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Earnings Call: Q2 2018

Jul 27, 2018

Operator

Good morning. My name is Dan, and I will be your conference operator today. At this time, I would like to welcome everyone to The Hartford's second quarter 2018 financial results call. All lines have been placed on mute to prevent any background noise. After the speaker's remarks, there will be a question and answer session. If you would like to ask a question at that time, simply press star followed by the number one on your telephone keypad. If you would like to withdraw your question, you may press the pound key. Thank you. I would now like to turn the conference over to Ms. Sabra Purtill, Head of Investor Relations. You may begin your conference.

Sabra Purtill
Head of Investor Relations, The Hartford

Thank you. Good morning, and thank you all for joining us today. Today's webcast will cover second quarter 2018 financial results, which we announced last night. The news release, investor financial supplement, and second quarter financial results slides in 10-Q are available on our website. Our speakers today include Chris Swift, Chairman and CEO of The Hartford; Doug Elliot, President; and Beth Bombara, CFO. Following their prepared remarks, we will have time for Q&A. Just a few comments before Chris begins. Today's call includes forward-looking statements as defined under the Private Securities Litigation Reform Act of 1995. These statements are not guarantees of future performance, and actual results could be materially different. We do not assume any obligation to update information or forward-looking statements provided on this call. Investors should also consider the risks and uncertainties that could cause actual results to differ from these statements.

A detailed description of those risks and uncertainties can be found in our SEC filings, which are available on our website. Our commentary today also includes non-GAAP financial measures. Explanations and reconciliations of these measures to the comparable GAAP measure are included in our SEC filings, as well as in the news release and financial supplement, which are also available on our website. Finally, please note that no portion of this conference call may be reproduced or rebroadcast in any form without The Hartford's prior written consent. Replays of this webcast and an official transcript will be available on The Hartford's website for at least one year. I'll now turn the call over to Chris.

Chris Swift
Chairman and CEO, The Hartford

Good morning, and thank you for joining us today. Second quarter marked another strong performance for The Hartford. Core earnings were up 36%, core earnings per share rose 40%, and book value per share, excluding AOCI, was up 8% since year-end 2017. Our annualized core earnings ROE for the first half of 2018 was 13%. Earnings growth came from Commercial Lines, Group Benefits, and Mutual Funds, including the lower effective tax rate. Personal Lines' underlying margins continued to improve but were outweighed on the bottom line by higher catastrophe losses. Despite higher cat losses in the first half, we remain on track to achieve our underlying margin and profitability outlook for the full year. During the quarter, we achieved progress on several other important goals. First, we closed the sale of Talcott on May 31st, just eight weeks ago. Net cash consideration to the holding company was about $1.5 billion.

In addition, we retained a 9.7% equity stake in Talcott, which is carried on our books at $164 million at June 30th. Second, the Aetna Group Benefits integration, about eight months underway, is proceeding well. Given the complexity of the numerous activities involved, I am very pleased and impressed with the pace and overall progress. We are optimistic that we can reduce expenses by more than our original $100 million target. Aside from the integration, Group Benefits sales are off to a strong start in 2018. First half sales totaled $539 million, almost double from last year. This includes $7 million of life and disability product sales to Aetna's group medical customers. These sales are the result of our agreement with their major medical sales force to work with us and continue to market group life disability products to their customers.

These results speak to the success of our cross-sale partnership. We are also executing on our projects across the company that are making The Hartford a customer-centric and easier company to do business with. It's a long list with an emphasis on technology and digital tools working in an agile environment. One example is in small Commercial Lines. On our ICON platform, we have increased the % of accounts that can be quoted on the glass. We have streamlined the underwriting process and reduced the time it takes to get a quote, which is an important competitive advantage in this market. Another example is the expansion of our underwriting capabilities and specialty product orientation to achieve our goal of being a broader and deeper risk player.

In middle market, we have grown and added industry verticals, responding to increasing demands from agents for deeper industry underwriting expertise with a broader product suite. This aligns with our strategy to expand account rounding with our workers' compensation policyholders who value our claims and customer service capabilities. Examples of our focus on industry verticals include technology, a traditional strength at The Hartford, which grew premium 4.5% over the last two years. In addition, our construction practice has grown premiums 35% over the past four years. Lastly, we entered the energy market late 2016, and over the past four quarters, wrote $24 million in gross written premium. These are just a few examples of our approach to organic business development. Taken all together, we sustained very good momentum this quarter in all our businesses. I am thrilled with our progress and our future potential.

Last week, we announced a 20% increase in our quarterly dividend. This decision was based on the strong performance of our businesses, the sale of Talcott, and lower tax rates consistent with our longstanding dividend philosophy. Last week's dividend declaration was the sixth consecutive annual increase, and it will increase our dividend yield and payout ratio to be more in line with peers. With regard to other uses of excess capital, our philosophy has not changed. Investing in our company remains the cornerstone of our strategy. We want to achieve profitable organic growth, particularly where we have attractive returns and strong competitive advantages. Along those lines, acquisitions that are aligned with our long-term strategic and financial goals are a compelling use of capital. Acquisitions can help build greater competitive advantages, add operational capabilities, and accelerate earnings growth compared with building a business from the ground up.

For example, in 2016, we acquired Maxum, which allowed small commercial to expand into the E&S market. In 2017, we purchased the Aetna's U.S. Group Life and Disability book, which was a unique opportunity to expand our market position while acquiring an industry-leading claims and leave management platform. As I shared last quarter, when we assess areas of our business that could benefit from the accelerant of an acquisition, we have a focus on specialty lines and industry verticals in the Commercial Lines segment that would expand our product sets and underwriting expertise. Since the recent sale of Talcott, there has been speculation and questions about future share repurchase plans. This is understandable, as our prior capital management actions have included a large amount of debt reduction and share repurchases. While capital management remains a valid alternative, it is not our primary focus at this time.

We have not authorized a new share repurchase plan. We will continue to evaluate options that will generate long-term earnings growth at good returns. If we conclude that there is not an alternative option to support growth, a share buyback plan could be put into place relatively quickly. As I've stated previously, we will be thoughtful and patient regarding capital deployment with our focus on creating long-term sustainable shareholder value, which is why we are maintaining the option of investing capital to expand the business. To wrap up my comments, The Hartford had very strong performance for the first half of the year, both financially and operationally. I look forward to updating you on our progress over the balance of the year.

I'll turn the call over to Doug.

Doug Elliot
President, The Hartford

Thank you, Chris, and good morning, everyone. This was another strong quarter in Property and Casualty and Group Benefits as we advance our key business initiatives and address evolving market conditions. Commercial Lines had a strong quarter as we continued to balance growth with competitive market conditions. In Personal Lines, improved auto trends continued, although overall results were hampered by catastrophe losses. In Group Benefits, we had another excellent quarter with strong favorable trends in group disability. Before I touch on second quarter results for each business segment, let me cover current and prior year catastrophe losses for Property and Casualty. In the quarter, we had $188 million of current year cat losses, $33 million higher than a year ago, driven by significant wind and hailstorms in various regions across the country.

Included in prior year development is the reduction of our estimates for prior year catastrophes, largely attributable to hurricanes in the third quarter of 2017. As a result of lowering these estimates, we no longer expect to receive a recovery against our aggregate catastrophe reinsurance treaty for the 2017 accident year. The benefit from the aggregate treaty was allocated to each business unit based on our estimate of ultimate losses for the full year. This quarter, as you can see on page 13 of the slides, 2017 gross loss estimates decreased in both Commercial Lines and Personal Lines, causing total P&C losses to fall below the attachment point for the treaty. However, the decrease in gross losses was greater in Commercial Lines than Personal Lines, and therefore, unwinding the aggregate cover resulted in net adverse development for Personal Lines. Let me now shift into the results for our business segments.

In Commercial Lines, the combined ratio improved four and a half points from prior year to 90.1, driven by favorable prior year development, partially offset by slightly higher current year catastrophe losses and expenses. The prior year development was primarily due to continued favorable trends in workers' compensation and lower estimates on catastrophe reserves, as I just covered. Partially offset by an increase in reserves for higher hazard general liability exposures. This portion of our general liability book remains profitable, but we are responding to an increase in loss trends in accident years 2015 through 2017. Trends in the remainder of our general liability book have been slightly better than our expectations. The underlying combined ratio for Commercial Lines, which excludes catastrophes and prior year development, was 90, improving nine-tenths of a point from last year.

The improvement was largely driven by favorable loss trends, particularly non-cat property, as well as general liability. This was offset by higher expenses and slight margin compression in workers' compensation. Let me provide a few additional thoughts on workers' compensation, touching on three important factors, frequency, severity, and rates. First, on frequency. In both small commercial and middle market, our frequency has been trending slightly higher during 2018. We see this as a broad-based economic-driven trend across many states and industry classes. Keep in mind that absolute frequency is still at historical low levels and margins remain attractive. However, expanding participation in the labor market often means less experienced workers are on the job, a driver of frequency. Second, on severity. We continue to closely watch inflation trends for upward pressure on both wages and medical costs, drivers of severity.

Although accident year 2018 data is immature at this point in the year, severity remains within our expectations. Third, on rates. Loss costs and workers' compensation have been quite benign for several years, as a result, the NCCI and other bureaus have been filing negative loss cost changes in many jurisdictions. Industry rate filings are based on these loss cost trends and have put downward pressure on rates in 2018 and will likely do so in 2019. Combining these three factors, we continue to expect some margin compression in our small commercial and middle market books of business. Since each of these businesses has unique market dynamics for pricing and growth, our approach to successfully managing these rate changes is also dynamic. In middle market and national accounts, greater weight is placed on individual risk characteristics when pricing the account.

In Small Commercial, pricing is more heavily weighted to class factors, making book management a critical tool. Over the last five years, we have significantly advanced our actuarial analytics and data science capabilities to improve our ability to identify these trends and respond confidently with pricing, underwriting, and claims management initiatives. Given our strong margins and organizational capabilities, we will continue to execute a disciplined pricing and book of business management strategy in the months ahead. Moving to pricing in the quarter, I'm very pleased that our renewal written pricing in standard Commercial Lines was 3.1%, up from 2.4% in the first quarter of the year. As I suggested in my comments last quarter, we saw positive movement in the Middle Market across property, general liability, and workers' compensation, with strong increases continuing to come from commercial auto.

Our pricing in standard Commercial Lines, excluding workers' compensation, was 5.2% in the quarter. Looking at our Commercial Lines business units, Small Commercial had another strong quarter with an underlying combined ratio of 85.6%. Written premium was off slightly, the result of downward pressure on workers' compensation rates and competitive market conditions for both new business and renewals. The margin improvement versus last year was driven by non-cat property, general liability, and auto, partially offset by higher expenses. In Middle Market, the underlying combined ratio of 94.1% improved eight-tenths of a point from 2017, mainly due to non-cat property and general liability. This was partially offset by modest margin compression in workers' compensation and higher expenses. Written premium was up 3% over last year, with new business production of $138 million. In Specialty Commercial, the underlying combined ratio of 98.5% deteriorated 2.6 points.

This was driven mainly by higher expenses and margin compression in National Accounts and Financial Products. Written premium was up 9% for the quarter, reflecting strong growth in bond and Financial Products. Moving to Personal Lines, the underlying combined ratio of 90.4% improved 2.2 points from a year ago, driven primarily by improvement in auto, and to a lesser degree, better homeowners' performance. The underlying combined ratio in Personal Auto improved 2.6 points to 96.5%. We continue to experience relatively stable loss cost trends, and we are satisfied with our bottom line performance. Personal Lines premium was down 7%. Consistent with my comments in recent quarters, our marketing spend continues to accelerate, and we're focused on driving new business growth. In AARP Direct Auto, our bellwether line, new business was up 19% in the quarter.

This is an encouraging result as we focus on growth through new business and improved retention. We're implementing additional product and process changes throughout the remainder of the year that I expect will continue to improve our top-line trends. Turning to Group Benefits, we had another excellent quarter, with core earnings of $104 million and a margin of 6.9%. Drivers were similar to last quarter, including favorable disability results, lower tax rates, and the contribution from our 2017 acquisition, partially offset by slightly higher life mortality. Persistency on our employer group block of business remains strong at approximately 90%, and fully insured ongoing sales of $85 million were up from prior year. This was a solid sales quarter, and we're pleased with our traction in the market. Our integration of the Aetna Group Life and Disability business remains on track and is picking up momentum.

We began converting small case business to our current platform this month, we will ramp up those efforts throughout the year. The new disability claim platform, now branded The Hartford Ability Advantage, is expected to come online for new cases effective in 2019. As Chris noted in his comments, our expense reduction efforts are on track, as our business conversion process continues in 2019 and 2020, we are confident that we will be able to exceed our original savings target. In summary, this was another strong quarter for our property and casualty and Group Benefits businesses. At the halfway point for 2018, I'm pleased with our execution and our performance. We're responding to loss cost trends with appropriate pricing action and disciplined underwriting. We continue to innovate in all areas of our business to deliver a superior customer experience.

We're committed to becoming a more relevant partner for our agents and brokers with an expanded product portfolio to better meet customer needs and deliver profitable growth to The Hartford. Let me now turn the call over to Beth.

Beth Bombara
CFO, The Hartford

Thank you, Doug. My comments today will cover second quarter results for the investment portfolio, Mutual Funds and corporate, impacts on the quarter from the sale of Talcott, and June 30th book value and debt leverage before taking your questions. Starting with investments, net investment income performance and yields remain steady. Pre-tax limited partnership investment income was flat with the prior year at $39 million, for an annualized return of 9.5% in second quarter 2018. Excluding LPs, the annualized portfolio yield before tax was 3.7%, down slightly from 3.8% in second quarter 2017 due to the impact of the Group Benefits acquisition. The P&C yield was flat year-over-year at 3.8%. Consistent with the first quarter, the yield on the consolidated Group Benefits investment portfolio is lower than last year because acquisition accounting rules require that the acquired portfolio is marked to market.

As a result, the annualized yield before tax, excluding LPs and Group Benefits, was 4.3% in third quarter 2017 before the acquisition, but dropped to 3.7% in the fourth quarter. This quarter, the Group Benefits annualized portfolio yield was 3.9%, up slightly from first quarter 2018. This is a result of our reinvestment of the acquired portfolio towards our target sector allocations, with less municipal bond exposure resulting in a higher pre-tax yield. Investment credit performance remained excellent this quarter, with no net impairments due to a generally benign credit environment and the credit strength and diversification of our portfolio. Turning to Mutual Funds, second quarter core earnings were $38 million, up 58% from last year due to the combination of lower tax rates and higher AUM from positive net flows and higher market values.

Income before taxes rose 21% as a result of the operating leverage in our operations, with a 6% increase in revenues, but only a 3% increase in expenses. AUM growth is due to net flows, which totaled $1.9 billion over the last four quarters, and changes in market value, which totaled $8.2 billion. Our ETP business drove $500 million of net flows over the last four quarters. Hartford Funds' strong performance is driving the positive net flows, with 61% and 66% of funds beating their peers on a three-year and five-year basis, respectively. Corporate core losses totaled $76 million, higher than first quarter 2018, due principally to a tax true-up for the reallocation from the business segments to Corporate for the impact of nondeductible executive compensation. Income from discontinued operations was $148 million, up from $112 million in second quarter 2017.

In second quarter 2017, this represented Talcott's net income for the quarter. In contrast, in this quarter, about 90% of the income reflected an increase in our estimate of the retained tax benefits from Talcott due to a change in our estimate of Talcott's tax basis. This change increases our estimate of the value of retained tax benefits to about $830 million. Going forward, other revenue will include the return on our investment in Talcott, which will be included in core earnings and in the Corporate segment, along with other Talcott impacts. The other impacts include, beginning this quarter, income from investment management and transition services, as well as the related operating expenses. The amounts recorded this quarter reflect one month of activity and did not have a significant impact on the corporate bottom line.

We expect transition services and stranded costs to decrease over the next 12 to 18 months. In total, The Hartford second quarter core earnings were $412 million, up from $303 million in second quarter 2017 due to higher Commercial Lines, Group Benefits, and Mutual Funds earnings before tax, as well as a lower federal income tax rate. The effective tax rate on income from continuing operations was 19% in the quarter, compared with 18% in first quarter of 2018, due to a slightly higher proportion of income from underwriting results and taxable investment income, as all income other than municipal bond interest is taxed at 21%. Book value per diluted share at June 30th, 2018, was $34.44, a 7% decrease from December 31st, 2017. The after-tax unrealized gain on our fixed maturity portfolio at June 30th, 2018, was $211 million, down from $1.8 billion at December 31st, 2017.

This decrease was due to the Talcott sale and the reduction in the market value of our fixed maturity portfolio due to higher rates and wider credit spreads. Book value per share excluding AOCI was $38.15, an increase of 8% from December 31st, 2017, reflecting the increase in retained earnings as a result of net income in excess of dividends for the first six months of the year. The core earnings ROE was 8.4%, calculated using rolling four-quarter earnings and average stockholders' equity since June 30th, 2017. On an annualized year-to-date basis, core earnings ROE was 13%, which is above our outlook for the year. Turning to our debt leverage, in June, we called at par $500 million in junior subordinated debt, reducing our total debt outstanding by $323 million since year-end 2017.

Despite the repayment of debt and strong earnings, our rating agency debt to total capital ratio of about 30% was flat with March 31st due to the inclusion of AOCI in this calculation. Over the long term, our focus is to reduce the rating agency adjusted debt to total capital ratio to the low to mid-20s. However, since it includes the favorable or unfavorable impact of AOCI, this ratio can be volatile during periods of changing interest rates. We also focus on the total leverage ratio, which is calculated by dividing total debt, including hybrids and preferreds at par, by total debt and capital excluding AOCI. At June 30th, our total leverage ratio was 25%, which is still at the high end of our long-term goal. We continue to focus on decreasing this ratio over time.

To conclude, we remain on a very good path in 2018, with strong underwriting and investment results and success in both closing the sale of Talcott and the continued integration of the Group Benefits acquisition. I will now turn the call over to Sabra so we can begin the Q&A session.

Sabra Purtill
Head of Investor Relations, The Hartford

Thank you, Beth. We have about 30 minutes for questions. Dan, could you please repeat the Q&A instructions? Thank you.

Operator

Certainly. At this time, if you would like to ask a question, please press star followed by the number 1 on your telephone keypad. Your first question today will come from the line of Elyse Greenspan with Wells Fargo. Please go ahead.

Elyse Greenspan
Analyst, Wells Fargo

Hi. Good morning. My first question, in terms of the Commercial Lines margin, pretty strong improvement this quarter. I was hoping we can get a little bit more color, if you can break down how much you saw coming from favorable non-CAT property, also from liability, and then also from the auto, the three things you called out in the press release. If you could just give us a sense of the contribution from each. Then as the 90 basis points of improvement, just based off of how you see the rating environment and what's going on in comp, is that the right level we should think about in Commercial going forward?

Doug Elliot
President, The Hartford

Elyse, good morning. This is Doug. Let me try to tackle both of them separately. When I look across our markets, as I mentioned, both small and middle had excellent non-CAT property quarters. Small, about a point better quarter-to-quarter, and middle, a couple of points, two and a half points better. Significant drivers of positive performance. Small on the workers' comp side, about our expectations, and I mentioned that just slightly we made an adjustment to our workers' comp in middle above a small amount. When I look across, I feel good about all the non-comp lines in middle. We made an adjustment in comp. All in, a very solid quarter for Commercial Lines relative to combined ratios. Can you repeat the other question a little bit more?

Elyse Greenspan
Analyst, Wells Fargo

Well, I guess I was just trying to think about going forward, is kind of the 90 basis points of underlying margin improvement you saw in Commercial Lines this quarter, is that the right level we should be thinking about or maybe adjust a little bit just for the favorable non-CAT weather in the quarter?

Doug Elliot
President, The Hartford

Well, first off, I think the improvement of 90 basis points was a terrific quarter. I'd love to think we could outperform like that going forward, but that will take experience and the next couple of months for us to be able to determine that. I am suggesting that we're seeing a little bit of turn in our frequency in the workers' comp line. We expect to see some compression there because rates are moving in one direction and frequency is moving in the other. We're watching carefully what that means to our book of business, and we'll take appropriate actions going forward. As you know, there are headwinds on the pricing side in workers' comp because those loss cost trends over the last several years are so favorable that they're dropping in state by state to the pricing algorithms.

We're making adjustments as appropriate there. Feel great about our improvement in the quarter. Love to think we could continue it, but that's going to take some time for us to show that through the P&L.

Elyse Greenspan
Analyst, Wells Fargo

Okay, great. On the capital side, I appreciate the disclosure about how you guys are now evaluating M&A as well as capital return. I guess I also was wondering how you guys also think about managing down your leverage. Pro forma for the debt maturity that comes due early next year, your leverage is probably still running in the high 20s. How does managing down your leverage balance against if you end up with excess capital and how you're thinking about potential for buybacks?

Beth Bombara
CFO, The Hartford

Yeah. Great question. As we've talked about before, we do have maturing debt, as you pointed out at the beginning of 2019, which our current intention would be to pay that down. When we look at that, combined with just the earnings power of our businesses, we believe that puts us on a very good track as we think about managing that ratio down. I think we've done a good job in the past of using maturing debt, the opportunity for that, without having to pay a large premium to reduce our debt outstanding, and I'd say just we'll continue on that path.

Elyse Greenspan
Analyst, Wells Fargo

Okay. Thank you very much.

Operator

Your next question comes from the line of Thomas Gallagher with Evercore. Please go ahead.

Thomas Gallagher
Analyst, Evercore

Good morning. First question, Chris, just on the capital management commentary you made. Does the priority of M&A over buybacks suggest that you see current attractive opportunities in M&A? Or is that more of a medium-term comment that you'll patiently look for opportunities and like to build a bigger capital position while you wait for those opportunities?

Chris Swift
Chairman and CEO, The Hartford

Yeah. Thanks, Tom. Again, we're just talking about things that we've talked about before. I would say, again, from the building the business, investing in our business, looking at acquisition opportunities, that's been our consistent philosophy for a number of years now. I'm not signaling any change one way or other. It's just sort of our playbook of priorities that we would go down and explore. As I said in my prepared remarks, if we can't find a good use for our excess capital, we're more than comfortable in returning it to shareholders.

Thomas Gallagher
Analyst, Evercore

Got you. Really no change, just consistent with getting maybe to a bigger level of excess before you'd consider using it for alternatives like buybacks.

Chris Swift
Chairman and CEO, The Hartford

Yeah. I'm not going to try to size the level of capital here. We just closed Talcott. We've gotten excess capital. You've heard Beth just comment about what we want to do with debt. We're comfortable where we are right now in giving ourselves a little time. We're not looking for years and years and years here. We just want the option and the flexibility to explore using our capital to invest in businesses and/or new revenue streams.

Thomas Gallagher
Analyst, Evercore

Got it. Just a question on Group Benefits. From the disclosure in your Q, it looks like you had another good quarter of very favorable prior year development. By our estimate, it's more than half of the earnings for that segment. You've been having that favorable development for several years now, so it doesn't appear to be a one-timer. Seems pretty sustainable. My question is, should we think about most of that development being recent in accident year releases, or is a lot of that coming from recoveries of older accident years? Can you provide some perspective on where that's coming from and then maybe the sustainability of it?

Beth Bombara
CFO, The Hartford

Yeah, sure. It's Beth. I'll take that. Again, on the group side and specifically on the disability side, as we look at our trends, we have been seeing favorable trends more so in the more recent years, as those exposures develop. I think in the disability block, it's important to remember that there's a lag sort of in the timing of when someone goes on disability and then when they actually end up on long-term disability. We peg those lines and then look at how the development comes in over time. Our incidence rates and our recoveries on all those fronts have been very favorable. It's hard to predict, obviously, going forward, but we're very happy with the trends that we've been seeing as we kind of go into the second half of this year.

Thomas Gallagher
Analyst, Evercore

Okay, thanks.

Operator

Your next question comes from the line of Josh Shanker with Deutsche Bank. Please go ahead.

Josh Shanker
Analyst, Deutsche Bank

Yeah. Hi there. I don't know if I'm going to get a better answer than the prepared remarks, you talked about being more confident about the cost savings associated with the Aetna transaction. You were formerly at $100 million. I look at about $400 million of run rate expenses coming with Aetna. Can you sort of break out what's in that 400 and why we couldn't expect half of it to go down, or how we should think about that?

Chris Swift
Chairman and CEO, The Hartford

Hey, Josh. Let me just provide an opening commentary, then we could add additional color. As I said, in essence, eight, nine months into the integration, we feel very good about the integration, both from an operational side, a go-to-market Salesforce side, customer retention side. All we're signaling right now is that our nine-month indication is that we most likely will outperform our $100 million target over a longer period of time. If you remember why we say a longer period of time is, we're timing the conversion of a lot of these policies and books of business from Aetna paper to our paper over a two-year period of time so that we don't disrupt that customer base. We just completed installing their claims system on our technology and our hardware here. The real conversion process just begins.

It is a little longer term than maybe a typical integration activity, given we're dealing with three-year rate guarantees and moving the entire administration platform into our network and our capabilities right now. I'd look to Doug, if you want to provide any additional commentary, Doug.

Doug Elliot
President, The Hartford

No, I think, Chris, that's a really good baseline. Josh, the number I have in my head for the Aetna baseline on cost is roughly $330. When I think about $100 or $100-plus, pretty significant change. In addition to what Chris said, relative to us moving accounts, we are being very careful trying not to disturb relationships of account managers and account executives on key Aetna renewals. This is a multi-year process that I think we are very pleased about the initial nine months, but it is a several-year effort. As we move through that period of time, I know we're going to find opportunities to be more effective and efficient in operations, and we'll capitalize on those.

Josh Shanker
Analyst, Deutsche Bank

Look, there's always numbers. You gave a good detail on what's going on in workers' comp. You took down reserves there, you took up your accident year pick, on GL, you added to reserves, took down your accident year pick. I'm just sort of wondering how past information is different from what you're doing on the current accident year.

Doug Elliot
President, The Hartford

Really good question. Let me attack both comp and GL separately. When we think about our comp book of business and our reserves that we currently carry, we feel very good about the adequacy of our reserves. In fact, this quarter, we did release some of those prior year reserves, primarily accident years 2014 and 2015. Our position on the balance sheet is very solid, and we feel good about that. When we're talking about accident year 2018, we're starting to see some headwinds, and we're looking at frequency, which is a leading indicator, we've made an adjustment in middle market. We're connecting the dots through the accident years, and I just want to point out there's a difference between what we're carrying and what we're seeing today. That's really what's happening in the comp world.

In the general liability world, our normal GL book is performing according to our expectations. What we did in the quarter, we have a specialized high-hazard, heavy products group in middle market, that is the book that we saw some increase in both frequency and severity in older accident years. We took action to strengthen those years. That was our high-hazard book, I want to differentiate that from what we're seeing in our normal go-forward GL book, there we continue to watch but feel pretty good about current conditions.

Josh Shanker
Analyst, Deutsche Bank

Okay. Thank you.

Operator

Your next question comes from the line of Jay Cohen with Bank of America Merrill Lynch. Please go ahead.

Jay Cohen
Analyst, Bank of America Merrill Lynch

Jay Cohen here. A couple of questions. First is the commercial insurance expense ratio. That did tick up. I understand on the Personal Lines side, you're spending more from a marketing standpoint. What's driving the higher expense ratio on the commercial side?

Chris Swift
Chairman and CEO, The Hartford

Jay, I'm looking at Doug. He'll add his commentary, but I would just say we continue to invest in our infrastructure technology and digital experience for the customer. Yeah, it is elevated from trends over the years, but again, it's a conscious part of our strategy. I would say particularly from the Commercial Lines capability side, we're probably 60%, 70% through of some of the core systems that we want to replace. I would say there are always true-ups from quarter to quarter on commissions, whether in essence be profit sharing or anything else commission-wise. Doug, that's what I would say, but what would you add?

Doug Elliot
President, The Hartford

Yeah. That's a large piece, and there's a little bit of compensation in there, Chris, as well. As we look at plans and we look at performance through six months, just some true-ups that we normally do. IT is a driver and our continued invest inside our businesses.

Jay Cohen
Analyst, Bank of America Merrill Lynch

Got it. Makes sense. The other question on M&A. Without issuing stock and given your leverage, can you give us a sense of how big a deal in dollars you could do at this point?

Chris Swift
Chairman and CEO, The Hartford

You say at this point, really, Jay, I'm going to sort of probably disappoint you a little bit and refrain really from a lot of speculation here because it just doesn't do anyone any good. I think the metrics that we've talked about in the past really are in the premium range, sort of a $2 billion premium company is still accurate as a target as a bolt-on. That's what we define. That's what I would just say right now is that we're still in that bolt-on category, and that's what I would leave you with.

Jay Cohen
Analyst, Bank of America Merrill Lynch

That's helpful, Chris. Thank you.

Operator

Your next question comes from the line of Brian Meredith with UBS. Please go ahead.

Brian Meredith
Analyst, UBS

Yeah, thanks. A couple of questions here. Chris, just quickly back on the whole M&A thing, can you remind us how you think about GAAP earnings accretion when you balance M&A versus share buyback?

Chris Swift
Chairman and CEO, The Hartford

Happy to, Brian. We tried to address it in an early-on question.

Brian Meredith
Analyst, UBS

Yeah.

Chris Swift
Chairman and CEO, The Hartford

It's part of the equation on the metrics on time frames, payback periods, IRRs, returns on intangible capital. We look at it all, and I'm not going to tell you there's a hard and fast rule, but we do want to earn acceptable returns, as we always define, is above our cost of equity capital in a relatively near term, and we define that term somewhere in the 3 to 4-year period of time. That's what I would say right now.

Brian Meredith
Analyst, UBS

Great. Thanks for that. Doug, I'm just curious, looking at your small Commercial Lines business, policy count retention has continued to slip for the last call it a year and a half to two years. What's going on there, and what are you guys doing to maybe improve that policy count retention?

Doug Elliot
President, The Hartford

Brian, we certainly focused on both the retention and the new. There's a little bit of pressure in the micro space. I think we've seen more entrants in the micro and the small, there isn't anything material that I would point out that is worthy of spending a lot more time on this morning. Overall, we've been very steady growers of this business organically over the past five years. I know in the quarter we're a little off. There's a workers' comp dynamic to it. There's competition to it. We're being thoughtful about this business. We continue to innovate. Some of the innovations that we're dropping into our platform I do expect will show progress and growth in future quarters.

I don't look at this as the full trend for the next couple of quarters, I do remind you that workers' comp is an important part of our small Commercial Lines platform, therefore, we're going to be in a different pricing environment over the next couple of quarters than what we've seen in the prior probably two or three years.

Brian Meredith
Analyst, UBS

Got you. Yeah.

Chris Swift
Chairman and CEO, The Hartford

Brian, I would also add too, some of that trend, you're talking about policy counts and retention influenced by the commercial auto environment broadly.

Brian Meredith
Analyst, UBS

Got you.

Chris Swift
Chairman and CEO, The Hartford

There's been a little bit of, my words would be pruning of monoline commercial auto. That's affecting those trends a little bit. As you know, that market is still not at adequate return. We've been very thoughtful about putting additional premiums on in that line of business.

Brian Meredith
Analyst, UBS

Great. Thank you.

Operator

Your next question comes from the line of Gary Ransom with Dowling & Partners. Please go ahead.

Gary Ransom
Analyst, Dowling & Partners

Good morning. I was going to ask for a little more detail on underlying loss trends. You did give us a little bit of a picture on workers' comp and high hazard liability lines. I wonder if you could just give us a sense of the entire array of what you're seeing. Is workers' comp the good end of the loss trends, still relatively benign? What's at the worse end from your perspective, and is it commercial auto, or is it some other liability line?

Doug Elliot
President, The Hartford

Good morning, Gary. I would say that the reason I made mention of workers' comp is we do have full attention on this frequency dynamic. As I think across the rest of the lines in commercial, yeah, we had a little spike in our high hazard GL in our prior book, generally, all of our other lines are still in a relatively benign, low single-digit loss trend environment. I don't think a lot has changed as we looked at the quarter and our loss performance relative to trends, and I spoke about the line that we saw some degree of change in workers' comp.

Gary Ransom
Analyst, Dowling & Partners

Yeah. There's a lot of talk about inflation, not just you, but other companies as well. Yet it doesn't really seem to be showing up in the numbers. Everyone's concerned about it's not quite there yet. Is that something you're able to respond to realistically? If you have the concern of inflation, can you raise rates in small commercial, or does that part of what's maybe competitive activity is not allowing you to do that?

Doug Elliot
President, The Hartford

I shared our ex-comp pricing in the quarter at 5+ and feel very good about that. I feel good about the small Commercial Lines component of that and the middle market. We've been working at not only comp, but the other elements of our book of business from a pricing perspective over time, and I think our performance demonstrates the progress of that pricing. It is a competitive marketplace, but the quarter we just punched, I feel really good about it. I think in terms of absolute performance, a very strong quarter, Gary, and I would say we've been able to price for what we've seen in the marketplace relative to trends successfully over the last couple of years.

Gary Ransom
Analyst, Dowling & Partners

No doubt today was a great day, I'm always thinking about tomorrow and what comes next.

Doug Elliot
President, The Hartford

I know. Are we.

Chris Swift
Chairman and CEO, The Hartford

Are we.

Gary Ransom
Analyst, Dowling & Partners

thank you very much.

Doug Elliot
President, The Hartford

Thank you.

Operator

Your next question comes from the line of Ryan Tunis with Autonomous Research. Please go ahead.

Ryan Tunis
Analyst, Autonomous Research

Hey, thanks. Just a couple, I guess, follow-ups on workers' comp for Doug. I guess the first one, just thinking about the commentary on accident year margin compression in workers' comp being a function of a few things. Is it safe to say, though, it's still mostly the fact that pricing just isn't as good? That's probably the biggest reason why you're talking about the margin headwinds there?

Doug Elliot
President, The Hartford

Well, I would say to you that in 2018, the biggest reason is really twofold. One is, yes, we're watching these loss costs drop in, and we're dealing with the state-by-state dynamics of where our loss experience is and what to do about our multiplier in these various states. That's point A. Point B is that we've got a bit of an inflection on frequency that we're watching very carefully. Two quarters don't make a full trend, but we've had a couple of quarters now of positive frequency, and that's the first time we've seen that in several years. There's full attention on what our own book of business is telling us relative to signals and frequency. As I mentioned, the severities signals look well within our expectations. We're watching severity, both medical and indemnity, but feel pretty good about that.

Just looking at the combination of both pricing and frequency, we are very focused on choices and options in front of us relative to workers' compensation.

Ryan Tunis
Analyst, Autonomous Research

Got it. You've seen a couple quarters of positive frequency. Should I take that to mean that, I guess you're assuming in your new loss picks that there's positive frequency in workers' comp?

Doug Elliot
President, The Hartford

I don't want to spend too much time talking about reserving process, but in general, we're looking at earn patterns. We use historical, and we bring in current year, both severity and frequency as appropriate. The reason we adjusted middle is that we're trying to make sure we're recognizing what we're seeing in our patterns in the first two accident quarters of 2018. In the middle, we're seeing a pickup greater than we expected, which is why we adjusted our reserves. We'll have to continue to assess what third quarter and fourth quarter bring. At the moment, we made adjustments based on everything we could see in our book of business to make sure we closed up second quarter where we should have been from a loss ratio perspective.

Ryan Tunis
Analyst, Autonomous Research

Got it. I guess the last one I had was just thinking about some of the favorable results in the other casualty lines this quarter, like general liability, commercial auto. I remember you guys adding the reserves in those areas in, I think call it 2014, 2015. At one point, that was sort of a headwind. Is the reason those results are getting better because you're finding out now that some of the things that you saw back then didn't end up being quite as negative, or is there something else driving that?

Doug Elliot
President, The Hartford

There are probably lots of things driving that. I think our behavior and our discipline in the marketplace starts that discussion. I think we've become a very solid, thoughtful underwriter using both skill sets at desk level and also data analytics. I start there. Secondly, I think with Beth and Chris, over the last seven, eight years, we've worked hard to be disciplined on our reserving, to bring forward, to be more current as we're looking at data. I think our entire reserving process is much stronger today than it was over the last 10 years. Putting all that together, we're also trying to be very consistent in our approach quarter to quarter. The reflections of all those behaviors, I think, lead us to feel much better about our balance sheet today than we probably did seven years ago.

Ryan Tunis
Analyst, Autonomous Research

Perfect. Thanks so much.

Operator

Your next question comes from the line of Ian Gutterman with Balyasny. Please go ahead.

Ian Gutterman
Analyst, Balyasny

Hi, thank you. Beth, can we start out just, if I recall from the 10-Q, we have $2.3 billion at the whole co now. Can we just walk through what's left to come as far as stat dividends in the second half versus the first? I know what you talked about for the year, but I don't know what's been taken already versus what's left to come.

Beth Bombara
CFO, The Hartford

Sure. Again, I'll remind you that with some of the actions that we did at the end of last year with the Aetna acquisition, that really decreased our dividend capacity for 2018. We are not expecting dividends from P&C or Group Benefits in the second half of this year. We would expect to see a modest amount from Mutual Funds. For the most part, there's not additional dividends coming in from the subsidiaries in the second half of this year. For P&C, because some of the Talcott proceeds actually went through various legal entities to get to the holding company, our dividend capacity for ordinary dividends in P&C really probably, for the most part, won't be there until the second half of 2019.

Ian Gutterman
Analyst, Balyasny

Got it. Then do we have any tax-sharing payments coming in second half, or do those all come in first half?

Beth Bombara
CFO, The Hartford

Yeah. A little bit. Obviously, that will be dependent upon actual taxable income forecast for the second half of the year. Based on our current estimates, I'd anticipate probably another $150 million maybe will come in in the second half of 2018 to the holding company. Again, that can bounce around just based on actual results. Then we've also in the past highlighted the fact that we do anticipate a refund coming in in 2019 for our AMT credits, and that will come in when we file our tax return, which could be as late as September of 2019.

Ian Gutterman
Analyst, Balyasny

I was going to ask about that one, too. If I take the tax sharing minus the corporate dividends, would suggest you end the year somewhere around the $2.3 you're at right now at the whole co?

Beth Bombara
CFO, The Hartford

Yeah, maybe a little bit less than that, depending on other corporate actions. I'm sorry, I hit my mic off by mistake. Yeah, maybe a little bit less than that, depending on other things that we might do relative to contributions to our pension plan that we make usually in the third quarter. I'd expect it to be roughly around $2 billion.

Ian Gutterman
Analyst, Balyasny

Got it. Okay. That's without the AMT, because that doesn't hit cash till 2019.

Beth Bombara
CFO, The Hartford

Right. That would not be in the 2018 numbers.

Ian Gutterman
Analyst, Balyasny

Perfect. Okay. Chris, I was hoping you could talk a little bit more. I know you've already commented, but on the capital side, I guess I don't understand the harm in putting an authorization out there. You don't have to necessarily commit to using it tomorrow, but let's just say, what could happen with Facebook yesterday, or the president does something or whatever, and the market's down 20% in the next 3 months. Wouldn't you want to have an authorization out there? I mean, why not have it out there as an option? Just because you point out that it doesn't say you have to use the whole thing.

Chris Swift
Chairman and CEO, The Hartford

Yeah. Thanks, Ian. I understand your point of view, I do, and you communicated clearly. I guess the simplest way I can explain it is given our real intention, and I understand different scenarios that you just pointed out, but I wanted to be as crystal clear as possible that we weren't going to be buying shares, and we wanted time to continue to deploy that capital into revenue streams, if possible, and didn't want to create any confusion. That's the simplest way as I could say it. I didn't really want to signal that we were going to be in the market. You did the math on the holdco. We're not sitting on a lot of excess capital today. It does build over time. As we sit here and now, and project in the near term, Ian, I just didn't want to confuse anyone.

Ian Gutterman
Analyst, Balyasny

No, that's fair. I guess the one thing I'd push back on a little bit is that you don't have a lot of excess capital today. I mean, it's a significant part of your market cap, right? You could do another Aetna and still be fine, and then have healthy dividends for 2019 plus AMT, plus tax sharing, right? I mean, certainly, when we project to the end of 2019, you get to some pretty significant numbers. I mean, can you give us a sense of timetable? Is this something every quarter we should expect another update on whether there'll be a change, or maybe you want to address it again until you give guidance for 2019? Sort of when should we expect another update, is maybe the best way to ask it.

Chris Swift
Chairman and CEO, The Hartford

As you pointed out, I mean, end of 2019 is 6 quarters away. We'll have a lot of opportunities to communicate and interact, keep you posted. As you know, I think we're very transparent. All I would ask you to be is patient, we'll keep you posted.

Ian Gutterman
Analyst, Balyasny

All right. Sounds good. Thank you.

Operator

Your next question comes from the line of Jay Gelb with Barclays. Please go ahead.

Jay Gelb
Analyst, Barclays

Thank you. I will not ask about buybacks. How about that? First on pace of reserve releases, it's five consecutive quarters that The Hartford's been able to put up overall reserve releases. Is this something you think we should start baking in on a go-forward basis?

Beth Bombara
CFO, The Hartford

Jay, it's Beth. I mean, we said this before. I mean, we evaluate our reserves every quarter. We make adjustments accordingly. We don't predict whether or not there'll be future reserve releases. We've been very pleased with the underlying trends that we've seen. We'll just continue to evaluate it every quarter, line by line, which is what we do, and give you the transparency as to where we're seeing either improvements or areas that we need to add.

Jay Gelb
Analyst, Barclays

I see. Okay. Broadly on asbestos with the new talc-related exposure for J&J, just trying to think about how that might affect The Hartford if there were some old occurrence liability policies out there from decades ago. I know the company typically does its annual review in the fourth quarter, it does have the adverse development cover in place with Berkshire, just wanted to get any broad thoughts you might have on talc-related exposure. Thanks.

Beth Bombara
CFO, The Hartford

Sure. A couple of things. I'm sure it won't surprise you to know that we have a team that is constantly looking at emerging tort issues. The alleged connection between talc and ovarian cancer has been on our radar for quite some time. We take into consideration all the facts that we know as we evaluate our reserves, overall feel very good about where our reserves stand. As it relates to our adverse coverage, it's one thing that I will point out, we do have the adverse cover with Berkshire. Specifically, alleged connection between talc and ovarian cancer, exposure there is specifically excluded from that cover. We obviously take that into.

Jay Gelb
Analyst, Barclays

Why is that?

Beth Bombara
CFO, The Hartford

Pardon me?

Jay Gelb
Analyst, Barclays

Sorry to cut you off. Why is that? Why would it have been excluded?

Beth Bombara
CFO, The Hartford

That was part of the way the contract and what we negotiated, that was specifically excluded.

Jay Gelb
Analyst, Barclays

All right. I guess I can imply it was known about at that time when the deal was-

Beth Bombara
CFO, The Hartford

Known that we excluded it?

Jay Gelb
Analyst, Barclays

Known that it was a potential exposure.

Chris Swift
Chairman and CEO, The Hartford

Yeah. Jay, as Beth said, we've been following this. I mean, we have a world-class claims team and particularly a mass tort team. A lot of these things aren't new to us, and we've been on it for a while.

Jay Gelb
Analyst, Barclays

Appreciate that. Thanks.

Sabra Purtill
Head of Investor Relations, The Hartford

Thanks. I would note, we're coming up on the hour, and we've got a number of other people still in the queue. Dan, we'll take one more question now, and then I can follow up with everyone else in the queue after the call.

Operator

Certainly. Your final question today will come from the line of Randy Binner with B. Riley FBR. Please go ahead.

Randy Binner
Analyst, B. Riley FBR

Oh, thanks. I just had a couple of follow-ups real quick. Did you cover specifically on commercial auto where you think price versus loss cost is now? Then the second one on the frequency in workers' comp. I'm not sure I actually heard what it is. Is it people getting in car accidents while they're at the job or is there some kind of slip and fall thing happening out there? You alluded to less experienced workers, but if there's a thing that's actually happening that causes the frequency at work, I'd be interested in that.

Doug Elliot
President, The Hartford

Okay, Randy, let me take them each separately. On the commercial auto front, we're still getting strong single-digit pricing in auto, and I expect that to be on top of trend. Good news there from commercial auto. Still more work to be done, but good news in terms of where we are in the current quarter. Relative to frequency, I suggested that we believe there are some macro factors across the industry relative to employment and inexperienced workers that is driving the trend. It's going to take time for us to mature those observations, and we're spending a lot of time looking at SIC class, geographies, size of risk, et cetera. Know we're cross-cutting the data very hard, and at the moment, it looks a little more broad-based than just a couple of classes.

We see this inexperienced worker dynamic where they tend to be injured in a more frequent basis than our more experienced workers. I don't think that's a surprise to anybody on the call. That's just a fact of something, as underwriters, we have to deal with every day in our risk business.

Randy Binner
Analyst, B. Riley FBR

Okay. You can't point to it being. We've seen auto accidents creep into some other workers' comp companies. I'm trying to just isolate that, and I guess the answer is you don't know. Then back on commercial auto, you said you're over trying to buy. Roughly how many basis points do you think you're pricing over loss cost in commercial auto?

Doug Elliot
President, The Hartford

Yeah. Let me just go back to your first point. At this point, I don't see the full connection. I don't think auto is driving our workers' comp frequency increase.

Randy Binner
Analyst, B. Riley FBR

Okay.

Doug Elliot
President, The Hartford

We'll continue to study it, and if it changes, I'll share that going forward. Secondly, we don't share specifically exactly those points. It's a couple of points over top of loss trend at this point relative to pricing versus trend.

Randy Binner
Analyst, B. Riley FBR

That's great. Thanks a lot.

Chris Swift
Chairman and CEO, The Hartford

Doug, I'd make the point too, that it's still not anywhere near where we want to be from a long-term return point of view. The current year and maybe the last 18 months, we were out earning loss trends, but there's still a ways to go to get to an overall acceptable combined ratio.

Doug Elliot
President, The Hartford

I agree with that, Chris.

Randy Binner
Analyst, B. Riley FBR

Thank you.

Doug Elliot
President, The Hartford

Thank you.

Sabra Purtill
Head of Investor Relations, The Hartford

Thank you all for joining us today. I appreciate the attention to our earnings results and all the questions that you have. Sean and I will follow up with those of you who were still in the queue after the call. Thank you very much, and hope you have a great summer weekend.

Operator

Thank you to everyone for attending today. This will conclude today's call, and you may now disconnect.