Citizens Financial Group, Inc. (CFG)
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Bernstein 42nd Annual Strategic Decisions Conference

May 29, 2026

Summary

The session highlighted ongoing resilience in the economy, strategic focus on affluent consumer segments, and robust commercial and private banking growth. Efficiency initiatives and technology adoption, especially AI, are expected to drive profitability and support ambitious financial targets through 2027.

Ken Usdin
Large-Cap Banks Analyst, Autonomous

Good morning, everyone. Welcome to the last day of the SDC. I'm Ken Usdin, L arge-C ap Banks Analyst at Autonomous. Really pleased to end our session on the bank side with Bruce Van Saun, the Chairman and CEO of Citizens Financial Group. Many of you will know that Bruce has led Citizens since 2013 on a journey of business expansion, improving growth, and rising returns, which we'll talk through in our session. Before we go, you can input any questions you might have through the Pigeonhole app. With that, Bruce, thanks a lot for joining us today.

Bruce Van Saun
Chairman and CEO, Citizens Financial Group

Sure. My pleasure, Ken.

Ken Usdin
Large-Cap Banks Analyst, Autonomous

Bruce, we've been starting off in all these sessions just talking about the big picture, because it's been a year and a half and five months, what it feels like. Just give us a state of just how you see it from a customer base, consumer, commercial. How's the economy holding up and what are you seeing as you look ahead?

Bruce Van Saun
Chairman and CEO, Citizens Financial Group

I guess I'm quite impressed with how resilient the economy really is. If you said we'd have a war on and energy prices would spike and a bunch of other phenomena out there that are posing challenges, that you wouldn't translate that into where the equity markets are trading, where credit spreads are trading, the unemployment rate hanging in where it is, e verything, markets seem calm in light of external challenges. I think companies actually have, if they've learned anything over the last five or six years, it's they need to be resilient and adaptable, and think through all the twists and turns that can affect their performance and make sure that they're prepared.

Just like banks have had to do stress testing and identify risks in the external environment and be prepared to make sure we're hedging those risks and cognizance of those risks, I think individual companies with their supply chains, whatever, access to talent, they've actually developed strategies, coping strategies, to get through. Most companies that we bank are having really strong performance. They've had a good year last year, notwithstanding all the Liberation Day challenges or notwithstanding the war. They're having good years this year. I think everybody's kind of still a little kind of circumspect about going fully on offense. They want to play offense. They're making the right investments, but they're not fully leaning in, I think, until some of the uncertainty subsides. But w e don't see any credit risks on the corporate side. Same thing with individuals.

We have the more well-off people are thriving with stock markets high and real estate values high. The people, kind of lower earners, still I think are doing okay. The major support is the job market. They're employed, which is the most important thing, and they're just rejiggering what they spend money on, but still spending, which is important to the economy. I'd say it's a pretty solid backdrop, a bit surprisingly so, to operate within and the deal activity too is surprisingly resilient as well. You're just seeing folks continuing to want to put money to work if they're pooled funds and vehicles, whether it's on the equity side or the debt side, and you're seeing strategics. There's a lot of M&A taking place. We have a relatively permissive regulatory environment around approving deals. All of the deal pipelines are at really, really strong levels.

Ken Usdin
Large-Cap Banks Analyst, Autonomous

Yeah. As I mentioned, Citizens has been on a long-term journey on every aspect of the bank, transforming the consumer bank, building out a better- positioned commercial bank, the new private bank and the upcoming and ongoing Reimagine the Bank initiatives. These are all going to expect to boost profitability over the course of time. As we kind of break those down, let's start on the consumer side. Ca n you talk about what are your key priorities right now, especially on the consumer side in terms of gathering deposits and building scale, as you've talked about in the past, whether it's the New York City market and repositioning the branch network?

Bruce Van Saun
Chairman and CEO, Citizens Financial Group

Sure. We have this triangle of businesses, consumer, commercial, and then private bank and wealth. The consumer's real value in building a strong financial institution is access to secure, stable funding, low-cost funding. That's really the name of the game, is how do we create the right approach to go to market. We've moved over time more up market from kind of serving the whole market to really targeting mass affluent households and affluent households, which really dominate our footprint and making sure we have a good value proposition for them. Part of that is leading with products like HELOCs, because a lot of those customers own their own homes, and they have a lot of tappable equity in their home. They need advice. How do I pay for sending my kid to college? How do I start saving for my retirement?

I think we've really done a nice job there, and we've grown the mass affluent households faster than anybody in our peer group over the last three years, five years, pick a time period. That's been important. Part of that is upskilling the folks that meet the customers in the branches, and so, investing in what we call private client relationship managers, PCRMs, small business specialists. The branch has become more of an advice center with specialists there, and really leaning into that trend has been important. I think another thing that we're looking to do is take a hard look at the physical layout of the branch systems. We have about 1,000 branches, and we still have a relatively high percentage of, I think it's over 100, are still in supermarkets, in stores.

You don't get the full power of market presence with an in-store. You get efficiency, but you don't generate the same deposits, and so, o ne of the things we're looking at is in each micro market, how do we optimize that? If we want to pull out of the supermarkets, where do we put the de novos? Where do we convert those into traditional branches? We have an effort that's going on. I teased that on the first quarter call. We'll reveal a little more about that one. I'm not sure we'll change materially the points of presence, and this will happen over a long period of time, but I do think it'll accelerate our deposit gathering rate to be in the right locations.

Ken Usdin
Large-Cap Banks Analyst, Autonomous

Yeah.

Bruce Van Saun
Chairman and CEO, Citizens Financial Group

With the right type of branches. I think New York is one area that we've done phenomenally well. For those of you who don't follow the story, back in 2022, we bought HSBC's East Coast branches and then Investors Bank, the so-called one-two punch, to get into this market, and i t's been very successful. We bring our style of banking into a heavily competed market. It's our fastest-growing market in terms of household growth and deposit growth. There's even more opportunity. I think once we've proven that if you can make it here, you can make it anywhere, being in New York today, that we can start to scale that a little more gradually over time and continue to really get some nice attractive deposit growth in this region.

To me, it's really for consumer about the deposit growth trajectory, also the wealth cross-sell would be the two things. Really, I think leaning into small business, where I think that's a typically underserved market and there's a lot of opportunity there.

Ken Usdin
Large-Cap Banks Analyst, Autonomous

Yeah. My real-life proof point is my daughters even noticed the Citizens' green offices in the city.

Bruce Van Saun
Chairman and CEO, Citizens Financial Group

There we go.

Ken Usdin
Large-Cap Banks Analyst, Autonomous

Up here and there. On the lending side of consumer, can you touch on the strategy across the different lending products, HELOC, mortgage, et cetera?

Bruce Van Saun
Chairman and CEO, Citizens Financial Group

Yeah. I think, consistently, we'll always have growth led by HELOC, just because that's a bellwether product for the strategy overall. We're really good at it, by the way. We've originated more HELOCs in the whole country than any other bank, even though we only originate in our footprint in 14 states. We've taken all the pain out of that origination process, and so we can start to finish, originate on average in 14 days, and the industry average is like 45 days. We really, I think, dominate that product. Mortgages is always going to be an important product to offer to your customers, and so we'll get continued growth. Don't need to see big growth there. We've got to make sure we're focused on using the balance sheet for deep relationship customers.

The other thing I'd call out is probably cards, where we launched a new card family last year, and kind of gaining more primacy with our customers. We actually have pretty good distribution, but people may be using other cards ahead of our cards, and so h ow do we change that equation? We have a number of strategies to do that, and we're starting to see some green shoots on that.

Ken Usdin
Large-Cap Banks Analyst, Autonomous

Okay. Got it. On the commercial side, where you've built out a real full-service commercial operation, where do you see the biggest opportunities, both for the lending side, but also, as importantly, on the fee side? You've built this capital markets business, and where do you see that really, the potential of that over time?

Bruce Van Saun
Chairman and CEO, Citizens Financial Group

Yeah. We like to kind of immodestly say we're the best-positioned super-regional commercial bank, and I think that's really on the strength of the capital markets capabilities that we put in place. It's a combination of coverage, so where do you focus? We have coverage of middle market in certain geographies, and then mid-corporate, which are companies bigger with $500 million in revenues to $3 billion, where you have to have industry verticals and industry specialists and expertise. Then, the sponsored community, which owns increasingly, probably half the middle market companies in the country are owned by sponsors, and so w e got on that really early and built strong capabilities to serve the sponsored community and built relationships with the leading sponsors.

I think we've been really astute in how we've built out the coverage and leaned into the verticals where we think there's going to be a lot of opportunity. Then, kind of brick by brick over many years, we built out all of the product sets, n ot just traditional syndicated loans and other products that banks sell to treasurers, but the debt capital markets capabilities, securitization, equities capabilities with the JMP acquisition. Bought seven M&A boutiques, so we have pretty widespread M&A capabilities across all important industries. Anyway, I do think that we haven't seen the full relative differentiation of what we've built relative to others in the last four or five years, because we've been in a subdued market.

Now that things are ticking up, I think we're just going to capture a lot more opportunities, and we should have a faster revenue growth acceleration, because our peers have quite a ways to catch up to us. Beyond that, I think the whole payments space has been really, really interesting, and there's a lot of opportunities there. We've consistently been investing in our what we call treasury solutions business. I think our growth rate has been kind of high single digits as a result. I think there's more to go there. Like embedded finance, interesting, a lot of these fintechs who had partnerships with smaller banks, they're outgrowing them.

Then they look around and they say, "Where do I go to get broader capabilities?" Kind of the super regionals is a sweet spot, I think, for them, because going to the very biggest banks, it's just, take a number, we'll get to you when we get to you. But they can get a lot of attention from banks our size.

Ken Usdin
Large-Cap Banks Analyst, Autonomous

Got them. The third piece of the triangle, the private bank, where you aspire for it to be a teens contributor to earnings over time, and you've got a big ROE target on that 20%, 25%. Where are you still looking to add talent and expand, and what do you think is going to be the incremental driver of the growth as you go forward?

Bruce Van Saun
Chairman and CEO, Citizens Financial Group

Yeah. Again, it was a big, bold bet to do this in 2023 and hire 150 of the top talent from First Republic to be the foundation block for getting into the business. That number now we're over 600 people in the business. We now have nine PBO locations. We really are pretty full in California in terms of investment in Northern Cal and Southern Cal has been pretty much built out, a few more PBOs to go, and a couple more wealth teams that we'll likely add there. That was the region that was First Republic's home region, so we had access to the talent and good name recognition out there, so t hat's gone very well.

Florida is another really important state for us, given we're a bank in the Northeast and a lot of migration down to Florida, our second homes down to Florida, we started there with one location in Palm Beach. We've just opened a second in West Palm Beach. We have Boca geared up for next year. You'll start to see us, I think, emulate what we've done in California and thicken Florida over the next three, four years is in the plan. In our current footprint, we have a flag planted in Boston, and we have one here, which is right across the street. If you want to look at our nice signage there, street level PBO flagship here in New York, 52nd and 6th. We'll continue to, I think, open some satellite offices.

We have a plan to open in Greenwich, which was a very good location for First Republic. In Boston, we're right on Boylston St, but we're looking at do we open straight PBOs, or do we maybe convert some of our high-end retail in places like Wellesley or Chestnut Hill? Do you have both style retail and private bank, or do you do a conversion? Those are some of the things we're thinking about. I'd say we also need to get into Philadelphia, because that's also a very big market for us. We're looking at how to do that.

Ken Usdin
Large-Cap Banks Analyst, Autonomous

Got it. Reimagine the Bank, aiming to get $450 million of efficiencies by the end of 2028. How is this new plan going to change the way that Citizens operates differently organizationally, and how do you think about that balancing act between reinvestment and driving efficiencies to the bottom line?

Bruce Van Saun
Chairman and CEO, Citizens Financial Group

I would say we've had a good long track record, project TOP, Tapping Our Potential, where for like, we had 10 TOP programs that generated between $100 million and $200 million generally of benefits. But they were kind of probably a little more on the tactical side than on the strategic side, so l ast year, when we thought about, are we going to do a TOP 11, are we going to do something grander? We said, "Let's look at all the massive technology innovation that's occurring, and let's take advantage of that to put just a more strategic program in place." We took maybe 25 of our top leaders to the side in the summer of last year and said, "Let's look at all the things the bank does." How do we onboard a customer? How do we service a complaint?

How we deal with a fraud issue? Draw the picture about people, process, underlying technology. How does it work today? To kind of draw like what could it be if we start with a white canvas? How would you introduce these new tools, introduce AI agents, change the composition of the workforce, so you have human and agents working side by side? Basically, kind of pulled that all together in a program which has probably 50 initiatives today, built around five or six main blocks. I think it's exceptionally exciting, and we're immersing our people.

We just had an offsite for the top 130 people up in Rhode Island the last three days, and we spent a good three hours immersing everybody in vibe coding, programming agents, and stuff. I want the people on the top of the house to really roll up their sleeves and know how this works, so they can drive it throughout the company. Anyway, I think the nice thing that we're offering relative maybe to some others, everybody's doing this and experimenting with it, but we have this mindset that we are good at setting up programs and executing programs and setting financial targets and delivering against those targets. I think that's why Reimagine the Bank stands out a little bit, is that we're kind of putting the numbers out there, and when we put numbers out there, we make sure that we can deliver those numbers.

To me, it's not just the financial benefits that come from it. I think it's a huge uplift in customer experience, and to me, with all the competition and rising levels of competition, you really have to deliver for your customers and make it a great banking experience. To me, that's as much of the prize as the efficiency. Although, finding money that flows through the bottom line is also really valuable. We have a trajectory where we get to 16%-18% ROTCE without incorporating the benefits of Reimagine the Bank. It's tantalizing like, well, how much is going to flow through.

Ken Usdin
Large-Cap Banks Analyst, Autonomous

Yep.

Bruce Van Saun
Chairman and CEO, Citizens Financial Group

Could you actually move 16%-18% if you'd say half of it flows through, or three-quarters of it flows through? I'm trying to demur from answering that. Just say, "Let us get this thing rolling and let us think it through and let us see what the other investment opportunities are, and what overall expense growth rate we want to manage to." It's nice to be in that position where we have that flexibility.

Ken Usdin
Large-Cap Banks Analyst, Autonomous

Yeah. On the AI point specifically, as you do integrate that into the efficiency improvements, productivity improvements, do you see that as also a potential add to the long-term financial performance of the bank? There's a big conversation about like, is it a net add? Is it net neutral? Does it just allow more reinvestment? Where do you stand on that?

Bruce Van Saun
Chairman and CEO, Citizens Financial Group

Well, I think it's additive. I definitely think it'll make us a better competitor. It'll allow us to operate more efficiently. I'm not sure all that gets competed away at the end of the day. I think it is a boost to industry ROE.

Ken Usdin
Large-Cap Banks Analyst, Autonomous

Yeah. On the competitive point then, more competition coming from more arenas than we've ever seen.

Bruce Van Saun
Chairman and CEO, Citizens Financial Group

Right.

Ken Usdin
Large-Cap Banks Analyst, Autonomous

A couple of different pieces about that. On the banking side, from the deposit perspective, how do you see Citizens and even the industry defending against all these new deposit evolutionary products, whether it's tokenization, stablecoins, agentic AI, et cetera?

Bruce Van Saun
Chairman and CEO, Citizens Financial Group

Yeah. I think banks offer a kind of full service, so they focus on providing balance sheet. If you need loans, we can give you loans. We take your money, we take your deposits, we offer you advice. Being a trusted financial partner and advisor is pretty high ground that we're occupying. The disruptors coming in are trying to like, "I'll focus on the loan origination experience," or, "I'll focus on an alternative way to handle your deposits." But it's very hard for them to migrate more broadly and occupy that kind of higher ground that banks occupy. We're watching all of those developments and making sure that if stable coins are going to take off and there's good use cases for our clients, that we'll be in position to do that.

If tokenized deposit is an industry response to stablecoins, that we'll be in the consortiums that allow us to do that. When you talk about agents and are they going to make it sharper in terms of pressure on deposit costs because they'll look for better opportunities, I'd say, we're already, if you look at corporates, if you look at high-end wealth customers, you look even at the high end of retail and digital offerings like Citizens Access, there's plenty of that already where people are trying to optimize. Then, there's other players who value the total relationship and are just not going to maybe go through the effort to optimize a little bit. If their balances are lower, is it really worth it to me? I'm not sure that changes a huge amount.

If it does, over the next 10 years, put a little upward pressure on deposit costs, it's one of the reasons that we have to use the benefit of AI and agents.

Ken Usdin
Large-Cap Banks Analyst, Autonomous

Yep.

Bruce Van Saun
Chairman and CEO, Citizens Financial Group

To lower our cost structure to keep our profitability in the same zone.

Ken Usdin
Large-Cap Banks Analyst, Autonomous

Yeah.

Bruce Van Saun
Chairman and CEO, Citizens Financial Group

I'm not that worried about it. I just want to be kind of always on the front foot leading in assessing what's going on and how are we going to play it.

Ken Usdin
Large-Cap Banks Analyst, Autonomous

Yeah. Speaking of other things to potentially worry about, or banks are worried about, the cyber threat, rising ever, costs going up to just defend against it. Do you just have to keep up with whatever is needed on that front?

Bruce Van Saun
Chairman and CEO, Citizens Financial Group

Yeah, you do.

Ken Usdin
Large-Cap Banks Analyst, Autonomous

Is there anything different you can do?

Bruce Van Saun
Chairman and CEO, Citizens Financial Group

I think those kinds of things are existential, potentially for any individual institution or for the industry. Making sure that we have access to the latest tools, and that we get really, really good at deploying those tools, to search out vulnerabilities, to be able to automate the patching and do that in a rapid way, is really, really important. You've got to start at the top by having really top talent in your organization. Your CISO has to be grade A. I think we have that. The team is really strong, so it starts with people. But then, the people are going to want to have all the latest tools, and you just have to put that right at the top of the budget list for your CapEx every year.

That may cost a little money over time, but I actually think that these tools, people worry about them getting in the hands of the bad guys, but i f the good guys get it first or really are thoughtful about how they're implementing and protecting data and assets, et cetera, it should be helpful to the cyber picture in the long term, is my view.

Ken Usdin
Large-Cap Banks Analyst, Autonomous

Yeah. One of the points you touched on earlier is getting into that 16%-18% ROTCE target by the end of 2027, a long way from the low single digits when the company IPO'd. Can you remind us just the main drivers of getting there, and then what would be those different sides of the range outcomes?

Bruce Van Saun
Chairman and CEO, Citizens Financial Group

Sure.

Ken Usdin
Large-Cap Banks Analyst, Autonomous

That could be the final mile?

Bruce Van Saun
Chairman and CEO, Citizens Financial Group

Well, we just printed, I think, slightly over 12%. If you look at consensus, we get to high 14s, I think, by the end of the year. The kind of what we refer to as time-based benefits, we have these legacy swaps, which were terminated, and therefore, they have just an accounting drag that eventually burns off. They're being amortized over the life of those swaps. We had non-core was running down, and that was kind of at a negative yield, and that was providing a lift. Those two things, if you chart them out, actually continue to drive NIM higher. If you overlay that and pro forma that, let's say, we could all do that tomorrow, then you're already close to 15%, just on the basis of that.

Ken Usdin
Large-Cap Banks Analyst, Autonomous

Right.

Bruce Van Saun
Chairman and CEO, Citizens Financial Group

You kind of look at the business momentum that we have, the private bank growing. Its ROE is 25%. It's already 10% of our bottom line going to mid-teens, and so at the margin, that's helpful to the ROTCE progression. I think commercial having come out of a period of low activity levels into higher activity levels is going to throw off more earnings. The strategies we talked about in consumer to keep growing at low-cost deposits, all that adds potentially another couple of percentage points. We have credit still a little bit elevated due to CRE office, but w e have that coming down from where it was last year in the high 40s down towards the mid-30s, which also helps that.

The thing going the other way a little bit is AOCI is creating a depressive effect on capital, and so it's boosting returns, and that kind of pulls to par over time. That goes a little bit the other way. In any case, I think the net of all those things gives us a lot of visibility and a lot of confidence that we can get into that range. I would say the thing that the economic backdrop is always the thing.

Ken Usdin
Large-Cap Banks Analyst, Autonomous

Sure.

Bruce Van Saun
Chairman and CEO, Citizens Financial Group

That you have to think about. Do we end up in a stagflation scenario? That hasn't historically been good for banks. If you have kind of high inflation, and GDP is sluggish, and so it doesn't allow you to pull your credit costs down as much, or it doesn't necessarily create the dynamism in the economy where there's a lot of deal flow. There can just be, I'd say, macro scenarios that may pull you down. One of the things we've been very focused on is making sure that we're chopping off tail risk.

Ken Usdin
Large-Cap Banks Analyst, Autonomous

Yeah.

Bruce Van Saun
Chairman and CEO, Citizens Financial Group

Because when we get into that return zone, if the macro turns against us, we want to be one of the ones who goes down the least in terms of our return. We don't want to, I think we've been disciplined on credit. We have very strong credit risk appetite and discipline, I think, on how we're thinking about hedging interest rate risk. The things that can be more volatile, building up our fee-based businesses, trying to just make sure that we're solid, and we can try to hug that range through time.

Ken Usdin
Large-Cap Banks Analyst, Autonomous

Yeah. I think, as you mentioned previously, getting to 16%, 18% doesn't necessarily mean it's the end game, but you want to kind of make sure you get there before you then see the other things.

Bruce Van Saun
Chairman and CEO, Citizens Financial Group

Well, you know back from the IPO.

Ken Usdin
Large-Cap Banks Analyst, Autonomous

Yeah.

Bruce Van Saun
Chairman and CEO, Citizens Financial Group

We said we were going to get to 10%, and you got to.

Ken Usdin
Large-Cap Banks Analyst, Autonomous

Yeah.

Bruce Van Saun
Chairman and CEO, Citizens Financial Group

Walk before you run.

Ken Usdin
Large-Cap Banks Analyst, Autonomous

That's right.

Bruce Van Saun
Chairman and CEO, Citizens Financial Group

We got to 9%, and everybody said, "Bruce, aren't you going to raise this? How does 10%-12% sound?" I said, "Just let me get to 10%, and then I'll tell you where I'm going next."

Ken Usdin
Large-Cap Banks Analyst, Autonomous

Yeah. Fair point. As a checkpoint on progress, before we get to the rest of the topics that'll flush this out a little bit more, any updates at all to either your second quarter or your full- year 2026 outlook that you've made in April?

Bruce Van Saun
Chairman and CEO, Citizens Financial Group

Yeah, no, I feel good about the guide that we made for the full year. I said that on the call. I still feel really good about that, and I feel good about the quarter. The quarter is progressing the way we thought it would.

Ken Usdin
Large-Cap Banks Analyst, Autonomous

Okay. Coming back to deposits, you mentioned about growing low-cost deposits and also, you've proven the ability to take deposits down with rates coming down. Now that we might be holding here a little bit longer at either current rates, maybe even going higher, competition's not getting any easier out there. What levers do you have to either hold the line or continue to ratchet down in places of whether you have back book support or whatever, that you can kind of just make sure that you're hanging in there?

Bruce Van Saun
Chairman and CEO, Citizens Financial Group

Yeah.

Ken Usdin
Large-Cap Banks Analyst, Autonomous

Any changes to your calculations?

Bruce Van Saun
Chairman and CEO, Citizens Financial Group

I'd say loan growth across the industry is a little more than people expected.

Ken Usdin
Large-Cap Banks Analyst, Autonomous

Yeah.

Bruce Van Saun
Chairman and CEO, Citizens Financial Group

Coming into the year. That means you have to fund it, so you need deposit growth. I do think there's a little bit more pricing competition, as a result. We anticipated that, so we had, I think, a relatively robust loan growth forecast coming into the year. Our deposit betas we have in the high 40s, w hich we were 50%, I think, in the first quarter, the cumulative beta, so I think a little of that is built into our outlook.

Ken Usdin
Large-Cap Banks Analyst, Autonomous

Yep.

Bruce Van Saun
Chairman and CEO, Citizens Financial Group

That we anticipate a little more competition. But there's some fundamental drivers that we have, like the private bank growth. We're now at over $16 billion in deposits, and at least consistently, we've had about a third being in non-interest bearing and low cost being in the low 40s. Just continuing to grow that deposit base with attractive mix is more idiosyncratic to us than the things that you would see across peers. I think we're quite sharp in terms of our algorithms and pricing in the consumer bank. I think we've gotten quite good at that. In the commercial bank, we've been building out new places to go fishing for deposits, and so, escrow services, bankruptcy services. There's things that I think allow us to expand where we gather deposits, which can also be helpful.

Ken Usdin
Large-Cap Banks Analyst, Autonomous

Yeah. With a caveat that net interest margin, NIM, is an output, you guys do have an expectation of expanding the NIM from 314 in the first quarter and getting it to 330, 350 by the end of 2027. Just what does higher for longer do to that expectation set? Does it change it at all, make it better, make it worse? Given the points you made about deposit cost, loan growth, and just obviously, where the economy's headed.

Bruce Van Saun
Chairman and CEO, Citizens Financial Group

Yeah. Well, that forecast was predicated on two things. One was the external rate environment, so where is the Fed funds rate, what's the shape of the yield curve.

Ken Usdin
Large-Cap Banks Analyst, Autonomous

Yeah.

Bruce Van Saun
Chairman and CEO, Citizens Financial Group

The other thing was our own balance sheet movement, the dynamics around our balance sheet. I would say on the macro side, the kind of higher rates and steeper yield curve is generally a positive. We've maintained.

Ken Usdin
Large-Cap Banks Analyst, Autonomous

Right.

Bruce Van Saun
Chairman and CEO, Citizens Financial Group

A relatively modest, but still asset- sensitive position on the balance sheet. That's positive to that. The balance sheet dynamic, I think, is within the context, it's still hugging the context of the projections that we had.

Ken Usdin
Large-Cap Banks Analyst, Autonomous

Yeah.

Bruce Van Saun
Chairman and CEO, Citizens Financial Group

We'll just have to see if that changes at all. If, in fact, loan growth were higher and deposit competition were greater, that could be slightly negative to NIM over time. But you would make up for it with volume, and so you'd probably take that trade. But I don't think any of those movements take you out of the cone.

Ken Usdin
Large-Cap Banks Analyst, Autonomous

Yep.

Bruce Van Saun
Chairman and CEO, Citizens Financial Group

So, I still, anything that you could foresee, I still think the cone looks like the place it will end up.

Ken Usdin
Large-Cap Banks Analyst, Autonomous

Yeah. Understood. I want to come back on a point you made about taking out the tail risk from credit and naturally lowering the kind of risk profile of the loan book over time. We've seen it for the last couple of quarters. Are you confident that even with what we're seeing in the macro, whether it's oil and gas or just other uncertainties, that the trend over time towards a lower natural net charge-off rate for the company can be achieved?

Bruce Van Saun
Chairman and CEO, Citizens Financial Group

Yeah. I do. I'd say, again, the risk appetite around the corporate book has been very stringent. As we do more NDFI lending, which everybody's doing.

Ken Usdin
Large-Cap Banks Analyst, Autonomous

Yeah.

Bruce Van Saun
Chairman and CEO, Citizens Financial Group

That's really investment grade lending, and so your risk of loss goes down. We've been running down CRE. After we bought Investors Bank, we were bigger than we wanted to be. Again, CRE, I think, can have higher credit losses depending on where you're playing. Having less of that, having higher investment grade corporate exposure is positive to risk appetite. Where we're playing on the consumer side is really high prime and super prime, is where most of our exposure is. Over 70% of our consumer exposure is real estate - backed, so it's collateralized. Where it's not collateralized, it's typically to people who are homeowners and have very good credit scores. I think that over time, we've just continued to refine that.

We got out of businesses like auto that have relatively higher charge-off rates, and so the mix has really improved over time.

Ken Usdin
Large-Cap Banks Analyst, Autonomous

Yeah. Even some of the challenges you had over the last couple of years post- pandemic with office CRE, you guys had put up a huge reserve on it.

Bruce Van Saun
Chairman and CEO, Citizens Financial Group

Yeah.

Ken Usdin
Large-Cap Banks Analyst, Autonomous

And even that.

Bruce Van Saun
Chairman and CEO, Citizens Financial Group

We're just working that out, and there's really no surprises on that.

Ken Usdin
Large-Cap Banks Analyst, Autonomous

Yeah.

Bruce Van Saun
Chairman and CEO, Citizens Financial Group

So, again, I don't see real trouble spots at this point that would be worth calling out in certain industries or things like that. I think, as I said earlier, the companies have figured out how to cope with different shocks, and they're resilient.

Ken Usdin
Large-Cap Banks Analyst, Autonomous

Yeah.

Bruce Van Saun
Chairman and CEO, Citizens Financial Group

Nothing really to call out.

Ken Usdin
Large-Cap Banks Analyst, Autonomous

Yeah. You mentioned NDFI and all the banks, including you guys, put out some really good disclosure and confidence in your quality of your book. You mentioned also that you're building out the sponsor business, and it's a piece of the ecosystem that you guys have been facing for a good while in the investment bank. What's your just view of how Citizens will face that in the future, and any evolutions in how the banking system faces the private markets?

Bruce Van Saun
Chairman and CEO, Citizens Financial Group

Yeah.

Ken Usdin
Large-Cap Banks Analyst, Autonomous

How that push and pull will go?

Bruce Van Saun
Chairman and CEO, Citizens Financial Group

I'd say, again, because of our early focus on sponsors, as the sponsors, equity sponsors grew more into broader asset management complexes and they got into private capital, we were there as their partner to help them think through, like how to go to market, what structures they should set up, what leverage we can introduce to help them get to their return targets. I think it's been a good journey for us to solidify those relationships and be selective about kind of where we want to play and who the partners are that we want to be in bed with. I feel really good about kind of that strategy that we set out on, and that these are very big, successful firms that have a lot of needs across their equity arms, their credit arms. They have partners who need wealth advice.

They want to have lending to their partners so they can invest in their fund vehicles. There's so many touch points across what we do in the commercial bank, what we do in the private bank, that this is a real focal point for us and a huge opportunity to get that right. We have something we call One Citizens, where we're sharing our books of relationships, and corporate bankers are bringing in private bankers, and vice versa. Like, last year, we had roughly 400 sources of referral back and forth. About 300 were the corporate bank bringing in private bankers, and 100 went the other way, the private bank and private wealth brought in the corporates.

If you can do that well, if you really have these deep relationships, the clients really like that and respect it, that you know them so well and that you're bringing total solutions to help them be successful.

Ken Usdin
Large-Cap Banks Analyst, Autonomous

In terms of capital, you noted on the recent call that we've seen the Basel III proposals. Looks to be a nice benefit, potentially, to Citizens and other regional banks. You guys mentioned potentially 10% RWA reduction. First of all, I guess, are you comfortable with the proposal as is, and do you expect any potential changes to it as we get through the comment period and finalization?

Bruce Van Saun
Chairman and CEO, Citizens Financial Group

Yeah, I'm comfortable the way it is. I think there's one thing that, if you're not in the advanced approach, then you don't get the same risk weights on corporate credit. That's a comment that you would suspect that the regionals would like to see more equivalence there. We'll see how that plays out. Generally, the kind of old framework was very blunt and conservative blunt. To actually have it more precise and really kind of be appropriate in terms of risk weights, in terms of this extra conservatism, will allow for, I think, better capital allocation for the economy. Banks will follow the lead, because their economic models would tell them something different than what the regulatory model said. Now, with these changes, it's bringing it more back in line. I think fundamentally, it's a good thing.

Ken Usdin
Large-Cap Banks Analyst, Autonomous

Yeah. For Citizens specifically, it'll add even more to what's an already strong capital base.

Bruce Van Saun
Chairman and CEO, Citizens Financial Group

That's right.

Ken Usdin
Large-Cap Banks Analyst, Autonomous

Does it change anything you think about either usage or managing the company?

Bruce Van Saun
Chairman and CEO, Citizens Financial Group

Well, we'll have to see. I think we pick up 110 basis points or something of CET1. We have the same balance sheet today as we will the day that we implement it. Then you have kind of the AOCI is now going to be counted in capital, then over time, that could wash out a portion of that, maybe half. You end up, it's a good problem to have because you end up with more capital, but how does the market look at it? If you said, "I'm 10%-10.5%," now, you're 10.5%-11% is where the market goes because i t's looking at TCE to TA ratio, or the rating agencies don't kind of get with the program. I think you just have to see where it goes.

I'm happy to be in that position. I do think the bias is, eventually, you should be able to utilize that capital and bring it down.

Ken Usdin
Large-Cap Banks Analyst, Autonomous

Yeah.

Bruce Van Saun
Chairman and CEO, Citizens Financial Group

So.

Ken Usdin
Large-Cap Banks Analyst, Autonomous

You guys have been doing a combination of being able to grow the balance sheet, and you've also increased your buyback activity.

Bruce Van Saun
Chairman and CEO, Citizens Financial Group

Yep.

Ken Usdin
Large-Cap Banks Analyst, Autonomous

Recently. You kind of have enough room right now.

Bruce Van Saun
Chairman and CEO, Citizens Financial Group

Yeah.

Ken Usdin
Large-Cap Banks Analyst, Autonomous

That would just be.

Bruce Van Saun
Chairman and CEO, Citizens Financial Group

Right.

Ken Usdin
Large-Cap Banks Analyst, Autonomous

Gravy on top.

Bruce Van Saun
Chairman and CEO, Citizens Financial Group

I mean, the one thing that we're looking forward to is the CCAR.

Ken Usdin
Large-Cap Banks Analyst, Autonomous

Yeah.

Bruce Van Saun
Chairman and CEO, Citizens Financial Group

Stress test results, because I think we haven't had much joy in that process. We've made our vocal displeasure known, but I 'm pretty optimistic that it's going to be a much better result.

Ken Usdin
Large-Cap Banks Analyst, Autonomous

Yeah, on that point, because this year won't result in any formal changes to your SCB, which still remains above the 2.5 % minimum by more than other regionals, this year is more just like a take it in stride assessment.

Bruce Van Saun
Chairman and CEO, Citizens Financial Group

Take that scarlet letter off.

Ken Usdin
Large-Cap Banks Analyst, Autonomous

Yeah.

Bruce Van Saun
Chairman and CEO, Citizens Financial Group

It then is indicative. What we've said in the past is that having a higher SCB hasn't changed how we're managing the capital. Now, having the purported SCB be a decent amount lower shouldn't really have that change. But it does signal to the market that we're a lot more peer-like in terms of the business risk that we have on our balance sheet.

Ken Usdin
Large-Cap Banks Analyst, Autonomous

Yeah. I think the longer-term question that comes out of that is the combination of getting this Basel III benefit, and over time, with the aspiration that the SCB does go back more to peer-like, if you're still at 10%, 10.5%, or even more, and the reg requirement goes back to 7%, isn't that a ton of capital for a bank like Citizens to hold?

Bruce Van Saun
Chairman and CEO, Citizens Financial Group

Well, there's an opportunity, I think, to bring it down. What I would caution is that i nvestors have a hand in this too, and say, "You need to get more leverage in the capital structure." But then, you look when the tide goes out and something happens.

Ken Usdin
Large-Cap Banks Analyst, Autonomous

Yep.

Bruce Van Saun
Chairman and CEO, Citizens Financial Group

When the West Coast banks failed and Signature failed, a lot of people who had levered that capital structure spent years in the penalty box kind of rebuilding their capital. We had a conservative view on our capital, and so, we were able to take advantage of that situation.

Ken Usdin
Large-Cap Banks Analyst, Autonomous

Right.

Bruce Van Saun
Chairman and CEO, Citizens Financial Group

We were invited in to go look at the failed banks. We were able to take a bet and do the startup of the private bank. Maintaining a bit of conservatism in capital, to me, is always a good thing.

Ken Usdin
Large-Cap Banks Analyst, Autonomous

Yeah. Other potential uses of capital would include inorganic growth or acquisitions. You guys have been on this long organic journey with the recent adds that you mentioned in the New York City area. As you've built both local scale and added to national businesses, do you have what you need to grow, and would acquisitions be a part of any requirement or necessity to get the company to another stage?

Bruce Van Saun
Chairman and CEO, Citizens Financial Group

Yeah, I think we have what we need. I've consistently said that we did our big acquisition, which was the startup of the private bank. The nice thing about it is it's capital- light. We risked $100 million in startup losses for something that's now 10% of the bottom line going, say, to 15%. You look at these bank deals that people are printing, and they're spending $3 billion, $5 billion, and they're getting 6% accretion or 7% accretion. Making sure that that stays on the trajectory, that that business is durable, sustainable, hardens, that we capture that kind of white space that First Republic used to occupy, that's job one. I think Reimagine the Bank and the potential benefits of that is job two, and just kind of executing our game plan.

At least in the near term, I don't really want to get distracted from that agenda. But you never say never. You're looking constantly at your footprint. Is there something that falls in your lap that could strengthen a particular geography? I'd probably say that that's kind of potentially higher on a list if we eventually get to a list than going completely to new regions like some of our peers are doing.

Ken Usdin
Large-Cap Banks Analyst, Autonomous

Yeah, understood. Okay, well, with that, I think we're through the topics. We covered a lot of ground. With that, Bruce, thanks so much for joining us. Please join me in thanking Bruce Van Saun.