Good morning, all. It's 9:00 o'clock . I think we'll go ahead and start. I want to make sure that you all understand that this is being recorded. We are all aware of that. Thank you very much for attending our Q2 Report at Teneo.ai . This marks a year of being Teneo.ai rather than Artificial Solutions. I'm very excited to present this report and what's happening around us as we speak. My name is Per Ottosson. I am the CEO of the company since about four years back. Fredrik, the CFO, also came in at the same time. We're here to present to you today. I'll start and then Fredrik will dive a bit deeper into the numbers. I'm going to start with a market update. At Teneo , we've seen another quarter of great year-over-year growth. We have a fantastic pipeline development and a great gross margin development.
Maybe more importantly is what's happened in the industry over the summer. I'm going to start with that and talk a bit more about it. At Teneo , we have been preaching the benefits of making it easy for customers to reach your customer care, your support, your customer experience organization. We believe that is through the phone. What we've seen during the summer is that the phone has had a renaissance and has popped up again as being the most important way to provide service to customers. Chat is a great way to talk to, for example, your personal AI agent. I chat with Gemini, ChatGPT, et cetera, all the time. It's not a great way to get service from customers. If I'm a customer of, let's say, Telia and I go in and chat, you'll find that the chat is very limited. There are many reasons for that.
There are security reasons. The format itself is difficult. It's also how much resource has been added to actually building a great chat in terms of connecting it to backend systems, which again has to do with security and the pain of making it secure. Chat is not really the way that the world is going forward. We have been preaching this, and this summer has really validated that. You can also say, just download our app and you'll get the support through the app. Downloading another app with 99 apps on your mobile phone is also not the way to go. Phone is having a big moment right now. This small Swedish company, Teneo.ai , with a great team in Spain, in the U.S., and in Sweden, have built a solution which is the best in the industry when it comes to automating phone calls.
Let's start with what's happened in the industry. There's a company that only does research in the contact center industry. The contact center industry is this industry where you have software that receives the phone calls, routes it to the right person, records, et cetera, and does all this stuff with the phone call itself. In that industry, the leader is Genesys. The leading conversational analyst in that space is DMG Consulting. In the latest DMG Conversational AI report that Donna Fluss publishes, Donna is the CEO of the company or the President of the DMG Consulting company. She says that CAI is replacing legacy IVR at pace. What does that mean? That means that going from press one, press two, press three to reach invoice, to reach support is something that people are no longer wanting to do. We've been preaching this, of course, for a few years.
What we see now is that there's real solid interest. We see it in our pipeline. We also see it in this report where she says that there's a doubling in customers that are going to replace keypad with a real IVR, which is a conversational AI, so a way to speak, "Welcome to Teneo.ai . How can I help you today?" She's seeing a big increase in that. Also, multimodal voice, so having voice on both sides and being able to use voice, but also get a WhatsApp maybe or get a confirmation on an iMessage. That's also quite important. Also something we've been preaching and using for the last few years. Very excited to see that. DMG Consulting was rated the best independent research and audit firm in this small niche called the contact center. This is obviously not the Gartners, the Forresters.
These are focused only on one thing. They're focused on the contact center. Very, very great, great as somebody that a great amount of people listen to in the contact center industry. What they also did during this summer, which supports the fact that I say we're leading in this space, is that they did a report on CAI companies and rated the companies. One of the companies they rated is a company called Teneo. In Teneo.ai , we won in all categories. We were the best vendor in all categories. This research is a technical deep dive together with our team, but it's also interviews, deep interviews with five of our customers. She's done the same. Her team has done the same across many different vendors. There's vendors like Cognigy, which we're going to talk a bit more about, vendors like Google, Microsoft, Amazon, et cetera, in that.
We ranked number one. We had a perfect five in all these different categories that you see here. Very, very proud of that. Of course, very strong testament to what we do. This is a researcher that is used by companies like Genesys, which is the leader in the contact center industry, and also frequently cited by them in their market communication. I missed putting this in the presentation, which is on the web, but we do have a webinar with Donna on September 3 for those who are interested in hearing more and also hearing how you can deliver real return on investment with conversational AI. When deploying Teneo technology, it's a bit of a long URL there, but you can just google Teneo, DMG, and webinar, and you will find it on the web as well. I can recommend you to tune into that.
That's something that's very key to us. The second key thing is that Genesys, that we started partnering with at the tail end of Q4, has really developed into a strong partnership together with us. Genesys is the biggest contact center provider. Number two in this space is NiCE, NICE inContact. Number three is, in our space, the enterprise space, AWS Connect. We work with Genesys and AWS Connect. There's good reasons for that because we have a very, I just see your lady shared an easy link in the chat if you want to click and join that webinar is on September 3. Genesys is the biggest. AWS Connect is number three. We work intentionally with those two because we complement their offering. If you look at Genesys, we have a synergistic integration. Our technology integrates with their technology without taking the call out of their platform. That's key.
Everybody else is trying to move the call out of their platform. That leaves the customer without statistics, without all the analytics, et cetera. It's not a good solution for the customer. Obviously, also not a good solution for Genesys. We don't. We keep the call within the platform. We also align in terms of the commercial model and how this grows for their salespeople. We drive what's called Genesys AI Experience tokens when they sell us through their AppFoundry, which is their marketplace. We're collaborating now with key regional leaders, but also the CSMs, the Customer Service Managers, the people that make sure that the customers are happy, and also with the Account Executives, of course. We have several campaigns ongoing. We have 162 customers that we have started working on together with them.
We're looking at their biggest customers, the ones that have more than a million phone calls a month, and I'm working together with them to make those customers the experience that they deserve as well. I'm very happy with that. The real crown jewel that happened in the last few weeks is that we were invited to speak at the Genesys Xperience event in Nashville, which is their big customer event. We were invited to speak on the stage there, which is quite key for us as an AppFoundry partner to be able to do that. I'm very, very happy with the development within Genesys in Q2, but also during the summer. In this space, the other thing that happened is that there was a big acquisition. There was an acquisition of Cognigy. Cognigy is a company that is building technology the same way that we build technology.
This is a validation that you're not going to be able to just take OpenAI, ChatGPT, Gemini, or Amazon Bedrock and just put an interface to that and hope that it's going to provide the right answers to you. It's incredibly difficult to teach ChatGPT in your own model to recommend buying a meal instead of buying an individual hamburger and French fries. It's incredibly difficult to teach an LLM to do things like that, whereas in our space, it's not. We call this the hybrid model. Cognigy has a very similar technology to ours. They also have been copying our website for quite some time. They are a company that is primarily in Germany, which is part of the reason why this was acquired by NiCE. They have a very strong presence in Germany.
They have gone more in the many, many customers and not the really large implementations, but very similar in the space. They were a partner of NiCE. NiCE went ahead and acquired them for $1 billion, which is 26x sales. That sales includes professional services, which of course we don't have. It's a very interesting both valuation of our type of technology, but also the fact that, like Kane Simms, who is an influencer in the space, says that the AI launch race in SIG has now begun. I think that really strengthens our position together with Amazon Connect and AWS and together with Genesys because they also need to now counter this and make sure that they have a great offering on voice automation. Very, very interesting development.
It shows that pure LLM together with an interface is not going to work because then NiCE would not have paid this type of money for the company. There's plenty of those where you take an LLM and just slap an interface on top of it. I call that "putting lipstick on a pig". Instead, it requires a real platform. That's why NiCE plunked down $1 billion. What also happened during Q2 is that we got word from one of our customers about the accuracy that they're now seeing with their multi-million calls a month implementation of Teneo. What you see here is that it started out a year ago with 40% of cases automatically resolved. People calling in and getting an experience where they talk and they solve what they called about, which could be a support question. It could be a question of invoicing, et cetera, et cetera.
This is in a large, magnificent seven customer. Very large volumes and 91% resolved automatically. 9% were transferred to an agent, but then it gets transferred together with a string which shows what the customer is calling about. It's a much faster, you would transfer to the right person, but it's also a much faster way to meet the customer need. Of course, this provides happier customers. The cost difference between a person answering in this case and the automation answering is $5.60. This is 10 million calls a month. 9.1 million calls per month are $5.60 cheaper than working with a human. It gets better service. You answer much quicker. Customers are happy because they get instant service, but also very, very big savings. Another update going for 40%. We had 60% in the fall and now we're at 91% with this customer. Very interesting development.
Now, what's the reason for all of this? For those of you who haven't seen these presentations before, it is because we have a higher accuracy in understanding. That same customer says that we have 99% accuracy in understanding. That's something you reach after fine-tuning the model in a few hours. We just had a case where we did it in six hours and reached 99%. This is done by an external company. The table you see was done by an external company. That company is called Sierra. They are the biggest testing company for voice solutions within this niche, which is contact center. What you see here is us compared to some of the other ones. We just heard a very interesting thing from a large customer. We're working in a proof of concept where Google Dialogflow that they currently have cannot discern between yes and no.
In 48% of the cases, when you say no, it actually thinks you said yes. That's because one-syllable words are very, very difficult to discern for traditional AI models, which are not hybrid like ours, the TLML model that we use. With that market update, in summary, big things are happening, big acquisition happening showing that this is the right route to have a platform that has this hybrid type of technology. That's a NiCE acquisition. Rated number one by the biggest, the most trusted analyst firm in our space. The partnership with Genesys is really moving along very, very well, as well as with AWS Connect. Our main focus is right now still Genesys with only one case going on with AWS Connect, whereas most of our pipeline is together with Genesys. Moving on to a business update, which is more numbers-like, we had a 129% net revenue retention.
Still very proud of same-store sales of what our customers are achieving. Very, very happy with this. Our ARR, $89 million in constant currency. The dollar impact is quite large. What you see now is seasonality in our numbers, meaning that since we're at capacity at both of these customers, like I said in Q4 and Q1, we have the projects we have, we're now doing 100% of the calls. That means that now we see the impact of seasonality. The way we calculate the ARR is we take the last three months and we take that times four. The average of the last three months times 12. Average of the last three months divided by, so one month and then times 12. That's how we calculate it.
You see an effect where it actually looks a bit softish, but I believe that we're still tracking to our goal, which is, I sometimes say $20 million, sometimes 200 million SEK. We have, of course, calculated the goal on large U.S. customers in dollars. The dollar, we're not really sure what's happening with the dollar if it's up or down. It hasn't been this low since 2021. In concept, dollars, $89 million, and we believe that we're all going to, we're definitely on track to doubling that with the new projects coming in. That's still our goal and that's still what we're working for. The growth in SaaS ARR, year- over- year, is 60%. In that total ARR, we did have some customers that we have removed.
These are chat customers that have to do with our upgrade to the latest version of Teneo, which is coming, where basically we're going to be maintaining one code base and we've been sort of forcing customers to lift to the code base that's now because we can't maintain several versions backwards. That just costs us too much money for chat customers, which typically have quite low revenue as well. A bit of movement in the ARR, on track for the goal, which is our 200 million SEK, $20 million goal, and to reach that in Q1 with a pipeline ramp. 88% gross margin. Very, very proud of that. That means also that our EBITDA is actually in line, although we're slightly softer on the revenue line, having to do with the dollar as well. Revenue growth on SaaS API calls is 81% year- over- year.
Still growing very, very rapidly year- over- year with some seasonality seen from Q4 and Q1. How are we doing with that investment in new sales? You've probably also seen that our cash burn is lower, but we did invest in new sales. We are slightly, we're moderating the investment a bit pending getting those first customers in, which out of the pipeline. If you look at our pipeline development, it is kind of difficult to follow if you're from the outside. Maybe it's just best to say that it's doubled almost from Q1 into June. The reason for that is primarily that we're moving into the sales stages, the later sales stages. It's not adding too much from Q1 since we added quite a lot in Q1 in terms of qualified leads.
Now we're more in the later phases, which is where we're defining the project or we have a pilot or a POC or even in negotiations. Our pipeline is only measuring the license or the subscription. We never use the API calls in our pipeline. It has to do with many things, but the most important part of that is that it's very difficult to estimate that. That's why we have that as a target and we don't put that in the pipeline. Several interesting developments here. CloudHesive is an AWS Connect implementation partner that we signed up with. I think that was Q1, but we've been working with them for a short while.
We have our first proof of concept, sorry, pilot together with them, where CloudHesive is going to be building that out for a PE-owned company where the PE owns many similar companies and they're going to be using that solution for all of them. Interesting is AWS Connect has decided to participate in that and are very interested in this. That's our first case also together with AWS Connect. Genesys, I already mentioned. Azure, we have in the pipeline two cases where Microsoft has come to us. We're quite happy with that too. Again, the strongest that we see right now is Genesys and AWS. EBO is our second way to work together with the NHS. Actually, third. CGI, we just renewed together with them our contract with the National Health Service.
EBO delivers AI solutions into the National Health Service and we're now collaborating together with a proof of concept, actually in Qatar, not in the NHS, but to show, that's also an English-speaking hospital, to show them, to be able to showcase real live usage of the solution Teneo into the NHS as well. EBO, very happy with that partnership. Very interesting company as well. The others, the other new one is FGS. FGS is a division within the Vodafone company. It's a tech implementer. It's an IS, let's call it, it's an implementation specialist on technology that is owned by Vodafone in Turkey. Turkey has sailed up as a very important part of our pipeline. Of course, Turkey has a large in-country population, which means the companies have a lot of inbound phone calls and it's also quite a strong space for Genesys. That's how it's sailed up.
FGS, established partner that is helping us in these cases as well, is going to be participating in implementing them. Very happy with that development too. In the investment in new sales, the drivers, the big investment this year is, of course, the U.S. and the big drivers are Michael and Lee. Lee having come from Genesys and then worked in adjacent spaces to Genesys is our key liaison with Genesys, of course, being very well known within the Genesys community, also within the partners. Michael Kenney, who has been a Head of Business Development for companies like Ingram, Dropbox and Symantec, is leading the charge in the U.S. Very happy with our progress there in terms of building pipeline. We're going to start seeing deals in Q4 in the U.S. In the meantime, of course, Europe is delivering in Q3 as well.
One thing I get quite a lot of questions about, apart from are LLMs going to eat your lunch, which of course NiCE answered by plunking down $1 billion on a company that uses the same type of hybrid technology as ours. The second question I get quite a lot is what's the impact on tariffs and other things happening in the U.S. I added the point from Q1, which is the fourth one. We do see a lot of uncertainty in making decisions in Europe, primarily at this point, because that's where we're in the negotiation phase with several customers. We're seeing that there's more hesitancy in actually committing. What we added during the quarter is we build out pilots or POCs for the customer to show that it works very, very quickly and is easy to implement.
That's, of course, because of our great solution architect team that are able to do that as well as being solution architects and presenting the solutions. Otherwise, the dollar impact is, of course, quite large to us, as you see in the constant dollar versus the other reporting. Cost savings are in focus in the U.S. That is positive for us, especially when we are on the voice customer because that delivers a lot of cost saving. Of course, we have local U.S. delivery, so we're not really impacted by tariffs, at least at this point. I don't see any real way of doing that either. That's the impact from what's happening in the U.S. Operational highlights before we move into financials. Some interesting renewals have happened, of course, like CGI, MedHelp. We also have moved BPM, which is an Italian bank, to a SaaS offering.
We're very happy with that. That means that we now have a bank in the European Union that is using the software as a service solution. That means that the software as a service solution can be used by pretty much anybody. We meet all the security demands, also the new ones, DORA, D-O-R-A, that have been applied to banks. That means that anybody could use our SaaS offering. It's very highly secure. The most secure, I was looking at a picture, Donald Trump was going to say, "the most secure, a beautiful in the world". It is the most secure, the most certified ISO, SOC, et cetera, that we have implemented during the last few years. Obviously, the 81% year-over-year growth, very happy with the SaaS API call growth, volume growth, and improving profitability is quite important to us.
Of course, that gross margin is what pushed us to cash flow profitability end of last year. That's something that we see that with adding these new customers in the pipeline, we're going to get back to that as well. Q3, Q4 are going to be strong with that high gross margin. Very happy with that. With that, I'm going to move over to Fredrik to give us the financials in a bit more of a deep dive.
Thank you, Per. I think we can jump to the next slide there. Thank you. You've seen this slide before shown by Per. I just wanted to emphasize, I mean, that we are reporting a very strong year, year- over- year. We continue to see a very strong NRR. Also quite important, you know, also if we look a bit for the future, also that our revenue model really scales.
I think we have also mentioned that we are working quite a bit to lower our delivery costs, et cetera, in the past quarters. We also see impact from that. In essence, I mean, the significant volume impact from higher API call volumes show that we actually have a very high degree of operational leverage in our revenue model. That is also emphasized there in our strong and record gross margin of 88% in the quarter. For us, driving the business on a daily basis, I think this is key, you know, that we can see that adding more volumes will further improve our profitability and also our gross margin. That is what we see in the quarter, I would say. We can move to the next slide, Per, please. Again, we experienced a very strong growth rate year- over- year in all our sales numbers.
In the second quarter, the internal focus has been very much on securing renewals with our existing customers. Also, as Per has mentioned, you know, that we have been qualifying the pipeline that we have created in the first quarter, 2025, and also building further for our long-term growth very much in the quarter. As has been apparent in our revenues, currency has had a significant impact on our ARR and revenues during the second quarter of 2025. We have been guiding for our currency exposure, I think, during the fourth quarter of 2024 and also the first quarter of 2025. It's apparent with close to 70% of our revenues in U.S. dollars, the appreciation of the SEK in 2025 has had a negative impact, obviously. Currency adjusted, our SaaS ARR still grew with 60% year- over- year, which is a very strong number, I would say.
We also see continued growth on our SaaS API call volumes and revenues growing 69% and 81% respectively year- over- year. As I said, in the quarter, we have renewed with existing customers and also focused very much on our pipeline and also maturing the pipeline, coupled with also then continuously trying to drive price increases with our existing customers as well. Also, which is important for us working in the company and have been part of the company for five years, it's key that we also continue to increase SaaS revenues as a proportion of total revenues. In this quarter, we had 73% of totals coming from SaaS revenues. Very, very important there. We continue to only have recurring revenues. We think that is quite important.
Also then looking at a bit on the company that was acquired that had a significant part being professional services at a much lower gross margin. Usually, we see, you know, having pure software revenues is key for long-term value creation. That is something we will continue working with. Gross margin, as said, growing steadily and at 88% this quarter, which is a record level. We also invest in sales and marketing as communicated in Q4 and Q1. We also keep a strong cost control. We can also see that we have improved our adjusted EBITDA versus previous year, amounting to SEK -3.9 million in the quarter. We also see a strengthening or improvement in our cash flow generation as well versus prior periods, which is also very positive, I would say. We talked about the impact on our revenues from especially U.S. dollars, but also Euro.
We can also conclude that we have a lot of staff outside Sweden as well, and also other costs denominated in USD and Euro. We also get a kind of a natural hedge also from having costs as well, not just revenues in those currencies. I think that's important to stress as well. We can continue to the next slide, Per, please. Our NRR basically measures how well we manage to grow our existing accounts. A number exceeding 100% means we are growing in this aspect. In the quarter, we had an NRR of 129%, which I think in the B2B enterprise software space is a very, very strong number. We're very pleased with. Continue to show that kind of high level on our NRR numbers. Next slide, Per.
For those of you that have been with us on these calls for a period of time, you're well aware of this, but I'll reiterate still because I think it's an important thing to consider. API call volumes on SaaS, I mean, that's a key indicator of how our business grows. This is a key KPI, is an indicator of how our customers' application and usage of them are growing. The more applications, solutions, covered regions, the higher API call volumes. We grew the volumes versus Q2 2024 with 69%. We also experienced a slight decrease versus Q1 2025. The decline in SaaS API call volumes during the second quarter is related to seasonality of built-out solutions mentioned by Per already. We see higher volumes also in the beginning of the third quarter.
We can already now see that, you know, when we look at the year-line numbers, they are higher than the numbers we have reported in the second quarter. Also, important to stress, new volumes are underway, as we can see from our pipeline development. Volumes, I mean, coming as we close new customers, obviously, but also new projects with existing customers. I think very hopeful for the future. We also expect existing accounts to continue to build out, as I said, and also that we will be able to really deliver on our pipeline shortly. We see a lot of potential for the future, basically. Next slide, Per, please. ARR, as I said, currency had a negative impact on our ARR in the second quarter. Therefore, it is important to show the currency-adjusted growth rates. The SaaS ARR in constant currency versus Q2 2024 grew with 60% year- over- year.
The total ARR grew with 21% year- over- year Q2 2024 versus Q2 2025. Overall, very solid numbers, I would say. We can move to the next slide, Per. Basically, the same slide as the previous slide, but with unadjusted currency. Obviously, the growth rate in actual exchange rate amounted to 49% year -over- year for SaaS ARR and 13% for our total ARR. A bit softer numbers when looking at actual reported numbers versus currency-adjusted numbers. Next slide, Per, please. Very pleasing, again, with our gross margin. We continue to improve our gross margins in Q2 2025. 88% is a record gross margin for us and shows basically that we can scale with higher API call volumes. We also show this, including and excluding commission costs, since the commission costs can have a significant impact on us and the gross margin in a short period perspective.
In this quarter, we did not acquire any new customers, and therefore, the gross margins are the same. As you can see, at a higher level than before. A very solid gross margin in the quarter, I would say. Next slide, Per, please. OpEx in Q1 2025, we guided for increased costs as we continue to invest in sales and marketing activities. That is still the case. Despite our guidance there, we have flattish OpEx run rate Q2 2025 versus Q1 2025. In essence, we still keep a lot of cost control as Per already also mentioned earlier during the call. We will continue to invest in sales and marketing, but we will carefully steer investments a bit based also on our new customer wins. A cautious approach on investments, but invest in the right things. That will be key going forward in H2 2025. Next slide, Per, please.
Cash position looking strong as we started Q3. Cash, including collected receivables, end of quarter amounted to SEK 49.4 million. In essence, we start the quarter with a very strong cash position for capturing the opportunities here in Q3, Q4. It is going to be very interesting to see the execution of our pipeline here in the next quarters. Next slide, and over to you, Per.
Thank you very much, Fredrik. I'm just going to reiterate a bit on and add one more thing. We have very strong growth year- over- year, as we said. Very interesting to see what's happening with our Teneo 8, which we're launching actually in six or seven weeks. We're already using this in some customers. Of course, that's one of the reasons why Banco BPM can move to software as a service. We hope that that's a trend that we can push more customers over to the software as a service, especially those that are willing to use voice because that's really where the future is. The last point here is something that I added in this operational highlights. We have three opportunities right now in pilot POC, and these are large opportunities and one in negotiation. What does that mean?
If it's in negotiation, they've already made the decision to buy. It's just a question of getting the contracts together. This one should be announced very shortly. If it's in pilot and POC, there's an evaluation period. All of those three are within this quarter. A very strong pipeline. The reason that the pipeline is double is primarily because we're moving those opportunities forward towards a closing. To get to that $200 million, $20 million target, what we've said is we need essentially three of the size of our largest customer or five of our mid-sized customer to reach that. That's definitely what we have in the pipeline. Very happy with our development of our pipeline. Very happy, of course, with the results and the fact that our technology has achieved great results with Donna in DMG Consulting. With that, I'm going to leave it over to Q&A.
As always, you have to raise your hand. I unmute you, and then you get unmuted as well. The reason I hesitate is because I don't see that on my screen. Let's see what happens there. Let's see Forbes. If I can unmute you, I can. There we go. Now you can unmute yourself, Forbes.
Great. Thank you. Good morning, Per and Fredrik. Just one question to start here on the outlook. You mentioned seeing higher volumes so far in July and Q3. Could you give a little more color on what you're seeing? Is it a broad-based recovery, or is it a small amount of customers that are pursuing projects and perhaps regionally? Some more color would be nice. Thanks.
I think what Fredrik was referring to, that's seasonality. That's the same customers as in Q2, as you said, from the seasonality perspective. We've asked the customers because you could think, why would it be seasonality in calling to customer care? Why would that be lower volumes in May and June? It is. That's what the customers are telling us. In July, that picks up again. I don't know how that works, if it's vacations or not, but we're not sure about the mechanisms. The other thing is adding new volume and new projects, and that's, of course, the big focus that we've had this year. We know that we're not going to grow with existing projects because we have capacity on those. Now we need to add new ones, and that's where the real development is happening in Q3.
In terms of guidance, how we're getting to that $20 million or SEK 200 million, not really sure if we can provide that because that's very dependent on many factors. That is definitely our goal to be there in the end of Q1. I'm not sure, Fredrik, if you can give any more color to that.
No, I think the question was perhaps more related to the July volumes. I mean, it's very much what Per said. What we can experience also number-wise is that there is a higher number in July. We thought it was very good also since we had this decline in Q2 to also, you know, emphasize that, you know, we see a pickup in the rates. We don't really want to be explicit in, you know, how much, much more higher. It's higher, definitely.
That makes life difficult if you want to forecast our revenues. It's difficult for us too.
I see. Thank you. One question on the ARR here in the quarter and the decline sequentially. You mentioned these legacy customers that are not sort of moving into the new model. Just to clarify, did you make a negative adjustment here compared to Q1 for those customers that are not moving into the new model, or is that an adjustment that you will perhaps make in the future?
No, I mean, that's included in NRR and ARR calculations.
How big of an effect was that then in Q2?
No, I don't have that one. I mean, you can see that a bit, you know, especially on the legacy side, I would say, where we also put that into. I think on revenue-wise, not NRR-wise or ARR-wise, we had a decline in the revenues, as you can see, in the quarter. That was like $2.5 million coming from that part. I think that is also part of what Per mentioned, that we are steering also to Teneo 8. I think we also communicated that earlier, right, that on the low volume customers, it's quite costly also to have them on old versions. This is a way to also drive efficiency in what we deliver from a support and maintenance perspective as well.
Okay. Thank you. Yes, perhaps one final one from me on the U.S. I think Per mentioned that you hope to win some new deals here from Q4. Would you say that everything is in place now in terms of partnerships, salespeople in the U.S. to start doing this, or are we missing a couple of final pieces here? How do you see that in the room?
Very much so that we now have the target accounts. We have the partners that work with us on those. Genesys is being a bit of an influencing partner, but then we have other partners that are also going to be part of the implementation process. Very much everything in place to be able to execute in Q4 in the U.S. Also, very strong push for cost saving in the U.S. In Europe, people are still talking experience and customer satisfaction. In the U.S., it seems to be much more, can you get rid of people, please? Different markets. Very, very, it's all in place. The presentations that we're doing at Genesys' big customer event in Nashville is going to be really key as well to finding those customers who are just on their way to replace Nuance.
Nuance is this system that's end of life that powers most of the press one, two, three, four IVRs out there.
All right. Great, thank you.
Let's see if there's any other questions. I need to see some hands. Here we go. Lancelot. I am, oh, what happened now? Hang on. I lost Lancelot on my screen. Let me see. Okay. He's on screen two. There we go. I am unmuting you now, I hope. There we go. Now you can unmute yourself, Lancelot. If you just push unmute now, Lancelot. You can also put your question in the chat, maybe if you can't unmute. Let's see if there's any other hands. I got into a view now. There's no other questions at this point. Lancelot, you're, of course, free to email the question as well or just give a call to Fredrik or I. I don't think he's managing to unmute. It's all these differences. He will do that. Great. No other questions.
Just in a summary, it is strong year-over-year growth, a bit of a seasonality impact in the ARR. The most important thing right now is that the acquisition that NiCE did of Cognigy, which again, very similar technology to ours, did not have anywhere near the type of size of customers we had. They had other things that NiCE were after as well in that. Very interesting because it shows that the hybrid model, which is what we've been talking about, and that voice is really coming strong into the customer care center. Of course, DMG Consulting rating us as number one. Very happy with that. Great work on the team. Thank you, investors. Thank you for supporting us on this journey. I think we're on the cusp of something really great here. Thank you all and have a great Tuesday.
Thank you.