Company Description
Freshworks Inc., a software development company, provides software-as-a-service products in North America, Europe, the Middle East, Africa, Asia Pacific, and internationally.
The company’s software-as-a-service solutions includes Customer Experience (CX) and Employee Experience (EX).
Customer Experience products include Freshdesk, a ticketing and case management solution; Freshdesk Omni, a customer service suite, that businesses need to deliver seamless omnichannel support into a single solution; Freshchat that provides agents with a modern conversational experience to proactively engage customers across digital messaging channels; Freshsales, an advanced and user-friendly sales automation solution; and Freshmarketer, a marketing automation solution for businesses to connect with customers across their preferred channels.
Employee Experience products include Freshservice that offers virtual agents to help employees resolve issues, make requests, and answer questions without contacting the service desk; Freshservice for Business Teams, which provides a unified employee service experience while ensuring the secure separation of departmental data; and Device42 which provides IT discovery and dependency mapping solutions.
It also provides Freshworks platform, an AI-powered, enterprise-grade foundation for all Freshworks products.
The company was formerly known as Freshdesk Inc. and changed its name to Freshworks Inc. in June 2017.
Freshworks Inc. was incorporated in 2010 and is headquartered in San Mateo, California.
| Country | United States |
| Founded | 2010 |
| IPO Date | Sep 22, 2021 |
| Industry | Software - Application |
| Sector | Technology |
| Employees | 4,400 |
| CEO | Dennis Woodside |
Contact Details
Address: 2950 South Delaware Street, Suite 201 San Mateo, California 94403 United States | |
| Phone | 650 513 0514 |
| Website | freshworks.com |
Stock Details
| Ticker Symbol | FRSH |
| Exchange | NASDAQ |
| Stock Type | Common Stock |
| Share Class | Class A Shares |
| Fiscal Year | January - December |
| Reporting Currency | USD |
| IPO Price | $36.00 |
| CIK Code | 0001544522 |
| CUSIP Number | 358054104 |
| ISIN Number | US3580541049 |
| Employer ID | 33-1218825 |
| SIC Code | 7372 |
Key Executives
| Name | Position |
|---|---|
| Dennis M. Woodside J.D. | Chief Executive Officer, President and Director |
| Rathna Girish Mathrubootham | Co-Founder and Executive Chairman |
| Mika Yamamoto | Chief Customer and Marketing Officer |
| Philippa Lawrence | Chief Accounting Officer |
| Murali Swaminathan | Chief Technology Officer |
| Joon Huh | Senior Vice President of Finance, Investor Relations and Treasury |
| Pamela A. Sergeeff Esq. | Chief Legal Officer and General Counsel |
| Johanna Jackman | Chief People Officer |
| Jason Loomis | Chief Information Security Officer |
| Doug Farber | Senior Vice President of Global Channels and Alliances |
Latest SEC Filings
| Date | Type | Title |
|---|---|---|
| Mar 4, 2025 | 144 | Filing |
| Mar 3, 2025 | 144 | Filing |
| Feb 24, 2025 | SCHEDULE 13D/A | Filing |
| Feb 20, 2025 | S-8 | Securities to be offered to employees in employee benefit plans |
| Feb 20, 2025 | 10-K | Annual Report |
| Feb 14, 2025 | SCHEDULE 13G/A | Filing |
| Feb 14, 2025 | SCHEDULE 13G/A | Filing |
| Feb 13, 2025 | 144 | Filing |
| Feb 11, 2025 | 8-K | Current Report |
| Jan 29, 2025 | SCHEDULE 13D | Filing |