Company Description
Freshworks Inc., a software development company, provides software-as-a-service products worldwide.
It offers Freshworks Customer Service Suite, which provides automated, personalized self-service on various channels, including web, chat, mobile messaging, email, and social; Freshdesk, a ticketing-centric customer service solution; Freshsuccess, a customer success solution; and Freshchat that provides agents with a modern conversational experience to proactively engage customers across digital messaging channels.
The company also provides Freshsales, an advanced and user-friendly sales automation solution; Freshmarketer, a marketing automation solution for businesses to redefine their marketing strategies; Freshsales Suite, which offers businesses a unified platform that facilitates cohesive engagement and detailed tracking of customers throughout their entire buying journey; Freshservice that offers virtual agents to help employees resolve issues, make requests, and answer questions without contacting the service desk; and Freshservice for Business Teams, which provides a unified employee service experience while ensuring the secure separation of departmental data.
In addition, it offers Freshping to monitor website’s availability and get multichannel alerts if the website goes down; Freshstatus, which allows businesses to create a custom branded website status page for internal or external viewing to communicate website uptime and availability; and Freshsurvey to measure net promoter scores and other satisfaction metrics directly within Freshworks products.
The company was formerly known as Freshdesk Inc. and changed its name to Freshworks Inc. in June 2017.
Freshworks Inc. was incorporated in 2010 and is headquartered in San Mateo, California.
| Country | United States |
| Founded | 2010 |
| IPO Date | Sep 22, 2021 |
| Industry | Software - Application |
| Sector | Technology |
| Employees | 4,900 |
| CEO | Dennis Woodside |
Contact Details
Address: 2950 South Delaware Street, Suite 201 San Mateo, California 94403 United States | |
| Phone | 650 513 0514 |
| Website | freshworks.com |
Stock Details
| Ticker Symbol | FRSH |
| Exchange | NASDAQ |
| Fiscal Year | January - December |
| Reporting Currency | USD |
| IPO Price | $36.00 |
| CIK Code | 0001544522 |
| CUSIP Number | 358054104 |
| ISIN Number | US3580541049 |
| Employer ID | 33-1218825 |
| SIC Code | 7372 |
Key Executives
| Name | Position |
|---|---|
| Rathna Girish Mathrubootham | Co-Founder and Executive Chairman |
| Mika Yamamoto | Chief Customer and Marketing Officer |
| Srinivasagopalan Ramamurthy | Advisor |
| Philippa Lawrence | Chief Accounting Officer and Principal Accounting Officer |
| Murali Swaminathan | Chief Technology Officer |
| Prasad Ramakrishnan | Chief Information Officer and SVice President of IT |
| Joon Huh | Vice President of Finance, Investor Relations and Treasury |
| Pamela A. Sergeeff Esq. | Chief Legal Officer and General Counsel |
| Johanna Jackman | Chief People Officer |
| Jason Loomis | Chief Information Security Officer |
Latest SEC Filings
| Date | Type | Title |
|---|---|---|
| Nov 14, 2024 | SC 13G/A | [Amend] Statement of acquisition of beneficial ownership by individuals |
| Nov 14, 2024 | SC 13G/A | [Amend] Statement of acquisition of beneficial ownership by individuals |
| Nov 12, 2024 | 144 | Filing |
| Nov 6, 2024 | 10-Q | Quarterly Report |
| Nov 6, 2024 | 8-K | Current Report |
| Oct 10, 2024 | 144 | Filing |
| Oct 9, 2024 | 144 | Filing |
| Sep 9, 2024 | 144 | Filing |
| Sep 3, 2024 | 144 | Filing |
| Aug 30, 2024 | 144 | Filing |