COFACE SA (EPA:COFA)
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16.20
+0.33 (2.08%)
May 13, 2026, 5:35 PM CET
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Earnings Call: Q4 2025

Feb 19, 2026

Operator

Thank you for standing by. Welcome to the Coface SA Full Year 2025 Results Presentation. At this time, all participants are in a listen-only mode. After the speaker's presentation, there will be a question and answer session. To ask a question during the session, you will need to press star one one on your telephone. You will then hear an automated message advising your hand is raised. To withdraw your question, please press star one one again. Please be advised that today's conference is being recorded. I would now like to hand the conference over to your speaker today, Xavier Durand, CEO of the company. Please go ahead.

Xavier Durand
CEO, Coface SA

Thank you. Welcome, everyone. Thank you for logging in. We're happy to report our full year 2025 performance for tonight. Just before we start this, I'll just strike a little bit of a personal note to say that this is, I've just completed my 10th year as the CEO of Coface, which means this is my 40th meeting of the quarterly presentations. It's been quite a journey at the head of this company, which is in deep transformation. It's also been successful, I think, from a financial standpoint. Our TSR, annual TSR through the period has been 17.5%, which means that investors who had chosen to invest with us 10 years ago have multiplied their money by 5.

So quite a journey, and we're looking forward to what's to come. You all have seen the numbers. We're reporting EUR 222 million of net profit in 2025, which means EUR 45.8 million in Q4 of the year. It brings the total earnings of the company for the last four years to EUR 1 billion, so that's another landmark for us. You, just going through the details, you will see that revenue was up 1.3%, all things equal. With insurance growing 0.6%, positive client activity, but clearly lower below the historic average. We continue to have great retention of 92.9%, literally our record. Pricing has been down 1.6%. That's very much in line with long-term trend.

The theme of this day here is that a lot of the numbers and trends that we're going to discuss are things that are not new and have been discussed in prior quarters. So I would say really no surprise. Business information is growing double digits, 16.2% organic growth at constant FX and perimeter. We started to consolidate Cedar Rose business we bought in August last year, and we reported these first elements of consolidation in the fourth quarter numbers. That brings the total reported number for business information at almost 19%. Debt collection is up to 24.4%, and then factoring was slightly down.

That's really driven by a slow, I would say, German industrial economy and the rates that have stopped going up and slightly down. By the way, for the first time, I think we are disclosing in the little graph in the press release that shows the split of all these different lines very explicitly year after year. So that, I think that will help in terms of disclosure for all those that are following these different lines at a granular level. The net loss ratio is up 5 points at 40.3. The combined ratio stands at 73.1. I would consider that a strong performance in a market which is getting obviously tougher. Four points up on terms of the gross loss ratio.

We haven't changed our reserving. We haven't changed the way we think of risk and management. The net cost ratio is up 2.6%. I'll go through that again. You'll see a lot of the same trends that we've already discussed in the prior quarter, with both some residual inflation and continued determined investments in the different areas that we've highlighted for our plan, Power the Core. That brings the net combined ratio at 76.6 for the fourth quarter, which is slightly above our through the cycle targets, again, in a market which is slow. If we go to the next page, you see that the company continues to have a strong balance sheet. We have solvency coming in at 197%.

The return on average tangible equity stands at 11.4 for the year, so down from last year as the trade credit cycle develops. The solvency is above the 155%-175% target. Exposure growth has been limited. We are benefiting from better capital requirements on the factoring business, which is triggered by the fact that we're insuring this business through the new Lloyd's syndicate that we've established. And so we get a net benefit on the solvency here. We have stable conditions in terms of retaining reinsurance for the year. We have been renegotiating all of our treaties for 2026 at the slightly better favorable conditions than what we had in 2025.

So the market continues to be there for us in terms of both capacity and price in the reinsurance. We're proposing a EUR 1.25 dividend per share to the general assembly. That's an 84% payout ratio, so we're paying out a little bit more than the 80% that we did in prior years. And that's in line with our targets at Power the Core. I think the company shows its resilience as we move through the cycle. We are close to the through the cycle targets with, at the same time, I mean, you're all aware of, world trade being hit almost daily with new events and a lot of uncertainty. We continue to invest both organically and externally.

We bought Cedar Rose during the year, and we invest in data, we invest in technology, we invest in connectivity. We're investing in salespeople for TCI. And that's paying off. I mean, you see the BI growth at almost 19%. So that's pretty much the story for the quarter and for the year, sorry. And if we go to the next page, we've added one page, just to give a little bit more color on where we are at the midterm of this plan. So we launched the plan exactly two years ago. It's developing in an environment which is softer, I would say. You see that the global economic growth remains below the historic average.

We're at 2.7%, with about 1% growth in Europe and 2.2 in the U.S. Three quarters of global growth today is driven by emerging markets, and that's something that we need to take into consideration. Global trade is quite resilient. I mean, there's a lot of obstacles being put in its way, but we like to say at Coface, that trade is like water, it always finds a way. We see less trading between big blocks, but more trading inside blocks. We see new routes, we see connector countries. It's slow, but it's progressive, and but it's happening. There's more volatility, I would say, pretty much across the board.

Every day brings its set of news on currencies, on tariffs, on supply chains, on geopolitical events, et cetera, et cetera. Slow growth and a lot of volatility means insolvencies are rising. We, in most developed economies today, we are at a more than a decade high. We're actually, when you look at insolvency since 2013, we're pretty much at the highest level we've ever known. The market is still very competitive. I think this industry has had good profitability over the past few years, and there's more capacity coming. So, so that's why you see that the rates continue to be negative. And, and revenues are subdued because clearly the activity level, the underlying growth of the economy is low.

And as you know, we bill our clients as a percentage of their turnover, and when their turnover doesn't grow, our turnover doesn't grow either. So you see on the right-hand side, on top right, how our portfolio over two years has moved. We have new business, which is actually the strongest we've had in years, offset partially by cancellations, which are the best that we've had in years. And then you see premium rates going down, compensated by activity, but activity is lower than historically what we've known. So the portfolio keeps growing because we are investing, because we are driving new business, albeit it's not very, very fast growth. In that environment, I think the business is delivering. We are maintaining a high technical margin.

I mean, the fact that where we are in the cycle, we're still delivering, through the cycle targets, type of performance, I think in itself is, is a testimony. I think we have the best technical results in the, in this industry. We continue to innovate, we continue to invest, and we've, built the, partnership with Lloyd's and created our own, syndicates. We invest in new scores. We're putting AI into, our risk evaluations. We're expanding the business information, offer. We are really growing our data lab and innovation departments. Debt collection is also growing pretty fast. We are buying businesses, and we've, we've already spoken about this. Today, the services, the FTEs that we have in the business are, around 1,000 people, so it's growing quite, quite quickly.

And we are adding people in the technology area. So the company is building itself for the future. We're not just managing the short term here. And then just to highlight that we are actually performing well, you can see on the right-hand side how we've returned EUR 7 per share over the last five years through dividends to shareholders. So still a high yield and reliable stock. If you go to the next page, we give you a full year update on our CSR strategy. So we have three very simple targets to try to summarize. The first one as a responsible insurer is to reduce the emissions of our investment portfolio.

We had a target of 30% reduction from 2020 to 2025, and 40% from 2020 to 2030. We are at the stage at 54, so we're ahead of the target, but we know that the methodology used will change because more and more sectors are being incorporated in the taxonomy. So, so yes, we're ahead, and we're quite proud of how much we've reduced the emissions. At the same time, we can't take this as a final number because, because that methodology continues to evolve, and we do expect this to be put under some pressure. If you go to the responsible employer, our target here is 40% women in the top 200 managers by 2030. We're happy to report that we are there.

We have reached that number at the end of 2025, and we've grown the percentage of women in the top 200 by 1% a year over the course of the last two years, given the amount of competition and that we absolutely make no compromise in terms of quality of people, this is a significant achievement. When we go to responsible enterprise, the goal here is to reduce by 11% our own emissions through our own operations, and we've actually done much better. At this point, we are at a 41% reduction, and that's after we grew the company, adding all these FTEs. So clearly, we've reduced per person our emissions by 54%.

And when you think of what's driving this, it's really because there's a lot more technology in what we do. We actually work from home partially. We have less commutes to the office. We have reduced the office space and the consumption that we have of all the energy that's associated with buildings, getting into better buildings, et cetera, et cetera. So a lot of activity here, which is paying off. The culture is being driven. I think we are getting good ratings from the agencies out there, like EcoVadis, et cetera, putting us in the top 23% of the companies that have been rated so far. I think there's more to do to tell our story, and we are working on that.

If we go to the usual pages that we have in the stack, I'm going to page 9. So you see the layout of the numbers. As I said, you'll find more easily read breakdowns in the press release. But so you see total revenue is up 1.3%, insurance up 0.6%, other revenues 7.8%, so clearly growing faster than the insurance premiums. I think we're happy with the business information momentum here at 16% organic and almost 19% with Cedar Rose. Third-party debt collection continues to perform 24.4%. We're seeing really good demand from clients here, clients that we've been working with on insurance, for example, but us also others. Factoring is down.

That's really the economy, I would say. And then, good performance as well on insurance fees, the fees we get through our insurance contracts, which are outpacing the growth of the premium. So for us, that's good. If I go to the next page, the description of the growth by region is very much in line with the things we've discussed through the last three quarters. Western Europe, there's one off CM there, but pretty much reflecting a low growth economy in Western in that part of the world. Good performance on services there. Northern Europe, which is essentially a big piece of Germany, is Germany. You see that, we have subdued growth, and that's both TCI and, as I said, factoring. Central Europe is negative.

We had some contracts being transferred from Central Europe to Asia. So, it's a bit more negative than it really is, but it's pretty much in line with the rest of Northern Europe. If you look at Med and Africa, it's still outpacing those regions, and that's been the case for years, but with slightly slower growth. So we're seeing a little bit more cautious stance here. And then finally, North America, kind of flat. The growth in the world right now, as I said, is driven by emerging markets, and you see that in our numbers with Asia Pacific and Latin America growing 8 and almost 12%. So clearly, I mean, that's just a reflection of the global economy.

If we go to the next page, you see that again, we had a good year in terms of new business, best in many. That's a reflection of the work that we are doing to invest in sales forces. Inside those numbers, you actually see some significant growth in the mid-market space, which is the one that we have been targeting. You see retention of clients at the... literally the historic level that we've seen for 2022, 2023, so 92.9 in total for the year. Prices are down. That's not new, continues to happen. I mean, it's pretty much the 10-year average here, minus 1.6%.

Then volume is slightly better than 2024, which was a real low point, but nothing really spectacular and below the average that we've seen in the last few decades. Again, no surprise. If you go to the last page, on page 12, you see that Q4 came in at 39.2, so the total year came in at 37.5%. I think what you see here is the number of bankruptcies in the world clearly exceeds 2019. As I said, it is at the highest level we've seen since 2013. Our number, there is an uncorrelated thing here. The number of claims in our portfolio is down 5% from where it was in 2019. The individual amount is higher.

There's been a lot of inflation, obviously, since then. We see severity continue to increase as the cycle develops, right? Clearly. But I think the company's doing a good job of containing losses here. You can see that we haven't changed our reserving policy. We're still at 83.7 in terms of opening year, and we continue to see nice throwbacks from the prior vintages at 47%. We're pretty much at the same level that we were in 2023. So no change from a risk management standpoint. If you go to the next page, we're able to compare the last four years of losses per region. Really, the message on this page is nothing particular.

You look at the four largest, most stable regions at the bottom, they're all in the 30%-40% range, so really not much to report on this side. Even the three smaller and more volatile, traditionally, markets, like North America, Latin America, Asia Pacific, are all in the 40%, low 40% range. So really not much to report. I mean, the risk is under control, and that's the way we look at it. You see the same story on page 14, which develops the latest trends by quarter. And again, here, there's not much, not much to say. A little bit of volatility in Latin America, but we know that's, that's by nature, a place that is more volatile and also a place that's much smaller for us.

So mathematically, we are going to see more volatility. If you go to page 15 on cost. So you see, and we, we've had this, the same kind of chart over the last few quarters. You see cost up Q4 on Q4 by 3.4%. It is up, but it is up much less than it was in the prior quarters comparison. If you look at the top right-hand side of the chart, you see that our cost ratio for the year goes from 33.7% to 35.6%. And same phenomenon we've already discussed on prior calls. Part of this is inflation that's been embarked, because as you know, we have had to raise salaries following the inflation surge in 2021, 2022. So that's 1.3%.

We are also making investments like in the prior quarters. That's 1.6 points of cost ratio, and that's offset by 0.9 decrease, driven by the growth in services sales that we have in the company. So, the full-year costs are growing 6.3% from last year. We have, as we said, embedded inflation, but also all the investments we're making in data, in technology, in connectivity, and in sales are part of that story, and we're doing it because we're focused on the future. This is really about not about this year, this is about the next few years to come. So we think the company is well-positioned.

You can see on the bottom right-hand side, the cost ratio before reinsurance is, slightly above where it was, Q4 2024 to Q4 2025. So that's, that's the story. I'm going to turn it over to Phalla to take us through the next parts of the deck.

Phalla Gervais
Chief Financial and Risk Officer, Coface SA

Good evening, everyone. Now we are on page 16, and we're talking about reinsurance. As Xavier said, I think our reinsurance treaties have been renewed. Absolutely no issue on the renewal. We also obtained some improvement in terms of conditions. I think our reinsurers are really enjoying the fact that we still have the losses under control. In terms of cession rates, you can look at the premium cession rate, pretty stable compared to last year, and the claim cession rate has decreased slightly. As a result, we are passing on to the reinsurers EUR 112 million, slightly below what we passed to them last year, but still, I think, something that they appreciate very much. This leads us to the next page, page 17.

Net combined ratio at 73%, with an increase of the net cost ratio in line with the increase of the gross cost ratio that Xavier commented on, and increase on the net loss ratio, again, at the same trend. I think the gross loss ratio is increased by 4 and the net by 5. Nothing else to be added. I think from Q3 and to Q4, exactly the same trend, on the net than on the gross. This lead us to a net income of EUR 222 million, -15% compared to last year. I think we have exactly the -15% at full year Q3 compared to full year Q4. So we had a fourth quarter, really in line with what we had in the previous quarters. Page 20, return on average tangible equity.

So we look at first the average equity moving from EUR 2.194 billion- EUR 2.213 billion. We have the net income of the year, EUR 222 million, and the payment of dividend to 9. All the other captions, pretty significant net-net. Leads us to a decrease on our return on average tangible equity from 13.9%- 11.4%, mainly driven, of course, by the increase of the net combined ratio. For this quarter, we have the comments on the capital management. So solid balance sheet, EUR 8.099 billion total assets in euros. We commented on the investment portfolio, I think factoring at EUR 3 billion has not changed that much compared to last year. A slight decrease, but, not that much. And then the tangible book value per share at 13.1.

I think we're trading today at 16 something, which is slightly above. Solvency so robust solvency, we're moving from 196 to 197, has not changed much despite the fact that we are distributing more than 84% of payout ratio. As Xavier said, I think there's two, well, variations that we want to comment on. The first one is on factoring SCR, which is a risk-weighted asset. This is really coming from the fact that we have a factoring contract previously insured by La Compagnie by Coface with a single A, is now brought to our syndicate at Lloyd's with AA. And this, of course, has a huge benefit on the factoring SCR that you can see on this page.

On the other hand, of course, it's a A A, but it goes back to us. So on the insurance side, at the end of the day, we also, well, at the end of we're buying a AA, so this has a cost on the insurance SCR that you see here. That also has a cost, actually, on our own fund because it's a true capital. So this explain also the 12 points, where it has been deducted in the 12 points that you can see the increase. In a nutshell, if you look at the Lloyd's, well, syndicate that we have created, I will put it in perspective. The first one is we for our FI business, because this is, you know, for them, it's a huge benefit and for us as well, to grow the FI business.

Because bringing the contracts to the Lloyd's will allow our FI, which are the banks, to decrease their, their capital consumption because the Lloyd's is a A A. And for us, at the end of the day, in our solvency, as I said, net-net, it will be a benefit that we can estimate at around two points of solvency ratio. So I would say mostly a win-win, win for the business and win for the solvency as well, and the strength of the balance sheet. On the right-hand side, you have the usual shocks, so you'll, you can see the market shocks still way above the upper range of our comfort zone, and then the crisis, the 150 events, 180%, 82%, again, at way above the upper range of our comfort zone.

If we move to page 24, this is just illustrating in amount the fact that we have EUR 2.6 billion of solvency to unfund, to be compared with our EUR 137 million of total SCR, factoring and insurance business all included. Xavier?

Xavier Durand
CEO, Coface SA

So this brings us to the final page here. So, another strong year. We are delivering close to through the cycle targets in a more challenging environment. The economy is weak. There's a lot of volatility, there's a lot of uncertainty. Clearly, it's challenging on the risk side, but at the same time, there's demand for the products that we have. We have, at the same time, maintained the ROATE at 11.4. Solvency is strong, balance sheet is strong, and the business continues to look to the future. I mean, so what we're doing, we're really investing in BI, in debt collection. We are investing in sales forces, we're investing in connectivity, we're investing in technology and data.

So, we're really preparing this company to go to the next phase here. I think we have demonstrated our resilience, and in today, what we would call a low-growth environment. I think we are delivering numbers at the same time that we're preparing the future. I think that's the main message I want to leave you with. The company just celebrated its 80 years in France. We had celebrated our 100 years three years ago in Germany. The feedback from the clients is just very good. I mean, we've met many, many clients over the last week that have been with us for 50, 60, 70 years. So, it stresses the fact that Coface is a short-term risk business, but wired in the long term.

I mean, we have long-term relationships with clients, with distributors, with rating agencies, with reinsurers, with brokers, et cetera, et cetera. And so that's really where we're continuing down that journey. So that's what I have for you today. Happy to take any questions you might have.

Operator

Thank you. As a reminder, to ask a question, you will need to press star one, one on your telephone and wait for your name to be announced. To withdraw your question, please press star one, one again. We will take our first question. Your first question comes from the line of Pierre Chédeville from CIC. Please go ahead. Your line is open.

Pierre Chédeville
Sell Side Equity Financial Analyst, CIC

Yes, good evening. Thank you to take my question. Two questions from my side. I know that you don't like a lot the guidance, but just to clearly understand that we understand that in Q4 we've seen a significant degradation of the combined ratio. And I wanted to know if for the coming one or two years, 76% or around 76% is the new normal, or do you think that we should stay around your initial guidance of 74% through the cycle? Or do you think that the situation is a little bit worse than what you anticipated one or two years ago? That is my first question. My second question is regarding debt collection, which is working very well, which is quite understandable according to the environment.

But I wanted to know if you have a leverage on that type of activity. I mean, that do you have a platform that can treat without investment or more investment more clients? Or if you have to invest in this activity, like you have to invest in BI, for instance, so far. Thank you.

Xavier Durand
CEO, Coface SA

Okay. Okay, so I mean, on the first question, you are challenging us because we have taken a stance for 10 years now that we do not provide forward-looking guidance, or short-term guidance on our numbers. So I'm not gonna start today, unfortunately. I think the story's been developing pretty clearly from 2019, and then the government throwing money at the economy, zombie companies being probably supported more than you would have expected. And then the normalization I've been talking about for what? Is it five years now or something like this? Which has happened, frankly, slower than we probably anticipated in the first place, but is happening.

I think Coface is demonstrating that it's able to manage this, I would say, long-term wave, which you've been seeing, because you haven't seen the same correlation between our claims and what the market is showing. So, and at the same time, we're still delivering. You look at the year through the cycle targets, despite having record insolvency. So I think the company is performing well. On the DebtCo slide, actually, the investment started years ago. When I joined Coface, we already had a program to replace 30 or 40 different platforms by one, and it took us years, and quite frankly, quite a bit of money to get that done. And we got it done after COVID.

We decided, despite all of the difficulties of such a project, we decided to launch this program in 2021, I think it was. It was tough because making such a radical change was disrupting to existing business, but it was at a time when claims were extremely low. We did it, and now I think we are benefiting from this investment, both financial and technical and human, and that's why this business is able to grow and is actually profitable. We're making money off of it, right? I think it's actually, again, the result of long-term strategy and investment coming at the right time, and now we're able to, we're able to see the benefits.

Phalla Gervais
Chief Financial and Risk Officer, Coface SA

I must—I will add the fact that we're probably one of the few companies or debtCo companies in the world where we have exactly one unique system, one unique process, wherever you are, and wherever you have to collect in the world.

Xavier Durand
CEO, Coface SA

Yes, it's a unique value proposition, but I think you're right to point that it, it's - we put the investment in front of the business, not the other way around.

Pierre Chédeville
Sell Side Equity Financial Analyst, CIC

Okay. Thank you very much.

Operator

Thank you. We will take our next question. Your next question comes from the line of Amalie Zdravkovic from Deutsche Bank. Please go ahead. Your line is open.

Amalie Zdravkovic
Equity Research Associate, Deutsche Bank

Yes. Hello, good evening. It's Amalie from Deutsche Bank. Thank you and congratulations on the 10 years. I just have one quick question on the reinsurance. You mentioned sort of, you'd seen improved conditions. Can you give us clarification on that in the sense that, is that mainly on price, or is that mainly terms and conditions that you sort of saw an improvement on there? Thank you very much.

Phalla Gervais
Chief Financial and Risk Officer, Coface SA

Yes, it's mainly on the commissions that we see from the reinsurers, right.

Xavier Durand
CEO, Coface SA

I mean, I mean, there's-

Amalie Zdravkovic
Equity Research Associate, Deutsche Bank

Thank you.

Xavier Durand
CEO, Coface SA

It's not dramatic change, but it's, you know, every time you go to the market and you ask the question again, I mean, what's the price gonna look like? What's the capacity gonna look like? It's a win when you come back and you say, "Well, you know what? It's oversubscribed. We get better terms, and the market's there, and people want this business," you know, and it's been happening now for a long time. So as I said, we're long-term partners. We're not looking to radically change this program, you know, overnight, but it's been improving steadily, you know, year after year, and I think that's a good sign, particularly in this phase of the cycle.

Amalie Zdravkovic
Equity Research Associate, Deutsche Bank

Yeah. All clear. Thank you.

Operator

Thank you. We will take our next question. Your next question comes from the line of Michael Huttner from Berenberg. Please go ahead. Your line is open.

Michael Huttner
Insurance Equity Research Analyst, Berenberg

Fantastic. Thank you. Yeah, congratulations on lots of anniversaries. I had three questions. One is a bit forward-looking. I beg your pardon. Here it goes. From your experience, does it feel like we're at the low point or... The reason I ask is I spoke with your fantastic IR a bit earlier, and you pointed that Q4 2024 was a challenging comp. So now it's behind us. So I was hoping that we would have better comps. In other words, I could, you know, I could talk about things relative to year-on-year improving, but of course, it depends on whether we finally get a shock or the trend is down. I know it's forward-looking, but who knows? Try my luck.

Next one is, what next steps? So we're getting a little bit more disclosure on your BI. How fast will this disclosure evolve? Maybe you can give us some pointers. And then the other one is, so this is like 26 years ago, 27 years ago, you and your peers portrayed themselves as tech companies. I think that's right. I think there was a lot of branded paper showing that you were all digital and whatever it was at the time, internet wasn't the word then. What I don't understand is, given that AI is so prevalent and fashionable and everything, are investors not kind of saying, "Oh, are you AI" and buying your stock?

Or is it you saying, "Well, actually, we're not?" There seems to be a small disconnect there. There we are. Thanks.

Xavier Durand
CEO, Coface SA

Okay. So I mean, if I had a crystal ball to forecast what the future looks like, I can tell you I would be rich. I'm not sure I would share on this call. But unfortunately, I don't have that, right? So you see the world. I mean, you every day, you open the papers. Literally every four hours, you open the papers, and you wonder what's next, right? So is there gonna be a major geopolitical crisis? Are we gonna see, on the other hand, the end of the war? God knows. So I mean, I'm unable to answer that question, quite frankly.

But it looks like if I had to, if I had to look at the world the way it is, we've seen increased volatility on, you know, geopolitics, tariffs, trade wars, supply chains, big technology change, like, greenhouse, gas and carbon, carbon emissions, and the emergence of AI. So that's a lot of stuff, you know? So it's probably gonna remain volatile for some time. I was... That would be my guess. In terms of, of BI, yes, we are, we're giving you more details. I think, I think what the, what the market has told us is that BI is too small today to be really, materially impacting our, our business. So I think we're focused on growing the business rather than trying to analyze it to death.

Will there be better disclosures over time? Probably, but right now the focus is on really running and investing in the business. And then on AI, I'm not sure I understood your point. At the time, I mean, 27 years ago, I wasn't here, so, but I do remember the dotcom crisis, when everybody would label their business as a digital company, even if they were in mining or in food processing. Here, I think for Coface, it's, there's a real thing going on because we are managing 730 billion of credit exposures on 5 million lines, and we're doing this with data. We're not just taking a broad guess on how we run the business.

We're running line-by-line analysis and monitoring of all this stuff. So there's a machine, there's a real data machine here, and I mean, just look at the EFTs. We've got 1,000 people in the BI business, so that's real digital. We don't produce anything physical; we just provide data. Today, if I look at the operations at Coface, we have 15,000 credit decisions every day. These decisions are 70% made by machines, helped by AI, and the other 30% are made by humans, helped by machines, helped by AI, you know? And then we have one request of information from all corners of the world every five seconds. So clearly, we're not processing this with paper. It's a real digital business.

I think that's a major shift, if you will, from what the story was 20 years ago when people just had, I would say, data interfaces or client interfaces between their business that hadn't changed that much. And here, it's a deep inside change that's going on. I don't know if that was your question, but I'm trying to provide some context.

Michael Huttner
Insurance Equity Research Analyst, Berenberg

Lovely. No, thank you very much. Very helpful.

Operator

Thank you. Once again, if you wish to ask a question, please press star one one on your telephone. We will take our next question. Your next question comes from the line of Benoit Valleaux from ODDO BHF. Please go ahead. Your line is open.

Benoit Valleaux
Sell-Side Insurance Analyst, ODDO BHF

Yes, good evening. I have two questions on my side. Maybe the first one is regarding to competition at the beginning of this year. How do you see the competitive environment? We know that a significant share of your business is renewed in Q1, so any comment would be great on that front. And just maybe a follow-up on AI, so back on this, but maybe on the other way, regarding your portfolio and exposure, did you take any significant risk action management, I would say, to factor in any potential disruption on some sectors, some of your exposure? I mean, did it lead you to make any significant action plan? Thank you.

Xavier Durand
CEO, Coface SA

Yeah. So, I mean, we're always... So, Coface is a long-term company. We have relationships with clients that will span decades, and there's really no change to our approach to it, which means that we're always very careful at the renewal time to make sure that we strike the right balance between not taking a bad deal or going crazy on the risk, and at the same time, keeping those relationships that have been supporting this company over the long, long haul. So no change here, I would say, on the way we think about renewals. On the AI and portfolio exposure side, I mean, we haven't seen AI yet create events like bankruptcies in a meaningful way, right? So I think it's too early.

The entire market's trying to guess who's gonna be a winner, who's gonna be a loser. I don't think it's just about bankruptcies here, it's more about valuations and business models for the long term. But for us, we're in three to six to nine months, you know, max kind of risk spans. I don't think AI has disturbed that picture yet, you know? We use everybody's using AI tools for a number of things. Everybody's trying to use agents to automate things that can be automated. For us, AI is a little bit deeper because, as I said, our core business is manipulating data, and we also have a lot of internal data, so we use AI inside the company to build the things that we need to build.

So, for us, I think it's quite important as a tool. It doesn't change what we do, but it's a good tool to use or a better tool to use than the scores and stuff that we had before.

Benoit Valleaux
Sell-Side Insurance Analyst, ODDO BHF

Okay. Thank you very much. Maybe regarding the first question, if I may. My, my point is, do you believe that, despite, with increasing claim frequency and increasing severity, as you mentioned, we should still have to expect, I don't know, 1%-2% price decrease this year, or which is a, is your long-term trend, or do you believe that it could be a bit less than that?

Xavier Durand
CEO, Coface SA

Look, look, it hasn't—I haven't seen any change from anyone here. I mean, I think it's also because the insurance market is profitable. People have capital to deploy. This has been a pretty good space and still looks attractive from if your combined ratio is 95% or 98% today, you know, you can lower it a bit by diversifying your risk into credit. I think it still sounds attractive, I think.

Benoit Valleaux
Sell-Side Insurance Analyst, ODDO BHF

Okay. Thank you very much.

Operator

Thank you. We will take our next question. Your question comes from the line of Michael Huttner from Berenberg. Please go ahead. Your line is open.

Michael Huttner
Insurance Equity Research Analyst, Berenberg

Statistics, three questions. One, have you had an approach? I ask because you're obviously a specialty insurer, and Zurich clearly is interested in specialty at the moment. They approached Beazley. I think Beazley admitted, or they admitted back in July and we didn't know about it, so it's a question I have to ask. The second is on the Lloyd's syndicates, a 2% benefit for now, is there more to come if you increase the usage, or are we now done? And then the last question is again a forward-looking one. So for me, the biggest risk always is the one hard to guess is fraud.

Does AI give you a better handle on that, or does your data machine give you a better handle on that, and how much better is it? In other words, how much more confident are you on that risk? Thank you.

Xavier Durand
CEO, Coface SA

Sorry, I'm just trying to... The first question was on Beazley, was it?

Michael Huttner
Insurance Equity Research Analyst, Berenberg

Well, have you had an approach? Has anybody knocked on your door and said: "Please, can I buy you?

Xavier Durand
CEO, Coface SA

Oh, well, we would never comment on any such thing. Coface, as I think, you know, we would never make any comments, but Coface is driving its own, what can I say? We have our own plan. We, you know, we're clear on what we wanna do, where we wanna go, and that's as much as I can say. You wanna take the question.

Phalla Gervais
Chief Financial and Risk Officer, Coface SA

I can take the second one. I think this was a setup, right? So you and then once it's set up and then, you know, you grow the business, it will go, the capital consumption will go with the business increase. So, you know, let's see.

Xavier Durand
CEO, Coface SA

The good thing about the Lloyd's is it puts us at a better place when it comes to dealing with financial institutions. So it's first of all, defensive and being able to play in the market, and then we get, yeah, we got a benefit because we have our own factoring business.

So that pays for itself that way. It's great. And then the last question, can you repeat again?

Michael Huttner
Insurance Equity Research Analyst, Berenberg

Fraud risk. So yeah, so fraud risk. With all your data machine, are you better at this than you were maybe 10 or 20 years ago?

Xavier Durand
CEO, Coface SA

Well, I mean, we manipulate a lot more data, so it's progressive. It's a cat and mouse thing, you know, because our tools get better, but the fraudsters have more tools, right? So I mean, it's... I don't think we've seen major fraud lately, but there's always been some fraud somewhere in the system, and it's the thief and the police both getting better tools and trying to outpace each other, you know?

Michael Huttner
Insurance Equity Research Analyst, Berenberg

Excellent. And then last, I'll leave you. I'm sorry. Sorry to be so insistent. So far since the end of the year or the start of the year, has anything changed that you would kind of see, say, "Oh, there's a big difference in the market or in insolvencies or whatever?

Xavier Durand
CEO, Coface SA

I think we've talked about it. I think the environment continues to be surprising. I mean, if you can predict what's gonna be in the papers tomorrow, good luck. So I think we see continued volatility, continued uncertainty, not much more to talk about.

Phalla Gervais
Chief Financial and Risk Officer, Coface SA

Well, and we also enjoy the fact that we have, we have not been caught in Saks again. Another big one, but we're not-

Xavier Durand
CEO, Coface SA

Another big one that we skipped, yeah, I guess.

Michael Huttner
Insurance Equity Research Analyst, Berenberg

Lovely. Thank you.

Operator

Thank you. Once again, if you wish to ask a question, please press star one one on your telephone. There seems to be no further questions at this time. I would like to hand back for closing remarks.

Xavier Durand
CEO, Coface SA

Well, thank you very much. Look, we are, we're happy to, to have gone through this year 2025. I'm sure 2026 will be very interesting as well, but, be assured the company is focused on building for the long term and managing well in the short term. So thank you very much for your attendance. We're gonna leave it here. I think our next call will be... Do we have the date? In May. Okay, so we've got plenty of time here. There'll be plenty of things to go. Thank you, everybody.

Operator

This concludes today's conference call. Thank you for participating. You may now disconnect.

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