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Morgan Stanley European Technology, Media & Telecom Conference

Nov 15, 2023

Simon Flannery
Managing Director, Morgan Stanley

Let me join Emmett in welcoming you all to Barcelona. It's great to have you here, and there's plenty of coffee outside for those coming from the U.S. We'll make it through the day. It's my great pleasure to welcome to Barcelona, Tony Skiadas. Tony, congratulations-

Tony Skiadas
CFO, Verizon

Thank you.

Simon Flannery
Managing Director, Morgan Stanley

-on recently being named the, CFO of Verizon.

Tony Skiadas
CFO, Verizon

Thank you.

Simon Flannery
Managing Director, Morgan Stanley

We're delighted to have you here. I know you have some Safe Harbor comments.

Tony Skiadas
CFO, Verizon

Yes.

Simon Flannery
Managing Director, Morgan Stanley

Just to get out of the way.

Tony Skiadas
CFO, Verizon

Sure. So just some quick housekeeping. So I just want to draw your attention to Verizon's Safe Harbor statement and FCC filings, which are located on Verizon's website, and we may make future comments that are subject to risks and uncertainties. So with that, we can get going.

Simon Flannery
Managing Director, Morgan Stanley

Mm-hmm. Great. Thank you. And for Morgan Stanley disclosures, please see the Morgan Stanley research website, backslash disclosures. So Tony, it's been a busy year at Verizon. You've had a lot of management changes, you know, in the springtime. Perhaps for those who haven't been following it as closely, could you just talk us through the reshuffle that happened in the spring, and where are we today, and what are the kind of the early signposts of results from that?

Tony Skiadas
CFO, Verizon

Sure. So, you know, back in March, Hans made a bunch of changes. He was running the consumer business at the time, and he decided to bring Sampath into the consumer role. He was running our Verizon Business Group previously, and behind him, people, Kyle Malady, who's been running the network for many years in our business team. And then Joe Russo came behind him to run the network. And then I came behind Matt Ellis as the CFO back in May. So I've been in the role about six months now. And the focus of the team is very much aligned around growing service revenue, wireless service revenue, EBITDA, and Free Cash Flow growth. And within that framework, driving growth in mobility, broadband, and private networks.

I think you've seen the progress so far, particularly on the mobility side, with Sampath driving improvements in the consumer business and a lot of the changes he's made in recent months. Then Kyle's had very steady performance in our Verizon Business Group on mobility. On broadband, we said we're comfortable with the 400,000+ pace on broadband net adds, so that's continuing on, and we have great momentum there, particularly on fixed wireless access. Then on the private networks, we have early leadership there, and we've signed some big logos and see further opportunity down the road.

In terms of my priorities for the team, you know, clearly supporting the leadership team and making sure we're narrowing the focus on operational performance and execution, that's extremely important to us, and you see that come through in our results the last couple of quarters. Secondly, executing and delivering on the guidance that we gave out this year, and we're on track with our guidance for 2023, including raising our free cash flow guide in the third quarter for the full year of 2023. Lastly, executing on our capital allocation priorities, and those four priorities remain unchanged. So good progress thus far. I'm very encouraged by what I see. Obviously, we have more work to do.

Simon Flannery
Managing Director, Morgan Stanley

Great. That's a great summary. Maybe I come back to one of the things you were saying, that you were talking about Sampath came into the consumer organization, having run business, and he made a number of changes.

Tony Skiadas
CFO, Verizon

Yeah.

Simon Flannery
Managing Director, Morgan Stanley

It seems like there was a lot of kind of, decentralization, driving accountability. Can you help us, you know, lift up the cover there a little bit?

Tony Skiadas
CFO, Verizon

Sure. So, when Sampath came in, one of the things he wanted to do was go back to a regional model. We were running the consumer business centrally, and we thought the best way- he thought the best way to do it was running it in a regional model. So we moved to a regional model back in the middle of the year, and that's a model that is a lot closer to the customer. It's something we know how to execute. We ran Verizon Wireless that way for many, many years, and we're very successful. So it's a model that gives us- gets us a lot closer to the customer, gives us local execution as well.

Some of the other changes he made most recently are around the sales compensation as well, and moving the sales compensation to individualized sales comp. We previously had a team concept, so that was extremely important to incentivize the sales team the right way and ensuring that we pay for sales performance there. So those were two big changes. And the other big one in the middle of all that was the introduction of myPlan, which is a big pricing go-to-market refresh for us, and it's a great plan. It's it gives customers a lot of flexibility to choose their network and their perks, and that was a big deal for us, and that was launched in May as well. So a lot of great changes and good momentum thus far.

Simon Flannery
Managing Director, Morgan Stanley

Right. And maybe, for those who are less familiar, if you could just explain the myPlan concept?

Tony Skiadas
CFO, Verizon

Sure.

Simon Flannery
Managing Director, Morgan Stanley

How it differed from the Mix & Match that you had before?

Tony Skiadas
CFO, Verizon

Sure, sure. So myPlan allows you to choose your network options, and there's three different network options there. So it gives the customer a lot of flexibility to choose the network and the level of service they want out of the network, and then also gives the customer options to choose their perks as well. So perks could be, you know, Walmart, Netflix, and hotspots, and things like that, that are Disney+, that give customers great value and choice and at attractive rates that they can't get elsewhere. So and it gives customers a lot of flexibility to choose the network they want and the perks that they want and pay for what they want. So it's very flexible. Also gave us flexibility as well.

As we've evolved the platform, we added a third tier, the Ultimate Unlimited tier as well, and we were able to do that very quickly. So the plan is very, very flexible. We can swap perks in and out very easily, so there's a lot of flexibility in the plan, and consumers get a lot of choice, which is extremely important for us.

Simon Flannery
Managing Director, Morgan Stanley

There's a new perk which has just come out, I guess, $10 for Netflix plus Max. And the question I've been getting is, you know, what doesn't Verizon get a margin out of that? How do you think about pricing these?

Tony Skiadas
CFO, Verizon

Sure. So the perks are $10 each, and we do make margin on them. So we have great value for customers. Obviously, you can't get a perk like that or any other perk for the rates that stand alone in the marketplace, but we do we do make margin on those perks.

Simon Flannery
Managing Director, Morgan Stanley

Great. So you talked about the changes that Sampath made, a lot of momentum you were noting. But presumably, it's going to take some time for this flywheel to-

Tony Skiadas
CFO, Verizon

Yeah

Simon Flannery
Managing Director, Morgan Stanley

come through to get to, you know, that sort of sustained positive consumer net adds. Can you just talk us through how, how you're thinking about that?

Tony Skiadas
CFO, Verizon

Sure. So with the regional structure, you know, clearly it enhances our decision-making and speed to market, and we're able to make decisions a lot quicker and pivot if we need to. You know, the goal with consumer has continued to be to show improvements in the profile. I think you see in the last couple of quarters, we've shown improvements both in the second quarter and in the third quarter on volumes. For the fourth quarter, we said we would see improvements year-over-year. Last year, we did 41,000 postpaid phone net adds in the fourth quarter. Last year, we said we would see improvements this year, year-over-year, so you can do the math there.

But we're not going to specifically guide on 2024 volumes, but rest assured, Sampath's goal is to get it flat and to get it positive, so he's got good momentum. Our offers coming out of the third quarter are resonating in the market. We had good gross add momentum coming out of the third quarter. That's continued into the early part of the fourth quarter. We'll see where that goes. Obviously, we have the holiday season in front of us, and as you know, a lot of the volumes come towards the last four or five weeks here in the quarter. So we'll see where we end up, but we like the momentum we have at this point.

Simon Flannery
Managing Director, Morgan Stanley

Is it more of a gross add? Kind of, you're solving for gross add, solving for churn, or a bit of both?

Tony Skiadas
CFO, Verizon

A bit of both. So we have good gross add momentum. We were positive gross adds coming out of the third quarter, but Sampath is also very focused, laser-focused on keeping churn in check as well.

Simon Flannery
Managing Director, Morgan Stanley

Yeah. And can you characterize the competitive environment and the switching environment right now? We're always seeing these big headline promos around the iPhone launch, around Black Friday, but how does this compare to prior years?

Tony Skiadas
CFO, Verizon

I think, you know, from our standpoint, we said we're going to be very disciplined in the marketplace, and I think you've seen that. The level of promotions that we've done has been pretty stable. In fact, the promo amortization that hits against revenue has flattened out throughout the year, which is a good sign for us. Like I said, we've been very disciplined and, you know, we see others doing things, but, you know, we think volumes are very important, but we're going to do it in a very disciplined way, and, you know, we're not going to chase it.

Simon Flannery
Managing Director, Morgan Stanley

Okay, that makes sense. So you, you touched on it earlier, but one of the things that was nice to see was the increase in the free cash guidance.

Tony Skiadas
CFO, Verizon

Yes.

Simon Flannery
Managing Director, Morgan Stanley

And, Emmett referenced the falling CapEx. So can you just talk about what was driving your confidence in raising the guidance? And historically, Verizon hasn't necessarily been focused on sharing a free cash flow-

Tony Skiadas
CFO, Verizon

Yes

Simon Flannery
Managing Director, Morgan Stanley

target with us, so you seem to have a lot of confidence.

Tony Skiadas
CFO, Verizon

That was... Yes, that was the first, and that was one of the resisters in the past. But, yeah, we had a good couple of quarters, and we had a strong third quarter on free cash flow. Given the performance of the business, obviously a lower upgrade rate that we saw over the last few quarters. The upgrades were down in the consumer business, you know, in the high 30% range in the second quarter and in the high 20s in the third quarter. We continue to see that in the fourth quarter.

So obviously, that's a tailwind, for cash flow, but given the discipline also that we've had in the marketplace with, promotions and retention, and the operations of the business, we had strong EBIT in the third quarter as well. We felt very comfortable raising the guide, and we were comfortable raising the guide despite having, you know, higher interest costs, coming through, as well as our CapEx. We mentioned that would be at the upper end of the range. So, despite all of that, we were comfortable raising the guide by, by $1 billion to $18 billion plus for 2023.

Simon Flannery
Managing Director, Morgan Stanley

I think you said you have some price tailwinds coming into the fourth quarter?

Tony Skiadas
CFO, Verizon

Yes. So, we've made a number of pricing changes throughout the year, whether it was the legacy unlimited plans, the Mix & Match cohorts or the insurance program, or even the bundled on fixed wireless access. The most recent one was a legacy Mix & Match that we did in September, and that'll provide a tailwind. All these will provide a tailwind heading into the fourth quarter and into next year. And the legacy Mix & Match that we did in September provides about $100 million of incremental revenue in the fourth quarter and then a tailwind into next year as well. So, we feel good about the shape of service revenue heading into next year.

Simon Flannery
Managing Director, Morgan Stanley

Do you think the industry's got to a new normal here, where there is some ability to pass price along? That, you know, I think 18 months ago, there was a concern about sort of stirring up the hornet's nest or something, that churn might, you know, be a spike, but that, it seems like the industry is a little bit, and maybe the consumer is a little bit more accepting.

Tony Skiadas
CFO, Verizon

Yeah, I mean, we've done a lot of pricing changes in the last two years. So in 2022, we did about $2 billion worth of price changes, in 2023, about $1 billion worth. And we've been able, this year, to keep the churn very much in check, and some of that's to do with also the myPlan construct as well, and customers that resonating with customers and the offers in the marketplace. So yeah, I think, you know, we've had good traction there. We'll look at opportunities next year. Obviously, I'm not going to telegraph what we're going to do, but, you know, if there's opportunities to take further actions, you'll see us do that.

Simon Flannery
Managing Director, Morgan Stanley

Great. You talked about the low upgrade rate, and we've seen that across the industry. What do you think is going on here? I think 70%-ish of your base now has a 5G phone.

Tony Skiadas
CFO, Verizon

Yes.

Simon Flannery
Managing Director, Morgan Stanley

These phones aren't cheap, and maybe if they're paid off, if you just keep them for a little while, but, you know, is this something that you expect to be sustained, and what, what do you think is driving it?

Tony Skiadas
CFO, Verizon

... Yeah, so a couple of things, Simon. I would say customers are hanging on to their phones longer. That's, that's something we're seeing, you know, three, four years, and the refresh cycle has elongated just, you know, by customer choice. So that's maybe the first thing that we're seeing. The second thing we're seeing is we have 36-month device payment plans now in the market. So, customers will wait until, you know, the 36 months and maybe then some, before they, before they decide to upgrade, and then their bill drops at the end of the 36 months as well. So and then there's the, there's the handset side of it too, and the innovation around that. So there's a few factors there that we see.

We've seen lower upgrades throughout the year, both second quarter, third quarter, and even into the fourth quarter, year over year. We'll see where we go next year, but it's definitely come down quite a bit from where we were.

Simon Flannery
Managing Director, Morgan Stanley

Yeah. And that comes despite the industry growing at another healthy clip in 2023. Any sense of how sustainable this is, and why is it, you know, remaining so strong when, you know, there was a lot of concern that we were gonna be much lower this year, a couple of million below where we are?

Tony Skiadas
CFO, Verizon

Yeah, no, we've seen good growth across the space and, you know, our goal is to continue to, you know, to punch our own weight, and I think, you know, we haven't been doing that the last couple of years. We, you know, we're doing more of that now, and with the changes we've made, we feel like we can continue to compete and get volumes at the right rate and be very disciplined about growing volumes.

Simon Flannery
Managing Director, Morgan Stanley

Are you seeing anything in how many people taking multiple devices or different age cohorts? Anything changed there?

Tony Skiadas
CFO, Verizon

Nothing significant, Simon. I mean, I think, you know, we see the same, you know, family plans and, and things like that, but nothing, nothing significantly that we're seeing.

Simon Flannery
Managing Director, Morgan Stanley

Right. Anything you're picking up on the macro front? Any change in consumer payment patterns or enterprise demand?

Tony Skiadas
CFO, Verizon

Yeah, the payment patterns have been very stable, across both business and consumer. And I would say the payment patterns are very much in line with, with pre-pandemic, levels. Our accounts receivable agings continue to be strong. As you know, we have a high-quality, customer base, and, and you see that in some of our, ABS filings, so customers have been very resilient. Certainly, we're not immune to any, we're not immune to any of the business pressures, tech pressures, et cetera, with layoffs and things, so we're not immune to any of that. But, we're very... You know, what we see right now is a very stable environment, and we'll continue to keep an eye on it, but nothing significant at this point.

Simon Flannery
Managing Director, Morgan Stanley

Great. I'd like to come on to fixed wireless, if I could, and perhaps just tie that into your spectrum position. So update us on the rollout of mid-band 5G.

Tony Skiadas
CFO, Verizon

Sure. So we got the remaining spectrum recently, so we have the full complement of spectrum now. Our C-band is rolled out to about half, a little more than half of our cell sites, so we still have a bit of work to do. So just because we have all the spectrum doesn't mean the network is completely finished, so we still have a couple of years of build to go. We're very pleased with the progress thus far. The customer experience on C-band has been great, as well as the churn benefits we've seen as well. So we're very pleased with the progress thus far of the build, but we still have more to do.

Simon Flannery
Managing Director, Morgan Stanley

Your average depth is 160 MHz-

Tony Skiadas
CFO, Verizon

Yes, 161.

Simon Flannery
Managing Director, Morgan Stanley

... which is one of the biggest globally, I would-

Tony Skiadas
CFO, Verizon

Yeah. So we're putting a lot of capacity to use right now, and, you know, the bandwidth is tremendous, and that's both for mobility and for fixed wireless access. We see great, you know, we've had great momentum with fixed wireless access. We did 384,000 fixed wireless access net adds in the third quarter. We have over 2.7 million now subs in our base, and we said that we would see about four to five million by 2025. If you do the math, we're probably a little in front of that. We're not ready to give a new target yet, but I will-

Simon Flannery
Managing Director, Morgan Stanley

It's a great place to do it.

Tony Skiadas
CFO, Verizon

Yeah, we're not gonna guide on 2024 right now, so. But, we're very pleased with the progress, and, our engineering team is way out in front of the demand, so our internal targets are obviously much higher. But we're very pleased with the progress thus far, and, you know, we see, you know, the goal here is to build a long-term, sustainable business with fixed wireless access.

Simon Flannery
Managing Director, Morgan Stanley

Why do you think it's resonated so much? Because I think you and T-Mobile talk about Net Promoter scores, you know, that are some of the best of any product, you know, pretty competitive with fiber. What is it that people love so much about it?

Tony Skiadas
CFO, Verizon

It's very simple. You plug it in and go. There's no install.

Simon Flannery
Managing Director, Morgan Stanley

Mm.

Tony Skiadas
CFO, Verizon

So it's simply plug it in, connect to the network, and you have it in the house. So you... It's very simple. It resonates with customers, and it, it's very simple to use. And that's been the goal with this, is making sure that the customer experience is very easy for them, and customers love it, and we have great NPS scores from what we've seen thus far. And like I said earlier, the churn rates are really good as well.

Simon Flannery
Managing Director, Morgan Stanley

And it's fast enough, it seems like. Not everybody needs that gigabit circuit. It's

Tony Skiadas
CFO, Verizon

It's fast enough, and customers, you know... It works for customers to stream multiple devices and gaming and whatnot. There's plenty of bandwidth there for multi-device use in the home.

Simon Flannery
Managing Director, Morgan Stanley

So your footprint target had been about 50 million households. Is that still the right number to think about, and where are we today?

Tony Skiadas
CFO, Verizon

Yeah, so we continued it to build out the network and, you know, we're a little over 40 right now. We'll continue to drive towards that number. Obviously, you know, we, we talked about the, the pops covered, which was our goal was around 250 million, and, and we're well ahead of schedule there as well. We'll see, we'll see where we end up ultimately, but the goal is to have the vast majority of, of the network covered with C-Band.

Simon Flannery
Managing Director, Morgan Stanley

... And, the big kind of pushback, particularly from your good friends on the cable side, is that you're gonna face congestion as you have hundreds of gigs per month on these fixed wireless users. Any kind of answer to that?

Tony Skiadas
CFO, Verizon

Sure. So we, you know, there are a lot of ways to design a network. We have the best network engineering team in the business, and they know how to design networks, and we ensure that when we roll this out, the quality is there for the customer. The experience they expect, they get from us. So, and as I said earlier, the network team is way out in front of the demand curve here, in terms of what we see, in terms of growth. And if, you know, if we have more demand for fixed wireless access, that's a good problem, and we have plenty of ways to take pressure off the network, whether it's cell splitting or using millimeter wave.

But there's options for us there, and that would be a good problem to have if that happens. And the team is building, you know, where we see demand.

Simon Flannery
Managing Director, Morgan Stanley

I think one of the surprises, certainly for us, but perhaps for you as well, was how well it's played in the business-

Tony Skiadas
CFO, Verizon

Yeah.

Simon Flannery
Managing Director, Morgan Stanley

Not just SMB, but also in enterprise. Can you just expand on that? I think it's about 35% of your EBITDA or business.

Tony Skiadas
CFO, Verizon

Yeah. Yeah, I mean, Kyle and the team are doing a steady 100, 135,000 fixed wireless adds, and those are both on LTE and 5G. And customers, it resonates with customers. It's very simple for businesses as well. You don't have to run wires. So, customers like the product. They like the security and the reliability of the Verizon network, and that's something that's very important for business customers, and that's both on LTE, which has been very good, and also on C-Band. And even if it's for backup, it's still very... You know, it's low usage, high margin. So, you know, customers, the business customers, it definitely resonates with them, and it keeps things very simple for them as well. No wires.

Simon Flannery
Managing Director, Morgan Stanley

You can give them a nationwide solution.

Tony Skiadas
CFO, Verizon

Absolutely. Absolutely. We're able to do this nationwide for them, whether you think of branches or stores, we're starting to see adoption there as well, as we roll it out.

Simon Flannery
Managing Director, Morgan Stanley

One of the topics in Barcelona every year, I think, has been convergence, and it always, I found, was much more of a feature here than-

Tony Skiadas
CFO, Verizon

Yeah

Simon Flannery
Managing Director, Morgan Stanley

Perhaps in the U.S. But it does seem like certainly this wireless plus broadband bundle is, is pretty powerful. So perhaps talk- just talk about what you're seeing in terms of selling, either, either with Fios or with fixed wireless. What's that doing to your wireless business?

Tony Skiadas
CFO, Verizon

Sure. We're not seeing a ton of demand for converged products. Only about 10% of our subscribers have a converged bundle today.

Simon Flannery
Managing Director, Morgan Stanley

10% of your wireless subs?

Tony Skiadas
CFO, Verizon

10% of our wireless subs-

Simon Flannery
Managing Director, Morgan Stanley

Okay.

Tony Skiadas
CFO, Verizon

Yes, have a converged bundle today. So it's not, we're not seeing that huge demand that others have seen elsewhere. You know, we've competed. You know, our goal is to compete on the strength of our products, and we feel no one gives better options than we do. From our standpoint, you know, we've competed on broadband for a long time with Fios. So, you know, we have almost 20 years of history with Fios, so we know what that looks like as well. We have great assets, and we have owners' economics with fiber at scale, both for wireless and for broadband. Service, you know, has no limitations.

You know, when we say unlimited, it's truly unlimited, and, you know, we don't provide free lines or surprises to customers, so. But when convergence happens, you know, we'll be ready to go.

Simon Flannery
Managing Director, Morgan Stanley

You're seeing churn benefits when you do have people in the bundle?

Tony Skiadas
CFO, Verizon

Yeah, the churn benefits are significant. We see about 30 basis points churn when we have a converged bundle. You know, a betterment of churn with a converged bundle. So that's... You know, we're very happy with those results.

Simon Flannery
Managing Director, Morgan Stanley

Yeah. And you, you'd recently lowered the discount on FWA. That, you haven't seen much of an impact from that?

Tony Skiadas
CFO, Verizon

Not at all. We lowered the discount by $10 back in July, and you know, we had another strong quarter on fixed wireless access, so the demand is still there, and we feel very comfortable with the value proposition, and we've also created so a couple of tiers as well for pricing and speed as well. So we're very pleased with the momentum of fixed wireless access, even despite the pricing change.

Simon Flannery
Managing Director, Morgan Stanley

Great. Maybe you can give us an update on the TracFone integration and the prepaid market. I think it's continues to be a drag on subscribers, although I think-

Tony Skiadas
CFO, Verizon

It is

Simon Flannery
Managing Director, Morgan Stanley

... your messaging is we're hopefully past the worst, but where do we go from here?

Tony Skiadas
CFO, Verizon

Yeah. So, you know, the value segment is the right long-term play for us. As we said, we've seen a couple of shifts in the marketplace and things we've had to do there. You know, from an integration standpoint, we still have more work to do on the integration and the brand rationalization. We've said that, you know, we continue to invest in Visible, which is our digital-only brand, so we see good progress there. We're also investing in distribution with our Total by Verizon brand, and we have more work to do in terms of opening doors there, and we've made some progress this year. We have more work to do next year.

We did say that the second quarter was the low point on with subscribers and, you know, we're slowly climbing out of that, but it'll still be a bit of a drag on revenue for the next couple of quarters here. So we still have work to do on the integration and the brand rationalization.

Simon Flannery
Managing Director, Morgan Stanley

There was a hope that it could serve as a kind of a farm team, if you like, for your postpaid business. So are you-

Tony Skiadas
CFO, Verizon

Yes

Simon Flannery
Managing Director, Morgan Stanley

starting to see any impact on that side yet?

Tony Skiadas
CFO, Verizon

Slowly, but we still have more work to do there for, in terms of pre to post migrations.

Simon Flannery
Managing Director, Morgan Stanley

So the value segment was one, wholesale was another, in monetizing your network. So, how's things with the cable companies?

Tony Skiadas
CFO, Verizon

Yeah. So, Simon, I know we've talked about this a lot, and you know, we have you know, we don't talk about our commercial agreements and let alone the commercial agreements we have with the cable companies. As we said previously, we're very happy with the arrangements that we have. It's very important business for us. That base of business is consistent with our strategy, as you mentioned, to monetize the network. And that business is accretive, it's growing, and it's very profitable for us, but that's about all I can say about the wholesale arrangements.

Simon Flannery
Managing Director, Morgan Stanley

Okay. Thank you. So Fios has been a strong feature of your wireline footprint for what? 2005, something like that?

Tony Skiadas
CFO, Verizon

Yes.

Simon Flannery
Managing Director, Morgan Stanley

Pushing 20 years now, and looks pretty prescient at this point, although I know I and others were looking for the return with Doreen back in the day. But where do you go from here? You see some of your peers going out of region. We've got the BEAD Program coming up. You've been doing 500 550 a year in terms of edging out, but as the guy with the checkbook here, what are you going to allow the network folks to do?

Tony Skiadas
CFO, Verizon

Yeah, so we're going to continue to, as we said, for this year in 2023, we're going to open up about 500,000 open for sale with Fios, and so we'll be at about 18 million total open for sale with Fios. We had another great quarter with 71,000 broadband net adds again with Fios. So the product continues to be the gold standard, and we're very pleased, and as you said, it's 18 years and running, so we're very pleased with the progress there. You're not going to see us do fiber outside the ILEC footprint, so that's something we've been very clear on. We think, you know, the where we're deploying is where we can get a return, and we're very comfortable with the work we're doing.

And you'll continue to see us do that as well next year. In terms of BEAD funding and things like that, you know, we'll participate again within the ILEC footprint where it makes sense and where it makes economic sense to do so, but you're not going to see us going outside the footprint with fiber. So we're very comfortable with the profile that we have with Fios.

Simon Flannery
Managing Director, Morgan Stanley

I'm guessing relative to, say, AT&T or some of the other ILECs, you probably don't have as big a BEAD kind of opportunity in the Northeast, would be my guess.

Tony Skiadas
CFO, Verizon

Yeah, I can't speak for them, but, you know, I will tell you that, you know, we'll work it inside of our footprint, where, and again, and again, where it makes sense to do so.

Simon Flannery
Managing Director, Morgan Stanley

Yeah, right. So, business wireline, you know, a lot of legacy product sets there. You just get us updated on the, you know, the top-line trends. Are we any closer to getting that to sort of bottom and start moving in the right direction?

Tony Skiadas
CFO, Verizon

Yeah, so we're still in the middle innings on the business wireline part of the equation. So as customers continue to transition their services off of legacy products. So still work to do there around the product portfolio. Obviously, we see customers stepping into more mobility and fixed wireless access and private 5G networks, so, you know, we hope that trend continues, but we're still seeing declines in the top line of business wireline. In terms of the work we're doing to improve the margin profile, Kyle and the team just recently signed a deal with HCL to help us with our managed services portfolio. So that'll give us some good savings and a good partnership over time on the managed services front.

And then on the deal front, you know, the team continues to de-emphasize low-margin deals and, you know, we have margin thresholds, and if we don't meet those thresholds, we walk away. And we've been a lot more disciplined with that as well. But we're still fighting through. You know, the wireless piece still hasn't overtaken yet the wireline side, so we still have work to do there.

Simon Flannery
Managing Director, Morgan Stanley

So if we think about 5G use cases more broadly, we've talked about fixed wireless, you're mentioning private networks a couple of times. Are those the sort of the biggest ones for Verizon right now that-

Tony Skiadas
CFO, Verizon

In terms of what we're seeing coming down the pipe, yeah. We have good traction and a lot of customers interested. We've signed with the NFL, the Cleveland Clinic, and BlackRock. So we have private 5G deals with all of them. And those customers are very satisfied with the services they have, you know, with the security, the bandwidth, the reliability of a private 5G network. You know, it starts out perhaps as a Wi-Fi replacement, and then we can add on to it with services like robotics and automation for factories and manufacturing and logistics and the like. So the early returns are good.

We still have, you know, it's still early days for private 5G, but we do see a growth opportunity there as customers continue to adopt those networks.

Simon Flannery
Managing Director, Morgan Stanley

You're going to see it in complex campuses like hospitals or stadiums or?

Tony Skiadas
CFO, Verizon

Yeah, we do. We have it in the NFL stadiums right now and, you know, the Coach-to-Coach communication. So that, you know, we're very happy with that progress, and, you know, we would hope to see more.

Simon Flannery
Managing Director, Morgan Stanley

Great. And that teed up AI. Can you help us talk about... I think you've been using AI for a long time-

Tony Skiadas
CFO, Verizon

Yeah.

Simon Flannery
Managing Director, Morgan Stanley

But, you know, where do you see the opportunities for telcos and for Verizon?

Tony Skiadas
CFO, Verizon

Sure. So a few places that we see AI in our business, first, on the consumer side, particularly in customer care, to continue to support our employees in serving customers and making it a lot easier for them to work with our customers day in and day out. We use AI to put the power in their hands, and so they don't have to use multiple screens and multiple logins to work with a customer. If you think about the network, we use AI in the network to continue to optimize and look at billions of data points to continue to optimize our network and improve our network. So, you know, those are two use cases that we're very comfortable with, as well as with myPlan.

So myPlan, we use AI with myPlan in helping customers choose their network and give them some recommendations up front. So, early use cases that are very promising, and we're looking at more as well to make us more efficient.

Simon Flannery
Managing Director, Morgan Stanley

... So we've seen a pretty decent improvement in your productivity in the past year or two here. Is that something that you see--still see plenty of potential going forward? You mentioned the HCL deal.

Tony Skiadas
CFO, Verizon

Yeah, so we have a cost program to take $2 billion-$3 billion out by 2025, and we're on track with that program. And we said that approximately $200 million-$300 million would fall to EBITDA this year in 2023, and we're very much on track with that program. As I mentioned earlier, we did the deal with HCL with managed services on the business side. On the consumer side, Sampath's done a number of things in customer care, and we're doing a big customer care transformation on the consumer side.

And then in our Verizon Global Services team, a lot of work being done with IT platform transformations and the IT stack, as well as work we're doing in supply chain and sourcing to get us more efficient. So a lot of work there, but we're on track with the work that we're doing.

Simon Flannery
Managing Director, Morgan Stanley

What are you seeing on the cost pressure inflation side? Has that... I mean, the CPI came in better yesterday, but have you seen that subside a little bit?

Tony Skiadas
CFO, Verizon

It has subsided a bit, though obviously we're not immune to it, but it has subsided a bit, and it's not significant in our results.

Simon Flannery
Managing Director, Morgan Stanley

Okay, so, let's talk about the CapEx a little bit more. You mentioned the guidance had come down from last year, and you were very clear about this $10 billion 5G envelope, and it sort of played out pretty much as expected. So you still feel comfortable dropping another $2 billion next year?

Tony Skiadas
CFO, Verizon

Yes. So, we said that this year for 2023, we were at $18.25 billion-$19.25 billion, and we said we'd be at the upper end of the range. So if you want to call that $19 billion for argument's sake. And then next year, we said our CapEx would be $17 billion-$17.5 billion for 2024, and that's an all-in number. And that includes the continued rollout of C-Band. So you continue to see the work continuing on C-Band, and that's probably the biggest thing there. We'll also, as mentioned earlier, with Fios, we'll continue to deploy open for sale for Fios.

In terms of what might come down inside of that envelope, so LTE spend, as traffic continues to move on to the 5G network, we won't need to spend as much on LTE, so you'll see that come down, as well as One Fiber. So our One Fiber program is coming to a conclusion, so that spend will also come down year-over-year. But as we said, the, you know, the CapEx is moving back to a BAU level and historical levels of capital intensity for us.

Simon Flannery
Managing Director, Morgan Stanley

I think that there's a lot of investors who kind of scarcely believe telco's going to come down to a new base level and that it's going to stay there. But do you see anything in the horizon? It doesn't seem like there's a lot of spectrum auctions or any other kind of-

Tony Skiadas
CFO, Verizon

Yeah, we're happy with the spectrum position we have. We did a generational investment in C-Band the last couple of years, so we're very happy. We don't see anything right now on the horizon with spectrum, but obviously we still have work to do with our C-Band deployment.

Simon Flannery
Managing Director, Morgan Stanley

You're not ready to build 6G just yet?

Tony Skiadas
CFO, Verizon

No, not at all.

Simon Flannery
Managing Director, Morgan Stanley

Great. I know you're not going to give us 24 guidance, but perhaps just with, you know, the free cash flow, just give us the piece parts.

Tony Skiadas
CFO, Verizon

Sure.

Simon Flannery
Managing Director, Morgan Stanley

What are the various levers that we should be thinking about?

Tony Skiadas
CFO, Verizon

Sure. As you said, we're not going to guide on 2024, but in terms of qualitative aspects, I would say on the tailwind side, we said we, you know, we continue to drive the team towards an improving EBITDA profile. So that's the first thing I would point out. The second thing I would point out is around, we just talked about CapEx, and CapEx getting back down to BAU level of $17-$17.5. So that number is out there. And then also we continue to strive for improvements in working capital.

And then, some of the headwinds that we would face, next year on the interest side with the rising, rate environment, as well as, the capitalized interest that that ceases now that we have, full access to the, to the C-Band spectrum. So that's one aspect. And then the other is on the tax front, and under current, U.S. tax law, the bonus depreciation, provisions continue to phase out and will phase out in a more meaningful way next year. So we see a headwind with, with that, and we'll see how that plays out. And then lastly, the one wild card is the level of, of upgrades and, what that might do, you know, we'll see how that plays out as well.

Simon Flannery
Managing Director, Morgan Stanley

Okay. Yeah, that makes sense. On the interest, I guess you've still maintained a fairly significant level of floating rate debt, and I know our economists are forecasting the Fed's going to start cutting rates next year, but it. So you should benefit from that if indeed we do start to see the Fed coming back in.

Tony Skiadas
CFO, Verizon

Hopefully, yes. You know, our fixed-to-floating structure has been in place for a while. We're very comfortable with it. You saw us do a $2.6 billion debt tender over the summer in August, and a good chunk of that, the vast majority was floating rate debt. So the goal here is to continue to delever, and that's probably the best defense against a rising rate environment.

Simon Flannery
Managing Director, Morgan Stanley

I think another thing that maybe isn't appreciated enough is the tenor of your debt and your peers' debt, that you over the years, you've taken out a lot of long-term debt.

Tony Skiadas
CFO, Verizon

Yeah.

Simon Flannery
Managing Director, Morgan Stanley

Where do we stand on weighted average maturities right now?

Tony Skiadas
CFO, Verizon

Yeah, weighted average maturity is about 14 years, and, you know, as we said, we've made good progress on delevering this year. And, as we said on the earnings call, we don't see any obstacles to, to delevering next year. We continue to focus on generating strong cash flow so we can delever in a meaningful way in 2024.

Simon Flannery
Managing Director, Morgan Stanley

Okay. Yeah, you, you won't have the C-Band kind of,

Tony Skiadas
CFO, Verizon

We don't have the spectrum clearing next year, so that's largely behind us, so, as well as some of the other gives and takes I gave you.

Simon Flannery
Managing Director, Morgan Stanley

So, you highlighted the sort of four priorities for capital allocation. Perhaps just recap them and-

Tony Skiadas
CFO, Verizon

Sure. Sure. So our first priority is to invest in the business, and, you know, you see us doing that with our C-Band investments. Our second priority is our commitment to the dividend, and back in September, the board approved a dividend increase for the, you know, for the eighteenth—seventeenth consecutive year, and we're very, very proud of the of raising the dividend once again. And then our third capital allocation priority is to continue to have a strong balance sheet. As I just mentioned, we continue to make good progress on delevering and getting back to our stated goals of 1.75x-2x leverage.

Once we satisfy those three priorities, we said we would consider buybacks when the leverage metric gets down to 2.25 x. So we've made good progress this year, and we continue to focus on delevering and making meaningful progress next year.

Simon Flannery
Managing Director, Morgan Stanley

So we've got to wait a little while for buybacks to kick in.

Tony Skiadas
CFO, Verizon

We still have work to do.

Simon Flannery
Managing Director, Morgan Stanley

Attract a free cash yield.

Tony Skiadas
CFO, Verizon

You know, we continue to generate strong free cash flow, and we continue to pay down debt. That's the goal.

Simon Flannery
Managing Director, Morgan Stanley

Great. Well, well, we're almost out of time here. Perhaps just update us on lead-sheathed cables. It seems like a lot of the test results have come back, showing a limited concern, but I'd love to get your latest on that.

Tony Skiadas
CFO, Verizon

Sure. Just for background, I mean, as we said previously, we take the matter very seriously, and we're doing a fact-based and a science-based approach. As you mentioned, between the Environmental Protection Agency, New York State, and our own independent testing, all that testing of our sites concluded that the, you know, the lead levels that were found were below the remediation levels that are required by each of the applicable states. The other thing I would point out is we, we've done a review of our network, and that review suggested that we have approximately 280,000 route miles of aerial cable, and of that, about approximately 3% is lead-sheathed cable.

So that's a very small percentage of our copper network. We continue to work very proactively with the EPA and with other regulatory bodies on next steps, and, you know, as we said previously, we'll keep everybody updated as we learn more.

Simon Flannery
Managing Director, Morgan Stanley

Great. Well, Tony, thanks so much for your time.

Tony Skiadas
CFO, Verizon

Thank you so much, Simon.

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