Earnings Call: Q4 2020

Feb 6, 2021

Ladies and gentlemen, thank you for standing by, and welcome to the DraftKings Q4 2020 Earnings Conference Call. At this time, all participants are in a listen only mode. After the speaker presentation, there will be a question and answer session. Please be advised that today's conference is being recorded. I would now like to hand the conference to your speaker today, Stanton Dodge, Chief Legal Officer. Please go ahead, sir. Good morning, everyone, and thanks for joining us today. Statements we make during this call that are not statements of historical fact constitute forward looking statements that are subject to risks, uncertainties and other factors that could cause our actual results to differ materially from our historical results or from our forecast. We assume no responsibility for updating forward looking statements. For more information, please refer to the risks, uncertainties and other factors discussed in our SEC filings. During the call, management will also discuss certain non GAAP measures that we believe may be useful in evaluating DraftKings' operating performance. These measures should not be considered in isolation or as a substitute for DraftKings' financial results prepared in accordance with GAAP. A reconciliation of these non GAAP measures to the most directly comparable GAAP measures is available in our Annual Report on Form 10 ks filed today with the SEC and in our earnings presentation, which is available on our website at investors. Draftkings.com. Hosting the call today, we have Jason Robbins, Co Founder, Chief Executive Officer and Chairman of DraftKings, who will share some opening remarks and an update on our business and Jason Park, Chief Financial Officer of DraftKings, who will provide a review of our financials. We will then open up the line to questions. I will now turn the call over to Jason Robbins. Good morning, everyone. Before I begin my remarks, I would like to let everyone know that we published our first ESG report on Monday, February The purpose of this report is to share with our stakeholders how we think about different environmental, social and governance factors and highlight those that are most relevant to our business. We are committed to creating a long term positive impact for our stakeholders and ensuring that we are aligned with our shareholders. Our Board and management team are also committed to further integrating ESG The report discusses the key ESG topics that impact our operations and stakeholders. These topics include, among others, human capital management and responsible gaming. Our business success is driven by our highly skilled workforce. We believe it is very important to create and foster a culture of inclusion and belonging that make each of our employees feel engaged, empowered and safe. In addition, DraftKings became a flagship brand by providing a responsible way for gaming and sports enthusiasts to interact with our products, We continue to lead and innovate in all areas of responsible gaming. Our ESG report is posted on our Investor Relations site. This is the first step of our ES2 journey. We look forward to working together to achieve meaningful environmental, social and governance progress. On today's call, we will cover the following topics. First, I will share some insights into our accomplishments for the full year and Q4. Next, I will provide an update on our recent state launches. 3rd, I will provide an update on the migration to our in house proprietary sports betting engine as well as updates on some other important marketing and product related initiatives. 2020 was a remarkable year for DraftKings. I couldn't be more proud of our employees for all their hard work and contributions to our success. The excitement and pride we have for our company's Success over the last year is balanced with the recognition of how fortunate we are to be able to make such statements. Our priority continues to be the health and safety of our global workforce and their families. The successes achieved by DraftKings in 2020 would not have been possible without our employees, all of whom were impacted by COVID, including some who lost family members. Each and every one of our employees played incredible fortitude and flexibility. Our list of accomplishments in 2020 is impressive. We completed the business combination with SVTECH and became a publicly traded company in April. We are well on our way to completing the integration of the 2 companies from a team organization and Business standpoint and are progressing with the migration to our own in house sports betting engine, which we expect will be complete by the end of the Q3 in 2021. We also completed capital raises in June October, raising net proceeds of approximately $1,700,000,000 We launched mobile sports betting in Iowa, Colorado, Illinois and Tennessee and iGaming in Pennsylvania and West Virginia. With the Match 2 in May. We engaged with our customers in new ways through broadcast integrations that showcase live odds for event winners and other in game markets. We continue this innovative approach to the content integration we did with other events such as the Match 3 and the Mike Tyson versus Roy Jones Jr. Boxing Match in November. We built relationships with major media companies, including ESPN and Turner Sports, as well as the professional sports teams, including the Chicago Cubs, The New York Giants, the Philadelphia Eagles, the Nashville Predators, the Detroit Pistons and most recently the Charlotte Hornets. We also expanded our relationships with major sports leagues and organizations in 2020, including Major League Baseball and the PGA Tour. We strengthened and diversified our Board by welcoming Jocelyn Moore and Valerie Mosley as Board members and Michael Jordan as a Special Advisor And yesterday, we announced the appointment of baseball legend and entrepreneur, Cal Ripken Jr. As an additional special advisor to the Board of Directors. Earlier this month, we promoted Jennifer Aguirre to be our Chief Compliance Officer reporting directly to me. Jennifer joined DraftKings in 2016 as Head of Compliance and Risk and led the development of our internal compliance program. As our Chief Compliance Officer, she will be responsible for overseeing Corporate Compliance and Enterprise Risk Management and will continue to play a pivotal role in our growth. Turning to our financial performance. We exceeded our expectations in 2020. Pro form a revenue grew nearly 50% to $644,000,000 versus $432,000,000 last Both MUPS and ArtMUP grew 29% in 2020. We had a strong close to the year with Q4 revenue growing almost 100% year over year and MUPS and ARTMUP growing 44% and 55%, respectively, in the quarter. Revenue for the year was almost $95,000,000 higher than the midpoint of our guidance. These results were due to over performance in our core business as well as Full assumptions on external factors that broke our way, such as the sports calendar, the extension of mobile registration in Illinois and better than expected hold percentage in online Looking ahead, I remain very confident in the continued growth of the online sports setting and iGaming markets in the U. Even in a market like New Jersey where we've been live for 2.5 years, substantial growth continues. Our handle in New Jersey grew over 100% in 2020, and we are profitable in the state despite the impact of the COVID pandemic. We are raising our revenue outlook for 2021 due to our expectation for continued growth, The outperformance of our core business and newly launched states that were not included in the guidance we shared in November. Jason Park will provide more details in a few minutes. Turning to new U. S. States for DraftKings and legalization trends. In the Q4, we launched sports betting in Tennessee. In January, Iowans were able to register via our mobile app rather than in person at a retail casino. We also launched mobile sports betting and iGaming in Michigan, and we launched mobile sports betting in Virginia. As you can see from the Tennessee Lottery's monthly sports The state has gotten off to a very strong start. The state of Tennessee had the best 2 month launch in U. S. Sports betting history with over $300,000,000 in handle on 1st 2 months of operation, including 38% month over month growth in December. As a result, sports betting has also generated several $1,000,000 in tax revenue As you can tell, Tennessee is off to a great start and we are pleased with our position in the state. While we have been live in Iowa for more than a year now, The state began to allow mobile registration on January 1, 2021. This change had a significant positive impact. In fact, more customers registered on our app on their mobile devices by 3 pm on January 5th than we registered through the entirety of 2020. In January, we launched mobile sports betting and iGaming in Michigan and sports betting in Virginia. We continue to be live with mobile sports betting in more states than any other operators. Our launch in Michigan is going very well. Early results are consistent with our goal to always maximize overall user engagement And monetization across our product offerings. DraftKings achieved 25% share of mobile sports betting handle and GGR and 24% share of iGaming GGR in the 1st 10 days of a highly competitive market. Our iGaming handle per capita Again on Super Bowl Sunday was 1.9 times the average of our iGaming handle per capita in New Jersey, Pennsylvania and West Virginia on their 1st Super Bowl. Important to note, These other 3 states were live an average of 179 days before their 1st Super Bowl, while Michigan was live for 17 days. In addition, games created in house by DraftKings have generated over 75% of our iGaming handle in Our sports betting handle per capita in Michigan on Super Bowl Sunday was 1.1 times the average of our sports betting handle per capita in 2018 2019 launch dates on their 1st Super Bowl. These states, which include New Jersey, Indiana, West Virginia, Pennsylvania and New Hampshire were live for an average of 118 days before their 1st Super Bowl. In addition, our cross selling efforts are really working with 70% of Michigan sports book players also engaging with our iGaming product offering. In Virginia, our sports betting handle per capita on Super Bowl Sunday was 90% of the average of our sports betting annual per capita in our 2018 2019 launch dates on their 1st Super Bowls, Despite Virginia being live for only 15 days. As a reminder, those states were live for 118 days on average prior to their first Super Bowl. We are proud to have been one of the first five operators to have launched in Virginia, and we expect it to be a great state for us. We are now approaching 3 years since PASPA was struck down by the U. S. Supreme Court. 23 jurisdictions representing 41% of the population have legalized And 15 jurisdictions representing 27% of the population have legalized mobile sports betting, all of which are currently live. DraftKings is now live with online sports betting in 12 states, which is more than any other operator. These 12 states collectively represent 25% of the U. S. Population. Six states representing approximately 11% of the U. S. Population have legalized some form of iGaming. DraftKings is live in 4 of Representing approximately 10% of the U. S. Population. The outlook for further legalization is also very promising. So far in 2021, 19 state legislatures have introduced legislation to legalize online sports betting. Five state legislatures have legislation to expand their existing sports wagering framework and one state legislature has introduced legislation to legalize In addition, 4 states have introduced iGaming legislation and 2 states have introduced online poker legislation. I'd now like to comment on our progress with the integration and migration to our own in house Bet Engine technology And discuss our new products and content initiatives as well as some of the recent business relationships we have established. I continue to be pleased with the progress we are making with our integration and the migration to our proprietary in house back end and trading technology. Our technology migration is on track to be complete by the end of the Q3 of 20 21. Owning our own technology is important. It will help with innovation, speed to market, site stability and availability of markets. We will also realize gross margin synergies associated with the migration starting in Q4 of this year. We look forward to discussing the migration further at our Investor Day. In December, we announced an agreement with Incom Payments to launch an industry first retail gift card. The launch expands DraftKings' presence in convenience stores and also enables consumers to gift the DraftKings experience to others in $25 $50 denominations. It gives our customers another way to fund their accounts and engage with our products, while at the same time expanding our brand across retail locations nationwide. In January, We furthered our relationship with Turner Sports after the successful broadcast integrations with the Match 2 and Match 3. DraftKings collaborated with Turner to create a first of its kind show, which streamed on the Bleacher Report mobile app, YouTube channel and Twitter feed. Customer engagement was tremendous and shows the strong demand that is developing for sports betting content and advice. In the first 24 hours of streaming, the DraftKings Prop Reveal Show received over a 1000000 views across the app and social 15,000 people made comments on the video during the live stream, placing it second in terms of engagement for videos in this app's history. We also reached an agreement with the NFL to expand our daily fantasy sports and content partnership to Canada. Previously, this marketing and content deal was limited to the United States. Our announcement earlier this month of an expanded deal further deepens our relationship with the NFL. Turning to the Super Bowl, DraftKings offers fans a free to play 4th quarter prop pool called the $55,000,000 prediction challenge, which was featured during our in game Super Bowl commercial. This promotion, which is our biggest free pool ever with over 1,000,000 entrants, gave the Super Bowl audience a fun free way to get in on the excitement of the We have more people engaged with our apps on Super Bowl Sunday by entering a free pool or DFS contest or placing a sports betting casino wager than on any day in DraftKings history. We also acquired more new paying players on Super Bowl Sunday than any previous day in our history. Our investments in developing mobile apps that offer I am pleased to report that we have maintained the highest CSS App Store ratings for both iOS and Android as well as the highest iOS As sports betting and iGaming continue to expand across the United States, we are excited that DraftKings, I will now turn the call over to DraftKings' CFO, Jason Park, who will discuss our Q4 results and how we are currently thinking about 2021. Thank you, Jason, and good morning, everyone. Before I begin, I want to remind everyone that we will be discussing our results on a combined company pro form a basis to improve comparability as if the business Combination had closed on January 1, 2019. Pro form a means that we are including B2B for the year ended December 31st for both 2019 2020 rather than just from April 24 through December 31, 2020. We are pleased to announce that we generated $644,000,000 in revenue for the full year, representing a 49% increase versus fiscal year 2019 revenue of $432,000,000 Q4 revenue was $322,000,000 representing a 98% increase Despite the impact that COVID-nineteen had on our business in 2020, in particular in Q2. Our B2C business, which includes our core product offerings of daily fantasy sports, online sportsbook and iGaming performed extremely well this year as we launched OSB In 4 new states and iGaming in 2 new states. In addition, as Jason mentioned, we are continuing to see triple digit year over year growth in New Jersey handle, even though we have been live for 2.5 years, which really speaks to the continued adoption of these exciting product offerings. Our B2C business generated $539,000,000 for the full year, representing a 67% increase versus prior year And Q4 revenue of $291,000,000 representing 122 percent growth. B2C monthly unique payers in the quarter increased 44% year over year to $1,500,000 The increase reflects strong unique payer retention and acquisition across DFS, OSB and iGaming. For the full year of 2020, MUPS increased 29%, which includes the impact of COVID-nineteen on our MUPS For Sportsbook and DFS primarily during the Q2 and early in Q3. Average revenue per monthly unique payer or ARPM UP was $65 in Q4, representing a 55% increase versus the same period in 2019. Our ArtMup was positively impacted by increased engagement with our iGaming and Online Sportsbook product offerings and our excellent cross selling capabilities. For the full year of 2020, ARPMUP also increased 29%. Our B2B business generated $105,000,000 for the full year, Down just $3,000,000 versus prior year and was flat in Q4 versus prior year. Our B2B business in 2020 was heavily impacted by COVID As revenue declined to $7,000,000 in Q2 and once sports resumed in Q3, we experienced 5% growth in the second half of the year. Our revenue exceeded the midpoint of our prior guidance by almost $95,000,000 Roughly $50,000,000 of the beat was due to assumptions about market factors that broke our way. Of this $50,000,000 around $20,000,000 was due to a more favorable than anticipated sports calendar, Particularly for the NBA in college sports and the expansion of mobile registration in Illinois. Roughly 30,000,000 Was due to our OSB whole percentage being higher than we forecast. The remaining $45,000,000 of the beat was due to over performance in our core business As a result of uniquely productive customer acquisition, great customer engagement and cross selling, our Q3 marketing spend paying back more than expected and a strong launch in Tennessee. We generated $359,000,000 Gross profit dollars on an adjusted EBITDA basis for the entire business in the full year, representing a 15% increase versus fiscal year 2019. We generated $188,000,000 of gross profit dollars in Q4, a 59% increase versus the Q4 of 2019. Gross margin rate for the business declined as expected. As we have noted in the past, our gross margin rate has been impacted and will continue to be impacted by a mix shift out of our more mature And thus higher margin DFS product offerings and into our higher growth rate and currently lower margin OSB and iGaming product offerings. In addition, Gross margin rate within a period is impacted by promotional intensity, typically most intense when a new state launches and at the beginning of a major sports season as we aim to acquire customers. Gross margin rates will be positively impacted by the conversion to our own bet engine in the back half of twenty twenty one. GAAP gross margin rate declined more than our adjusted gross margin rate. This is due to the amortization of acquired intangibles related to the business combination. Our general and administrative and product and technology costs on an adjusted EBITDA basis were $154,000,000 and 125,000,000 As we invested to achieve scale in our back office functions such as finance and accounting, legal and human resources, as well as continuing to invest in our products. For the quarter, we spent $52,000,000 $39,000,000 respectively, which includes Bonus accrual and payroll taxes on L Chip vesting. Our 2020 sales and marketing expenses were 475,000,000 which include our external marketing. External marketing was higher than prior year as we launched mobile sports betting in Iowa, Colorado, Illinois and Tennessee and iGaming in Pennsylvania and West Virginia. Additionally, we continue to see accretive LTV to CAC opportunities, which allowed us to invest deeper in marketing in part due to the stay at home nature of COVID and the unique sports calendar in the Q3 in particular. For Q4, we invested $184,000,000 on sales and marketing versus $63,000,000 in Q4 of 2019. A key driver of the $121,000,000 increase was our external marketing investment in states that were live for their first full Q4, including Pennsylvania, Iowa, Illinois, Colorado, as well as our launch in Tennessee. Adjusted EBITDA for the year was negative $396,000,000 Adjusted EBITDA does not include one time and non cash expenses, such as stock based compensation and transaction related expenses. Adjusted EBITDA for the quarter was negative $88,000,000 as we rolled out our new state playbook in multiple jurisdictions and continue to invest in our product, technology and G and A functions. In the quarter, we expensed $180,000,000 in items that we exclude from adjusted EBITDA, but are included in GAAP net income, Notably, dollars 149,000,000 for stock based compensation and $31,000,000 for amortization of acquired intangibles, depreciation and other amortization and transaction related expenses. Our stock based compensation expense Reflects the vesting of RSUs as a result of our strong stock performance in 2020. Moving on to our balance sheet and liquidity. We are well capitalized to execute our multiyear plan and address our key priorities of taking advantage of this unique time for customer acquisition, Entering new states as they legalize, continuing to lead the market on product innovation and exploring opportunistic and accretive M and A. We ended the year with $1,800,000,000 of cash on our balance sheet and no debt. Looking forward to 2021, on our Q3 earnings call in November, we introduced a range for our 2021 revenue of $750,000,000 to $850,000,000 Given our strong finish to 2020 and the underlying acquisition, engagement and retention of our players, As well as our recent launches in Michigan and Virginia, we are increasing our guidance to $900,000,000 to $1,000,000,000 of revenue for 2021, which equates to year over year growth of 40% to 55% and a 19% increase compared to the midpoint of our previous guidance. The increase reflects strong performance in Q4, which has continued in Q1 2021. Substantial user Due to our 2020 marketing spend and the launch of mobile sports betting in Michigan and Virginia and iGaming in Michigan. We assume that all professional and college sports calendars that have been announced come to fruition and that we continue to operate in the states in which we are alive today. These states collectively represent 25% of the U. S. Population for mobile sports betting and 10% of the U. S. Population for iGaming. The range also assumes that the Governor of Illinois does not extend the suspension of the in person registration requirement. Future revenues and marketing spend will be higher for each month Illinois chooses to extend the suspension. We expect both MUPS And ARP MUP to grow in 2021 with MUPS increasing at a higher rate than ARP MUP. Regarding our 2021 quarterly revenue cadence, All things being equal, which means no new states launched beyond Michigan and Virginia, we expect Q1 and Q2 to be about equal As a percentage of full year revenue in the low 20% range, with Q1 slightly higher than Q2. Q3 is expected to be close to 20% of full year revenue. We currently expect the Q4 to account for slightly more than 35% of our revenue for the year. While we are not providing guidance for 2021 adjusted EBITDA, sales and marketing expense is a key input. Sales and marketing in older vintage states will begin to moderate, but 2020 and 2021 vintage states will have increased sales and As we execute our new state playbook and lap partial years in 2020. The net effect is that we expect to spend more on marketing in 2021 compared to 2020. From a quarterly perspective, we expect our adjusted EBITDA loss to be widest in Q3 followed by Q1. The Q1 will be impacted by our launches in Michigan and Virginia and the Q3 by the start of the NFL season. We expect our 2nd quarter loss to be better than Q1 and our Q4 loss will be the smallest as we benefit from higher seasonal revenue. As a reminder, our marketing spend is impacted by the launch of new seats. Our spend is also highly flexible and can be reduced or paused altogether if this sports calendar shifts. That concludes our remarks and we will now open the line up for questions. Operator, you can open the line up for questions, please. Operator? And our first question comes from the line of Ryan Sigl from Craig Hallum. Your line is now open. Great. Good morning, guys, and congrats on the strong results and business trends. Thank you. Very helpful commentary on guidance for 2021. Just high level thinking EBITDA On dollar basis, directionally flattish, better, worse, anything you can comment there? And then we'll kind of back into all the other details We're not providing guidance for EBITDA on 2021, just top line guidance. The reason we're not providing guidance is it's hard to predict what new states will open up. And also we generally are flexible in terms of how we flex or down our customer acquisition investment depending on how results are coming in. So, it's really tough for us to guide to that at For that reason, we are choosing not to. Got you. Got you. Then, I appreciate The color on New Jersey, I believe I caught right that state level contribution margin positive, just to confirm that. And then secondly, How are you seeing other states ramp, similar path, better, worse at Michigan, Tennessee, Virginia, some of these newer ones, expect better than kind of the New Jersey cadence? You're correct. New Jersey was contribution positive in 2020, and that was despite No sports or no traditional sports that we saw for a few months in Q2 and late Q1. I think it would have been even better had we had a full 4th calendar for the year, although we did make some of that back up in the back half of the year with strong performance and some additional sports games on NBA and NHL that wouldn't have otherwise At that time of the year. As far as the other states, it's definitely been a variety. I think if you look at sort of the average, It's quite similar to what we're seeing in New Jersey on a per capita basis, but certainly there's variation state to state. Michigan, in particular, was very strong on both Sports betting and iGaming, Tennessee was pretty strong. Virginia was close to New Jersey, but not quite. But I think Virginia also, it's a bit of a different setup because it launched well, it launched around the same time as Michigan. It didn't have iGaming, so that certainly didn't Contribute in Virginia and unlike Tennessee, it launched for us at least the day of the conference championship game. So we only got a little bit of the tail The NFL in there, whereas Tennessee launched in Q4. So we have quite a bit of ramp to be able to acquire customers and generate revenue during NFL. Great. One more quick one for me and then I'll hop back in the queue. Just on the SB Tech and Tech integration, Are you planning to do a partial conversion in state by state? Or are you planning to go all live? And then have you started this process where you have anything to point to? Thanks and good luck. Congrats on the results again. Thank you. So what we have been doing is we've done a pilot in Ireland. That was not Necessarily for any reason other than just to get our team accustomed to the new interface and be able to use the tools and all those sorts of things. And The next step we'll be doing is we're going to choose a state in the U. S. To do a launch in and make sure everything's working and Work out any kinks and at that point, we'll be comfortable rolling it out to the rest of the country. Thank you. And our next question comes from the line of Jed Kelly from Oppenheimer. Your line is now open. Great. Thanks for taking my questions. 2, if I may. Just Jason, one on product. I mean, some of your competitors are offering Same game parlays and another one has stuff around lightning bets. So how do you think about product differentiation? And then just on the guidance, If you look back in 2019, New Jersey had a pretty significant march around the NCAA tournament. So how should we be factoring in the NCAA tournament around the cadence between 1Q and 2Q? Thank you. The question you asked on product, this underscores exactly why we thought it was so important to have our own in house technology The trading platform which we acquired along with the business combination back in April of last year. I think this is like you mentioned being parlayed, that's something We look to add hopefully shortly after migrating this NFL season, maybe at the migration depending on Timing of it, but we want to have that ready for this NFL season at the point of migration. And I think One of the reasons that we feel like we've been doing so well on Igaming is we have been actually innovating on products, launching our own games, as we mentioned, more than 3 quarters for our games in Michigan sorry, more than 3 quarters of our revenue in Michigan were generated off of DraftKings' house created games, And we haven't migrated yet. So while we've been very pleased and have only positive things to say about Kandi, our current partner, We do think that there's just no substitute for a company like ours that's very product and technology driven between having a reliance on a third party versus Having full control over your own product. And I think what we'll see is, first, a couple of things with the migration, but really it's going to be about what we do over the A year or 2 or 3, but this is an area I feel very confident that we will generate meaningful progress in over the next few years. It's what we do and Really core to our DNA. So I'm excited about it and I think it's going to be something that we'll really start to be able to talk more about in the back half of the year. Is that on the NCAA tournament? Sorry, can you ask the question one more time? Just if you look back in 2019, New Jersey had a pretty solid month around March Madness in the NCAA tournament. Just how are you figure factoring in the NCAA tournament in 1Q relative to 2Q? I'm going to let Jason Park answer any more granularity, but I will say at a high level, this is one of the real key times for better. It's Very popular thing to bet on. It's actually quite different than Fantasy. For Fantasy, college basketball, college sports in general, Well, certainly there's some activity that spikes during the NCAA tournament. It's nothing like the spike we see in betting. So with so many new states, I think you'll see a lot more there. Jason, I don't know if you want to add anything specific beyond that, but I think that that's at a high level how I would describe Yes. And hey, Jed, great to hear your voice. I agree. I mean, we've certainly thought a lot about March Madness. A, part of the tournament will be in Q1, part of it will be in Q2. We've thought about that. And when we look back, We've only had one state with OSB live for March Madness, given the canceled event last year. So, we've incorporated that all into the guidance that we provided today. Thank you and congrats on the results. Thank you, Ted. Thank you. And our next question comes from Ben Sheikin from Credit Suisse. Your line is now open. Hey, how's it going? I know you mentioned on March 1, there's a unique opportunity, right, with Google Play allowing iGaming and OSB apps, sorry, not OSB app, but iGaming and yes, OSB apps. I guess with the understanding that maybe 40% U. S. Smartphones or Android. Is there any way to specifically target those customers? Or do you think that they were already Using some work around, just any thoughts there? Sure. So there's a couple of things. First, Google Play does have an advertising Product that if you don't have an app in Google Play, obviously doesn't make sense to use. So just like we spend on IAds and the App Store, we expect to Acquire customers via that channel once we're able to launch. Secondly, we do have people Side load the apps now. It's a little bit of a clunky experience. You get like a message saying something along the lines of This is not safe or not approved. And so it's a little bit of a clunky experience. It's not the easiest UI. So I think that should improve in terms of more people having Android that have Android phones having the app on their phone even amongst the existing customers. Although, I would say probably the majority of customers now have figured out how to sideload the app through Some of the UIs that we've built. A couple of more points I'd make. One is, we talk a lot about our highest rated products In both iOS and Android on VFS and for iOS in the App Store on Online Sportsbook and iGaming. The reason we don't mention it on Android is it's not in the Google Play Store. So very important to us is to deliver a quality product. We think we have 1 and we look forward to getting Feedback and ratings on that, which will hopefully help further the fire reputation is having a strong product. Secondly, There will be, I think, 2 states, I want to say Michigan and Virginia that weren't added initially. We're hopeful that they'll get added later. But that does create a bit of a clunky experience as well because users in those states will still have to sideload the app. And It's actually really hard to create a UI that's very state specific on that front. So we're working hard to do it, So that we can get live in the states that were approved for March 1, but hopeful that Google will approve those additional states. And what we'd like to ideally see is They just kind of set policy where any state that has legal regulated sports betting and iGaming is automatically That is automatically included in the policy. Got you. That's super helpful. And then one more, if I may. I guess just talk about what you're doing to prepare for Canada. Is that hopefully the next major catalyst or addition to the business? I know you mentioned An NFL DFS partnership, not sure if there's anything else to share or expand on there. Just curious how How do you plan to hit the ground running or if there's any stats you can share around penetration, traction in that market? Well, you're absolutely right. Canada is going to present a really exciting opportunity should it open up. We've seen really good progress there at both the federal and province level in Ontario legislatively. Ontario, as you probably know, is the largest province. I believe it's somewhere in the middle of the 45% of the population in Canada. So Very if you get any province that was the one to get first, so very excited about that. And we're hoping additional provinces follow suit, but haven't really seen whether that is I think that, 1st and foremost is the legislation had to move along and we're There's a lot left up to the regulator. It's a little bit different than U. S. Legislation where there's a lot of detail In the legislation in Ontario, it's really kind of a line or 2, maybe not quite that, little, but Very much left up to the regulator on what the rules of the road are. So we are waiting for regulations. I know those are being worked on by the Ontario government. So, once we get that, we'll have a better sense of what timing could be, what sort of product could look like and things like that. As far as preparing, you mentioned the NFL expansion of our NFL deal in Canada. We're very excited about that. We have been doing marketing in Canada for We have a very large daily Sanofi sports customer base, Ontario, obviously being our biggest province in terms of customer base. So, We feel very well prepared, both to convert our existing daily fantasy customer base as well as to expand What we're doing with the existing marketing channels that we utilize in Canada. Cool. I appreciate it. Thank you. Thank you. Thank you. And our next question comes from Michael Graham from Canaccord. Your line is now open. Thanks and Congrats on great numbers. I had two questions. The first, just on ARPMUP expansion. You mentioned engagement and cross selling. Just wondering, Is that really just between your OSB and iGaming products? Or just what can you tell us about what really drove that? And Sort of, you mentioned it, you expected Artemap to expand, but more slowly than players in 2021, but just maybe I'll touch on that and then I have a follow-up. Thanks. Thank you. So a few things going to Artemod. One is the cross selling And it's really across all of our products. Certainly, Sportsbook to iGaming is 1, but we cross sell between all of them. We cross sell DFS, certainly, to Sportsbook and iGaming, cross sell back from people who get acquired on Sportsbook or Igaming, and we cross sell people who get acquired on Igaming to Sportsbook. So I think that it's really the way we think about it is we have a platform. We try to target segment to customers to bring them on of potential customers to bring them on in the most efficient manner possible. And then once they're on the platform, we try to get them to engage with all of our products. And It's really about optimizing across all things that we offer. The other factor in ArtMuck, which enables what I just described, is just more states And one of the reasons that we have said that we expect users to expand more than ARPMUP is in our guidance, we have not included any new states We're not already in. So last year, obviously, there were several states that launched. And I think if you were to do new states launch in 2021, we would expect Faster growth in ARTMOP, but right now, we don't have any line of sight to that. There's obviously a lot of exciting things happening on the legislative front with almost 20 new states 20 states considering new sports betting legislation to open up and I think 4 or 5, 4, I think, considering iGaming legislation. So hopefully, we'll get we'll see some of those get done. I don't No, even if they do get done, if they'll launch this year, next year. So once we get more line of sight to that, then we'll be able to Have more of a view on how that might impact our math throughout the year. But right now, in all of our guidance, including your question on our math, we're not including any new states. Okay. Thanks. And then I just wanted to ask a quick one on college sports. Just what impact do you think college sports had on your Performance in Q3 and Q4 and sort of how important is that relative to professional sports? College sports and sports book are big. They're not that big in daily fantasy sports, but they are really important on sports book. So, It certainly was something that we didn't know would happen. We were a little bit conservative in our last couple of quarters guidance and thinking through Would we have full college sports calendars? Would we have all conferences playing at the time, for example, we guided our Q3 call? At least 2 of the conferences had basically said they were shutting down the season, they ended up starting, which is great. So it certainly was a boost to see that. And I wouldn't say it was the number one thing, but it was a material factor. Sure. Okay. Thank you, Jason. Thank you. Thank you. And our next question comes from Thomas Allen from Morgan Stanley. Your line is now open. Hey, good morning. So when I think about the 4th quarter revenue results, they beat your guidance, but I think Some of us expected that to happen given the strength of the state reported data, but revenue beat, I mean, The Street by A considerable amount. Do you think we were not appreciating the strength of the DFS business, The Colorado and Tennessee business where data is not like your market share is not disclosed or the decline in promos or can you talk about kind of what that What the strength of those things were? So, about half of the beat came from things that were just Assumptions we made that literally all broke our way. Obviously, that's not going to happen all the time. And that includes things like Full sports calendar being played with no rescheduling into next year of NFL games. We thought there was a possibility that certain games might get moved from Q4 into Q1, didn't happen. We also saw that, as was mentioned earlier, all college sports were played. The biggest one was hold Came in higher. That's obviously something that can swing either way in Q3. As you may recall, Kohl's is like really bad to start the NFL season and We just barely beat our numbers. So that was a pretty big factor. I think the biggest factor was hold came in higher than expected and That's just based on sport games outcomes. That's not anything we were doing in particular, and I think it was higher across the board for the whole industry. Another one was we did not make the assumption that the Illinois executive order that allowed for mobile registration would get continued. Obviously, that's something that's not within our Troll and we don't know, so we weren't counting on it. That ended up getting continued not just through the end of the year, but through the Super Bowl and we're hopeful it gets extended again. There is a lot of things that really broke our way. And then the rest of it was business over performance. And as far as your question, Tennessee was definitely a big factor. Tennessee, we didn't know before it launched, but ends up being one of the strongest starts of any state. So that was really great to see. And then I think, which is why we've been a bit cautious about where we sort of You've pegged our numbers thinking through the back half of next year. There was a lot of boost, I believe. It's impossible to quantify how much, But when I look at our marketing performance in 2020 versus Q4, Q3 of 2019, it was just like off The chart is better and I think it was due to this whole stay at home impact, people cutting back on other leisure spend and entertainment spend And having a larger share of the overall entertainment in Leisure Bank Wallet. And I think all of those things may or may not continue. We haven't assumed that they will as things get back to whatever normal is in the back half hopefully of next of this year. So, we're being a bit cautious there. I think that in all likelihood, if there was a benefit, it won't last forever. It's probably not just being cautious, it's probably being realistic. And I think it was hard same as I'm saying, it's hard to say what's going to happen at the end of Back half of this year or whenever people kind of start going out to concerts and traveling and all those sorts of things again. I think it's also hard for us to have known and even now to quantify what the impact exactly was of that on Q4 As well as Q3 of last year. So I can't give you an exact number, but what I can tell you is I'm personally very convinced that There is certainly a lot of things the team did well. We had a lot of great optimizations and things that we figured out on The product and marketing front that led to over performance, so it wasn't entirely that. But I'm sure a good chunk of it was this sort of moment in time. And that's why we were so aggressive on the customer acquisition front. Once you get the data in and you see it, it's working, we're very flexible and press the gas quickly. And if We'll go the other way. We're very much driven by what the results and the data are. So we literally could not Even if we wanted to hit our CAC target on I think we were below our CAC target in Q3 and Q4, I just kept telling the team to try Find more places to acquire customers and it was just such great results that we were trying to max out volume as much as we could, but we really couldn't even go any We're still well below our CAC target. And I don't know if that will be the case this year at the end of the year, but we'll have to see it probably there probably will be some Factor that or some impact, but really hard to quantify. Thanks, Jason. You answered my first follow-up question, which was it did look like 4Q 'twenty one revenue guidance was conservative about flattish, but I think you gave good color there. So just have you seen just on free play, right? So when we think About the kind of promotional side, have you seen some rationalization on FreePlay? I mean, we can see what you're spending on marketing, but it's harder to read into FreePlay. Yes. I think that what we're seeing you're talking about like promotional spend or specifically free cash flow? Yes, promotional spending. So, similar to external marketing and advertising spend, we're very much data driven on that and it's seasonal. We're more aggressive on promos in periods where we're more heavily acquiring new customers. And if you look at sort of the breakdown between where promo spend goes, A much higher percentage of new customer gross revenue goes to promos than existing customer. The most aggressive offers are the new customer offers. So, what you'll see and you started to see this a little bit in Q4 is that the mix of customer shifts from more new customers to more existing customers and then you will see a natural decline in the rate of promo. Thanks. Thank you. Our next question comes from Kevin Rippey from Evercore ISI. Your line is now open. Hey, thanks for taking the question, guys. Really just 2. If you could give any more color about the contribution of Igaming relative to OSB, Specifically in the states where both are legal, in terms of how many what percentage of players play both, those kind of things, That'd be really helpful. And then maybe just a little bit more too on the gross margin benefits of iGaming or I guess Gross margin differentials between iGaming and sports betting and how we should think about that as we think about the longer term model. Appreciate it. Thank you. So, we are cross selling over 50% of our sports betting customers into iGaming. And it's a very important product. I believe it's probably a larger market. If there were on a state level, it's a larger market. Certainly, we saw that in Michigan. And we're seeing that, albeit it's on a different lifecycle timeline in New Jersey. And I think it's probably Safe to say that it's a larger market. We're going to have more color on that. We have an analyst there at Investor Day Coming up in early March that we will talk more about how we view the size of each of the relative markets. As far as gross margin impact, it's really hard To say, we don't really allocate promotional dollars by product because people can use them across the platform. So it's and the same thing on like things like payment processing fees, people may deposit and play one Particular product first and then play another. So it's hard to say this deposit should have been allocated to this product or that product. So it's not really something where we see a distinction. We view both iGaming and sports betting as having very similar gross margins, If you kind of don't distinguish and as I said, sort of impossible to distinguish where deposit payment processing fees and Promotional dollars and things like that are coming in on. They're actually remarkably similar in terms of their margin profile. All right, great. And maybe just one more. One thing I hear a lot about is on iOS, like the iOS 14 IDFA changes. Is there any impact as it relates to that with respect to Your app install campaigns or anything on the marketing front at least be thinking about that you guys might have to navigate in like the first half of the year? Actually, I don't exactly know the detail on that, but what I can say to you is that we knew about this. We've been preparing for it. We generally speaking don't view it as having a massive impact, but it will have some impact. But I think most of what we've done has not really changed based on those regulations. Great. Thanks, guys. Thank you. And our next question comes from Stephen Grambling from Goldman Sachs. Your line is now open. Hey, thanks for taking the questions. Just thinking about engagement in the app, I guess, first, what is the average number of bets your typical Customer makes a year and how long is the average time on device per better login? And then second, as you look across more mature versus new states, how are those We haven't disclosed anything around average bets or time. We certainly can consider adding some of that material to our Investor Day, but I would be lying to you if I told you I actually knew the answer right off hand anyway. So I'm not disclosing it, I couldn't tell you, but something we can look into and consider talking about on Investor Day. As far as new versus existing states, We're seeing very similar median and average performance. There's obviously some variations state to state, but virtually across all the metrics we look at, Whether it be revenue, active players, retention rates, engagement and time in app, Average bet, average bet size, it's actually quite similar on if you look at sort of the averages, But there is certainly some variation state to state. Some of it is dependent on which types of products and games are more popular. In Michigan, for example, we saw a much wider between the amount of engagement in iGaming versus OSB versus some of the other states that have both of those products. There are also differences in what sports people bet. College betting is much more popular in West Virginia relative to professional. So professional is more popular, The relative gap is quite narrower than you see in certain other states like New Jersey. So, it's definitely variable state to state, but if you kind of look at the averages, it's quite similar That's helpful. And perhaps as a follow-up, you referenced some of the things you're doing on the content side With Bleacher, more, I guess, broadly, would you generally how do you evaluate potentially advertising on the app or monetizing user data in another way. We do take advertising on free to play games. We are not doing that for pay to play games. We think that if you're paying for a product, you should not have to see ads And we feel more comfortable doing it on free to play games. There is some website advertising on the DFS products. That's the one exception, but the vast majority of it is in free to play games. So that's the sort of approach that we've taken. And right now, we are actually turning down ad dollars. We have Less inventory between our free to play games and the content that we're producing that then we have demand for advertising. So One of the things we are looking to do is to figure out ways to expand our content footprint and Have both more inventory to take ad dollars, but also content is a very effective way of acquiring and engaging and monetizing our user base as well. So One of the nice things about it is it has that great synergy of you can make money on the advertising side, but you can also make money by using content They acquire players and activate players and introduce new products and new forms of bedding to them. Makes sense. Thanks so much. I'll jump back in the queue. Thank you. Thank you. And our next question comes from Shaun Kelley from Bank of America. Your line is now open. Hi, good morning, everyone. Thank you for taking my question. I just wanted to go back to the promotional allowances. When we kind of Try and triangulate into this. It seems to us that there was a pretty big spread between some of the state reported GGR and what you guys ultimately And net revenues for the quarter. So I'm just curious, did we see or did you see a meaningful sequential change And promotional allowance just and some of this may be reporting related, but between what you reported in Q3 and what we what you actually reported in Q4? We definitely had a decline in promotional spend, largely driven by just the new customer versus existing customer mix. So Q3 was a huge quarter for a customer acquisition for us at the start of NFL and with NBA, NHL completing their season and going in So between those things, it was a really great time. There's also a lot of pent up demand for online sports betting given that there was a real lack of traditional sports in Q2. So that certainly was a big factor, just the mix shift between new and existing customers, Shifting more towards existing customers in Q4, which as we've said, it's going to have a natural downward impact on promotional rate. Also, you mentioned this too, there are definitely differences in state reporting around how promotional dollars are factored into or not factored into the taxable basis. And what we try to do internally is really work At the individual state level to be able to grow the state in a way that is both tax efficient and makes sense from a customer and Data perspective in terms of the impact of the promotions we're running. And sometimes the reporting does sort of it is a little bit hard to follow exactly what And then maybe like big picture, Jason, just longer term, if We've got some volatility and when you do have one of these quarters where you've got big new user acquisition or new state launches and then things kind of level out. Just over the long term, is there anything in the data or anything you're seeing right now that would suggest there's any difference in sort of what your estimated long term Promotional allowance would be, I think we see that number kind of tend to stabilize in like the mid-20s in Europe and some other markets. But just kind of Long term, is there any difference here really to the model or is it like we're just in a lot of volatility given where we are in our growth curve? I think it's definitely the latter. We're going to talk more about this at our upcoming Investor Day in early March. But The punch line is we don't see any difference in the long term projection there from what we said in the past. There's going to be A lot of optimization, but by far the largest impact will come from just the natural mix shift from new customers Existing customers as business matures and the rates of promotional spending are most aggressive with the customers. We do promotions for existing customers, but they're Far more aggressive with new customers. And simply, if we didn't change the thing, you'd see a significant decline as the business matures. Now, What will be interesting is new states will launch and then as we enter those new states and acquire customers, you're going to see an increase at State level, which of course depending on the quantum of states and which states and how big the population base It could create fluctuations, but if you just sort of look at it in an existing state as a unit, at an existing state as a unit, That natural decline will occur simply from the state maturing and the mix of new customers to existing customers shifting towards existing. Very helpful. Thank you. Thank you. Thank you. And our final question comes from the line of Vasily Karasyov from Cannonball Research. Your line is now open. Thank you. Good morning. I wanted to ask you to Sort of rank the customer acquisition channels in terms of cost, Customer acquisition costs are from like high to low or low to high. Just wanted to see how and also if you could comment on how different those Costs are in each channels. That would be super helpful. Thank you. And what drives also the difference in our competitive action? Understand that the life cycle in the particular state, it's a driver, but also the rest of them would be helpful. Yes, good question. We're pretty cautious about how we disclose anything around this because as you can imagine, this A real competitive area being able to optimize across a number of different marketing channels at scale is something we believe we're really good at. We're a very data driven company and we've been doing this a long time. So we have a lot of great historical data to rely on. We're a little cautious. I think where I can probably answer at a high level and this will come as no surprise is television is definitely typically the most expensive channel, But also the highest reach channel. So, and certainly from a creative standpoint, television ad can you can say a lot more And a 30 or 60 or even 15 second ad in the Canada display ad, we'll typically try to max out digital first That's the most efficient and also the easiest to measure. And then to gain additional reach and scale, we go to television and other sorts of offline channels. Thank you very much. Thank you. And that concludes our question and answer session for today. I'd like to turn the conference go over to Jason Robbins for any closing remarks. Thank you all for joining us on today's call. We appreciate your insightful questions and look forward to continuing our conversations with you. 2020 was an outstanding year for DraftKings still with many impressive accomplishments, But we also recognize the suffering and challenges that many in our communities have experienced and continue to face. We're excited for the future. DraftKings is well positioned with over $1,800,000,000 in cash to enter new states as soon as practicable to drive our continued product innovation, Acquire customers and explore opportunistic M and A. Matt, Paul, Jason and I are excited to share more insights and information with you at our Investor Day on March 9th. We will explore our latest outlook on TAM, sources of competitive differentiation, unit economics and EBITDA at maturity. I hope all of you stay safe and well, and we look forward to speaking with you again soon. Ladies and gentlemen, thank you for participating in today's conference.