Hi, everyone. We're gonna get started. Can everyone hear me? Hello, we're gonna start the afternoon session now. We're very happy to have Doug McMillon here with us. He's executive of Walmart. You need really no further introduction than that, so I will turn it over to you for-
Hi, my name's Doug. I work at Walmart. I'm excited to be here and have a conversation. Kate was kind enough to give me just a minute to kick it off. Some of you were with us in Florida at our investor conference there earlier in the year, and we talked about the opportunities that we've got and the investments we've got looking ahead, and the fact that we believe we can continue to grow sales, grow operating income faster than sales, and improve return on investment as we go. I'll just quickly repeat, as it relates to driving the top line, we feel well-positioned with brick-and-mortar, with stores and clubs, with curbside pickup, and with various forms of delivery. We expect to be able to continue to drive growth because we can serve people how they want to be served.
Operating income gets mixed up over time through the combination of productivity improvements, largely fueled by investments in automation and by changing the shape of the business model. As we've been able to scale digitally and drive e-commerce, grow a Marketplace business, grow an ad business, grow data monetization, fulfillment services, not only in the U.S., but in other markets, the shape of the income statement itself changes. And then thirdly, because operating income's going up, we've got an opportunity to grow ROI as we go. So no new updates as it relates to the algorithm we've been using or the strategy. It's very consistent, and I'm feeling very repetitive these days.
It's good repetition, though. It's all good news. So, thank you again for joining us.
Mm-hmm.
We do have a bunch of questions really focused on the algo and profitability, but I thought we could start first with just a state of the consumer.
Mm.
Just given your size and scale, can you talk about maybe the evolution of what you've seen this year with the consumer, and how do you feel the health of the consumer is going into the back half?
Yeah, we today operate in 19 different countries, and we see commonality across those markets in terms of how people are feeling and behaving. In the U.S., things are better than I would've expected them to be when we started the year. I was concerned about the amount of inflation in categories like dry grocery and consumables, how that would impact discretionary purchases. Had an eye on the consumer balance sheet, all those things that we were all thinking about at the beginning of the year. But things have held up, better than I would've guessed, and I think the employment situation, wage increases, some pockets of disinflation are helping that. So we do see some behavioral change, for some customers that are particularly pressured from a budget point of view.
We do see pack size changes, moves to private brand, all those kinds of things that you historically have heard us talk about. But not everybody is in the same situation, and in our case, we've been able to attract customers across income cohorts, which has improved our situation as we've been able to grow share. So I'm feeling pretty good about where the consumer is in the U.S. and encouraged by what happened with back to school. As we reported at the end of the second quarter, back to school started off strong, and normally that means that holiday is gonna be good. So I feel pretty good about the back half and our position in it.
That's great. And on the last call, you did sound more optimistic about general merchandise in particular. Could you maybe talk about, still down, but in terms of what you're seeing, is there a way to discern maybe how much is a shift in prioritization? How much is it just the easier compare or the lap? And again, how should we think about bigger ticket items when it comes to general merchandise?
Yeah. Lots of variables moving around. And when we started the second quarter, what I was expecting general merchandise to look like was, more, more negative in terms of percent of total than how it turned out to be. So on the call, I was talking about the fact that general merchandise was better than I expected. One of the things that's happening is general merchandise prices are coming down, and we've seen food and dry grocery, think of dry grocery, consumables, paper goods, cleaning supplies, that level of pricing has leveled out to an extent. And with that, combined with the lower prices in general merchandise and the strength of our customers overall, performance was better in general merchandise than I would've thought it would've been.
Food and consumables have still gone up as a percent of total, and I think that'll continue through the year. But our thoughts, our forecast of what we thought GM was gonna look like for the year, were worse than what's actually happening.
Mm.
I, I do think that having seen the assortment for Halloween, Christmas, and the holidays, I think we're in a pretty good spot, and the customers are gonna feel some relief as it relates to pricing. Take the toy category, for example, some price points drifted up over a two-year period. And as I look at the pricing for the balance of the year, we've got some great price points in toys, and I think that's gonna help us drive demand, and that's true in some other general merchandise categories as well.
Could you maybe talk a little bit about how general merchandise has evolved for you over the last couple of years? Because that was a focus on the Q2 call as well, in terms of the investments you've made there and how that's changed.
That's our heritage. Most of my career was spent in merchandising and general merchandise categories, and we love those categories. Obviously, food and consumables are important to us, but we want to sell the, the whole basket. We've got opportunities in apparel and home, in particular, to have a bigger business and a bigger percent of total, a higher market share, and that's a combination of what happens in stores and online. If I take the Walmart U.S. supercenters, the opportunity we have with our remodels to improve our apparel presentation, and I hope many of you have seen those stores and those remodels, is a great one. The better we do in terms of in-store presentation and product, think of good, better, best merchandising, the more that opens up opportunities for us in e-commerce, both in first party and third party....
So when I think about general merchandise, I think of Omni, it's stores and e-com, and it's 1 P and 3 P. The growth that we've seen on the Marketplace side in general merchandise has been terrific. I expect that momentum will continue. So customers can really find, you know, what they're looking for across the entire breadth of our assortment, which causes organic repeat to happen on our app.
Okay. I thought maybe we could just touch on grocery quickly, since I already spoke about general merchandise. But it seems like the promotional environment within grocery is still staying somewhat rational. And just as an EDLP retailer, how are you thinking about your relative price position today and maintaining your gaps when it comes to pricing gap when it comes to grocery?
Yeah, in Walmart U.S., we're in good shape. Those of you that follow us closely know that over the last few years, we've made a lot of investments on the income statement side with lower prices, some higher wages, e-commerce investments, and technology investments. And as it relates to those, we're in pretty good shape now, and we're maintaining price gaps. And suppliers bring us, you know, think of dry grocery consumables as well as general merchandise, including direct imports. They bring us cost increases and decreases, and we manage those up and down. Of course, we want to help customers save money and live better, so we're looking for the opportunity to drop rollbacks. But when that all plays out, we end up with about the same price gap and about the same margin structure on the income statement side.
Today's Walmart's really focused on investments and things like automation and the balance sheet side of the equation, more so than we were previously.
When it comes to deflation, on the grocery side, how, how do you expect to manage that?
I think it'll be slow. You know, we'd like for us to see the opportunity for customers to have more disinflation and have lower prices faster. What we've seen over the last few years has resulted in dry grocery and consumables having a pretty big two-year stack inflation number, and that's coming down a little bit, but not a lot. On the general merchandise side, things flipped faster. General merchandise prices are lower than they were a year ago, but not as low as they were two years ago. I don't think that GM gets all the way back down to two year ago prices, and I certainly don't think that's going to happen on the food and consumables side. So when this is all said and done, there's been a bit of rebalancing as it relates to higher wages in the country.
Inflation and higher prices are kind of with us. We'll see disinflation, but not all the way back to deflation, I don't believe, certainly not in the short term.
Okay, great. We started the conversation with your profitability algorithm, and we think, you know, that's one of the most compelling parts of the Walmart long-term growth story, is that improving profitability profile that we feel like we're just starting to see. Of all the improvements, whether it be new business, improving e-commerce, lapping investment, what would you say is the tipping point to finally be getting to this part of your story?
I think it's happening quarter-over-quarter.
Mm-hmm.
I think you're seeing that play out right before your eyes, and it won't happen all at once. It won't happen overnight. But the first thing that goes through my mind is how excited that, that I am and we are about the supply chain investments. I've been doing this now for more than 32 years, and I've never seen an opportunity to step change the supply chain like the one that's right in front of us. And it's happening with the way we use data. It's happening with increasingly intelligent algorithms to help with demand forecasting and inventory optimization, and it's happening with robotics. Specifically, automated storage and retrieval systems placed into our ambient DC network, our perishable distribution center network, our e-commerce fulfillment centers, and market fulfillment centers that'll be on locations with many of our stores.
When you put those things together, we touch the product a lot less. Our accuracy is a lot higher. Productivity will go up in the backroom of the store as we receive freight that is palletized and more accurate as it relates to what's needed in a department or an aisle over time. That is a change that we've dreamt about and haven't been capable of doing, although for, gosh, seven years now, we've been working with partners to figure out how to make the automated storage and retrieval systems work. And now it seems like we've got a pretty high degree of certainty as it relates to the individual projects as investments with a high and attractive IRR, but also the cumulative benefit of the way that new system gets put in place.
So when I think about operating income growing faster than sales, the first thing that I think about is how we manage inventory and the opportunity with the supply chain to increase productivity so that we can have low prices, not have to have the customer pay for any of that, and have an opportunity to reinvest or to flow through to a higher operating income level. The second component is the way that e-commerce has played out, the way digital's played out, and the impact that has on our income statement. So frequently inside the company, I'll describe it as the old income statement, looks like a store P&L. It's got sales, gross margin, SG&A, and an operating income percentage at the bottom. The new income statement's got, gross merchandise value, GMV, a Marketplace, membership, advertising, fulfillment services, data monetization, and other components.
That second income statement required a period of investment to scale e-commerce, 1P and 3P. We've made a lot of progress doing that, and what happened in 2020, 2021 accelerated that progress. Fixed costs got leveraged more and contribution profit changed because of apparel and home percent of total going up and also because of the 1P, 3P mix. So that second income statement looks healthier, faster than we would have guessed, and in the end, it has a higher operating income percentage than the first income statement. So when you hear us talk about business model change at Walmart, it's simply taking the previous income statement, still running that store business, becoming better and better at that over time, building that second one, adding them together to get a third business model, an income statement that looks different than the first two.
That's mentally how I think about it, and that shift enables us to have a higher level of profitability as a percent of total without having to raise prices for anybody. It's just a business model change. So when you put together automation, productivity, plus the business model shift, you get a more sustainable business that can grow more effectively over time and mix itself up as it does it.
If we could maybe focus a little bit on the second income statement starting with Marketplace. Could you talk a little bit about how Marketplace is different than maybe your competitors, just how it's differentiated? And could you just discuss the fulfillment of Marketplace and how you're approaching that?
Yeah. First, on the fulfillment side, to have a great customer experience, we want to fulfill more of those orders, and so we've been building capacity over the last few years to be able to provide fulfillment services to a greater degree, and that's happening, and that'll continue to happen over time. More of the Marketplace business will be conducted through our own fulfillment centers. We think that our Marketplace is growing at a healthy rate, and it results in the customer being able to have choice. When somebody thinks about buying anything, and they want to go search, or they want to go find a specific item, we want to be in that consideration set, and that requires 1P and 3P. Now, if you look at Walmart U.S., it's about 400 million items.
We think of the Marketplace as being global, not just geographic. The Marketplace has cross-border aspects. We have a Marketplace opportunity in Canada and Chile and Mexico, not just the U.S. So I think of Marketplace as being more of an enterprise and global business. That has been picking up momentum. We are fairly disciplined about screening sellers to make sure that the customer experience is good. So relative to some others, the vetting process, you know, kind of like a bank goes through KYC, we want to know who the seller is. We want to measure transactional NPS and know that the outcome for our customers and members is a high-quality outcome, and that does get helped by fulfillment services.
Mm-hmm.
So we can scale it. We can go up in terms of the item count, the seller count, in terms of GMV and profitability, but do that in a healthy and sustainable way, and that's what we're out to accomplish.
Okay. The next pillar or area is Walmart Connect that we wanted to ask about in terms of, again, that second income statement, which continues to have very strong growth. Could you talk about the opportunity in the U.S. for Walmart Connect and internationally? And is there a profitability ramp in terms of, what it will contribute over time?
Yeah. Great opportunity with advertising globally, and we're excited that we're in that business, and we have some differentiated offers for people, including the fact that you can serve up an ad to someone and have an opportunity to know a week, two weeks later if they transacted in a store, and not everybody can do that. So Omni has, you know, some advantages as it relates to why you would want to invest an advertising dollar with us. To be clear on our priorities, we want to be where America shops. We want to be where Canadians shop. We're not out to have a short-term orientation, driving advertising up in a way to try and maximize something like CLTV in a way that, in the long term, hurts the customer relationship and hurts the company.
So we think about how often we serve up an ad and the way that that shows up, and obviously, generative AI is going to change things. Personalization's going to improve. We think our advertising, ROAS is going to continue to go up, but we want to grow that in a healthy way. So I think first about 1P, 3P growth. Is e-commerce growing? We sell ads to suppliers. We sell ads to Marketplace sellers. We want to drive growth on both sides so that the advertising business grows and scales, and it will, but keep it in the right order of prioritization so that we don't end up harming the customer or member experience negatively and end up regretting that at the end of the day. So we grew 35% last quarter. We're excited about the ad business.
It's not what I get up in the morning and think about first. What I think about first is, did we serve customers and members well? What was the sales growth number? What was the GMV number? Advertising gets pulled along through that top-line growth.
Okay. The third area in terms of profitability is fulfillment, so separate from what I just asked with Marketplace, but just kind of fulfillment on its own. You've been, you know, very much front-footed in terms of how customers get their purchases, with the click and collect still being the fastest-growing option. What is the next phase in fulfillment, if you had to guess? How profitable can it be, and can you build this out to serve other businesses and retailers?
I think we have already demonstrated that we can serve third parties-
Mm-hmm.
Whether it's last mile or it's fulfillment services, and that'll just continue to get bigger within the U.S. and in some of the other markets that we've got. That automation that I described will play out through that system. The last-mile delivery network gets built out. We'll own more vehicles. We'll have associates doing more deliveries. Right now, the number of associate deliveries is relatively small, very small compared to what happens with independent contractors on various platforms, including the Spark platform that we operate for independent contractors to do deliveries, which is the biggest portion of our delivery business in the U.S. at the moment. So I think about the whole system that I described earlier and the fact that others can join and use that system and gain benefits by doing so.
Mm-hmm.
When we can have a last-mile order that's bigger or, you know, more orders in a denser fashion, everybody wins, and we're able to help other retailers, large and small, participate in that, that systemic change to the supply chain that we're building out. So I think that just gets bigger and more important, with us keeping the first thing first, which is transactional NPS for our customers and members to know that they're happy shopping with us.
Okay.... and then the last piece that we want to ask about when it comes to profitability is data and loyalty membership, Walmart+. I think since you launched Walmart+ a couple of years ago, and I'm not gonna ask you for a number, a member count number.
You kind of just did.
I'm not going to. But you've added more benefits to the program, such as travel benefits with Expedia and Paramount+. How are you thinking about the program's overall offering now versus peers, and any color on the shopping habits of who these numbers are, what they buy versus-
Yeah.
-the traditional customer?
We wanna have more members, and we want that because we don't want them to think about delivery charges, we just want them to shop with us. And we wanna use the data to try and serve them better. So personalization can improve the more we have a unique identifier for a householder, person. So that's important to us. We try not to emphasize membership, not just in the U.S., but in other countries, because it's just one component of what we do, and we don't want to accidentally create some shorthand where you all value our whole company based on that singular metric, which we've seen happen with some other companies. So I don't know if we'll ever talk about what the actual number looks like. And there are gonna be different types of memberships, not only at Walmart, but at Sam's Club and other places.
So the behavior we're looking for is organic repeat and bigger share. We wanna sell across the basket. We wanna sell across not only the store assortment, but the e-commerce assortment, and across 1P and 3P. And when you have a membership and you build this relationship both directions, you just end up with more repeat and a bigger wallet share, and that's the way that we want to grow this thing. But again, like everything else, we wanna grow it in a healthy, sustainable way. So you'll see us, as we have been doing, stay really focused on the customer experience.
For quite a while, you heard me and others saying, "We don't want to grow Walmart+ too fast, because we wanna make sure that the customer experience is high quality." And as we've built that capacity, we've got better at store pick, and we started putting more automation in place, I think the opportunity to grow that faster is here and will be here going forward. But again, it's just one piece of what we're doing.
Okay. So going from membership to Sam's, since that is a membership model. It's displayed a lot of momentum over the past few years. Trends have remained really strong. You just announced a leadership change there. Can you talk a little bit about what you're seeing in that business, why you think the sustainability of demand is sustaining? And why is now the right time to open new clubs?
The momentum of Sam's for years now has been so encouraging, and I think it's earned. I think environmental things changed. 2021, 2022, there were things that happened that caused that format to do well, but it was more than that. The remodels that were done inside Sam's Club, Bold and Blue, what Kath and the team did was great. It really refreshed that experience. But more importantly, the merchandise got better.
Mm-hmm.
What Kath McLay and the team did, Megan Crozier, with Member's Mark private brand has been terrific. Just one item at a time, newness, quality. I'm addicted to some Sam's Club membership, Member's Mark items, and I'll always buy membership because I want the cashews, I want the mixed nuts, I want the fresh-squeezed orange juice, I want the prepared meals. There are things that we just have to have as a family, and I think that's been happening with members more broadly. We did take a pause opening new units in Walmart U.S. and in Sam's, and focused on e-commerce and some other things. During that period of time, there's been some relocation in the country. There are opportunities in places like Texas and Florida, where we can easily see that we need new buildings.
We're excited about the opportunity to have a number of new units go in, in addition to the investments we're making in remodels and automation.
Is that new units both in Sam's Club and Walmart U.S.?
I think we've announced Sam's Club openings.
Yeah.
I'm trying not to make any announcements here today.
Okay, I'm sorry.
But what I just said applies. That, you know, geographically, there are opportunities for new buildings.
Okay, thank you. And then we wanted to ask about international. Walmart divested a couple of international regions a few years ago, but has been displaying growth in the segments that you have retained. Can you talk about what you're seeing in your core markets, and how your alternative value streams apply to this segment? We touched on that a little bit, but-
Yeah. I've been traveling, I was saying to Kate earlier, internationally. Lately, I've been in Canada and Chile, and I've been talking to the team in Mexico. Went to India not too long ago. More than ever, we are working on very common strategies. And when you hear our teams talk from around the world, they say the same things in generally the same order, which unlocks opportunities to create tech that applies everywhere faster and better, particularly the Americas, Canada, the U.S., Mexico, down to Chile. The Omni strategy, the components of it, stores, clubs, a brick-and-mortar business, an e-commerce business, 1P, 3P, a Marketplace, advertising business, fulfillment services, it's the same stuff.
Whereas in the past, we grew through acquisitions and we picked up all these different tech stacks, we've been working for years to create commonality there that will enable us to take things like Project Glass in the U.S. when we launched our new app, and we put together grocery pickup and the broader assortment on the Blue app. That piece of tech applies in all these other countries. So we're getting faster at scaling those across. India's a little different, China's a little different, but the countries I just mentioned can have a ton of commonality, so there's more opportunity for innovation, speed, productivity by leveraging those things one time and across. So I was responsible for international when we were in all those other markets, and what Judith McKenna has done with international the last-...
Six years has been fantastic, and you kind of know that there's power in focus, and that if you exit some markets, that it'll show up. It's a little hard to model sometimes, like, how much would it really help you? But I can tell you now, having looked back at it, that exiting those markets has really helped us, and we're in a great set of markets right now with, with more upside in terms of growth. The profile of our international business on the top and bottom line looks really different than it did a few years ago, and that tech leverage is going to be part of the secret sauce to achieving all of that and helping the, the U.S. businesses at the same time.
Okay, we're at the point where we're asking four questions to all the companies that present here. We'll just quickly go through it. We already talked about health of the consumer a little bit, but into 2024, we're wondering if you think the consumer will be facing more headwinds or less versus 2023?
Can I say about the same?
Sure. That's a choice, too.
Is that an option?
Yes.
I know, I think I said it earlier, but it felt to me like because of inflation, that things were going to be tougher this year than they've been. And so I don't know exactly what's going to happen 12 months from now, but it feels like because of employment, wages, some disinflation, that things could kind of hang in where they are. And for Walmart, we actually don't worry that much about whether the economy grows 3%, 2%, shrinks 1%. If people are more value conscious, they come our way. Even better, if they have more money, we'll drive more sales. So we have a bit of a hedge against that, and we're just focused on executing our plan and don't worry too much about what happens broadly with the consumer.
Okay. And the part B of that question, which you kind of just touched on, too, is the potential impact from trade up or trade down in 2024 versus what you saw in 2023.
Again, I think it's probably about the same as we're seeing right now.
Mm-hmm.
The more disinflation happens in categories like dry grocery, and consumables, the more discretionary income they have to buy general merchandise. So we may see mix shifts, but you know, the spend level kind of hangs into where it is. I would expect the behavior to be about what it is now. And I think holiday is going to be pretty good.
Yeah.
I, you know, I don't go into next year feeling too pessimistic.
Okay. Share of wallet, we talked about maybe the trade-off between consumables and discretionary, but do you have any views on the role of goods just versus services, maybe in terms of prioritization of what you would expect to see in 2024?
They want all of it, don't they? I mean, everybody wanted to take a vacation and get out and travel, and they have, and they are. That probably continues. On the good side, as pricing moves around, I think there'll be enough dollars to be able to get the mix that we want to get.
Okay. Pricing, too, we've kind of touched upon, thinking about pricing in 2024. Safe to say, you think prices would be lower next year versus this year?
Slightly lower-
Mm-hmm
... than a year ago.
Yeah.
Higher than two years ago.
Yeah.
Our price gaps are in a healthy place, enabling us to grow, and we're going to maintain those price gaps. As suppliers take their costs down, we'll try to quickly pass that on to customers and members. But I think the suppliers are going to be able to do that. I think their cost structure is changing. Many of them are wanting unit volume now, and that's going to help us drive demand.
Okay. And then the last question's on destocking. Obviously, there's been a period here where-
That's a new word for me, relatively recently. Like, what does that mean? Oh, by the way, I'm out of inventory. Yeah, that's, that's what we should do.
So there's been that period where you've worked some inventory down. Where would you say you are in that process? Are you more trying to be in a position to chase going into holiday and next year? How should we think about that?
I think we're in the right spot.
Okay.
I think we're in good shape.
Mm-hmm.
The adjustment that we needed to make when things changed dramatically on us last year got made, and it got made pretty quickly. So we, we are item and category at a time, thoughtful about the level of aggression. So I was walking with merchants recently, and we were going through the holiday assortment, and there are places where our buyers, because of their experience and the data they have, they have a, a desire to go big and, you know, we'll buy an item heavy and be aggressive and bullish. And there are other places where we're just letting the replenishment model work, and I think that's how it should be. So in terms of our inventory, it's been coming down. We're in good shape, where our in-stocks improved, and I think we're appropriately aggressive in the seasonal categories.
Okay. That's all the questions I have. So-
Thank you.
Thank you so much.
Thanks for having me.
Thanks for joining us.