Good afternoon. Following opening remarks, the earnings call will be open for questions. At T Mobile IR or at mikesevert using TMUS. I would now like to turn the conference over to Mr. Judd Henry, Senior Vice President and Head of Investor Relations for T Mobile US.
Please go ahead, sir.
Welcome to T Mobile's Q1 2021 earnings call. On our call today, We have Mike Sievert, our President and CEO Peter Osvaldic, our CFO as well as other members of the senior leadership team. During this call, we will make forward looking statements, which involve a number of risks and uncertainties that may cause actual results to differ materially from forward looking statements. We provide a comprehensive list of risk factors in our SEC filings, which I encourage you to review. Between GAAP and non GAAP results discussed on this call can be found in the Quarterly Results section of the Investor Relations website.
I'd also like to note that Historical results prior to the Q2 of 2020 represent the standalone T Mobile prior to our merger with Sprint. With that, let me turn the call over to Mike. Thanks, Jud. Hi, everybody. Thanks for being here and May 4th be with you all.
I don't know if you can see us. If you're not watching, We're coming to you live from our T Mobile fight night octagon here at our T Mobile headquarters. And I'll tell you, it is great to be here in Bellevue with so many of our leadership team members as we gradually and safely find the right ways to be together in person at work. And even better, we have Another great quarter of results to talk about today. Results that show incredible work done by this team as we continue to push T Mobile even further ahead of conference while doing what we do best, putting customers at the center of what we do.
We are off to a Terrific start in 2021 from accelerating our network leadership, which is fueling customer momentum to delivering merger synergies and Expanding our addressable markets for growth. We have again demonstrated that our unique winning formula and balanced approach enables world, we recognize our role as stewards of this profitable company and industry while continuing to use our un carrier DNA to bring change to wireless and broadband alike, to disrupt the status quo and ultimately benefit customers. And this quarter was no exception. We achieved our 3 core ambitions. 1st, delivering industry leading growth by is faster and bigger and beginning to transform our business.
And finally, positioning the company for long term success with First, T Mobile led the industry in net ad growth yet again, building on our existing fame for superior value and customer service, while making big strides in network perception to fuel our momentum. And we did it, while simultaneously delivering better than expected service revenues and core adjusted EBITDA. 2nd, we continued to further expand our 5 gs leadership that deliver America's largest, fastest, and most reliable 5 gs network, with multiple third party experts now taking notice and network perception metrics on the rise. This is so great to see because it will translate into overall work leadership as we serve both businesses and consumers. And third, this unmatched 5 gs advantage is already unlocking Best 5 gs combined with the best value and delivered from the best team.
4th, we've been busy this conference. Executing on our growth plan with a number of uncourier moves and strategic initiatives. And finally, yes, it's another beat and rate quarter for T Mobile. We beat expectations with continued customer growth, increased profitability and rapid unlocking of merger synergies, which enables us to raise guidance for 2021, just 1 quarter into the year, something Verizon and AT and T were not confident enough to do despite all of their happy talk on their calls. All right.
So let's talk about some of these in a little more detail. As I mentioned, we led the industry in total net adds in Q1. We delivered 1,200,000 postpaid net adds, including 773,000 postpaid phone net adds and our postpaid This quarter's results are particularly important and show that we continue to make great strides improving churn for both of our T Mobile and Sprint customers by providing them with best in class experiences, while others in the industry saw their churn rates As I mentioned, perception is absolutely catching up to reality that T Mobile is the clear 5 gs leader, with 5 in the quarter. They showed that our network is increasingly becoming a catalyst for customers to choose T Mobile. In fact, the percentage of Customers who say T Mobile is a 5 gs company has increased nearly 120% over the last just year and a half.
And we saw an immediate uptick in customers switching to T Mobile with the launch of Magenta Max, which provides additional momentum for us to conference call. As you heard me say before, and I plan to keep reminding you, T Mobile has the scale and the resources to do something that has truly never been done before, offer the best value and the best network, freeing customers across the country from having to compromise and providing them with our team's award winning customer service experience on top, which is our secret sauce. This opens the door to further penetrate Another differentiator is that only T Mobile is operating with a synergy backed model, which allows us to simultaneously grow customers and profits while also investing big in the business. And with the rapid expansion Okay. Now let's talk about those merger synergies and our continued progress on integration for a moment.
Last quarter, we shared our initial 2021 guidance to be more than double the $1,300,000,000 in synergies that we delivered in 2020. Today, we're already raising our synergy guidance for 2021. This progress includes continuing to migrate Sprint customers to the T Mobile network to improve their experience, and have really hit our stride in the pace of our migration process. In addition, this is important, we're now carrying Approximately 50% of the total Sprint customer traffic on the T Mobile network, when you include the seamless roaming that we provide those customers to improve their experience. This is twice as much as just last quarter.
In Q1, we took another important step forward our integration process as we transitioned many of the Sprint customers onto our go forward rate plans. This migration is important for two reasons. Position with all of the associated T Mobile benefits. And second, it sets us up for a seamless billing migration in the future. It's important Understand that separating the brand, network, rate plan and billing migrations into discrete events, which can be done As we shared with you on Analyst Day, we're executing our integration playbook to deliver the merger synergies bigger the original merger plan and over $70,000,000,000 on an NPV basis.
This will enable us to invest in initiatives to maximize our long term growth and cash flow generation and to deliver truly innovative transformational experiences for customers for years to come. Those amazing experiences really begin with the network. T Mobile is already America's largest, fastest With so much focus on 5 gs, it is worth noting that with this build, we have already quietly eliminated the legacy advantages that AT and T and Verizon previously enjoyed on LTE, which is where most traffic remains today. In fact, our LTE coverage and performance are essentially the same of AT and T and Verizon now across the country. And with that common foundation in mind, our demonstrable lead in 5 gs Become the only provider with a network that can kick start this new era of connectivity by delivering our ultra capacity 5 gs to nearly everyone across the U.
S. T Mobile's extended range 5 gs now delivers coverage across 1 conference. Our first question comes from the line of John so called nationwide 5 gs of AT and T and Verizon combined, about 1 third more and the 2 of them combined. But with our rapid expansion of ultra capacity 5 gs, That's our game changer. We're rolling it out at an unprecedented pace to deliver the truly transformational speeds and capabilities enabled by 2.5 gigahertz conference.
We brought ultra capacity 5 gs to over 100,000,000 people by the end of last And we're well on our way to covering 200,000,000 people nationwide by the end of 2021. That's this year. In the last month alone, multiple independent third parties, including Hoopla, OpenSignal and Oomlaude gave numerous accolades to T Mobile's 5 gs network, Based on real customer usage from millions of device measurements, this shows that not only does T Mobile have the fastest 5 gs, but, And this is equally important, as you know. T Mobile delivers dependability where customers live, work and travel. And Uber Mountain recognized T Mobile's 5 gs has the most reliable and the most available.
The bottom line is this, Faster speeds than Verizon and 30% faster speeds than AT and T. This increase is all about our rollout of superfastultracapacity5 gs. And as I said earlier, Consumers and businesses are taking notice as perception is finally starting to catch up with reality. For consumers, that is reflected in Positive early trends around our Magenta MAX plan, giving customers the industry's only truly unlimited plan, Putting the full capabilities of our ultra capacity 5 gs in the palm of their hand, the early indicators that we see from Magenta MAX customers underscore that the most discerning customers increasingly consider T Mobile when we offer the right plan that really showcases our 5 gs network. And Okay.
Listen, I know I've said a lot about our 5 gs leadership. And the truth is, I'm not here to convince you that we're well ahead. I think you know that. What will become increasingly clear is that contrary to what you may be hearing from our competitors, T Mobile is positioned to maintain our 5 gs leadership for the duration of the 5 gs era, thanks to our superior spectrum portfolio, our unprecedented deployment momentum and our synergy backed model and second, that this will matter greatly to the choices that consumers and organizations like Massive MIMO and Uplink Carrier Aggregation to unlock the full potential of ultra capacity 5 gs. The result We spent some time unpacking the different growth opportunities we see to expand our addressable markets through new or under penetrated segments, but we aren't wasting any As you may have noticed from all of the activity we've announced so far this year, with the rapid deployment of our high capacity 5 gs network, we commercially launched our 5 gs home Internet offering to more than 30,000,000 households at the beginning of this quarter.
Meanwhile, Others in the industry are still in the planning phases of what wireless home broadband could look like in the future. For businesses, we saw one of our best ever quarters for PhoneNet adds in Q1. And more importantly, we see increased engagement around how these 5 gs capabilities available only from T Mobile in a meaningful way can really benefit their companies. We're bringing the Un carrier to the business space and breaking down antiquated constructs just like we did for consumers by increasing our specialized sales force and building tailored products for large enterprises and government customers. This includes our recent WFX launch, and innovative suite of products that are ideally suited to help companies adapt to the hybrid workspace of the future with fully featured secure calling and broadband products and the peace of mind of having unlimited data for those customers who've been handcuffed by the pooled data plans from the other carriers.
I mean, at a certain level, can you believe that? I mean, we dragged this industry kicking and screaming into the unlimited era for consumers, and yet the carriers are Still selling pooled, shared and limited data to enterprise customers. All that is about to change because of T Mobile. We've long said that smaller markets and rural areas which make up 40% of U. S.
Households are a major upside for our business. And we've made major progress there as well as a result of all of our focus. But now we're kicking it all into a higher gear. This quarter, We kicked off plans to add significantly more points of distribution to reach beyond our urban areas, including our innovative new Hometown Experts distribution model. This will create 7,500 new jobs in small towns and rural communities over the next few years, many of them beginning to be filled this year.
And we announced that we're building on our decade long relationship with Google to give customers a broad range of premium Pixel devices, for YouTube TV as our premium cable alternative product on our TVision platform. So as I get ready to I turn it over to Peter to comment on our financials. I do want to just take a moment to thank our team for delivering just a remarkable quarter While operating in the pandemic and weathering so much uncertainty, we continued to overcome challenges and delivered the highest total customer growth in the industry, while simultaneously delivering strong service revenue, core adjusted EBITDA and free cash flow growth. We continue to execute our unique integration approach to unlock merger synergies, And we continue to offer the nation's largest, fastest and most reliable 5 gs network as backed by multiple third parties. And the thing is customers are just starting to notice.
With positive momentum on our network perception and Many initiatives we have launched across multiple customer segments, we are well positioned to continue profitably growing over time and to deliver on our mission to be the best in the world at connecting customers to their world. Okay. Now let me turn it over to Peter to comment on our financials and our guidance. Take it away, Peter. Awesome.
Thanks, Mike. As you
can tell, this team is firing on all cylinders. We kicked off 2021 with strong Q1 results and good momentum across the business as we look at our Let's briefly touch on these great results. Service revenues grew to $14,200,000,000 driven primarily by our continued customer growth. Cost of services of $3,400,000,000 reflects the continued volume of site upgrades to support the rapid deployment of our 5 gs network With lower merger related costs than last quarter as the timing of these costs will vary each quarter. SG and A expenses were $4,800,000,000 as we of $220,000,000 or $0.18 per share on an after tax basis.
Our Q1 effective tax rate amounted to 20.9%, Which reflects Q1 rate benefits from stock based compensation. Core adjusted EBITDA was 5,900,000,000 These totaled $3,700,000,000 while cash purchases of property and equipment, including capitalized interest, amounted to $3,200,000,000 as we continue to aggressively invest in the build out of our nationwide 5 gs network. Free cash flow amounted to 1,300,000,000 which was fully burdened by merger related costs of $277,000,000 and increased over Q4 driven by our strong operating performance. Postpaid ARPA or average revenue per account was $132.91 and our postpaid account net additions were nearly double what we saw in Q4. Meanwhile, postpaid phone ARPU was 47.30, in line with our guidance of a roughly 1% sequential decline and the conference call.
With the great momentum in the business, we now expect Q1 to be the low watermark for ARPU this year on a full year basis. Taking a look at our financing activity, in January, we issued $3,000,000,000 of senior notes that set Then in March, we issued $3,800,000,000 of senior notes at an average interest rate of 3.18 percent, which which also allowed us to redeem $2,000,000,000 of our 6.5 percent senior notes, continuing our opportunistic approach to drive down our cost of debt. Also in Q1, we paid $8,900,000,000 related to our C band spectrum purchases, funded by cash on hand from some prefunding we had done in Q4 and a portion from our financing in Q1. This excludes our estimated C band relocation expenses of 1 point OpEx investments ahead of us in the network and growth initiatives that Mike discussed, while simultaneously delivering on our promise of Up from our original guidance of $4,000,000 to $4,700,000 reflecting our continued focus on profitable growth, Building on our current momentum and the share taking opportunities anticipated in the second half of the year with an increasing switching environment. Core adjusted EBITDA is now expected to be between $22,800,000,000 $23,200,000,000 An increase from our original guidance range of $22,600,000,000 to $23,100,000,000 primarily driven by higher merger synergies along with conference call.
This assumes a continued reduction in leasing revenues now expected to be between $3,700,000,000 $3,900,000,000 for the year expected to be between $2,700,000,000 $3,000,000,000 before taxes, primarily driven by network activities compared to original expectations of between $2,500,000,000 $3,000,000,000 before taxes. These costs will continue to be lumpy quarter to quarter as you saw in Q1 relative in Q4 and we expect a significant sequential increase in Q2 and again in Q3. Net cash provided by operating activities, including payments for merger related costs, is now expected to be in the range of Cash purchases of property and equipment, including capitalized interest to be at the high end of the original guidance range of $11,700,000,000 to 12,000,000 enabling our investment dollars to go further. Together, this results in expected free cash flow, including payments for merger related costs, to be in the range of $5,100,000,000 to $5,500,000,000 higher than prior guidance of $4,900,000,000 to 5,400,000,000 reflecting growth in the strong cash flow
generation capabilities of this business
and does not assume any material proceeds from securitization. We continue to expect full year effective tax rate to be between 24% 26%. And lastly, we expect expectations of between $2,700,000,000 $3,000,000,000 driven by strong execution of our merger integration. In our network and the business to unlock the significant expansion in future free cash flow. We're excited about
All right.
Enough for me. Let's get to your questions. You can ask questions via phone or via Twitter. We will start with a question on the phone. Operator, first question please.
Thank
Our first question comes from John Hodulik with UBS.
Hi, John.
Great. Hi.
How are
you guys doing?
Great.
Great. A couple of questions. First, industry phone adds We're pretty much off the charts this quarter. Any sense on what's driving that? I mean, are the stimulus checks people are getting You think adding to the growth that we've seen?
And then I thought the commentary on ARPU going forward was interesting. I mean, You didn't give a percentage about what how many Sprint customers have been migrated over to T Mobile plans. But I guess, Are you guys saying that you guys are far enough through that process that you expect dilution from that to lessen as we go forward? And then just sort of conference. Any commentary on trends beyond that would be great.
Thanks.
Okay. I'll start with the industry trends on nets and maybe see if John Fryer wants to add And then Peter, I'll let you address the ARPU question, some great news in there. Your question, John, Got to the answer in a certain way. We saw a lot of industry activity in Q1, particularly in the second half of the quarter that we think was driven Economically by there being a lot of money in the economy, stimulus, tax refunds, etcetera. And our competitors think they suddenly got in the second half
of the quarter and they
were talking about their sudden momentum. I think they lost sight of that larger picture that there was probably a macroeconomic circumstance that was driving it. And we're really comfortable with that type of an environment when there's cash in the system and less, environments of less switching and And what's going on as you've seen over the past year and our strong performance, we've got a model that's very flexible. But that's at least was our read on it. And it's certainly Continuing.
Q1 is off to a strong start across the board. You heard some of that from our competitors as well. As it relates to looking forward, I'm very confident That we are in many respects a return to work company. Remember, we've talked all along that Our model is one that relies on switching. And we believe switching will, in the macro sense through the year, will gain momentum.
And It doesn't have to be every week and every month, but take it this way. The second half generally, we think will generate more production for us than the first half, Just generally, because we'll see more switching and T Mobile is always a beneficiary of switching. And that's about the economy getting back after it, people getting back into stores. And as As we've all seen, that's starting to happen now, but we think more in the second half than the first half. As it relates to competitiveness of the brands and the offers and how we think it's Yes, we just continue to be Very pleased with our position in the marketplace today.
And like Mike said, the first part of the quarter was an interesting part of the quarter because We were coming out of Q4 and when you look at the pandemic, the number of cases, hospitalizations, etcetera, etcetera. And then with the tax refund and stimulus money coming into the marketplace, we saw a really good uptick. But one of the big things that we saw too is that we launched our Magenta MAX plan at the end of February. And what we saw with those two things was 1, really kind of an uptick in terms of the attractiveness of that particular rate plan in of people taking that rate plan, but also something that was really a great benefit in terms of people that really value network experience and value the very best rate plan that they can have in the market. We saw more people switching to T Mobile during that particular time.
So we love our position. We're incredibly confident, like Mike said. We expect to see the second half continue to accelerate and continue to improve. What you're seeing in the pandemic is really kind of a tale of 2 tales. 1, there's some places that have kind of reopened, some other places like Texas and Florida, but there's other huge states like New York and California that are still in the process of reopening.
And of course, as you continue to see that, you'll see the switching pool continue to band. And when that happens, we're always a share taker and we love our position when the competition is at its highest. And Peter, I'll turn it to you. Well, good. So Peter, Second part of the question was about your remarks.
You mentioned that Q1 would be the low watermark for ARPU for the year and we see rising trends through the balance of the year. Why is that?
Yes. Couple of things. And I think, Austin, you had a question on the Sprint base. And it's the majority of Sprint customers that we migrated. This again was part of the plan there and as we highlighted in Analyst Day.
But there's another element here that's so exciting and John John just talked about it a little bit and that is Magenta MAX, which really does 2 things. 1, it demonstrates the power and the capabilities of this 5 gs network. I talked about the usage profile of these customers and frankly the take rate has just been amazing, all right, great momentum coming off of Magenta MAX. And it does second thing, it shows you, as John mentioned that, there are premium customers that are attracted to this premium network as the perception continues Improve and understanding in the consumer base continues to evolve around just what it is that Neville and team are building. So those are the things that really allow us to get optimism around ARPU for the remainder of the year.
And not only ARPU, but remember that the plan here and the growth strategy To unlock all this massive free cash flow is predicated on ARPA growth. And we're equally as excited about ARPA, which we expect to grow during the course of the year as call.
Great. Thanks guys.
Thanks, John. Thank you. Thank you. Our next question will come from Jonathan Chaplin with
You've got growing customers, growing ARPU and growing synergies during the year. If I just take this quarter's EBITDA and annualize it, I get $24,000,000,000 which is above your guidance. Why would we be looking at at least $24,000,000,000 in EBITDA? What are the sort of pressures in the cost side That would offset that tremendous story on top line growth and synergy capture that we might not be thinking about. And then maybe for John, it looks like the lines per conference.
Count went up a lot this quarter. You grew lines a lot faster than you grew accounts. I'm wondering if you can give us a little bit of color on what's Going on at the account level versus the lines per account level, that drove the difference in the trend there? Thanks.
Sounds good. Peter, you want to start? Yes.
Let me start. Great questions. So let me start with EBITDA. And I guess it's a story of what have you done from me lately. But remember, at year end, we definitely talked about all of the initiatives and the investments that we'll be making this year to unlock what we shared with you at Analyst Day, that statement, massive expansion both of core EBITDA, but of free cash flow.
And that really begins in Q2. You saw a lot of the initiatives that we put out there, WFX, what we're going to do from a T Mobile for business investment, smaller town and rural hometown experts, the distribution expansion in those areas. Those are investments that are really beginning in Q2. So that's an element of what I would think about from Q1 That doesn't continue into Q2, right, as you're trying to create the run rate because we're making those investments. But I'll tell you what, from a year Where we're thinking about the investments lead to free cash flow targets that we shared with you at Analyst Day, I'll take it, Right.
It's significant year over year growth on a pro form a basis even before you consider the fact that last year had significant COVID that were out of core EBITDA that have become part of the run rate of the business. So I couldn't be more excited about the trajectory, the continued Profitable growth in Q1 already being able to meaningfully increase guidance for you and all the while making those significant investments conference for the unlock of that promised free cash flow.
Now I don't know, Jonathan, if you're watching on video, but you can literally see a twinkle in Peter's eye when he feed. And that's all net of an investment year. And it's very interesting to your point, Peter, that this is an investment year to get to that cash flow future. And yet, in this investment year, everything's pointing up in terms of the raised guidance that we've delivered across the board or communicated across the board today. So that's a good place to be.
John, second question from Jonathan was about lines per now. And also what's going on with accounts? Yes. So two things here. As everybody knows, we really drive our postpaid phone net adds from 2 ways.
1, from the new accounts that we rate from switching from our competitors and to deepening our existing customer relationships that we have today. So we saw both of those things in action in a very big way in 1, first of all, our number of new accounts doubled from Q4, which is just fantastic news that shows you the momentum that's happening in terms of the switching to T Mobile. And then 2, we had an opportunity to really deepen relationships as well with our existing customer base. One of the things too just to remember Is that, traditionally our Sprint branded customers, they typically have the lowest number of lines on a per account basis. So we have more opportunity to really deepen our relationships and grow there as well.
So we've had a lot of interactions with our existing customers, allowing us to really grow the accounts. And then of course, typically what you see in the tax refund and kind of a stimulus You know, at the event, there's a lot of people, that are looking to grow their relationship with us. So, we love our approach on both
of those and we want You
need to take that forward into Q2 and beyond. And Jonathan, I don't know if your question was getting at this, it might be because our competitors are constantly filling everybody's ears about this, which is and what Part of that is free lines. Is there free other free lines going on? And the answer is yes, of course. Always has been.
And it's a small percentage of our total gross activations though. And I love the fact that our competitors have decided to focus on this because if they think this is what's driving our success, God bless them. I hope that's what they actually think versus just what they're trying to position with you. But what John said is actual paying accounts, total account relationships were up and up big, this quarter, 260,000 net postpaid accounts. And in those accounts, what we saw is customers deepening their relationships with us.
And one of the things we've always found at T Mobile is that when we can give customers something they really value and we can grandfather them on that thing they really value, it's Fantastic for churn. And as you know, we were the only sequential gainer in churn this quarter with a decreased churn versus prior quarter. And again, the very best churn in the industry on the T Mobile brand. So churn is a tailwind. And this is one of our tools, giving them something that they value, that they know if they leave, they're going to have to give up.
And it's been a part of our game plan for a while. So anyway, I don't know if you were getting at that, but you gave me a chance to talk about it anyway.
Line. That's great. I think Peter's probably got a twinkle in his eye about the $23,000,000,000 in the high end of EBITDA guidance as well,
Terrific.
Operator, do
you want to take the next question?
Absolutely. Our next question will call from Craig Moffett with MoffettNathanson.
Hi, Craig. Hi, thank you. Two questions if I could. 1st, as long as we're on the subject of what your competitors fill people's ears with, they've talked a lot about their porting ratios being positive against T Mobile. I wonder if you could just talk about what you see in terms of porting ratios and the competition versus each of Verizon and AT and T?
And then I wonder if separately if maybe we could hear from Mike a little bit about the pipeline for commercial accounts. And I thought the blog post from a couple of days ago was exciting. I'd love to hear more about Kind of the sales process and what how long the typical sales cycle is to land some of those large accounts and what the pipeline looks like at this point. Yes, great. Great, great questions.
I'll start on the first one. Both of our major competitors are porting very negatively to our flagship T Mobile brand. And what they get in their telemetry is the combination. So they can't they either won't tell you that or don't know. But they're porting very negatively to T Mobile.
And overall now, if you look at the overall account growth, as I said, we're growing. Overall accounts are growing, 200 60,000 net new account relationships growth this quarter from last quarter, and that's across all of our brands, T Mobile and Sprint combined. And so what that means is reporting at least as it relates to the combination is a bit of a weird artifact and that's why we haven't been focusing on it recently. And they can't really get a good read on it either because of the data that they're getting. So you got to look at overall growth.
And that's how we look at it. And this artifact will start to resolve itself as churn on Sprint dissipates. And that's fantastic. If we can lead the industry In postpaid nets, while dragging around this level of Sprint churn, well, that's a fantastic tailwind for our business. So I hope they enjoy this on their own end, because it's going to be short lived, if that makes sense.
Absolutely. Hey, Phil. Great question. I think one of the things that You probably know is in this space, we're talking about businesses and government agencies, sales and activations tend to be a little bit of a lagging indicator because the Sales cycles are long, particularly when you're talking about big complex multinational enterprise and large government agencies. So Mike at the top mentioned We have one of the best quarters that we've seen to date in T Mobile for Business Phone Nets.
And that really that success this quarter really is This network advantage that's been building, which really started as we got to parity in the 4 gs area, allowed us to really engage with enterprises in a way that we hadn't Build those funnels up and start accruing successes like we did in Q1. And what's happened over the course of this last year We've been able to take now a differentiated network asset, which by the way network is the key variable that the companies that we're dealing with make their wireless decisions on and really start stacking that funnel with new opportunities, new opportunities that include both companies that we haven't engaged with before and existing companies that we're able to go a lot deeper with. So when I look at our business today coming off a great Q1 and I look at the funnel, the funnel is in the best place that it's ever been, both in the public and private sector. And it really gives me confidence of sustained success throughout the year,
I guess following up on my previous question, can you quantify at all what that business phone nets are? And then second, any kind of early read on the home broadband uptake
in the 1st couple of months? Thank you.
Mike, do you want to take the first one? The short answer is not going to be not really, but, not really, but I will say up significantly Both on a sequential and a year over year basis. And I would say generally better than what you've we've seen from competitors.
And how's broadband going, Doug? Yes. Thanks for the question. And I'd say we're a little over 3 weeks in post our launch on broadband. And I would say we're as excited as we've ever been about this business conference.
And really, what I'd say is, after launch, we've seen 2 things that are very consistent with what we saw when we were piloting. And one is that We have but just on a bigger scale, we have customers who are coming to us. In fact, I was talking to a colleague yesterday who said a customer approached him and said, I had no idea I could get those speeds in our neighborhood. And it's such a great feeling. We're seeing that more and more, especially when you think about our presence in rural and suburban and even many parts of urban America where they just don't have people just don't have great choices.
They might have one choice. They might not even have any choice. And the other thing we're seeing too, and I think that was even representative of this example I gave you, is we continue to attract customers that don't have a wireless relationship with T Mobile. And so these are customers with one of our competitors for the wireless service, but they're taking our home Internet service. And And so as we start to what we love about this business too is that it gives us an ability to establish a relationship with someone who isn't a customer.
They They get to understand and know our business real well. That gives us a great opportunity to continue to upsell. And I think Mike's even seeing the same thing as he's talking to enterprise customers with this as well. So again, we're just getting started and we're as excited about this business as we ever have been.
Dom, I get a lot
of questions About how you pitch this to customers, what kind of speeds do you tell customers to expect on sort of a minimum versus average
We're going to get speeds over 100 megabits per second. And I think what is great about this too is that We're in many places with those kind of speeds that our competitors like haven't even gone to yet. And so, when you combine that conference call. With what we offer, which is really a great reliable service for a great price, no promotions, no exploding promotions, no fees, taxes included, all the things the Ontario does backed by our great customer service. We find it's a really compelling proposition for people.
I mean, Phil,
it sounds like you're shopping. You can go to our easy tool online and see if you're one of the 30,000,000 households that now qualify.
And moving on to Simon Flannery with Morgan Stanley.
Great. A couple of questions for Neville, if
I could. You disclosed you've taken the network With the mid band up to 140,000,000 pops and now you're up to 3 25 megawatts a second average speed, perhaps just help us think about how that's going to go through then the balance of
the year and maybe if
you've got any early data on how many phones are on 5 gs, what the usage is? And then, some of the peers have been talking about Supply chain, we seem to be getting mixed messages. Any color on that? And perhaps just lastly, Mike, on the CDMA network, how are you thinking about the shutdown there at this point?
Terrific, Simon. Great questions. Neville, you want to start?
Yes. Thanks, Simon. Obviously, we're just delighted with the progress that we're making. We have a ton of network momentum. And if you look at the stats, it's almost embarrassing when you look at some of the competitive stats that are out there, especially when you look at high performing ultra capacity 5 gs services.
The 140,000,000 I mean, goodness, we're almost half the people in the U. S. Covered already and our competition has not even gone out of the gate. But we're not slowing down, Simon. We're not sitting on our hands.
The pace that we've secured, we intend to maintain and accelerate as we go through the balance of this year and into next. That nationwide goal is right there for us for 2021 to reach 200,000,000 people. And speeds will continue to improve. Another dimension to think Our rollout is not just the scale and geographic mass of that, but also the spectrum assets. And by the end of this year, we'll be committing 100 megahertz on 2.5 to that 5 gs service and ultra capacity 5 gs.
And think about that as much as AT and T and Verizon picked up in the C band auction and the mid band asset portfolio through the end of 2023. So that's just for this year. So So we've always talked about speeds hitting 400 megabits per second plus on average, and that's a target clearly in our sites and one we would hope to get to by the end of this year. But 2021 is going to be fabulous, 2022 is going to be even better. We're not stopping it nationwide.
And we're certainly going to try and increase the gap that we have against Verizon and AT and T now. On Supply chain from a network perspective, Simon, maybe this is the advantage that we have because we started our program such We put massive commitments, multi $1,000,000,000 commitments into the market with our key vendors in Ericsson and Nokia. So we're Accelerating the pace of the point with the playing more radio gear than we ever have, at a pace that's much, much faster than we've seen in our past. And our supply chain, deep into the supply chain is very strong at this point in time on the network side. No issues for us there at all.
And that's true on the smartphone side too. We're seeing no supply issues and we're forecasting no supply issues on either network gear or smartphones. I think that's important for everybody to And it kind of dovetails into your last question as it relates to our CDMA sunset and upgrade of those customers. It's going really well. We're on track to do that on time as we've been communicating at the end of this year, beginning of next year.
And a big piece we have to do is we have to migrate all the Sprint customers numbers in order to get there. And that's going really well as well. Last month, you saw in our 5 gs for all initiative, we announced a really awesome unprecedented offer, which is Every single Metro and T Mobile customer can bring any phone, I mean any old phone in to a T Mobile store and upgrade to a 5 gs phone for free, totally free. And we're making the following commitment to Sprint customers, which is every single customer will be transitioned to a compatible device customer will be asked to pay a penny more for a full 5 gs, 4 gs rate plan that's compatible with the future. And it's so important that we do this because the digital divide we've seen over the past year and a half is widening.
And people who don't have access to the latest technology are at risk of falling behind. So we're full steam ahead on this transition and we're And we're going to make sure that every single one of them has the opportunity to be ready for the benefits of this upgrade and not one single customer will be asked to pay a penny more for their rate line. So full steam ahead and on track. Thank you.
Thank you. Our next question will come from Brett Feldman with Goldman
Thanks for
taking the questions. Hey, guys. So, when we go back to some of those key underpenetrated opportunities you talked Whether it's in the business market or in the rural markets, I mean, really you're under penetrated from an account standpoint. You just would have a lower share of accounts in those markets I assume you do in others, which is why you have a lower share of subscribers. The question is, as you gain traction against growing your account penetration in those markets, Would it be reasonable to think that your account growth might actually pick up a bit relative to your net adds because they would be increasingly net adds associated with new accounts as opposed to penetration of old accounts.
And I ask that because it would seem that, that could be a tailwind to your ARPU as net adds that are associated with new accounts I do believe tend to come in at a higher ARPU. So I'm first, I'm just checking to see whether there's logic to that, if there's an offset we should be thinking through. And then just Going back to some of the usage statistics, particularly on the Magenta MAX plan, I'm curious if you're seeing evidence that people are actually using your T Mobile mobile device as a replacement for their landline
with the first one on, MAX and use cases and then we'll flip to it sounds like it was business and consumer. I don't know, Peter, if you have an opinion about account Growth and as it relates to ARPU. We are so excited about Magenta MAX. And one of the things that I was just commenting on was How important it has become to get people connected with contemporary connections in this pandemic that's become so clear that if you're not fully connected with the best and latest technologies, you're at risk of falling behind, not just falling behind digitally, but falling behind economically. And Magenta MAX It's a differentiated offer because it's on a differentiated network and it's really a showcase that use cases for 5 gs are already here.
We don't have to wait around for the next couple of years for people to invent use cases. They're doing that, and it's exciting, separate topic. But they're here today. And people, when you give somebody a true unlimited plan on a 5 gs phone that's streaming fast on the biggest and best 5 gs network in this They use it. And it's a truth that's been around since the beginning of the Internet in the mid-1990s when it became popular with consumers.
We've never been able to outrun the insatiable demand that customers have on the most popular platforms for data. And so when you provide the industry's and smart usage of all the social media platforms and music and other things. And they're also using it for work. And I think what happens A light bulb goes off. When you provide somebody with true unlimited on a 5 gs network that's faster than an average Wi Fi connection, they stop roaming around the world looking for Wi Fi hot bots.
I mean, I you know, when I we're all about to start traveling again to a certain extent. I don't go into a hotel or a conference room and start Hunting around for a password for Wi Fi. I've got a more powerful connection than that already in my pocket. And that's the kind of mentality that Magenta MAX unlocks. It's a real differentiated offer.
And by the way, it's only the beginning. Okay. You were going to talk about accounts and ARPU. So who wants to start on that one?
Why don't I start and then John you I can add on, as well as Mike Katz. But yes, it's an interesting perspective. And it really is going to depend, I think, on the mix of each quarter. You talked You heard Mike Katz talk about the success of PFB, right? And particularly as you go into the underpenetrated large enterprise market, you could see It could be one account, but have many lines associated with it.
A little bit different dynamic than consumer. I think as you see some of the penetration happen in Smaller town of rural, yes, absolutely that could happen. But don't forget, we're always going to continue to invest in our existing subscriber base and Particularly as we continue on this journey of worse to first in the Sprint churn as well. So it's going to be a mixture. But yes, there's definitely correctness in that is particularly in small town or rural.
I don't know John or Mike if you have anything to add
to that. Yes. I mean I think you hit it Peter. When you're thinking about large Enterprise, you both have the dynamics of a single enterprise having really large scale wireless deployments. And honestly, with a lot of those companies, we We have presence and we've had presence for a long time.
Our role has just changed. You heard us talk about this at the Analyst Day. Historically, our role is a little bit of a stocking force to create price pressure for AT and T and Verizon. And what you've seen particularly recently with our growth is they're more and more choosing us and we're displacing the incumbents for their wireless projects. So a lot of our growth has come from customers that had technically been customers of ours before, but we're just majorly deepening our relationship with it.
Then I would just finish up with that, yes, we are definitely excited about our solar markets and rural opportunity. And like we talked about at Analyst Day almost 2 months ago, Yes, that's 40% of the entire geographic market in the country. And we've got a market share of about in the low teens and we're trying to get that to we will get that to nearly 20% over the next few years, that's for sure. And so like you said, Brett, that's got a huge opportunity for new accounts. Of course, definitely.
But just remember one of the things that I said earlier that when you look at our Sprint branded base that we are going to be migrating more and more to our T Mobile base, that traditionally Some of the least penetrated number of lines on a per account basis for us to in our relationships with the customers that we acquired through this Sprint transaction back in April of last year. So net net of those two things, sure, there's ARPU opportunities for us in new accounts, but there's also ARPA opportunities for us as well as we deepen our existing relationships. Great questions, Brett. Thanks. Thanks.
And Moving on to Michael Rollins with Citi.
Hi, Mike. Thanks. Hi, good afternoon. Two questions if I could. The first one was the prepaid churn came down.
I'm just curious if you see this as a Temporary change or if you're seeing something fundamental happen in terms of the retention rates for prepaid customers? And then second, lease devices, looks like it was down from $14,200,000 in the base, dollars 12,400,000 in the base In this latest quarter, it was down 13% sequentially. Just curious if you're taking an active approach to quickly reduce The amount of these leased devices in your base and what that steady state mix might look like for T Mobile between installments and leases in the future? Thanks.
I'll start on the first one and see if John wants to pile in. It's too early to tell. I think what we're seeing is that Our market position for Metro by T Mobile is exactly what the market is looking for. You saw our highest net ad growth 3 years on Metro. We're the leading brand from 1 of the major network providers, the leading brand.
And yet we're still growing. And we're growing in value With churn falling and that's fantastic. It just kind of shows that we have a well positioned value proposition. I think it's going to turn out to be very that we decided to align Metro around the T Mobile master brand, Metro by T Mobile. Because as these network investments start to take root, What's really important is that customers I said this in my remarks that customers give us credit for those network investments.
And that means they need to know they're part of that network. And Metro numbers do. As John rolls out in smaller markets, we're going to be able to do that in a unified way, which is much more efficient to go after smaller markets with Metro by T Mobile and T Mobile together with unified distribution. And that's fantastic. So We have a more premium offering that attracts people with a credible and legitimate need to be in this wireless category long term, Not coming in and looking and leaving.
And that's important. And I think right now in our economy with how much people are relying on their connections, if you're a prepaid customer, that is a Very good place to be positioned. I'm not forecasting churn for you. I think that would there's so many ins and outs, but I like where we are. I like the overall health of our Metro by T Mobile franchise.
John anything to add to that? Yes. The only thing I would add to that is, yes, we just really love our early retention rates of our prepaid customers on Metro by T call as well. This is something that we are it's a little bit different from our offer construct, compensation construct, etcetera. We're seeing improving early survival rates of our new accounts that we acquired through our Metro by T Mobile brand and products.
So we're seeing that, which is fantastic news. And then like Mike said just a few moments ago, We're going to be able to have Metro by T Mobile and T Mobile all within our T Mobile stores, the smaller markets in rural areas because it would be extraordinarily inefficient for us to put a T Mobile store and then right across the street put a Metro by T Mobile store. And like Mike said, Metro by T Mobile and T Mobile, they have met. So in smaller Markets in rural areas, you should be able to go to one store and be able to get anything and everything that T Mobile has to offer. So we're looking forward to that as well.
And last one on lease devices, Peter, it's happening holding slightly differently than we had outlook. So maybe you can comment on that.
Yes. Well, Mike, really the plan is the same as we laid out Analyst Day, where it's really bringing customers onto the T Mobile value proposition. And when you think about that midterm timeframe, the goal was really to get lease revenues down to $1,000,000,000 to $1,500,000,000 and ultimately to be below $1,000,000,000 by the long term targets that we put out there. And it's giving everybody again and the T Mobile value proposition, all new originations are practically on EIP and taking away the irritants. So there's definitely incentives.
We're talking about it with Sprint customers, but it's also on their terms, right,
to make it be something
that isn't an irritant and a churn creator, but to quickly migrate them onto all the goodness that the T Mobile value proposition has.
And operator, before you go out the phones, I want to ask my team here. We do have some coming in from Twitter as well. Do we want to go to one of those or 2 or 3 of those, rapid fire mode, anything like that? Yes, what's your opinion? You want to talk about it?
I would like
to hear some good ones on enterprise momentum and DXN and on our big carrier move on rural America and distribution and the great American 5 gs upgrade.
Okay. I think we kind of talked about the Great American 5 gs upgrade a little bit, but there is a good question here. So where did it go? Bill Ho. Okay.
So Bill Ho says, since the launch of WFX, that stands for work from anywhere, can you discuss the reception among the broad business segment. So how is it going? We did the launch. You have made a few comments earlier, Mike, but can you expand on
what's
going on? Yes. Hey, Bill, good hear from you. With WFX, the reception that we've seen so far has been great and kind of exactly what we expected. One of the first things that we've seen is we expected that bringing a new set of business services to market would enable us to have another dimension in which to facilitate conversations with enterprise and government buyers.
And we've absolutely seen that so far. And we've begun the testing process across all Products in there. But to kind of get to the second part of your question, one of the really big pieces of the reception that we've seen is one of the things that's So appealing about what we launched, particularly the home office Internet product is the fact that it's nationwide. And as businesses are starting to do their planning For a mixed work environment where some employees are going to be in the office and some are going to be remote including in their home, having a single nationwide solution and solutions to help facilitate this mixed work environment has been particularly important for them. And we think that's one of the most exciting things about what we did, Particularly with that home office Internet product is give a single nationwide broadband solution to enterprise, something that they really can't get anywhere else.
So it's going great so far and look forward to keeping you open. That's an eye opener. I mean, you think about this offering that is available essentially nationwide for employers. They really can't get that anyplace else for their employees not to have to be on an unsecured Wi Fi network sharing the Wi Fi with the kids to try to do their job. And that's something that we've all seen what that experience is like over the last year.
So that's a breakthrough. While we got you Mike, one more and then we'll go back to the phones. For Jim Patterson, could you comment on the big announcement we made about Lumin and what we're doing, especially as it relates to Distributed Computing. Yes, really excited about it. And I think the Lumin team is excited too because as they think about bringing Edge compute solutions to market, what was important to Lumin And particularly to the customers that they're looking to bring the solution to is a big distributed powerful 5 gs network.
And as you heard from Mike and you heard from Neville earlier, nobody's got a bigger, nobody's got a more powerful nationwide 5 gs network to bring these true mobile edge solutions to market. So we're really excited about it and the Lumin team is really excited about it as well. We've already begun engagements with customers. So we're working on Use cases I expect to have something to talk about that later in the year when those come into market. And we think there's a lot of exciting potential there to really help enterprises transform parts of their business and bring new services to their customers.
So More to come on that one. You see what happens, Jim? You ask my questions and he starts to preannounce awesome stuff. So that's you're welcome. All right, operator, let's go back to the phones.
Thank you. Our next question will come from David Barden with Bank of America.
Hi guys. Thanks so much
for asking the questions. I appreciate it.
Sure. Hey, guys. So I guess I have a question for Peter on the guidance and I apologize, it's in 4 parts. So I guess I heard your comments earlier with respect to the Twinkle and the eye for the rest of the year. But specifically with Back to kind of how you changed the guidance, how much was related to 1Q versus plan?
And how much was related to changing expectations for the rest of the year? And the second question, part 2 was, How does the increase in travel and roaming and things that have been happening I think faster than people expected impact your outlook conference call or maybe hasn't yet impacted your outlook? And then part 3 was, at the Analyst Day, you talked about Sprint churn in your base case plan going to 1.5%. But with where churn is now relative to Last quarter versus 2 weighted average a year ago, it's clear, at least I think, that it's not going there. So has that changed yet as a base case?
And then finally, part D, if I could, was What did you kind of baked into the plan as an outcome from the Verizon TracFone merger? Thank you. Sorry.
Of the call. That's a
fire mode, Peter. Let's see how you do. Bang them out, all 4 of them.
All right. Yes, no. 1Q versus plan the rest of the year? It's actually Right. It's more momentum in terms of integration and that's why we have the synergy raise.
But it's also what we're seeing in terms of, of course, customer and the momentum in the business and and ARPU that we talked about Magenta MAX. So it's a combination of both that allowed us to update guidance for the remainder of the Roaming and travel, I would say, I don't know. It's hard to really know. But I will tell you, there's probably no better provider as you start thinking about travel opening back Cop roaming, opening up, when you think about Mobile Without Borders, when you think about what we offer to our consumers in terms of international Roaming and the capabilities, if you go to Europe or other countries, I would say there's no other provider that's So maybe more and more consumers will see that.
It probably hasn't been fueling much of our switching in the last year the way it's been a major contributor in prior years. So that's A fascinating point.
On Sprint churn, I keep saying, are we cutting in half? Are we updating the plan? I think we talked a little bit earlier. As we see the country reopening On a more nationwide basis, John spoke to the fact that it's a little bit different than different parts of the region. We do see and anticipate switching to increase.
So it's hard to know whether today's level and what we saw in Q1 is really representative or whether some of that switching, which again as the share taker is a real positive for us, Will impact until we go through the totality of that playbook of bringing them from worst to first. So a little bit wait and see there, but Really, really pleased with the progress that we're seeing. And on Verizon and TracFone, certainly for 2021, not I can't speak to when they're going to close other than what they say in terms of external views. But in Analyst Day, we did say that we do assume TracPhone, which is roughly about $750,000,000 of high margin Service revenue to us would go away over the period and likely by the midterm.
Well done. Got that.
Thanks, Dave. Rocking fire. Yes. Good work. All right, operator.
And our next question comes from Ric with Raymond James.
Hi, Raymond.
Good afternoon, everyone. I want to go back to the In rural America and small market America, you mentioned how there'll be some small town rural explorers and distribution picking up. You had originally talked also about increasing rural sites by 10,000. Can you update us as far as how that's going? I've seen some of the comments online talking about coverage out in rural America.
So can you talk a little bit about those 10,000 sites you still in the middle of what time frame?
Yes, that's a fantastic question, Rick, because they go hand in hand, rate. We go into and really put the distribution and marketing firepower in place once we know we have an awesome and competitive product. And that's the part that's so rapidly changing. So Neville, do you want to start with this one?
Yes. I mean, I could talk to you, Rick. So the rural piece is huge for us, right? I mean, that's Massive differentiator between what we're doing and if we're honest with ourselves, AT and T and Verizon haven't even announced what they're going to do in rural America with 5 If you look at our extended range footprint we have today, more than AT and T and Verizon combined, I mean there is only one choice on 5 gs and we add some additional sites. And that's happening all of the time.
There will be several 1,000 added this year. There will be more in 2022 and And again in 2023. So not necessarily an even split, but we continue to improve and enhance coverage across the full coast the coast footprint of the U. S. But in the rural territory, John's crazy busy Rolling out distribution and the network is just going from strength to strength.
And really it's a tremendous grade in many parts of the U. S. Where we're bringing 5 gs service has been pretty damn awful for many, many years.
Rick, one of the things we said in our remarks at the beginning was that this build, which is synergy backed and ahead of schedule, That's our goal, is the best overall network in this country with the most coverage, the most availability. And That's such an unlock. And for customers, of course, they're just now just beginning to understand that this is where we're headed. And for 5 gs where we already are. And that's such a fantastic potential opportunity and potential tailwind for our business as we go forward.
Let's squeeze in one more rapid fire question. In the past, you've talked about content goes to the Internet, Internet goes to mobile. It seems like there's an appendix in that and say mobile goes to cloud. Can you talk a little bit about what 5 gs network slicing might mean? And can you maybe allude to what you guys see as the opportunity?
Is mobile headed to the cloud?
First of all, Rick, I'm so flattered that you are quoting us on that. That makes that's awesome. People are asking what are some of the use cases that will fuel 5 gs, especially as it relates to enterprise. But You could also say with consumer, and of course, it's cloud. And this notion that enterprises don't want to be buying and deploying assets.
They want to have networking as a service. They want to have, computing as a service. And that does Raise very interesting prospects for our business as it relates to being able to ultimately serve enterprise customers with networking as service. But even putting that aside, which is a fascinating area that our business model will doesn't rely on yet, but that we won't be left behind on. The other issue is that customers, both consumers and businesses alike, as they rely on cloud, are going to need very high speed, low latency network for that And people are asking, will T Mobile's 5 gs advantage matter as it relates to choice?
Or will it be an advantage that customers don't Well, cloud is a differentiator there because the more enterprise customers and consumer applications rely on cloud, the more our network shines. And it really showcases a potential, again, tailwind for the future.
Great. Thanks, Mike.
You bet.
And moving on to Colby Synesael with Cowen.
Great. Thank you. I think there's an expectation that competition is going to increase. I think we all think about that fairly generically when we say that. But that's expected in the second half of the year Tied to this expectation that switching is going to improve, which you've also are expecting.
I'm just curious, what you baked into your EBITDA guidance In terms of flexibility to respond to that competition to the extent it does show itself and it is aggressive. And then secondly, just a point of clarification, You guys mentioned that you expect ARPU to be up in 2Q through 4Q versus the results in 1Q. I'm just wondering if that's linear. In other words, 2Q obviously up over 1Q, but is 3Q higher than 2Q and so forth? Thank you.
Well, Colby, first of all, thanks for the question. It's awesome. You're our last question of the day. Those are great questions. And if you have your pen out, we'll just give you the ARPU figures for the next 4 quarters.
That would be awesome.
We're going to start with ARPU because it's a great question and then I'll come back to the competition piece. So
All right, certainly. And also how much we baked into EBITDA for promos by quarter, I think all of that would be great.
That would be
great. No, they're excellent questions. Conference. No, it's not necessarily linear. There's obviously seasonality, there's promotional aspects, there's other things, there's when investments come, how much of a mix from T Mobile For consumer, but it is a low watermark in Q1 and the rest of the year will be higher than that, but not necessarily linearly
increasing. And to your other question, it really goes to our whole philosophy and mentality. Some people who follow us closely, if you look at our track record on guidance and then our We'd be forgiven for saying we're conservative if you look at our actuals and our track record. And we don't feel conference. We just feel like we're prudent.
And we never know what we don't know. And this is a hyper competitive business. And so what we do is we give you guidance that covers what we think are the most reasonable outcomes. And yes, it may get more competitive this year. And if so, we will execute and perform and deliver on our ambitions yet again.
We've been through this journey long enough and we have a model that's flexible enough and we have a set of assets and a hand of cards that's strong enough that If this is a muted environment, we're good. If it's a hyper competitive environment, we're good. We're not going to bring about change like that. We like it how it is now. We think it's serving consumers And we have to be ready.
You're hiring us to be ready. And we give you guidance that showcases that we're ready. And that's why sometimes it appears conservative when really it's just presentation. And anyway, it's a great question to end on. I appreciate you.
And I appreciate all of you. Thanks for tuning in for this. We're celebrating here at T Mobile. This has been a fantastic start to what I certainly hope and expect will be a fantastic year. Thanks everybody for joining us.
Thank you.