Good morning, ladies and gentlemen. Welcome to TeraGo's fourth quarter 2024 and annual 2024 financial results conference call. Currently, all participants are in a listen-only mode. Following the presentation, we will conduct a question-and-answer session with pre-qualified analysts on the call, and instructions will be provided at that time for you to queue up for questions. If anyone has any difficulties hearing the conference, please press star followed by zero for operator assistance at any time. I would like to remind everyone that this conference call is being recorded. TeraGo would like to remind listeners that the company's remarks and answers to your questions today may contain forward-looking statements that are based upon management's current expectations. All such statements are made pursuant to the safe harbor provisions of and are intended to be forward-looking statements under applicable Canadian securities legislation.
When relying on forward-looking statements to make decisions with respect to the company, you should carefully consider the risks set forth in the Risk Factors section in the 2024 Annual Information Form , which is available on www.sedarplus.com , and also consider other uncertainties and potential events. Except as may be required by Canadian securities laws, the company does not undertake any obligation to update any forward-looking statement as a result of new information. We would also like to remind listeners that TeraGo uses certain non-GAAP financial measures to arrive at adjusted results, to assess its business, and to measure overall performance. TeraGo believes that these financial measures provide readers with a better understanding of how management views the company's overall performance. I will now turn the conference over to TeraGo's Chief Executive Officer, Daniel Vucinic. Sir, please proceed.
Good morning, everyone, and welcome to our fourth quarter and full year 2024 earnings call. Today, we're pleased to share how we are further accelerating our value creation strategy. Looking back at 2024, we continue to see a clear affirmation that TeraGo is delivering on our smart growth strategy and operational enhancements. We are seeing better gross margins, reductions in operating expenditures, superior deal-level economics, and a more efficient approach to capital expenditures. Specifically, a 16.9% rise in adjusted EBITDA, an 18% reduction in customer churn, a 5.2% growth in average revenue per account, and a CAD 4.5 million increase in cash flows from operations. All of this by spending also CAD 1.5 million less in CapEx as we continue to focus growth on existing assets. TeraGo is a critical player in the Canadian communications landscape, driving competition, innovation, and investments.
We are uniquely focused on mid-market and lower enterprise-sized businesses, leveraging our national carrier-grade wireless and fiber networks. In addition to this, TeraGo owns 91% of all the millimeter wave spectrum, and we leverage it across 400+ hubs. Those 400+ hubs cover 9.6 billion MHz population in 15 of the largest metropolitan communities, which have a population greater than 26 million, and we pass by 11 million homes. Plus, we have 70 network-to-network interconnections with all the major carriers. Truly, there is really no one else like TeraGo in Canada. Businesses depend on TeraGo's premium white-glove service, our agility, responsiveness, combined with our highly reliable, redundant, and secure connectivity network. Being the largest millimeter wave spectrum owners, TeraGo continues to work closely with ISED to continue to drive competition, investments, and innovation.
We have been working with ISED to ensure our spectrum licenses continue to be renewed and currently responding to ISED's latest consultation that is proposing repurposing the lower 26 GHz band, previously known as the 24 GHz, for flexible use. A flex use decision would mean that millimeter wave spectrum can be used for both fixed and mobile. Today, it's only allowed for fixed use. As an example, other countries that have previously deemed millimeter wave for flex use are significantly leveraging it to grow residential and business revenues as it's quick to install, no construction costs, higher speeds, and higher performance. This opens up a huge market potential for TeraGo as well as for Canada. We have many exciting and transforming initiatives on the go. With that said, I will turn it over to our CFO, Raj Sapra.
Raj, thanks, Dan. Welcome, everyone. Turning to Slide 4 of our financial results presentation for a look at our KPIs, our average revenue per customer, or ARPA, for our connectivity business was CAD 1,212 in Q4 of 2024, a 4.1% increase compared to CAD 1,164 for the same period in 2023. ARPA levels continue to improve as a result of smart profitable growth coupled with changes in customer base and our product mix. Our churn was 0.8% compared to 0.9% for the same period last year. Customer churn continues to reduce due to continued execution of the company's strategy to increase customer engagement focus on mid-market and large-scale customers, as well as implementing new strategies for customer renewals and retention.
Turning to Slide 5 to go through our broader Q4 2024 and 2024 financial highlights, total revenue for Q4 2024 was CAD 6.57 million as compared to CAD 6.54 million from the same period in 2023. Total revenues for fiscal 2024 was CAD 26.16 million as compared to CAD 26.05 million. The marginal increase in revenue is a result of an increase in sales bookings and lower customer churn as compared to the same period in 2023. At the end of 2024, our backlog was approximately CAD 112,000 monthly recurring revenue as compared to CAD 65,000 at the end of 2023, which is a massive improvement, and this backlog will fuel our revenues for 2025. Adjusted EBITDA was CAD 1,201,000 in Q4 2024 as compared to CAD 1,190,000 from the same period in 2023.
As Dan mentioned, our adjusted EBITDA at the end of 2024 saw a rise of approximately 17% and was CAD 4,016,000 as compared to CAD 3,425,000 from the same period in 2023. The company continues to strive for profitable growth and driving efficiencies in the business and managing our cost base. Net loss for Q4 2024 was CAD 3.2 million compared to a net loss of CAD 3.6 million for the same period in 2023. Net loss for 2024 was CAD 13.2 million as compared to a net loss of CAD 13.1 million for the same period in 2023. Turning now to Slide 6, turning to the balance sheet, we ended the fourth quarter of 2024 with CAD 4.4 million in cash and cash equivalents and short-term investments.
In the fourth quarter of 2024, we generated CAD 1.6 million in cash from operations for the business as compared to CAD 1.2 million of cash from operations in the same period in 2023. In the fiscal 2024, we generated CAD 5 million in cash from operations for the business as compared to CAD 523,000 in the same period in 2023, which is a massive improvement and goes to show that management's really focused on running the business optimally and efficiently. Regarding our current debt facility, we are confident in securing a refinancing solution, positioning the company for sustained growth and success. Stay tuned. With that said, I would like to turn the call back over to Dan. Dan.
Thanks, Raj.
Our comprehensive strategy is enhancing value for our clients, employees, and shareholders. TeraGo is uniquely positioned to drive innovation and increase investments in the next generation offerings for businesses. That wraps up the prepared remarks for us today, and now we can open up the call for questions. Operator, back to you.
Thank you. Ladies and gentlemen, the floor is now open for questions. If you would like to join the queue to ask a question at this time, please press star one on your telephone keypad. We do ask if listening on speakerphone this morning that you pick up your handset while asking your question to provide optimal sound quality. Once again, that will be star one on your telephone keypad at this time if you wish to join the queue to ask a question. Please hold a moment while we pull for questions. Your first question this morning is coming from David McFadden from Cormark Securities. David, your line is live. Please proceed.
Great. Hi, guys. A couple of questions. I'll just start off with the ISED news that you talked about previously. Any idea when ISED will actually make a final decision on this lower 26 or which includes the 24 GHz spectrum as to whether they will allow it to be used for mobile use or not?
Yeah, good morning, David. I'll take that question. From an ISED perspective, they put out this consultation earlier this month in March, and all of us have 60 days to respond. There is a short 30 days after that to respond to the responses. That takes you into June of this year. It's hard to predict in terms of how long ISED will take to make that decision, but it could be as early as three months or potentially up to six months. I see a decision happening in 2025. That's for a couple of reasons. One is Canada is way behind the other countries.
We're still stuck in paperwork here, whereas the U.S., Europe, and Asia have already deemed these frequencies as flex use, as 5G, 3GPP standard, and they are fully leveraging that to improve productivity, competition, and everything else. Canada definitely is behind and needs to pick up the pace. At the same time, moving to an auction, which could be 12 months from the decision, that too obviously brings revenue to Canada as well. Multiple benefits for ISED to try and accelerate and get this out the door sooner rather than later.
Okay. Just moving on to the debt, just wondering how that's going in terms of your discussions and negotiations on the renewing and restructuring the debt.
We continue to make progress there, and I think we would have some announcements coming up, but we are confident that this would be refinanced and resolved well before the maturity date of the debt.
Okay. Something may be announced between now and when you report your next quarter. Would that be reasonable?
I mean, you can say yes. Yeah.
Okay. Okay. Great. Just on the sales pipeline, I know you gave the MRR, but I was wondering if you can give us any other metrics or just kind of outlook on the sales pipeline just to give an idea of the potential for increased growth on the connectivity side. Thank you.
Yeah. Our pipeline now compared to previous is growing significantly because we have been, as you can see on the ARPA, that have been going up the customer segment and multi-site. The environment now is pretty ripe out there where our big giant telcos have been doing significant reductions, and they've always struggled to provide great service for the, call it the SMB market. Now even so, it's even more tough for them to deliver that type of service. That pipeline has been growing for us from a connectivity managed services security perspective. In addition to that, on our 5G private wireless networks, that pipeline is also significantly growing as Canada continues to lag in productivity compared to the other top 38 economically developed countries.
With everything going on with the trade wars and so forth, it's even putting more pressure on Canada to figure out ways to be more productive. We have our pipeline to help those companies to really improve their productivity, automations, and efficiencies so that they can be more competitive not only domestically, but in international markets as well.
Okay. Okay. All right. Thanks, guys.
Perfect. Thank you, David.
Thank you.
Thank you. At this time, this concludes our question and answer session. I'd now like to turn the call back over to Mr. Vucinic for closing remarks.
Thanks again, everyone, for joining us on our call today. I'd like to thank our customers and shareholders who continue to support the company. I also want to give a huge thank you to TeraGo and all our employees for doing an outstanding job. We look forward to providing an update on our progress at our next quarterly earnings call. Operator.
Thank you for joining us today for TeraGo's fourth quarter 2024 and annual 2024 earnings call. You may now disconnect.