Company Description
Freshworks Inc., a software development company, provides software-as-a-service products worldwide.
It offers Freshworks Customer Service Suite, which provides automated, personalized self-service on various channels, including web, chat, mobile messaging, email, and social; Freshdesk, a ticketing-centric customer service solution; Freshsuccess, a customer success solution; and Freshchat that provides agents with a modern conversational experience to proactively engage customers across digital messaging channels.
The company also provides Freshsales, an advanced and user-friendly sales automation solution; Freshmarketer, a marketing automation solution for businesses to redefine their marketing strategies; Freshsales Suite, which offers businesses a unified platform that facilitates cohesive engagement and detailed tracking of customers throughout their entire buying journey; Freshservice that offers virtual agents to help employees resolve issues, make requests, and answer questions without contacting the service desk; and Freshservice for Business Teams, which provides a unified employee service experience while ensuring the secure separation of departmental data.
In addition, it offers Freshping to monitor website's availability and get multichannel alerts if the website goes down; Freshstatus, which allows businesses to create a custom branded website status page for internal or external viewing to communicate website uptime and availability; and Freshsurvey to measure net promoter scores and other satisfaction metrics directly within Freshworks products.
The company was formerly known as Freshdesk Inc. and changed its name to Freshworks Inc. in June 2017.
Freshworks Inc. was incorporated in 2010 and is headquartered in San Mateo, California.
| Country | United States |
| Founded | 2010 |
| IPO Date | Sep 22, 2021 |
| Industry | Software - Application |
| Sector | Technology |
| Employees | 4,900 |
| CEO | Rathna Girish Mathrubootham |
Contact Details
Address: 2950 S. Delaware St., Suite 201 San Mateo, California 94403 United States | |
| Phone | (650) 513-0514 |
| Website | freshworks.com |
Stock Details
| Ticker Symbol | FRSH |
| Exchange | NASDAQ |
| Fiscal Year | January - December |
| Reporting Currency | USD |
| IPO Price | $36.00 |
| CIK Code | 0001544522 |
| CUSIP Number | 358054104 |
| ISIN Number | US3580541049 |
| Employer ID | 33-1218825 |
| SIC Code | 7372 |
Key Executives
| Name | Position |
|---|---|
| Rathna Girish Mathrubootham | Co-Founder, Chief Executive Officer and Chairman |
| Dennis M. Woodside | President and Director |
| Tyler R. Sloat | Chief Financial Officer and Principal Accounting Officer |
| Srinivasagopalan Ramamurthy | Chief Product Officer |
| Shafiq Amarsi | Senior Vice President of GTM Strategy and Operations |
| Prasad Ramakrishnan | Chief Information Officer and SVice President of IT |
| Joon Huh | Vice President of Finance, Investor Relations and Treasury |
| Pamela A. Sergeeff Esq. | Chief Legal Officer and General Counsel |
| Mika Yamamoto | Chief Customer and Marketing Officer |
| Johanna Jackman | Chief People Officer |
Latest SEC Filings
| Date | Type | Title |
|---|---|---|
| Apr 10, 2024 | 144 | Filing |
| Apr 10, 2024 | 144 | Filing |
| Feb 26, 2024 | 144 | Filing |
| Feb 16, 2024 | 8-K | Current Report |
| Feb 16, 2024 | S-8 | Securities to be offered to employees in employee benefit plans |
| Feb 16, 2024 | 10-K | Annual Report |
| Feb 14, 2024 | SC 13G/A | [Amend] Statement of acquisition of beneficial ownership by individuals |
| Feb 13, 2024 | SC 13G/A | [Amend] Statement of acquisition of beneficial ownership by individuals |
| Feb 12, 2024 | SC 13G/A | [Amend] Statement of acquisition of beneficial ownership by individuals |
| Feb 9, 2024 | 144 | Filing |