Good day, and welcome to the Saia Third Quarter 2021 Earnings Call. Today's conference is being recorded. At this time, I would like to turn the conference over to Douglas Col. Please go ahead, sir.
Thanks, Todd. Good morning, everyone. Welcome to Saia's third quarter 2021 conference call. With me for today's call is Saia's President and Chief Executive Officer, Fritz Holzgrefe. Before we begin, you should know that during the call, we may make certain forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. These forward-looking statements and all other statements that might be made on this call that are not historical facts are subject to a number of risks and uncertainties, and actual results may differ materially. We refer you to our press release and our SEC filings for more information on the exact risk factors that could cause actual results to differ. Also, in the third quarter, we recorded a $4.3 million gain from the sale of a terminal.
When we discuss adjusted operating ratio or adjusted diluted earnings per share in our comments, it refers to adjusted results that exclude the gain from that sale. See our press release announcing third quarter results for reconciliation of non-GAAP financial measures. That press release is available on the Financial Releases page of Saia's Investor Relations website as well. I will now turn the call over to Fritz for some opening comments.
Good morning, and thank you for joining us to discuss Saia's third quarter results. I'm pleased to report that we continue to have record results across the board in 2021. Our revenue during the third quarter is a record $616 million, surpassing last year's revenue by 28%. Operating income also grew by 92% to a record $106 million. Our record 82.8 operating ratio in the quarter marked the fifth consecutive quarter where our OR was sub-ninety. Our adjusted operating ratio for the quarter is 83.5, and this is the single best OR reported for a quarter in our company's long history. The quarter was marked by consistent levels of demands from our shipper customers as we all work through the supply challenges and tight labor markets that persist.
Our operations group continues to provide excellent service, and with a 3.2% increase in shipments per workday in the quarter, we still posted a 98.1% on-time delivery standard in the third quarter. Dock productivity continues to face a bit of a headwind just based on the number of new associates still in various stages of continuous training across the company. However, even as we onboarded new employees and expanded our footprint, our team was still able to maintain a cargo claims ratio of 0.63%, flat with last year and among the best in the industry. Our focus on pricing remains a key pillar of the improving profitability results we've been able to achieve again this year. Our LTL revenue per hundredweight increased 14.9% in the quarter.
This measure of pricing is aided somewhat by our length of haul, which increased by 2.5% but offset by an 8.6% increase in weight per shipment this quarter. The overall improvement in yield is driven by continuing to provide great quality and service for our customers and our market-based approach to pricing across not only base rate, but accessorial charges as well. Strong yield gains and the accompanying improvements in freight mix enabled us to increase our revenue per shipment by 24.8%, including fuel surcharge, to a record $299 per shipment. I cannot overestimate the importance of managing the freight mix for an LTL carrier. Cube, density, length of haul, and special handling charges or accessorials are all important factors to consider in our business.
These factors have implications not only for pricing but for optimal capacity utilization as well. Our performance in Q3 reflects our continuing ability to improve not only pricing but our mix of business. With that said, I will turn the call over to Doug for a review of the third quarter financial results.
Thanks, Fritz. Third quarter revenue increased by $134.8 million to $616.2 million, a 28% increase from the prior year. The components of the revenue growth in the quarter were as follows: tonnage grew 11% this quarter, a combination of 2.3% shipment growth and an 8.6% increase in our average weight per shipment. Yield excluding fuel surcharge improved by 10.2%. Fuel surcharge revenue increased by 72% and was 13.9% of total revenue compared to 10.4% a year ago. Moving now to some key expense items in the quarter.
Salaries, wages, and benefits increased by 9.9%, driven by wage increases across our driver and dock workforce, as well as the hiring and referral bonuses that were paid in the quarter to attract new employees. Additionally, our January and August wage increases of approximately 3.5% and 4.7%, respectively, contributed to this increase on a year-over-year basis. Purchase transportation cost increased 80.2% compared to the third quarter last year and were 11.7% of total revenue, compared to 8.3% in the third quarter last year. Truck and rail PT miles combined were 19.7% of our total line haul miles in the quarter, compared to 14.3% in the third quarter of 2020.
Fuel expense increased by 49.2% in the quarter, while company miles increased 3.9% year-over-year. The increase in fuel expense was a result of national average diesel prices that continued to rise after their pandemic-related drop in the prior period, with third quarter prices rising 38% compared to the prior year. Claims and insurance expense increased by 30% in the quarter, reflecting increased frequency and accident severity in that expense line and higher premium costs versus the prior year. For perspective, the $3.6 million expense increase compared to the prior year would have been $2.7 million if not for the premium increases. Also, to illustrate the volatility in this expense line, I would note that claims and insurance expense was down 10.4% or $1.8 million sequentially from the second quarter.
Depreciation expense of $35.7 million in the quarter was 4.4% higher year-over-year. This is a continuation of the trend we've seen over the past few years as we've grown our terminal network, invested in equipment to lower the age of the fleet, and made meaningful investments in technology. Total operating expenses increased by 19.7% in the quarter, and with a year-over-year revenue increase of 28%, our operating ratio improved 570 basis points from a year ago to 82.8%. As we mentioned earlier, adjusting our results to exclude the impact of a $4.3 million real estate gain, our adjusted OR is 83.5%, a record for the company.
Our tax rate for the third quarter was 24.3% compared to 23.7% last year, and our diluted earnings per share were $2.98 compared to $1.56 last year. Adjusted diluted earnings per share in the third quarter are $2.86. We anticipate an effective tax rate of approximately 24% for the remainder of the year. For the first nine months of 2021, we've made capital investments totaling $154.9 million. Capital expenditures on equipment in the first nine months were below our forecast, as some of our suppliers are seeing delays in component shipments and production has been behind schedule all year.
We have a number of real estate projects in the pipeline in the current quarter, and we still expect full year 2021 capital expenditures will be about approximately $275 million. Our balance sheet remains strong with $121.7 million cash on hand and more than $300 million of availability through our revolving credit facility and additional outside borrowing sources. I'll now turn the call back over to Fritz for some closing comments.
Thanks, Doug. Along with the solid financial results produced by the team this quarter, I'm particularly pleased with our execution around new terminal openings. In late September, we opened a new terminal in Fredericksburg, Virginia, our fourth in the state and our third terminal opening of the year. Additionally, in October, we opened terminals in North Haven, Connecticut, and Youngstown, Ohio. These new terminals allow us to provide our customers with more direct shipping points. As we get closer to our customers, we're in a position to offer differentiated service. We plan to open two additional terminals before the end of the year for a total of seven new openings in 2021. That would put us at 176 terminals compared to 169 at the end of 2020. We look forward to 2022.
Our plan calls for 10-15 new terminal openings next year. We also target several relocations of existing terminals into larger or better-positioned facilities as well. In order to support our pace of openings, our human resources group is continuously recruiting and onboarding the talent that is required to open and operate these terminals. We're expanding our driver academy program to more locations in the coming year and are also partnering with driver schools and technical colleges in select markets to increase our candidate pipeline. We continue to stick to our playbook in terms of growth. Our organic growth strategy kicked off in 2017 has changed the footprint and profile of the company. Our investments in people and technology have been an important catalyst for this successful strategy and will serve as the backbone for our continued growth.
With each new terminal opening, we get closer to our customer base. In doing so, we give the customer the opportunity to choose our value proposition, which is appealing to new customers as well as existing customers familiar with our quality. We continue to position our real estate pipeline for multiyear growth. At the same time, our current operational execution and financial performance will allow us to fund these investments from operating cash flow. With that said, we're now ready to open the line for questions, operator.
Thank you. If you would like to ask a question, please signal by pressing star one on your telephone keypad. If you are using a speakerphone, please make sure your mute function is turned off to allow your signal to reach our equipment. Again, to ask a question, please press star one. We'll take our first question from Amit Mehrotra with Deutsche Bank.
Hey, thanks, operator. Congrats on the good results, guys. Fritz, the $300 or so in revenue per bill, is that a new baseline for the company? I know it's been a real focus for you guys. Can you talk about if you're seeing that number trending, how you're seeing that number trending over the next few quarters, and, you know, what you're doing to drive that in terms of, you know, either pricing action or maybe addressing things like minimum charges or things like that as well?
Amit, I mean, this is a continuing opportunity for us. We're not stopping at $ 299. I mean, there's a runway here, and I think if you benchmark us against other sort of national best-in-class carriers, you see the opportunity still is out there. You know, do we have initiatives around this? Absolutely. As we continue to better understand the impact of freight on our network and what it does to our capacities and what the market availability of pricing is, we're gonna continue to push that. It could be excessive length, it could be minimum charge shipments, it could be complex deliveries, it could be any of a number of things. The one thing that's clear is that this, the underlying business is inflationary.
With that said, we're making big investments in our business, and we're doing a great job for our customers. What that means is that in our view, that we got to continue to push the pricing opportunity because it's still there. We're, you know, excited about the progress we made in the third quarter. I can tell you we're not done. There's more work to be done, and our team is very focused on that initiative continuing. I don't expect this to let up. You know, this is becoming more and more of our business process to be continuously looking at our mix opportunity and the pricing opportunity.
Okay. That's helpful. Then, yeah, Doug, what's the right expectation for OR in the fourth quarter? I know it typically deteriorates 150 to 100 basis points sequentially. Can you speak to the expectation there? Then just related to that, Fritz, obviously, you're gonna see something like, you know, 400 basis points of margin expansion this year or in that range, which is obviously incredible. What's the right expectation for next year? Is it still kind of that 150-200 basis points range that you talked about? Could it be even better given the density benefits in the new terminals? Just talk about, you know, what the right expectation there is for next year as well.
Good morning, Amit. Yeah, I'll take the first part. Yeah, I think 150 basis points into Q4 is probably still the right way to think about the deterioration. I mean, we've got, you know, we've got three less working days in the period. A couple of the working days you have around the holidays, you know, they're light revenue days because, you know, some businesses have a little different holiday schedule. Then you do get, you know, the normal kind of November to December fade in shipments per day. Those factors are all still there. I think, you know, around 150 basis points, which has been the historic, is a good way to think about Q4.
Amit, to think about the future around this, you know, we've always said that the range in this business is, you know, 150-200 basis points sort of improvement year-over-year. I think, you know, in the environment that we're in right now, you know, I think there's certainly the opportunity for us to push that to the top end of the range and even above that potentially. You know, one of the things I think that we have successfully done since 2007, we've steadily got better at the efficiency around how we do terminal openings and how we scale those openings. I don't view that the 10-15 that we open next year is a drag. It's just, that's work we're gonna do.
We're gonna get it done. I think that'll be baked into that number as well. In that sort of margin range into next year as well as any relocations we do, which will be an important part of the story as well over time. You know, we feel like that's in the environment that we're in, as long as it continues with a you know favorable economic condition, certainly that range is clearly in play, and I think the top end of that range is very within our reach.
Okay. Thank you very much, guys. Congrats again.
Thank you. We'll take our next question from Jason Seidl of Cowen.
Thank you, operator. Hey, Fritz. Hey, Doug. Good morning, guys.
Good morning.
Wanted to talk a little bit more about the ancillary charges that you guys have been putting on. How should we look at that in terms of what's the opportunity for 2022? Is there further penetration to go of putting on these charges? Then how should we think about maybe a year-over-year increase versus your expected year-over-year increase in pricing?
Yeah. Good morning, Jason. I think one way to look at it, I mean, if you look at our revenue per bill improvement year over year in the third quarter, somewhere around 20% of it, you know, is a good estimate of what the impact of the accessorial improvements was.
Mm-hmm.
Like Fritz said, I mean, we think there's a long runway to go there, in some cases just to be at market. You know, I would consider some of the work we're doing now as early stages work. A charge you may have waived for a customer in the past to get your foot in the door to do some business, you know, is not the market these days. This year in the conversation, it might have been, "Hey, you know, we're gonna put this charge on. We can't waive it any longer." Next year, the conversation is, "Well, now, hey, the market's up here for that charge.
We need to, you know, raise the charge and get to that ballpark." I think we're in the early stages there. Like Fritz said, I mean, they're all, you know, so impactful. You know, the other thing, you know, kinda on Amit's question as well, looking into next year, you know, we use contractual renewals as kind of a basis for our outlook, and our contractual renewals accelerated from Q2 to Q3. Year-over-year, contractual renewals in the third quarter were up 14.3%.
Again, you know, you can't bake that into your model as pure yield improvement, but it is an indication that the shipper expects this tightness to continue and the supply chain challenges to persist, and we're able to, you know, to price to compensate for that.
No. That's good color. You said you have a long runway. Where would you say you are as a % of penetration to your customer base in terms of being at market for accessorials?
You know, I don't know that I have a great metric for that, Jason, but what I would guide you to or point you to is you could take the other public carriers, and you kinda lay our sort of operating statistics, kinda like the haulage for shipment against some of those folks. You look at where we are on a revenue per shipment basis and where they are and where they will be reporting or have reported. We look at that as the opportunity to close a gap, right? I think that what's important there is if you're providing best-in-class service over time, you ought to be at a premium to some of those, right?
I think it's really important to emphasize that, you know, we don't view this as kind of a stagnant, let's go get the target. It's more of, all right, we're gonna close the gap, but we've got to keep pushing this because we do too good a job. This is too expensive a business to not get paid.
That's great color. Just going back to the demand side, I mean, it seems like it's still fairly robust out there. You know, what are your customers telling you to expect in 2022?
You know, I think that they, broadly, I think they see this, disruption, the supply chain disruption carrying into, in the next year. I think they also see that there's still a fair amount of stimulus in the economy now, so you would expect to see sort of the economic environment to stay positive well into the year as well. You know, to the extent that there's further stimulus or other spending, maybe that makes it a bit inflationary. I think we see and what we're hearing is that, you know, this continues in the next, you know, well into next year.
Okay. Those are my questions. I appreciate the time as always, gentlemen.
Thank you.
Thank you. We'll take our next question from Jon Chappell with Evercore ISI.
Thank you. Good morning.
Good morning.
Doug, in your last question, you said that contract renewals in Q3 up 14.3%. I think in the last quarter, you said 9%. Obviously, therefore, we're seeing a lot of momentum. Is there any way to gauge where you are in the overall book of business as you've gone through these renewals? If we think about this momentum being maintained, is there further acceleration in Q4 in the first part of next year?
Well, I mean, it's hard to say. I think Q2 was up 10.6%, and like I said, 14.3% this quarter. I mean, there's no, you know, kind of narrow window that we look at as bid season. You know, the contracts kind of renew ratably through the year. You know, we're seeing cost inflation in the business. You know, even accounts that are receiving increases this year are likely to have to face them again next year just based on some of the cost pressures we see, and depending on, you know, where the market's at and how the business operates for us. You know, it's been a, you know, pretty consistent path we've been on to approach customers for rate increases when we're simply just not earning the proper return.
I don't know that it accelerates from here, but you know, I do think that we've already seen you know, some announcements about GRIs you know, early in next year. This is pretty early for folks to be you know, kind of forecasting their GRI or letting the customers know that's coming. You know, it feels like kind of more of the same should be expected at least through the first half next year.
Okay. Great. Fritz, you touched on something really important. You've grown the terminal base by a little bit less than 5% this year, up 8%. Next year, you're hoping for 10%-15%, which would be, you know, basically double that pace on a percentage basis. You noted that you've kind of got to that scale now where start-up costs associated with bringing these terminals online is a little bit less relevant. Can you speak a little bit to the margin impact when you're talking about land, equipment, hiring people aggressively? You think you can bring, you know, 8% terminal growth in next year with kind of limited overall impact on the margin improvements you've made?
Yeah, we think we can. I think the way you know we're at the stage right now where when we're adding terminals now we're essentially moving closer to our customer or moving to markets that we were attempting to reach with long transit times. So you kind of have a little bit of a built-in cost savings as you move closer to the customer in that regard. You're also in a position maybe you can do it. It's a little bit modestly easier to recruit. So as an example, like, you know, we always cite the Atlanta example, but when you open those facilities, you're avoiding much of Atlanta traffic, but then you're also putting facilities in markets where it's a little bit easier to recruit so you can staff those.
We understand we've got an operating playbook that we use to initiate, start hiring, training, you know, get the technology in place, get the flag planted at the new facility, that we can move pretty quickly with that. The infrastructure that we needed to build regions out for us when we first started, as an example, in Northeast, that's already there. We don't see us having to add, you know, corporate overheads to this. You're not, you know, the big additions aren't there. It now comes down to terminal operations, and you can staff those, get those up to speed. In some cases, in my Atlanta example, you actually generate a cost savings, so that helps you fund through this.
When we look at it, we don't see a drag related to openings or reopenings. This is part of the challenge. I think one of the things by doing this all organically, we understand how to pick the pace up, slow the pace down, and do that in a way that's not disruptive to our own operation. Customers that know us already, they've got improved service when we open a new facility. You know, that's an easy switch in those cases.
You know, when we look at it more broadly across our whole network, you know, we typically don't say much about our sort of regional profile, but the reality is that, you know, the Northeast, which we opened, you know, several years ago and starting in 2017, that operates just like the rest of the company now. For us, it's you're dropping dots in on the map around facilities and infrastructure we already have, so we feel pretty good about not creating a drag with these openings.
That's great insight. Thanks so much, Fritz. Thanks, Doug.
No problem.
Thank you. Our next question comes from Scott Group of Wolfe Research.
Hey, thanks. Morning, guys.
Morning, Scott.
I don't know if I missed this, but can you give us the shipment and tonnage numbers for September, October? Just as we think about the terminal growth next year, any way to think about door count growth if and if that's maybe a better way to think about the potential for volume growth next year? Thank you.
Sure. Good morning, Scott. September shipments per workday were up 1.6%, and the tonnage was up 10.6%. Then so far in October, you know, shipments per day are up about 1%, and tonnage is up in the 9%-10% range. Then in terms of-
The door count growth?
Yeah, in terms of the door count, I mean, you know, 15 openings on the base of what we think will be 176 at year-end, which is 8.5%, I guess. I think, you know, door count in the range of 8%-10% is probably right when you think about, you know, some of the work we'll also have going on in the year with relocations. Just like we do every year, we've got some terminals where we move out into something bigger. Probably 8%-10% on a door count basis is the right way to think about it.
Okay.
One thing, Scott, to think about with door count, so we're making those investments, that's just not for next year's volumes. That's that we should be able to grow into that, right, over time.
Yes. Got it. Fritz, you made a comment, you know, that we can't underestimate or overestimate the importance of mix and utilization. Maybe just talk about that and where you are, what the opportunity is, and maybe just along those lines. Weight per shipment's been a nice tailwind this year, if you think that there's further room to go on weight per shipment.
Yeah. You know, one of the things that we are continuously studying, Scott, is, you know, what the freight impact is on our network. You know, if we have a category of freight, say, it's excessive length, that can be difficult to handle, that can take up a fair amount of capacity, and you've got to manage that. For us, it's really important that we identify those, that sort of category of freight, make sure we charge for it. Some of it we may wanna keep, but at the same time, we absolutely need to get paid for the capacity that we're providing with that.
You know, as we analyze different segments of the business, that would be an example of, you know, that's an area that we'll take action or we are taking action on. Simply because that utilizes a fair amount of capacity, and if it does, it better generate a fair return in relation to that capacity. Those sorts of things, you heard us in past quarters, we talked a lot about minimum charge shipments. We've talked about you know, limited access, our delivery sort of shipments. All of those are adding complexity to your business and your cost structure. You either get paid or you decide you're not gonna be in that part of the market. That would be a mixed change. You exit that.
We're comfortable doing it. That's part of the kind of ongoing focus on pricing and analytics and making sure we understand what the impact of the freight is on our network and our capacities. Particularly in this environment, it's the best time to make sure that you're managing both.
Thank you.
Oh, sorry, I was on mute. Just that the weight per shipment?
Pardon?
Just your thoughts on weight per shipment going forward into next year?
I think that's reflective of our focus on making sure we get the right mix of business, right? That's targeting parts of the available market that we feel like we can handle the best and that we can generate the best return. You see that with our mix of business trends. I think that probably continues, you know, into next year. You know, the world changes. Certainly, that could change. I think right now, I think that's, you know, that's our focus. That's our mix of business focus.
Okay. Thank you, guys. Appreciate it.
Thank you. We'll take our next question from Tom Wadewitz with UBS.
Yeah, good morning. Wanted to, I guess, continue a little bit on that kind of theme of the weight per shipment versus shipments. How do you think about the use of capacity? Do you think about that, you know, like door capacity or terminal capacity, is that driven more by your shipments? Or do you think of that more driven by weight? I guess the reason I ask is you know, you're seeing really strong tonnage growth, but the shipment growth is more muted, and then you're adding significant capacity. I wonder if you know, kind of capacity add versus shipments, that's a fairly wide gap. Is that way the right way to look at it, and it's just kinda opening up more future capacity?
Do you look at terminal utilization more by the tonnage that goes through than the shipments?
Yeah. Probably in our view, we look at it probably more so on a tonnage basis, especially in our line haul network, you know, at night. You know, I'd say for us, it's probably the same across the docks too. I mean, I think when we're thinking about door pressure, we think about tonnage through the doors. Yeah, I mean, our capacity additions both, you know, across the fleet and across the terminal network are, you know, really preparing us for, you know, continued tonnage growth.
Yeah. Okay. All right. That's, I know it's a nuanced question, but I appreciate that. On the labor side, you know, you don't sound like you're being constrained on labor. I guess some of the comments on location of terminals seems constructive in terms of maybe it's easier to get labor. But can you give us a little more sense of how you're doing in the labor market and is that a constraint at all on your growth? Certainly, something we're hearing from other transports that is a constraint.
Let me just underscore. It's challenging, right? I offered the new facilities that essentially introduce you to new labor markets, so that's an incremental benefit. By no means is it not a challenge. You know, we have referral bonuses, sign-on bonuses, you know, recruiting fairs, opportunity ongoing across the country, some markets hotter than others. You know, we've got a TV ad that we've put out, that if you really pay attention to it's as much about Saia branding, but then it's also about identifying and target marketing around drivers and employees.
Yeah, no, it's a challenged market that's out there, and I think that gets you to the place where it's critical that you really utilize your capacity the best you can. Drivers are an important part of that capacity constraint, right? You've got to be able to price accordingly because those that's a scarce resource, and you need to optimize all resources, and that's an important part of our capacity. Yeah, no, it's challenging. We've been able to we saw some improvements in hiring here in the last you know couple of quarters, and we you know doubled down on some focus and referral bonuses and things. Hey, that's a continuing challenge for sure.
Is that limiting your growth or not really?
You know, in some places, it, you know, I think it does limit our growth. You know, but what it comes down to is that we have to identify, you know, what business we can serve and what we can serve well for our customers. In that case, you know, it's a focus on, you know, building density, making sure you've got the right route structures. You're not taking a scarce driver and having them take, you know, try to serve a customer 100 miles from the terminal. You're focusing them into markets where you can best serve them, service the customers, but then at the same time, best leverage their capabilities and their capacity.
Right. Okay. Makes sense. Thanks for the time.
Yep.
Thank you. We'll take our next question from Jack Atkins of Stephens.
Okay, great. Good morning. Thanks for taking my questions. Fritz, I guess as you're thinking about and executing on, you know, these, you know, kind of larger structural changes in terms of how you guys are thinking about getting paid for the services you're providing, and clearly, you know, that it's going very well just looking at your results. How do you incentivize the sales force to, you know, go after that incremental dollar, whether it's an accessorial or just making sure you're getting paid for the little things that you're doing to service the customer? Or, you know, have you guys made changes to your sales force incentive structure to better align how they get paid with how you want to be compensated as a consolidated company?
Yeah, absolutely. Our sales force, the measurements that we instituted in this year, you know, if you think about those two variables, two axes, one to revenue growth, one OR improvement year-over-year. Both of those are targeted to driving revenue and most significantly, margin. Yeah, it's a great incentive for them. They participate in the, you know, the performance of the company. They're a big part of why we've achieved the success that we have. Our operations guys are getting it done. The sales team are getting in front of the customer, and they're selling, right, and making and pointing out to the customer what we're doing for them. That's been great. The incentive lines up for them, so they participate in the upside.
I can tell you, I think it, you know, from the results, I think it works.
Okay. No, that makes sense. I guess going back to something you were saying, you know, Fritz, in your prepared remarks around dock productivity and maybe some headwinds that you've just seen there with all the new hires you've been making. Could you maybe kind of help us think about that a bit more? Would you expect to see some tailwinds from that as you kind of move maybe into next year as those folks get seasoned? I guess from a bigger picture perspective, you know, kind of revisiting the technology theme, that I think was on everyone's mind last year, can you maybe talk a bit more about, you know, ways to leverage technology to drive greater dock efficiency and productivity?
Sure. You know, first and foremost, our focus with our operations team is to make sure we deliver the freight, take good care of it, so no claims. Part of that, obviously, dock team is critical to that. We're more focused on service than, say, cost productivity, because in the end, you know, certainly we'll have a little bit of tailwind as we get a little bit more efficient with our dock productivity. You know, that we'll see that. You know, I don't know that it'll be a huge call out for our OR improvement in the next year. What will be the OR improvement in next year is gonna be driven by pricing and our ability to service customers.
That our ops team can continue to get that done, that's most critical and that's most valuable to us. One of the, you know, what we look at on our dock production, we have a technology that we've rolled out, and we continue to enhance. It's our Pacer technology, which on the tablet for each one of our dock workers, they have basically a scorecard or a bar that tells them if they're on task or behind. They can see that and their supervisors and the terminal managers can see that. If there's somebody that maybe is not keeping pace or somebody that's new and, you know, has had some uncertainty about performing their duties, there can be some intervention in real time to influence those results.
You know, that's a key part of rolling out technology and hopefully drive a little bit of dock productivity there. You know, we'll continue to do that and look for ways to enhance it. Ultimately, first and foremost, they got to take care of the customer's freight, and that's critical.
Okay, sure thing. Makes sense. Thanks again for the time.
Thank you. We'll take our next question from Jordan Alliger with Goldman Sachs.
Yeah, hi. Just a question, again, on the labor front. Just thinking in terms of next year, and obviously there's been a lot of inflationary pressures around wages. How's the best way to think about 2022? Is it best to look at it like compensation per ton growth or just rate of change, year-over-year relative to revenues? If you could give me some sense. Thanks.
Well, you know, this year, keep in mind, we've had two wage increases this year, one in January and then another one in mid-August. You know, at the moment, we wouldn't foresee two of those next year. I think the right way is just to think about, you know, the percentage range increase we've seen over the last few years, which is, you know, 3.5%-4.5%, it feels like, pure wage inflation. On that same line, you've got benefits inflation, which has been, you know, low single digit year in year out. That's probably right way to think about it just off of this year's base run rate of expense.
Okay. Thank you very much.
Thanks, Jordan.
We'll take our next question from Allison Poliniak of Wells Fargo.
Hi, good morning. Just want to go back to the conversation on the new terminals. It sounds like, from your comments that, the expected new terminals are certainly starting off in a more favorable position versus some of the older ones since they're not impacting it a lot. But how should we think about it maybe past that first year in terms of additive to that sort of OR expansion? Does that start to accelerate to some extent as those new terminals become more productive?
Yeah. That's kind of how you think about it, is they become more efficient. You know, I think the other critical part about those terminals is that this is about moving closer to the customer, so there's embedded cost savings in there. More significantly, when you're close to the customer, you can provide that service the customer expects, that reach that they expect. It does longer term provide us not only OR expansion opportunities, but it also supports further pricing and, you know, differentiated service versus our competition.
I think the best example too, Allison, for that is if you just think about the Northeast, you know, we started our expansion up there in 2017, and it took us a couple of years, you know, to get to break even. I'll tell you know, another couple of years into it, that region's operating sub 90. You know, once you get that kind of base built, as we continue to drop terminals in, as we've been doing up there, you know, it's very much a contributing factor to the improvement we're seeing.
Got it. Thanks. Just on the balance sheet, obviously a favorable leverage position here. You know, understanding you're certainly in a growth mode, and obviously some cyclicality in the business longer term, you know, how should we think about what that optimal leverage range is, or how are you guys thinking about that optimal leverage range for the business here?
Well, you know, we don't think about it a whole lot. I mean, we're in a strong cash generating position, so we'd like to have more opportunities on the real estate side, and we certainly could use the balance sheet, you know, to get aggressive there. You know, I think in terms of, you know, CapEx, you know, there's a willingness on our end. I mean, we could see CapEx, you know, run 15%-20% of revenue for the next couple of years if we can put the right pieces together. Even at that rate, I think we're gonna, you know, at the current run rate of profitability, we'd be able to cash flow that. It's not really a question of what management's comfortable with.
It's just that, you know, we don't really foresee an opportunity to have that opportunity to, you know, to put something on the balance sheet.
Understand. Thank you.
Thank you. We'll take our next question from Todd Fowler with KeyBanc Capital Markets.
Hey, morning, guys. This is Zach on for Todd. Just want to first ask about purchased transportation. I guess, how should we think about that maybe moving into 2022? Is that something that probably stays elevated as a percentage of revenue in the first half and then trails off as, you know, new employees are brought on board and productivity increases? Or, just would like to hear your general thoughts there. Thanks.
Yeah. I'd say just, you know.
Leave it at the first part of your question. It probably stays at that elevated level, and I'm not gonna say it tails off. You know, while we're in the growth mode like this, I mean, you know, we're net adding drivers. As Fritz said, it's a challenge, and we'd love to have more drivers. I won't commit to it tailing down, but I think it's gonna stay at this level through the first half would be an okay assumption in your model.
Okay, that's helpful. Then just with terminals, do you guys have any visibility as to, you know, what the cadence could be on those adds in 2022? Should we assume maybe kind of a steady addition through the year, or is it weighted, you know, one way or the other? Thanks.
It's probably weighted a little bit to the second half, but you know, that's kind of where we are right now in terms of you know, getting some of the final touches on getting things in place. I'd weight it to the second half.
All right. Thanks, guys.
Thanks, Zach.
Thank you. We'll take our next question from Ken Hoexter of Bank of America.
Hey, great, good morning, Fritz and Doug. Nice to join you on the call, and nice job on the quarter and the ops. Just wanna actually maybe just a follow-up to Zach's question there. How do you think strategically about insourcing line haul versus rail and truck? Obviously, I know you just mentioned on the employees, but maybe what do you have a thought in terms of what you wanna get that to a max level in terms of your outsourcing, or kind of goals of bringing it back online?
Yeah, I mean, we'd like to, you know, do as much of it internally as we can, but we also think about, you know, balance in the network and, you know, if you've got, you know, imbalance, meaning, you know, a lot of, you know, a head haul lane into a back haul market, you know, there's only so many of your drivers you know you wanna run in that direction. There's always gonna be a, you know, a need for PT in the way we view, you know, network connectivity. You know, it's probably, you know, it's more than optimal right now, but it's not something that, you know, we can't manage through.
Over time, I think as we build density and as there's more balance in the network, I think you naturally drift to more of an insource. You know, we're in the growth mode now, and you're gonna have some imbalance where you need to use it, and it makes sense.
Perfect. You mentioned the 10-15 service centers. Obviously, a lot of discussion on that. What are your thoughts in terms of the ability to really scale that? Just give me, is that a pretty set 8%-10% kind of per year? If opportunities, can you accelerate that, or is just the lead time planning multiple years, you've just got a. That's kind of more a fixed growth type-
Just to kind of give you some color around that. You know, we have a team that's pretty focused on this, as you might expect. We're building a pipeline that looks out two and three years. You know, we know I've got a pretty good idea what, you know, not 2022, but 2023 might look like. That, you know, we're kind of building that kind of cadence. Now, if you watch this closely, if the opportunity presents itself, we'll accelerate it, right? If we can do that, and it fits, and we can make that work.
At the same time, this kind of organic strategy where, you know, let's say we get to the second half of the year and, you know, the world slows down or whatever, we can slow the cadence of this down as well. That's what we like about this strategy. We could, you know, as you can imagine, inventory a facility, meaning you don't open it. Wait a year. I mean, those sorts of things, or you pull it forward if you feel the timing's right. Or perhaps you're in a position where I'd really like to be, is where we're saying, "Hey, there's a customer opportunity or market opportunity. Let's move this thing forward because we can better serve a customer more rapidly." It's a bit of a fluid number.
I mean, we're real solid on 10-15. You know that it's. We know what that looks like both for this year and you know into 2023 as well.
Great. Last one, just the weight per shipment. I just want to clarify that. Is that just a factor of truckload overflow, or is that a shifting kind of more fundamental shift of e-commerce moves and the like that are driving your weight per shipment?
Yeah, I'd think about it more in terms of our efforts around mix. As much of that, you know, there's a lot of that weight gain that's been just a function of us taking lighter weight shipments out, right? That's part of what we call the, you know, working on mix. As you remove the lighter weight shipments, you know, if you're not able to get the revenue per shipment you need, you know, maybe it's going a length of haul that, you know, doesn't make sense or something. Some of those shipments have come out, and that's helped, you know, fuel the increase in the weight per shipment. I'd say there's less of it, you know, kind of each quarter that was, you know, truckload spillover that came about during the pandemic.
Wonderful. Appreciate the time. Thanks, guys.
Thank you. We'll take our next question from Stephanie Moore of Truist.
I wanted to maybe touch on just on the top line trends in the quarter and if you saw any particular industry verticals with, you know, outsized performance or the same token, you know, underperformance, and really how you would characterize where we are with some of your industrial customers and just the recovery from kind of the depths of the pandemic?
Hi, good morning, Stephanie. I mean, in terms of geographically, I mean, obviously, the West Coast is still, you know, very strong market, you know, for all of us. You know, the Texas region, Houston's, you know, had a nice quarter and nice activity levels down there. So I guess you could say some of that's, you know, energy related. Not on any other real industrial call-outs. I mean, we've got markets just because of capacity where, you know, we're not able to, you know, serve all the business that's there. So the industrial demand, you know, feels solid to us.
I didn't see the GDP number out this morning, but to us, you know, it still feels like a pretty solid backdrop moving into the end of the year and into next year. From a customer standpoint, that's what we hear.
Great. Then on the other side of that, I think everything you're hearing is it's shaping up to be a pretty robust holiday season and a lot of e-commerce growth in particular. Maybe just, you know, if you view that, you know, this year versus prior years, you might be a little bit more exposed to some of these e-commerce related shipments and the benefit that might have, or what are some of these customers saying, you know, just as we go into the holidays?
Yeah, we're, you know, I guess we're in a position probably to benefit somewhat, you know, from that growing trend of you know online buying and residential deliveries. That's, you know, that's not really, you know, our space. We like, you know, we're an industrial freight hauler, not as much retailer. It's probably a truckload carrier on the, you know, dealing with the big box retailers is probably in a better position to answer that. I think LTL is in a good position to handle more of that. We just have to make sure we get paid for it.
Got it. Thanks so much.
Thank you. We'll take our next question from Bruce Chan of Stifel.
Hey, Fritz. Hey, Doug. Good morning, and thanks for the five-minute question here. Just to follow up on the PT, not sure if you gave the percentage breakdown between truck and rail. You know, just on that rail line haul component, conceptually, how are you thinking about that as a long-term part of your network? Does that number tick back up as rail service starts to improve or is there maybe less room for that in your network as you're targeting some of these higher service levels? Thanks.
Yeah. Historically, it's run about 60/40 in terms of the split of miles on, you know, that's 60 truck, 40 rail. This quarter, it was closer to 70 truck, 30 rail. I think it'll probably, you know, drift back to that, you know, normal historical 60/40 split. I mean, you know, you're just so limited on how, you know, the capacity that you can get from a rail carrier. The service has been okay. You just, you can't get as much of it as you want. In terms of our network, I think for quite a while it's been a 60/40 kind of balance, and I guess that's where it'll probably drift back to when we can get the rail capacity.
Great. Thank you. That's all for me.
Thanks, Bruce.
Thanks, Bruce.
Thank you. We'll take our last question from Amit Mehrotra with Deutsche Bank.
Hey, thanks for the follow-up. Sorry, I was hopping in between calls, but did you guys talk about the sale of the terminal in the quarter? I'm just wondering why that was a good sales candidate given you're trying to grow the footprint, and are there any other opportunities to dispose of maybe smaller terminals, given some of the bigger ones you've added over the last year or so?
Yeah. Amit, yeah, we moved into the Memphis facility, which is a significant increase, a little better position on that terminal. I think it's twice the size of what we exited. The legacy facility in that market, we didn't need to keep it. That one was one that led to the exit. I wouldn't interpret that, anything beyond that was surplus. The new Memphis facility is well positioned in two important ways. One is it's a, you know, connection point for, line haul or the big break operation for us. Then, you know, it's well positioned to do a great job for the market that is Memphis. You know, that's just sort of a special. I don't call it a special situation, but that's kinda how that one developed.
There could be some other markets where, you know, maybe it's a one terminal market and we go in and find something larger and we exit an older facility. That could happen. I frankly would expect that to happen over time. You know, in general, most markets, the big ones, the ones that have the big addressable markets you'll see is adding additional facilities. You know, there could be a scenario in which you exit a smaller one if you. You know, if you got to Atlanta and you added, you know, we'll have three here, but you know, maybe down the road, you grow to five and you say, "Well, maybe optimal is four," or something like that. That could happen as well.
Okay. Got it. Thank you.
Thanks, Amit.
Thanks, Amit.
Thank you. That concludes our questions. I'll turn it back to Fritz for closing remarks.
Thank you everyone for participating in today's call and your interest in Saia's continuing growth story. We're really excited about 2022 and what that has in store for us, and feel like we've got the plan in place to execute and deliver results. Thank you all, and have a great day.
This concludes today's call. Thank you for your participation. You may now disconnect.