Good morning. Following opening remarks, the earnings call will be open for questions via the conference line by pressing star followed by one and via Twitter by sending a tweet to @TMobileIR or @MikeSievert using #TMUS. Today's call is being recorded. I'd now like to turn the conference over to Mr. Jud Henry, Senior Vice President and Head of Investor Relations for T-Mobile U.S. Please go ahead, sir.
Good morning, everyone. Welcome to the T-Mobile Q1 2022 earnings call. Joining me on the call today are Mike Sievert, our President and CEO, Peter Osvaldik, our CFO, as well as other members of the Senior Leadership Team. During the call, we will make forward-looking statements which involve a number of risks and uncertainties that may cause actual results to differ materially from our forward-looking statements. We provide comprehensive list of risk factors in our SEC filings, which I encourage you to review. Our earnings release, investor fact book, and other materials that accompany this, our Q1 results, as well as reconciliations between our GAAP and non-GAAP disclosures, can be found on the quarterly results section of the investor relations website. With that, let me turn the call over to Mike.
Okay, thanks, Jud. Hi, everybody. Well, what an exciting time right now at T-Mobile. We have a lot to cover, but we'll keep our comments brief this time so that we can get right to your questions. We just celebrated the twi-year anniversary of this merger. We delivered another exciting outperformance in Q1 to kick off 2022. We're in the home stretch of our accelerated integration, and we're raising our guidance for the year across the board based on the momentum that we see in our business. It's hard to believe that it's already been two years since we closed our merger with Sprint. I'm incredibly proud of what we've accomplished as we have consistently exceeded not only our own targets, but also Wall Street's expectations.
One of the cornerstones of our merger advocacy was that we would lead the U.S. into the 5G era, and I don't think very many people anticipated what we've already achieved in just two years. We now cover 315 million people with 5G. That's 95% of all Americans. Our 5G geographic coverage with dedicated low-band spectrum is more than Verizon and AT&T have combined, which both, by the way, are still largely sharing spectrum with their LTE networks. Perhaps our greatest impact, though, was to awaken the industry to the transformational performance of mid-band spectrum. For Ultra Capacity 5G, we already cover 225 million Americans and nearly 85% of all T-Mobile customers with these game-changing experiences.
We caused others to pivot from an apparent willingness to leave fast 5G to a select few customers within arm's reach of a millimeter wave site, and now we see them greatly increasing their investments in mid-band spectrum and deployment. They are trying to chase us, but only to realize they will be and are years behind T-Mobile. Pre-merger, we laid out a plan to realize massive synergies from our scale and efficiencies, only to raise our run rate synergy expectations by 25% after closing the merger. We're delivering these synergies bigger and faster than expected to the benefit of our shareholders. Synergies are ramping up even further this year as we're approaching some of our biggest milestones, including moving the remaining customers off the Sprint network in the next couple of months. Just over two years from merger close.
We're also on track to upgrade or decommission substantially all of the Sprint sites this year, less than three years from close. We've been selectively decommissioning sites since the merger close, and as of Q1, we've decommissioned roughly one third of the 35,000 targeted sites, with the big push coming in the second half of this year. Remarkable execution by the team as we pulled these milestones forward by more than a year. As the Un-carrier, we're committed to use our 5G leadership and synergies for the good of consumers and businesses, eliminating the biggest pain point in this industry where customers were forced to make trade-offs between network quality and value. As the only national wireless provider with a clearly articulated and differentiated growth strategy, we have led the industry in postpaid customer and service revenue growth in the two years since the merger closed.
In that time, we've delivered roughly 2 million postpaid account net adds and 11.5 million postpaid net adds, including an industry-best 5.3 million postpaid phone net adds. We were also the only national wireless operator to deliver double-digit growth in both service revenue and Core Adjusted EBITDA over that period. We accomplished this while building the foundation for sustainable growth platforms across enterprise and government, smaller markets in rural areas, prime consumers in the largest 100 markets, and bringing real competition to broadband. We've unlocked new experiences for consumers, like the first truly unlimited 5G plan with Magenta MAX. We've established T-Mobile as the fastest growing broadband provider, bringing a better product and value proposition to over 40 million potential households and already serving over 1 million customers just a year after our commercial launch.
We are carrying this momentum right into 2022, delivering another industry-leading quarter of both customer and financial growth in Q1 built on the incredible momentum of our Magenta brand. We added 348,000 postpaid account net adds, our highest Q1 ever and the highest reported in the industry yet again. As I've said before, this measure of our total billing relationships is the best barometer that we're winning the switching decisions in this industry. While others appear to be leaning into adding lines to their base, we are focused on growing the number of customer relationships and then deepening them over time across our products and services. We delivered our highest Q1 postpaid net adds in eight years with an industry-best 1.3 million. That's more postpaid nets than AT&T and Verizon combined. This includes 589,000 postpaid phone net adds.
Our postpaid phone churn dropped by a whopping 17 basis points from Q4 to just 0.93, the industry-best improvement both year-over-year and sequentially. We were the only national wireless operator to improve churn year-over-year as our competitors saw their churn increase. This integration-driven churn improvement really matters because our phone gross adds were the highest in the industry yet again in Q1. In fact, if the Sprint churn was the same as the Magenta churn, postpaid phone net adds in Q1 would have been closer to 900,000. I couldn't be more excited about high-speed internet, where we had 338,000 net adds, and I expect we'll be the fastest-growing broadband provider in the industry for the second consecutive quarter.
Demand just continues to build from dissatisfied suburban cable customers to underserved customers in smaller markets and rural areas. Our Net Promoter Scores continued to improve quarter-over-quarter and are now more than three times the average NPS scores for cable customers. The best part is we're just getting started bringing the Un-carrier to broadband, so stay tuned for what we have in store next. Magenta MAX continues to see great adoption from customers, which is helping to drive strong ARPU and ARPA trends, and we still have lots of room for further growth. With the trends that we're seeing, we now expect postpaid phone ARPU to be up roughly 1% in 2022. In addition, we continue to see our prime mix of credit apps increase on a year-over-year basis each quarter, showing that our network and our brand are consistently attracting the industry's best customers.
We continue to see good momentum in smaller markets and rural areas as we expand the reach of our distribution and network. The team is executing our precision playbook here to a T, coordinating the network and distribution build-outs to unlock new experiences community by community. We ended 2021 effectively competing in about 30% of households in these markets and will continue to expand to more than half of households in smaller markets by the end of this year. Our new accounts from smaller markets and rural areas grew 40% year-over-year in Q1. These markets are also a great example of where our high-speed internet is helping to open doors for us to drive mobile penetration. T-Mobile for Business continues to build mind share with enterprise and government customers on the strength of our network and our ever-expanding suite of products and services.
We've built strong momentum across major verticals now, such as the financial sector, where we continue to expand the list of large multinational banks relying on T-Mobile for secure and compliant connectivity for their hybrid mobile workforce. Our network performance has also been a catalyst for over 30 first responder agencies to join T-Mobile just in Q1. We recently introduced the first 5G-connected cars in America with Magenta Drive for BMW, and we continue to be on the leading edge of advanced 5G network solutions like mobile edge computing and private networks. I'm excited about building on our momentum with businesses in 2022 with our significant and durable 5G network advantage. Okay, let me wrap up. It's been a remarkable run in the first two years since our merger.
We've unlocked better experiences for consumers and businesses by offering the best value and the promise of the best network for the first time in this industry's history. We've unlocked shareholder value through industry-leading growth in postpaid customers and service revenues while delivering merger synergies bigger and faster than originally planned. We're off to a great start in 2022 with a beat and raise quarter that not only led this industry in growth of postpaid customers, but also service revenue, Core Adjusted EBITDA and cash flows, and positioned us to raise our guidance across the board just one quarter into the year. Our team is excited to carry all this momentum through the rest of 2022, and I'll let Peter take you through our key financial highlights from Q1 and our increased guidance in more detail. Peter?
All right. Thanks, Mike. As you can see, we started off 2022 with very strong Q1 results. Our industry-leading growth in postpaid customers and highest postpaid phone ARPU growth in the last five years resulted in the best postpaid service revenue growth in the industry of 9% year-over-year. That strong service revenue growth, combined with our continued execution on our merger synergies, delivered year-over-year Core Adjusted EBITDA growth of 10% compared to the year-over-year decline in EBITDA that you see from others in our industry. That growth and profitability fueled higher operating cash flow, even with higher merger-related costs, and enabled us to deliver industry-leading growth in free cash flow of over 25% while accelerating our CapEx investments. Let's talk about how our great execution in Q1 set us up to raise guidance across the board for 2022.
We now expect total postpaid net additions to be between 5.3 million and 5.8 million, up 300,000 at the midpoint, reflecting our ongoing focus on profitable growth with our Magenta brand as we continue our accelerated Sprint customer migration. We continue to expect roughly half of postpaid net adds coming from phones for the full year, more weighted to the second half, with the Sprint migration impacts more in the first half and expansion in smaller markets and rural areas building throughout the year. Consistent with Q1, this net adds guidance does not include the small subset of customers who will not migrate upon the sunset of the Sprint networks, which will be treated as a base adjustment.
As we began the CDMA sunset at the end of Q1, we took an adjustment of 212,000 postpaid phones in line with what we had guided, as well as 349,000 postpaid other devices which were largely low ARPU IoT devices. We expect to begin the LTE sunset at the end of Q2 and estimate a base adjustment of approximately 300,000 postpaid phones and between 700,000-900,000 lower ARPU postpaid other devices. The anticipated impact of these adjustments is relatively immaterial and fully incorporated into our core adjusted EBITDA and free cash flow guidance.
Turning to Core Adjusted EBITDA, we now expect full year 2022 to be between $25.8 billion-$26.2 billion, up more than 10% year-over-year at the midpoint, which is up $150 million from the prior guidance, driven by our growth in service revenues and merger synergies, and excludes leasing revenues, which we continue to expect to be between $1.1 billion-$1.4 billion as we transition Sprint customers off device leasing. We now expect merger synergies to be between $5.2 billion-$5.4 billion, up $150 million at the midpoint, and weighted to the second half of the year, primarily as we unlock more network savings as site decommissioning accelerates.
As a result of timing of synergies within the year, the impacts from the Sprint network sunset and an expected slight sequential decline in wholesale revenue, we expect core adjusted EBITDA in Q2 to be similar to Q1 and then higher in the second half. Merger-related costs not included in core adjusted EBITDA are still expected to be between $4.5 billion-$5 billion before taxes, primarily representing network activities. We expect slightly over one-third of the total to occur in Q2 and then taper off in the second half of the year as merger-related costs precede synergy realization. Net cash provided by operating activities, including payments for merger-related costs, is now expected to be in the range of $15.7 billion-$16.1 billion, up more than 10% year-over-year at the midpoint, which is up $100 million from the prior guidance.
With the robust pace of our 5G deployments and network integration, we now expect cash CapEx to be between $13.2 billion and $13.5 billion, which is up $100 million at the midpoint as we capitalize on growth opportunities and enhance the customer network experience. Together, we now expect free cash flow, including payments for merger-related costs, to be in the range of $7.2 billion-$7.6 billion, which we raised $50 million at the midpoint. This is up more than 30% over last year, even with the higher levels of investment and does not assume any material net cash inflows from securitization. We continue to expect our full year effective tax rate to be between 24% and 26%.
Additionally, as we execute our strategy to continuously deepen our account relationships, we now expect full-year postpaid ARPA to be up 2%. As Mike also mentioned, we expect postpaid phone ARPU to be up approximately 1% for the full year, driven by continued customer adoption of value-add services, including Magenta MAX. Finally, with the shutdown of the Sprint CDMA and LTE networks, certain wireline assets acquired in the merger will no longer support the wireless business, triggering an impairment analysis. As a result of the wireless network shutdown, we anticipate a non-cash impairment charge in the range of $400 million-$500 million in Q2. The cessation of wireless traffic also enables monetization of certain wireline assets, which were previously supporting the wireless traffic. Any cash monetization of these wireline assets would be recorded as gains in future periods if they occur.
Altogether, we see 2022 as another year of profitable growth and free cash flow expansion as we continue to invest in our network and the business. What I find most exciting is our unique opportunity to unlock significant free cash flow by delivering industry-leading growth in customers, service revenue, and Core Adjusted EBITDA. With that, I'll now turn the call back over to Jud to begin Q&A.
All right, let's get to your questions. You can ask questions via phone by pressing star one and via Twitter by sending a tweet to @TMobileIR or @MikeSievert using #TMUS. All right, we'll start with a question on the phone. Operator, first question, please.
Yes, sir. Your first question will come from the line of John Hodulik with UBS.
Hey, great. Good morning, guys. Two quick ones, I think. First, do you guys see any slowdown in sort of store traffic or gross adds? In March or heading into April, we heard something like that from Verizon and just wonder, doesn't sound like it's given Peter's commentary about growth accelerating through the year. And then similarly on inflation, any impact on your business from what we're seeing in the U.S. from higher inflation? Thanks.
Thanks. You know, we've heard some of that too, John, and, not really. I'll let Jon give you a little color on what we're seeing in retail and as we engage with the consumer, and then I'll come back and talk about inflation.
Yeah, you bet. Hi, John. Yeah, we're not seeing any of that. You know, what we're seeing is a great Q1, as we've reported, with 348,000 postpaid net accounts and 1.3 million total postpaid. When you look at what we're seeing in March and April, we're actually seeing the seasonal benefits that you would expect and actually switching improving on a year-over-year basis. Remember, in Q1 of last year, that was the depth of the pandemic when people were barricading the door back in January and February of last year. Today, we're seeing the overall switching activity continuing to improve on a year-over-year basis. When I look at traffic and I look at all the activity in the marketplace, I'm feeling really, really confident about what we're seeing.
You could see that in both of our competitors having elevated churn in Q1 relative to the year-ago period. It wasn't the case for us. Our churn is unfolding exactly as we told you it would. It's driven by merger integration synergies, and we've achieved some really important milestones here on merger integration to where if you think about the customers that have transitioned, the Sprint customers that are on the T-Mobile network with all of their traffic predominantly on T-Mobile, who have T-Mobile plans and T-Mobile device plans, those customers are the ones we've been telling you about the churn just like Magenta customers. Those are now 37% of our base. We've brought a substantial minority across, and that was a big factor in driving a whopping 17 basis points sequential churn improvement in just one quarter. Exactly unfolding the way we told you it would.
There's a lot of work left to do, obviously. 37% isn't 100. That's gonna take us some time, but it shows you that the thesis that we've been sharing is unfolding exactly as predicted. Now, as it relates to inflation, I'm not sure what you're getting at, but I'll talk about two things here, John. One is from a cost structure standpoint, as we've said in the past, our sector is actually somewhat insulated. Obviously, we need to watch labor costs and variable costs, but the vast bulk of our cost structure is in long-term contracts around things like tower contracts, backhaul contracts, technology contracts, those kinds of things that are generally fixed and finite and known over a multi-year period, which gives us some insulation from inflation effects.
I think the larger question facing our society is what will the impact of inflation be on consumers? You know, the answer is we don't know. Right now, there's a lot of consumer anxiety about inflation and, you know, customers have stressed out budgets. What we know is that T-Mobile is famous for being the value leader. We can save a family of four on postpaid $900 a year every year from switching to T-Mobile. You know, we'll have to watch what happens with consumer sentiment here, but if it is a difficult time, there's a real opportunity for us to stand up and serve more and more people as the value leader, and we'll of course be ready to do that.
Great. Thanks, guys.
You bet, John.
All right. Next, we'll go to Phil Cusick with JP Morgan.
Hey, Phil.
Hey, guys. Speaking of inflation, AT&T is out there trying to signal prices higher and backed off a little bit on their promotions. I see your current promotions out there. Maybe talk about where you see your competitiveness versus peers and any ability to take price if needed over time.
Well, I'll start by saying our envelope of value leadership has been remarkably consistent over time. If you look at a multi-year arc, you know, we offer the best value to postpaid consumers. That has been the case for the entire Un-carrier journey, and it's been about consistently the case in terms of the extent of that value leadership. Now, we're always introducing new promotions, but I wanna be really clear. Our strategy as a company is about showing customers the remarkable value of Magenta Max. That's our strategy, and you can see how it's unfolding in terms of customers self-selecting up our stack to buy our best products because they are the very best expression of the very best 5G network.
That is running on all cylinders, allowing us today with the best values and with incredible promotions in the market to tell you about, for the first time in the 10 years I've been here, an outlook of ARPU rising. You know, that was something we just did a few minutes ago for the first time in the entire decade I've been here on the strength of this strategy. It really shows that we can have it both ways. We can have the best value in the industry, remarkable promotions, bring competition to this market like we always have, to no greater or lesser extent than in our past, while simultaneously showcasing the incredible value of our leading 5G network in the expression of Magenta MAX and attracting customers to that best expression. It's a really nice place to be.
We like this market competitive. We know we're stewards of a healthy and vibrant marketplace that has room for all of us, but one thing's very clear. As it becomes less known whether there will be enough room for the Verizons, the new entrants, the cable companies, et cetera, it's very clear that our tailwinds of growth, driven by our rational and well-articulated growth strategy, is a real differentiator for us. You know, that's something that I think people need to understand as their investors I know are looking for growth, but they're also looking for reliable, safe bets on growth, and that's what we strive to achieve quarter after quarter.
Thanks, Mike. Maybe one more on revenue if I can. You talked about wholesale revenue down a little bit in the second quarter. How do those wholesale relationships look at this point in terms of the runoff of Boost and TracFone? It seems like those are a lot more stable than we were worried about a couple of quarters ago. Thank you.
Yeah. Thanks. I'll let Mike talk about it. First, I'll just give you some context. I know a quarter ago, we talked about reaching an agreement with DISH as a path forward that's a real win-win for everybody, and that continues to be under review by the Department of Justice. I will say we've gone forward with DISH in a very productive way, and they have with us, really finding a path forward, and that's been nice to see for their customers and for all of our businesses. Obviously we have a large and diverse wholesale base, and maybe I'll let Mike Katz tell you about what's happening.
Yeah. Thanks, Mike. As Mike said, you know, we reached an agreement with DISH. We're waiting for the approval from DOJ, but both companies are operating as if the deal's in place, and that partnership has been going really well for us. A couple of things that we talked about last quarter that you've seen come to fruition this quarter. One is we reached a wind down agreement with TracFone, and you're seeing that roll through our numbers. We also reached extension agreements with Google, which is a large exclusive scaled MVNO that's in our portfolio, and a new MVNO agreement with Altice. We're seeing new at...
New and expanded MVNO relationships in our portfolio, and we're seeing a lot of interest and a lot of growth from the existing companies in the portfolio taking advantage of the network capacity and the network capabilities. It's wholesale has been a really strong portfolio for us.
Cool.
Thanks, Phil.
Thanks, guys.
Yeah.
All right, next question will come from the line of Michael Rollins with Citi.
Thanks, good morning. Hi. I guess first on the fixed wireless broadband side, can you provide an update on the experience that customers are getting in terms of download, upload, reliability, and, you know, what you may be seeing in terms of the early retention and satisfaction levels? Then secondly, with the financial guidance up for the year, what are the circumstances under which T-Mobile could consider beginning share repurchases during 2022?
Great. I'll start on the first one and maybe ask Neville to pile in. We're really delighted with what we're seeing here. You know, I think this product has been a fantastic showcase of what the leading 5G network can really do. You know, we're now operating at scale with 1 million customers. Net Promoter Scores have risen again quarter-over-quarter, which is terrific to see. Now three times the Net Promoter Scores of a cable company. Our download speeds meet the nationwide medians of cable companies. You know, that's something most people wouldn't really appreciate. Our average usage is 300 GB-400 GB per month, and yet we're able to serve that with rising Net Promoter Scores. We have a tail, 10%-ish or so that are using a Terabyte per month.
These are normative figures that you would see in an industry with a product that's really driving satisfaction. Maybe, Neville, you can talk about what's behind it and add any color.
Yeah. I mean, you know, they're great stats, right? When you look at how we're performing and competing, you know, in this broadband space. I think everybody said, you know, what happens with 5G? Well, look at what we're doing, you know, with this in-home broadband experience. 1 million customers now, our first million. It's coming from just the powerhouse network we have. I like to say we're just getting started on this 5G story. We're adding a lot of coverage. We're adding a lot of spectrum. The sheer horsepower that we can provide off this 5G network allows us to support this great and increasing and improving experience. We're super proud about the performance we have. You know, customers are really enjoying this product.
To be honest, I'll say it again, we are just getting started in this space. We have an incredible 5G network with a lot of new spectrum, you know, to come in and be dedicated on this 5G capability, and the performance and capabilities are gonna continue to expand and improve.
Mike, I think you know our basic game plan here. You know, what's fascinating about this business is we are able to offer it nationwide, now across 40 million homes, and compete in a relatively even basis in all parts of this country because our go-to-market plan is based on an excess capacity model. We aren't dedicating large sums of capital to this business. Instead, our algorithms look at normal mobile usage that's rapidly growing because of the strength of our 5G network, and we expect will continue to rapidly grow. We also expect we will continue to take share. We model all that forward and find the pockets where even all those extra customers and all their extra mobile usage won't soak up the capacity of this remarkable network. That's where we approve applicants for 5G Home Internet.
That's really interesting because you have that full capacity. It's just the nature of a mobile network. You know, our spectrum, coverage is relatively consistent, and therefore our capacity can be relatively consistent, but mobile usage isn't. Mobile usage is in some places and not others. You have to be everywhere to be competitive. Once you're there, you might as well light up all your spectrum. That's really the nature of this, and it allows us to have the economics to be able to go to market with a competitive offer for large swaths of the population and price it attractively and still make a return. Okay, you had a second question about, buybacks. I have lost the office pool. Came in the third question of this, I think. Peter, please tell us what's the latest there.
Yeah. Absolutely. You know, Mike, you know, as you said, the momentum of the business, you know, gives us a lot of confidence in that opportunity. To 2025, both the free cash flow generation and the potential for returns. With regards to, you know, timing or starting or opportunity sets, there's really no update from what we shared with you last time that we have to share at this point.
Thanks.
Thanks. You bet, Mike. Operator?
Yes, sir. Next, we'll go to Jonathan Chaplin with New Street. John?
Thanks, guys. I'm gonna sneak in a cheeky three, if I may. On fixed wireless broadband, just to follow up on Mike's question, I'm wondering if you can give us some context on where the adds are coming from and how much of a pull-through you're seeing for fixed wireless broadband customers who weren't previously T-Mobile customers then taking mobile from you. You gave us some great color on how market shares are progressing in smaller markets and rural. Could you give us an update on what's going on with market share in business and how you guys are tracking towards your objectives there? Finally, you mentioned monetizing the wireline network. Does that mean selling it, or you'll just have excess capacity on the wireline network that you'll then be able to fill up with new wholesale deals? Thanks.
Are you sure you don't wanna ask about top 100 or Sprint integration? Because that would cover all the. Okay, great, Jonathan. Well, let's try to hit those in rapid fire. First on fixed wireless, maybe Mike, you can give us a little color around where the customers are coming from, and then Jon, get ready to tell us about small markets and rural areas and what's going on there.
Yes. Yeah. Thanks, Jonathan. You know, as Mike said a second ago, because we're deployed nationally with fixed wireless, really the customers are coming from everywhere. You're seeing customers in top 100 where we are now providing a competitive choice to cable. You're seeing them in smaller markets, where oftentimes we're the only high-speed wireless alternative in those communities. You're seeing good growth in business. So it's really across the board. Our growth is following the network expansion that Neville just talked about. So as the network expands and we have more capability, we have more sectors with capacity, we'll continue to see growth. All of that combined puts us on a really good trajectory to the 7 million-8 million customers we talked about in 2025. I think we're on a good pacing to meet that objective.
Great. Jon, Callie, you'll get ready. Also, not only is Jonathan asking about it, but also Roger Entner is asking again about business, what's going on with market share, what kinds of customers are we winning. John, smaller markets and rural areas.
You bet. Just to remind everybody, smaller markets and rural areas, everything outside of our top 100 markets, approximately 40% of the U.S. marketplace. We started this journey back in 2020 at 13% market share, and we finished, you know, at the end of 2021 at 15% market share. In very short order, 2 share percentage points in smaller markets and rural areas. What you've seen in Q1 is, you know, a plan that's unfolding exactly like we expected, which is, you know, 40% up on the new accounts that we've established on a year-over-year basis in smaller markets and rural areas.
I'm feeling really good about that, the network expansion, the distribution expansion, bringing that winning formula that we're famous for in the smaller markets and rural areas. We still have a lot of opportunity. When you think about, you know, what Neville and his team have done from a 5G coverage perspective, I mean, it's just amazing that our 5G coverage geographical footprint in smaller markets and rural areas is more than the combination of AT&T and Verizon. You know, we're 30% larger geographically than AT&T, four times larger geographically than Verizon. We're feeling really good about what we're doing there. People need choice in these areas. Of course, when you think about it, I've said this a couple of times, it really is, in so many of these places, it's a trip back to the 1990s with just a couple of choices.
When you bring real competition in these spaces, you know, customers are choosing us at rates that, you know, that we've expected and we're seeing today.
Perfect. What's going on in business?
All right. Well, listen, we gave ourselves a pretty bold aspiration to be at 20% market share in 2025. I'll tell you in win share rates today, we're already on track. There's still room to run. You know, we've got strong momentum in the financial sector. We're expanding the number of large multinational banks relying on T-Mobile for security, for compliance for their hybrid workforce. Our network performance is a catalyst for over 30 first responder agencies to join T-Mobile in Q1. As Mike mentioned earlier, we launched our first 5G connected cars in the United States, with Magenta Drive for BMW. We also launched T-IoT in partnership with DT, which is a disruptive solution that allows enterprises to access seamless global connectivity.
Customers like BIOTRONIK, a leading global medical device company that uses T-IoT to monitor their patients all around the world. This was the ninth consecutive quarter of growth of over 200,000 connections in the public sector. One of our new customers is the U.S. Department of Treasury. We're seeing a lot of growth, a really good traction. We've got a lot of work to do. We've got runway ahead of us. We're leveraging our 5G network advantage, enabled already to have active deployments in over 20 trials in advanced network services. We're very excited about the growth potential that we see there above the plan that we've already stated that we would deliver.
You know, Jonathan, one of the things, reasons I made my joke at the beginning is you were asking about all of our growth trajectories. Before we ask Peter to wrap up on wireline, I just wanna remind everybody that what you just heard from the team is that we are absolutely on track with the bold aspirations that we shared now more than a year ago with you as we laid out our multi-year plan on this business. You know, what's interesting about us that makes us so different as a growth bet is that we have a rationally articulated growth strategy based on proven areas of under-penetration where we know we have opportunity and where we are making down payments and are very much on track. That's what investors should be asking us about.
I just wanna make sure everybody is reminded that we have major under-penetrated opportunities in smaller markets and rural areas. 40% of this country where we've already grown from 13% - 15% share, and we're tracking beautifully. We have major under-penetrated segments in business, a huge part of this marketplace, and probably growing in the wake of the pandemic, where we're very under-penetrated and where Callie just reminded us our present performance would get us to those multi-year aspirations. We articulated a huge opportunity in high-speed internet, and now two quarters in a row have showed you that we're the nation's fastest-growing broadband provider.
Our top 100 markets where we lead the industry are also a big opportunity, and you're gonna hear us talking more and more about the growth trajectory that we see with prime consumers and quality seekers in the top 100 markets. Despite our leadership, there are tens of millions of people in the top 100 markets who've never given T-Mobile a serious look because they want the best network. Now that we offer that, there's a huge opportunity for us to unlock there, and you'll be hearing more about that. Then finally, Sprint integration. I already told you that Sprint integration is a growth tailwind. If Sprint was churning like T-Mobile, we'd be at 900,000 phone net adds this quarter. We're making the progress that we promised you with one of the biggest sequential churn reductions this industry's ever seen.
Our best one in seven years, a whopping 17 basis points quarter-over-quarter, all on the strength of executing like we said we would on a major growth trajectory. That's one thing I wanted to make sure to remind people about. Finally, the question was about wireline. What's going on there? What are the opportunities that we see? What were you really talking about?
Yeah. Exactly, Jonathan. Yeah, as we see the wind down of the wireless traffic when we shut down the LTE network, that does create capacity on the wireline side. Of course, from a customer perspective, we'll look at what's the right suite of product and services, particularly in the 5G era, to serve all their needs. With the traffic going away, it does create some opportunity for monetization. We'll rationalize things like buildings, we'll rationalize routes. There's other things that have become, you know, quite valuable now in the form of, for example, IPv4 addresses that with the wireless traffic going away are potentially monetizable for us. We'll look at the right suite of, you know, products and services and monetization opportunities to create the most shareholder value as you would expect of us.
Okay, terrific. Before we go back.
Thanks, guys.
...to the phones, obviously we've got questions coming in on Twitter. We usually get interesting ones from Bill Ho. I see one here, Neville, about network. Looks like we're up again in 5G reach up to 315 million people. Where is that really going? Where are we on Ultra Capacity 5G? Can you forecast for us what to expect there? Because that's the real game.
Yeah. Love the question, Bill. It's, you know, 315 million on our 5G footprint today. I mean, say the headline again, 95% of all Americans are covered with T-Mobile's 5G service, more coverage than AT&T and Verizon combined. That's something to sink in. I love your question. It's about, you know, where do we go from there? I almost wanna say we gotta give the competition a chance, you know? We're so far in front, you're asking what happens at the end of 2023 and beyond. We will continue, you know, to expand and improve the quality of this network. We've said 300 million people from the 225 today will be covered with Ultra Capacity 5G. That's our end of 2023 target.
That's way over and above anything that AT&T and Verizon have stated around their ambitions on mid-band rollout. I think the outer edge there is 250 million. We're gonna be providing way more coverage. The other piece, Bill, is, you know, a lot more spectrum. Today, we have more dedicated 5G spectrum than AT&T and Verizon combined in play. Really, we have just started on that rollout of, you know, mid-band and even low-band 5G spectrum. Over the next couple of years, a lot more spectrum coming. The last part of your question was about what's happening with speeds. Are we hitting kind of the 300 Mbps-400 Mbps speeds that we planned and anticipated? Yes, we are on that mid-band footprint. That mid-band footprint is gonna get bigger and stronger.
The lanes are getting wider and faster. We're hitting more and more parts of the country, many of those opportunities that Mike and Jon just outlined, where we're bringing a massive multi-lane 5G freeway to town. This is, you know, gonna be an incredibly exciting journey over the next couple of years. Of course, we won't stop there. We'll continue to improve and enhance the network. I don't have any stats to give you above 300 million yet on Ultra Capacity.
No, it's very interesting what's happening here. You've heard us say before that we see that we're two years ahead in the 5G race now, and two years from now we'll be two years ahead in the 5G race. That's not a quip. That's not a competitive quip. That's actually an aspiration that we take very seriously. You know, you just heard Neville say that by the end of this year, we'll reach 260 million people with Ultra Capacity. That's an aspiration that Verizon has by the end of 2024, except only 250. By the end of next year, we'll be at 300.
What's interesting is our goal is that in many places, it's not just to have 300 million people deployed, but in many places to have fully 200 MHz of 5G dedicated spectrum. That's remarkable in terms of what we can do to change customers' experiences on smartphones, to serve enterprises, government customers, and of course, broadband and other new applications. You know, that's our aspiration. We take it very seriously, and one of the things you should judge us on is have we been true over and over and over again to the things that we said we would go do? Because we've been very clear-eyed about this strategy for many years, and I think that consistency is something that people should acknowledge. Okay, let's go back to the phone.
All right, next question will come from the line of Craig Moffett with MoffettNathanson. Craig?
Hi, thank you. I'm gonna stay with this topic of rural markets for a minute. You've talked about this being 40% of the country, and I think last quarter you gave some interesting color on how you can even further segment that 40% of the country into areas where you've already introduced retail stores and presumably come in behind low-band spectrum with some mid-band filling in some of the denser areas of those otherwise non-dense markets. Could you just sort of talk about the segments within the 40%?
Sort of how much is left that is sort of truly greenfield, I guess, in the sense that you really haven't gotten there yet with a real retail presence, and where even that 15% market share that you talked about may be quite a bit lower, and then in the areas that are a little more mature within the 40, what that looks like?
Absolutely. I'll start, and then I'll ask Jon Freier to jump in, and maybe Neville as well. I'll remind you of a couple things that we've said in the past, and something I said in my prepared remarks. What we do for this 40% of the country, we call it our precision playbook. We've divided that segment of the country into 775 sub-markets, and what we do is study our relative competitiveness. It starts with the network. Is our network every place people in that local area need for us to believe that we have all the factors of success required to win market share? Now, this is observable because we are number one in many places in this country.
We know what it takes, and we take that same observable logic and we apply it now to places we were never highly competitive. What we've said in our upfront remarks is that we believe we are competitive across about 30% of those places, the pops represented by those places, and that we'll be competitive across about 50% by the end of this year. Now, I'll guide you, there are some layers of competitiveness. That's sort of our base level and above, and there are levels that we can get to above that.
We measure that number because what we see is when we have that level of competitiveness, what we call right to win, we are able to see win shares in line with our aspirations such that we know that the prize that we've promised you is within reach, and that's really important. Again, we're in those 30% of pops, where we already have a right to win, we are winning. You know, and so that gives us a lot of confidence in this strategy. We'll be at 50% by the end of this year. Maybe Jon, you can talk about what's going on as we enter each of these markets, what formula we bring to make sure that we get the win share that's required for us to grow our market share.
You bet. You know, that's what you know, what Mike just said in terms of really staying focused on this overall cocktail and, you know, proven recipe of success when you think about network readiness, distribution entry, and then really bringing this you know, differentiated, localized marketing to the markets to go and, you know, drive choice and consideration and some of those things. The other thing too that I don't think I've mentioned is that, you know, we took an opportunity last year to reorganize, you know, a huge portion of our company around smaller markets in rural areas. I've got teams all across the country that are focused on the top 100 markets and exclusively on the top 100 markets. You think about right here in New York City, L.A., Chicago, Dallas, those teams are focused on those markets.
Then also we took a big portion of our team and focused them on smaller markets in rural areas. For example, if you're in, you know, in Washington State, we got a team that's focused on, you know, Greater Seattle-Tacoma, and then another team that's focused on rural Washington State, driving the commercial success that we're looking for in those particular areas. What we've seen is that, you know, when you focus teams and give them the kinds of tools that they need to go drive the commercial success that we're looking for and all of the accountability, we're beginning to see real traction around that.
What that does too is it creates an overall, you know, kind of feedback loop and listening system within our company so that we can go and take further action where we have more network that we need to really kind of dial in in a particular area. If we need more marketing in a particular area that, man, the network's really good, but we need a little bit more investment from a marketing perspective, we get that real feedback. When you have a team that's focused on a total geography, including the top 100 markets, almost always the top 100 markets take that focus because the tonnage of the population in those areas and the, you know, the established muscle memory.
That's a big part of our formula that we are executing today that we put into place last year and something that's proven to be really successful. Like we talked about too, when you look at this accelerated build-out and what's coming thanks to Neville and his team with not only Extended Range 5G, but that Ultra Capacity 5G and the majority of the growth that's gonna be happening in terms of covered pops is gonna be in smaller markets and rural areas, that's one more big reason why we need to be organized the way that we are to drive the playbook that we've laid out for you.
A lot of times our breakthroughs come from willingness to lead things in an unconventional way, like with Team of Experts a few years ago, and John just told you about another big breakthrough management concept that we've fully implemented across the country that we think is a big part of our, I guess now not so secret sauce. That's awesome. Great. By the way, before we go back to the phones, Neville, back to you. There's a question from Tech Life Channel, Tech Life 32. What's going on with those 10,000 new sites? Because 5G coverage is great, but what about coverage? So what's happening with our promised site expansion? And while you're at it, we did say in our prepared remarks where we are on decommissioning. This is the year of decommissioning.
We expect to complete the task this year. Maybe you can give an update on how that's going too.
Yeah, sure. Thanks, Mike. Let me build on both your and Jon's comments on Ciena. I mean, back to the last call, our last earnings call, we talked about how this was the year where we were accelerating capital, and we were bringing in incremental investment into the plan in 2022. A big chunk lion's share of that is focused on, you know, expansion of our coverage and our footprint. A big part of what we're doing is making sure as John is getting ready to roll in distribution and new capabilities into, you know, these smaller markets and rural areas, we're making sure our coverage is second to none.
On top of the coverage, of course, Jon referenced this, you know, we're adding this mid-band capability so that we don't just have a great network, we have an incredibly strong network with 5G capabilities that our competition simply can't match. Just to navigate through some of the stats we talked about earlier on, in many of these smaller markets and rural areas, AT&T and Verizon have no plans whatsoever to bring mid-band capability in 5G. We're going in, putting in a very differentiated, you know, proposition and one that will stand the test of time. That share gain is getting started and moving. It's a super exciting space. We've always said 10,000 new sites is part of the plan, as we combined, you know, the sets of assets together, and we're eating into that in 2022.
You know, we're 2,000 in, and we'll be continuing to build as we move through this year and next. We're also upgrading a lot of Sprint sites that are critical to enhancing coverage and performance across the network. We've always said north of 10,000 of those. We're about a third of the way through that build. We're adding coverage in many, many dimensions, both in smaller markets but also in core market areas and inside top 100 too, where we're adding great sites for capacity and building all of those different aspects of performance. Last but not least, Mike asked about decom. This is the year where we will complete all of the decom that we said we would do as part of combining, you know, Sprint and T-Mobile together.
We announced in the release, we're about a third of the way through at the end of Q1 on the 35,000 site decom ambition. That number is accelerating, and it will accelerate heavily as we go through Q2 and Q3. We want to get the lion's share of that done earlier in the year. This isn't all gonna happen in Q4, and we're making great progress, and I'd add, as we see declining churn. You know, the work and the intense work across the entire business to manage the customer experience as we navigate and work through decom is extraordinary and going very well. We're incredibly confident about our ability to execute and complete this integration in advance of the time frames that we talked about prior.
Neville and his team are very busy. This is, as you know, the peak CapEx year in our business plan, and we have teams that are upgrading literally hundreds and hundreds of sites every single week. In a year, we're gonna simultaneously reach 260 million people with Ultra Capacity 5G while completing the shutdown of the Sprint network well and ahead of our schedule. We're very much on track, and it's fantastic to see the team's execution in every part of this country. Okay, operator, let's go back to the phone.
Certainly, sir. Next, we'll go to Brett Feldman with Goldman Sachs.
Brett?
Thanks. This is actually sort of a follow-up to what you guys were just discussing. We look at your results for the first quarter, and your cost of service, excluding merger related costs, actually downticked a bit despite the fact that you had, I think, a new tower lease in place, despite the fact that you still had the CDMA network up and running, I think, for essentially the entire quarter. As Neville just pointed out, you still have a large majority of the decommissioning in front of you, but of course you're also still investing. I guess the question really would be, how should we think about the opportunity and the pace of further improvements in that cost item throughout the remainder of the year?
Maybe at what point would we expect to see the full synergy benefit of having completed the network projects in your cost of service line item? Just a second question, the comments you made before about the excess Sprint churn and how it affected your postpaid phone net adds, it sounds like that headwind has diminished a bit from what we saw in the second half of the year. I'm wondering if that's a signal that we are indeed through the peak pressure associated with that. Just as an update on that, if you can give us some insight as to what the churn profile of that legacy Sprint cohort looks like as they continue to make the migration fully over to T-Mobile. Thank you.
Great. I'll start with the second one and then hand it to Peter on the first one. We are delighted with what we're seeing this year on Sprint customer response to everything happening on the network and service and plan front. You know, you can see it in our results. One of the things I mentioned a little while ago is that right now we're substantially complete with about 37% of the customers, bringing them what I'll call all the way across. Now the vast majority of our customers are on the T-Mobile network. Almost all their traffic is on the T-Mobile network now. We'll be moving to shut down the Sprint network this year.
We have a lot of work to do to make sure that the customers come across with T-Mobile plans, T-Mobile phone plans, no remaining leases on their line, and all of their traffic on the T-Mobile side. When those things happen, churn is the same. We have achieved that milestone now for about 37% of the Sprint base. That's much higher than it was just a few months ago. You see the result in the sequential churn improvement because as more and more people achieve that level, more and more of them churn just like T-Mobile and churn less. That's what unfolded over the last quarter. That gives us a lot of confidence in our plan. I wanna make sure that people don't connect it, though, to something happening just two months from now.
I mean, when we shut down the Sprint network, it's not just the network traffic. The network traffic's already on T-Mobile. It's the whole thing, getting them migrated to the right plan, the right service structure, and importantly, getting them on a T-Mobile phone payment plan and making sure there's no more leases because those are sources of dissatisfaction. That's where we're at 37%. It'll take us some time to stepwise move through the base. What we know is that when we do, they love T-Mobile on the other end, and they churn like the lowest churning brand over the last two years. That's fantastic. Then specifically to your first question, we'll turn to Peter on the customer churn.
Yeah, Brett, absolutely. You are seeing, you know, great scale, just as we promised it would unfold on cost of services. You know, as you think about this year and the shaping, of course, as you mentioned in Q2, you'll continue to have rapid investment as Neville and team continue to build these new sites, you know, rebuild Sprint sites, while we'll continue to still have Sprint LTE costs. As I think about the year shaping, it's very much in line with the synergy commentary that I gave, that as we go through the rapid decommissioning and accelerated decommissioning and get through all of that by the end of the year, you'll see those benefits come out in cost of services.
You know, in totality, of course, we're looking at 2024 to achieve the full $7.5 billion of run rate savings. That's how I think about the shaping for the balance of the year.
It's nice to see things unfolding the way we predicted. We're very much on track for the $7.5 billion. We increased the in-year synergy attainment with this guidance, and of course, that results in an increase in cash flows to 30% year-over-year in the present guidance. Terrific to see that happening. Hey, listen, we promised you a one-hour call, and so, with apologies to those still in the queue, many of whom I'm really sorry we didn't get to, 'cause we love you, but, we'll take the last question, operator.
Certainly. We'll go next to Simon Flannery with Morgan Stanley.
Great. Thanks for fitting me in. Great to hear the updated guidance on the net adds. If you look at the first quarter, it looks like the industry is probably gonna do close to 2 million phone adds, and there's been this concern about a deceleration in the industry growth. It'd be great to get some perspective about what you're seeing and how you feel confident about not just your growth, but also that the industry can sustain these sort of you know 8-9 million a year add numbers, that's sort of implied by what we've seen from the others so far. Then just Neville, anything to comment on supply chain availability of tower crews, et cetera, given again some of the macro constraints we're seeing?
Let me start with Neville on supply chain, and then I'll wrap things up with an answer to your question, Simon.
Yeah. I'll be very quick, Simon. I mean, we're in good shape and, you know, based on, you know, the arrangements that we put in place with our OEMs and our tower crews. Of course, we have the advantage, you know, we've been at this for some time now, whereas our competition is really just trying to get started, especially in AT&T's case. We're strong. Obviously, we are not sitting on our hands, and we are very, very closely managing, you know, supply chain. Our position does not come from, you know, inaction and just letting it happen. We're very engaged with all of our suppliers across the U.S. and both internationally. Right now, we're in good shape, and you can see in terms of the performance and growth on the network, and the investments we're making.
Simon, I'm glad you asked that because your question goes in my mind, it goes right to the heart of what a lot of people wanna know about this sector right now. I would characterize it really in terms of two important questions people have. One, is there room for everybody? Can this growth continue? What's gonna go on when the growth slows down? If it slows down, will it get unhealthily competitive? Those are the big questions I think on people's minds. I gotta tell you, I'm not concerned about those questions. As I've said in the past, first of all, I think what we're seeing is some of that is happening in the dynamic right now out there.
In the very timeframe when people are asking these questions, they're asking, "Hey, how are you gonna navigate if things slow down?" We delivered 1.3 million postpaid net adds, the best in eight years, more than AT&T and Verizon combined. In the very timeframe when people are saying, "What about? Are things slowing down? How are you guys gonna do if things slow down?" I love that you're asking that because it reminds everyone listening that this is a business with major underpenetrated growth opportunities that we are proving we know how to execute against. That's why we reliably bring the performance quarter after quarter. To the second question people have, which is, isn't it gonna get crazy out there if there isn't room for everybody?
Which is, I don't know, but I can tell you that the amount of competitiveness that we bring is consistent over time. We are the competition. We like it competitive. It's been relatively consistently competitive through our actions for years now. Customers and businesses are the beneficiaries. Right now, the cost per unit in this industry is lower for consumers and businesses than it's ever been. In a time when every other category has rising prices, we're driving ARPU improvements without price improvements. We're bringing a level of competitiveness to this industry that's so exciting for consumers and businesses while delivering on financial performance that we promised you and then some. People have these two questions. You know, is there room for everybody? I don't know. That's not. I'm not burdened with that.
I can tell you that this quarter, it looks like there is. Cable's about to report, I think they had a healthy quarter. We're gonna see nice numbers there. Our telemetry has usually been pretty good at predicting what to see there. But we delivered an eight-year Q1 all-time almost high. That shows you that our growth strategy has integrity, and it's reliable, safe, quarter after quarter growth that comes in just like we promised you it would. It comes in with a healthy industry and a dynamic where T-Mobile can achieve its cash flow aspirations. Look, we like it. We look at the industry. We know we play an important role as stewards of a healthy industry, and we think it's a healthy industry.
Whether or not it's a healthy industry, it's going to be an industry that's healthy for T-Mobile. You guys, I think that's all the time that we have.
Thank you.
We really appreciate you. Thanks for coming quarter after quarter with your great discussions, and we look forward to engaging with you more. Appreciate you.
Ladies and gentlemen, this concludes the T-Mobile first quarter earnings call. Thank you for your participation. You may now disconnect and have a pleasant day.