Greetings and welcome to the NCR Voyix Q4 2024 Earnings C all. At this time, all participants are in a listen-only mode. A brief question-and-answer session will follow the formal presentation. Should anyone require operator assistance during the conference, please press star zero on your telephone keypad. As a reminder, this conference is being recorded. It is now my pleasure to introduce your host, Sarah Jane Schneider, Vice President, Investor Relations. Thank you. You may begin.
Good morning, and thank you for joining our fourth quarter 2024 earnings conference call. This morning, we issued our earnings release reporting financials for the quarter ended December 31st, 2024. A copy of the earnings release and the presentation that we will reference during this call are available on the Investor Relations section of our website, which can be found at ncrvoyix.com and have been filed with the SEC. With me on the call today are Jim Kelly, our Chief Executive Officer; Brian Webb-Walsh, our Chief Financial Officer; Benny Tadele, President, Restaurants; and Darren Wilson, President, Retail. This call is being recorded, and the webcast is available on the Investor Relations section of our website. Before we begin, please be advised that remarks today will contain forward-looking statements.
These forward-looking statements are subject to risks, uncertainties, and other factors which could cause actual results to differ materially from those expressed or implied by such forward-looking statements. For additional information on these factors, please refer to our earnings release and our other reports filed with the SEC. We caution you not to place undue reliance on these statements. Forward-looking statements during this call speak only as of the date of this call, and we undertake no obligation to update them. In addition, we will be discussing or providing certain non-GAAP financial measures today, which we believe will provide additional clarity regarding our ongoing performance.
For a full reconciliation of the non-GAAP financial measures discussed in this call to the most comparable GAAP measure in accordance with SEC regulations, please see our press release furnished as an exhibit to our Form 8-K filed this morning and our supplemental materials available on the Investor Relations section of our website. With that, I would now like to turn the call over to Jim.
Thanks, Sarah Jane, and good morning. I would like to welcome all of you to our fourth quarter earnings call. I am Jim Kelly, NCR Voyix's newly appointed Chief Executive Officer. As you may know, I was appointed Independent Chair of the Board of Directors in October of 2023, followed by Executive Chair in May of last year. This 15-month period allowed me to gain keen insights into our operations, products, customers, and strategy before stepping into my new role. Ahead of discussing our fourth quarter results, I wanted to share my initial observations of the company. I accepted my current position as I believe we have a strong foundation upon which to execute our growth objectives and would like to elaborate on what I view as our key strengths.
Beginning with our competitive positioning, the company has an extensive track record supporting some of the largest global retail and restaurant brands and is today the number one in self-checkout and point-of-sale software for convenience and fuel, grocery, and restaurants. While the sales cycle for enterprise point-of-sale is very competitive, once committed, we generally maintain these relationships for over 10 years, sometimes as long as 30 years. This is clearly illustrated by our strong revenue retention of 98% over the last three years. The second is our platform. Over the past five years, the company has invested significantly in our platform to meet the growing demands of restaurants and retailers around the globe. We have several paths to connect customers to the platform. This enables existing customers to access real-time insights and additional functionality, avoiding a wholesale point-of-sale conversion.
The success of this approach is reflected in our high teens revenue growth in the enterprise platform customers and represents 15% of total company software and services revenue. Further, we have approximately 74,000 sites on our platform, an increase of 26% from the prior year, and over 110 billion API calls at the end of 2024. In restaurants, Aloha Cloud point-of-sale has been widely available for fast casual for more than a year, with nearly 15,000 locations operating on our platform today, many of which are multi-site businesses. For 2025, we have plans to launch several enterprise platform solutions, two of which are in labs with customers. We are actively working with our existing base and prospects to deliver a phased release of enhanced capabilities beginning this year. In retail, our newest self-checkout solutions launched in 2024 are available in the U.S. and parts of Europe and Asia-Pacific.
We expect full rollout globally by year-end. Our point-of-sale and fuel are in pilot in both the U.S. and Asia-Pacific, with deployment scheduled for later this year, followed by a release in 2026. As our suite of platform solutions are released to the market, we anticipate strong demand from our existing base along with new customers, accelerating platform sites and transaction growth. The third difference is service. We are uniquely positioned to meet the needs of retailers and restaurants with our extensive global service offering. We leverage a team of 8,000 highly trained professionals to provide software management, store implementation, and hardware maintenance for our customers. Our unmatched remote and field service teams ensure 24/7 support, particularly during the holiday seasons. While historically these services were built on a fee-for-service basis or an annual contract, we are now bundling services and software into a multi-year subscription.
Where services are standalone, we are offering a subscription contract. This approach is mutually beneficial as customers gain greater cost transparency while we improve resource allocation and drive efficiency. Lastly, our payments opportunity. While the company has successfully executed its payment strategy with small and mid-sized restaurants, we have been unable to meet the complex and diverse payment requirements of enterprise retailers with the existing third-party authorization platform. As such, we have entered into a five-year non-exclusive agreement with Worldpay, a global leader in payment solutions, to provide the necessary functionality to meet the needs of our enterprise customers beginning in the United States. For 2024, our U.S. customers processed over $500 billion in payments through their point of sale, the majority of which relates to enterprise customers. Once implemented later this year, we will begin offering these payment capabilities to new and existing customers.