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AGM 2019

Jun 12, 2019

John Donahoe
President and CEO, ServiceNow

Good morning, ladies and gentlemen. I'm John Donahoe, President and CEO of ServiceNow, a member of our board of directors, and chairperson for this annual meeting. It's my pleasure to welcome you to our annual meeting of shareholders. I now call this meeting to order. I'd like to start by introducing the other members of our board of directors who are with us this morning. Fred Luddy, our founder and chairman, Sue Bostrom, Teresa Briggs, Jonathan Chadwick, Paul Chamberlain, Jeff Miller, our lead independent director, Anita Sands, Dennis Woodside, and Tamar Yehoshua. I'd also like to introduce the corporate officers who are with us here this morning. Michael Scarpelli, our chief financial officer, and Russell Elmer, our general counsel and corporate secretary, who will also serve as secretary for this meeting.

Finally, I'd like to introduce Gordon Davidson of Fenwick & West, our outside legal counsel, Kevin Healy of PricewaterhouseCoopers, our independent registered public accountants, and Lou Larson of Broadridge, who will be serving as Inspector of Elections for this meeting. Lou has executed the oath of Inspector of Elections. We will now conduct the formal business matters of this meeting. Prior to opening the ballots, I'll ask Russell Elmer, our corporate secretary, to review the procedures for the meeting and the proposals.

Russell Elmer
General Counsel, ServiceNow

Thank you, John. I will now review the formal requirements for this meeting. As a reminder, today's annual meeting is being conducted live via webcast, and all participants are attending virtually. By continuing to use a virtual-only platform for its annual meetings, ServiceNow hopes to encourage greater attendance among shareholders while expanding the ability for shareholders to communicate with management and its board of directors. Today's meeting allows shareholders to attend and ask questions of management and the company's board of directors, regardless of their location. This meeting is being conducted in accordance with the company's bylaws and meeting rules of conduct. The agenda and rules of conduct are also posted on the virtual meeting website. In order to allow for an orderly meeting and permit sufficient time for any questions, we ask that you follow these rules.

We have been accepting questions in advance of our meeting and will answer questions received during the course of the meeting. If you haven't done so already and you would like to submit a question for management or the board of directors at this meeting, please do so via the Ask a Question tool on the virtual annual meeting platform. All questions will be subject to the rules of conduct of this meeting. We will discuss each of the three proposals that will be considered at this meeting and allow up to five minutes for questions as to each proposal. We have also allocated time at the end of the meeting to answer certain questions about the general business. We will answer questions as they come in and address those asked in advance as time permits.

We have committed to publishing and answering each question received on the investor relations section of our website at https://investors.servicenow.com following the meeting. April 15th, 2019, was fixed by the board of directors as the record date for this meeting. Only holders of the company's common stock as of the close of business on the record date received notice of and are entitled to vote at this meeting. We have been presented an affidavit of Broadridge attesting that a notice of meeting, together with a proxy statement and proxy, were mailed on or about April 25th, 2019, to each holder of the company's common stock as of the close of business on the record date. The affidavit of mailing of the notice will be attached to the minutes of this meeting.

The certified list of the registered holders of the issued and outstanding shares of common stock of the company as of the close of business on the record date is available for inspection. This list will be available for inspection during this meeting by any shareholder. This list will be filed with the records of the company. As to a quorum, Broadridge has examined the proxies and received reports that 173,165,647 shares, or 93.3% of the total shares of common stock of ServiceNow entitled to vote, are represented by proxies at this virtual meeting. A majority of the votes entitled to be cast are represented at this meeting, either virtually present or by proxy. A quorum is therefore present, and the meeting may now proceed. I will now review the proposals and voting procedures.

We have three proposals on which the shareholders will be voting, which are described in the proxy statement. Proposal number one is the election of three Class I directors to serve a three-year term, which will expire at the 2022 annual meeting of shareholders. Proposal two is to hold a non-binding advisory vote on the resolution to approve the compensation of our named executive officers. Proposal number three is the ratification of the appointment of PricewaterhouseCoopers, LLP as the company's independent registered public accounting firm. At this time, we will walk through the three proposals and allow for questions. Proposal number one is the nomination and election of three Class I directors.

The board of directors has nominated each of Teresa Briggs, Paul Chamberlain, and Tamar Yehoshua to be elected as directors for the next three years and until his or her successor is duly elected and qualified or until his or her earlier resignation or removal. Our bylaws require that a shareholder provide advance notice of such shareholder's intent to nominate persons as directors, and no such notice was received. Accordingly, I declare the nominations for directors closed. We will now take any questions or comments about this proposal. Again, you may submit your question via the Ask a Question tool on the annual meeting platform. As of this time, there are no questions, therefore we will move to the next proposal. Proposal number two is a non-binding advisory vote on the resolution to approve the compensation of our named executive officers as disclosed in our proxy statement.

We will now take any questions or comments about this proposal. Again, you may submit your question via the Ask a Question tool on the annual meeting platform. Again, we have no questions. We will move to the next proposal. Proposal number three is to ratify the appointment of PricewaterhouseCoopers, LLP as our independent registered public accounting firm for the fiscal year ending December 31st, 2019. We will again take any questions or comments about this proposal. Again, you may submit your question via the Ask a Question tool on the annual meeting platform. Again, we have no questions. We will move on. Because no further business is scheduled to come before the shareholders, it is now approximately 9:07 A.M. Pacific Time on June 12th, 2019, and the polls are now open.

If you previously voted via the internet, telephone, or email, you don't need to take any further action. If you didn't previously vote or wish to change your vote, you may do so now by following the instructions on the virtual annual meeting platform. Until the polls close, any shareholder may revoke or change his or her vote on any matter online. However, once the polls close, no further ballots, proxies, or votes or any revocations or changes will be accepted online. We will now allow time for any shareholders to vote their shares. We are not seeing any voters voting their shares. Most have already been submitted by proxy. Therefore, it is now approximately 9:09 A.M. on June 12th, 2019, and I declare the polls to be closed. We will now announce the preliminary results.

The final results of the vote will be tallied by the inspector of elections, recorded as stated in the minutes of this meeting, and also filed with the SEC in a current report on a Form 8-K within four business days. Lou, please proceed as soon as you are ready.

Lou Larson
Inspector of Elections, Broadridge

Thank you. For proposal number one, the election of Class I directors, a director nominee will be elected if the number of votes cast for the nominee exceeds the number of votes cast against. The votes have been counted. The three individuals nominated have each received more for votes than against votes and have been elected. The vote required to approve proposal number two, a non-binding advisory vote on the resolution to approve executive compensation, is the affirmative vote of a majority of the outstanding shares of common stock virtually present or represented by proxy and entitled to vote at this meeting that are voted for or against the proposal. The votes have been counted. The shareholders have voted to approve the compensation of our named executive officers.

The vote required to approve proposal number three, to ratify the appointment of PricewaterhouseCoopers, LLP as our independent registered public accounting firm for the fiscal year ending December 31st, 2019, is the affirmative vote of a majority of the outstanding shares of common stock virtually present or represented by proxy and entitled to vote at this meeting that are voted for or against the proposal. The votes have been counted. PricewaterhouseCoopers, LLP has been ratified as our independent registered public accounting firm for the fiscal year ending December 31st, 2019.

John Donahoe
President and CEO, ServiceNow

Thank you, Lou. Now we'll move to the Q&A portion of the meeting. This will be moderated by Russell Elmer. I want to remind you that the Q&A may contain forward-looking statements regarding future events and the future financial performance of ServiceNow. We caution you to consider the important risk factors that would cause actual results to differ materially from those in any forward-looking statements. These risk factors are more fully detailed under the caption Risk Factors in our quarterly report on Form 10-Q filed with the SEC on May 3rd, 2019. In addition, any forward-looking statements that we make today are based on assumptions as of this date. We undertake no obligation to update these statements as a result of new information or future events. With that, I'll turn it over to Russ, who will moderate the Q&A section of the meeting.

Russell Elmer
General Counsel, ServiceNow

Thank you, John. We'll pause for a minute to allow shareholders to submit questions. I have to correct myself. I stated that there were no shares that were actually voted by shareholders. There were shares that were voted by shareholders, and I just want to assure folks who actually did submit their votes during this meeting that they were captured and will be recorded. With that, we'll pause for just another minute to allow shareholders to submit questions. Any shareholders wishing to submit a question, we are more than welcome to take them. At this time, we have no questions. Seeing as there are no questions, we will now conclude the Q&A portion of our meeting.

John Donahoe
President and CEO, ServiceNow

Thanks, Russ.

Russell Elmer
General Counsel, ServiceNow

Can be submitted through the IR website.

John Donahoe
President and CEO, ServiceNow

submit them to the IR website. We regularly meet with shareholders. We welcome your feedback, your input, your thoughts and questions and ideas. That concludes our meeting. There'll be no further business to conduct. Therefore, I hereby declare the meeting adjourned. Thanks very much for attending our 2019 annual meeting of shareholders.