Thanks guys. Well, as you can see, we're here today to talk about broadband. T-Mobile launched into home broadband last year around this time. Today, we're taking the next big step to fix this broken industry and take on the internet providers that have failed customers for so long. Today, we're bringing the Un-carrier to broadband with Internet Freedom, and this couldn't be more important. Over the last couple of years, we've all seen how vital broadband really is and how lousy the old internet providers really are. Today's Un-carrier move tackles pain points that have plagued customers for years. Pain points so ingrained in the way this industry works, we've just come to accept them as normal. That ends now. Up first, freedom to switch. We're making it easier than ever to switch. Broadband customers are stuck. Switching almost never happens. I mean, think about it.
Internet providers rank dead last in customer satisfaction out of all industries year after year. People want to switch. They just can't. That's because there's almost no choice in this category. Tens of millions of households still have no choice for high-speed broadband, no competition whatsoever. It's still a home-by-home, business-by-business monopoly for far too many across this country. But even if you do have a choice, you don't even think about switching because the internet providers make it such a nightmare. First, they've got you locked in a contract, so you pay a penalty if you want to leave. Right now, Americans are on the hook for more than $1 billion in early termination fees from their internet providers. Second, if you do switch, think about that process. You've gotta wait for your installation window sometime between now and next February.
Drill holes in your walls to get everything set up, then spend the next week resetting all your connected devices for your new internet provider. All that before you even know if it's going to work for you. Today, we're ending all of that and making it easier than ever to break free from your internet provider for good. Here's how. With freedom to switch, we're going to let you cheat on your internet provider. We're launching Test Drive for home internet. Listen, we're so confident in our network, if your address qualifies, we'll let you try it worry-free for 15 days. If it works, you're good to go. Welcome to the Un-carrier. If not, return the gateway and owe absolutely nothing. It's 100% on us. It is so easy to set up and use. It just takes a few minutes. We'll ship you a gateway.
Our app will tell you the best place to put it. Plug it into a power outlet, follow a few prompts, and you're up and running within minutes. You can even keep your old service while you give us a try. This is the way broadband should be. On top of that, we're making it easy to break up with your internet provider by getting rid of those early termination fees. We're doing it the same way we did it in wireless, by paying those ETFs for you, up to $500. When you're ready to break up, you can cut the cord and cut the contract at no cost because we're paying the bill. We're doing all this because at T-Mobile, we want to be the broadband provider you choose, not the one you're stuck with. We don't want you to just sign up.
We want you to be happy. We want you to love T-Mobile, and that is what freedom to switch is all about. Next, let's talk about money, because broadband is not cheap. We're giving customers massive savings and the ability to lock it in forever. Listen right now, prices all around us are going up for everything. The average household is paying more for groceries and gas, housing costs, and yeah, broadband too. Internet providers are notorious for exploding prices. It's the oldest trick in the big internet playbook. They lure you in with a short-term deal and then jack up the rates before your contract is even up. On average, internet providers increase prices more than 30% when the promotion expires. Even worse than all the price hikes are all the bogus fees. Fees for everything. Fees for activation, installation, equipment.
There's even a fee if you want to install it yourself. They actually charge you for your own labor. Get this, there's even a Wi-Fi fee. You know, just in case you want to use your home broadband for Wi-Fi. This stuff's crazy. In 2020, internet providers made $9 billion just in monthly fees. Not even for the service. $9 billion in fees. T-Mobile home internet already has no taxes or fees, and it's just $50 a month. Now, with Internet Freedom, your price is locked in forever. Starting now, our internet plans come with Price Lock, so only you can change what you pay for broadband. Your price is locked in. You aren't. This is the only Price Lock of its kind. You aren't locked in for just one or two years.
You're locked in for as long as you're a customer on this plan with your gateway device included. You can keep that price year- after- year without bogus fees, bill shock, or any of the old internet provider BS. We want our customers to know that while prices around them are all going up, their T-Mobile bill won't be one of them. It might even go the other direction because the next thing I have to announce can help customers save even more when they have both wireless and home internet. It's a way to save $900 every year just on home internet and lock in that savings with Price Lock. Here's how. Almost everybody out there already has a family plan, so you know how it works. The cost per line gets better the more lines you have.
Now, we're bringing that idea to home internet, making it just another line you can add to your wireless plan. Now, when you add T-Mobile home internet to a Magenta MAX family plan, it's treated like another line. A family pays just $30 per month for home broadband. Let me say that again. You only pay $30 a month for broadband. That's $30 and 0 cents. No taxes or fees, no gotchas. That's not for one year or two years. That price is locked in for as long as you stay on your plan with Price Lock. That means you save up to $900 a year on home internet.
Plus, you get all of the value in Magenta MAX, which saves a family up to 20% versus Verizon and AT&T's comparable plans and comes packed with over $1,200 in added value every year. With Internet Freedom, you can say goodbye to big cable for good and save money, a lot of it. With Price Lock, you can rest easy that the price won't go up. Helping them save money is one way we thank our customers, but it's not the only way, not even by a long shot. The last part of today's move is all about bringing thanks to broadband so broadband customers can finally feel appreciated. The old internet providers never thank you for your business. They treat you like a number, not a person. At T-Mobile, we love our customers.
A big way we appreciate customers is by saying thank you with free stuff and exclusive deals available only to our customers. Now all of our broadband customers can get T-Mobile Tuesdays too, even if they don't use T-Mobile for wireless. That means they get free stuff and discounts from brands they love every single week. Here's some big news. We've orchestrated one of our biggest thankings ever starting next week just for our home internet customers. I wanted to make sure that when we brought Tuesdays to home internet, we did something big to welcome them. It's the thanking of all thankings. Here's what we're doing. First, we're giving you a free TV streaming device of your choice, up to $50 for all home internet customers with any voice plan.
Y ou can pay Comcast $7 a month for a cable box every month for the rest of your life. You can get a free Chromecast, Fire Stick, Roku, or $50 off any other streaming device of your choice, like the awesome Apple TV. Next, this is a big one, we're giving half off YouTube TV for a full year when you have home internet and Magenta Max. That means you'll save nearly $400 on the already awesome YouTube TV price, and you get a great alternative to cable. YouTube TV has live TV, sports, local news, more than 85 channels, plus unlimited DVR space for a fraction of big cable's price. Together, that's a free streaming device and the lowest price on YouTube TV anywhere. Plus Netflix, Apple TV+, Paramount+.
It all makes breaking up with big cable a no-brainer so you can cut the cord for good. It's all available starting next Tuesday and every Tuesday all summer long. When we say thank you, we don't mess around. That is how we are Un-carriering broadband. With Internet Freedom, we are giving broadband customers freedom to switch so they can test-drive T-Mobile home internet worry-free. When they're ready to switch, they can break their old contract and not worry at all about those nasty early termination fees. Second, we're locking in those massive savings with Price Lock. Also we're making home internet work just like another line you add to your Magenta MAX wireless plan. You get it for just $30 a month locked in. That is unprecedented.
Finally, we're showing broadband customers what it's like to finally feel appreciated with exclusive thanks every single week with T-Mobile Tuesdays and our biggest Tuesdays thanks ever starting next Tuesday with a free TV streaming device of your choice and half off YouTube TV for a full year, over $400 in customer appreciation, the way only the Un-carrier does it. Listen, we're so focused on this industry because this stuff matters. Broadband is essential. Millions of people, entire towns now have more choice and competition than before, thanks to T-Mobile home internet. Like the people of Newcastle, Virginia, it's made a huge difference for that small town and many others. Take a look at this video and then after that, Callie Field will be here to share one final part of today's news, because believe it or not, we're not quite done.
What was the internet situation like here in town?
Horrible.
Newcastle is just the sweetest small town.
There was no broadband access for a lot of the county.
During the pandemic, I threw kind of a Hail Mary pass and reached out directly to the CEO of T-Mobile, Mike Sievert. We really need your help. Mike actually reaching out himself was never anticipated. Before we knew it, T-Mobile had customers in Newcastle on their new fast, affordable broadband internet.
How good is the internet now. It's awesome.
It's a blessing.
Setting it up was quick and easy.
All we really had to do was take it out of the box and plug it in and turn it on.
Within minutes, we were up and running.
People will take a screenshot of their speed test on T-Mobile because people that aren't on T-Mobile don't believe how fast it is.
You could say it's the difference between a tortoise and a hare. Just night and day.
Like a Ford Pinto and a Ferrari.
Well, that's such a good analogy. That's a big difference. I love our community and I want to see our community be a success.
Bringing broadband into the community is really going to help to revitalize the area.
It actually made it possible for me to work from home. Ever since then, I've been able to get a promotion while working from home. Now that we've gone with T-Mobile, we do what we want to and need to, when we want to and when we need to.
I've met a lot of wonderful ladies online in different quilting groups from England, Australia. It's opened up a whole new world for me. Now, I don't even think about it. It's nothing to have six devices connected.
I can actually play games and talk to my friends. I can multitask, but before there was no multitasking. Okay. Anytime I can get my work done quicker means we can have time for other things. Absolutely wonderful knowing I can rely on going to my computer and there being not only internet, but really good internet.
Hi everyone. I love seeing the impact that 5G home internet is having on towns like Newcastle. I'm here to talk about the last part of today's news. I'm here to talk business. Because the crazy thing is, as bad as internet providers treat consumers, it's even worse for businesses. Internet providers think they can slap business on something and charge more for it. Get this. Businesses pay $55 more per month for Comcast's 100 Mbps service than consumers. It's the same service. They just give businesses a static IP address and a giant price hike because they called it Comcast Business Internet. It makes no sense. If you have multiple locations nationwide, just imagine what it's like navigating this patchwork of providers. They're all regional players. Nobody can help you nationwide.
You have to navigate different contracts, different prices, different equipment, different service level agreements, different customer care teams with different practices across all of them. It's a nightmare, and it's expensive. There's huge costs to all of that complexity. Well, today we're making it simple. That's what the Un-carrier does. We simplify what the others complexify. We're launching new business internet plans that make our fixed wireless service available anywhere in T-Mobile's wireless footprint, so we can cover your locations from coast to coast. That makes T-Mobile the first and only nationwide internet option for businesses with our 5G fixed wireless. The average small and remote office uses an estimated 80 GB-140 GB a month.
In these areas where we don't yet offer unlimited data for business internet, we're launching new plans with 100 GB and 300 GB of data, more than enough to serve their needs. We can connect all of your branches, your small remote offices. Wherever our wireless signal reaches, we've got you covered with one provider, one SLA, one awesome customer support team. The best part, it's the same price as our home broadband service. On top of that, I've got an amazing deal to announce for small businesses too. Now, small businesses who sign up for business internet can get a free tablet plan with unlimited 5G data. We know tablets have become an essential tool for workers on the go. With 5G, people can use their connected tablet virtually anywhere. In the field, on a factory floor, or in a boardroom.
Now small businesses with internet can get a free tablet plan on us, so they can get work done from anywhere. That's our news for businesses today. Now let's toss it back to Mike.
Thanks, Callie. This is a big day for all of us. It's a big day for the millions of people out there who've simply had it with their old internet providers. It's clear that customers are hungry for an alternative. In our first year in this business, T-Mobile is already the fastest-growing broadband provider in the country, and that's all before today's Un-carrier move. That success is happening for one big reason. This network, America's largest and fastest 5G network. It's 30% larger than AT&T's and nearly four times larger than Verizon's. This network is why we've been able to grow this service so quickly, connecting more than 1 million homes and covering more than 40 million eligible households all across America, all of them covered by 5G.
We're not just providing a better option, we're creating more competition and making this entire ridiculous industry change. Having the Un-carrier as a competitor is every ISP's worst nightmare because we will force them to do better, to be better for their customers, and everybody wins when that happens. That's how T-Mobile changed wireless for good. We made big, bold moves and forced competitors to respond, and wireless customers everywhere are better for it. Satisfaction is up more than 10% across all providers since we launched the Un-carrier movement. An IDC analyst estimated that our Un-carrier moves put $11 billion back in consumers' pockets. $11 billion, because we forced the entire industry to change, and that's the kind of transformation we're bringing to broadband with today's news.
As you know, we won't stop. We'll be right back for some live Q&A, so I'll see you in a minute.
Hi, neighbor. You switch to T-Mobile home internet yet?
Trim your hedge.
It's $50 a month with no price hikes. Bam.
Son of a-
It runs on T-Mobile's wireless 5G network. All you gotta do is plug in one cord. T-Mobile 5G Home Internet, just $50 a month. No price hikes, no hidden fees.
I did it.
I switched to T-Mobile home internet, and I am loving it.
Don't sneak up on me like that.
Why didn't you tell me to switch earlier?
Hey, everybody, we're back live. Well, first of all, let me just say happy Star Wars Day. May the Fourth be with you all. I changed my shirt just for you, and we're here to celebrate that as well as today's news. Although Callie and I didn't mention it earlier, we're coming to you live from Miami, Florida, where we're actually in town with all of our top performers celebrating their incredible achievements in 2021, the greatest growth year in the history of our company and their achievements in Q1 2022, the greatest Q1 growth quarter in the history of our company, as measured by things like postpaid net adds and net new accounts, et c. It's so much fun to celebrate their incredible work here in Miami.
We're in this overly air-conditioned room, and I'm joined. Yordy saw Callie and I both earlier, but we're also joined by Jon Freier, President of our Consumer Group, Mike Katz, our Chief Marketing Officer, Ulf Ewaldsson, our Chief Network Officer. By the way, Neville Ray is home sick today and says hello to everybody. The lawyers wanted me to say one thing before we open it up. They wanted me to note that we may make forward-looking statements that involve risks and uncertainties. As always, you can find a comprehensive list of risk factors in our SEC filings and a reconciliation of any non-GAAP financial results discussed compared to our GAAP results, which can be found in the quarterly results section of our investor relations website. Operator, thanks for joining the call, and let's take the first question.
Thanks, Mike. Again, please just press star one on your telephone keypad to enter the queue, or use hashtag Internet Freedom on Twitter. We'll pause a moment to assemble the queue. We'll go to John Hodulik with UBS. Please go ahead.
Hi, John.
Great. Thanks, guys. Hey, Mike, how are you? Two quick ones, if I could. First on the availability. I think you guys just went from 30 million to 40 million homes that can get the fixed wireless product. How do you expect that to evolve? You know, maybe on the network side, speeds you guys are seeing now and how you expect that to evolve as you get the 2.5 GHz and other bands fully deployed. Thanks.
Thanks, John. Okay. Yeah, we announced a while back that we moved from 30 million to 40 million availability. What that means is we've taken every address in this country, and we've rated them based on the available capacity of our network. We are now approving 40 million addresses if people apply for home internet or business internet service with us. That's fantastic that we're able to do that. We have a really unique approach on how we think about homes passed. It's very different from how a wireline company does it, which is based on the available capacity of our 5G network, the highest capacity 5G network that's ever been built.
What we're able to do is look at the normative usage of mobile customers, both with the share taking we expect to happen, as well as mobile usage growth that we expect to continue to grow exponentially. We forecast all that into the future, and we find places where we know we have now and will have ongoing lots of excess capacity from the built network. Now we have 110 MHz deployed to 5G right now. That's more than AT&T and Verizon combined in the sub-6 spectrum. You know, it obviously allows us to have this massive capacity, and we just manage this really carefully. What happens is that that results in incredible speeds. You know, nationwide, to your second question, cable companies right now are seeing average speeds of around 160 Mbps.
Our nationwide average is 140 Mbps. When you look at our top 75% of our customers, the vast majority of them, it matches cable, essentially, with about 165 Mbps. It's really interesting that this is a competitive service. Priced much lower, much easier to use, but a competitive service that is already resulting in net promoter scores three times higher than cable companies. Maybe, Ulf, since we're in the middle of this massive buildout, the biggest buildout that's ever happened in this country for 5G, you can tell a little bit about what we can all expect going forward.
As Mike said, just a fantastic frequency asset. The combination of that asset with our rollout pace, which is, you know, we're doing thousands upgrades on a weekly basis of towers across the nation. We ended up last year with 210 million population covered with Ultra Capacity. We're going to increase that this year to 260 million pops covered with Ultra Capacity. A lot of that is also going into rural America, making this a service that is game changing in many, many parts of the country. We will just go at it. We're just k eep increasing our pace and building out.
I mean, it's amazing, John, if you think about where we sit today as of the last earnings call, 225 million up from 200 end of last year, 260 by the end of this year, and then 300 million people covered by Ultra Capacity is our goal by the end of next year. What's interesting is also the spectrum dedicated to 5G, John, continues to expand. Right now we have sub-6 about 110 MHz dedicated. Our target is to get that nationwide to around 200 MHz. Think about 200 MHz deployed to 300 million people.
Where we sit today, being able to approve 40 million households, you can see that we're just getting started in terms of deploying the massive capacity potential of this American leading 5G network. Okay?
Great. Thanks, Mike.
You bet. Operator?
We'll take our next question from Avi Greengart with Techsponential. Please go ahead.
Avi Greengart from Techsponential.
Hey, Avi, it's been a while.
Good talking to you guys.
Good to hear from you.
In most T-Mobile subscriber homes, when you get home, your phone switches to Wi-Fi, taking the load off the wireless network for data and sometimes voice. In the T-Mobile DoublePlay household, it's all going to be cellular all the time. How are you accounting for that and ensuring that it doesn't overload the cellular network?
B asically we're looking, when we approve these households, we're looking at total usage on the network during the peak hours. Right to the very premise of your question. Of course, we have to look at it that way. You know, it's fascinating. You're right. I mean, right now, a lot of traffic gets offloaded at those hours onto Wi-Fi networks, freeing up capacity for our mobile network to be able to take that up. What we do is analyze not just every cell tower, but every sector of every cell tower for the available capacity. In places where there's not only capacity today at those busy hours in the evening, but where, as I mentioned to John, we forecast capacity to continue indefinitely, that's where we approve an applicant for home broadband service.
Applicants that right now would be approved if they ask, at 40 million U.S. addresses. Terrific. Okay, operator, let's go to the next one.
We'll take our next one from Maribel Lopez with Lopez Research LLC. Please go ahead.
Hello. You actually answered the original question. Hi, how are you? I do have another one. One is about the business tablet service. If they already have tablet plans with you, does that just switch over and you end up getting a free tablet service? And then the other one is about for consumers, can they actually do the whole process of ordering this online, or are they going to have to speak to a contact center agent?
Okay, terrific. Well, first of all, I'll hand it to Callie on the tablet, but I'll point out one thing just as we hand that over, because it goes to Avi's point as well. One of the things that's fascinating about business accounts, and the big news that Callie announced a few minutes ago, was that we are taking business nationwide to every single address served by our 5G network. That's because, Avi, to your point, businesses not only use way less data, even if they're Webex and Zoom all day, because that's not a very consumptive app at the end of the day compared to watching Netflix in 4K. They also use the network at different times of the day.
This is a breakthrough that Callie just announced to be able to offer a business internet service nationwide every single place that's reached by our 5G network. The tablet promotion that you announced at the end, how does that work?
For every business internet customer, you can get a free tablet plan on us. You would need to have a business internet line, and then we would offer you the tablet plan. That's a great, incredible deal for our business internet customers.
Final question is an easy one. Can you buy it all on-
Is there any kind of?
Sorry. Go ahead and finish the question, Maribel.
I was just going to ask, is there any kind of quality of service or any other thing you noted that they just charge you more but don't really give you any other quality of service? Am I just assuming that all the services are the same whether or not you're consumer or business, or is there any prioritization?
Well, I love that question. You know, the one of the biggest things out there that is I think a borderline scam is the idea of internet companies continuing to sell you higher and higher tiers of service, 1 Gb speeds, 2 Gb speeds, when A, they don't deliver that typically, and B, most people don't want it. It's a scheme to try to get you to pay more money. You know, it's happening all across this country right now. As I said, cable speeds average nationwide like 160 Mbps. You know, a lot of people are very disappointed when they sign up for these tiers. They pay a lot more money, and sometimes they get it, and sometimes they don't, and that's a real disappointment.
All of our services work on a consistent level across all of our broadband services. You know, what that means is that the traffic is we approve it in places where we don't have to worry about prioritization because we know the capacity is there, and all the broadband users across home internet are on the same priority level on the network. By the way, you did ask a minute ago about online. The short answer is easy. Right now you actually do have to talk to one of our experts to get signed up. It's a very quick and easy transaction. Obviously we're working towards getting it to be completely digital and that, you know, that'll be coming soon. All right, let's keep moving. Thanks, Maribel.
We'll go next to Scott Moritz with Bloomberg. Please go ahead.
Hey, Scott.
Hey, thanks. How you doing, Mike?
Great.
Curious . The Internet product seems to be pretty popular already. I'm curious why you've picked this time to start a heavy promotion to bump up those numbers. Also, are you changing your guidance for 7 million customers, 7 million-8 million customers?
No. We're not changing that guidance. You know, what I told you at earnings was we see it very much on track with the success that we've been seeing in this space. All the expectations that we have for this move were fully embedded in the postpaid numbers that we guided, 5.3 million-5.8 million for this year, at the earnings call. You know, we're doing this right now because it's time to address these pain points. You know, as I said at earnings, this is a priority for us. This is a business we're serious about. We're going to do everything in our power to go get those 7 million-8 million or more users, and we're going to smash pain points in this industry.
You know, Scott, you've been following this story on the wireless side since the beginning. You know what happened when we came into wireless with the mindset that it's a stupid, broken, arrogant industry that needs to have its pain points smashed as only the Un-carrier can do. That's the tenacity that we're coming into this market. We know we can solve problems for millions of consumers. Look, we're talking today during a time, as I said in my remarks, when Americans are suffering from the highest inflation rates of our adult lifetimes. I mean, that's crazy. All across this industry, they're hearing about surprise rate plans, exploding bundles, price hikes coming out of nowhere, getting slammed, and it's time for the Un-carrier to step up and do what we do best. That's what today's announcements are all about.
Second question, if I have a chance.
You bet.
Speaking of inflation, some of your peers are complaining they're getting crushed by rising wages, et c. One is AT&T obviously is about to raise prices or has already. Where do you stand on prices coming up for wireless customers?
You know, as I said at the earnings time, our business compared to a lot of industries is relatively protected from a lot of the pressures of inflation because a big part of our cost structure is wrapped up in long-term contracts around things like tower leases, equipment contracts with our major vendors like Ericsson and Nokia, you know, backhaul contracts, et c. We're more insulated than some industries from the pressures that the economy is seeing in inflation. More importantly, we see this inflationary moment and the economic strain it's putting on Americans as an opportunity for us to stand up and serve more Americans. You know, this company, as the Un-carrier, has always been famous for delivering an incredible value.
W e're doing that today in broadband to a greater extent than ever with the set of announcements that we just shared, but we've been doing it for years on the wireless side. you know, it's very important. It's obviously very differentiated. You know, AT&T came out this week with surprise price hikes for a bunch of their customers because, of course, they did, they're AT&T. What we are is the Un-carrier. Today, we not only didn't do that, but we announced Price Lock. Our famous Un-contract move from the wireless era has made its way into broadband, and Price Lock applies to every broadband customer, so that when you sign up with our service, you know that that price is something you can count on. Today, Americans need that, frankly, more than they ever have before in our adult lifetimes.
Thanks.
You bet.
We'll take our next question from Sascha Segan with PCMag. Please go ahead.
Hey, Sascha.
Hi, guys. Hey. I've got two questions here. The first one is, if everyone's the same priority on the network, when we were testing the system, of course, we did see speeds and performance really fluctuate throughout the day based on m obile traffic in the area. Are you working on any ways to segregate home traffic, such as network slicing, to guarantee a certain amount of network to the home customers? If so, when do you see that coming about?
Well, we're open to that, Sasha. As you know with the only provider so far with a standalone 5G core, we have options like that to an extent that our competitors don't. Right now, the way we are approving these services, it's not something that we need to do. You know, again, we're approving services only in places where we know we can support the demands of customers. They're telling us that we got it right. You know, our net promoter scores aren't just three times higher than cable, they're rising. The satisfaction rates are great. People are trying this service and then keeping it. You know, this is the kind of thing we have to watch very closely.
We're committed to this business, and we're committed to the mobile business, and we need to make sure that we design our rollouts in such a way that there's a great experience for everybody. So far, in the early going, a year into it, we think we're getting that just about right. As I mentioned in response to John's question at the beginning, as you know, and I think you follow this closely enough that you know this very well, we're only at the very beginnings of deploying this capacity. We have massive amounts of spectrum that aren't yet on 5G. We have lots of LTE customers on spectrum that we can eventually farm over to 5G. I mentioned at earnings that 45% of our customers now have a 5G device, and more than half our traffic is on 5G.
What that means is we're at the beginnings of our ability to start to farm capacity onto the 5G side of things. You know, in addition, we have large swaths that are not yet deployed, such as the C-band purchases that we would expect to be able to deploy second half of next year. Ulf, do you want to add anything to that?
No, just that we can see already also on the average usage in terms of capacity that we're getting the formula right. To your point, Mike, we have about 300 GB-400 GB of usage per user, which is very comparable to what you would see in cable. That kind of testifies that we have got the formula right when it comes to qualifying these households that we do on a sector basis out in our network all the time.
Close to 10% of our customers are using a terabyte a month.
Yeah.
300 GB-400 GB is the median number, which is basically spot on to cable, which kind of speaks to this question.
My other question is, we have a lot of readers in exurban and rural areas who are very interested in this service because their internet options are very bad. But they say that their signal strength kind of needs a boost from just having a small device inside the window. They're really wondering whether you guys are looking into options for instance, exterior panel antennas that would let these people who are in more rural areas capture Band 71 signal better.
Yeah. I'll say two or three things about it and then maybe turn to Jon Freier to give you a little bit of color about what we're hearing from the customers that are signing up in smaller markets and rural areas. First of all, to the premise of your question, it is one of the reasons why we have dedicated CPEs. The antenna structures in these CPEs are much more extensive than what you can get in a mobile phone. People shouldn't judge the signal that they'll get in their house from their mobile phone experience because the antennas are much more extensive. Second, we're at the beginnings of the rollout of our merger-driven network expansion.
We've talked for a long time about 10,000 additional sites, macro sites covering vast swaths of this country from low-band right up through our large mid-band holdings. We're at the very beginnings of that. We're reaching now places that and we'll continue to expand and reach places with strong signal that used to have little or no signal. That allows us to compete in rural markets in ways we never could in the first decade of the Un-carrier era. Then finally, to your point we are open to external antennas and things that can help extend the service for people. You know, all those things are things that are options for us, and not just theoretical options, but built right into the optionality of the CPEs that we've chosen.
I do want to, since you asked about it, I'll ask Jon to share just a little bit of color of the kind of customer feedback we're getting across the country, but particularly in smaller markets and rural areas.
Hi, Sascha. Yeah, the feedback has just been tremendous. I mean, when you think about this space and all the pain points in this space, it's incredible. You know, particularly in rural America, as you know, for those of you who spend time in rural America, you know there's really a lack of choice. Your choice is typically, do you want a connection or not? When you have a connection that's inferior, you get a lot of DSL-like speeds, et c, out there. What people are doing is they're paying more, getting less in rural America in particular. When you look at how people are living their lives, we can't really live the lives that we live in 2022 without a usable internet connection in our homes.
When you think about how we work and how we play, how our kids are getting educated now, our customers are loving it. They're loving that. You know, just like this video that you saw in New Castle, Virginia, you know, those kinds of communities all over the country are just loving what we're doing. You know, the pain points of this are so intense. When you think about, you know, our customers as we survey them, switching from, you know, their previous provider to T-Mobile, you know, not only is it three times cable, but some of our customers are reporting NPS scores of like - 77, like - 77 from their previous provider. I mean, I've never had a root canal, but if I had a root canal, I don't think I would give that any worse than a - 50.
That's just the kind of pain that people are having, and we're just so delighted to be able to serve these smaller markets in these rural areas across the country and bring them real choice for the first time in their lives for internet within their homes.
Thanks a lot, guys.
Thanks, Sascha. Okay, operator. By the way, if you guys want to eyeball the screen.
Take our next question from Anshel Sag, Moor Insights & Strategy. Please go ahead.
Hi, guys. Thanks a lot for taking my question. I love your shirt, Mike. Happy May the Fourth.
Back at you.
I had a two-part question. The first question was around business internet and how that might look different from the consumer business. I know you guys are pricing it very similarly, and you're offering a tablet plan, but is there any plans to kind of offer a slightly more differentiated service for businesses so that they can feel like T-Mobile has comparable business-like services to what others are offering?
Thanks. Yeah, I'll start and then hand it to Callie. You know, isn't it a breakthrough, though, that we aren't gouging businesses with the same service at a higher price like a lot of this industry's doing? T o me, it's just remarkable that you look at the pricing schemes of this industry, and you see it's like a normal thing to take the exact same service. They throw in something like the ability to do static IP or something like that and go, "Well, it's different, and so it's 30% more." That's just wrong. It's a pain point that we're smashing today with our $50 and 0 cents totally unlimited offer, exactly like we offer to consumers.
In addition to your premise of your question, you heard Callie announce that we have widely available plans that are on more limited buckets that you can get at any address that our network reaches. Nobody else is able to address that pain point. Maybe you can talk about how that works and what people can expect.
Yeah. Thanks, Mike. Let me just reiterate again. We're the first and only nationwide broadband for business. There's no other 5G or wireline providers that can connect businesses all across the country. If you are a business owner and you have multiple locations across multiple states, we are the only one that's going to be able to give you one contract, one SLA, one piece of equipment, and one extraordinary customer care team. That's what we're bringing to life here today. It's solving a major pain point for businesses across the U.S. The other thing, to Mike's point, you know, so many people want to slap business on there and then charge an average of $55 more per month for our business customers.
We just feel like that's absolutely absurd, and it doesn't make any sense at all, and we're here to solve it. There's I saw a question come in on social as well that was like, "Hey, how many of these business internet lines can I have?" I want to just tell you can have as many as you need. That's what we're here offering for you. To Mike's point, if your businesses are located, some of them in areas where we don't have unlimited, then what we're going to do is offer you a bucketed plan of 100 GB or 300 GB. That way, we can say yes to every single location where you're taking care of your own customers. We're really excited about that.
One last thing I'll say, we did release in a press statement today a partnership with Cradlepoint. What we're offering is a new 5G router from Cradlepoint. It's going to launch in the coming months, but our businesses will get a cloud-based device management, remote device configuration and monitoring and analytics from T-Mobile. This is a game changer for businesses that really want to take their business internet, get an incredible price and incredible value and make it simple and have the advantage of our 5G network.
Awesome.
Great. You kind of answered my second question, which was about CPEs specifically. I know that on the consumer side, you guys have two CPEs, and it sounds like you have the Cradlepoint that's coming later on. Is there going to be a mix of different CPEs for business and consumer? Will there be two models for consumers, or are you guys transitioning to a one model?
Turn to Mike Katz.
Yeah. We do have two current models, and that roadmap will continue to expand. We expect to have multiple router options that serve both consumers and businesses. Based on the business's need, the Cradlepoint router might be a better fit if they're looking to do some more advanced things like creating public-private networks or overlaying some management software. There'll be several different options for both customers and businesses.
Great. Thank you very much, guys.
Thanks for your interest. Mike, we got you're on a roll. Why don't you jump in because this is also a Twitter conference. I see that there are questions coming in, and I want to make sure we address them, since we only have some minutes left.
I've seen a couple from Facebook. I'm sorry, my eyes are failing me a little bit. Meta Quest 1 had a couple questions. One, how do you know if it's available in your area? If you go to the T-Mobile site, specifically, t-mobile.com/wifi, you can check eligibility for any address in America, and it will tell you right on the site whether your home is approved for unlimited broadband. There was a question from the same handle about upload and download speeds. I know Mike talked a little bit about this up front, but download speeds on average with T-Mobile home broadband, 140 Mbps.
If you look at the, like I said, the top 75% users, over 160 Mbps, which is right on par with where cable is.
What are the streaming device options we get for the $50, from Tiffany Jones.
Really, it's your choice. You know, if you pick a device like a Roku or a Fire Stick or a Google Chromecast, the rebate covers the entire cost of the device, Steve, up to $50.
Apple TV.
Apple TV.
Gaming consoles.
Gaming consoles. If you stream off of a PlayStation or off of an Xbox, you can redeem those for $50 off those devices as well.
Terrific. Operator, let's go back to the phone.
Yes. We'll take our next phone question from Mike Dano with Light Reading. Please go ahead.
Hi, Mike.
Mike, your line's open. Please check your mute button.
Yeah, sorry about that. Thanks for taking my question. I appreciate it.
Of course.
I was just wondering about millimeter wave spectrum and whether that is currently supported in the CPE devices, whether it will be supported in the future, and whether you guys plan to add millimeter wave to the fixed wireless service. Also whether you have any plans for, you know, using this service to subsidize with government funding. UScellular has some plans around that, and I'm wondering if T-Mobile has any plans to apply for government subsidies in the future when those become available. Thank you.
Great. Well, getting to your second question first, yes, of course. You know, if there's ways that we can reach neighborhoods that wouldn't be otherwise reached and take advantage of those programs as they eventually come, we will do that. The one that's here now, as you know, is the Affordable Connectivity Program. That's something that we're widely supporting across our business, including here in broadband. I know you're asking about programs that would help us further deploy and reach neighborhoods that wouldn't otherwise be reached. Look, this is a great way to reach underconnected Americans because the last mile is coming in wirelessly, and that means we can reach people more cost effectively for the taxpayer's dollar or our own capital dollars than an awful lot of ditch digging can do. We're very excited about that potential down the road.
Your question on millimeter wave. Yes, and we have a large holding of millimeter wave, and we're open to using it for home broadband. Everything we talked about today is predicated on our mid-band centric strategy. I want to make that clear, that everything we've talked about, our 7 million-8 million, our aspirations, our speeds, all of our work is based on the mid-band sub-6 and below, centric strategy for 5G. Yeah, we're open to it. You know, we, you know, we may use our millimeter wave for dedicated deployments, campuses, business usage, or, yeah, maybe reaching certain neighborhoods, but we haven't taken those decisions yet.
Okay. Thanks, Mike. We got time for one or two more, so we'll wrap up. We'll go back to the phone.
We'll take our next phone question from David Lumb with CNET. Please go ahead.
Hey, David.
Hi, guys. Thanks, and you know, happy panel. Just wanted to talk about the home internet. What are your current subscribers of people who have added home internet to their mobile plan? How do you expect that to expand with this new Magenta MAX bundle?
T hanks. It's been a mix. I don't know if you guys want to jump in and talk about what we're seeing, Mike or John, but so far it's been a mix. You know, we've had the majority of people are T-Mobile customers, but this has been a great way for us to introduce our T-Mobile franchise to people as well. You know, we've been disclosing those numbers as we've been going. You know, to me, this idea of being able to add T-Mobile home broadband to your Magenta MAX plan is an absolute breakthrough. As you know, Magenta MAX is the centerpiece of our strategy because it is the best expression of the best 5G network there's ever been. Our customers love it. They expect great value.
They want us to prioritize them, and we're giving $30 home broadband. $30.00 to those Magenta MAX customers who are now subscribing at a rate. I think last quarter, our new customers was over 50% of them.
Came in on Magenta MAX. This is a really popular plan that, as of today, is only across about 15.15% of our base. There's a huge opportunity for us to continue to grow that base. They're some of our happiest customers. Today's news is just one more way of appreciating them and giving them great value.
Yeah. I'll just say a couple more things.
Real quick.
I'm sorry, Mike, David. I just a couple more things to add on to that. You know, we are seeing a double-digit % of customers who are experiencing T-Mobile for the first time on home internet. Home internet gives them the opportunity to test the network in one of their most important places for them, at their house. We're seeing that already translate into people that are expanding their relationships and adding wireless. One of the things that we're also really excited about with this offer with Magenta MAX is the millions of already T-Mobile wireless customers being able to experience broadband in their home and slamming these pain points that they have with their current broadband provider by bringing them another solution provided by T-Mobile that solves all the issues that we're talking about today.
We think there's a real opportunity with that.
Yeah. Real quick follow-up. You guys have an Ultra Capacity goal of 260 million by the end of 2022. Do you have a similar goal for home internet by the end of the year?
Not that we've disclosed, but all of the numbers that we do expect are fully embedded in the guidance we gave for postpaid net additions of 5.3 million-5.8 million this year. You know, we're on our way. We've talked about 7 million-8 million households, which by the way, it's fascinating when you stop to think about that. That could sound like a lot of numbers. On the other hand, that's after five years, a single-digit penetration of this country's opportunity. You know, this is a popular service that people are finding their way to and subscribing. We don't need to win everybody in the neighborhood.
All we need to do is serve a single-digit percentage of the population by year five, and we've nailed this aspiration, and we are on our way.
Excellent. Thank you all.
Okay. Thanks, David. We're going to go one last question. Operator, give us the last caller, please.
Yes, our final question's from Mark Lowenstein with Mobile Ecosystem. Please go ahead.
Hey, Mark. It's been a long time.
Yeah. Hey there. Congratulations on the announcements today, and get to have the last question here. One question is, of the 40 million households that you're currently addressing, what percentage of those would be in areas that one would term well-served by another broadband provider like Cable versus underserved or unserved? How do you see that sort of evolving over time?
Thanks, Mark. I can give you a couple of facts from the last disclosure we made, and then see if there's anything that Ulf wants to add. What we said was, of the people signing up, which I know is a little different than your question, we've seen about 40% of them coming from Cable. You know, and so that shows you that this is a product that competes both where there's opportunity where already and some choice as well as in greenfield areas. Look, people are finding their way to this product for one of two reasons. Either there's finally a viable broadband service in their area, and T-Mobile has showed up with speeds that are way faster than DSL, and we're busting into greenfield markets and, you know, and they're signing up for us because there's an awesome new competitive option.
There are already competitive options, and they're signing up because we compete vigorously and at a much lower price. They're either getting a comparable service for way lower price or they're getting something many times faster than what was available before. Either way, they're finding their way to T-Mobile. Maybe you can give any color on the 40 million Homes addressed.
Yeah, Mike, thanks. Thanks a lot for that. I will tie back to what Jon Freier said earlier about this great opportunity that we have in small town rural America. Out of the 40 million eligible households that has gone through our careful sector by sector, household by household evaluation, about one-third, 13 million actually come from what is defined as rural America. On the plan that we have for the 260 million pop build out this year, the part of that that is tied to rural America is about 36 million. Just showing how much focus and how we are spending and rolling out this network to really cover areas where we are getting a lot stronger than we have been in the past.
Terrific. Well, listen, I want to thank the tens of thousands of people who have tuned in to watch this, and I'm sorry we didn't get to all your questions. I want to make sure that when we do these things, we keep it inside an hour and keep it efficient for you. I'll just leave you with one final thought, which is, I hope we made the point that this Un-carrier move comes at an absolutely essential and critical time for American consumers. If there's anything we've seen over the last couple of years, it's that we provide in our industry the vital connections of people's lives. We've seen how vitally important what we do is, and home broadband and business broadband is a huge part of that, an essential service. It needs vibrant competition. It needs a champion like the Un-carrier.
Right now, with the economic circumstances out there, with inflation at an all-time high in our adult livelihoods, with stress and anxiety on consumers' minds, now is the time for the Un-carrier to stand up. We are so excited to present this Un-carrier move. Thanks for your attention and your interest in us. Happy Un-carrier Day, everybody. Cheers.