Good afternoon. Welcome to the T-Mobile third quarter 2020 earnings call. Following opening remarks, the earnings call will be open for questions via the conference line by pressing the star followed by one, and via Twitter by sending a tweet to @T-MobileIR or @MikeSievert using hashtag TMUS. I would now like to turn the conference over to Mr. Jud Henry, Senior Vice President and Head of Investor Relations for T-Mobile US. Please go ahead, sir.
Thanks for joining us for T-Mobile's third quarter 2020 earnings call. With me today are Mike Sievert, our President and CEO, Neville Ray, our President of Technology, Matt Staneff, our Chief Marketing Officer, and of course, Peter Osvaldik, our CFO, as well as other members of the senior leadership team. During this call, we'll make forward-looking statements that may include projections and statements about our future financial and operating results, our plans, the benefits we expect to receive from our merger with Sprint, our business operations in light of COVID-19, and other statements that are not historical facts. Such statements are based upon the current beliefs and expectations of our management and are subject to significant risks and uncertainties outside of our control that could cause actual results to differ materially, including the risk factors set forth in our filings with the SEC.
Reconciliations between GAAP and the non-GAAP results we discuss on this call can be found on the quarterly results section of the investor relations webpage. I also want to remind everyone that the results prior to the second quarter of 2020 in our earnings materials represent the historical results of standalone T-Mobile prior to our merger. I would also like to note that we are currently in a quiet period for Auction 107, and will therefore be very limited in any comments that we can make related to that. With that, let me turn the call over to Mike.
Thanks, Jud. Great job. Hi, everybody. For obvious reasons, hopefully you can tell by now we are so excited to share our Q3 results with you today. Today's report shows that T-Mobile's momentum has continued to accelerate quarter after quarter as we profitably take share and outpace the competition. We surprised the skeptics and the optimists yet again with strong results across the board and increased our financial guidance across every metric for the balance of the year. I'm proud to say that this quarter, we delivered the biggest subscriber growth in our history. In our history, with over 2 million total net additions. This is our 23rd consecutive quarter leading the industry, and this quarter, we delivered more than AT&T and Verizon combined. We've now surpassed 100 million total customers, and we're pulling further ahead of AT&T as the nation's number two wireless provider.
We did all of that and delivered the strongest financials in our history. ARPU and ARPA went up from last quarter. Churn went down with the best year-over-year churn performance in our industry for post-paid phones when you look at estimated pro forma combined from last year. Our $7 billion of Adjusted EBITDA beat expectations, and by a lot. We delivered over $14 billion in service revenue, also beating estimates handily. Importantly, we also accelerated CapEx spending as Neville and team are running at full speed ahead on our synergy-driven network build. Even with all of this outsized growth and accelerated network investment, we're actually increasing guidance today on operating cash flow and free cash flow for the balance of the year. Big steps forward in growth and profitability at the same time.
All that is possible because these results begin to reflect the benefits of operating in a synergy-backed model, allowing us to pursue both simultaneously versus the age-old trade-off of going after growth versus preserving margins in a given period. Our operating momentum didn't just deliver growth and profitability. It delivered amazing progress on our network. I will share more with you in a moment about all that, but the country has never seen anything like this network build, which is tracking well ahead of schedule and is clearly beginning to differentiate T-Mobile as the bona fide network leader of the 5G era. I'm just so proud of the team for being able to execute at such an incredible level in a highly competitive marketplace, while simultaneously driving integration faster and better than expected to capture our merger synergies and deliver value for both shareholders and customers.
We're working hard to go big and go fast. We expect to realize over $1.2 billion of synergies in 2020, way ahead of our plan. We're only a few months in. Breaking it down, we expect to achieve more than $600 million in network synergies, primarily from avoided site builds and early decommissioning. At the same time, we expect to realize about $500 million from streamlined marketing efforts under one flagship brand and with expedited retail rationalization. We're now done with the initial process to evolve our organizational structure to become one team that's organized to deliver results for the business, which is expected to enable about $100 million of back-office synergies this year alone. Last quarter, I told you I was even more confident in our synergy plans than I was before the merger. That continues to hold true.
These early results in 2020 demonstrate our focus on lightning-fast execution. I'd also like to announce we plan to host an Analyst Day in the first quarter, shortly after we report our year-end results. We're going to share with you more details on synergies and our outlook for the business in the next few years. Just to leave you with a little bit of a teaser, we expect synergies in 2021, including cost avoidance synergies, to be more than double what they were in 2020. Stay tuned for more. Coming back to our strong customer results for a minute, I also want to add some important context to what we delivered. First, the industry continued to feel the impact of COVID-19 in Q3 with a much slower switching environment than a year ago.
As a share taker, that is a clear headwind to growth, and yet we still led the industry in postpaid gross adds for phones and net adds. This is particularly exciting when you consider that we also essentially retired the Sprint brand for new customers at the beginning of August, which immediately shut off a certain flow of gross adds. Our Q3 results reinforce this team's execution and the growing strength of the T-Mobile brand to capture what we did in the market during what I would describe as a transition quarter. We continued to see very strong growth in postpaid other devices, including continued traction in T-Mobile for Business this quarter. This reflects how we were the most responsive carrier to the needs of school districts nationwide as they've increased availability of digital learning solutions due to the greater demand for remote learning this fall.
We also saw particularly strong growth in enterprise and government, recognition of our amazing customer service just continued to roll in. For four years in a row now, businesses of all sizes have ranked the Un-carrier number one in wireless satisfaction in the annual J.D. Power U.S. Business Wireless Satisfaction Study. We think we have about an eight or nine share in this market among enterprises, large enterprises, and governments, that's a lot of share taking potential. It's going well. Like the saying goes, we're just getting started. Next, I want to touch on our investments to expand our 5G Network Leadership. As you know, we are miles ahead of the competition at the dawn of the 5G era, we're well-positioned to stay ahead. There are really two things that matter when it comes to unlocking the potential of 5G.
I'll tell you now, T-Mobile is far and away the clear leader on both. The first one is coverage. Having reliable 5G service where you live, work, and play. Coverage is king. We have America's largest 5G network that covers 270 million people across 1.4 million sq mi. Did you know we provide more geographic coverage right now than AT&T and Verizon combined on 5G? To be more precise, our 5G coverage is double AT&T and 3.5 times Verizon. They claim to be nationwide, but they really only cover a fraction of the geography that T-Mobile does. Verizon showed up late to the party by using dynamic spectrum sharing to avoid being the only carrier without, "nationwide 5G coverage" when the iPhone 12 launched.
Because they're sharing spectrum between LTE and 5G, their 5G median speeds and availability overall are the lowest of the big three and not much better than LTE. While our 5G speeds on low-band Extended Range 5G are twice as fast as LTE, thanks to our dedicated 600 MHz spectrum. The second element that really matters is the high capacity, high speed capabilities enabled by bigger channels of spectrum found in mid-band and high-band. This ultra-high capacity 5G is where exciting things can happen, and that's why our 2.5 GHz mid-band spectrum is the real Goldilocks band for 5G because it has both massive capacity and it has reach measured in miles from our towers, not meters like the other guide. We now have 2.5 GHz deployed in over 400 cities and towns covering over 30 million Americans.
We're targeting more than 1,000 cities and towns covering 100 million people with our mid-band high capacity 5G coverage by year-end. That's just two months away. Plans to have nationwide 5G on 2.5 GHz by the end of next year. This high capacity 5G is delivering average download speeds of around 300 megabits per second and gigabit peak speeds, and that will continue to grow. For all the crowing that Verizon's done around their high capacity solution, Ultra Wideband, one analyst recently estimated that it only covers an estimated 2 million people. This aligns with the recent Ookla report, which shows that Verizon customers only connected to the Ultra Wideband 5G less than 1% of the time. Said simply, our fast 5G reaches 15 times more people than Verizon's today and could reach 50 times more people by the end of this year.
Our 5G network is well ahead of the competition, and it just keeps getting better. Lastly, as you know, we're expanding our Un-carrier strategy to leverage our leading 5G network and brand and scale to capture new market opportunities. We're doing it without losing sight of our core focus. We are continuing to expand our home internet pilot, delivering broadband service at better prices to households across the U.S. with a special focus on small towns and rural America. We just expanded our pilot to parts of 450 cities and towns that were somewhat abandoned by AT&T, and we continue to lay the groundwork for our wider launch of 5G wireless broadband service for homes and businesses very soon.
Lastly, we had some exciting and long-awaited news with the nationwide launch of TVision. We are all about solving pain points and serving customers, and this latest Un-carrier move showcases that yet again. While there are just so many pain points in the TV arena, customers are so tired of being forced into contracts with exploding bundles and massive unadvertised fees and huge overpriced packages just to get live news and sports. We're providing customers with the content that they want at an incredible value, which highlights the benefits of being with T-Mobile in the first place. This is all about driving our wireless business, and it serves as an important enabler for our emerging home internet business that I just talked about, as satisfied customers rely on T-Mobile more and more for their connectivity services. What should your main takeaways be?
Just make sure we can do a mute check. What should your main takeaways be from all this, you guys? This was a stellar quarter, really buttressing the thesis that so many investors have about T-Mobile. We showed we can deliver incredible growth. In fact, the highest subscriber growth in our history, while simultaneously beating expectations on service revenue, EBITDA, and EPS, and increasing guidance across the board, including for cash growth. Simultaneous growth and profitability, fueled by the rapid and faster than expected unlocking of synergies, a gift which we'll keep giving for years to come. Far from being distracted by the merger, we're already putting the results of our integration to work as a source of strength.
We did it all while pulling away from the pack on what really matters, network and the customer experience, setting the stage for T-Mobile growth leadership in this market for the duration of the 5G era. Only one company will be positioned to provide the best network and the best value in the 5G era, and that's T-Mobile. The benefits of all of that to our stakeholders is just an exciting story that's rapidly unfolding. Okay. Now I'm going to ask Peter Osvaldik to take us through the financials and our guidance. Peter, take it away.
Thanks, Mike. As you can clearly see from our results, we delivered a quarter with record-setting customer growth while simultaneously posting strong financial results. This profitable growth sets us up for an even stronger second half than we originally expected. As Mike mentioned, we're raising guidance across the board as we continue to execute on our proven playbook of delivering growth and profitability. All right. Let's go ahead and jump right into the financial details for the quarter. Total service revenue grew to $14.1 billion on continued growth in postpaid and an increase in wholesale revenues as a result of the MVNO agreement with Dish following the sale of Sprint prepaid customers on July 1st. Recall that the revenue attributable to Sprint prepaid customers was reflected in discontinued operations in our Q2 results, and therefore, you see a sequential increase in reported wholesale service revenue in Q3.
Cost of services of $3.3 billion increased sequentially, driven by higher site costs due to the volume of upgrades we have completed, as well as higher merger-related costs, partially offset by additional synergies captured. Looking into Q4, we expect a full quarter impact of increased non-cash lease expense from a tower agreement signed in September, which will impact cost of services by approximately $150 million sequentially. Again, this is non-cash and is partially offset by continued synergy realization. SG&A expenses of $4.9 billion were down sequentially, primarily due to lower merger-related costs, as much of those costs were severance and transaction-related in Q2. Additionally, we also had lower bad debt and sales expenses, along with additional synergies captured in Q3. We expect seasonally higher sales costs in the fourth quarter related to the iPhone launch and holiday promotional environment.
Q3 net income of $1.3 billion on diluted earnings per share of $1 were impacted by $208 million and $0.17 of merger-related costs, respectively. Adjusted EBITDA amounted to $7.1 billion, which increased sequentially, primarily due to higher postpaid service and equipment revenues, partially offset by higher cost of equipment sales and cost of services. Net cash provided by operating activities totaled $2.8 billion, which includes $379 million for merger-related costs. Cash purchases of property and equipment, including capitalized interest of $108 million, amounted to $3.2 billion as we accelerated the build-out of our nationwide 5G network and ramped network integration activities. Free cash flow was $352 million, already achieving the low end of our second half guidance, even with higher capital spending. Postpaid ARPA, or average revenue per account, amounted to $133.03, and postpaid phone ARPU was $48.55.
The sequential increase in postpaid phone ARPU was primarily driven by higher premium service revenues. We expect Q4 to trend closer to Q2 levels with promotional activities. I have to mention the ongoing work done to significantly improve our capital structure and strengthen our balance sheet. Last month, we issued nearly $9 billion of secured notes with an average rate of 2.99% and an average tenor of 23.4 years. Collectively, since the merger closed, we have more than doubled the average maturity of our debt portfolio from four point three to nine point two years and lowered the average cost of debt from approximately 5.7% to approximately 5.1%. Excluding the non-cash amortization of swaps. Okay, let me come to our guidance, which we are raising across the board, as both growth and profitability were much stronger than originally anticipated.
We wanted to provide this guidance and prioritize transparency even during these uncertain times. While ranges for Q4 can be inferred, we are updating our guidance in the context of our previously provided second half 2020 outlook. We had originally guided to 1.7 to 1.9 million postpaid net adds in the second half of 2020. Well, we checked that off the list in Q3 alone. In a Q4 exclusive, we're providing postpaid phone guidance. We'll look to continue to lead the industry in postpaid phone growth and expect postpaid phone net customer additions between 600,000 and 700,000 in the fourth quarter. For Q4, we expect a more balanced mix of postpaid phone and postpaid other net additions relative to the extended educational opportunities that we saw in Q3.
Adjusted EBITDA is now expected to be in the range of $13.6 billion-$13.7 billion for the back half of 2020, up $1 billion original second half guys, and includes leasing revenues of $2.5 billion-$2.6 billion. The implied Q4 guide reflects our expectations for seasonally higher costs related to the iPhone launch and holiday promotional environment, as well as the non-cash straight line lease expense impact from our recent tower agreement. Cash purchases of property and equipment, including capitalized interest, are expected to be between $6.7 billion and $6.9 billion, at the high end of our prior guidance, driven by strong momentum on our network deployments. For the second half of 2020, merger-related costs, not included in Adjusted EBITDA, are unchanged from our prior guidance and expected to be $800 million-$1 billion before taxes.
You'll notice that this implies an increase from Q3 levels as we continue increasing momentum across operational integration activities. Net cash provided by operating activities, including payments for merger-related costs, is expected to be in the range of $5.9 billion-$6.1 billion, up from our original guidance of $5.3 billion-$5.7 billion. Free cash flow, including payments for merger-related costs, is now expected to be in the range of $700 million-$900 million, also increasing from our original guidance of $300 million-$500 million. Our effective tax rate for the second half of 2020 is now expected to be in the range of 20%-23%. This is a lower rate than our previous guidance, primarily due to higher pre-tax book income.
As Mike mentioned, we are looking forward to an Analyst Day in Q1 following year-end results to provide updated color around synergies and long-term guidance, as well as a strategic overview of the business. We know this is an update you've all been waiting for, and our entire team is excited to share with you all that we have going on. Now let's get to your questions. You can ask your questions via phone or via Twitter. We will start with a question on the phone. Operator, first question please.
Thank you. If you would like to ask phone questions, please press star one on your touchtone telephone. If you're joining us today using a speakerphone, please make sure your mute function is turned off to allow your signal to reach our equipment. Again, that is star one if you would like to ask phone questions. Our first question will come from Jonathan Chaplin with New Street.
Thanks, guys. Just a quick question on your-
Hey, Jonathan. You just jumped in there with a question after that operator said that four times. I was just going to thank everybody and end the call.
My question is about your 5G go-to-market strategy. I think you guys have a phenomenal advantage with 2.5 GHz, as you articulated, and I think everybody on the call understands that advantage. I'm wondering if the consumer market understands the advantage that you have and how you drive that message into the market as we sort of enter the 5G era post the launch of the iPhone.
Yeah. They don't, and that's a real tailwind for investors, because perception, by definition, lags reality. To me, that's a big, exciting part of the story. We've done such a great job over the past seven, eight years reinforcing with innovative breakthrough Un-carrier moves our value proposition. To your point, we haven't trained those same engines to the same extent on our network story. Now we have a network story that is just phenomenal, and it's about to get a lot better. I talked about, right now, we've got 30 million people with our highest capacity, highest speed 5G, 270 million overall with 5G. That's going. That 30 million is going to 100. At the same time, the other guys are nearly standing still on their highest capacity 5G.
It's just going to be such a stark reality that consumers are finally going to have to pay attention because millions of people are going to have one of these iPhone 12s, and with T-Mobile, they're going to actually find high capacity 5G and get hundreds of megabits per second, and their friends are going to be jealous. Not only that, they're going to be seeing our story unfold on TV. As you know, synergies mean a cut in advertising and marketing, but that's versus pro forma combined. Right now, our CMO, Matt Staneff, is investing more in the T-Mobile brand than ever before in our history, even net of those synergies.
Those network equities, while it's mostly a tailwind for investors, mostly an opportunity for improvement, we're confident in our ability to market around here. By the way, there's already some progress. Matt, do you want to talk about how the brand's doing?
Yeah, the brand, that's a great question, by the way. I love the fact that we're asking about how we're going to get credit for the network we have. It's such an amazing place to be. It's been a number of years since we've been so set up for success in the marketplace. I just want to remind you as well, sequencing is important. We're just coming off our quarter where we folded two brands into one in the postpaid market and delivered these great results. We've been hard at work at getting that right. The other thing I'll remind you was, in the early days of 5G messaging, we weren't out there bragging about something that didn't exist, right? We've been going now for a year with our nationwide 5G with extended coverage. Neville is building a phenomenal network. It's coming. It's coming very soon.
As Mike said, we are set up more than we ever have been to really communicate the message clearly in the marketplace, both the network we have, as well as the incredible prices and value customers get from us. We've seen great success. Early indicators are showing good progress, very good progress in network equities, consideration. All the leading indicators you want to see are already moving, and we haven't even gotten started yet telling the story I know you all are waiting for us to tell. I won't surprise everybody, but I'll remind you as well, we have a long legacy and history of disrupting the marketplace, being innovative with our marketing, and it's coming, so stay tuned.
Great. Thanks, guys.
Cool, Jonathan. Great to hear from you. Operator, why don't we go back to the phone for the next question?
Certainly. Our next question will come from Phil Cusick with JP Morgan.
Hey. Thanks, Mike. I thought I maybe missed my cue there for a minute. Thanks for the guide, which says a lot about your view of competition in the fourth quarter. Talk more about how you see the market following some more aggressive promotions this year than last. Do you worry about the rationality of the industry from here? Can you talk about churn as well in the Sprint customer base? What has that done versus the T-Mobile base over the last few months, and how are you doing with nailing those customers down? Thank you.
You bet. It's great to hear from you, Phil. Yeah. First of all, if you look, and I'll ask Matt to pile in on this, if you look at the promotions in the industry, actually to us, they look a lot like last year's. There's obviously some changes around the margins. The phones underlying are a little bit more expensive from Apple. Generally speaking, we see a promotional environment a lot like last year's. It feels really intense, but that's because it's the fourth quarter, and it's because there's a big iPhone here. Generally speaking, I don't see a trend line there that's at all concerning. As it relates to churn, now there's a trend line I love to talk about. We believe we have the best year-over-year churn performance in the industry by far.
When you look at pro forma combined, remember, this is a blended 0.9 postpaid phone churn that we delivered. Last year, we had 0.9 without Sprint. Sprint was churning at about two. We've blended it all together and delivered that kind of performance. It shows you one thing. Sprint customers are starting to benefit very significantly from this combination. Of course, on the T-Mobile side, although we blend it and we don't disclose it separately, man, that's a great underlying performance there as well, like, really good. We're delighted. I have to say, even though we have the best year-over-year churn performance down to 0.9, I also see churn as a tailwind thesis for investors because we have room to run.
We delivered all of this financial performance, $7.1 billion in EBITDA, simultaneously doing that and delivering our best growth quarter in history with 2 million net new additions with that 0.9% churn that you know we've shown with our T-Mobile brand, we know how to get down. So I think it's a great potential tailwind on our story. Let's talk about promotions, because I know you're not the only one that's going to want to talk about what's happening out there. It is a bit of a misnomer, I think, what's happening. Matt, do you want to share what you're seeing as the quarter's unfolding? I know everybody's curious about the view from the marketing seat.
Yeah. Thanks, Mike, and thanks for the question, Phil. Just to reiterate on a couple things Mike said, the iPhone, it's a different cycle this year than it has historically been.
There's a couple things. One, it's more spread out. It's happening later in the quarter. As we all know, Q4 tends to be back-end loaded, the offers tend to get a little bit more competitive when customers show up to shop for Black Friday into Christmas. What you're seeing is a little bit of a compressed dynamics on the schedule, and you're seeing the more expensive phones launch first. We've already seen changes in the offers that were announced and have been announced, and we have a new pre-order starting just even tomorrow on the iPhone. It's an evolving dynamic in the marketplace. As Mike said, when you look at it apples to apples, when you look at the true comparison of the phone and the plan and the network experience, we think largely speaking, the offers are about the same with one caveat.
There's some more aggressive base offers and retention offers out there in the marketplace, and I just got to ask, why is that the case? When you look at the marketplace and the dynamics, we're here, we're very positioned to succeed like we always are. I'll just remind you again, the quarter Q4 is a bit more back-end loaded, typically speaking, versus at the early days of an iPhone launch. We're very well set up to succeed, and we think we've got a very good game plan, a disciplined game plan, to continue to our momentum and win share.
I think a fear has been that-
Phil?
...some aggressive retention offers. Thank you.
No, that's okay. Keep going. Yeah, there's a latency, but you were going to pile on a little bit.
I was going to say, the fear was that some aggressive retention offers would nail down the sort of porting opportunity in the industry, you would grow more slowly. Clearly, that's not what you see. Have you seen less sort of porting opportunity in the last couple of weeks?
Switching is muted. If you look across the span of Q3 as well as what's happening in Q4, switching is down. You see that because churn's down. What Matt was just saying, I just think is important to underscore. We've seen environments like this. We've seen highly intense environments with lots of switching, and our team's got a flexible model, and we find a way to post the growth, and we're just really proud of that. We've been at this for a long time as a share taker. We invest with discipline. We try not to overdo it. In a muted switching environment, very muted, we delivered the highest growth in our history this quarter. It really shows, I think more than anything, two things. One, how our team executes. Every company is something, our company is great at execution.
Two, that executing against a synergy-backed model is a real benefit because we're able to unlock the value of those synergies and invest them in growth and still deliver the financial performance in period, as I said in my prepared remarks.
Thanks again, Mike.
Cool. All right. Operator, we're on a roll. Let's just keep going to the phone. Meanwhile, I'll ask Peter to scan across Twitter and see what he sees.
Our next question come from John Hodulik with UBS.
Great. Thanks, guys. Two, if I could. First maybe, Mike, on the new TV service. Could you just talk a little bit about the positioning of that virtual product? What do you expect it to do for the economics of the business? Is it for churn reduction? Do you think it could be profitable? And then, a couple of the media companies today sort of expressed some pushback around the packaging and suggested that those offers may change. If you could comment on that'd be great. I don't know if Neville is on, but I thought the comments around synergies for next year, based on how we had it modeled out, suggest a bit of a pull forward. It sounds like you're really getting into the meat of the network integration in 2021.
If he's around, if he could talk about how that's going and how you expect that to ramp next year, it'd be great. Thanks.
Sounds great. Well, we'll start with the second one on network and then circle back and I'll answer your TVision question. You're onto a great point. This is a critical year for us in 2021. You want to talk about it, Neville?
I'll cover it quickly, John. Tremendous progress. The pace and acceleration of our plans inside 2020 has been pretty remarkable. The main stat I'd focus on for you in terms of progress we're making on migration first, 15% of the Sprint postpaid traffic already on the T-Mobile network, so w e're building out that capacity. You heard Mike talk about all of the work we have ongoing upgrading the network. Migration is in full swing, and what follows on migration, of course, is decom and synergy acceleration. We've already scored some decom activity inside 2020, but we will start to really ramp and accelerate that in 2021. And that is ahead of our original plans. The primary kind of decom years were really 2023 and 2024, and you're seeing that move forward in a material way from a timeline perspective. Super pleased with the progress.
We want to get every customer on that one final T-Mobile network with all that 5G goodness that Mike talked about. We're going to be famous for network in this company. That's our goal and our ambition. We want all of our customers on that network enjoying and exploring that 5G capability as fast and as soon as we can, whilst delivering on that synergy ambition. We're very confident on both fronts.
That's obviously going to be a big part of our story next time we talk when we release earnings and give you some more in-depth guidance on 2021. We're so excited about the potential because we're just way ahead of schedule. It is mostly network driven, and Neville and team are running faster than we had expected in our model. That's really exciting. TVision, also really exciting. I'm so happy we got this out. As you know, we've been talking about TVision for a long time. We sequenced it to be sure it was here, despite all the merger and other distractions, to be sure it was here in time for our 5G broadband launch. To your question, that's a big piece of what it's about. We're coming soon with home broadband. We're serious about home broadband.
It's going to be an important way that we grow this business and make money, and you have to have the full suite of services to really be able to serve customers there. To your question, I also think there's potential benefits on the mobile side. Customers count on us for their connectivity. They love our brand. We're able to deliver in this product a great, simple, elegant solution that we're investing in because you're a T-Mobile customer, so they get a great value. We're just smashing a bunch of the pain points in this industry, and this industry is so full of them, as we talked about at our launch. We're very excited. We're just getting started.
One of the other things I've talked about for a long time is we also intend to be a great partner to media companies and an ally, because we're not a media company. We're a pure play network and connections company. That's obviously got a big future for us as this world just continues to move towards an OTT future. To your very specific question, yes, we are complying with all of our media contracts, and at the same time, we're working with them because we're open-minded. Some would like to see changes, and if those changes are great for customers and help us continue to smash customer pain points, we're open-minded. This is the very beginning, early innings. This is a business that isn't really a business. It's an Un-carrier move.
We're in it for the long haul, but we're doing it to delight customers. We're doing it to set up a home broadband business, which is going to be where a big piece of the profit pool is. Hope that clears it up.
Yeah, that was great. Thanks, Mike and Neville.
You bet. Did you find some ones online you wanted to hit?
There's a great one from Cameron Berkshire around, "When will the home internet be able to use your guys' awesome 5G network.
All right. Yeah. Soon. Non-answer. I don't think we said, it's coming soon. Right now we're in a pilot. It's all 4G LTE. By the way, the 4G LTE customers love this thing. That's really great. As I was just saying in response to the last question, this is such an important business for us. We want to get it right. We've taken our time. We're piloting it. We're learning how to serve customers and delight them. You think about the capacity of this network that Neville's building, and the fact that all of the capital for that network is paid for by the mobile business. That means we have an ability to serve customers with 5G home internet really cost-effectively, because the network's basically already built.
There are places all across this country where no normal amount of mobile usage will soak up all of that massive capacity. That's where we'll be able to offer incredible deals on 5G-powered home internet. You don't need a ditch dug to your house. You don't need to use old DSL copper wires. You're going to be able to experience 5G, which is many times faster, for many people, than today's home internet connections, even in well-served neighborhoods. I'm really excited about it. It's coming soon. Can't tell you the date. Sorry for the non-answer. Do you want one more on Twitter, or should we go to the phone?
I think there's just a lot of congrats. People want some T-shirts, Mike, so-
Yeah.
...figure out how to do that.
We'll take those great quarter guys tweets all day long.
Yeah.
I think, all right, we'll go back to the phone. Operator, who's next?
Next will be Michael Rollins with Citi.
Thanks. Couple of quick questions. First, curious, as you've now had the Sprint assets in your possession for, I guess, over six months now, have you seen any opportunities to monetize some of the assets inside of Sprint that may not be core strategic to what you're doing in the future? Secondly, if you could talk a bit about what's happening with device leasing in your new marketing plans, how customers are responding, and your progress to moving customers over to a more traditional EIP program. Thanks.
Sounds great. Well, we'll start with Sprint and device leasing and everything happening with financing. I'm going to turn to Matt Staneff on that, and then we'll answer your question about Sprint assets.
Yeah, Mike, thanks for that question. In early August, I think it was August 2nd, when we retired the Sprint brand, what we also did is converted the value propositions in the models within the Sprint base to match that of what we're used to at T-Mobile. We've seen great success with that, by the way, great success with customers continuing to come in and upgrade. It's actually opened up a lot of opportunities as well in terms of access to offers and promotions and the ability for Sprint customers to upgrade a phone when they want to, not be beholden to other issues with the legacy products. We're still using a blend as we do at T-Mobile and as we have done at T-Mobile. The progress we're making is really good.
Over time, it's going to blend and match that more closely to what we're used to on the T-Mobile side as we continue to manage the Sprint customer base and be there to serve them for and when they want to upgrade.
Okay. Great. Thanks, Matt. On the other piece, it's early days. I can't announce for you any great insights on that question, but I'll say two things. One, the capabilities that we inherited and that we see in this Sprint team and some of the know-how is fantastic. You really can't evaluate this team and its capabilities by the former business results of standalone Sprint. That was a company with lots of structural challenges financially. It was easy to kind of side-eye that operation and assume that it didn't have much to offer. That's totally wrong. Now that we've gotten into it, there's so many best practices that we've been able to begin to adopt into the combined blended total. That's very exciting, including the team. To your question, there are also some businesses and capabilities. For example, a wireline capability that standalone T-Mobile never had.
We're taking a great look at that, and plenty of other things. Unfortunately, I can't sort of give you a lot of color on that process because we're looking at it. When there's stuff to report, we'll be sure to bring it. I appreciate the question, though.
Thank you.
Okay. Let's go back to the phones.
Next will be Walter Piecyk with LightShed.
Thanks. The first question, I guess, is for. Hey, what's going on, Mike? The first question, I think, is for Neville. Just in terms of the synergies overall, and when you're all done with this, and hopefully it all happens sooner than later, how many of those Sprint sites will ultimately survive, and how quickly can you get that 15% of traffic up to, I don't know, pick a number, 60, 80%? What should we think about timing on that?
My favorite number is 100, Walt. That's the goal. Please don't reduce Neville's goals.
How quickly can you get to 100, Neville?
I can't see you, but I hear you, so how you been?
Good.
On the coverage and capacity opportunity with the Sprint sites, we're on this target to deliver about 35,000 sites that would be decommissioned over the coming years. That would leave 12,000- 13,000 Sprint sites that we would bring into the T-Mobile network effectively for capacity and/or coverage. We're doing a lot of work across both networks now. I don't see those numbers materially changing, Walt. The target network, obviously, we're well over 100,000 sites today, but the target network's in kind of the 80,000 range, 80,000 to 85,000 sites. We're going to de-com a bunch. We're going to add some, too. We've still got areas where we want to add some new investment. Target range, 82,000- 83,000 sites. That's where we are today. Very confident.
We're doing a lot of work to make sure we fully understand coverage growth and capabilities that we need to deliver, along with everything, obviously, that's there for 5G. In terms of the traffic number, I'm really pleased. Well, we're six months in, and we're already at 15% on that postpaid traffic base, that's pretty remarkable. I didn't anticipate we'd have made that much progress in a short number of really weeks and months. You look at that run rate, where will we be this time next year? I'd hope to be in the numbers that you talk about. I'm not going to commit and say we'll get it all done inside 2021. It's going to run clearly into 2022.
The goal and ambition of the team here is to really drive all of this goodness on 5G and LTE capacity into the customer base of the Sprint and the T-Mobile customers in 2021. Mike talked about this huge plan and execution phase we're in to bring mid-band 5G to 200 million people in 2021. That's a massive goal. We're well on track to very confident about delivery on that as we'll get to 100 million this year alone. That capacity and capability is going to be foundational to that migration opportunity. All things are moving very well. I'm just delighted with our progress that we've made in a short number of months, and very confident in beating the targets that we put out there, whenever that was, a year or so back.
Things are going very well and that migration volume on traffic will continue to grow at a real pace.
Got it.
Follow-up. I'll probably give you the quarter-by-quarter site count.
We can answer porting ratios. Mike, just follow that on to, if it's only 15% of the traffic, but you still got the churn down to T-Mobile levels even though there's Sprint customers in there, why is that happening? Is customer service more important than network? If those Sprint customers are still 85% of their traffic or so is still on the Sprint network. How are we supposed to think about that if we traditionally have thought about network being such an important element of churn?
Yeah. Imean, obviously, both elements are important. A couple things to unpack for you. We didn't sort of disclose for you the T-Mobile brand versus Sprint brand. We're just putting it all in there blended. I can tell you directionally that a big piece of the year-over-year beat isn't just the Sprint, it's over on the T-Mobile side to some just fantastic, unprecedented numbers. You have to factor that in. Secondly, yeah, it is the big picture. There's a lot more going on in networks than just that 15%, so that's important. The network experience is improving across the board, not just by carrying some of the traffic. Secondly, it's a bigger equation than that. We're now starting to provide them with fantastic offers. We're treating them great.
Do you know that on care NPS, just the net promoter score of the care experience, it's tripled over the past seven months? That's fantastic, the way our care team has started caring for Sprint customers the T-Mobile way, and they're responding. The network circumstances are improving, the value is improving, the customer experience is improving, and of course, there's a lot more to it than just that 15% of carried traffic. Over on the T-Mobile side, a big part of our year-over-year beat sits right there. Hopefully, that helps.
Got it. Thank you.
Okay. Yep. Let's go back to the phone.
Our next question comes from Brett Feldman with Goldman Sachs.
Yeah, thanks for taking the question. I want to follow up on a point that Mike made earlier. When you were being asked about the iPhone promos, you said, ultimately, you think that this looks a lot like you typically would see. That's actually sort of remarkable because this is not a normal year. To see the industry and to see yourselves approach the market this time of year like you normally would during this season, following a new device launch in a normal way is very interesting. The question is, have consumers responded to these promos in the normal way? You said that switching is still a bit muted, that implies that maybe we're not quite back to normal from a customer activity standpoint.
Just as a follow-up on that, to the extent that they are responding and increasing their engagement with you, are they doing it the old-fashioned way? Are they walking into stores, or do you think that maybe you're starting to see evidence that there's a permanent shift towards digital transactions that might yield more recurring cost benefits over time? Thanks.
Thanks, Brett. Well, I think certainly there's more willingness from consumers. I think that's important because on digital, one of the things that has been so stubborn for all the carriers in the U.S. has been that digitalization has been slow, not because we haven't invested in great capabilities. If you go to our app, it's phenomenal what you can do in it. It's because customers have been slow to adopt it in wireless specifically.
My theory is it's because of the complexity of what we offer and all the phone trade-ins and the financing, et cetera. They want somebody in that store to be accountable for sending them out happy. So that's happening. In terms of a competitive environment, yeah, it looks pretty much like last year to us, and with the exception of the dynamic you mentioned centered around COVID. Overall switching is muted in Q3. It's muted in Q4. You saw our guide. We were a little cautious just because in terms of the way a Q4 unfolds, it's early days. I know it's early November right now, so you'd say we're well into the quarter, but not the way Q4 normally unfolds. It's a very holiday-centric quarter. COVID's an uncertainty with cases on the rise and consumer sentiment unknown.
We gave you a little bit of a cautious guide, because we're watching it. I go back to, we've got a team that's nimble and confident and has a great game plan. So far, consumers are responding really well to what we have to offer. Can't give you too much more color than that because it's a quarter that's unfolding. To us, the overall competitive environment doesn't look materially different than last year.
Thanks for that.
Goodbye. All right. Let's go back to the phone. I do see a couple popping up online, though, so we'll do that next. Operator?
Certainly. Our next question will come from David Barden with Bank of America.
Hey, guys. Thanks so much for taking the question. Really appreciate it. I guess maybe this follows up on, I think, Mike, some of the things you just said around the guidance for the fourth quarter. The implied postpaid phone additions is going to be roughly flat for the fourth quarter. The Adjusted EBITDA is going to be down approximately $500 million for next quarter. Obviously, there's about $150 million of the straight-line adjustment for the tower deal that you guys did. Can you kind of give us some color about what the puts and takes are about what makes that quarter happen? It sounds like it's going to be a lot better than this guide.
Well, thanks, Dave. It's great to hear from you, by the way. I'm glad to have you on the call. Why don't we just go straight to Peter Osvaldik for that?
Yeah, perfect. Thank you, Dave. I'll give you a little color, then I think I'll ask Matt just to give a little bit of sense around how the quarter typically shapes up in Q4, which, as we said, is relatively back-end loaded. You're right, on Adjusted EBITDA, the implied guide is down sequentially, which, as I mentioned earlier, there's a couple factors in there. One, you see typical seasonality, right? With the iPhone promotion cycle, with the holiday cycle. That typically does show a seasonal progression from Q3 to Q4. Then, as you mentioned, the other big aspect there is the non-cash straight-line lease expense of $150 million. That's going to put pressure on Q3- Q4.
The other factor of this, and I'll turn it over to Matt to really talk about, is how typically Q4 shapes up, right, which is very back-end loaded from a customer acquisition perspective. Matt?
Yeah, Peter and Dave, and this kind of goes back to even some of the iPhone questions we keep getting. I'll just remind everybody, we're just getting started in this. We're not fully through the pre-order window for the iPhones. Q4 is traditionally and often a back-end loaded quarter. There are some shifts to digital purchases from retail. We do anticipate Q4 is always a heavy device buying quarter for us, and some of that's in there. The entirety of the iPhone launch is in Q4. We intend, as we have shown historically, to continue to lead the market in net add growth, in the postpaid phone business and postpaid phone growth overall.
Our guide is consistent with that in terms of how we see it playing out, and we absolutely expect the competitive intensity to, what I'd call, maintain through the NPI cycle, which in prior years might have looked a little different as it built through Q4. While this one might have come off on some appearances as stronger, our point of view is from a year-on-year, when you look at the quarter as a whole, it's exactly there. We're very well positioned to succeed in this thing, and we think we're going to see some great outcomes, especially when customers get these iPhones in their hands and see the experience that you have with the amazing network we're building.
That's great, Matt. Thanks. I'm going to go to Twitter next because there's some great questions developing.
By the way, I'm so happy to see all the interest in T-Mobile for Business. Bill Ho, always great to hear from you on every report. Bill says, "T-Mobile Business has increased share. What areas have performed well? How did the integrated Sprint legacy products and services and sales force contribute? Which verticals are offering the best traction?" That's a great question. Let's do the one Roger Entner. Haven't heard from you in a while, Roger. Great to hear from you. Roger says, "@MikeSievert, could you break down subscriber growth between consumer and business government? Also, have you started with Project 10Million? If yes, how many households are using it now?" The short answer is yes. Not only have we started on it, but we've recrafted it. It was originally conceived as a totally free program to invest in the homework gap.
What we find this year instead is a schoolwork gap. We added an actual paying service, highly subsidized, still accretive to contribute to revenues and profits, but highly subsidized to make sure that school kids can benefit from Project 10Million, even if they have increased needs versus what we originally anticipated, up to and including unlimited plans.
Very attractive price. That's actually really contributing. It was a big piece of our numbers this quarter. Our team was faster and more nimble than, I think, the rest of the industry at seizing a way to really meet this unmet need of public sector and school districts. Very proud of the T-Mobile for Business team. For a little color on that, plus just how's it going, I'm going to toss outside the room. Maybe, hopefully, he's there. Let's go to Mike Katz on the phone for a little bit more on those. In. I see Mike. I see him starting to talk.
Can you hear me?
Try again, Mike.
You guys hear me?
Yes. Now we can hear you.
Okay. Perfect. Yeah. Technology, awesome. Well, hey, thanks for the question, Bill and Roger.
I'll start with Project 10 Million, and like Mike said, while we announced the program going live this quarter, we really got started with it in Q2 because the demand from schools and the need to connect kids to their classroom in a fully virtual environment really just caused us to go fast. To date, we've worked with over 2,700 school districts across the country. Many kids, hundreds of thousands of kids have been connected. It's also created this really amazing opportunity for us in the public sector space where some of the most important projects around connecting students for big cities, for states, they're trusting T-Mobile with those projects, which is giving us an opportunity to demonstrate both this great network we have and the way we take care of customers.
It's already translating into other commercial opportunities for us across many jurisdictions in the public sector. I think, Bill, to answer your question, you remember us talking last time at this call about how we got started fast with our day one for T-Mobile for Business. We are absolutely seeing the synergy benefits of doing that. There was this great team at Sprint, incredible team, really understood the business space, had a great set of relationships. Now we've empowered them with a network now that is second to none, especially as we move into this 5G era. We've really seen the benefits of bringing this team over, enabling them and unleashing them to sell the T-Mobile network pay off for us across segments. Whether it's small business, which is a segment that both legacy companies had a lot of strength in.
We continue to see a lot of momentum in small business, but particularly in enterprise and government, where Mike mentioned during the call is our biggest opportunity given the share that we have there. We've particularly disproportionately seen growth across those two groups. Businesses are starting to see it. They're testing us. They're recognizing that the network is better. They're seeing us in action and seeing the service that we can deliver, and service really matters to enterprise and government customers. We're getting chosen more oftentimes than not when we're getting in front of customers and get the opportunity to tell our story and demonstrate our services.
Mike, congratulations to the whole TFB team for an all-time record quarter for TFB. It's just amazing. Yes, Project 10 Million was contributing.
By the way, free Project 10 Million also out there in volume, helping so many school kids and school districts. That, of course, is not in our numbers. None of that would be reported as a subscriber, but it's just nice to see the difference that our company's able to make with the size and scale of this network. We're so proud of it. Jim Patterson online. No stranger to this company, by the way. Great to hear from you, Jim. Jim says, "@TMUS, great report. How will the company ensure an equal or greater 5G in-building experience for enterprise customers? Will T-Mobile accelerate their in-building deployments or rely on existing towers and small cells to provide coverage?" I'll turn it to Neville.
I'll just start by saying, first of all, remember, Jim, one of the things that makes this company so different is that our low band's lower, penetrates buildings better, reaches further from towers. Our mid-band reaches miles, not meters, and can put very, very high capacity experiences into buildings from the macro network, and that's a differentiator for us. We have less reliance on this, but it doesn't mean we're not a friend to it. We certainly are. Neville, do you want to talk a little bit?
Yes. Super quick. Good to see you online, Jim. For sure, right? A big part of this 5G experience is in building, not just for enterprise, but for consumer. You heard Mike outline there how our low-band position, that 600 MHz spectrum really sets us up. We've got fallow spectrum which we're able to commit to 5G in good volumes, that's really making a difference for all customer experience. Absolutely, we have to do more on the enterprise space. There are tough environments which we know you have to go after from the inside out. Yes, we're ramping that activity, a lot of activity and collaboration ongoing with Mike Katz, who was just on, with Mike's team. We're looking at all the solutions. There's traditional DAS. I'm super interested in applying millimeter wave spectrum.
We have a lot of that. We're going to look to use that in building. Quite frankly, that's a great opportunity for millimeter wave. Poor old Verizon is out there trying to build an on-street network with millimeter wave, and the performance is just, quite frankly, miserable, as Mike outlined in the opening comments. We're going to make sure the outdoor experience is there from deep spectrum on macro sites and small cells, and we'll use millimeter wave where it makes sense, and one of those environments is going to be in building. That's a great way for us to attack 5G experience indoors, especially for the enterprise.
Sounds great. I was nice about it, though. If you give Neville enough time, he'll slay the competition. I know we're at scheduled time, we'll do two more if we hold ourselves to try and be brief, because I want to make sure that we're hitting enough of the people on the phone. Operator, let's go to the phone and we'll do our final two questions.
Thank you. Our next question comes from Craig Moffett with MoffettNathanson.
Hi, thank you. I wonder, maybe we could stay with the business services conversation that you were just having. You talked about being in the sales process and getting in front of customers. How much of the sales process decision-making among particularly enterprise and government customers is already based on expectations around 5G? Is it latency or IoT? What are the applications in 5G that you see starting to drive decision-making in the enterprise market?
Craig, I'll be brief on this one instead of tossing it out. The answer is yes, it's not necessarily yet at scale, driving our business centered around new applications. That's coming. What's driving our business right now is reliable, high-capacity network leadership on smartphones. There are plenty of other things that we're working with customers on. If you're asking what's contributing to our results and getting us in the door, it's that unlike consumers, and this is really interesting because it goes to the premise that we had, I think the very first question was consumer perception of our network. Unlike consumers, businesses test this stuff. They'll check out 100 phones and run them through the wringer for six weeks and then decide. You know what.
When they do that, we're winning, especially to the premise of your question, when the question is, who's got the best 5G coverage and capacity and experience?
It's not even close right now, and they know we're pulling further away from the pack. Businesses want their employees connected right now more than they ever have. They need that connection to be reliable, and they need it right now, especially, to be high capacity. That's what we're able to offer. As we just said, Mike and team just posted the biggest quarter in our history for TFB. We're so proud of them. This is really, more than anything, a story about network leadership. We've kind of caught up on LTE.
The real story is how far ahead we are on 5G and how well positioned we are, to the premise of your question, Craig, to stay ahead for the duration of the 5G era.
Are customers looking out and saying, I'm really pre-planning for 2023- 2024 when my enterprise is going to need these services and I want to be on the T-Mobile network now in preparation?
I don't think that's what's driving our business. Yes, of course, they're doing that, and with time frames sooner than that. Right now, what's driving our business is the dynamic I talked about. A lot of that can be additive when it comes to the low latency, high-capacity experiences, network as a service for enterprises, automation services, augmented reality, virtual reality, all the things that we can deliver with a high capacity, low latency network. Most of those things are still in our future as it relates to how they can contribute to growth. What's contributing right now is that they understand our story, that we're out in front and we're going to stay out in front. I think that's a lot of comfort to somebody picking a partner in the 5G space.
That's great. Thank you.
Okay, great to hear from you. Let's go to what I think is going to be our last question, right? Because of the time frame, and I want to be respectful. We said 2:30 P.M. Operator, let's go to the last question.
That question comes from Simon Flannery with Morgan Stanley.
Great. Thanks for fitting me in. Mike, great results, but the whole industry had some pretty robust subscriber numbers, both on the postpaid side and on the prepaid side, which was impressive given that there wasn't really a new iPhone cycle in Q3. Any sense on the sustainability of this and what you see? Is it more second devices? Is it more younger people, et cetera, maybe using some of the money they're not spending on other things in this environment? Any color there would be great, and any update on the Shentel negotiations, next steps, and timing on that. Thanks.
Sounds great. Well, on the first one, you have to look underneath everybody's report. When you look underneath ours, you saw postpaid phones again leading the industry. Very strong performance on the centerpiece that we've always focused on. The prepaid leader, T-Mobile, continuing to grow from a leadership position, which is not something you've been able to see postpaid leaders do reliably in the past, so that's great. Then you saw our great outsized performance on postpaid other, driven by a number of different dynamics, including those dynamics you talked about, people adding to their relationships with us, but also new opportunities in TFB we spent some time on the call talking about. That's what happens when you double-click into ours. When you double-click into our competitors', there are some gymnastics.
A lot of the big numbers have to do with reversing accruals from previous quarters that were too conservative or strange things in the prepaid space having to do with connected cars and accrual reversals. When you really look underneath it, I don't think Cricket's growing at all. In fact, I think they've reduced. You really have to look through the reports right now because COVID made things so difficult. What you get from us is transparency, lots and lots of it. You got to work a little harder to get underneath the reports of our competitors. I think you're seeing because of this public sector dynamic, you're also seeing some terrific category growth. You asked about Shentel. Do we want to say anything, give an update on? I don't think we can, right?
No.
I hate to end on-
We have no response.
We're following a process. The original agreements that we had with a couple of these partners called for us to have the rights to buy. There's a prescribed process on valuation, and we're following that process, and we just don't have anything to report. I'm ending this call on a no comment. That's great. Listen, you guys, thank you for your attention. We're so proud of the results that the company was able to post. Really look forward to talking to you again when we report the full year and double-clicking with a longer conversation with our 2021 Analyst Day. Stay tuned for all that. Thanks, everybody.
Absolutely. Thank you, everyone, for tuning in. Operator, go ahead and close the call.
Thank you. Ladies and gentlemen, this concludes the T-Mobile US third quarter 2020 earnings call. If you have any further questions, you may contact the investor relations or media departments. Thank you for your participation. You may now disconnect and have a pleasant day.