knocked down early? And then, is there some sort of cadence that we can kind of keep in mind?

Brian Webb-Walsh
CFO, NCR Voyix

Yeah, so overall, on the high end, 500 basis points of expansion, 200 of that comes from cost cutting. 300 basis points comes from mix shifts, so digital banking growing faster, and then within retail and restaurants, software and services growing faster and hardware declining low single digit. And that mix shift will happen pretty evenly, you know, as we go through 2027.

Dan Perlin
Managing Director, Payments, Processors and IT Services, RBC Capital Markets

Okay.

Brian Webb-Walsh
CFO, NCR Voyix

On the cost takeout, we're actively working three major work streams around cost. One is around our corporate footprint, looking at real estate, looking, you know, at where we put certain skills, you know, focused on low-cost strategic value centers, and just having a corporate footprint that fits what Voyix needs. So that's well underway.

Dan Perlin
Managing Director, Payments, Processors and IT Services, RBC Capital Markets

Mm-hmm.

Brian Webb-Walsh
CFO, NCR Voyix

We have another work stream around our hardware and simplifying how we design our products to improve our hardware margins, and that'll benefit us starting next year. And then the third is really looking at our services organization, removing some overlap. There's, you know, skill set differences that we need as standalone Voyix versus the combined legacy NCR. Our skill set isn't quite as complex, so that's an opportunity. And again, shifting to lower-cost locations where we can and doing more through remote solve. So all of those programs are underway. We expect to be able to maintain our margin next year at 17%, which is the starting point-

Dan Perlin
Managing Director, Payments, Processors and IT Services, RBC Capital Markets

Mm-hmm

Brian Webb-Walsh
CFO, NCR Voyix

... as we digest the dyssynergies of $45-$55 million of standing up both companies. You know, our portion of those dyssynergies is, you know, $45-$50, so we'll be able to overcome those and keep margin flat. Then from there, think about pretty consistent improvement-... any bit of margin as we go through 2027.

Dan Perlin
Managing Director, Payments, Processors and IT Services, RBC Capital Markets

Okay. You know, I don't think of you guys necessarily as an AI company, but we, you know, it's the topic du jour at this conference. And so are there, are there opportunities for you to utilize both, you know, AI holistically, either in the, you know, customer management side with generative AI, or just AI internally in terms of more efficiencies, cost management, margin expansion longer term?

David Wilkinson
CEO, NCR Voyix

Yeah, there's both. So embedded in what Brian described in some of the cost savings and other areas around it getting more efficient is the automation side of what we do. So we provide a tremendous amount of we'll call it help desk and remote service offerings-

Dan Perlin
Managing Director, Payments, Processors and IT Services, RBC Capital Markets

Mm-hmm

David Wilkinson
CEO, NCR Voyix

...for retail and restaurants, part of that full service offering that we have. And so there's a big opportunity there for us to drive automation through AI as it relates to that. There are the basic things. I was with the CEO of Google Cloud, Thomas, and I were having a conversation about how Google has leveraged it internally to do some things like just combing through contracts. You know, as we're making this shift-

Dan Perlin
Managing Director, Payments, Processors and IT Services, RBC Capital Markets

Yeah

David Wilkinson
CEO, NCR Voyix

... from perpetual license to SaaS contracts, there are multiple contract vehicles we have with each customer. How do we, how do we get more efficient at unifying that and creating a better sales motion and a better experience for our clients? So we're gonna leverage some of the AI with some of our big partners to, to go do that. On the customer side, the, the easiest one, you, you mentioned self-checkout earlier. The easiest one to, to think about is how we're leveraging computer vision. We have a, we'll call it a retrofit to our market-leading install base of what we call the Halo. It's the computer vision, the ability to recognize items with-

Dan Perlin
Managing Director, Payments, Processors and IT Services, RBC Capital Markets

Oh, yeah

David Wilkinson
CEO, NCR Voyix

... computer vision. That's all leveraging AI models at the edge. So we're embracing AI. All of our clients are looking to automate or drive better use of the data, and our platform really unifies that data and makes it accessible for them to use in AI applications as well. So we're excited about what that means, and we have an edge product that it's the ability to think about edge computing differently, doing virtualization and containerization within the store or the restaurant. That's unique to what we do as NCR Voyix. And you think about the amount of compute required to do AI and automation-

Dan Perlin
Managing Director, Payments, Processors and IT Services, RBC Capital Markets

Mm-hmm

David Wilkinson
CEO, NCR Voyix

... at the edge. Nobody wants to actually put more compute in the store, but you have to. The analogy is like having your Tesla have to go back to the cloud to figure out that it's gonna either run a red light or hit another car. You would never do that. It has to have edge compute. We have a retail and a restaurant tech stack-

Dan Perlin
Managing Director, Payments, Processors and IT Services, RBC Capital Markets

Mm

David Wilkinson
CEO, NCR Voyix

... that's not ready to do that. We have the answer for that edge, that side of the market, too, with our edge product.

Dan Perlin
Managing Director, Payments, Processors and IT Services, RBC Capital Markets

That's interesting. Okay.

David Wilkinson
CEO, NCR Voyix

Yeah.

Dan Perlin
Managing Director, Payments, Processors and IT Services, RBC Capital Markets

Yeah, I hadn't thought about that. That's a good point. When we think about where you are in terms of leverage today, where are you thinking you're gonna end the year? How should we be thinking about that going into next year a little bit? And I think the targets you guys have talked about are, like, two to three turns, and so, like, why is that the comfort zone?

Brian Webb-Walsh
CFO, NCR Voyix

Yeah, so we'll end the year, we're targeting 3, around 3.5 turns of leverage. That's consistent with what we said at Investor Day.

Dan Perlin
Managing Director, Payments, Processors and IT Services, RBC Capital Markets

Yep.

Brian Webb-Walsh
CFO, NCR Voyix

We also said by the end of next year, we wanna be around 3 turns. I think 2-3 turns, which is a, you know, relatively wide range to maneuver in. You know, just given our recurring revenue, the visibility we have around our business model, kind of the, you know, cost of debt, we think that's the right leverage right now.

Dan Perlin
Managing Director, Payments, Processors and IT Services, RBC Capital Markets

Yep.

Brian Webb-Walsh
CFO, NCR Voyix

You know, one other point I'd make is our debt stack is, you know, inherited from the legacy NCR, so it's attractively priced relative to today. You know, average rate is, like, 5.4%.

Dan Perlin
Managing Director, Payments, Processors and IT Services, RBC Capital Markets

Yeah.

Brian Webb-Walsh
CFO, NCR Voyix

It's 90% fixed, so we feel pretty good about our, our debt stack, but we do wanna improve leverage as we move forward in the near term.

Dan Perlin
Managing Director, Payments, Processors and IT Services, RBC Capital Markets

Yeah, a lot of companies we cover would love to just buy that off you if they could.

Brian Webb-Walsh
CFO, NCR Voyix

Yeah. Understood.

Dan Perlin
Managing Director, Payments, Processors and IT Services, RBC Capital Markets

All right, so the last minute we have here, I want to just talk about holistically, how you think about capital allocation. We talked a little bit about leverage here, but, like, you know, going forward, there's an M&A strategy in place. What are you... Kind of, what are the high hurdles? How do you think about that? And then, as the company matures a little bit in terms of its growth cycles over the next four, five, six years, just how do you, how do you envision that playing out?

David Wilkinson
CEO, NCR Voyix

Yeah, as Brian described, the priorities are reinvesting in our product. At our core, we're a product company.

Dan Perlin
Managing Director, Payments, Processors and IT Services, RBC Capital Markets

Yeah.

David Wilkinson
CEO, NCR Voyix

So we're gonna build great software, and 90% of our CapEx goes back into our core products, our core software and platform products. The, the second priority is, as you asked the question to Brian, is really de-levering, getting us to something that starts with a two, is our, is our preference in terms of our goal. And then from there, we, we look at tuck-in acquisitions. We've done that over the, over the years in terms of really looking at buy versus build decisions related to the portfolio, but it will be things that are in and around our platform. So you saw us on the digital banking side.

Dan Perlin
Managing Director, Payments, Processors and IT Services, RBC Capital Markets

Mm-hmm.

David Wilkinson
CEO, NCR Voyix

We added Terafina. That gives us account opening-

Dan Perlin
Managing Director, Payments, Processors and IT Services, RBC Capital Markets

Yeah

David Wilkinson
CEO, NCR Voyix

... capabilities. In the retail side, we made an acquisition to give us grocery mobile ordering. So you'll see us do those kind of things that ride our platform, that allow us to monetize our base and just grow ARPU through adding... That's where our acquisition strategy will be focused in the short term.

Dan Perlin
Managing Director, Payments, Processors and IT Services, RBC Capital Markets

Okay, great. Well, we've hit the mark, so thank you both so much. David, Brian, thank you so much for being here, and best of luck to you. I'm looking forward to covering you-

Brian Webb-Walsh
CFO, NCR Voyix

Perfect

Dan Perlin
Managing Director, Payments, Processors and IT Services, RBC Capital Markets

... in the future.

Brian Webb-Walsh
CFO, NCR Voyix

Thank you.

David Wilkinson
CEO, NCR Voyix

Thanks, Dan. Thank you.

Dan Perlin
Managing Director, Payments, Processors and IT Services, RBC Capital Markets

Look forward to knowing you. Thank you so much.

David Wilkinson
CEO, NCR Voyix

Thank you very much.

Dan Perlin
Managing Director, Payments, Processors and IT Services, RBC Capital Markets

Appreciate it. All righty.

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